Server does not meet minimum specs to run the meeting server
", "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "Email", + "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "", - "confirmed_by": "", + "confirmed_at": "2024-09-18 00:01:22", + "confirmed_by": { + "display_value": "Problem Manager", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" + }, "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "amidst myxofibrosarcoma scammony crestfallen tremolist", + "description": "unradical registrational compensate disillusionment dool", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -57,25 +60,25 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "\n\t\t\tUpgrade CPU and RAM to meet minimum specs
", "follow_up": "", "group_list": "", - "impact": "3 - Low", + "impact": "2 - Medium", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0007601", - "opened_at": "2018-08-30 01:08:39", + "number": "PRB0000106", + "opened_at": "2024-09-17 23:59:48", "opened_by": { - "display_value": "System Administrator", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", - "priority": "5 - Planning", - "problem_state": "New", + "priority": "2 - High", + "problem_state": "Root Cause Analysis", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", @@ -88,29 +91,29 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "Alyssum motionlessness overcharger Botaurinae uncirculated", + "short_description": "simility endonucleolus spiritfully Bartsia orodiagnosis", "sla_due": "UNKNOWN", - "state": "New", - "subcategory": "Email", + "state": "Root Cause Analysis", + "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", - "sys_created_on": "2018-08-30 01:09:05", + "sys_created_on": "2024-09-18 00:01:19", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "62304320731823002728660c4cf6a7e8", - "sys_mod_count": "1", + "sys_id": "36836028532023004247ddeeff7b12f1", + "sys_mod_count": "4", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2018-12-11 23:16:57", - "task_effective_number": "PRB0007601", + "sys_updated_on": "2024-09-18 00:02:32", + "task_effective_number": "PRB0000106", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", - "urgency": "3 - Low", + "urgency": "1 - High", "user_input": "", "watch_list": "", "work_end": "", @@ -138,66 +141,63 @@ }, "task_fields": [ "short_description", - "service_offering", - "description", - "impact" + "category", + "assignment_group", + "urgency" ], "template_record": { - "active": "true", + "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", - "approval": null, + "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", "assigned_to": "Problem Coordinator B", "assignment_group": "", - "business_duration": "", + "business_duration": "16801 Days", "business_service": "", - "calendar_duration": "", + "calendar_duration": "16801 Days 2 Minutes", "category": "Network", - "cause_notes": null, - "close_notes": "", - "closed_at": "", + "cause_notes": "Switch to IPv6 caused IP issues
", + "close_notes": "updated firmware", + "closed_at": "2024-09-10 23:10:55", "closed_by": "", - "cmdb_ci": "", + "cmdb_ci": "ny8500-nbxs09", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2023-01-07 15:48:36", + "confirmed_at": "2024-12-30 09:39:07", "confirmed_by": { "display_value": "Problem Coordinator B", "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, - "contact_type": null, + "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "cuboides Riesling Pseudopeziza colorer wide", + "description": "Adela uninductive ganophyllite intermessage mandarindom", "due_date": "", "duplicate_of": "", - "escalation": "High", + "escalation": "Normal", "expected_start": "", - "first_reported_by_task": { - "display_value": "INC0000001", - "link": "https://dev224577.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" - }, + "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "updated firmware
", "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000007", - "opened_at": "2022-07-23 15:32:07", + "number": "PRB0000053", + "opened_at": "2024-09-10 23:08:13", "opened_by": { "display_value": "Don Goodliffe", "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" @@ -205,41 +205,41 @@ "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Assess", + "problem_state": "Closed", "reassignment_count": "", - "related_incidents": "4", + "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": null, + "resolution_code": "Fix Applied", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "deactivate substratal shahin Antarctalian sear", + "short_description": "undeposited encolumn plumule coetaneous disanswerable", "sla_due": "UNKNOWN", - "state": "Assess", + "state": "Closed", "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "pat", - "sys_created_on": "2022-07-23 15:32:07", + "sys_created_by": "glide.maint", + "sys_created_on": "2024-09-10 23:10:41", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "9d3a266ac6112287004e37fb2ceb0133", - "sys_mod_count": "16", + "sys_id": "05164252c0a80166006452a56ccd08a9", + "sys_mod_count": "2", "sys_tags": "", - "sys_updated_by": "Richard.Bradley.4491", - "sys_updated_on": "2025-02-04 23:00:12", - "task_effective_number": "PRB0000007", + "sys_updated_by": "admin", + "sys_updated_on": "2024-09-14 02:45:55", + "task_effective_number": "PRB0000053", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", @@ -268,12 +268,12 @@ }, "task_fields": [ "short_description", + "cmdb_ci", "service_offering", - "description", - "business_service" + "assignment_group" ], "template_record": { - "active": "true", + "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", @@ -281,19 +281,22 @@ "approval_set": "", "assigned_to": "Problem Coordinator A", "assignment_group": "Problem Solving", - "business_duration": "", + "business_duration": "16801 Days", "business_service": "", - "calendar_duration": "", + "calendar_duration": "16801 Days 5 Minutes", "category": "Hardware", - "cause_notes": null, - "close_notes": "", - "closed_at": "", - "closed_by": "", - "cmdb_ci": "Dell Wireless WLAN Utility", + "cause_notes": "This is a timing issue caused when you plug and unplug USB devices quickly
", + "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC", + "closed_at": "2024-09-18 00:09:20", + "closed_by": { + "display_value": "Problem Coordinator A", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" + }, + "cmdb_ci": "*BETH-IBM", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-10-30 10:04:43", + "confirmed_at": "2024-09-18 00:08:58", "confirmed_by": { "display_value": "Problem Coordinator A", "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" @@ -304,12 +307,15 @@ "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "cineraceous teraglin misguidedness grouseless outdoor", + "description": "sphericocylindrical Peromedusae healthless Dendrium embarrel", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", - "first_reported_by_task": "", + "first_reported_by_task": { + "display_value": "INC0000601", + "link": "https://dev224577.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f" + }, "fix_at": "", "fix_by": "", "fix_communicated_at": "", @@ -317,52 +323,52 @@ "fix_notes": null, "follow_up": "", "group_list": "", - "impact": "2 - Medium", + "impact": "3 - Low", "knowledge": "false", - "known_error": "true", + "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000012", - "opened_at": "2024-10-30 10:04:43", + "number": "PRB0000109", + "opened_at": "2024-09-18 00:03:54", "opened_by": { - "display_value": "Don Goodliffe", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + "display_value": "Ron Kettering", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", - "priority": "4 - Low", - "problem_state": "Assess", - "reassignment_count": "1", - "related_incidents": "", + "priority": "5 - Planning", + "problem_state": "Closed", + "reassignment_count": "0", + "related_incidents": "1", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": null, + "resolution_code": "Risk Accepted", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "grice melographic acetarious meniscus applemonger", + "short_description": "inhumanism gamboge carbonization beauship Labiatae", "sla_due": "UNKNOWN", - "state": "Assess", + "state": "Closed", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", - "sys_created_on": "2024-10-30 10:12:12", + "sys_created_on": "2024-09-18 00:05:42", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "e9b0e55567b032004792adab9485ef6c", - "sys_mod_count": "3", + "sys_id": "8f74a828532023004247ddeeff7b1295", + "sys_mod_count": "11", "sys_tags": "", - "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 23:14:22", - "task_effective_number": "PRB0000012", + "sys_updated_by": "Patrick.Martinez.7260", + "sys_updated_on": "2025-01-23 02:23:50", + "task_effective_number": "PRB0000109", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", @@ -374,8 +380,8 @@ "work_notes": "", "work_notes_list": "", "work_start": "", - "workaround": null, - "workaround_applied": "false", + "workaround": "\n\t\t\tAs this is intermittent. Restarting the PC fixes this.
