Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
int64 0
1
| Churn Category
stringclasses 5
values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
int64 2k
6.5k
| Contract
stringclasses 3
values | Country
stringclasses 1
value | Customer ID
stringlengths 10
10
| Customer Status
stringclasses 3
values | Dependents
int64 0
1
| Device Protection Plan
int64 0
1
| Gender
stringclasses 2
values | Internet Service
int64 0
1
| Internet Type
stringclasses 3
values | Lat Long
stringlengths 18
22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
int64 0
1
| Payment Method
stringclasses 3
values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
stringclasses 1
value | Referred a Friend
int64 0
1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
stringclasses 1
value | Streaming Movies
int64 0
1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
float64 21.4
12k
| Under 30
int64 0
1
| Unlimited Data
int64 0
1
| Zip Code
stringlengths 5
5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
40 | 29 | 0 | 0 | null | null | 76 |
Cambria
| 5,224 |
Two Year
|
United States
|
0114-IGABW
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
35.591387, -121.032256
| 35.591387 | -121.032256 | 1 | 58.25 | 0 | 0 | 2 |
Offer A
| 1 | 0 | 0 | 1 |
Bank Withdrawal
| 0 | 6,526 | 1 |
Q3
| 1 | 5 | 0 |
California
| 1 | 1 | 1 | 71 | 4,145.9 | 0 | 0 | 0 | 4,145.9 | 0 | 1 |
93428
|
41 | 6 | 30.04 | 0 | null | null | 75 |
Glendora
| 3,565 |
Month-to-Month
|
United States
|
4452-QIIEB
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
34.119363, -117.855059
| 34.119363 | -117.855059 | 0 | 43.9 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 25,135 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 7 | 278.4 | 0 | 210.28 | 0 | 488.68 | 0 | 1 |
91740
|
47 | 53 | 26.35 | 0 | null | null | 49 |
Tecate
| 4,667 |
Two Year
|
United States
|
2885-HIJDH
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
32.587557, -116.636816
| 32.587557 | -116.636816 | 1 | 86.9 | 1 | 3 | 9 | null | 0 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 91 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 69 | 6,194.1 | 0 | 1,818.15 | 0 | 8,012.25 | 0 | 1 |
91980
|
50 | 17 | 14.35 | 0 | null | null | 25 |
Mountain View
| 2,650 |
Month-to-Month
|
United States
|
3370-HXOPH
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.388349, -122.075299
| 37.388349 | -122.075299 | 0 | 76.1 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 13,483 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 3 | 257.6 | 0 | 43.05 | 0 | 300.65 | 0 | 1 |
94041
|
33 | 10 | 29.03 | 0 | null | null | 67 |
Fort Irwin
| 3,916 |
Month-to-Month
|
United States
|
0508-OOLTO
|
Joined
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
35.349241, -116.770281
| 35.349241 | -116.770281 | 1 | 71.65 | 0 | 1 | 5 | null | 0 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 9,465 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 2 | 135.75 | 0 | 58.06 | 0 | 193.81 | 0 | 1 |
92310
|
21 | 59 | 14.86 | 0 | null | null | 70 |
Twin Bridges
| 5,308 |
Two Year
|
United States
|
5680-LQOGP
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
38.805481, -120.13287
| 38.805481 | -120.13287 | 0 | 82.45 | 0 | 0 | 0 |
Offer A
| 1 | 1 | 1 | 0 |
Credit Card
| 1 | 25 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 68 | 5,646.6 | 90 | 1,010.48 | 0 | 6,747.08 | 1 | 0 |
95735
|
63 | 26 | 5.65 | 0 | null | null | 67 |
San Joaquin
| 3,476 |
Month-to-Month
|
United States
|
3192-LNKRK
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
36.600193, -120.153393
| 36.600193 | -120.153393 | 1 | 84.05 | 0 | 1 | 10 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 4,318 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 34 | 2,909.95 | 0 | 192.1 | 0 | 3,102.05 | 0 | 1 |
93660
|
71 | 6 | 21.67 | 1 |
Other
|
Moved
| 77 |
San Jose
| 5,271 |
One Year
|
United States
|
2634-HCZGT
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
37.327069, -121.916819
| 37.327069 | -121.916819 | 1 | 60.05 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 27,023 | 1 |
Q3
| 1 | 1 | 1 |
California
| 0 | 0 | 0 | 53 | 3,229.65 | 100 | 1,148.51 | 0 | 4,478.16 | 0 | 0 |
95126
|
24 | 76 | 49.61 | 0 | null | null | 79 |
Carmel By The Sea
| 4,705 |
One Year
|
United States
|
5049-MUBWG
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
36.554618, -121.922239
| 36.554618 | -121.922239 | 0 | 75 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 2,966 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 26 | 1,908.35 | 0 | 1,289.86 | 0 | 3,198.21 | 1 | 1 |
93921
|
46 | 3 | 0 | 1 |
Competitor
|
Competitor had better devices
| 76 |
San Francisco
| 2,734 |
Month-to-Month
|
United States
|
3538-WZPHD
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
37.736535, -122.45732
| 37.736535 | -122.45732 | 0 | 29.6 | 0 | 0 | 0 |
Offer E
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 20,643 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 3 | 79.45 | 0 | 0 | 0 | 79.45 | 0 | 1 |
94127
|
20 | 0 | 38.97 | 0 | null | null | 77 |
San Lorenzo
| 2,616 |
