utterance_id
stringlengths 13
13
| text
stringlengths 10
229
| label
stringclasses 2
values | confidence
stringclasses 11
values | dialog_act
stringclasses 12
values | conversation_type
stringclasses 1
value | conversation_id
stringclasses 1
value | turn_number
int32 -1
-1
| previous_context
stringclasses 1
value | speaker
stringclasses 1
value | linguistic_repetition_type
stringclasses 3
values | linguistic_number_format
stringclasses 8
values | linguistic_contraction_style
stringclasses 8
values | linguistic_formality
stringclasses 3
values | linguistic_discourse_marker
stringclasses 67
values | linguistic_false_start
stringclasses 11
values | linguistic_hesitation_marker
stringclasses 34
values | context_context_description
stringlengths 13
90
| context_call_type
stringclasses 56
values | context_emotional_state
stringclasses 43
values | context_technical_level
stringclasses 7
values | context_issue_status
stringclasses 16
values | context_urgency
stringclasses 5
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000323
|
Please remove the late fee from my account, I paid the bill on time.
|
turn-ending
|
0.95
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
formal
|
none
|
none
|
none
|
Customer is calling to dispute a late fee.
|
billing
|
frustrated
|
high
|
new
|
high
|
|||
single_000324
|
I need to change my flight to a later time, can you help me with that?
|
turn-ending
|
0.85
|
request_action
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
none
|
none
|
minimal
|
Customer is calling to modify their flight reservation.
|
modification
|
neutral
|
medium
|
new
|
medium
|
|||
single_000325
|
Can you please provide me with a refund for the service I didn't receive?
|
turn-ending
|
0.9
|
request_action
| -1
|
customer
|
processing
|
none
|
expanded
|
formal
|
none
|
none
|
minimal
|
Customer is calling to request a refund for a service not received.
|
refund
|
slightly_frustrated
|
low
|
new
|
low
|
|||
single_000326
|
Okay, let me just see what's going on with my order here...
|
turn-holding
|
0.8
|
processing_marker
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
transition
|
none
|
minimal
|
Customer is checking on the status of their order
|
customer_service
|
neutral
|
low
|
in_progress
|
low
|
|||
single_000327
|
Bear with me for a moment while I check on that...
|
turn-holding
|
0.9
|
processing_marker
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
apologetic
|
none
|
pause
|
Customer is asking about a product return policy
|
technical_support
|
slightly_frustrated
|
medium
|
open
|
medium
|
|||
single_000328
|
I'm just going to pull up my account information real quick...
|
turn-holding
|
0.7
|
processing_marker
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
transition
|
none
|
pause
|
Customer is trying to troubleshoot an issue with their account
|
account
|
confused
|
low
|
in_progress
|
low
|
|||
single_000329
|
Give me one second to look up the details on that...
|
turn-holding
|
0.6
|
processing_marker
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
transition
|
none
|
pause
|
Customer is asking about a specific product feature
|
sales_support
|
interested
|
medium
|
open
|
low
|
|||
single_000330
|
Let me check my notes from our previous conversation...
|
turn-holding
|
0.5
|
processing_marker
| -1
|
customer
|
processing
|
none
|
formal
|
neutral
|
reference
|
none
|
minimal
|
Customer is following up on a previous issue
|
follow_up
|
neutral
|
low
|
in_progress
|
low
|
|||
single_000331
|
I would like to return this product, can you please assist me with that?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
formal
|
none
|
none
|
none
|
Customer is calling to return a product
|
return
|
neutral
|
low
|
new
|
low
|
|||
single_000333
|
Please cancel my subscription effective immediately
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
formal
|
none
|
none
|
none
|
Customer is calling to cancel their subscription
|
account
|
neutral
|
low
|
new
|
high
|
|||
single_000334
|
I need to speak with a supervisor about my issue, can you transfer me?
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
processing
|
none
|
contracted
|
neutral
|
setup_phrase
|
none
|
minimal
|
Customer is calling to escalate their issue to a supervisor
|
escalation
|
frustrated
|
medium
|
in_progress
|
high
|
|||
single_000335
|
Can you provide me with a refund for the incorrect charge on my account?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
none
|
none
|
none
|
Customer is calling to request a refund for an incorrect charge
|
billing
|
neutral
|
low
|
new
|
medium
|
|||
single_000336
|
I'd like to return this defective product, can you walk me through the process?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
none
|
none
|
none
|
Customer is calling to return a defective product
|
return
|
neutral
|
low
|
new
|
low
|
|||
single_000339
|
I need to upgrade my plan, can you tell me what options are available?
