train.csv

text,label
"Hi, would you please activate my card?",0
"I tried activating my plug-in and it didn't piece of work",0
"Can someone assist me with activating my card?",0
"What steps do I have to go through in order to activate my new card?",0
"Would you be so kind as to activate my card? Thanks",0
"Whats the minimum age to have an account",1
"Can my children open an account?",1
"Do you have any age limit?",1
"Would I be able to get an account for my child?",1
"What are the requirements to open an account for a minor?",1
"can I top up an apple pay?",2
"How do I get Top Up to work in Apple Pay?",2
"I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?",2
"how do I get top up to work for my card",2
"I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?",2
"Which ATMs accept this bill of fare ?",3
"Where are the ATMs that I can use Mastercard?",3
"What ATMs can I use my card?",3
"how do I know where I can get money withdrawn?",3
"Where can I find an ATM?",3
"How do i set up auto top-up?",4
"Can I add money to my card automatically during a trip?",4
"If I am running low on credit can I auto top up?",4
"How do I get refills to my card when I'm traveling?",4
"If I don't have much money in the account can I auto top-up?",4
"Why isn't the transferred money there?",5
"I transferred money to my account but it is not showing.",5
"How long do transfers take to show up in my account?",5
"Why am I still waiting for a transfer?",5
"A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?",5
"My account balance has not updated since I deposited a cheque recently.",6
"Why hasn't my account updated?",6
"My cash deposit hasn't posted to my account.",6
"Why isn't my deposit showing up?",6
"I deposited a cheque with some money, but the balance hasn't changed.",6
"Why was my transfer stopped ?",7
"Why can't I transfer money to a beneficiery?",7
"Why did my transfer to a beneficiary fail?",7
"Will a beneficiary not accept a transfer?",7
"This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.",7
"I need to change a transfer.",8
"I need to cancel a transaction.",8
"I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?",8
"Can I cancel a transaction?",8
"My transaction is on the wrong account.",8
"I need a new card to replace an expired one. Will it cost anything, and how soon?",9
"How do I know when my card will expire?",9
"My card is about to expire, what do I do?",9
"How do I replace my card before it expires next month?",9
"want a new card what are the fees",9
"Where can I pay with my card?",10
"WHAT IS THE ATMOSPHERE OF IT",10
"Will my card work at all merchant locations?",10
"Can I use my card no matter where I go?",10
"You can use it anywhere that accepts Mastercard.",10
"I'm still waiting for my card that was issued a week ago. What should I do?",11
"WHAT IS THE SOLUTION OF THIS PROBLEM",11
"I haven't gotten my new card.",11
"How long will it be to get this new card?",11
"What's the tracking on the card you sent?",11
"What is your shipping policies for cards?",12
"Can I pay more to get it deliver quicker?",12
"How long will I have to wait for my new card?",12
"I'd like to have it delivered on Saturday.  Is that possible?",12
"What is the wait time for delivery to the US?",12
"In the app, how can I make it show the new card that arrived?",13
"Can I link my card I previously received?",13
"I found the card that I thought I lost, and I would like to reactivate it.",13
"I found my card, am I able to put it back into the app?",13
"Will I need a new card or can I put my old card back into the app?",13
"My physical card is not working",14
"What should I do if my card doesn't work?",14
"Why is my card not working anymore?",14
"When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?",14
"My card will not work",14
"Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.",15
"What are the fees imposed when I make a transaction?",15
"I noticed that i got charged extra for using the card.",15
"An extra fee has been added to my card payment is this correct?",15
"Why was I charged a fee for using my card",15
"There is a payment in the app I did not make",16
"There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.",16
"How do I find out how or where this transaction on my account came from?",16
"There is a payment I don't recognize",16
"I see a payment on my statement for  a place I didn't make a purchase at.",16
"In regards to my card payment, the exchange rate is incorrect.",17
"The exchange rate for my payment last Saturday must be wrong because I was charged extra.",17
"I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.",17
"The exchange rate for my card payment doesn't seem right.",17
"I believe you charged me too much to exchange my money",17
"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?",18
"Your machine took my card. How do I get it back?",18
"A Bank ATM did not give my card back. What do I do now?",18
"What should I do with my stuck ATM?",18
"My card is stuck in an ATM machine, how do I get it back quickly?",18
"I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?",19
"Why did I get charged a fee, I thought it was free?",19