Month-to-Month
|
United States
|
4430-YHXGG
|
Stayed
| 1 | 0 |
Female
| 0 | null |
37.676249, -122.132415
| 37.676249 | -122.132415 | 0 | 25.45 | 1 | 3 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 26,240 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 4 | 84.2 | 0 | 155.88 | 0 | 240.08 | 1 | 0 |
94580
|
20 | 26 | 34.14 | 1 |
Competitor
|
Competitor had better devices
| 89 |
Santa Barbara
| 5,720 |
Month-to-Month
|
United States
|
7207-RMRDB
|
Churned
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.437945, -119.77191
| 34.437945 | -119.77191 | 1 | 105.5 | 1 | 0 | 7 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 15,757 | 0 |
Q3
| 1 | 1 | 0 |
California
| 1 | 1 | 1 | 65 | 6,985.65 | 0 | 2,219.1 | 0 | 9,204.75 | 1 | 1 |
93110
|
21 | 30 | 42.98 | 1 |
Dissatisfaction
|
Service dissatisfaction
| 87 |
San Mateo
| 4,626 |
Month-to-Month
|
United States
|
2150-UWTFY
|
Churned
| 1 | 1 |
Female
| 1 |
DSL
|
37.556634, -122.317723
| 37.556634 | -122.317723 | 1 | 61.15 | 0 | 3 | 1 |
Offer D
| 1 | 1 | 0 | 1 |
Credit Card
| 1 | 23,393 | 0 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 22 | 1,422.05 | 80 | 945.56 | 0 | 2,447.61 | 1 | 0 |
94402
|
48 | 0 | 4.09 | 0 | null | null | 31 |
Reedley
| 2,507 |
Month-to-Month
|
United States
|
3090-QFUVD
|
Joined
| 0 | 0 |
Female
| 0 | null |
36.636638, -119.421842
| 36.636638 | -119.421842 | 0 | 20.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 25,923 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 1 | 20.3 | 0 | 4.09 | 0 | 24.39 | 0 | 0 |
93654
|
62 | 0 | 36.16 | 0 | null | null | 43 |
Culver City
| 2,654 |
Two Year
|
United States
|
3978-YNKDD
|
Stayed
| 1 | 0 |
Male
| 0 | null |
34.019323, -118.391902
| 34.019323 | -118.391902 | 0 | 20.85 | 0 | 2 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 15,195 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 19 | 467.5 | 0 | 687.04 | 0 | 1,154.54 | 0 | 0 |
90232
|
30 | 76 | 12.59 | 0 | null | null | 25 |
Angelus Oaks
| 3,477 |
Month-to-Month
|
United States
|
2181-UAESM
|
Joined
| 0 | 1 |
Male
| 1 |
Cable
|
34.1678, -116.86433
| 34.1678 | -116.86433 | 0 | 53.45 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 301 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 2 | 119.5 | 0 | 25.18 | 0 | 144.68 | 0 | 1 |
92305
|
47 | 6 | 1.13 | 1 |
Price
|
Price too high
| 80 |
South Lake Tahoe
| 5,086 |
Month-to-Month
|
United States
|
9725-SCPZG
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
38.911577, -120.106169
| 38.911577 | -120.106169 | 0 | 90.85 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 33,038 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 1 | 90.85 | 0 | 1.13 | 0 | 91.98 | 0 | 1 |
96150
|
48 | 30 | 47.45 | 1 |
Competitor
|
Competitor had better devices
| 73 |
Summerland
| 4,722 |
Month-to-Month
|
United States
|
9578-VRMNM
|
Churned
| 0 | 1 |
Female
| 1 |
DSL
|
34.420998, -119.60137
| 34.420998 | -119.60137 | 0 | 65.2 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 576 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 0 | 16 | 1,043.35 | 0 | 759.2 | 0 | 1,802.55 | 0 | 1 |
93067
|
61 | 30 | 21.84 | 0 | null | null | 25 |
Whitmore
| 4,703 |
Two Year
|
United States
|
0562-FGDCR
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
40.637105, -121.906949
| 40.637105 | -121.906949 | 1 | 74.55 | 1 | 3 | 9 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 843 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 72 | 5,430.65 | 0 | 1,572.48 | 0 | 7,003.13 | 0 | 1 |
96096
|
52 | 19 | 6.85 | 0 | null | null | 48 |
Hanford
| 4,463 |
Two Year
|
United States
|
3913-FCUUW
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
36.29223, -119.622676
| 36.29223 | -119.622676 | 1 | 70.45 | 1 | 1 | 8 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 53,204 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 72 | 5,165.7 | 0 | 493.2 | 0 | 5,658.9 | 0 | 1 |
93230
|
22 | 27 | 0 | 0 | null | null | 29 |
Graton
| 4,283 |
Two Year
|
United States
|
1936-CZAKF
|
Stayed
| 0 | 0 |
Male
| 1 |
Cable
|
38.434362, -122.86891
| 38.434362 | -122.86891 | 1 | 49.65 | 0 | 0 | 8 | null | 1 | 0 | 0 | 1 |
Credit Card
| 0 | 390 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 49 | 2,409.9 | 0 | 0 | 0 | 2,409.9 | 1 | 1 |
95444
|
24 | 73 | 39.92 | 0 | null | null | 22 |
Oak Park
| 2,165 |
Month-to-Month
|
United States
|
6496-JDSSB
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.19225, -118.776874
| 34.19225 | -118.776874 | 0 | 80 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 14,814 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 8 | 624.6 | 0 | 319.36 | 0 | 943.96 | 1 | 1 |
91377
|
30 | 0 | 8.21 | 0 | null | null | 59 |
Montclair
| 5,409 |
Two Year
|
United States
|
7014-ZZXAW
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.072121, -117.698319
| 34.072121 | -117.698319 | 1 | 24.25 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 34,447 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 71 | 1,732.95 | 0 | 582.91 | 0 | 2,315.86 | 0 | 0 |
91763
|
44 | 3 | 10.13 | 0 | null | null | 79 |
Scott Bar
| 4,120 |
