Upload train.csv

train.csv

@@ -1,264 +1,261 @@
 text,label
-"I need info on activating my card?",0
-"I would like to be assisted with the activation of my card.",0
-"Show me how to activate my card",0
-"Can I get some help activating my new card?",0
-"You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.",0
-"What does my daughter need to open an account?",1
-"Is my child too young to sign up?",1
-"Can I start an account for my kids?",1
-"Can I get an account for my daughter?",1
-"DO I have to be 18 to open an account?",1
-"Can I use google play as my primary app to Top up?",2
-"Can I top-up via Apple Pay?",2
-"Is it possible for me to top up with Google Pay?",2
-"Google Pay isn't working. What is wrong?",2
-"Am I able to Top Up with Apply Pay?",2
-"What ATMs use this card?",3
+"Hi, would you please activate my card?",0
+"I tried activating my plug-in and it didn't piece of work",0
+"Can someone assist me with activating my card?",0
+"What steps do I have to go through in order to activate my new card?",0
+"Would you be so kind as to activate my card? Thanks",0
+"Whats the minimum age to have an account",1
+"Can my children open an account?",1
+"Do you have any age limit?",1
+"Would I be able to get an account for my child?",1
+"What are the requirements to open an account for a minor?",1
+"can I top up an apple pay?",2
+"How do I get Top Up to work in Apple Pay?",2
+"I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?",2
+"how do I get top up to work for my card",2
+"I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?",2
+"Which ATMs accept this bill of fare ?",3
+"Where are the ATMs that I can use Mastercard?",3
+"What ATMs can I use my card?",3
+"how do I know where I can get money withdrawn?",3
 "Where can I find an ATM?",3
-"Am I limited to what ATM I can use my card?",3
-"Are there specific ATM's I can use with this card?",3
-"Can I withdraw from any ATM?",3
-"I heard you have an auto-top up option, where do I find that?",4
-"What's the limit for auto top-up?",4
-"Is auto top up a provided service?",4
-"Is there a daily auto top-up limit?",4
-"Can I add money automatically to my account while traveling?",4
-"The balance has not been updated.",5
-"I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.",5
-"How soon will my balance be updated to reflect my transfer?",5
-"I had transferred some money but the balance hasn't changed.",5
-"How long do I have to wait for my bank transfer to appear in my account?",5
-"What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?",6
-"I put cash in my account, but I don't see it.",6
-"I made a deposit but it is not showing up in my balance.",6
-"After my checque or cash deposit, my balance didn't update.",6
-"When will I receive the cash payment from the check I deposited?",6
-"Why would a transfer to a beneficiary not go through?",7
+"How do i set up auto top-up?",4
+"Can I add money to my card automatically during a trip?",4
+"If I am running low on credit can I auto top up?",4
+"How do I get refills to my card when I'm traveling?",4
+"If I don't have much money in the account can I auto top-up?",4
+"Why isn't the transferred money there?",5
+"I transferred money to my account but it is not showing.",5
+"How long do transfers take to show up in my account?",5
+"Why am I still waiting for a transfer?",5
+"A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?",5
+"My account balance has not updated since I deposited a cheque recently.",6
+"Why hasn't my account updated?",6
+"My cash deposit hasn't posted to my account.",6
+"Why isn't my deposit showing up?",6
+"I deposited a cheque with some money, but the balance hasn't changed.",6
+"Why was my transfer stopped ?",7
+"Why can't I transfer money to a beneficiery?",7
+"Why did my transfer to a beneficiary fail?",7
+"Will a beneficiary not accept a transfer?",7
 "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.",7
-"Why am I not allowed to transfer money to my cryptocurrency exchange?",7
-"My beneficiary is unable to transact",7
-"Why would a transfer to an account not be allowed?",7
-"I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?",8
+"I need to change a transfer.",8
+"I need to cancel a transaction.",8
+"I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?",8
+"Can I cancel a transaction?",8
 "My transaction is on the wrong account.",8
-"I want to cancel a transaction from this morning.",8
-"Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app",8
-"I would like to cancel my previous transaction",8
-"My bank card has expired, how can I get a new physical card?",9