", + "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } @@ -395,9 +401,9 @@ }, "task_fields": [ "short_description", - "assignment_group", - "category", - "urgency" + "service_offering", + "cmdb_ci", + "assignment_group" ], "template_record": { "active": "true", @@ -431,7 +437,7 @@ "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "Basiliscus photoactive jerquer stases henotheist", + "description": "subacetate cinnamylidene postpagan adolescency endosalpingitis", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -472,7 +478,7 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "unhackneyed reinterrogate macilent wahine aphorismic", + "short_description": "moissanite sower larvule reorder Gadaria", "sla_due": "UNKNOWN", "state": "Assess", "subcategory": null, @@ -522,9 +528,9 @@ }, "task_fields": [ "short_description", - "service_offering", - "impact", - "assignment_group" + "category", + "assignment_group", + "description" ], "template_record": { "active": "false", @@ -533,34 +539,37 @@ "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator B", + "assigned_to": "Problem Coordinator A", "assignment_group": "", "business_duration": "16801 Days", "business_service": "", - "calendar_duration": "16801 Days 2 Minutes", - "category": "Network", - "cause_notes": "Switch to IPv6 caused IP issues
", - "close_notes": "updated firmware", - "closed_at": "2024-09-10 23:10:55", - "closed_by": "", - "cmdb_ci": "ny8500-nbxs09", + "calendar_duration": "16801 Days 1 Minute", + "category": "Software", + "cause_notes": null, + "close_notes": "", + "closed_at": "2024-09-17 23:59:05", + "closed_by": { + "display_value": "System Administrator", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" + }, + "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-12-30 09:39:07", - "confirmed_by": { - "display_value": "Problem Coordinator B", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" - }, - "contact_type": "Phone", + "confirmed_at": "", + "confirmed_by": "", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "tectibranch nunciative editorial nonattention pseudelminth", + "description": "ethnical polygamical trophosomal Ophite school", "due_date": "", - "duplicate_of": "", + "duplicate_of": { + "display_value": "PRB0000055", + "link": "https://dev224577.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" + }, "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", @@ -568,7 +577,7 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": "updated firmware
", + "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", @@ -577,46 +586,46 @@ "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000053", - "opened_at": "2024-09-10 23:08:13", + "number": "PRB0000105", + "opened_at": "2024-09-17 23:57:29", "opened_by": { - "display_value": "Don Goodliffe", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + "display_value": "Ron Kettering", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Closed", - "reassignment_count": "", - "related_incidents": "", + "reassignment_count": "0", + "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Fix Applied", + "resolution_code": "Duplicate", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "fawningness odontostomatous hypogastrocele Mazdakite ancientry", + "short_description": "godsonship ungarland tridentated leaflike Nicol", "sla_due": "UNKNOWN", "state": "Closed", - "subcategory": null, + "subcategory": "Email", "sys_class_name": "Problem", - "sys_created_by": "glide.maint", - "sys_created_on": "2024-09-10 23:10:41", + "sys_created_by": "admin", + "sys_created_on": "2024-09-17 23:58:16", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "05164252c0a80166006452a56ccd08a9", + "sys_id": "0d036ce4532023004247ddeeff7b12a8", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-14 02:45:55", - "task_effective_number": "PRB0000053", + "sys_updated_on": "2024-09-17 23:59:05", + "task_effective_number": "PRB0000105", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", @@ -649,9 +658,9 @@ }, "task_fields": [ "short_description", - "cmdb_ci", - "urgency", - "impact" + "description", + "business_service", + "cmdb_ci" ], "template_record": { "active": "false", @@ -664,44 +673,38 @@ "assignment_group": "Problem Solving", "business_duration": "16801 Days", "business_service": "", - "calendar_duration": "16801 Days 5 Minutes", - "category": "Hardware", - "cause_notes": "This is a timing issue caused when you plug and unplug USB devices quickly
", - "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC", - "closed_at": "2024-09-18 00:09:20", - "closed_by": { - "display_value": "Problem Coordinator A", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" - }, - "cmdb_ci": "*BETH-IBM", + "calendar_duration": "16801 Days 3 Minutes", + "category": "Software", + "cause_notes": "Log shows ISP was dropping/resetting the connection
", + "close_notes": "patched server all is fine now.", + "closed_at": "2024-09-10 23:21:08", + "closed_by": "", + "cmdb_ci": "IronMail-SD-01", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-09-18 00:08:58", + "confirmed_at": "2024-12-30 09:39:07", "confirmed_by": { "display_value": "Problem Coordinator A", "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, - "contact_type": null, + "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "rodentially telergy Genesiacal wow consentingness", + "description": "jumart pentafluoride doeglic osteogenic reflectional", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", - "first_reported_by_task": { - "display_value": "INC0000601", - "link": "https://dev224577.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f" - }, + "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "ISP applied a fix on their side and mails are flowing smoothly again
", "follow_up": "", "group_list": "", "impact": "3 - Low", @@ -710,46 +713,46 @@ "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000109", - "opened_at": "2024-09-18 00:03:54", + "number": "PRB0000055", + "opened_at": "2024-09-10 23:17:17", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "Bow Ruggeri", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" }, "order": "", "parent": "", "priority": "5 - Planning", "problem_state": "Closed", - "reassignment_count": "0", - "related_incidents": "1", + "reassignment_count": "1", + "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Risk Accepted", + "resolution_code": "Fix Applied", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "angelico subangulate Lutherism contrariwise anime", + "short_description": "sliding tungo palated fireworm cinevariety", "sla_due": "UNKNOWN", "state": "Closed", - "subcategory": null, + "subcategory": "Email", "sys_class_name": "Problem", - "sys_created_by": "admin", - "sys_created_on": "2024-09-18 00:05:42", + "sys_created_by": "glide.maint", + "sys_created_on": "2024-09-10 23:19:00", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "8f74a828532023004247ddeeff7b1295", - "sys_mod_count": "11", + "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", + "sys_mod_count": "2", "sys_tags": "", - "sys_updated_by": "Patrick.Martinez.7260", - "sys_updated_on": "2025-01-23 02:23:50", - "task_effective_number": "PRB0000109", + "sys_updated_by": "admin", + "sys_updated_on": "2024-09-14 02:48:12", + "task_effective_number": "PRB0000055", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", @@ -761,8 +764,8 @@ "work_notes": "", "work_notes_list": "", "work_start": "", - "workaround": "\n\t\t\tAs this is intermittent. Restarting the PC fixes this.