One Year
|
United States
|
2927-QRRQV
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
41.737962, -123.07557
| 41.737962 | -123.07557 | 1 | 94.65 | 1 | 0 | 1 |
Offer B
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 88 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 1 | 46 | 4,312.5 | 0 | 465.98 | 0 | 4,778.48 | 0 | 1 |
96085
|
44 | 53 | 0 | 0 | null | null | 69 |
San Simeon
| 5,880 |
Month-to-Month
|
United States
|
5156-UMKOW
|
Joined
| 1 | 0 |
Female
| 1 |
DSL
|
35.746484, -121.223355
| 35.746484 | -121.223355 | 0 | 29.65 | 0 | 3 | 0 | null | 1 | 0 | 0 | 0 |
Mailed Check
| 0 | 471 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 3 | 90.05 | 0 | 0 | 0 | 90.05 | 0 | 1 |
93452
|
80 | 18 | 0 | 1 |
Other
|
Moved
| 75 |
Lucerne
| 2,061 |
Month-to-Month
|
United States
|
5180-UCIIQ
|
Churned
| 1 | 0 |
Male
| 1 |
Cable
|
39.141934, -122.770679
| 39.141934 | -122.770679 | 1 | 40.05 | 0 | 2 | 5 | null | 0 | 1 | 0 | 1 |
Mailed Check
| 0 | 3,002 | 0 |
Q3
| 1 | 1 | 1 |
California
| 1 | 0 | 0 | 22 | 880.2 | 0 | 0 | 0 | 880.2 | 0 | 1 |
95458
|
56 | 0 | 2.15 | 0 | null | null | 24 |
Ivanhoe
| 3,078 |
Month-to-Month
|
United States
|
2085-JVGAD
|
Stayed
| 0 | 0 |
Male
| 0 | null |
36.385818, -119.224243
| 36.385818 | -119.224243 | 1 | 20.35 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 4,517 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 37 | 697.65 | 0 | 79.55 | 45.07 | 732.13 | 0 | 0 |
93235
|
60 | 26 | 49.61 | 0 | null | null | 39 |
Oceanside
| 4,446 |
One Year
|
United States
|
2758-RNWXS
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.351059, -117.420557
| 33.351059 | -117.420557 | 0 | 89.2 | 0 | 0 | 0 |
Offer C
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 98,239 | 1 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 0 | 35 | 3,251.3 | 0 | 1,736.35 | 0 | 4,987.65 | 0 | 1 |
92054
|
40 | 20 | 38.32 | 0 | null | null | 65 |
Hinkley
| 5,877 |
Month-to-Month
|
United States
|
1310-QRITU
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
34.983808, -117.239306
| 34.983808 | -117.239306 | 0 | 50.3 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 1,933 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 18 | 913.3 | 0 | 689.76 | 0 | 1,603.06 | 0 | 1 |
92347
|
22 | 52 | 14.75 | 0 | null | null | 56 |
Santa Rosa
| 4,271 |
Month-to-Month
|
United States
|
5339-TJFEK
|
Stayed
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
38.394091, -122.739814
| 38.394091 | -122.739814 | 1 | 105.5 | 1 | 1 | 8 |
Offer B
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 30,876 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 62 | 6,487.2 | 150 | 914.5 | 0 | 7,551.7 | 1 | 0 |
95407
|
45 | 0 | 30.07 | 1 |
Attitude
|
Attitude of support person
| 67 |
San Dimas
| 2,687 |
Month-to-Month
|
United States
|
2484-DGXPZ
|
Churned
| 0 | 0 |
Female
| 0 | null |
34.102119, -117.815532
| 34.102119 | -117.815532 | 1 | 19.55 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 33,878 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 31 | 658.95 | 0 | 932.17 | 0 | 1,591.12 | 0 | 0 |
91773
|
35 | 53 | 45.61 | 0 | null | null | 33 |
Palo Alto
| 3,202 |
Month-to-Month
|
United States
|
4316-XCSLJ
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
37.444314, -122.149996
| 37.444314 | -122.149996 | 0 | 50.3 | 0 | 3 | 0 | null | 0 | 1 | 1 | 0 |
Credit Card
| 1 | 16,198 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 17 | 846.8 | 0 | 775.37 | 0 | 1,622.17 | 0 | 1 |
94301
|
61 | 16 | 44.97 | 0 | null | null | 56 |
Coarsegold
| 5,755 |
Month-to-Month
|
United States
|
0641-EVBOJ
|
Joined
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.212191, -119.749323
| 37.212191 | -119.749323 | 0 | 82.3 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 |
Credit Card
| 1 | 9,395 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 3 | 214.4 | 20 | 134.91 | 0 | 369.31 | 0 | 0 |
93614
|
48 | 0 | 34.79 | 0 | null | null | 45 |
Long Beach
| 3,040 |
Two Year
|
United States
|
8966-KZXXA
|
Stayed
| 1 | 0 |
Male
| 0 | null |
33.830099, -118.182239
| 33.830099 | -118.182239 | 1 | 25.1 | 1 | 1 | 9 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 31,556 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 36 | 930.95 | 0 | 1,252.44 | 0 | 2,183.39 | 0 | 0 |
90807
|
21 | 42 | 1.28 | 0 | null | null | 57 |
Los Angeles
| 2,142 |
Month-to-Month
|
United States
|
5405-ZMYXQ
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.049841, -118.33846
| 34.049841 | -118.33846 | 0 | 74.6 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 67,520 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 8 | 548.9 | 0 | 10.24 | 0 | 559.14 | 1 | 1 |
90019
|
63 | 0 | 10.46 | 0 | null | null | 69 |
Morongo Valley
| 6,059 |
Two Year
|
United States
|
3810-PJUHR
|
Stayed
| 1 | 0 |
Male
| 0 | null |
34.097863, -116.594561
| 34.097863 | -116.594561 | 1 | 25.35 | 1 | 1 | 6 |
Offer A
| 0 | 0 | 0 | 1 |
Credit Card
| 1 | 3,499 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 70 | 1,715.15 | 0 | 732.2 | 0 | 2,447.35 | 0 | 0 |
92256
|
25 | 71 | 33.88 | 1 |
Other
|