-"Will you send me a new card in China?",9
-"How do I get a new card sent to China?",9
+"I need a new card to replace an expired one. Will it cost anything, and how soon?",9
+"How do I know when my card will expire?",9
+"My card is about to expire, what do I do?",9
 "How do I replace my card before it expires next month?",9
-"I have a card that expires in the coming month, do I have to specifically ask for the updated card?",9
+"want a new card what are the fees",9
+"Where can I pay with my card?",10
+"WHAT IS THE ATMOSPHERE OF IT",10
 "Will my card work at all merchant locations?",10
-"Can I use my card while on vacation overseas?",10
-"What retailers accept my card?",10
-"Will this card work all over the world?",10
-"In what places can I use my card?",10
-"Where is the tracking number for the card?",11
-"Is there a tracking number for the card?",11
-"How can I periodically check the delivery of the card you sent?",11
-"What do I do if I still have not received my new card?",11
-"How long does it take to recieve my new card?",11
-"How long until the card arrives?",12
-"When will my card be delivered?",12
-"How long does it take for a card to arrive?",12
-"How long is the delivery to the US?",12
-"When can I expect to receive my card?",12
-"How do I link the new card?",13
-"Help me figure out how to link the new card.",13
-"How do I reactivate a card I thought I lost?",13
-"If I have a credit card with you how I get set up to link to it?",13
+"Can I use my card no matter where I go?",10
+"You can use it anywhere that accepts Mastercard.",10
+"I'm still waiting for my card that was issued a week ago. What should I do?",11
+"WHAT IS THE SOLUTION OF THIS PROBLEM",11
+"I haven't gotten my new card.",11
+"How long will it be to get this new card?",11
+"What's the tracking on the card you sent?",11
+"What is your shipping policies for cards?",12
+"Can I pay more to get it deliver quicker?",12
+"How long will I have to wait for my new card?",12
+"I'd like to have it delivered on Saturday.  Is that possible?",12
+"What is the wait time for delivery to the US?",12
+"In the app, how can I make it show the new card that arrived?",13
+"Can I link my card I previously received?",13
+"I found the card that I thought I lost, and I would like to reactivate it.",13
 "I found my card, am I able to put it back into the app?",13
-"What's wrong with my card? The clerk at the grocery store said it was declined.",14
-"HOW LONG THE CARD VALIDITY",14
-"I think my card is broke it's not working anymore",14
-"I cannot seem to use my card.",14
-"My card isn't working at all. What happened?",14
-"Why was I charged a fee for using my card",15
+"Will I need a new card or can I put my old card back into the app?",13
+"My physical card is not working",14
+"What should I do if my card doesn't work?",14
+"Why is my card not working anymore?",14
+"When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?",14
+"My card will not work",14
+"Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.",15
 "What are the fees imposed when I make a transaction?",15
-"Why am I charged a fee when using my debit or credit card?",15
-"What are the reasons to be charged a fee on card payments?",15
-"A fee that shouldn't be there is there after using my card!",15
-"I don't recognize a purchase that was made with my card.",16
-"why do I have an unknown payment?",16
-"I'm using the app and I noticed a payment that I didn't make.",16
-"A payment that I didn't make appears in my app.",16
-"A payment in my account was made by someone I don't know",16
+"I noticed that i got charged extra for using the card.",15
+"An extra fee has been added to my card payment is this correct?",15
+"Why was I charged a fee for using my card",15
+"There is a payment in the app I did not make",16
+"There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.",16
+"How do I find out how or where this transaction on my account came from?",16
+"There is a payment I don't recognize",16
+"I see a payment on my statement for  a place I didn't make a purchase at.",16
+"In regards to my card payment, the exchange rate is incorrect.",17
+"The exchange rate for my payment last Saturday must be wrong because I was charged extra.",17
+"I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.",17
+"The exchange rate for my card payment doesn't seem right.",17
 "I believe you charged me too much to exchange my money",17
-"I wasn't charged the correct exchange rate for an item I purchased.",17
-"I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.",17
-"My exchange rate was wrong for an Item I bought!",17
