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<s>[INST] How do I download the DigiEx app? [/INST] You can download the DigiEx app from the Play Store, App Store, or AppGallery. Search for 'DigiEx' and tap on the icon to install. </s> |
<s>[INST] How do I log in to the DigiEx app? [/INST] Open the DigiEx app, enter your registered mobile number or email, and authenticate using the OTP sent to you. </s> |
<s>[INST] What do the tiles in the DigiEx app represent? [/INST] The DigiEx app has three tiles: DigiEx for employee expense management, DigiMed for medical claims, and DigiEye for motor claims assessment. You can access each service from its respective tile. </s> |
<s>[INST] How do I submit a new OPD claim in DigiMed? [/INST] To submit a new OPD claim, go to the 'New Claim' section of the DigiMed app. Upload all relevant documents, including your bills, and click 'Submit'. The status will be updated in the app. </s> |
<s>[INST] What documents are needed to submit an OPD claim? [/INST] For OPD claims, you need to submit your medical bills, prescriptions, and receipts for any medication or treatments received. </s> |
<s>[INST] How do I submit an indoor claim in DigiMed? [/INST] For indoor claims, select the 'New Claim' option, choose 'Indoor' as the claim type, upload your hospital bills and discharge summary, and submit the claim. </s> |
<s>[INST] How do I track my claim status in DigiMed? [/INST] You can track your claim status by going to 'Claim History' in the DigiMed app. It will show the status as Pending, Processing, Approved, or Rejected. </s> |
<s>[INST] How do I submit a cashless claim? [/INST] To submit a cashless claim, you should use the DOC99 app. Once the claim is approved, the usage will be updated in the DigiMed app. </s> |
<s>[INST] Can I submit cashless claims for OPD treatment? [/INST] Yes, cashless claims for OPD treatments are possible using the DOC99 app. Once the claim is submitted and approved, it will reflect in DigiMed. </s> |
<s>[INST] How do I know if my cashless claim is approved? [/INST] Once your cashless claim is approved through the DOC99 app, you will be notified via SMS, email, and an update in the DigiMed app. </s> |
<s>[INST] Why does the DigiEx app show DigiMed and DigiEye tiles? [/INST] The DigiEx app includes tiles for DigiEx, DigiMed, and DigiEye to give you access to all of your company鈥檚 services in one place. Each tile leads to a different service. </s> |
<s>[INST] Do I need to download separate apps for DigiMed and DigiEye? [/INST] No, the DigiEx app already contains access to DigiMed and DigiEye. You can manage your claims for medical and motor insurance through their respective tiles within the DigiEx app. </s> |
<s>[INST] How can I switch between DigiEx, DigiMed, and DigiEye in the app? [/INST] You can switch between services by tapping on the corresponding tile (DigiEx, DigiMed, or DigiEye) from the main screen of the DigiEx app. </s> |
<s>[INST] What is DigiEye? [/INST] DigiEye is a mobile platform that allows insurance companies to inspect motor claims using live streaming, videos, and photos with geo-location verification. </s> |
<s>[INST] How does DigiEye help with motor claims? [/INST] DigiEye enables insurers to digitally inspect the accident site in real-time using video and geo-location data. This helps in quickly assessing and processing motor claims without needing an on-site visit. </s> |
<s>[INST] Can I use DigiEye for garage inspections? [/INST] Yes, DigiEye can also be used for garage inspections and other routine checks like underwriting assessments, all done digitally. </s> |
<s>[INST] What does 'Processing' mean in my claim status? [/INST] 'Processing' means that your claim is currently being reviewed by the insurer. You will be notified once a decision is made. </s> |
<s>[INST] What happens if my claim is rejected? [/INST] If your claim is rejected, the app will show the reason for rejection, and you can resubmit the required documents to reprocess the claim. </s> |
<s>[INST] How long does it take for a claim to be approved? [/INST] The claim approval time depends on the insurer, but you will typically be notified within a few business days via the app. </s> |
<s>[INST] What is DigiKYC? [/INST] DigiKYC is a platform that allows companies to conduct remote customer verification using live streaming, photos, and videos, with geo-location verification for authenticity. </s> |
<s>[INST] How does DigiKYC work? [/INST] DigiKYC collects live video and photo data from customers, verifies their location in real-time, and archives the information digitally for future reference. </s> |
<s>[INST] Can DigiKYC be used for remote customer onboarding? [/INST] Yes, DigiKYC can be used to onboard customers remotely, eliminating the need for physical verification and allowing all documents to be submitted digitally. </s> |
<s>[INST] What should I do if I upload the wrong document? [/INST] If you upload the wrong document, you can delete it using the 'X' icon in the app and upload the correct one. </s> |
<s>[INST] Can I withdraw my claim? [/INST] Yes, you can withdraw your claim before it is processed by selecting the 'Withdraw' option in the app. </s> |
<s>[INST] What happens if I don鈥檛 submit all the required documents? [/INST] If you don鈥檛 submit all required documents, the insurer may request resubmission of the claim with the missing documents. You will be notified via the app to provide the additional documents. </s> |
<s>[INST] Can I submit multiple claims at once in DigiMed? [/INST] Yes, you can submit multiple claims by selecting 'Upload Bill(s)' and adding each claim document one by one. The total amount will be calculated automatically. </s> |
<s>[INST] Can I submit claims for my family members? [/INST] Yes, you can submit claims for registered family members under your insurance policy. Select the family member's name when submitting a new claim. </s> |
<s>[INST] How do I submit an OPD claim for my family member? [/INST] To submit an OPD claim for a family member, select 'New Claim', choose the family member from the list, and upload the required documents. </s> |