Don't know
| 82 |
Redway
| 4,495 |
Two Year
|
United States
|
9053-JZFKV
|
Churned
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
40.142256, -123.852927
| 40.142256 | -123.852927 | 0 | 116.2 | 1 | 0 | 0 |
Offer A
| 1 | 1 | 0 | 0 |
Credit Card
| 1 | 1,851 | 1 |
Q3
| 0 | 2 | 0 |
California
| 1 | 1 | 1 | 67 | 7,752.3 | 0 | 2,269.96 | 0 | 10,022.26 | 1 | 1 |
95560
|
31 | 9 | 0 | 1 |
Competitor
|
Competitor made better offer
| 70 |
Temecula
| 4,909 |
Month-to-Month
|
United States
|
5261-QSHQM
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
33.507255, -117.029473
| 33.507255 | -117.029473 | 0 | 24.45 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 0 | 46,171 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 4 | 86.6 | 0 | 0 | 0 | 86.6 | 0 | 1 |
92592
|
64 | 9 | 13.64 | 1 |
Competitor
|
Competitor made better offer
| 70 |
San Diego
| 5,148 |
Month-to-Month
|
United States
|
4373-MAVJG
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
32.825086, -117.199424
| 32.825086 | -117.199424 | 1 | 90.9 | 1 | 0 | 1 |
Offer D
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 51,213 | 0 |
Q3
| 1 | 2 | 0 |
California
| 1 | 1 | 0 | 14 | 1,259 | 0 | 190.96 | 0 | 1,449.96 | 0 | 1 |
92117
|
33 | 9 | 47.89 | 0 | null | null | 61 |
San Jose
| 3,981 |
Month-to-Month
|
United States
|
3312-UUMZW
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
37.311088, -121.961786
| 37.311088 | -121.961786 | 1 | 98.85 | 1 | 0 | 3 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 29,914 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 32 | 3,145.9 | 0 | 1,532.48 | 0 | 4,678.38 | 0 | 1 |
95117
|
49 | 0 | 2.85 | 0 | null | null | 21 |
Modesto
| 5,566 |
Month-to-Month
|
United States
|
2220-IAHLS
|
Joined
| 0 | 0 |
Female
| 0 | null |
37.716186, -121.025836
| 37.716186 | -121.025836 | 0 | 19.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 26,055 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 19.4 | 0 | 2.85 | 0 | 22.25 | 0 | 0 |
95356
|
24 | 0 | 20.29 | 0 | null | null | 62 |
Mountain View
| 3,926 |
Month-to-Month
|
United States
|
2428-ZMCTB
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.380662, -122.086022
| 37.380662 | -122.086022 | 0 | 19.75 | 0 | 0 | 0 |
Offer D
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 32,143 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 10 | 208.25 | 0 | 202.9 | 0 | 411.15 | 1 | 0 |
94040
|
56 | 10 | 30.35 | 0 | null | null | 75 |
Fallbrook
| 2,444 |
Month-to-Month
|
United States
|
5175-WLYXL
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.362575, -117.299644
| 33.362575 | -117.299644 | 0 | 78.85 | 1 | 0 | 0 |
Offer D
| 1 | 0 | 1 | 0 |
Credit Card
| 1 | 42,239 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 22 | 1,600.25 | 50 | 667.7 | 0 | 2,317.95 | 0 | 0 |
92028
|
55 | 9 | 33.37 | 0 | null | null | 67 |
Clements
| 5,115 |
Two Year
|
United States
|
6870-ZWMNX
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
38.227285, -121.02789
| 38.227285 | -121.02789 | 1 | 76.1 | 1 | 0 | 4 |
Offer A
| 1 | 0 | 0 | 1 |
Credit Card
| 1 | 722 | 1 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 1 | 70 | 5,264.25 | 110 | 2,335.9 | 0 | 7,710.15 | 0 | 0 |
95227
|
38 | 25 | 32.22 | 0 | null | null | 25 |
Barstow
| 6,378 |
Two Year
|
United States
|
2984-TBYKU
|
Stayed
| 1 | 1 |
Male
| 1 |
Fiber Optic
|
34.965648, -117.001509
| 34.965648 | -117.001509 | 1 | 104.9 | 1 | 3 | 6 |
Offer A
| 1 | 1 | 1 | 1 |
Credit Card
| 1 | 31,293 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 0 | 72 | 7,732.65 | 0 | 2,319.84 | 0 | 10,052.49 | 0 | 1 |
92311
|
77 | 25 | 30.11 | 0 | null | null | 26 |
Forks Of Salmon
| 4,140 |
Two Year
|
United States
|
3223-DWFIO
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
41.232128, -123.194748
| 41.232128 | -123.194748 | 0 | 69.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 170 | 0 |
Q3
| 0 | 3 | 1 |
California
| 0 | 0 | 0 | 4 | 261.65 | 0 | 120.44 | 0 | 382.09 | 0 | 1 |
96031
|
57 | 11 | 11.32 | 0 | null | null | 69 |
Aliso Viejo
| 4,131 |
One Year
|
United States
|
5753-QQWPW
|
Stayed
| 0 | 0 |
Female
| 1 |
DSL
|
33.571259, -117.731917
| 33.571259 | -117.731917 | 0 | 59.9 | 0 | 0 | 0 |
Offer C
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 41,237 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 28 | 1,654.7 | 0 | 316.96 | 0 | 1,971.66 | 0 | 1 |
92656
|
64 | 0 | 23.81 | 0 | null | null | 56 |
Rio Oso
| 6,019 |
Two Year
|
United States
|
9337-SRRNI
|
Stayed
| 1 | 0 |
Male
| 0 | null |
38.954144, -121.482536
| 38.954144 | -121.482536 | 0 | 25.3 | 1 | 3 | 0 |
Offer A
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 947 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 66 | 1,673.8 | 0 | 1,571.46 | 0 | 3,245.26 | 0 | 0 |
95674
|
44 | 13 | 15.76 | 0 | null | null | 21 |
North Hills
| 2,451 |
Month-to-Month
|
United States
|
8710-YGLWG
|
Joined
| 0 | 0 |
Male
| 1 |
DSL
|
34.238802, -118.482296
| 34.238802 | -118.482296 | 0 | 44.9 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 57,017 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 1 | 44.9 | 0 | 15.76 | 0 | 60.66 | 0 | 1 |