-"I think there has been a mistake on my exchange rate for this purchase.",17
-"My card is stuck inside the ATM, what am I supposed to do?",18
-"How can I get my card out of the stupid ATM that ate it?",18
-"I need a new card because the ATM took mine.",18
-"What do I do?  The ATM took my card!",18
-"What are the steps I should take to recover my swallowed card?",18
-"I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?",19
-"Why am I being charged for withdrawing cash but haven't in the past?",19
-"I made a transaction at an atm and was charged extra for it.",19
-"Are there charges for cash withdrawals?",19
-"Why did they take more money out then I withdrawed?",19
-"My app says I withdraw funds from my account through an ATM.",20
-"I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.",20
-"Why would the app show a withdrawal that I did not make?",20
-"Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!",20
-"Can you tell me what this cash withdrawal is?",20
-"Can I change my card PIN?",21
-"Where do I need to go to change my PIN?",21
-"Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.",21
-"I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?",21
-"Do I need to go to an office to change my pin?",21
-"I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?",22
-"How do I order a replacement for stolen card?",22
-"think someone is using my card with permission",22
-"I might be paranoid, but someone may be using my card.",22
-"I think someone has hacked my card!",22
-"Why wasn't my contactless accepted at the metro?",23
-"I'm confused ass to why my contactless is not working.",23
-"The contactless payments are not working.",23
-"Are my contactless settings correct? I tried to use it today but it wasn't working.",23
-"My contactless is non-functional.",23
-"Can I get a card in the US?",24
-"Are your cards supported in the EU?",24
-"Are your cards available in the EU?",24
-"Do you have to be in the UK to get a card?",24
-"I would like to get your card in EU. Is that possible?",24
-"Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.",25
-"Why do you keep declining my payment?I tried several times with this card and it is just not working.",25
-"My card payment didn't go through.",25
-"I tried to used my card in a shop and the transaction was declined.",25
-"my card was refused, why?",25
-"Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?",26
-"I tried to withdraw cash and got declined, why is that?",26
-"My ATM withdrawal was declined.",26
-"I cannot withdraw money from the ATM",26
-"why wouldnt the atm give me money",26
-"My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?",27
-"I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.",27
-"I got a declining message during a transfer? please tell me why",27
-"I can't seem to figure out why my transfers are getting declined.",27
-"I had everything lined up to make a transfer, and then it rejected it.",27
-"I didn't set up the direct debit I have",28
-"I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?",28
-"My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.",28
-"Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.",28
-"what is the word?",28
-"What are the guidelines for the disposable cards?",29
-"Are there any limits if I use these virtual cards?",29
-"i tried using a virtual card for a hotel but it didn't work, why not",29
-"What is the maximum number of transactions I can do with a disposable card?",29
-"What is the limits on the number of disposable cards I can have?",29
-"How would I change my details?",30
-"How can I change my name in my profile?",30
-"I need to update my phone number.",30
-"How do I modify my account details?",30
-"I need to update my address.",30
-"If I exchange currencies on a frequent basis can I receive a discount?",31
-"Are there any extras for exchanging currency?",31
-"Currency exchanges have any extra fees?",31
-"How much will I be charged for exchanging foreign currency",31
-"What do you charge for an exchange fee?",31
-"What is the exchange rate for EUR?",32
-"How much are the rates of exchange?",32
-"What factors effect the exchange rate?",32
-"i need to know about exchange rates",32
-"Does this app have the same exchange rate as third parties?",32
-"I'm having difficulties changing AUD for GBP. How do I do this?",33
-"Does this app exchange currencies?",33
-"Is it possible to change from AUD to GBP?",33
-"How can I exchange AUD for GBP?",33
-"What if I need to use GBP instead of USD?",33
-"Why was I charged an extra pound?",34
-"Why is there an extra pound charge that is pending?",34
