Model ,Precision ,Recall,F1 Score Base Model-facebook/bart-large,0.72,0.53,0.53 Full Fine Tuning-facebook/bart-large,0.75,0.72,1 LoRA - r8 - PEFT -facebook/bart-large,0.0014,0.009,0.0024 ,,, ,,, Full Fine Tuning ,,, Epoch,Training Loss,Validation Loss, 1,0.1402,0.265294, 2,0.0007,0.261268, 3,0.0015,0.152063, ,,, ,,, LoRA ,r 8,, Epoch,Training Loss,Validation Loss, 1,3.2864,2.473474, 2,2.438,1.631011, 3,1.8604,1.393271,

FineTuned on Intent Class- ["Greeting","Do_Hotel_Reservation","Explain_Hotel_Information","Execute_Reservation_Price_Calculation","Explain_Bill", "Additional_Aminities","Explain_Hotel_Reservation","Cros_Sell_Carbon_Neutral_Option","Sell_Connection_On_Exisiting_Properties", "Sell_Connection_On_New_Properties","Sell_Solar_connection","Customer_Verification","Late_Payment_Fee_Charged_Resolution", "Schedule_Follow_Up_Call","Seek_Time_For_Follow_Up","Send_Payment_Link","Seek_Confirmation_On_Payment","Error_Troubleshooting", "Explain_Connection_Rate","Discount_Calculation","Pet_Policies","Child_Policies","Statutory_Guidelines","Cancellation_Policy", "Checkin_Checkout_Rules","Dining_Options"]

Conversational Input Like

I’m moving into a new property and I’d like to transfer the electricity services from my previous home. Can you walk me through the process for switching? Sell_Connection_On_Exisiting_Properties

Can you confirm if my payment went through successfully, or if there’s an issue with the payment method I used for my reservation? Seek_Confirmation_On_Payment

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