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Update README.md

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@@ -40,7 +40,7 @@ ensuring data privacy, lower operational costs, and reduced latency.
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  - Understands structured and unstructured customer queries
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  - Maintains conversation memory for multi-turn interactions
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- - Automated ticket escalation
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  - Detects critical cases and escalates them intelligently
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  - Reduces workload by handling repetitive issues autonomously
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  - Understands structured and unstructured customer queries
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  - Maintains conversation memory for multi-turn interactions
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+ - Automated ticket escalation when used with langchain or other frameworks
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  - Detects critical cases and escalates them intelligently
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  - Reduces workload by handling repetitive issues autonomously
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