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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Cucumber Hybrid (Kheera) - 450 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Buffalo Milk - 450 ML :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by Anuraj Sharma Action taken cx call not Connected & Db call connected(share in group), as per investigation db delivered at wrong place pod is not matching with previous db checks not met (pkt charges refund ni hua so concern share in billing ) Resolution – Refund YES, Db Penalty Yes///Hence closed; Wrong place delivery - Refund (Inc. Pkg charges & VIP benefits)
[RootCause]: Delivery Partner_WPD; Delivery done at far location
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The customer's order consisting of Cucumber Hybrid (Kheera) and Buffalo Milk was not delivered due to a product shortage. Upon investigation, it was found that the delivery partner delivered the order to a wrong location, resulting in a failed delivery. The customer support team has taken necessary actions, including refunding the customer for the order amount, package charges, and VIP benefits, and imposing a penalty on the delivery partner.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Cucumber Hybrid (Kheera) - 450 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Buffalo Milk - 450 ML :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by Anuraj Sharma Action taken cx call not Connected & Db call connected(share in group), as per investigation db delivered at wrong place pod is not matching with previous db checks not met (pkt charges refund ni hua so concern share in billing ) Resolution – Refund YES, Db Penalty Yes///Hence closed; Wrong place delivery - Refund (Inc. Pkg charges & VIP benefits)
[RootCause]: Delivery Partner_WPD; Delivery done at far location
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The customer has not received their ordered items due to a product shortage. Specifically, they were supposed to receive Cucumber Hybrid (Kheera) - 450 gm and Buffalo Milk - 450 ML, but neither of these items was delivered. Our investigation revealed that the delivery partner, WPD, delivered the items to the wrong location, which is not in line with our previous checks. As a result, the customer will receive a refund for the missing items, including package charges and VIP benefits. Additionally, a penalty will be imposed on the delivery partner for the wrong delivery.
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[Issue]: Oat Beverage : Bad Taste or Smell or Rotten
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The customer has reported an issue with the oat beverage, specifically mentioning that it has a bad taste, smell, or has gone rotten.
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[Issue]: Order was marked delivered but none of the item received
[Notes]: Updated by Anuraj Sharma Action taken cx call not connected & DB Call connected ,as per db delivered at doorsteps not delivered in hand Resolution – Refund yes, Db Penalty yes ///Hence closing; Product delivered but not received - Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_PDNR; Not delivered in hand (Early Cx)
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The customer's order was marked as delivered, but they claim not to have received any items. After investigating, it was found that the delivery partner marked the order as delivered at the doorstep, but the customer did not receive the items in hand. This was due to the delivery partner's PDNR (Partially Delivered Not Received) issue and the customer's early disconnection during the call. As a result, the customer will receive a refund, including VIP benefits, and the delivery partner will incur a penalty.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Creamy Cow Milk - 450ml :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by Anuraj Sharma Action taken cx call Connected & Db call not required (already done ), as per cx did't receive the order db delivered at wrong place pod is not matching with previous Resolution – Refund YES, Db Penalty Yes///Hence closing; Wrong place delivery- Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_WPD; Delivery done at far location
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The customer's order for 2 units of Creamy Cow Milk (450ml) was not received due to a product shortage. The delivery partner delivered the order to a wrong location, resulting in a failed delivery. The customer support team has resolved the issue by refunding the amount, including VIP benefits, and imposing a penalty on the delivery partner.
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[Issue]: Order was marked delivered but none of the item received
[Notes]: Updated by : Nagaveni N // Action taken : db call was not connected // called to cx call was connected // cx have received the order hence closing the complaint // Resolution : Refund : no ( raised complaint to charge back the amount ) // penalty : yes // CM remarks : not filled // POD : incorrect // Survey link : no; Wrong quantity delivered -No refund
[RootCause]: Delivery Partner_WQD; Done Before Delivery
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The customer's order was marked as delivered, but they did not receive any items. After investigating the issue, it was found that the delivery partner, WQD, was responsible for the problem. Additionally, it was discovered that the order was processed before delivery, which contributed to the issue. The customer will receive a refund and a penalty will be applied. However, the wrong quantity was delivered, and no refund will be provided for that. A chargeback has been raised for the amount, and the complaint has been closed.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Country Coconut Water - 1 pc :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by : janani // Action taken : db call was connected // called to cx call was connected // cx have not received the order so refunding the amount hence closing the complaint // Resolution : Refund : yes // penalty :yes // CM remarks : not filled //; product_delivered_but_not_received_refund
[RootCause]: Delivery Partner_PDNR; Non-Delivered by DB
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The customer's order for Country Coconut Water (1 pc) was not received due to a product shortage. Despite efforts to connect with the customer and the delivery partner, the issue was not resolved, and a refund was initiated.
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[Issue]: Customer is facing Bill Collection & Payment Related issue
[Notes]: CX SAID PAYMENT UPDATE NHI HUI H TRANSACTION ID 709552193780 CALL ON 9718626621 PLZ CHECK CID 24748692
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The customer is experiencing issues with bill collection and payment. They have provided a transaction ID (709552193780) and a CID (24748692) for further assistance. They have also requested a call back on 9718626621. Our team will investigate this matter and provide a solution to the customer's payment-related concerns.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Buffalo Milk - 450 ML :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by Anuraj Sharma Action taken cx call not connected & DB Call connected ,as per db said cx ne wapis kiya bd m 1 pkt milk ka and maine center p deposit kiya h Resolution – Refund No, Db Penalty NO////Hence closing; product missing -No refund
[RootCause]: Customer Side_PM; Integrity Issue
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The customer's order for Buffalo Milk (450 ML) has not been fulfilled due to a product shortage. Despite efforts to resolve the issue, the customer was not contacted, and the product was not delivered. The center manager has deposited the product at the branch, but the customer will not receive a refund. The root cause of this issue is attributed to a combination of customer-side problems and internal integrity issues.