", - "workaround_applied": "true", + "workaround": null, + "workaround_applied": "false", "workaround_communicated_at": "", "workaround_communicated_by": "" } @@ -782,31 +785,28 @@ }, "task_fields": [ "short_description", + "cmdb_ci", "service_offering", - "impact", "business_service" ], "template_record": { - "active": "false", + "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator A", + "assigned_to": "Problem Coordinator B", "assignment_group": "", - "business_duration": "16801 Days", + "business_duration": "", "business_service": "", - "calendar_duration": "16801 Days 1 Minute", - "category": "Software", + "calendar_duration": "", + "category": "Network", "cause_notes": null, "close_notes": "", - "closed_at": "2024-09-17 23:59:05", - "closed_by": { - "display_value": "System Administrator", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" - }, - "cmdb_ci": "", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "WIRELESS", "comments": "", "comments_and_work_notes": "", "company": "", @@ -818,12 +818,9 @@ "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "wesselton uncongeniality epiplankton nomopelmous moonfall", + "description": "pyrheliometry snubproof nonmember cylindricality galbulus", "due_date": "", - "duplicate_of": { - "display_value": "PRB0000055", - "link": "https://dev224577.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" - }, + "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": "", @@ -840,46 +837,46 @@ "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000105", - "opened_at": "2024-09-17 23:57:29", + "number": "PRB0001000", + "opened_at": "2018-10-09 10:45:46", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "System Administrator", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Closed", + "problem_state": "New", "reassignment_count": "0", "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Duplicate", + "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "dividing Fidessa platystomous opuscule upstruggle", + "short_description": "antilabor passymeasure pulsific Calophyllum sobralite", "sla_due": "UNKNOWN", - "state": "Closed", - "subcategory": "Email", + "state": "New", + "subcategory": "VPN", "sys_class_name": "Problem", "sys_created_by": "admin", - "sys_created_on": "2024-09-17 23:58:16", + "sys_created_on": "2018-10-09 10:46:04", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "0d036ce4532023004247ddeeff7b12a8", - "sys_mod_count": "2", + "sys_id": "9ae30b6d730123002728660c4cf6a736", + "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-17 23:59:05", - "task_effective_number": "PRB0000105", + "sys_updated_on": "2018-12-11 23:12:14", + "task_effective_number": "PRB0001000", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", @@ -913,8 +910,8 @@ "task_fields": [ "short_description", "business_service", - "description", - "category" + "impact", + "service_offering" ], "template_record": { "active": "true", @@ -923,32 +920,32 @@ "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator B", + "assigned_to": "Problem Manager", "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Hardware", - "cause_notes": null, + "cause_notes": "Server does not meet minimum specs to run the meeting server
", "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "Dell PERC 2", + "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-01-07 15:48:36", + "confirmed_at": "2024-09-18 00:01:22", "confirmed_by": { - "display_value": "Problem Coordinator B", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" + "display_value": "Problem Manager", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" }, - "contact_type": "Phone", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "transpadane depressing rattery uniparental adjourn", + "description": "paraenetical Wasp tinction sedanier disillusive", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -958,27 +955,27 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "\n\t\t\tUpgrade CPU and RAM to meet minimum specs
", "follow_up": "", "group_list": "", - "impact": "3 - Low", + "impact": "2 - Medium", "knowledge": "false", "known_error": "false", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000004", - "opened_at": "2024-01-04 16:40:42", + "number": "PRB0000106", + "opened_at": "2024-09-17 23:59:48", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", - "priority": "5 - Planning", - "problem_state": "New", - "reassignment_count": "", - "related_incidents": "", + "priority": "2 - High", + "problem_state": "Root Cause Analysis", + "reassignment_count": "0", + "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", @@ -989,29 +986,29 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "pigmaking wyde Xiphius gastrotubotomy distort", + "short_description": "Niall anchorite thecaspore oneirocritical sympathizer", "sla_due": "UNKNOWN", - "state": "New", + "state": "Root Cause Analysis", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", - "sys_created_on": "2024-01-04 16:40:42", + "sys_created_on": "2024-09-18 00:01:19", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "471a5450a9fe198101f2054169e75bf4", - "sys_mod_count": "2", + "sys_id": "36836028532023004247ddeeff7b12f1", + "sys_mod_count": "4", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 03:32:16", - "task_effective_number": "PRB0000004", + "sys_updated_on": "2024-09-18 00:02:32", + "task_effective_number": "PRB0000106", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, - "urgency": "3 - Low", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", "user_input": "", "watch_list": "", "work_end": "", @@ -1039,9 +1036,9 @@ }, "task_fields": [ "short_description", + "category", "service_offering", - "business_service", - "cmdb_ci" + "description" ], "template_record": { "active": "true", @@ -1050,8 +1047,8 @@ "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator A", - "assignment_group": "Problem Solving", + "assigned_to": "Problem Coordinator B", + "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", @@ -1060,22 +1057,22 @@ "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "Dell Wireless WLAN Utility", + "cmdb_ci": "Dell PERC 2", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-10-30 10:04:43", + "confirmed_at": "2024-01-07 15:48:36", "confirmed_by": { - "display_value": "Problem Coordinator A", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" + "display_value": "Problem Coordinator B", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, - "contact_type": null, + "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "Lithuanian hyalescent hydrosulphide nick cruent", + "description": "Aurantium beestings amper villenage antilysin", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -1088,23 +1085,23 @@ "fix_notes": null, "follow_up": "", "group_list": "", - "impact": "2 - Medium", + "impact": "3 - Low", "knowledge": "false", - "known_error": "true", + "known_error": "false", "location": "", - "made_sla": "true", + "made_sla": "false", "major_problem": "false", - "number": "PRB0000012", - "opened_at": "2024-10-30 10:04:43", + "number": "PRB0000004", + "opened_at": "2024-01-04 16:40:42", "opened_by": { - "display_value": "Don Goodliffe", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + "display_value": "Ron Kettering", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", - "priority": "4 - Low", - "problem_state": "Assess", - "reassignment_count": "1", + "priority": "5 - Planning", + "problem_state": "New", + "reassignment_count": "", "related_incidents": "", "reopen_count": "0", "reopened_at": "", @@ -1116,28 +1113,28 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "hastler fadmongery Saxish dogfish packless", + "short_description": "livelong merotomy requisitely stolidness semihumanized", "sla_due": "UNKNOWN", - "state": "Assess", + "state": "New", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", - "sys_created_on": "2024-10-30 10:12:12", + "sys_created_on": "2024-01-04 16:40:42", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "e9b0e55567b032004792adab9485ef6c", - "sys_mod_count": "3", + "sys_id": "471a5450a9fe198101f2054169e75bf4", + "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 23:14:22", - "task_effective_number": "PRB0000012", + "sys_updated_on": "2024-09-13 03:32:16", + "task_effective_number": "PRB0000004", "time_worked": "", "universal_request": "", - "upon_approval": "Proceed to Next Task", - "upon_reject": "Cancel all future Tasks", + "upon_approval": null, + "upon_reject": null, "urgency": "3 - Low", "user_input": "", "watch_list": "", @@ -1166,12 +1163,12 @@ }, "task_fields": [ "short_description", - "category", - "description", - "service_offering" + "service_offering", + "urgency", + "assignment_group" ], "template_record": { - "active": "true", + "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", @@ -1179,35 +1176,38 @@ "approval_set": "", "assigned_to": "Problem Coordinator B", "assignment_group": "", - "business_duration": "", + "business_duration": "91 Days 8 Hours 52 Minutes", "business_service": "", - "calendar_duration": "", + "calendar_duration": "384 Days 6 Hours 49 Minutes", "category": "Hardware", "cause_notes": null, - "close_notes": "", - "closed_at": "", - "closed_by": "", - "cmdb_ci": "Dell PERC 2", + "close_notes": "This is a Service Catalog item request", + "closed_at": "2025-01-22 22:56:41", + "closed_by": { + "display_value": "Cathy Brown", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9404cfcd531352104d8731f0a0490e8b" + }, + "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-01-07 15:48:36", - "confirmed_by": { - "display_value": "Problem Coordinator B", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" - }, + "confirmed_at": "", + "confirmed_by": "", "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "pronuclear exundation exporter anuric ripier", + "description": "ensnow inclinational Sticta limaceous atrochal", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", - "first_reported_by_task": "", + "first_reported_by_task": { + "display_value": "INC0000020", + "link": "https://dev224577.service-now.com/api/now/table/task/46edaa6aa9fe198101b9d14ced16619f" + }, "fix_at": "", "fix_by": "", "fix_communicated_at": "", @@ -1221,46 +1221,46 @@ "location": "", "made_sla": "false", "major_problem": "false", - "number": "PRB0000004", - "opened_at": "2024-01-04 16:40:42", + "number": "PRB0000003", + "opened_at": "2024-01-04 16:07:08", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "New", + "problem_state": "Closed", "reassignment_count": "", - "related_incidents": "", + "related_incidents": "1", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": null, + "resolution_code": "Canceled", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "gastrohepatic stapedius benzofuran bogway womanist", + "short_description": "bestialize goes sheetwriting barmkin undisconnected", "sla_due": "UNKNOWN", - "state": "New", + "state": "Closed", "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "admin", - "sys_created_on": "2024-01-04 16:40:42", + "sys_created_by": "david.loo", + "sys_created_on": "2024-01-04 16:07:08", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "471a5450a9fe198101f2054169e75bf4", - "sys_mod_count": "2", + "sys_id": "46fb9e31a9fe198101492060c2a4f8cb", + "sys_mod_count": "8", "sys_tags": "", - "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 03:32:16", - "task_effective_number": "PRB0000004", + "sys_updated_by": "Rachel.Patterson.9869", + "sys_updated_on": "2025-01-23 04:40:08", + "task_effective_number": "PRB0000003", "time_worked": "", "universal_request": "", "upon_approval": null, @@ -1293,35 +1293,35 @@ }, "task_fields": [ "short_description", - "business_service", - "service_offering", - "impact" + "description", + "impact", + "cmdb_ci" ], "template_record": { - "active": "false", + "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator A", - "assignment_group": "Problem Solving", - "business_duration": "16801 Days", + "assigned_to": "Problem Coordinator B", + "assignment_group": "", + "business_duration": "", "business_service": "", - "calendar_duration": "16801 Days 3 Minutes", - "category": "Software", - "cause_notes": "Log shows ISP was dropping/resetting the connection
", - "close_notes": "patched server all is fine now.", - "closed_at": "2024-09-10 23:21:08", + "calendar_duration": "", + "category": "Hardware", + "cause_notes": null, + "close_notes": "", + "closed_at": "", "closed_by": "", - "cmdb_ci": "IronMail-SD-01", + "cmdb_ci": "Dell PERC 2", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-12-30 09:39:07", + "confirmed_at": "2024-01-07 15:48:36", "confirmed_by": { - "display_value": "Problem Coordinator A", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" + "display_value": "Problem Coordinator B", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, "contact_type": "Phone", "contract": "", @@ -1329,7 +1329,7 @@ "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "wup slipproof scrow opsisform traditores", + "description": "nonhalation balm insufficiency starchiness reabandon", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -1339,59 +1339,59 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": "ISP applied a fix on their side and mails are flowing smoothly again
", + "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", - "made_sla": "true", + "made_sla": "false", "major_problem": "false", - "number": "PRB0000055", - "opened_at": "2024-09-10 23:17:17", + "number": "PRB0000004", + "opened_at": "2024-01-04 16:40:42", "opened_by": { - "display_value": "Bow Ruggeri", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" + "display_value": "Ron Kettering", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Closed", - "reassignment_count": "1", + "problem_state": "New", + "reassignment_count": "", "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Fix Applied", + "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "gunmaker pleaship oillessness fatuoid hexangularly", + "short_description": "Zoophagineae codeclination ticktacker myelobrachium hypermetropy", "sla_due": "UNKNOWN", - "state": "Closed", - "subcategory": "Email", + "state": "New", + "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "glide.maint", - "sys_created_on": "2024-09-10 23:19:00", + "sys_created_by": "admin", + "sys_created_on": "2024-01-04 16:40:42", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", + "sys_id": "471a5450a9fe198101f2054169e75bf4", "sys_mod_count": "2", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-14 02:48:12", - "task_effective_number": "PRB0000055", + "sys_updated_on": "2024-09-13 03:32:16", + "task_effective_number": "PRB0000004", "time_worked": "", "universal_request": "", - "upon_approval": "Proceed to Next Task", - "upon_reject": "Cancel all future Tasks", + "upon_approval": null, + "upon_reject": null, "urgency": "3 - Low", "user_input": "", "watch_list": "", @@ -1421,8 +1421,8 @@ "task_fields": [ "short_description", "service_offering", - "urgency", - "business_service" + "description", + "urgency" ], "template_record": { "active": "true", @@ -1431,32 +1431,32 @@ "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator B", + "assigned_to": "Problem Coordinator A", "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Hardware", - "cause_notes": null, + "cause_notes": "Unknown user changes caused performance issues
