Macgence/us-customer-to-us-customer-speech-dataset-in-english-for-automobiles

About This OTS Dataset

This Off-The-Shelf (OTS) dataset offers a comprehensive collection of audio recordings showcasing conversations between US customers within automobile call centers. It is meticulously curated to enhance speech recognition and conversational AI models tailored specifically to the unique dynamics of interactions within US customer call centers in the automobile industry.

Metadata Availability: Insights into Participant Details

Each participant is accompanied by detailed metadata, including:

• Age
• Gender
• Country & State
• Dialect
• Domain
• Topic
• Call Type
• Call Outcome

This rich metadata facilitates informed decision-making during AI and NLP model development.

Audio Recording Specifications

• Audio Duration: 50 hours
• Format: WAV (uncompromised audio integrity)
• Sample Rate: Flexible, adaptable to project requirements
• Recording Environments: Real-world US call center conditions
• Recording Equipment: Standard call center devices

These specs ensure optimal compatibility for a wide range of AI development applications in the automotive sector.

Insights into Audio Data

This dataset includes:

• 50 hours of realistic customer-to-customer conversations
• Wide range of automobile-related topics
• Speakers: Native English speakers from the United States
• Balanced coverage of American accents, dialects, and demographics

Dataset Transcription Details

Each audio file includes a manual verbatim transcription in JSON format, featuring:

• Speaker-wise dialogues
• Time-coded segmentation
• Non-speech labels (pauses, noise, etc.)

These enrichments enable faster and more accurate development of ASR and conversational AI systems.

License

This dataset is exclusively curated by Macgence and is available for commercial use, supporting AI innovations in the US automobile sector.

Updates and Customization

• Regularly updated with new, high-quality audio
• Customization options include:
  • Adjustable sample rates
  • Tailored transcriptions
  • Scenario-specific dialogues

👉 Request Access & Pricing

Related Keywords

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