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[Issue]: I didn't upgrade membership and money deducyed for same
[Notes]: The CX VOC membership was purchased by mistake, so i shared a information with the e CX tha as per the terms and conditions, we can not cancel the he membership, but the CX not agree. Hence, the one-time exception membership was cancel because there was 0 consumption, and the amount was auto-refunded. Further, the CX had queries that I had already subscribed to the 4+4 offer and the 2+2 offer, paid one already received free left. and The membership was expired, so i shared a information with the cx that you will receive the free one for free only. The CX agree hence closing the case; Membership_Cancelled_Amount_Refunded_Connected
[RootCause]: Cancel VIP_MC; Purchase by mistake
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The customer mistakenly purchased a CX VOC membership and requested cancellation. While the terms and conditions typically don't allow cancellations, a one-time exception was made due to zero consumption. The amount was automatically refunded. The customer also had questions about existing offers and membership expiration, which were clarified, leading to a resolution and case closure.
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[Issue]: Brinjal Purple Long - 450 gm : Bad Taste or Smell or Rotten
[Notes]: call done by shilpa on ,11 aug , ,technical justification given to cx and assurance that (sorting and grading) it wont be repeated in future and incited refund for Brinjal Purple Long full qty of Delivery Date 09 Aug 2025; Refund_New (REACHABLE)
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The customer received a batch of Brinjal Purple Long with a weight of 450 gm, but unfortunately, it had a bad taste, smell, or was rotten. We have taken immediate action by calling the customer on 11th August and providing a technical justification for the issue. We have assured the customer that such incidents will not be repeated in the future and have initiated a refund for the full quantity of Brinjal Purple Long delivered on 9th August 2025. Additionally, we have also processed a new refund request for the customer.
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[Issue]: i have placed order mistakenly for romorrow . pleasw done consider vegitabkes. dwliver only Milk for tomorrow
[Notes]: Call done As per conversation cx already cancelled order cx agreed hence closing the complaint
[RootCause]: Technical Issue_CO; Auto-cart cashback not credited
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The customer has mistakenly placed an order for vegetables to be delivered tomorrow, but they only want the milk to be delivered. The issue has been resolved after a conversation with the customer, and the order has been cancelled.
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[Issue]: Cow Milk : Damaged or Leakage
[Notes]: Auto refund amount : 100.00
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The customer has reported that the cow milk they received was damaged or had leakage issues, resulting in an automatic refund of Rs. 100.00.
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[Issue]: these product shows buy 1 get 1 its means 2nd delivery will be free but its showing chargeable
[Notes]: call done no response; call done no response from the cx end hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer is complaining about being charged for the second product despite availing the "Buy 1 Get 1 Free" offer. The customer support team has tried to contact the customer but received no response, leading to the closure of the complaint. The root cause of the issue is identified as a product offer/discount issue, specifically with the 4+4 offer, and a lack of clear communication.
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[Issue]: these product shows buy 1 get 1 its means 2nd delivery will be free but its showing chargeable
[Notes]: call done no response; call done no response from the cx end hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer is complaining about being charged for the second product despite availing the "Buy 1 Get 1 Free" offer. The customer support team has tried to contact the customer but received no response, leading to the closure of the complaint. The root cause of the issue is identified as a product offer/discount issue, specifically with the 4+4 offer, and a lack of clear communication.
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[Issue]: Coconut Water : Bad Taste or Smell or Rotten
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The customer is experiencing an issue with the taste, smell, or appearance of the coconut water they received. They have reported that it has a bad taste, smell, or appears rotten. We need to investigate the root cause of this issue, which may be related to the product quality, storage, or handling during delivery.
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[Issue]: Non delivered: ND reason: Route Late, Sub reason: Hold - Route Late, DB remarks: late route due to heavy raining
[Notes]: Not delivered but customer had a concern
[Cust]: 1. Non Delivery
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The customer's order was not delivered due to heavy rainfall, which caused a delay in the route. The customer had a concern regarding the non-delivery of their order.
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[Issue]: Buffalo Milk : Improper Taste
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Our customer has reported an issue with the taste of the buffalo milk they received, describing it as "improper". We will investigate this further to determine the root cause of the problem and provide a solution to ensure our customer receives a high-quality product as expected.
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[Issue]: 4 days free milk automatic remove
[Notes]: call done info shared that the offer has been removed from the cx end but as an exception money adding in the cx wallet for 8 qty of the milk and hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer had an issue with the 4 days free milk offer, which was automatically removed from their account. Despite this, we made an exception and added money to their wallet for 8 quantities of milk. The issue was caused by a product offer/ discount issue and the customer availing the 4+4 offer without clearing the communication.
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[Issue]: Himalayan Country Apple (12000 Ft.+) - 2pcs : Bad Taste or Smell or Rotten
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The customer has reported that the Himalayan Country Apple (12000 Ft.+) - 2pcs they received had a bad taste, smell, or was rotten.
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[Issue]: Avocado Haas - 1 Pc : Bad Taste or Smell or Rotten
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The customer has received a 1-piece Avocado Haas that has a bad taste, smell, or is rotten. We will investigate this issue further to determine the root cause and provide a suitable solution to the customer.
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[Issue]: Coconut Water : Less Water or Small Size
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The customer is unhappy with their recent purchase of coconut water, specifically mentioning that it has less water or is of a smaller size than expected.
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[Issue]: auto renewed want amount reverted.
[Notes]: CX said that I did not turn on auto renewal; it is the company's fault. I want my membership's full amount; otherwise, I would have told other people also about Country Delight. Then I told him that, as per the terms and conditions, membership cannot be cancelled. but cx did not agree. I told him that your plan is 419, and you have already consume 207.56. benefit discount, you will not be refunded the full amount. cx not agree need call back on this; call done ,cx not responded so closing this complaint.
[RootCause]: Auto-Renewal Related_MC; Request for Auto renewal off
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The customer's auto-renewal membership was renewed without their consent, and they are requesting a full refund of the membership amount. However, according to our terms and conditions, membership cannot be cancelled. I explained to the customer that they had already consumed a portion of the membership benefits (amounting to $207.56) and would not be eligible for a full refund. The customer disagreed with this explanation and requested a call back, but they did not respond to the follow-up call, and the issue is now closed.