-"There's an extra fee on my statement, why is that?",34
-"I see a charge of 1L I do not recognize on my statement",34
-"I have no idea why there is a dollar that has been charged to my account.",34
-"So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?",35
-"How can I find out why my transfer didn't go through?",35
-"Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?",35
-"The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why",35
-"Why does my transfer keep failing? I've tried 5 times and they all failed.",35
-"Tell me the currencies that you support.",36
-"What are the currency types that I can keep money in.",36
-"Are you okay with exchanges to EUR?",36
-"Do you provide currency exchange to Euros?",36
-"Can you tell me the names of the fiat currencies that I can use at your institution?",36
-"Do I need a disposable card?",37
-"Where do I order a disposable virtual card?",37
-"Please explain how disposable virtual card work.",37
-"Tell me more about getting a virtual disposable card.",37
-"How do I get a disposable virtual card as well?",37
-"Show me where I can see the PIN?",38
-"can i go into my app to find my pin",38
-"Tell me about the card PIN?",38
-"Is the PIN sent in another message?",38
-"I have a question regarding the PIN of the card?",38
-"Can I order another card?",39
-"What should I do if I want to get another card for someone in my family?",39
-"Am I gonna be charged for sending out more cards?",39
-"I need more physical cards than I have right now!",39
-"Do you charge extra for duplicate cards?",39
-"Where's my virtual card",40
-"Where can I sign up for a virtual card?",40
-"i need a virtual card",40
-"I'd like more info on getting a virtual card.",40
-"my virtual card has not came yet!",40
-"I think my card is lost.  What do I do?",41
-"My card has been stolen what do I do?",41
-"My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?",41
+"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?",18
+"Your machine took my card. How do I get it back?",18
+"A Bank ATM did not give my card back. What do I do now?",18
+"What should I do with my stuck ATM?",18
+"My card is stuck in an ATM machine, how do I get it back quickly?",18
+"I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?",19
+"Why did I get charged a fee, I thought it was free?",19
+"Why do I see extra charges for withdrawing my money?",19
+"I was charged a fee when withdrawing cash, can you explain why?",19
+"I withdrew cash and was charged. Why?",19
+"My app is showing a cash balance that I did not receive.",20
+"There is a withdrawal on my account that I don't remember initiating.",20
+"What is this cash withdrawal on my statement?",20
+"I think someone stole money from my card",20
+"There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.",20
+"Changing my PIN",21
+"Are their certain cash machines where I can change my pin?",21
+"I think my pin has been compromised, what do I do?",21
+"What is the process to change my PIN?",21
+"Which ATM's am i able to change my PIN?",21
+"There are transactions that I don't recognize. What do I do if I think someone is using my card?",22
+"There are transactions that I did not make on my account, I think someone has my information.",22
+"How do I stop fraud to my account?",22
+"i dont recognise some of these transactions, i think someone has my card details",22
+"There is unusual activity on my account and I believe someone took my card.",22
+"Would reinstalling the app solve the problem?",23
+"how many days processing new card?",23
+"My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?",23
+"The terminal I paid at wouldn't take my card. Is something wrong?",23
+"What do I have to do to get the contactless to work?",23
+"where do you have locations at",24
+"I live in America, but I would like a card.",24
+"Where are you cards supported?",24
+"Is it possible to get one of your cards in the European Union?",24
+"Which countries do you currently support?",24
+"My card didn't go through.  It doesn't make sense.  You told me that everything was ok.",25
+"I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.",25
+"My card payment is being declined and I've tried several times.",25
+"My payment for my card is not working",25
+"my card payment has been declined, do you know why?",25
+"Why couldn't I make a withdrawal from the ATM?",26
+"Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.",26
+"The ATM would not give me cash,why?",26
+"how come i was declined",26
+"What was the cause for my card to be declined?",26
+"Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?",27