"Why do I see extra charges for withdrawing my money?",19
"I was charged a fee when withdrawing cash, can you explain why?",19
"I withdrew cash and was charged. Why?",19
"My app is showing a cash balance that I did not receive.",20
"There is a withdrawal on my account that I don't remember initiating.",20
"What is this cash withdrawal on my statement?",20
"I think someone stole money from my card",20
"There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.",20
"Changing my PIN",21
"Are their certain cash machines where I can change my pin?",21
"I think my pin has been compromised, what do I do?",21
"What is the process to change my PIN?",21
"Which ATM's am i able to change my PIN?",21
"There are transactions that I don't recognize. What do I do if I think someone is using my card?",22
"There are transactions that I did not make on my account, I think someone has my information.",22
"How do I stop fraud to my account?",22
"i dont recognise some of these transactions, i think someone has my card details",22
"There is unusual activity on my account and I believe someone took my card.",22
"Would reinstalling the app solve the problem?",23
"how many days processing new card?",23
"My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?",23
"The terminal I paid at wouldn't take my card. Is something wrong?",23
"What do I have to do to get the contactless to work?",23
"where do you have locations at",24
"I live in America, but I would like a card.",24
"Where are you cards supported?",24
"Is it possible to get one of your cards in the European Union?",24
"Which countries do you currently support?",24
"My card didn't go through.  It doesn't make sense.  You told me that everything was ok.",25
"I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.",25
"My card payment is being declined and I've tried several times.",25
"My payment for my card is not working",25
"my card payment has been declined, do you know why?",25
"Why couldn't I make a withdrawal from the ATM?",26
"Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.",26
"The ATM would not give me cash,why?",26
"how come i was declined",26
"What was the cause for my card to be declined?",26
"Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?",27
"Why am I getting declines when trying to make a purchase online?",27
"Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.",27
"My recent transfer didn't go through - why not?",27
"I got declined when attempting a transfer",27
"I see a direct debit payment on my statement that wasn't me",28
"My app shows a direct debit that isn't mine.",28
"There is a direct debit patentp that I haven't authorized.",28
"Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.",28
"How can I get my money back for a payment i didnt make",28
"What are the restrictions on the virtual cards?",29
"Can you please inform me of the restrictions for the disposable cards.",29
"What limits are there on the virtual cards?",29
"What are my limits on disposable cards?",29
"I need a number of disposable cards everyday.",29
"my identity hasn't been verified and i can't edit my details, what's next",30
"My address is incorrect on my file.",30
"How can I change to my married name?",30
"How do I change my address ?",30
"Can I change my name?  I am not married.",30
"What is the fee for a foreign currency exchange?",31
"would I need to pay extra for exchanging currencies?",31
"What is the rate for exchange fees?",31
"Please provide currency exchange rates",31
"where do i find out about exchange fees",31
"How do you do exchanges?",32
"Do you know the rate of exchange?",32
"How is the exchange rate calculated?",32
"What do you think of the exchange rate?",32
"How do you do exchanges?",32
"Is it possible to exchange currencies?",33
"Is there a way to make my money usable in another country?",33
"How to I switch my money for the money used in another country?",33
"Can I use this app to exchange between dollars and pounds?",33
"Can I exchange currency for different types?",33
"There has been a charge pending on my account statement that I can't figue out it's for a dollar.",34
"Why does my transaction have an added fee?",34
"I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.",34
"I see a $1 charge in a transaction.",34
"How come there is an extra fee on my statement?",34
"Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?",35
"Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.",35
"My card couldn't complete a transfer, why?",35
"How is this transfer supposed to work? It's not working for me.",35
"I couldnt transfer money from my account.",35
"Can I change or hold different currency?",36
"What kind of money can I hold?",36
"How can I hold and exchange fiat currencies?",36
"What types of fiduciary currencies are supported for tenure and exchange?",36
"What currencies can my account be in?",36
"What do the disposable cards do?",37
"How do I use disposable cards?",37
"The disposable cards - what are they for?",37
"What can you use the disposable cards for?",37
"How would I use a disposable card?",37
"Where do I find my PIN for my new card?",38
"I've been waiting ages and my PIN hasn't gotten here.",38