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[Issue]: Coconut Water : Less Water or Small Size
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The customer is unhappy with their recent purchase of Coconut Water, specifically mentioning that it had less water or was of a small size. We need to investigate this issue further to determine the root cause and provide a suitable resolution to the customer.
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[Issue]: Non delivered: ND reason: Route Late, Sub reason: Hold - Route Late, DB remarks: abc
[Notes]: Not delivered but customer had a concern
[Cust]: 1. Non Delivery
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The customer's order was not delivered due to a route delay, and the customer had a concern regarding the non-delivery of their order.
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[Issue]: Want no more the product and cancel membership
[Notes]: cx need call back in Bengali language
[RootCause]: Cancel VIP_MC; Purchase by mistake
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The customer wishes to cancel their VIP membership and discontinue receiving products due to an accidental purchase. They require a callback in Bengali.
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[Issue]: Sorry
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The customer has reported a quality issue with their order. We need to investigate further to understand the specific problem and provide a resolution.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Country Coconut Water - 1 pc :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by Anuraj Sharma Action taken cx call Connected & Db call not connected(share in group), as per cx did't receive the order db delivered at wrong place pod is not matching with previous Resolution – Refund YES, Db Penalty Yes///Hence closing; Wrong place delivery- Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_WPD; Delivery done at far location
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The customer placed an order for Country Coconut Water but did not receive it due to a product shortage. The delivery partner mistakenly delivered the order to the wrong location, and the POD (Proof of Delivery) does not match the customer's information.
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[Issue]: Coconut Water : Bad Taste or Smell or Rotten
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We understand you're experiencing an issue with the taste, smell, or quality of your coconut water. This could be due to a few things, such as improper storage or the coconut being past its prime. To help us investigate further, please provide us with more details about the issue, such as when you purchased the coconut water and how it was stored.
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[Issue]: By mistake I cancelled my subscription of coconut water. I suppose to get one free coconut tomorrow. Plz give that
[Notes]: cx called and telling that they were having 1+! offer in coconut water cx is telling that by mistake they have cancelled the subscription cx is asking for resolution try to explain cx that they have cancelled the subscription cx was forcing to raise the complaint so kindly check and do the needful cx id 2136181; call done cx saying that mujhe se galti se offer cancel ho gaya tha so as an exception money adding in the cx wallet for 1 Country Coconut Water - 1 pc and hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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I understand that you accidentally cancelled your subscription for coconut water, which was supposed to come with a free coconut tomorrow as part of our 1+1 offer. I apologize for the inconvenience this has caused. As a one-time exception, I have added the value of one Country Coconut Water to your wallet. Please note that cancelling a subscription means forfeiting any associated offers, but I'm happy to make an exception in this case.
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[Issue]: The customer has not received any of the ordered items due to product shortage.Details of product: Issue with Item : Buffalo Milk - 450 ML i. Quantity ordered: 5.0 ii. Received Quantity:4.0
[Notes]: Auto refund amount : 40.50
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The customer has not received one of the ordered items, Buffalo Milk - 450 ML, due to a product shortage. They had ordered 5 units but only received 4. As a result, we are processing an auto-refund of Rs. 40.50. We are currently investigating the root cause of the shortage and will update the customer once we have more information.
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[Issue]: Cow Milk : Improper Texture
[Notes]: Auto refund amount : 30.50
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The customer reports that the cow milk they received has an improper texture. This could indicate a problem with the milk's freshness, storage, or delivery.
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[Issue]: Leakage and Damage Issue
[Notes]: Update By: Rohit Sharma Action Taken: Customer unresponsive. As per the customer's complaint, the Milk was received damaged; hence, a refund has been issued. A rider call is not required—no penalty to the rider. Resolution: Refund - Yes, Penalty - No Survey form sent: No
[RootCause]: Packaging Issue_RnR; Milk/Dairy Products
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The customer reported a leakage and damage issue with their milk delivery. Upon investigation, it was found that the packaging issue was the root cause of the problem, specifically a Packaging Issue_RnR. A refund has been issued to the customer as a resolution, and no penalty was imposed on the delivery rider. However, the customer was not contacted for a survey to gather further feedback.
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[Issue]: Cucumber Hybrid (Kheera) - 450 gm : Product not fresh
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The customer has received a 450gm pack of Cucumber Hybrid (Kheera) that is not fresh. This is unacceptable and we apologize for the inconvenience. We will investigate the root cause of this issue and take necessary steps to ensure that our products meet the expected quality standards.
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[Issue]: I was on vacation from last 2-3 days but my vip days deducted, why vip days not paused on vacation, please credit my vip days when I was on vacation
[Notes]: information shared with CX that you can add vacation only for 2 times in 30-day plan for 15 and 15 day and due to technical issue, 2 days not extended so 2 day extending you valid validity in current plan. CX agrees, hence closing the case; Membership_Validity_Extended_Connected
[RootCause]: Validity Extension_MC; Communication Gap( Second time membership pause)
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It appears that your VIP days were deducted despite being on vacation, which was not supposed to happen. Our team has investigated the issue and found that there was a technical glitch that prevented your VIP days from being paused during your vacation. We apologize for the inconvenience this has caused and are happy to inform you that we have extended your membership validity by 2 days to compensate for the lost time.
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[Issue]: Isubscriped for2×2 coconut free for 2 days on8th aug and paid for 2 coconut for2 days I should be getting coconut free for 2 days, but price is getting deducted from my wallet, This is breach of trust
[Notes]: call done info shared for the order cx ne order cancel kar diya hai 2+2 ka and disconnected the call and hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer subscribed to the 2x2 coconut free offer for 2 days on August 8th. They paid for 2 coconuts but noticed price deductions from their wallet instead of receiving the free coconuts. This led to a feeling of breach of trust. The customer support team cancelled the order and closed the complaint. The root cause appears to be a misunderstanding regarding the 4+4 offer and communication regarding the discount.
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[Issue]: Cow Milk : Bad Taste or Smell or Rotten
[Notes]: Auto refund amount : 68.00
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The customer has reported an issue with the taste, smell, or rotten smell of the cow milk they received. We have noted that the auto-refund amount is ₹68.00. We will investigate the root cause of this issue and take necessary steps to resolve it.