91343
|
21 | 71 | 14.6 | 1 |
Dissatisfaction
|
Product dissatisfaction
| 76 |
La Habra
| 4,415 |
Month-to-Month
|
United States
|
0404-SWRVG
|
Churned
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
33.940619, -117.9513
| 33.940619 | -117.9513 | 0 | 74.4 | 1 | 2 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 67,354 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 1 | 0 | 3 | 229.55 | 0 | 43.8 | 8.74 | 264.61 | 1 | 1 |
90631
|
22 | 0 | 36.37 | 0 | null | null | 49 |
Sun City
| 2,299 |
Two Year
|
United States
|
3213-VVOLG
|
Stayed
| 1 | 0 |
Male
| 0 | null |
33.739412, -117.173334
| 33.739412 | -117.173334 | 1 | 25.35 | 1 | 2 | 3 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 8,692 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 10 | 253.5 | 0 | 363.7 | 0 | 617.2 | 1 | 0 |
92585
|
36 | 0 | 14.27 | 0 | null | null | 31 |
Carlsbad
| 3,977 |
One Year
|
United States
|
6508-NJYRO
|
Stayed
| 0 | 0 |
Male
| 0 | null |
33.098018, -117.258203
| 33.098018 | -117.258203 | 1 | 18.8 | 0 | 0 | 5 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 43,161 | 0 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 15 | 294.95 | 0 | 214.05 | 0 | 509 | 0 | 0 |
92009
|
46 | 17 | 0 | 0 | null | null | 22 |
Thousand Oaks
| 5,041 |
Two Year
|
United States
|
9286-BHDQG
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
34.191842, -118.822796
| 34.191842 | -118.822796 | 1 | 45.25 | 0 | 0 | 11 |
Offer A
| 1 | 1 | 0 | 1 |
Credit Card
| 0 | 33,057 | 1 |
Q3
| 1 | 4 | 0 |
California
| 0 | 0 | 0 | 72 | 3,139.8 | 0 | 0 | 0 | 3,139.8 | 0 | 1 |
91362
|
22 | 0 | 31.93 | 0 | null | null | 72 |
Spreckels
| 5,730 |
Two Year
|
United States
|
0784-ZQJZX
|
Stayed
| 1 | 0 |
Male
| 0 | null |
36.624641, -121.647195
| 36.624641 | -121.647195 | 0 | 19.9 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 1 | 407 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 72 | 1,529.65 | 0 | 2,298.96 | 0 | 3,828.61 | 1 | 0 |
93962
|
50 | 18 | 44.76 | 0 | null | null | 56 |
Carlotta
| 2,667 |
One Year
|
United States
|
1661-CZBAU
|
Stayed
| 0 | 0 |
Male
| 1 |
DSL
|
40.497283, -123.93037
| 40.497283 | -123.93037 | 0 | 70.95 | 1 | 0 | 0 |
Offer B
| 0 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 1,072 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 48 | 3,629.2 | 0 | 2,148.48 | 0 | 5,777.68 | 0 | 1 |
95528
|
30 | 59 | 41.78 | 1 |
Dissatisfaction
|
Lack of self-service on Website
| 76 |
Modesto
| 2,632 |
Month-to-Month
|
United States
|
4847-QNOKA
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
37.672906, -120.946594
| 37.672906 | -120.946594 | 0 | 44.9 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 47,613 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 0 | 1 | 44.9 | 0 | 41.78 | 0 | 86.68 | 0 | 1 |
95355
|
32 | 13 | 33.62 | 0 | null | null | 25 |
Torrance
| 4,780 |
Month-to-Month
|
United States
|
5294-DMSFH
|
Stayed
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
33.840399, -118.353714
| 33.840399 | -118.353714 | 1 | 87.8 | 0 | 2 | 1 | null | 0 | 0 | 1 | 1 |
Credit Card
| 1 | 41,979 | 0 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 29 | 2,621.75 | 0 | 974.98 | 0 | 3,596.73 | 0 | 1 |
90503
|
29 | 73 | 36.75 | 1 |
Competitor
|
Competitor made better offer
| 82 |
San Diego
| 5,530 |
Month-to-Month
|
United States
|
9614-RMGHA
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
32.825086, -117.199424
| 32.825086 | -117.199424 | 1 | 91.85 | 1 | 0 | 0 | null | 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 51,213 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 1 | 1 | 65 | 5,940.85 | 0 | 2,388.75 | 0 | 8,329.6 | 1 | 1 |
92117
|
37 | 21 | 39.85 | 0 | null | null | 52 |
Sutter Creek
| 4,525 |
Month-to-Month
|
United States
|
5652-MSDEY
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
38.432145, -120.77069
| 38.432145 | -120.77069 | 0 | 75.75 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Mailed Check
| 1 | 4,610 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 10 | 777.3 | 0 | 398.5 | 0 | 1,175.8 | 0 | 1 |
95685
|
51 | 4 | 44.31 | 0 | null | null | 78 |
King City
| 5,213 |
Two Year
|
United States
|
8869-LIHMK
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
36.220761, -120.980777
| 36.220761 | -120.980777 | 0 | 115.1 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 14,477 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 64 | 7,334.05 | 0 | 2,835.84 | 0 | 10,169.89 | 0 | 1 |
93930
|
74 | 18 | 32.9 | 0 | null | null | 34 |
Moreno Valley
| 6,084 |
Two Year
|
United States
|
4304-XUMGI
|
Stayed
| 1 | 1 |
Male
| 1 |
DSL
|
33.970661, -117.255039
| 33.970661 | -117.255039 | 1 | 75.15 | 1 | 2 | 3 | null | 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 46,214 | 0 |
Q3
| 1 | 4 | 1 |
California
| 1 | 1 | 0 | 50 | 3,822.45 | 0 | 1,645 | 0 | 5,467.45 | 0 | 1 |
92557
|
25 | 85 | 26.51 | 1 |
Other
|
Don't know
| 71 |
Pomona
| 5,220 |
One Year
|
United States
|
7541-YLXCL
|
Churned
| 0 | 0 |
Male
| 1 |
Cable
|
34.083086, -117.737997
| 34.083086 | -117.737997 | 0 | 65.4 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 |