"Do you deliver the PIN separately?",38
"I have not received my pin yet",38
"I can't find the card PIN.",38
"Can I have a spare card for this account please?",39
"How many cards am I allowed?",39
"Is there a fee for sending out more cards?",39
"My daughter need a card from this account. Is that possible?",39
"Is it possible to give a second card from my account to my daughter?",39
"How do I go about getting hold of a virtual card?",40
"I'd like like to know where I can order a virtual card?",40
"I want to get my hands on one of those virtual cards!",40
"how to i go about getting my virtual card",40
"Where is my virtual card located?",40
"What should I do?  My card has been stolen!",41
"Could you please freeze my card immediately?",41
"Help Me!  I lost my card.  What should I do?",41
"I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?",41
"Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.",41
"Can you tell me what i steps i should take since my card was stolen?",42
"Can I still access the app even though my phone was stolen?",42
"I need help- I got mugged yesterday and they took everything so I can't use the app.",42
"Can someone else use my account if they have my phone?  I lost mine.",42
"What do I do if my phone is stolen?",42
"how do i get a new card",43
"What is the price for a physical card?",43
"Where are the cards delivered to",43
"How can I order my card?",43
"What do I need to do in order to get a new card?",43
"What should I do if my passcode won't work?",44
"I forgot the code I need to get into the app.",44
"What are the steps to reset my passcode?",44
"I can't access my account.",44
"I do not understand why my pass-code is not working.",44
"My payment is in the app but hasn't gone through yet",45
"I did a card payment but its status is still coming as pending. Please check and inform when it would complete.",45
"Why didn't my payment process",45
"How is my card payment still pending?",45
"What is the meaning of a pending payment?",45
"Why has my deposit in the ATM not cleared yet?",46
"What does it mean if my cash withdrawal does not show up properly?",46
"I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.",46
"Explain pending transactions.",46
"I have a withdrawal waiting to go through.",46
"Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.",47
"What is wrong with my top-up?",47
"I believe my top up is still pending",47
"I tried to top up, but it didn't finish.",47
"How long does it take for my top up to clear?",47
"The transfer was accepted but now it's stuck on pending. When will it go through?",48
"Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.",48
"When will my transfer move out of pending stage?",48
"Tell me why my transfer is pending.",48
"When will the transaction post to my account?",48
"What do I do to unblock my PIN?",49
"I entered the wrong pin too many times and now I think it's blocked. What do I do?",49
"How many incorrect attempts cause card to be blocked?",49
"What if I type in the wrong PIN too many times?",49
"I tried my PIN too many times and now my card won't work!",49
"What if I need my salary in another currency?",50
"Can i get payed through this system?",50
"Can friends transfer money to each other?",50
"How would my friend be able to send me money?",50
"Can I receive payments in another currency?",50
"I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?",51
"Why is my refund not visible on my statemen"Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?",51
"I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.",52
"Where do I go for a refund?",52
"I would like to cancel my previous purchase.",52
"Is it possible to have an item refunded?",52
"Please tell me how to get a refund for something I bought.",52
"The money is still in my account even though I already paid -- I don't understand what happened.",53
"I did a payment but it was reverted by the app",53
"My payment did not go through because the app reverted it",53
"I dont know what happened, but my payment was cancelled",53
"Why has my money been returned back to my card.",53
"Can I use any card and currency?",54
"I have a second credit card from the US. Will you take it?",54
"What types of cards and money do you accept?",54
"can i top up from a usa credit card",54
"can i use my mastercard to add money to my account",54
"please delete account",55
"I wish to remove my account.",55
"I want to get rid of the account, and delete personal information .",55
"I need to close my account as soon as possible.",55
"Please delete my account and personal information.",55
"are SWIFT transfers an option?",56
"Will I be charged for a top off transfer?",56
"Will I be charged for receiving money?",56
"What is the charge to make a transfer",56
"How much will it cost me for a SEPA transfer?",56
"how much do you charge to top up US cards?",57
"Is there a top-up fee if you add money in USD?",57
"how much does it cost to add money to my card",57
"What is the Top up rate charge for using a card in the US?",57
"I need to know what charges I will incur for using a European card for top up.",57
"Do you accept cheques for top-up?",58
"can i deposit a check here?",58