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[Issue]: Area allocation issue- Due to an operational issue, we couldn't deliver your order. We apologize for the inconvenience and hope to serve you better next time. Thank you for your understanding.
[RootCause]: Tech Issue; Route Is Inactive
[Cust]: 1. Area allocation issue- Due to an operational issue, we couldn't deliver your order. We apologize for the inconvenience and hope to serve you better next time. Thank you for your understanding.
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Our team encountered an operational issue that prevented us from delivering your order. Unfortunately, this resulted in an area allocation issue. We understand the inconvenience this has caused and want to assure you that we're taking steps to improve our service. We appreciate your patience and understanding as we work to resolve this issue and serve you better in the future.
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[Issue]: Cow Milk : Bad Taste or Smell or Rotten
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The customer is experiencing an issue with the taste, smell, or quality of the cow milk delivered to them. The milk appears to be spoiled or rotten, which is unacceptable. We need to investigate the root cause of this issue, whether it's related to the milk production, packaging, or delivery process.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Low Fat Cow Milk - 450 ML :- order_quantity: 4.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Auto refund amount : 117.35
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The customer has not received any of the items ordered due to a product shortage. Specifically, they were expecting 4 units of Low Fat Cow Milk (450 ML), but unfortunately, none of the items were delivered. We have initiated an auto-refund of ₹117.35 to compensate for the inconvenience caused.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Cow Milk - 450 ML :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call connnected ( order nhi mila outt of station chle gye the db ko mna krdiya tha fir bhi done kiuya hia and ( ( db call not connectd shardd grup (( (( )) Resolution:- Refund- yes / Penelty- yes // pod //; Product delivered but not received - Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_PDNR; Non-Delivered by DB
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The customer placed an order for 2 units of 450ml Cow Milk but did not receive any due to product shortage. Despite informing the customer about the unavailability, the order status was marked as "done". The customer contacted customer support and explained the situation. A refund has been issued, including VIP benefits. The root cause of the issue is attributed to the Delivery Partner's failure to deliver (PDNR) and the non-delivery by the Delivery Boy (DB).
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[Issue]: membership plan selected by mistake plz cancel it
[Notes]: Called cx, cx picked up the call & information shared to cx regarding membership plan, Id escalated to cancel the plan, amount refunded to cx as per consumption, hence closed.; Membership_Cancelled_Amount_Refunded_Connected
[RootCause]: Cancel VIP_MC; Purchase by mistake
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The customer accidentally selected a membership plan and requests cancellation. The issue was resolved by escalating the ID to cancel the plan, refunding the amount consumed, and closing the case.
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[Issue]: Leakage and Damage Issue
[Notes]: Update By: Rohit Sharma Action Taken: The customer call is done. As per the customer's complaint, the Milk Packets received were leaked; hence, a refund has been issued. The rider call is not required—no penalty to the rider. Resolution: Refund - Yes, Penalty - No Survey form sent: No
[RootCause]: Packaging Issue_RnR; Milk/Dairy Products
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Our team has been notified about a leakage and damage issue with the Milk Packets received by the customer. Upon investigation, it was found that the milk packets had leaked, resulting in damage to the product. To resolve the issue, a refund has been issued to the customer, and no penalty will be imposed on the rider as the issue was not caused by their fault.
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[Issue]: why the convention fee is taking on daily basis even I have vip subscription?
[Notes]: Called cx, cx disconnected the call after opening; Called cx, cx picked up the call & information shared to cx regarding convenience fee, feedback taken and convenience fee refunded to cx, for 10 days and closed.
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The customer is experiencing an issue with the daily convenience fee being deducted from their account despite having a VIP subscription. Our team has explained the reason behind this fee and provided a refund for the past 10 days, and the issue has been resolved.
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[Issue]: 450 ml pack delivered to cx
[Notes]: Updated by:- neha mishra Action Taken:- CX Call Not Req. (CXCNR) and DB Call NOt Req. ( DBCNR ) ,hence closing the complaint Resolution:- Refund - yes , Penalty -yes; Wrong product delivered - Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_WPrD; Wrong Product Delivered By DB
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A 450 ml pack was delivered to the customer instead of the expected product, resulting in a mix-up. Our team has taken necessary steps to resolve the issue by providing a refund, penalty, and including VIP benefits. The root cause of the issue was identified as a mistake by the delivery partner and the wrong product being delivered by our team.
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[Issue]: Pollachi Coconut Water : Product not fresh
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The customer is unhappy with the Pollachi Coconut Water product they received, stating that it was not fresh. We need to investigate this issue further to determine the root cause and provide a suitable resolution to the customer.
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[Issue]: Please process the refund
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The customer has requested a refund, and we need to process it as soon as possible. Please investigate the reason for the refund and take necessary actions to complete the refund process.
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[Issue]: before VIP membership country coconut water price was INR 180 of two pc. For VIP membership users it was showing INR 96 for two pcs. Why I have charged 181 for two pcs even I have VIP membership plan? What kind of scan Country delight is doing? should I ask this to Consumer court?
[Notes]: Called cx, cx picked up the call & information shared to cx regarding membership plan, cx not agree, plan cancelled and amount refunded as per consumption, hence closed.; Membership_Cancelled_Amount_Refunded_Connected
[RootCause]: Cancel VIP_MC; Plan not beneficial
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The customer is a VIP member who was expecting a discounted price of INR 96 for two pieces of Country Delight coconut water. However, they were charged INR 181. The customer expressed dissatisfaction and felt misled. After investigating, it was determined that the customer's VIP membership plan was not providing the expected discount. As a resolution, the customer's VIP membership was cancelled, and the amount charged above the expected discount was refunded.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Cow Milk - 500 ML :- order_quantity: 3.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call connnected ( oder nhi miiila and ( ( db call not connetde shardd grupp (( (( )) Resolution:- Refund- yes / Penelty- no // pod //; Product delivered but not received - Refund (Inc. VIP benefits)
[RootCause]: Customer Side_PDNR; Theft issue
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The customer placed an order for 3 units of 500ml Cow Milk but did not receive any of the items due to product shortage. A call was attempted to the customer but was unsuccessful. The customer has been issued a refund, including VIP benefits, as the product was not delivered.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Cow Milk - 500 ML :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Auto refund amount : 68.35
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The customer has not received any of the items ordered due to a product shortage. Specifically, they were expecting 2 units of Cow Milk - 500 ML, but unfortunately, none were delivered. We have initiated an auto-refund of ₹68.35 to compensate for the inconvenience. We are working to resolve the issue and ensure timely delivery of the products.