Credit Card
| 1 | 46,626 | 1 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 0 | 36 | 2,498.4 | 0 | 954.36 | 0 | 3,452.76 | 1 | 1 |
91767
|
30 | 59 | 9.37 | 0 | null | null | 40 |
Long Beach
| 6,107 |
Month-to-Month
|
United States
|
8878-RYUKI
|
Stayed
| 0 | 1 |
Female
| 1 |
DSL
|
33.760458, -118.129725
| 33.760458 | -118.129725 | 0 | 59.45 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 31,352 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 52 | 3,043.7 | 0 | 487.24 | 0 | 3,530.94 | 0 | 1 |
90803
|
58 | 0 | 40 | 0 | null | null | 70 |
Hinkley
| 3,047 |
Two Year
|
United States
|
3373-DIUUN
|
Stayed
| 1 | 0 |
Male
| 0 | null |
34.983808, -117.239306
| 34.983808 | -117.239306 | 1 | 21.25 | 0 | 3 | 6 | null | 0 | 0 | 0 | 1 |
Credit Card
| 1 | 1,933 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 30 | 711.9 | 0 | 1,200 | 0 | 1,911.9 | 0 | 0 |
92347
|
29 | 0 | 7.32 | 0 | null | null | 28 |
Oceanside
| 4,801 |
Month-to-Month
|
United States
|
9708-KFDBY
|
Joined
| 0 | 0 |
Male
| 0 | null |
33.351059, -117.420557
| 33.351059 | -117.420557 | 0 | 20.55 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 98,239 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 1 | 20.55 | 0 | 7.32 | 0 | 27.87 | 1 | 0 |
92054
|
46 | 14 | 46.21 | 1 |
Dissatisfaction
|
Poor expertise of phone support
| 83 |
Duarte
| 3,818 |
One Year
|
United States
|
7931-PXHFC
|
Churned
| 0 | 1 |
Male
| 1 |
Cable
|
34.145695, -117.95982
| 34.145695 | -117.95982 | 0 | 62.3 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 27,414 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 0 | 38 | 2,354.8 | 0 | 1,755.98 | 0 | 4,110.78 | 0 | 1 |
91010
|
41 | 14 | 0 | 0 | null | null | 76 |
Biggs
| 3,752 |
One Year
|
United States
|
8898-KASCD
|
Stayed
| 0 | 1 |
Male
| 1 |
DSL
|
39.457388, -121.818201
| 39.457388 | -121.818201 | 0 | 35.55 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Credit Card
| 0 | 3,169 | 1 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 39 | 1,309.15 | 0 | 0 | 0 | 1,309.15 | 0 | 1 |
95917
|
58 | 21 | 17.9 | 0 | null | null | 73 |
Lytle Creek
| 4,296 |
Two Year
|
United States
|
8984-HPEMB
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
34.238162, -117.534306
| 34.238162 | -117.534306 | 0 | 118.65 | 1 | 0 | 0 |
Offer A
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 1,090 | 1 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 71 | 8,477.6 | 0 | 1,270.9 | 0 | 9,748.5 | 0 | 1 |
92358
|
20 | 59 | 29.41 | 1 |
Competitor
|
Competitor offered more data
| 91 |
Ahwahnee
| 3,458 |
Month-to-Month
|
United States
|
2777-PHDEI
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.375816, -119.739935
| 37.375816 | -119.739935 | 0 | 78.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 1,968 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 1 | 1 | 1 | 78.05 | 10 | 29.41 | 0 | 117.46 | 1 | 0 |
93601
|
57 | 0 | 45.75 | 0 | null | null | 42 |
Belvedere Tiburon
| 4,722 |
Two Year
|
United States
|
3976-HXHCE
|
Stayed
| 0 | 0 |
Male
| 0 | null |
37.885629, -122.46858
| 37.885629 | -122.46858 | 0 | 19.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 13,065 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 72 | 1,414.8 | 0 | 3,294 | 0 | 4,708.8 | 0 | 0 |
94920
|
43 | 24 | 8.69 | 0 | null | null | 62 |
Redondo Beach
| 3,271 |
Month-to-Month
|
United States
|
8149-AIQCG
|
Stayed
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.873395, -118.37019
| 33.873395 | -118.37019 | 0 | 73.15 | 1 | 0 | 0 |
Offer C
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 37,322 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 39 | 2,730.85 | 0 | 338.91 | 0 | 3,069.76 | 0 | 1 |
90278
|
33 | 0 | 16.81 | 1 |
Competitor
|
Competitor made better offer
| 80 |
Fallbrook
| 5,747 |
Month-to-Month
|
United States
|
3148-BLQJT
|
Churned
| 0 | 0 |
Male
| 0 | null |
33.362575, -117.299644
| 33.362575 | -117.299644 | 0 | 20.1 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 42,239 | 0 |
Q3
| 0 | 1 | 0 |
California
| 0 | 0 | 0 | 1 | 20.1 | 0 | 16.81 | 0 | 36.91 | 0 | 0 |
92028
|
54 | 0 | 30.82 | 0 | null | null | 66 |
Simi Valley
| 3,948 |
Two Year
|
United States
|
7601-DHFWZ
|
Stayed
| 0 | 0 |
Female
| 0 | null |
34.296813, -118.685703
| 34.296813 | -118.685703 | 0 | 24 | 1 | 0 | 0 |
Offer B
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 49,027 | 0 |
Q3
| 0 | 3 | 0 |
California
| 0 | 0 | 0 | 48 | 1,183.05 | 0 | 1,479.36 | 0 | 2,662.41 | 0 | 0 |
93063
|
69 | 11 | 3.76 | 0 | null | null | 68 |
Warner Springs
| 4,053 |
One Year
|
United States
|
4654-DLAMQ
|
Stayed
| 0 | 1 |
Female
| 1 |
Fiber Optic
|
33.323705, -116.626907
| 33.323705 | -116.626907 | 1 | 97 | 0 | 0 | 9 | null | 1 | 1 | 0 | 1 |
Bank Withdrawal
| 1 | 1,205 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 0 | 64 | 6,430.9 | 0 | 240.64 | 0 | 6,671.54 | 0 | 1 |
92086
|
31 | 0 | 7.72 | 0 | null | null | 47 |
Cypress
| 5,346 |
Month-to-Month
|
United States
|
2928-HLDBA
|
Stayed
| 0 | 0 |
Female
| 0 | null |
33.818477, -118.038307
