Dataset Viewer
utterance_id
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182
| label
stringclasses 2
values | confidence
stringclasses 3
values | pattern_type
stringclasses 10
values | conversation_id
stringclasses 7
values | turn_number
int32 -1
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stringclasses 4
values | variation_contractions
stringclasses 1
value | variation_repetition
stringclasses 1
value | variation_formality
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values | context_emotional_state
stringclasses 4
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stringclasses 3
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109
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000000
|
Can you explain the late fee on my bill?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer is inquiring about a charge on their account
|
||
single_000001
|
My package still hasn't arrived.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is reporting an issue with a delivery
|
||
single_000002
|
What's the status of my refund?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is following up on a previous request
|
||
single_000003
|
I already paid my bill online.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is providing information about a recent payment
|
||
single_000004
|
How do I upgrade my phone plan?
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is seeking guidance on modifying their service plan
|
||
single_000005
|
Can you check if my payment was processed?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer is inquiring about a recent payment
|
||
single_000006
|
My order still hasn't arrived.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is reporting an issue with a delivery
|
||
single_000007
|
What's the status of my claim?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is following up on an existing claim
|
||
single_000008
|
How do I reset my password?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
account
|
confused
|
intermediate
|
Customer is seeking technical assistance
|
||
single_000009
|
Is there a fee for canceling my subscription?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
account
|
confused
|
intermediate
|
Customer is inquiring about subscription terms
|
||
single_000013
|
I already paid my bill, but it's still showing as overdue.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is disputing a payment
|
||
single_000014
|
How do I upgrade my current plan to a faster speed?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is seeking assistance with a service change
|
||
single_000023
|
I entered my payment information.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is indicating they've completed a task
|
||
single_000034
|
How do I upgrade my current plan?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is seeking guidance on modifying their service
|
||
single_000040
|
Can you tell me the status of my order?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to inquire about a recent online purchase
|
||
single_000041
|
My phone bill is way too high, can you help me lower it?
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer calls to complain about their phone bill
|
||
single_000042
|
I already paid my credit card bill, why is it still showing as overdue?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer calls to dispute a late payment fee
|
||
single_000043
|
What are the benefits of the new streaming service you're offering?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to inquire about a new service promotion
|
||
single_000044
|
I'd like to return this product, what's the process for that?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to initiate a product return
|
||
single_000048
|
I've attached the required documents to my application.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is providing information for a application process
|
||
single_000055
|
Can you check if my payment went through?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer is inquiring about a recent payment
|
||
single_000058
|
I entered my new address, now what?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer has taken an action and is waiting for next steps
|
||
single_000059
|
How much does it cost to upgrade my plan?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about pricing for a plan upgrade
|
||
single_000077
|
I already paid my credit card bill, why is it still showing as outstanding?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer calls to dispute outstanding balance on credit card account
|
||
single_000079
|
How do I return this defective product I received?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to report defective product received in the mail
|
||
single_000080
|
What's the status of my order?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about a recent purchase
|
||
single_000081
|
My phone bill is way too high.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is reporting a problem with their phone bill
|
||
single_000082
|
I filled out the application form.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is indicating they have completed a task
|
||
single_000083
|
My policy number is 987654.
|
turn-ending
|
high
|
direct_questions
| -1 |
digit
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is providing information to the agent
|
||
single_000084
|
I'd like to upgrade my plan.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is making a decision about their service plan
|
||
single_000118
|
I've attached the required documents to my account.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
account
|
neutral
|
intermediate
|
Customer is providing information to resolve an issue
|
||
single_000126
|
My phone bill is higher than expected.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is reporting a problem with their phone bill.
|
||
single_000127
|
I entered my login credentials.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is attempting to access their account and has completed the login process.
|
||
single_000128
|
My order number is #ORD1234.
|
turn-ending
|
high
|
direct_questions
| -1 |
digit
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is providing information about their order.
|
||
single_000129
|
Can I get a refund for the returned item?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is requesting a refund for a returned item.
|
||
single_000143
|
What are the different types of insurance plans you offer?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to inquire about insurance options
|
||
single_000148
|
I entered my new address, is that okay now?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about an address change
|
||
single_000153
|
I've paid my bill, but it's still showing as overdue.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is disputing a payment status
|
||
single_000154
|
What are the benefits of the premium subscription?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about a service upgrade
|
||
single_000174
|
How do I upgrade my current phone plan?
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is seeking information on plan options
|
||
single_000183
|
I entered my new address.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is reporting a change of address
|
||
single_000184
|
How much does shipping cost?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about shipping costs for an order
|
||
single_000192
|
I already paid my credit card bill, why is it still showing as pending?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer calls to dispute credit card bill payment
|
||
single_000193
|
What are the benefits of the premium subscription plan?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer inquires about subscription plans and features
|
||
single_000194
|
I just moved to a new address, can you update my account?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
account
|
confused
|
intermediate
|
Customer calls to update account information
|
||
single_000197
|
I've entered my login credentials, but I'm still not logged in.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is having trouble accessing their account
|
||
single_000198
|
What's the return policy for this product?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer wants to know about returning a recently purchased product
|
||
single_000199
|
I'd like to upgrade my current plan to a faster one.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer wants to change their current service plan
|
||
single_000206
|
I'm having trouble with my login credentials.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer contacts support for help with account access
|
||
single_000207
|
I've attached the payment to my email, can you process it?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer emails payment information to support
|
||
single_000208
|
What are the fees associated with withdrawing from an ATM abroad?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer inquires about banking fees while traveling
|
||
single_000209
|
I'd like to upgrade my current phone plan, what's available?