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[Issue]: Bad and not fresh
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I understand the customer is unhappy with the quality of their order, stating it's "bad and not fresh." We need to investigate this issue immediately to ensure customer satisfaction and identify any potential problems with our supply chain or delivery process.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Cow Milk - 500 ML :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated By: prem kumar Action Taken: cx call is not connected and DB call is connected he telling ly there is no respond from both side hence as per cx remarks incited refund and added penalty to db closing the complaint Resolution: Refund - yes, Penalty - yes, CM Remarks - Not filled; Product delivered but not received - Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_PDNR; Non-Delivered by DB
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The customer placed an order for Cow Milk (500 ML) but did not receive it due to product shortage. The delivery partner was unable to deliver the item, and despite attempts to contact the customer and delivery boy, no resolution was found. As a result, a refund was issued to the customer, including VIP benefits, and a penalty was applied to the delivery boy. The complaint was closed.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Low Fat Cow Milk - 450 ML :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Auto refund amount : 28.85
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The customer has not received their order due to a product shortage. Specifically, they were missing a 450 ML bottle of Low Fat Cow Milk, which was ordered in quantity of 1 but received in quantity of 0. We have initiated an auto-refund of ₹28.85. We are investigating the root cause of this issue and will provide a resolution as soon as possible.
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[Issue]: The customer has not received any of the ordered items due to product shortage.Details of product: Issue with Item : Low Fat Cow Milk - 450 ML i. Quantity ordered: 3.0 ii. Received Quantity:2.0
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( and ( ( db call not connected shardd grupp (( (( )) Resolution:- Refund- yes / Penelty- yes // pod //; Wrong quantity delivered- Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_WQD; Wrong Quantity Delivered By DB
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The customer has not received the full order of Low Fat Cow Milk - 450 ML due to a product shortage. Specifically, they were supposed to receive 3 units but only got 2. We have identified the root causes of this issue as the delivery partner's (WQD) failure to deliver the correct quantity and the database's (DB) incorrect quantity delivery. To resolve this, we will provide a full refund to the customer, including any VIP benefits they may be entitled to, and also consider imposing a penalty.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Low Fat Cow Milk - 450 ML :- order_quantity: 3.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( Description : I received the product...it was raining heavily and the delivery guy came back again to deliver the missing product. sorry for the wrong complain and pls take the refund back..................sharrdd billing and ( ( db call not connected shardd gruop (( (( )) Resolution:- Refund- no / Penelty- no // pod //; Wrong quantity delivered -No refund
[RootCause]: Delivery Partner_WQD; Done Before Delivery
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The customer has not received their ordered items, including 3 units of Low Fat Cow Milk - 450 ML, due to a product shortage. Despite the customer initially reporting the issue, they later apologized for the mistake, stating that the delivery person had returned with the missing item during heavy rain. However, the customer support team has identified the root cause of the issue as a problem with the delivery partner (WQD) and the fact that the issue was not resolved before delivery.
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[Issue]: Sulphurless Sugar - 900gm : Damaged or Leakage
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The customer has reported that the Sulphurless Sugar - 900gm they received is either damaged or leaking. We need to investigate this issue further to determine the cause of the problem and provide a suitable solution to the customer.
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[Issue]: Customer is facing Bill Collection & Payment Related issue
[Notes]: call done info given to cx that payment has been failed and deducted amount will be auto refunded within 5-7 working days.; Online_Payment_Failed_Connected
[RootCause]: Gateway Issue_BCPR; Payment failed but not received within Bank TAT
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The customer is experiencing difficulties with bill collection and payment. Our team has informed them that the payment has failed and that the deducted amount will be automatically refunded within 5-7 working days. We have also connected them with our online payment failed support team to assist with the issue. The root cause of the problem is a gateway issue related to bill collection and payment, and the payment failed but was not received within the bank's turnaround time (TAT).
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[Issue]: Leakage and Damage Issue
[Notes]: Update By: Rohit Sharma Action Taken: Customer unresponsive. As per the customer's complaint, the Milk was received damaged; hence, a refund has been issued. A rider call is not required—no penalty to the rider. Resolution: Refund - Yes, Penalty - No Survey form sent: No
[RootCause]: Packaging Issue_RnR; Milk/Dairy Products
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The customer received a damaged milk product, resulting in leakage. As a resolution, a refund has been issued to the customer. The root cause of the issue has been identified as a packaging problem related to milk and dairy products.
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[Issue]: 5 pe 5 offer not recieved
[Notes]: call done info shared for the 4+4 offer and hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer reports not receiving a 5 for 5 offer. It appears a previous call was made where information about a 4+4 offer was shared, leading to the complaint being closed. The root cause is likely a misunderstanding regarding the offer details or a communication issue.
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[Issue]: The customer has not received any of the ordered items due to product shortage.Details of product: Issue with Item : Buffalo Milk - 450 ML i. Quantity ordered: 2.0 ii. Received Quantity:1.0 Issue with Item : Cow Milk - 450 ML i. Quantity ordered: 3.0 ii. Received Quantity:3.0
[Notes]: Auto refund amount : 53.00
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The customer has not received two items from their order due to a product shortage. Specifically, they were supposed to receive 2 units of Buffalo Milk (450 ML) but only received 1 unit, and the quantity of Cow Milk (450 ML) was correct at 3 units. We have initiated an auto-refund of ₹53.00 to the customer's account. We apologize for the inconvenience caused and are working to resolve the issue as soon as possible.