| 33.818477 | -118.038307 | 0 | 20.7 | 0 | 0 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 47,344 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 6 | 112.75 | 0 | 46.32 | 0 | 159.07 | 0 | 0 |
90630
|
58 | 16 | 8.39 | 0 | null | null | 80 |
Ocotillo
| 5,979 |
Two Year
|
United States
|
8232-CTLKO
|
Stayed
| 1 | 0 |
Female
| 1 |
DSL
|
32.698964, -115.886656
| 32.698964 | -115.886656 | 1 | 59.75 | 0 | 2 | 9 |
Offer A
| 0 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 471 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 66 | 3,996.8 | 0 | 553.74 | 0 | 4,550.54 | 0 | 1 |
92259
|
43 | 20 | 0 | 0 | null | null | 36 |
San Bernardino
| 2,578 |
Two Year
|
United States
|
4472-LVYGI
|
Stayed
| 0 | 1 |
Female
| 1 |
Cable
|
34.084909, -117.258107
| 34.084909 | -117.258107 | 1 | 52.55 | 0 | 0 | 2 | null | 0 | 1 | 1 | 1 |
Bank Withdrawal
| 0 | 12,149 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 1 | 10 | 525.5 | 0 | 0 | 0 | 525.5 | 0 | 1 |
92408
|
65 | 6 | 16.36 | 1 |
Competitor
|
Competitor made better offer
| 88 |
Byron
| 5,203 |
Month-to-Month
|
United States
|
1965-AKTSX
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
37.83323, -121.601461
| 37.83323 | -121.601461 | 0 | 78.95 | 1 | 0 | 0 |
Offer D
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 10,153 | 0 |
Q3
| 0 | 1 | 1 |
California
| 0 | 0 | 0 | 14 | 1,101.85 | 0 | 229.04 | 0 | 1,330.89 | 0 | 1 |
94514
|
77 | 18 | 26.95 | 1 |
Price
|
Lack of affordable download/upload speed
| 81 |
Pasadena
| 4,419 |
Month-to-Month
|
United States
|
2070-FNEXE
|
Churned
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
34.159007, -118.087353
| 34.159007 | -118.087353 | 0 | 76.45 | 0 | 2 | 0 |
Offer E
| 0 | 1 | 0 | 0 |
Bank Withdrawal
| 1 | 32,369 | 0 |
Q3
| 0 | 2 | 1 |
California
| 0 | 0 | 0 | 7 | 503.6 | 0 | 188.65 | 11.05 | 681.2 | 0 | 0 |
91107
|
30 | 71 | 42.4 | 0 | null | null | 29 |
Artesia
| 5,364 |
One Year
|
United States
|
1698-XFZCI
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.867593, -118.080637
| 33.867593 | -118.080637 | 0 | 107.75 | 1 | 0 | 0 |
Offer B
| 1 | 1 | 1 | 0 |
Bank Withdrawal
| 1 | 16,398 | 0 |
Q3
| 0 | 3 | 0 |
California
| 1 | 1 | 1 | 61 | 6,521.9 | 0 | 2,586.4 | 0 | 9,108.3 | 0 | 1 |
90701
|
36 | 0 | 20.56 | 0 | null | null | 64 |
Spreckels
| 5,335 |
Two Year
|
United States
|
0402-OAMEN
|
Stayed
| 1 | 0 |
Female
| 0 | null |
36.624641, -121.647195
| 36.624641 | -121.647195 | 1 | 24.45 | 1 | 1 | 4 |
Offer A
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 407 | 0 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 72 | 1,709.1 | 0 | 1,480.32 | 0 | 3,189.42 | 0 | 0 |
93962
|
19 | 0 | 5.7 | 0 | null | null | 71 |
Smartville
| 4,974 |
Two Year
|
United States
|
0640-YJTPY
|
Stayed
| 1 | 0 |
Male
| 0 | null |
39.176595, -121.291692
| 39.176595 | -121.291692 | 1 | 21 | 0 | 1 | 3 |
Offer A
| 0 | 0 | 0 | 1 |
Bank Withdrawal
| 1 | 963 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 72 | 1,493.75 | 0 | 410.4 | 0 | 1,904.15 | 1 | 0 |
95977
|
28 | 59 | 42.99 | 0 | null | null | 22 |
Sacramento
| 5,494 |
Month-to-Month
|
United States
|
1866-OBPNR
|
Joined
| 1 | 0 |
Male
| 1 |
Fiber Optic
|
38.619049, -121.517552
| 38.619049 | -121.517552 | 1 | 74.6 | 0 | 1 | 5 | null | 1 | 0 | 0 | 1 |
Credit Card
| 1 | 31,422 | 0 |
Q3
| 1 | 5 | 0 |
California
| 0 | 0 | 0 | 1 | 74.6 | 0 | 42.99 | 0 | 117.59 | 1 | 1 |
95833
|
32 | 28 | 20.52 | 1 |
Competitor
|
Competitor had better devices
| 94 |
Long Beach
| 2,786 |
Month-to-Month
|
United States
|
3874-EQOEP
|
Churned
| 1 | 0 |
Male
| 1 |
Cable
|
33.783047, -118.1486
| 33.783047 | -118.1486 | 0 | 95 | 1 | 4 | 0 |
Offer E
| 0 | 0 | 0 | 0 |
Credit Card
| 1 | 43,467 | 0 |
Q3
| 0 | 1 | 0 |
California
| 1 | 1 | 1 | 7 | 655.5 | 10 | 143.64 | 36.6 | 772.54 | 0 | 0 |
90804
|
77 | 19 | 49.21 | 0 | null | null | 59 |
Wallace
| 4,848 |
One Year
|
United States
|
1641-RQDAY
|
Stayed
| 1 | 0 |
Female
| 1 |
Fiber Optic
|
38.192608, -120.957842
| 38.192608 | -120.957842 | 1 | 100.4 | 1 | 2 | 1 |
Offer C
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 304 | 0 |
Q3
| 1 | 3 | 1 |
California
| 1 | 0 | 1 | 32 | 3,217.65 | 0 | 1,574.72 | 0 | 4,792.37 | 0 | 1 |
95254
|
43 | 20 | 36.55 | 0 | null | null | 69 |
Stratford
| 4,454 |
Two Year
|
United States
|
6242-FEGFD
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
36.175255, -119.813805
| 36.175255 | -119.813805 | 1 | 96.6 | 1 | 0 | 5 | null | 1 | 1 | 0 | 1 |
Credit Card
| 1 | 1,729 | 1 |
Q3
| 1 | 3 | 0 |
California
| 0 | 0 | 0 | 66 | 6,424.25 | 0 | 2,412.3 | 0 | 8,836.55 | 0 | 1 |
93266
|
25 | 51 | 24.77 | 0 | null | null | 80 |
Yucaipa
| 5,056 |
Month-to-Month
|
United States
|
4010-YLMVT
|
Stayed
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.04597, -117.011825
| 34.04597 | -117.011825 | 0 | 106.6 | 1 | 0 | 0 |
Offer B
| 1 | 1 | 1 | 0 |
Credit Card
| 1 | 41,575 | 0 |
Q3
| 0 | 4 | 0 |
California
| 1 | 1 | 1 | 56 | 5,893.95 | 0 | 1,387.12 | 0 | 7,281.07 | 1 | 1 |
92399
|
31 | 0 | 23.43 | 0 | null | null | 57 |
Weimar
| 4,626 |
Two Year
|
United States
|
8544-JNBOX
|
Stayed
| 0 | 0 |
Male
| 0 | null |