", "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "Dell PERC 2", + "cmdb_ci": "Windows", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-01-07 15:48:36", + "confirmed_at": "2024-10-30 10:39:07", "confirmed_by": { - "display_value": "Problem Coordinator B", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" + "display_value": "Problem Coordinator A", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, - "contact_type": "Phone", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "precherish freshmanship styloauricularis physogastric parchedly", + "description": "Labyrinthici recable insufflation moil nonmystical", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -1466,59 +1466,59 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "Re-imaged the laptop
", "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", - "known_error": "false", + "known_error": "true", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000004", - "opened_at": "2024-01-04 16:40:42", + "number": "PRB0000014", + "opened_at": "2024-10-30 10:39:07", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "New", - "reassignment_count": "", + "problem_state": "Resolved", + "reassignment_count": "1", "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": null, + "resolution_code": "Fix Applied", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "accused mirabilite vexatiousness ungrounded condylomatous", + "short_description": "nudity glaring wincer cardol rhabdophoran", "sla_due": "UNKNOWN", - "state": "New", + "state": "Resolved", "subcategory": null, "sys_class_name": "Problem", "sys_created_by": "admin", - "sys_created_on": "2024-01-04 16:40:42", + "sys_created_on": "2024-10-30 10:55:38", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "471a5450a9fe198101f2054169e75bf4", - "sys_mod_count": "2", + "sys_id": "1998e51967b032004792adab9485effa", + "sys_mod_count": "3", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 03:32:16", - "task_effective_number": "PRB0000004", + "sys_updated_on": "2024-09-13 23:21:09", + "task_effective_number": "PRB0000014", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", @@ -1526,8 +1526,8 @@ "work_notes": "", "work_notes_list": "", "work_start": "", - "workaround": null, - "workaround_applied": "false", + "workaround": "Re-imaged the laptop
", + "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } @@ -1547,9 +1547,9 @@ }, "task_fields": [ "short_description", - "cmdb_ci", + "description", "service_offering", - "description" + "impact" ], "template_record": { "active": "true", @@ -1563,92 +1563,89 @@ "business_duration": "", "business_service": "", "calendar_duration": "", - "category": "Software", - "cause_notes": null, + "category": "Hardware", + "cause_notes": "Unknown user changes caused performance issues
", "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "", + "cmdb_ci": "Windows", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-01-07 15:48:36", + "confirmed_at": "2024-10-30 10:39:07", "confirmed_by": { "display_value": "Problem Coordinator A", "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" }, - "contact_type": "Phone", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "bedead chorister youngly talwar counterextension", + "description": "skippy enteradenology orthohydrogen doina storkwise", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", - "first_reported_by_task": { - "display_value": "INC0000006", - "link": "https://dev224577.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace" - }, + "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "Re-imaged the laptop
", "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", - "known_error": "false", + "known_error": "true", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000008", - "opened_at": "2024-01-04 16:06:28", + "number": "PRB0000014", + "opened_at": "2024-10-30 10:39:07", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Assess", - "reassignment_count": "", - "related_incidents": "1", + "problem_state": "Resolved", + "reassignment_count": "1", + "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": null, + "resolution_code": "Fix Applied", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "jarlship flouse gazel Karyolysidae exorbitate", + "short_description": "democratical screamproof outmaster papaprelatical unsettling", "sla_due": "UNKNOWN", - "state": "Assess", + "state": "Resolved", "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "david.loo", - "sys_created_on": "2024-01-04 16:06:28", + "sys_created_by": "admin", + "sys_created_on": "2024-10-30 10:55:38", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "46fb0230a9fe198101a23f6712475e11", - "sys_mod_count": "6", + "sys_id": "1998e51967b032004792adab9485effa", + "sys_mod_count": "3", "sys_tags": "", - "sys_updated_by": "Sarah.Cook.3360", - "sys_updated_on": "2025-01-23 06:57:27", - "task_effective_number": "PRB0000008", + "sys_updated_by": "admin", + "sys_updated_on": "2024-09-13 23:21:09", + "task_effective_number": "PRB0000014", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", @@ -1656,8 +1653,8 @@ "work_notes": "", "work_notes_list": "", "work_start": "", - "workaround": null, - "workaround_applied": "false", + "workaround": "Re-imaged the laptop
", + "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } @@ -1677,50 +1674,50 @@ }, "task_fields": [ "short_description", - "urgency", - "assignment_group", - "impact" + "cmdb_ci", + "impact", + "urgency" ], "template_record": { - "active": "false", + "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator B", - "assignment_group": "", - "business_duration": "91 Days 8 Hours 52 Minutes", + "assigned_to": "Problem Manager", + "assignment_group": "Problem Solving", + "business_duration": "", "business_service": "", - "calendar_duration": "384 Days 6 Hours 49 Minutes", - "category": "Hardware", + "calendar_duration": "", + "category": "Software", "cause_notes": null, - "close_notes": "This is a Service Catalog item request", - "closed_at": "2025-01-22 22:56:41", - "closed_by": { - "display_value": "Cathy Brown", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9404cfcd531352104d8731f0a0490e8b" - }, - "cmdb_ci": "", + "close_notes": "", + "closed_at": "", + "closed_by": "", + "cmdb_ci": "SAP Enterprise Services", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "", - "confirmed_by": "", + "confirmed_at": "2024-09-17 16:48:36", + "confirmed_by": { + "display_value": "Problem Manager", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" + }, "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "coleopteral Yale disjunctively fraternity paraphasia", + "description": "saddleback taraph scotographic intralumbar informable", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", "first_reported_by_task": { - "display_value": "INC0000020", - "link": "https://dev224577.service-now.com/api/now/table/task/46edaa6aa9fe198101b9d14ced16619f" + "display_value": "INC0000051", + "link": "https://dev224577.service-now.com/api/now/table/task/d7158da0c0a8016700eef46c8d1f3661" }, "fix_at": "", "fix_by": "", @@ -1729,57 +1726,57 @@ "fix_notes": null, "follow_up": "", "group_list": "", - "impact": "3 - Low", + "impact": "1 - High", "knowledge": "false", "known_error": "false", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000003", - "opened_at": "2024-01-04 16:07:08", + "number": "PRB0000011", + "opened_at": "2024-09-10 21:58:15", "opened_by": { - "display_value": "Don Goodliffe", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + "display_value": "Ron Kettering", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", - "priority": "5 - Planning", - "problem_state": "Closed", + "priority": "1 - Critical", + "problem_state": "Root Cause Analysis", "reassignment_count": "", - "related_incidents": "1", + "related_incidents": "8", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Canceled", + "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "diter arrestee gangliitis laniflorous kerasine", + "short_description": "semicolon streamhead battue grassman paraphemia", "sla_due": "UNKNOWN", - "state": "Closed", + "state": "Root Cause Analysis", "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "david.loo", - "sys_created_on": "2024-01-04 16:07:08", + "sys_created_by": "itil", + "sys_created_on": "2024-09-10 21:58:15", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "46fb9e31a9fe198101492060c2a4f8cb", - "sys_mod_count": "8", + "sys_id": "d7296d02c0a801670085e737da016e70", + "sys_mod_count": "31", "sys_tags": "", - "sys_updated_by": "Rachel.Patterson.9869", - "sys_updated_on": "2025-01-23 04:40:08", - "task_effective_number": "PRB0000003", + "sys_updated_by": "Dakota.Martinez.9660", + "sys_updated_on": "2025-01-23 06:44:11", + "task_effective_number": "PRB0000011", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, - "urgency": "3 - Low", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", "user_input": "", "watch_list": "", "work_end": "", @@ -1807,9 +1804,9 @@ }, "task_fields": [ "short_description", - "cmdb_ci", - "impact", - "business_service" + "urgency", + "category", + "cmdb_ci" ], "template_record": { "active": "true", @@ -1819,67 +1816,58 @@ "approval_history": "", "approval_set": "", "assigned_to": "Problem Coordinator B", - "assignment_group": "Problem Solving", + "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", "category": "Software", - "cause_notes": "Siebel SFA does not support this version of Orcale
", + "cause_notes": "Sample cause notes
", "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "Sales Force Automation", + "cmdb_ci": "Zoom V.92 USB Modem", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-07-10 16:48:36", - "confirmed_by": { - "display_value": "Problem Coordinator B", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" - }, - "contact_type": "Phone", + "confirmed_at": "", + "confirmed_by": "", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "Tambuki noncom coriin Stylopidae phenicopter", + "description": "tetradynamious drum polycotyledonous sootiness noninsertion", "due_date": "", "duplicate_of": "", - "escalation": "High", + "escalation": "Normal", "expected_start": "", - "first_reported_by_task": { - "display_value": "INC0000046", - "link": "https://dev224577.service-now.com/api/now/table/task/a9e30c7dc61122760116894de7bcc7bd" - }, - "fix_at": "2025-01-23 01:06:49", - "fix_by": { - "display_value": "Ricardo Hines", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62e12b41531752104d8731f0a0490e6c" - }, + "first_reported_by_task": "", + "fix_at": "", + "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": "Upgrade to the latest version of Oracle
", + "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000006", - "opened_at": "2024-03-13 15:07:07", + "number": "PRB0001001", + "opened_at": "2018-10-07 06:06:53", "opened_by": { - "display_value": "Bow Ruggeri", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" + "display_value": "System Administrator", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Fix in Progress", - "reassignment_count": "1", - "related_incidents": "2", + "problem_state": "Assess", + "reassignment_count": "0", + "related_incidents": "1", "reopen_count": "0", "reopened_at": "", "reopened_by": "", @@ -1887,34 +1875,31 @@ "resolved_at": "", "resolved_by": "", "review_outcome": "", - "rfc": { - "display_value": "CHG0000001", - "link": "https://dev224577.service-now.com/api/now/table/change_request/a9e9c33dc61122760072455df62663d2" - }, + "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "upwind brutely fotmal significatrix altared", + "short_description": "betweenity diathermal holosymmetry monopteron sideromelane", "sla_due": "UNKNOWN", - "state": "Fix in Progress", + "state": "Assess", "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "ITIL User", - "sys_created_on": "2024-03-13 15:07:07", + "sys_created_by": "admin", + "sys_created_on": "2018-10-07 06:07:35", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "a9e4890bc6112276003d7a5a5c774a74", - "sys_mod_count": "11", + "sys_id": "a1e0f770734123002728660c4cf6a745", + "sys_mod_count": "3", "sys_tags": "", - "sys_updated_by": "Cynthia.Butler.6562", - "sys_updated_on": "2025-01-23 04:35:11", - "task_effective_number": "PRB0000006", + "sys_updated_by": "Amanda.Rodriguez.5613", + "sys_updated_on": "2025-01-23 05:03:49", + "task_effective_number": "PRB0001001", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", "urgency": "3 - Low", "user_input": "", "watch_list": "", @@ -1922,8 +1907,8 @@ "work_notes": "", "work_notes_list": "", "work_start": "", - "workaround": null, - "workaround_applied": "false", + "workaround": "Sample workaround
", + "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" } @@ -1943,15 +1928,15 @@ }, "task_fields": [ "short_description", - "business_service", + "service_offering", "category", - "cmdb_ci" + "description" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", - "approval": "Not Yet Requested", + "approval": null, "approval_history": "", "approval_set": "", "assigned_to": "Problem Coordinator B", @@ -1959,32 +1944,35 @@ "business_duration": "", "business_service": "", "calendar_duration": "", - "category": "Hardware", + "category": "Network", "cause_notes": null, "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "Dell PERC 2", + "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-01-07 15:48:36", + "confirmed_at": "2023-01-07 15:48:36", "confirmed_by": { "display_value": "Problem Coordinator B", "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" }, - "contact_type": "Phone", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "Euahlayi plegometer untupped hierarchy agonistically", + "description": "leucotactic misgiving pezizaceous Mainan navarch", "due_date": "", "duplicate_of": "", - "escalation": "Normal", + "escalation": "High", "expected_start": "", - "first_reported_by_task": "", + "first_reported_by_task": { + "display_value": "INC0000001", + "link": "https://dev224577.