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[Issue]: The customer has not received any of the ordered items due to product shortage.Details of product: Issue with Item : Buffalo Milk - 450 ML i. Quantity ordered: 2.0 ii. Received Quantity:1.0 Issue with Item : Cow Milk - 450 ML i. Quantity ordered: 3.0 ii. Received Quantity:3.0
[Notes]: Auto refund amount : 53.00
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The customer has reported a shortage of products in their order. Specifically, they were supposed to receive 2 units of Buffalo Milk - 450 ML but only received 1 unit. The customer is eligible for an auto-refund of Rs. 53.00.
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[Issue]: Non delivered: ND reason: Route Late, Sub reason: Hold - Route Late, DB remarks: late route due to heavy raining
[Notes]: Not delivered but customer had a concern
[Cust]: 1. Non Delivery
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The customer's order was not delivered due to a route late issue caused by heavy rain. This resulted in a delay, leading to the non-delivery of their order.
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[Issue]: auto renew off
[Notes]: called cx , cx not picked up the call.; Auto_Renewal_Disabled_Not_Responded
[RootCause]: Auto-Renewal Related_MC; Request for Auto renewal off
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The customer requested to disable auto-renewal on their Country Delight subscription. We attempted to contact them by phone, but they did not answer.
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[Issue]: High Protein Cow Milk (Natural)- 30g Protein : Bad Taste or Smell or Rotten Creamy Cow Milk : Improper Smell
[Notes]: call done by suma on 11 AUG,,,,,,,,cx has received the ccm an the milk was cuddled apologized to customer an given technical justification and given assurance that will not repeat in future hence initiating the refund for 2 Creamy Cow Milk - 450ml, 1 Natural Cow Milk-High Protein (30 g); Refund_New (REACHABLE)
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The customer has reported a bad taste or smell in the High Protein Cow Milk (Natural) and an improper smell in the Creamy Cow Milk. The issue has been addressed through a call with the customer, and a refund has been initiated for the affected products.
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[Issue]: High Protein Cow Milk (Natural)- 30g Protein : Bad Taste or Smell or Rotten Creamy Cow Milk : Improper Smell
[Notes]: call done by suma on 11 AUG,,,,,,,,cx has received the ccm an the milk was cuddled apologized to customer an given technical justification and given assurance that will not repeat in future hence initiating the refund for 2 Creamy Cow Milk - 450ml, 1 Natural Cow Milk-High Protein (30 g); Refund_New (REACHABLE)
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The customer has reported a bad taste, smell, or rotten issue with the High Protein Cow Milk (Natural) and Creamy Cow Milk products. The customer support team has apologized for the inconvenience and provided a technical justification for the issue. As a result, the customer will receive a refund for two Creamy Cow Milk products and one Natural Cow Milk-High Protein product.
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[Issue]: Tomorrow, Am I going to get 2 milk packets for free or not ? Because iam getting a notification that your order is on hold due to low balance inspite of free delivery for tomorrow's order
[Notes]: called to cx not connected
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer is concerned about receiving two free milk packets with their order tomorrow, despite receiving a notification that their order is on hold due to a low balance. They had availed of the 4+4 offer, but the communication regarding the clearance of the order has not been done, resulting in the order being put on hold.
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[Issue]: Coconut Water : Bad Taste or Smell or Rotten
[Notes]: call done by Suma on 11 of August called and TWICE customer did not respond to the call hence closing the complaint; No Refund_New (NOT REACHABLE)
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The customer has reported that the coconut water received had a bad taste, smell, or was rotten. Despite our attempts to contact the customer, they did not respond to our calls, and the complaint has been closed without a refund.
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[Issue]: Coconut Water : Bad Taste or Smell or Rotten
[Notes]: call done by Suma on 11 of August called and TWICE customer did not respond to the call hence closing the complaint; No Refund_New (NOT REACHABLE)
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The customer has reported a bad taste, smell, or rotten issue with their coconut water product. Despite multiple attempts by our customer support team, including a call on August 11, the customer did not respond to resolve the issue. Unfortunately, due to non-reachability, we cannot provide a refund for this complaint.
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[Issue]: Referral cashback not received
[Cust]: 1. Referral cashback not received
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The customer has not received the referral cashback and is seeking assistance to resolve the issue.
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[Issue]: Cow Milk : Improper Taste
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The customer reports that the cow milk they received has an improper taste. We need to investigate the potential causes, such as spoilage, contamination, or issues with the milk source.
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[Issue]: Please process the cashback amount of rs 50 as per offer on the recharge on 300.
[Notes]: as per the request cashback amount of rs 50 added in cx wallet, hence closing the complaint.; Cashback_Credited_Connected
[RootCause]: Technical Issue_CBDR; Cashback coupon not applied
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The customer requested cashback of Rs 50, as promised in a recharge offer for Rs 300. We have processed the cashback and credited it to their Country Delight wallet. The ticket is now closed.
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[Issue]: The Membership was Auto renewed dispite it was kept off. Please cancel the plan.
[Notes]: Called cx, cx not picked up the call & as per cx concern membership plan cancelled, hence closed.; Membership_Cancelled_Amount_Refunded_Not_Responded
[RootCause]: Cancel VIP_MC; Purchase by mistake
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The customer's membership was automatically renewed despite them stating it was turned off. They requested cancellation and a refund. We attempted to call the customer but they didn't answer. Based on the customer's initial concern, we cancelled the membership plan. We are awaiting a response regarding the refund.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Buffalo Milk - 450 ML :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Auto refund amount : 40.50
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The customer has not received any of the items ordered due to a product shortage. Specifically, they were expecting 1 unit of Buffalo Milk (450 ML) but did not receive it. We have noted this issue and are processing an auto-refund of ₹40.50. We apologize for the inconvenience caused and are working to resolve this issue as soon as possible.
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[Issue]: Coconut Water : Damaged or Leakage
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The customer reports that their coconut water arrived damaged or leaking.
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[Issue]: Coconut Water : Bad Taste or Smell or Rotten
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The customer is experiencing an issue with the taste, smell, or appearance of the coconut water they received. They have reported that it has a bad taste, smell, or appears rotten. We need to investigate the root cause of this issue, which may be related to the product quality, storage, or handling during delivery.