"Will I be able to top up by cheque?",58
"What is not accepted in order for me to top up my account?",58
"Where can I find top up by cash deposit?",58
"I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?",59
"Why did my top-up not work?",59
"My credit card was just denied for top up! Can you tell me why this happened and what's going on?",59
"I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives",59
"The top up failed",59
"Can I top-up any amount I wish on any given day?",60
"What is the maximum I can top up?",60
"Is there a maximum for top-ups?",60
"Is there a limit to how much I can top up?",60
"What's my limit for topping up?",60
"It looks like my top-up was cancelled",61
"My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?",61
"How does my top-up got cancelled?",61
"When I top-up, the app reverts it.",61
"I have a reverted top up I made and wanted to know why it didn't go through.",61
"I was attempting to top up with my card but the money has vanished!",62
"What steps do I do to transfer money using my credit card?",62
"My wallet doesn't show my recent top up.",62
"Can I add other people to my account, so they can top up?",62
"I want to transfer money using my credit card.",62
"Why does the same transaction appear multiple times?",63
"My account seems a bit off and getting weird charges.",63
"You charged me more than once for the same transaction!",63
"A transaction posted twice to my account.",63
"I got charged two times for a transaction",63
"I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.",64
"Why was I charged a fee to transfer money?",64
"I transferred some money recently and saw a fee on my account, what's that for?",64
"I noticed that there was an extra charge fee on my account. Could You explain to me why?",64
"How come I can see an extra charge for my transfer?",64
"How can I transfer some money into a foreign account?",65
"I want to transfer a sum of money from another bank account I have into this one",65
"How can I transfer money to this account from another bank?",65
"How does it work when I transfer money into my account?",65
"I need money put into this account from another one.",65
"I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?",66
"I'm still expecting the transaction to be finished",66
"I sent some money and the account hasn't recived the transfer I made.",66
"My transfer isn't in",66
"When will the transaction be done?",66
"I have a transfer from the US, How long is the wait?",67
"When can I expect my transfer to reach my account?",67
"Money transfer help? How long?",67
"Estimated time arrival for transfers?",67
"I need to transfer something ASAP from China, how long will it take to post to my account?",67
"I am not able to prove my identity",68
"The app does not know it is me.",68
"I am having some difficulty verifying my id.",68
"Unsure how to provide my identity.",68
"Problem verifying my account",68
"Can I verify my identity?",69
"Can you tell me what i need for the identity check?",69
"What documents do I need to validate my identity?",69
"What forms of ID work for verification?",69
"What documents do I need to get together to verify my identity?",69
"How can I tell the source for my available funds?",70
"How do I know where my money comes from?",70
"Can you tell me how to tell where my funds come from?",70
"Is there a way to view the history on where my funds came from?",70
"How can I find out the source of my available cash?",70
"How do I verify my top up?",71
"Why do i have to verify my top-up card?",71
"Why does a top- up need to be verify?",71
"is there a reason i need to verify top up",71
"For what reason must I authenticate the top up?",71
"My throwaway virtual card won't work",72
"My disposable virtual card isn't working.",72
"My virtual car is not working.",72
"What do I have to do to get the virtual card to work?",72
"My disposable virtual card was rejected.",72
"may I have a Visa and a Mastercard from you.",73
"I want to get a Visa",73
"How can I get a Visa and Mastercard?",73
"Can I choose between Mastercard and Visa?",73
"Is it possible to obtain both a Visa and a Mastercard from you?",73
"Is getting my identity verified required before I can use my account?",74
"How to verify my identity",74
"What is the first step I need to make for being able to access my account?",74
"Why do you need me to verify who I am?",74
"My Identity verification hasn't passed yet is it possible to use my account?",74
"I tried to withdraw $100, all it gave me was $20.",75
"What happens if the ATM doesn't give the right amount of money?",75
"I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!",75
"The cash I asked for still hasn't been received",75
"How can I request cash back? The ATM just gave me a different amount than what I've been charged though...",75
"How do you figure out the exchange rate? Can you explain why I got less money than expected?",76
"The rate applied to my foreign currency at an ATM was incorrect.",76
"I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.",76
"The wrong exchange rate was used for my cash withdrawal",76
"what is the correct exchange rate for getting cash",76