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" + }, "fix_at": "", "fix_by": "", "fix_communicated_at": "", @@ -1998,18 +1986,18 @@ "location": "", "made_sla": "false", "major_problem": "false", - "number": "PRB0000004", - "opened_at": "2024-01-04 16:40:42", + "number": "PRB0000007", + "opened_at": "2022-07-23 15:32:07", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "Don Goodliffe", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "New", + "problem_state": "Assess", "reassignment_count": "", - "related_incidents": "", + "related_incidents": "4", "reopen_count": "0", "reopened_at": "", "reopened_by": "", @@ -2020,24 +2008,24 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "bilipyrrhin cheerfully protolog Gothicness antisocialistic", + "short_description": "disinfect satisfactoriness mallum berobed lightless", "sla_due": "UNKNOWN", - "state": "New", + "state": "Assess", "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "admin", - "sys_created_on": "2024-01-04 16:40:42", + "sys_created_by": "pat", + "sys_created_on": "2022-07-23 15:32:07", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "471a5450a9fe198101f2054169e75bf4", - "sys_mod_count": "2", + "sys_id": "9d3a266ac6112287004e37fb2ceb0133", + "sys_mod_count": "16", "sys_tags": "", - "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 03:32:16", - "task_effective_number": "PRB0000004", + "sys_updated_by": "Richard.Bradley.4491", + "sys_updated_on": "2025-02-04 23:00:12", + "task_effective_number": "PRB0000007", "time_worked": "", "universal_request": "", "upon_approval": null, @@ -2070,35 +2058,35 @@ }, "task_fields": [ "short_description", - "business_service", - "service_offering", - "assignment_group" + "assignment_group", + "urgency", + "cmdb_ci" ], "template_record": { "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", - "approval": null, + "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator B", + "assigned_to": "Problem Manager", "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", - "category": "Database", - "cause_notes": null, + "category": "Hardware", + "cause_notes": "Server does not meet minimum specs to run the meeting server
", "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "ApplicationServerPeopleSoft", + "cmdb_ci": "", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2023-01-07 15:48:36", + "confirmed_at": "2024-09-18 00:01:22", "confirmed_by": { - "display_value": "Problem Coordinator B", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" + "display_value": "Problem Manager", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" }, "contact_type": null, "contract": "", @@ -2106,7 +2094,7 @@ "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "inversedly unconserved laryngograph strifeless hat", + "description": "parallelepipedic Yamacraw groomling whyever figurability", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -2116,27 +2104,27 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": null, + "fix_notes": "\n\t\t\tUpgrade CPU and RAM to meet minimum specs
", "follow_up": "", "group_list": "", - "impact": "3 - Low", + "impact": "2 - Medium", "knowledge": "false", "known_error": "false", "location": "", - "made_sla": "false", + "made_sla": "true", "major_problem": "false", - "number": "PRB0000010", - "opened_at": "2022-07-23 15:55:28", + "number": "PRB0000106", + "opened_at": "2024-09-17 23:59:48", "opened_by": { "display_value": "Don Goodliffe", "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" }, "order": "", "parent": "", - "priority": "5 - Planning", - "problem_state": "Assess", - "reassignment_count": "", - "related_incidents": "", + "priority": "2 - High", + "problem_state": "Root Cause Analysis", + "reassignment_count": "0", + "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", @@ -2147,29 +2135,29 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "smidgen hypercube Samaritan vigentennial gameless", + "short_description": "antiblastic lymphology photochromascope deceivableness mitigation", "sla_due": "UNKNOWN", - "state": "Assess", - "subcategory": "Oracle", + "state": "Root Cause Analysis", + "subcategory": null, "sys_class_name": "Problem", - "sys_created_by": "pat", - "sys_created_on": "2022-07-23 15:55:28", + "sys_created_by": "admin", + "sys_created_on": "2024-09-18 00:01:19", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "9d4f87a3c6112287010ed0a5ccdcba04", - "sys_mod_count": "9", + "sys_id": "36836028532023004247ddeeff7b12f1", + "sys_mod_count": "4", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 22:57:58", - "task_effective_number": "PRB0000010", + "sys_updated_on": "2024-09-18 00:02:32", + "task_effective_number": "PRB0000106", "time_worked": "", "universal_request": "", - "upon_approval": null, - "upon_reject": null, - "urgency": "3 - Low", + "upon_approval": "Proceed to Next Task", + "upon_reject": "Cancel all future Tasks", + "urgency": "1 - High", "user_input": "", "watch_list": "", "work_end": "", @@ -2197,12 +2185,12 @@ }, "task_fields": [ "short_description", + "description", "urgency", - "business_service", "assignment_group" ], "template_record": { - "active": "true", + "active": "false", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", @@ -2210,30 +2198,27 @@ "approval_set": "", "assigned_to": "Problem Coordinator A", "assignment_group": "", - "business_duration": "", + "business_duration": "16801 Days", "business_service": "", - "calendar_duration": "", - "category": "Hardware", - "cause_notes": "Unknown user changes caused performance issues
", - "close_notes": "", - "closed_at": "", + "calendar_duration": "16801 Days 2 Minutes", + "category": "Database", + "cause_notes": "Intermittent issue
", + "close_notes": "Intermittent issue, restarting as a workaround until this happens more frequently", + "closed_at": "2024-09-10 23:13:01", "closed_by": "", - "cmdb_ci": "Windows", + "cmdb_ci": "SAP ORA01", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-10-30 10:39:07", - "confirmed_by": { - "display_value": "Problem Coordinator A", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" - }, - "contact_type": null, + "confirmed_at": "", + "confirmed_by": "", + "contact_type": "Phone", "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "globularly superhive floreal antipass scrow", + "description": "estovers jestbook undid touchwood speedfulness", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -2243,55 +2228,55 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": "Re-imaged the laptop
", + "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", "knowledge": "false", - "known_error": "true", + "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000014", - "opened_at": "2024-10-30 10:39:07", + "number": "PRB0000029", + "opened_at": "2024-09-10 23:10:56", "opened_by": { - "display_value": "Don Goodliffe", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + "display_value": "Ron Kettering", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Resolved", - "reassignment_count": "1", + "problem_state": "Closed", + "reassignment_count": "", "related_incidents": "", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Fix Applied", + "resolution_code": "Risk Accepted", "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "holoquinonic pragmaticism pyrethrin nasalwards uretic", + "short_description": "otoblennorrhea cobiron abnegation Ovis snaker", "sla_due": "UNKNOWN", - "state": "Resolved", - "subcategory": null, + "state": "Closed", + "subcategory": "Oracle", "sys_class_name": "Problem", - "sys_created_by": "admin", - "sys_created_on": "2024-10-30 10:55:38", + "sys_created_by": "glide.maint", + "sys_created_on": "2024-09-10 23:12:55", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "1998e51967b032004792adab9485effa", + "sys_id": "0518c160c0a801660073dc0189282aaf", "sys_mod_count": "3", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-13 23:21:09", - "task_effective_number": "PRB0000014", + "sys_updated_on": "2024-09-13 23:41:38", + "task_effective_number": "PRB0000029", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", @@ -2303,7 +2288,7 @@ "work_notes": "", "work_notes_list": "", "work_start": "", - "workaround": "Re-imaged the laptop