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to explore phone plan options
|
||
single_000211
|
My phone is frozen and won't turn on.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is reporting a technical issue with their device
|
||
single_000212
|
I've entered my login credentials, but I'm still not in.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is having trouble accessing their account
|
||
single_000214
|
How do I return this item I ordered?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer wants to initiate a return process
|
||
single_000236
|
My phone is frozen and won't turn off.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer reports technical issue
|
||
single_000239
|
I'd like to upgrade my current plan.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer wants to change their plan
|
||
single_000254
|
I already paid my insurance premium last month.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is disputing a charge on their insurance policy
|
||
single_000272
|
I already paid my bill, can you confirm?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer is verifying a recent payment
|
||
single_000273
|
Can you tell me more about the promotion?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is interested in learning about a current promotion
|
||
single_000274
|
I'd like to return this item, please.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer wants to initiate a return process
|
||
single_000278
|
I'd like to return this product.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is initiating a return process
|
||
single_000282
|
I entered my login credentials, but I'm still not in.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is having trouble accessing their account
|
||
single_000313
|
I entered my login credentials, but it's not working.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is having trouble accessing their account
|
||
single_000323
|
I've already paid my bill for this month.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is disputing a charge on their account
|
||
single_000353
|
I've already paid my bill, but it's still showing as pending.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer calls to resolve billing issue
|
||
single_000354
|
What are the hours of operation for your store?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to ask about store hours before visiting
|
||
single_000374
|
I'm having trouble with my login credentials, can you reset them for me?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer calls to report technical issue
|
||
single_000377
|
My order number is #98765.
|
turn-ending
|
high
|
direct_questions
| -1 |
digit
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer calls to track package
|
||
single_000405
|
Can you check if my order has shipped yet?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about order status
|
||
single_000407
|
I've entered my login credentials, but it's not working.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is having trouble accessing their account
|
||
single_000408
|
What's the total cost of the new plan?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about pricing
|
||
single_000409
|
I have a question about my recent bill.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer wants to discuss their account billing
|
||
single_000448
|
I entered my new address online.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is providing information for an update
|
||
single_000454
|
Can I get a refund if I cancel now?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
account
|
confused
|
intermediate
|
Customer is inquiring about the consequences of a specific action
|
||
single_000467
|
I already paid my credit card bill last week.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is responding to an agent's inquiry about payment
|
||
single_000469
|
I'd like to return this product I bought yesterday.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer wants to initiate a return process
|
||
single_000477
|
How do I return this product?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer wants to initiate a return process
|
||
single_000517
|
I've entered my login credentials.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is trying to access their account online
|
||
single_000518
|
My order number is #987654.
|
turn-ending
|
high
|
direct_questions
| -1 |
digit
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is providing information to track an order
|
||
single_000533
|
I'd like to upgrade my phone plan.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is requesting a change to their service
|
||
single_000543
|
What are the fees associated with this loan?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer inquires about loan fees
|
||
single_000544
|
I'd like to return this product, please.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer requests product return
|
||
single_000572
|
How do I return a defective product?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer needs assistance with a product return
|
||
single_000573
|
I've already paid my bill, but it's still showing as overdue.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer is disputing a payment status
|
||
single_000624
|
How do I upgrade my current plan to a higher speed?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is seeking guidance on modifying their service plan
|
||
single_000638
|
I entered my new address, is that okay?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is confirming a change of address
|
||
single_000639
|
How much does the upgrade cost?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is inquiring about upgrading a service or product
|
||
single_000651
|
My order still hasn't arrived after 3 weeks.
|
turn-ending
|
high
|
direct_questions
| -1 |
digit
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is reporting an issue with a delayed order
|
||
single_000653
|
I entered my payment information, what's next?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
confused
|
intermediate
|
Customer has completed a step in a process and is seeking guidance
|
||
single_000654
|
How do I upgrade my current plan to the new one?
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is seeking instructions on making a change to their service plan
|
||
single_000657
|
I've tried restarting my router, but my internet still isn't working.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
technical
|
neutral
|
intermediate
|
Technical support call about internet connectivity issues
|
||
single_000659
|
Can you tell me more about the free trial offer?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Sales call about subscription service
|
||
single_000672
|
I've already paid the invoice, can you confirm?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is following up on a payment
|
||
single_000674
|
Can you escalate this issue to a supervisor?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is requesting further assistance
|
||
single_000729
|
I already paid my bill, but it's still showing as pending.
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
billing
|
neutral
|
intermediate
|
Customer calls to resolve billing issue
|
||
single_000736
|
I'm not getting any signal on my phone.
|
turn-ending
|
high
|
direct_questions
| -1 |
written
|
standard
|
none
|
neutral
|
general
|
neutral
|
intermediate
|
Customer is reporting a technical issue with their phone service
|
||
single_000739
|
Can you transfer me to a supervisor?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer is escalating their issue to a higher authority
|
||
single_000744
|
I just moved to a new address, can you update my information?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer needs to update their address on file
|
||
single_000748
|
What are the fees associated with withdrawing cash abroad?
|
turn-ending
|
high
|
direct_questions
| -1 |
none
|
standard
|
none
|
neutral
|
general
|
confused
|
intermediate
|
Customer inquires about banking fees
|
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