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[Issue]: Non delivered: ND reason: Route Late, Sub reason: Hold - Route Late, DB remarks: d
[Notes]: Not delivered but customer had a concern
[Cust]: 1. Non Delivery
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The customer's order was not delivered due to a route late issue, which caused a hold on the delivery. This resulted in the customer not receiving their order. The customer has expressed concern about the non-delivery of their order.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Buffalo Milk - 450 ML :- order_quantity: 2.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( and ( ( db call not connected shardd grupp (( (( )) Resolution:- Refund- yes / Penelty- yes wrng place // pod //; Wrong place delivery- Refund (Inc. VIP benefits)
[RootCause]: Delivery Partner_WPD; POD isn't matching with the Customer's picture
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The customer has not received their order due to a product shortage, specifically the Buffalo Milk - 450 ML product, where they ordered 2 units but received 0. The customer support team attempted to contact the customer via Cx call but was unable to connect. The root cause of the issue is attributed to the delivery partner, where the POD (Proof of Delivery) does not match with the customer's picture, indicating a wrong place delivery. As a result, the customer is eligible for a refund, including VIP benefits, and a penalty for the wrong delivery.
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[Issue]: Okra (Bhindi) - 225 gm : Product not fresh
[Notes]: Auto refund amount : 133.00
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The customer received a 225gm pack of okra (bhindi) that was not fresh, resulting in an auto-refund of ₹133.00.
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[Issue]: when I order a product it shows 1+1 but I got only 1 product
[Notes]: called cx, cx picked up the call & information shared to cx regarding B1G1 offer, cx not agree pickup request raised and closed.; Membership_Benefit_Consumed_Related_Information_Connected
[RootCause]: Product Offer/Discount_MC; B1G1 offer already applied( Communication Gap)
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When placing an order, I was expecting to receive two products as part of the 1+1 offer, but instead, I only received one product. This issue may be caused by a communication gap between our system and the customer, leading to the B1G1 offer not being applied correctly.
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[Issue]: when I order a product it shows 1+1 but I got only 1 product
[Notes]: called cx, cx picked up the call & information shared to cx regarding B1G1 offer, cx not agree pickup request raised and closed.; Membership_Benefit_Consumed_Related_Information_Connected
[RootCause]: Product Offer/Discount_MC; B1G1 offer already applied( Communication Gap)
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The customer received an order with a '1+1' offer but only received one product. This discrepancy occurred due to a communication gap regarding the B1G1 offer, which was already applied to the order. The customer support team has been informed and a request has been raised to resolve the issue.
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[Issue]: I recharged for 399 what is it for its unclear i assumed that i recharged for my upcoming orders but what exactly is this for
[Notes]: Called cx, cx picked up the call & information shared to cx regarding cancellation and cx agree to continue with plan, hold related information shared, hence closed.; Membership_Benefit_Consumed_Related_Information_Connected
[RootCause]: VIP Related Query_MC; VIP benefits related
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The customer has recharged for ₹399, but they are unclear about what it is for. They assumed it was for their upcoming orders, but they are unsure about the exact usage of this recharge amount. We need to clarify the benefits associated with this recharge and ensure the customer understands how it will be utilized.
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[Issue]: Coconut Water : Damaged or Leakage
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The customer has reported a damaged or leakage issue with their Coconut Water delivery. We need to investigate the root cause of this issue, which may be due to improper handling during transportation or storage. I will reach out to the delivery boy and center manager to gather more information and resolve this issue as soon as possible.
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[Issue]: Buffalo Milk : Bad Taste or Smell or Rotten
[Notes]: Auto refund amount : 117.35
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The customer has reported a bad taste, smell, or rotten issue with the buffalo milk received, resulting in an auto-refund of ₹117.35.
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[Issue]: why chargeable 2 coconut 2 pe 2 free
[Notes]: call done no response; call done no response from the cx end and next 2 orders for ccw are free for ccw and hence closing the complaint
[RootCause]: Product Offer/Discount Issue_FMO; 4+4 Offer availed ( Comm. not cleared)
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The customer is inquiring about the charge for 2 coconuts and 2 peas, but the next 2 orders for coconut water are free. This is due to the 4+4 offer that the customer availed, but the communication regarding the offer was not cleared. As per the product discount policy, the customer will be charged for the current order, but the next two orders will be complimentary.
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[Issue]: Leakage and Damage Issue
[Notes]: Update By: Rohit Sharma Action Taken: The customer call is done. As per the customer's complaint, the Milk Packets received were leaked; hence, a refund has been issued. The rider call is not required—no penalty to the rider. concern shared in the group Resolution: Refund - Yes, Penalty - No Survey form sent: No
[RootCause]: Packaging Issue_RnR; Milk/Dairy Products
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The customer experienced a leakage and damage issue with their Milk Packets, which were received in a compromised state. To resolve this issue, a refund has been issued to the customer, and no penalty was imposed on the delivery rider. The root cause of this issue is attributed to a packaging problem, specifically a Return to Racker (RnR) issue, and the quality of the milk/dairy products.
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[Issue]: Leakage and Damage Issue
[Notes]: Update By: Rohit Sharma Action Taken: Customer unresponsive. As per the customer's complaint, the Milk was received damaged; hence, a refund has been issued. A rider call is not required—no penalty to the rider. Resolution: Refund - Yes, Penalty - No Survey form sent: No
[RootCause]: Packaging Issue_RnR; Milk/Dairy Products
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The customer reported a leakage and damage issue with their milk delivery. A refund was issued as the milk arrived in an unacceptable condition. Since the customer did not respond to further communication, a rider call was deemed unnecessary, and no penalty was applied to the delivery rider.
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[Issue]: Capsicum - 300 gm : Bad Taste or Smell or Rotten
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The customer has received a 300 gm pack of Capsicum that has a bad taste, smell, or is rotten. We will investigate the issue and take necessary actions to resolve the problem and ensure the customer receives a fresh and high-quality product.
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[Issue]: Coconut Water : Less Water or Small Size
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The customer has received a coconut water product with less water or a smaller size than expected, which is causing dissatisfaction.