+"Why am I getting declines when trying to make a purchase online?",27
+"Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.",27
+"My recent transfer didn't go through - why not?",27
+"I got declined when attempting a transfer",27
+"I see a direct debit payment on my statement that wasn't me",28
+"My app shows a direct debit that isn't mine.",28
+"There is a direct debit patentp that I haven't authorized.",28
+"Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.",28
+"How can I get my money back for a payment i didnt make",28
+"What are the restrictions on the virtual cards?",29
+"Can you please inform me of the restrictions for the disposable cards.",29
+"What limits are there on the virtual cards?",29
+"What are my limits on disposable cards?",29
+"I need a number of disposable cards everyday.",29
+"my identity hasn't been verified and i can't edit my details, what's next",30
+"My address is incorrect on my file.",30
+"How can I change to my married name?",30
+"How do I change my address ?",30
+"Can I change my name?  I am not married.",30
+"What is the fee for a foreign currency exchange?",31
+"would I need to pay extra for exchanging currencies?",31
+"What is the rate for exchange fees?",31
+"Please provide currency exchange rates",31
+"where do i find out about exchange fees",31
+"How do you do exchanges?",32
+"Do you know the rate of exchange?",32
+"How is the exchange rate calculated?",32
+"What do you think of the exchange rate?",32
+"How do you do exchanges?",32
+"Is it possible to exchange currencies?",33
+"Is there a way to make my money usable in another country?",33
+"How to I switch my money for the money used in another country?",33
+"Can I use this app to exchange between dollars and pounds?",33
+"Can I exchange currency for different types?",33
+"There has been a charge pending on my account statement that I can't figue out it's for a dollar.",34
+"Why does my transaction have an added fee?",34
+"I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.",34
+"I see a $1 charge in a transaction.",34
+"How come there is an extra fee on my statement?",34
+"Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?",35
+"Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.",35
+"My card couldn't complete a transfer, why?",35
+"How is this transfer supposed to work? It's not working for me.",35
+"I couldnt transfer money from my account.",35
+"Can I change or hold different currency?",36
+"What kind of money can I hold?",36
+"How can I hold and exchange fiat currencies?",36
+"What types of fiduciary currencies are supported for tenure and exchange?",36
+"What currencies can my account be in?",36
+"What do the disposable cards do?",37
+"How do I use disposable cards?",37
+"The disposable cards - what are they for?",37
+"What can you use the disposable cards for?",37
+"How would I use a disposable card?",37
+"Where do I find my PIN for my new card?",38
+"I've been waiting ages and my PIN hasn't gotten here.",38
+"Do you deliver the PIN separately?",38
+"I have not received my pin yet",38
+"I can't find the card PIN.",38
+"Can I have a spare card for this account please?",39
+"How many cards am I allowed?",39
+"Is there a fee for sending out more cards?",39
+"My daughter need a card from this account. Is that possible?",39
+"Is it possible to give a second card from my account to my daughter?",39
+"How do I go about getting hold of a virtual card?",40
+"I'd like like to know where I can order a virtual card?",40
+"I want to get my hands on one of those virtual cards!",40
+"how to i go about getting my virtual card",40
+"Where is my virtual card located?",40
+"What should I do?  My card has been stolen!",41
+"Could you please freeze my card immediately?",41
+"Help Me!  I lost my card.  What should I do?",41
+"I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?",41
 "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.",41
-"Someone took my card without my permission.",41
-"phone is at a hotel, can i still use app",42
-"What should I do if my smart phone is lost or stolen?",42
-"I can not find my phone or it has been stolen.",42
-"I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?",42
-"I cannot find my phone, what should I do?",42
-"Can I get a card in person?",43
-"How do i receive a physical card?",43
+"Can you tell me what i steps i should take since my card was stolen?",42
+"Can I still access the app even though my phone was stolen?",42
+"I need help- I got mugged yesterday and they took everything so I can't use the app.",42
+"Can someone else use my account if they have my phone?  I lost mine.",42
