Macgence/usa-agent-to-usa-patient-medical-cc-conversation-speech-dataset-in-english

📘 About This OTS Dataset

This Off-The-Shelf (OTS) dataset presents a curated collection of audio recordings featuring conversations between USA-based agents and patients in English, primarily within general and medical call center settings. It is specifically designed to support speech recognition systems, NLP engines, and conversational AI models in understanding real-world communication dynamics between agents and patients in U.S. call center environments.

📊 Metadata Availability: Insights into Participant Details

Every audio recording is enriched with detailed metadata, including:

• Age
• Gender
• Country & State
• Dialect
• Domain & Topic
• Call Type
• Outcome

This granular metadata allows developers to build domain-specific and demographically diverse models effectively.

🎧 Audio Recording Specifications

• Total Duration: 150 hours
• Format: WAV (lossless and high fidelity)
• Sample Rate: Customizable per project needs
• Bit Depth: 16-bit for clear and accurate sound quality
• Environment: Real-world call center scenarios
• Equipment: Standard call center recording tools

These attributes ensure the dataset’s technical versatility for a wide range of AI model training workflows.

🎙️ Insights into Audio Data

• 150 hours of realistic agent-patient dialogue in English
• Topics spanning a wide range of general and healthcare-related domains
• Recordings reflect diverse American English dialects and accents
• Gathered from authentic U.S. call center interactions
• Ideal for training voice assistants, ASR systems, and call analysis tools

📜 License

Curated and distributed exclusively by Macgence, this dataset is available for commercial licensing and research applications in speech AI and healthcare domains.

🔄 Updates & Customization

• Frequently updated with new audio samples
• Customization available upon request:
  • Dialect-specific or topic-specific filters
  • Adjusted sample rates or audio formats

📩 Request Access

📥 Click here to request the dataset
Discuss your requirements, explore licensing options, or get pricing details.

🔍 Related Keywords

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