Update README.md

README.md

@@ -1,14 +1,73 @@
 ---
-title: Cs Agent
-emoji: 🦀
-colorFrom: blue
-colorTo: pink
+title: Smart Customer Support Agent
+emoji: 💬
+colorFrom: yellow
+colorTo: purple
 sdk: gradio
 sdk_version: 5.33.0
 app_file: app.py
 pinned: false
 license: mit
 short_description: Agentic retrieval & smart routing for customer support
+tags:
+  - agent-demo-track
+  - llamaindex
+  - llamacloud
+  - rag
+  - agentic-retrieval
+  - smart-routing
+  - customer-service
+  - chatbot
+  - claude
+  - anthropic
+  - cohere-embed
 ---
 
-Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
+# 💬 Smart Customer Support Triage Agent
+
+An AI-powered support agent that intelligently routes customer queries to relevant knowledge bases for accurate responses.
+
+## 🤖 Preview
+
+<video controls autoplay src="https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4"></video>
+
+*[link to video](https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4)*
+
+## ⚙️ Technologies Used
+
+### Core Components
+- **Frontend UI**: Gradio - Interactive web interface for user interactions  
+- **Agent Framework**: LlamaIndex - Intelligent document routing and retrieval system  
+- **LLM**: Anthropic Claude Sonnet 4 - Response generation and reasoning  
+
+### Knowledge Infrastructure  
+- **Document Processing**: LlamaCloud - Managed parsing, indexing and vector storage  
+- **Embeddings**: Cohere embed-english-v3.0 - Semantic representation of documents  
+
+### Development & Operations  
+- **Observability**: LlamaTrace (Arize Phoenix) - Performance monitoring and tracing  
+- **Coding Assistant**: Gemini 2.5 Flash - AI pair programming support  
+- **Synthetic Data**: Grok Chat + Slidesgo - Test content generation  
+
+### Supporting Stack  
+- Python 3.10+  
+- JSON metadata schemas  
+- CSV document registries  
+
+## 🗂️ Project Structure
+
+```
+cs-agent/
+├── data/                            # Sample knowledge base
+│   ├── ProductManuals/              # Technical documentation
+│   ├── FAQGeneralInfo/              # FAQs and general policies
+│   ├── BillingPolicy/               # Pricing and subscription details
+│   └── CompanyIntroductionSlides/   # Company overview materials
+├── app.py                           # Main application logic
+├── requirements.txt                 # Python dependencies
+└── logo.png                         # Chatbot logo image
+```
+
+## 📄 License
+
+This project is licensed under the MIT License.