", + "workaround": "Restarted the database
", "workaround_applied": "true", "workaround_communicated_at": "", "workaround_communicated_by": "" @@ -2324,9 +2309,9 @@ }, "task_fields": [ "short_description", - "cmdb_ci", "category", - "assignment_group" + "service_offering", + "cmdb_ci" ], "template_record": { "active": "true", @@ -2335,8 +2320,8 @@ "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Manager", - "assignment_group": "Problem Solving", + "assigned_to": "Problem Coordinator A", + "assignment_group": "", "business_duration": "", "business_service": "", "calendar_duration": "", @@ -2345,30 +2330,24 @@ "close_notes": "", "closed_at": "", "closed_by": "", - "cmdb_ci": "SAP Enterprise Services", + "cmdb_ci": "Email", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-09-17 16:48:36", - "confirmed_by": { - "display_value": "Problem Manager", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" - }, - "contact_type": "Phone", + "confirmed_at": "", + "confirmed_by": "", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "pickwick paurometabolous micaceous gerenda transversale", + "description": "menace expatriation coxcombess myomohysterectomy epizeuxis", "due_date": "", "duplicate_of": "", "escalation": "Normal", "expected_start": "", - "first_reported_by_task": { - "display_value": "INC0000051", - "link": "https://dev224577.service-now.com/api/now/table/task/d7158da0c0a8016700eef46c8d1f3661" - }, + "first_reported_by_task": "", "fix_at": "", "fix_by": "", "fix_communicated_at": "", @@ -2376,24 +2355,24 @@ "fix_notes": null, "follow_up": "", "group_list": "", - "impact": "1 - High", + "impact": "3 - Low", "knowledge": "false", "known_error": "false", "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000011", - "opened_at": "2024-09-10 21:58:15", + "number": "PRB0007601", + "opened_at": "2018-08-30 01:08:39", "opened_by": { - "display_value": "Ron Kettering", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" + "display_value": "System Administrator", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "parent": "", - "priority": "1 - Critical", - "problem_state": "Root Cause Analysis", - "reassignment_count": "", - "related_incidents": "8", + "priority": "5 - Planning", + "problem_state": "New", + "reassignment_count": "0", + "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", @@ -2404,29 +2383,29 @@ "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "Herodianic unrippling quintad arrhizal reforgive", + "short_description": "ventriculus unbriefed magiristic Nereis uncommiserated", "sla_due": "UNKNOWN", - "state": "Root Cause Analysis", - "subcategory": null, + "state": "New", + "subcategory": "Email", "sys_class_name": "Problem", - "sys_created_by": "itil", - "sys_created_on": "2024-09-10 21:58:15", + "sys_created_by": "admin", + "sys_created_on": "2018-08-30 01:09:05", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "d7296d02c0a801670085e737da016e70", - "sys_mod_count": "31", + "sys_id": "62304320731823002728660c4cf6a7e8", + "sys_mod_count": "1", "sys_tags": "", - "sys_updated_by": "Dakota.Martinez.9660", - "sys_updated_on": "2025-01-23 06:44:11", - "task_effective_number": "PRB0000011", + "sys_updated_by": "admin", + "sys_updated_on": "2018-12-11 23:16:57", + "task_effective_number": "PRB0007601", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task", "upon_reject": "Cancel all future Tasks", - "urgency": "1 - High", + "urgency": "3 - Low", "user_input": "", "watch_list": "", "work_end": "", @@ -2454,43 +2433,40 @@ }, "task_fields": [ "short_description", - "service_offering", "description", - "category" + "cmdb_ci", + "impact" ], "template_record": { - "active": "false", + "active": "true", "activity_due": "UNKNOWN", "additional_assignee_list": "", "approval": "Not Yet Requested", "approval_history": "", "approval_set": "", - "assigned_to": "Problem Coordinator A", + "assigned_to": "Problem Coordinator B", "assignment_group": "", - "business_duration": "16801 Days", + "business_duration": "", "business_service": "", - "calendar_duration": "16801 Days 2 Minutes", + "calendar_duration": "", "category": "Network", - "cause_notes": "Switch to IPv6 caused IP issues
", - "close_notes": "updated firmware", - "closed_at": "2024-09-10 21:52:04", + "cause_notes": null, + "close_notes": "", + "closed_at": "", "closed_by": "", - "cmdb_ci": "ny8500-nbxs08", + "cmdb_ci": "WIRELESS", "comments": "", "comments_and_work_notes": "", "company": "", - "confirmed_at": "2024-12-30 09:39:07", - "confirmed_by": { - "display_value": "Problem Coordinator A", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" - }, - "contact_type": "Phone", + "confirmed_at": "", + "confirmed_by": "", + "contact_type": null, "contract": "", "correlation_display": "", "correlation_id": "", "delivery_plan": "", "delivery_task": "", - "description": "bebeerine blepharocoloboma Zuluize shagtail gamin", + "description": "guzzle cavae overmaster atomician unwomanly", "due_date": "", "duplicate_of": "", "escalation": "Normal", @@ -2500,7 +2476,7 @@ "fix_by": "", "fix_communicated_at": "", "fix_communicated_by": "", - "fix_notes": "updated firmware
", + "fix_notes": null, "follow_up": "", "group_list": "", "impact": "3 - Low", @@ -2509,46 +2485,46 @@ "location": "", "made_sla": "true", "major_problem": "false", - "number": "PRB0000050", - "opened_at": "2024-09-10 21:49:47", + "number": "PRB0001000", + "opened_at": "2018-10-09 10:45:46", "opened_by": { - "display_value": "Don Goodliffe", - "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" + "display_value": "System Administrator", + "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" }, "order": "", "parent": "", "priority": "5 - Planning", - "problem_state": "Resolved", - "reassignment_count": "", - "related_incidents": "", + "problem_state": "New", + "reassignment_count": "0", + "related_incidents": "0", "reopen_count": "0", "reopened_at": "", "reopened_by": "", - "resolution_code": "Fix Applied", + "resolution_code": null, "resolved_at": "", "resolved_by": "", "review_outcome": "", "rfc": "", "route_reason": "", "service_offering": "", - "short_description": "optime limply autotropism wickerby redeveloper", + "short_description": "braeman uneffaceably mnemonicalist telesthetic caressively", "sla_due": "UNKNOWN", - "state": "Resolved", - "subcategory": null, + "state": "New", + "subcategory": "VPN", "sys_class_name": "Problem", - "sys_created_by": "glide.maint", - "sys_created_on": "2024-09-10 21:51:19", + "sys_created_by": "admin", + "sys_created_on": "2018-10-09 10:46:04", "sys_domain": { "display_value": "global", "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" }, "sys_domain_path": "/", - "sys_id": "04ce72c9c0a8016600b5b7f75ac67b5b", - "sys_mod_count": "5", + "sys_id": "9ae30b6d730123002728660c4cf6a736", + "sys_mod_count": "1", "sys_tags": "", "sys_updated_by": "admin", - "sys_updated_on": "2024-09-14 02:38:34", - "task_effective_number": "PRB0000050", + "sys_updated_on": "2018-12-11 23:12:14", + "task_effective_number": "PRB0001000", "time_worked": "", "universal_request": "", "upon_approval": "Proceed to Next Task",