39.00978, -120.978273
| 39.00978 | -120.978273 | 0 | 20.8 | 0 | 0 | 0 |
Offer A
| 0 | 0 | 1 | 0 |
Credit Card
| 1 | 31 | 0 |
Q3
| 0 | 5 | 0 |
California
| 0 | 0 | 0 | 72 | 1,521.2 | 0 | 1,686.96 | 0 | 3,208.16 | 0 | 0 |
95736
|
67 | 27 | 26.1 | 1 |
Attitude
|
Attitude of support person
| 75 |
Sylmar
| 3,110 |
Month-to-Month
|
United States
|
4510-PYUSH
|
Churned
| 0 | 0 |
Female
| 1 |
DSL
|
34.321621, -118.399841
| 34.321621 | -118.399841 | 0 | 57.15 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 |
Credit Card
| 1 | 81,986 | 0 |
Q3
| 0 | 1 | 1 |
California
| 0 | 0 | 0 | 38 | 2,250.65 | 0 | 991.8 | 0 | 3,242.45 | 0 | 1 |
91342
|
52 | 76 | 2.96 | 0 | null | null | 24 |
San Jose
| 2,871 |
Month-to-Month
|
United States
|
3059-NGMXB
|
Stayed
| 1 | 0 |
Male
| 1 |
DSL
|
37.257063, -121.923037
| 37.257063 | -121.923037 | 1 | 69.2 | 1 | 3 | 8 |
Offer D
| 1 | 1 | 0 | 1 |
Credit Card
| 1 | 45,257 | 0 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 0 | 14 | 944.65 | 0 | 41.44 | 0 | 986.09 | 0 | 1 |
95124
|
70 | 22 | 21.9 | 0 | null | null | 72 |
Los Angeles
| 5,039 |
Two Year
|
United States
|
2545-EBUPK
|
Joined
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.954017, -118.402447
| 33.954017 | -118.402447 | 0 | 84.05 | 1 | 0 | 0 |
Offer E
| 0 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 39,334 | 0 |
Q3
| 0 | 3 | 1 |
California
| 1 | 0 | 0 | 2 | 186.05 | 0 | 43.8 | 0 | 229.85 | 0 | 1 |
90045
|
40 | 0 | 27.59 | 0 | null | null | 31 |
Yermo
| 3,167 |
Month-to-Month
|
United States
|
8974-OVACP
|
Joined
| 0 | 0 |
Female
| 0 | null |
35.013299, -116.834092
| 35.013299 | -116.834092 | 0 | 20.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Mailed Check
| 1 | 1,195 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 1 | 20.15 | 0 | 27.59 | 0 | 47.74 | 0 | 0 |
92398
|
55 | 4 | 46.36 | 1 |
Attitude
|
Attitude of support person
| 65 |
Westlake Village
| 4,852 |
Month-to-Month
|
United States
|
0923-PNFUB
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
34.130992, -118.894673
| 34.130992 | -118.894673 | 0 | 83.75 | 0 | 0 | 0 |
Offer E
| 1 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 18,735 | 0 |
Q3
| 0 | 2 | 0 |
California
| 0 | 0 | 1 | 3 | 247.25 | 0 | 139.08 | 0 | 386.33 | 0 | 1 |
91361
|
50 | 23 | 47.91 | 0 | null | null | 49 |
Monterey Park
| 5,001 |
Two Year
|
United States
|
6369-MCAKO
|
Stayed
| 1 | 1 |
Female
| 1 |
DSL
|
34.049172, -118.115022
| 34.049172 | -118.115022 | 1 | 89.05 | 1 | 1 | 4 |
Offer A
| 1 | 1 | 1 | 1 |
Bank Withdrawal
| 1 | 26,933 | 1 |
Q3
| 1 | 3 | 0 |
California
| 1 | 1 | 1 | 68 | 6,185.8 | 0 | 3,257.88 | 0 | 9,443.68 | 0 | 1 |
91755
|
53 | 14 | 9.46 | 0 | null | null | 70 |
Carson
| 2,583 |
Month-to-Month
|
United States
|
9003-CPATH
|
Stayed
| 0 | 1 |
Male
| 1 |
Fiber Optic
|
33.822295, -118.26411
| 33.822295 | -118.26411 | 0 | 79.9 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 |
Bank Withdrawal
| 1 | 55,486 | 0 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 0 | 42 | 3,313.4 | 0 | 397.32 | 23.47 | 3,687.25 | 0 | 1 |
90745
|
39 | 16 | 31.15 | 0 | null | null | 53 |
Kelseyville
| 5,641 |
Two Year
|
United States
|
6631-HMANX
|
Stayed
| 0 | 1 |
Male
| 1 |
Cable
|
38.93496, -122.792243
| 38.93496 | -122.792243 | 1 | 85.45 | 1 | 0 | 10 | null | 1 | 0 | 1 | 1 |
Credit Card
| 1 | 9,902 | 1 |
Q3
| 1 | 4 | 0 |
California
| 1 | 1 | 1 | 72 | 6,227.5 | 0 | 2,242.8 | 0 | 8,470.3 | 0 | 1 |
95451
|
57 | 24 | 42.67 | 1 |
Dissatisfaction
|
Product dissatisfaction
| 85 |
San Bernardino
| 5,591 |
Two Year
|
United States
|
3512-IZIKN
|
Churned
| 0 | 1 |
Female
| 1 |
DSL
|
34.183286, -117.221722
| 34.183286 | -117.221722 | 1 | 65.3 | 1 | 0 | 1 |
Offer A
| 0 | 1 | 0 | 1 |
Credit Card
| 1 | 53,636 | 1 |
Q3
| 1 | 1 | 0 |
California
| 0 | 0 | 0 | 70 | 4,759.75 | 0 | 2,986.9 | 0 | 7,746.65 | 0 | 1 |
92404
|
69 | 6 | 7.94 | 1 |
Price
|
Price too high
| 94 |
Torrance
| 5,884 |
Month-to-Month
|
United States
|
7056-IMHCC
|
Churned
| 0 | 0 |
Male
| 1 |
Fiber Optic
|
33.833699, -118.314387
| 33.833699 | -118.314387 | 1 | 101.9 | 1 | 0 | 1 |
Offer B
| 1 | 0 | 1 | 1 |
Bank Withdrawal
| 1 | 40,705 | 0 |
Q3
| 1 | 1 | 1 |
California
| 1 | 0 | 1 | 53 | 5,549.4 | 0 | 420.82 | 0 | 5,970.22 | 0 | 1 |
90501
|
62 | 10 | 32.12 | 1 |
Competitor
|
Competitor made better offer
| 74 |
Temecula
| 5,056 |
Month-to-Month
|
United States
|
7548-SEPYI
|
Churned
| 0 | 0 |
Female
| 1 |
Fiber Optic
|
33.507255, -117.029473
| 33.507255 | -117.029473 | 0 | 96.25 | 0 | 0 | 0 |
Offer E
| 1 | 0 | 1 | 0 |
Bank Withdrawal
| 1 | 46,171 | 0 |
Q3
| 0 | 2 | 0 |
California
| 1 | 1 | 1 | 5 | 512.45 | 0 | 160.6 | 0 | 673.05 | 0 | 1 |
92592
|
58 | 19 | 1.1 | 0 | null | null | 61 |
Yucca Valley
| 3,334 |
Month-to-Month
|
United States
|
3137-LUPIX
|
Stayed
| 0 | 0 |
Female
| 1 |
Cable
|
34.159534, -116.425984
| 34.159534 | -116.425984 | 0 | 64.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 |
Credit Card
| 1 | 20,486 | 1 |
Q3
| 0 | 4 | 0 |
California
| 0 | 0 | 1 | 4 | 253 | 0 | 4.4 | 0 | 257.4 | 0 | 1 |
92284
|
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