---
title: Smart Customer Support Agent
emoji: 💬
colorFrom: yellow
colorTo: purple
sdk: gradio
sdk_version: 5.33.0
app_file: app.py
pinned: false
license: mit
short_description: Agentic retrieval & smart routing for customer support
tags:
  - agent-demo-track
  - llamaindex
  - llamacloud
  - rag
  - agentic-retrieval
  - smart-routing
  - customer-service
  - chatbot
  - claude
  - anthropic
  - cohere-embed
---

# 💬 Smart Customer Support Triage Agent

An AI-powered support agent that intelligently routes customer queries to relevant knowledge bases for accurate responses.

## 🤖 Preview

<video controls autoplay src="https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4"></video>

*[link to video](https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4)*

## ⚙️ Technologies Used

### Core Components
- **Frontend UI**: Gradio - Interactive web interface for user interactions  
- **Agent Framework**: LlamaIndex - Intelligent document routing and retrieval system  
- **LLM**: Anthropic Claude Sonnet 4 - Response generation and reasoning  

### Knowledge Infrastructure  
- **Document Processing**: LlamaCloud - Managed parsing, indexing and vector storage  
- **Embeddings**: Cohere embed-english-v3.0 - Semantic representation of documents  

### Development & Operations  
- **Observability**: LlamaTrace (Arize Phoenix) - Performance monitoring and tracing  
- **Coding Assistant**: Gemini 2.5 Flash - AI pair programming support  
- **Synthetic Data**: Grok Chat + Slidesgo - Test content generation  

### Supporting Stack  
- Python 3.10+  
- JSON metadata schemas  
- CSV document registries  

## 🗂️ Project Structure

```
cs-agent/
├── data/                            # Sample knowledge base
│   ├── ProductManuals/              # Technical documentation
│   ├── FAQGeneralInfo/              # FAQs and general policies
│   ├── BillingPolicy/               # Pricing and subscription details
│   └── CompanyIntroductionSlides/   # Company overview materials
├── app.py                           # Main application logic
├── requirements.txt                 # Python dependencies
└── logo.png                         # Chatbot logo image
```

## 📄 License

This project is licensed under the MIT License.