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[Issue]: why this order charged 110 instead of 87?
[Notes]: Call done as per conversation information shared to cx that membership plan has been expired so cx charged on selling price without discount cx agreed hence closing the complaint
[RootCause]: Technical Issue_CO; Auto-cart cashback not credited
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The customer's order was charged 110 instead of the expected 87 due to an expired membership plan. As a result, the customer was charged the selling price without any discount. This issue was caused by a technical problem (Technical Issue_CO) and the auto-cart cashback not being credited.
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[Issue]: Oat Beverage : Bad Taste or Smell or Rotten
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The customer has reported that the Oat Beverage they received has a bad taste, smell, or is rotten. This is unacceptable and we apologize for the inconvenience. We will investigate the matter further to determine the root cause of the issue and take necessary steps to ensure that our products meet the expected quality standards.
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[Issue]: Cut Pumpkin Green - 450 gm : Product not fresh
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The customer has received a 450gm Cut Pumpkin Green product that is not fresh. This is unacceptable and we apologize for the inconvenience. We will investigate the root cause of this issue and take necessary steps to ensure that our products meet the expected quality standards.
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[Issue]: Buffalo Milk : Bad Taste or Smell or Rotten
[Notes]: Call done by Arjun on 10th august call done twice but cx is not responding to the call ,hence closing the complaint; No Refund_New (NOT REACHABLE)
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The customer has reported that the buffalo milk received had a bad taste, smell, or was rotten. Despite multiple attempts to contact the customer, they were unreachable, and the complaint has been closed without a refund.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Buffalo Milk - 450 ML :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Auto refund amount : 41.00
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We sincerely apologize that the customer did not receive their Buffalo Milk order due to product shortage. We have automatically refunded the customer ₹41.00 for the missing item. We are working to ensure this doesn't happen again.
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[Issue]: Coconut Water : Bad Taste or Smell or Rotten
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We understand you're experiencing an issue with the taste, smell, or quality of your coconut water. This could be due to a few things, such as improper storage or the coconut being past its prime. To help us investigate further, please provide us with more details about the issue, such as when you purchased the coconut water and how it was stored.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Tomato (Hybrid) - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Tomato Desi - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Cucumber Hybrid (Kheera) - 300 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Lemon (Nimboo) - 125 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( and ( ( db call connected propr delivry kiya hia (( (( )) Resolution:- Refund- no / Penelty- no // pod //; Product delivered but not received -No refund
[RootCause]: Customer Side_PDNR; Theft issue
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The customer has not received their entire order due to a product shortage. The missing items include Tomato (Hybrid), Tomato Desi, Cucumber Hybrid, and Lemon. Our team has attempted to contact the customer but was unsuccessful. We have connected with the delivery boy and confirmed that the products were delivered, but the customer claims they did not receive them. The root cause of this issue is attributed to customer-side theft or pilferage during delivery.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Tomato (Hybrid) - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Tomato Desi - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Cucumber Hybrid (Kheera) - 300 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Lemon (Nimboo) - 125 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( and ( ( db call connected propr delivry kiya hia (( (( )) Resolution:- Refund- no / Penelty- no // pod //; Product delivered but not received -No refund
[RootCause]: Customer Side_PDNR; Theft issue
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The customer has not received their order due to a product shortage, specifically missing items such as Tomato (Hybrid), Tomato Desi, Cucumber Hybrid (Kheera), and Lemon (Nimboo). Despite our efforts to connect via Cx Call, we were unable to reach the customer. We have identified the root cause as a combination of customer-side issues (PDNR) and theft. As a result, we will not be issuing a refund or charging a penalty, as the products were delivered but not received by the customer.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Tomato (Hybrid) - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Tomato Desi - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Cucumber Hybrid (Kheera) - 300 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Lemon (Nimboo) - 125 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( and ( ( db call connected propr delivry kiya hia (( (( )) Resolution:- Refund- no / Penelty- no // pod //; Product delivered but not received -No refund
[RootCause]: Customer Side_PDNR; Theft issue
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The customer has not received their order due to a product shortage. Specifically, they were missing four items: Tomato (Hybrid), Tomato Desi, Cucumber Hybrid (Kheera), and Lemon (Nimboo). Despite our efforts to connect with the customer via Cx call, we were unable to reach them. Our investigation revealed that the issue was likely due to a combination of customer-side issues (PDNR) and theft. As a result, we have decided not to offer a refund or penalty, but instead, we will provide a POD (Proof of Delivery) to confirm that the products were delivered.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Tomato (Hybrid) - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Tomato Desi - 225 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Cucumber Hybrid (Kheera) - 300 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported Lemon (Nimboo) - 125 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Updated by:- Ashwani Kumar Action Taken:-Cx Call not connnected ( and ( ( db call connected propr delivry kiya hia (( (( )) Resolution:- Refund- no / Penelty- no // pod //; Product delivered but not received -No refund
[RootCause]: Customer Side_PDNR; Theft issue
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The customer has not received their order due to a product shortage. Specifically, they were missing four items: Tomato (Hybrid), Tomato Desi, Cucumber Hybrid (Kheera), and Lemon (Nimboo). Despite our efforts to connect with the customer via Cx call, we were unable to reach them. Our investigation revealed that the issue was likely due to a combination of customer-side issues (PDNR) and theft. As a result, we have decided not to offer a refund or penalty, but instead, we will provide a POD (Proof of Delivery) to confirm that the products were delivered.
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[Issue]: The customer has not received any of the items ordered due to product shortage.Details of Products Potato - 450 gm :- order_quantity: 1.0 received_quantity: 0.0 remarks :Item missing reported
[Notes]: Auto refund amount : 6.47
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The customer's order for 1 unit of 450gm potatoes has not been fulfilled due to a product shortage, resulting in a missing item. An auto-refund of ₹6.47 has been initiated.
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[Issue]: Cow Milk : Improper Texture
[Notes]: Auto refund amount : 90.00
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The customer has reported an issue with the texture of the cow milk received, which is not up to their expected standards. A refund of ₹90 has been initiated.
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