+"What do I do if my phone is stolen?",42
+"how do i get a new card",43
+"What is the price for a physical card?",43
+"Where are the cards delivered to",43
+"How can I order my card?",43
 "What do I need to do in order to get a new card?",43
-"How can receive a physical card",43
-"Is a physical card also available",43
-"How do I change my passcode?",44
-"My password doesn't work.",44
-"I don't know the code for the app.",44
-"How do I get the passcode reset?",44
-"My passcode is not being accepted",44
-"Is there a problem that makes my payments show pending?",45
-"How long will my payment be pending?",45
-"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.",45
-"Card payment still pending.",45
-"What does a 'pending payment' mean?",45
-"How long will it take for my cash withdrawal to stop pending",46
-"In my account I noticed my ATM withdrawal is still pending",46
-"Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?",46
-"I am not seeing recent cash withdrawal on my account.",46
-"My last ATM request did not go through due to a declined card. Please cancel the request on my account.",46
-"What is taking so long with my top up?",47
-"I topped up last night but don't have any funds, why not?",47
-"When will my top up go through?",47
-"How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?",47
-"My top up did not go through yet.",47
+"What should I do if my passcode won't work?",44
+"I forgot the code I need to get into the app.",44
+"What are the steps to reset my passcode?",44
+"I can't access my account.",44
+"I do not understand why my pass-code is not working.",44
+"My payment is in the app but hasn't gone through yet",45
+"I did a card payment but its status is still coming as pending. Please check and inform when it would complete.",45
+"Why didn't my payment process",45
+"How is my card payment still pending?",45
+"What is the meaning of a pending payment?",45
+"Why has my deposit in the ATM not cleared yet?",46
+"What does it mean if my cash withdrawal does not show up properly?",46
+"I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.",46
+"Explain pending transactions.",46
+"I have a withdrawal waiting to go through.",46
+"Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.",47
+"What is wrong with my top-up?",47
+"I believe my top up is still pending",47
+"I tried to top up, but it didn't finish.",47
+"How long does it take for my top up to clear?",47
+"The transfer was accepted but now it's stuck on pending. When will it go through?",48
+"Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.",48
+"When will my transfer move out of pending stage?",48
+"Tell me why my transfer is pending.",48
 "When will the transaction post to my account?",48
-"I have a transfer waiting.",48
-"how long will it take for my transfer to stop pending",48
-"why have I got a pending transfer? I'm confused!!",48
-"How long do I wait for a transfer to take?",48
-"My PIN number was incorrect, and I can't access it.",49
-"Please help me unblock my pin which I put the wrong one too many times.",49
-"My account is locked because I used the wrong pin too many times.  Please help.p",49
-"I am locked out from entering my pin.",49
-"I cannot use my PIN.",49
-"Is it possible for a friend to personally send me a payment?",50
-"My friend would like to send me money. What are the options available to them?",50
-"Can I have a friend send money directly to me?",50
-"Can I transfer my payroll to the bank?",50
-"Can I receive my salary with this in another currency?",50
-"my refund has not hit my account yet",51
-"My refund isn't showing up",51
-"When can I expect my refund?",51
-"Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?",51
-"Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?",51
+"What do I do to unblock my PIN?",49
+"I entered the wrong pin too many times and now I think it's blocked. What do I do?",49
+"How many incorrect attempts cause card to be blocked?",49
+"What if I type in the wrong PIN too many times?",49
+"I tried my PIN too many times and now my card won't work!",49
+"What if I need my salary in another currency?",50
+"Can i get payed through this system?",50
+"Can friends transfer money to each other?",50
+"How would my friend be able to send me money?",50
+"Can I receive payments in another currency?",50
+"I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?",51
+"Why is my refund not visible on my statemen"Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?",51
 "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.",52
 "Where do I go for a refund?",52
 "I would like to cancel my previous purchase.",52