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
none
|
none
|
none
|
Customer is looking to upgrade their service
|
sales
|
neutral
|
medium
|
new
|
low
|
|||
single_000341
|
So, I was trying to log in and...
|
turn-holding
|
0.8
|
story_development
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
setup_phrase
|
none
|
none
|
customer having trouble logging in
|
technical support
|
frustrated
|
low
|
new
|
medium
|
|||
single_000342
|
Let me explain the whole situation from the beginning, I mean...
|
turn-holding
|
0.9
|
story_development
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
let me explain
|
none
|
I mean
|
customer describing a complex issue
|
customer service
|
calm
|
medium
|
ongoing
|
low
|
|||
single_000343
|
It all started yesterday when I got this email and, uh...
|
turn-holding
|
0.7
|
story_development
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
it all started
|
none
|
minimal
|
customer reporting a recent issue
|
technical support
|
confused
|
low
|
new
|
high
|
|||
single_000344
|
Okay, so basically what I'm trying to say is, I was on the website and...
|
turn-holding
|
0.85
|
story_development
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
setup_phrase
|
none
|
none
|
customer describing a website issue
|
customer service
|
patient
|
medium
|
ongoing
|
medium
|
|||
single_000345
|
I'm not sure if this is relevant, but I think it's worth mentioning that, you see...
|
turn-holding
|
0.95
|
story_development
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
I'm not sure if this is relevant
|
none
|
you see
|
customer providing additional context
|
technical support
|
confused
|
high
|
resolved
|
low
|
|||
single_000346
|
I'd like to purchase the protection plan for my new laptop.
|
turn-ending
|
0.9
|
decision_statement
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
Customer is calling to inquire about purchasing a protection plan for their new laptop.
|
sales
|
neutral
|
low
|
new
|
low
|
|||
single_000347
|
I want to cancel my subscription to the streaming service, please.
|
turn-ending
|
0.8
|
decision_statement
| -1
|
customer
|
processing
|
none
|
none
|
formal
|
none
|
none
|
minimal
|
Customer is calling to cancel their subscription to a streaming service.
|
account
|
frustrated
|
medium
|
existing
|
medium
|
|||
single_000348
|
I'll take the basic plan, but can you tell me more about the upgrade options?
|
turn-ending
|
0.7
|
decision_statement
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
but
|
none
|
none
|
Customer is calling to inquire about and purchase a plan.
|
sales
|
curious
|
medium
|
new
|
low
|
|||
single_000349
|
I'd prefer to pay the full amount upfront, if that's possible.
|
turn-ending
|
0.6
|
decision_statement
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer is calling to make a payment on their account.
|
payment
|
neutral
|
low
|
existing
|
high
|
|||
single_000350
|
I've decided to go with the recommended maintenance package for my vehicle.
|
turn-ending
|
0.95
|
decision_statement
| -1
|
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
Customer is calling to inquire about and purchase a maintenance package for their vehicle.
|
sales
|
satisfied
|
medium
|
new
|
low
|
|||
single_000352
|
Let me just see what's going on here...
|
turn-holding
|
0.9
|
processing_marker
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer reporting a technical issue
|
technical_support
|
frustrated
|
medium
|
new
|
high
|
|||
single_000353
|
I'm going to go ahead and look into that for you, can you please hold for just a minute?
|
turn-holding
|
0.7
|
processing_marker
| -1
|
customer
|
none
|
none
|
formal
|
formal
|
polite
|
none
|
none
|
Customer requesting account information
|
account_management
|
neutral
|
low
|
open
|
low
|
|||
single_000354
|
Give me a sec to pull up your account details...
|
turn-holding
|
0.6
|
processing_marker
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
filler
|
Customer inquiring about billing
|
account
|
concerned
|
low
|
new
|
medium
|
|||
single_000355
|
Just a moment, I need to check on the status of your order...
|
turn-holding
|
0.8
|
processing_marker
| -1
|
customer
|
processing
|
none
|
formal
|
neutral
|
transition
|
none
|
minimal
|
Customer tracking a package
|
order_tracking
|
anxious
|
low
|
open
|
high
|
|||
single_000356
|
Just a moment, I need to verify some information...
|
turn-holding
|
0.8
|
processing_marker
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
setup_phrase
|
none
|
minimal
|
Customer calling to inquire about order status
|
inquiry
|
neutral
|
low
|
open
|
low
|
|||
single_000357
|
Okay, bear with me while I check on that...
|
turn-holding
|
0.9
|
processing_marker
| -1
|
customer
|
none
|
none
|
contracted
|
neutral
|
okay
|
none
|
bear with me
|
Customer requesting help with product troubleshooting
|
support
|
frustrated
|
medium
|
in_progress
|
medium
|
|||
single_000358
|
I'm going to go ahead and look into that real quick...
|
turn-holding
|
0.7
|
processing_marker
| -1
|
customer
|
none
|
none
|
contracted
|
neutral
|
I'm going to
|
none
|
real quick
|
Customer asking about return policy
|
inquiry
|
neutral
|
low
|
open
|
low
|
|||
single_000359
|
Let me see what I can find out about that for you...
|
turn-holding
|
0.6
|
processing_marker
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
let me
|
none
|
see what I can find out
|
Customer inquiring about product availability
|
inquiry
|
neutral
|
low
|
open
|
low
|
|||
single_000360
|
Give me just one second to pull up your account information...
|
turn-holding
|
0.5
|
processing_marker
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
give me
|
none
|
just one second
|
Customer calling to update account details
|
account
|
neutral
|
medium
|
in_progress
|
medium
|
|||
single_000362
|
I made the payment yesterday at 3 PM through the website.
|
turn-ending
|
medium
|
information_provision
| -1
|
customer
|
processing
|
digit
|
none
|
neutral
|
none
|
none
|
minimal
|
Customer calling to confirm a payment.
|
billing
|
slightly frustrated
|
medium
|
in progress
|
medium
|
|||
single_000364
|
I've been trying to reach you guys for hours, and my order number is #ORD1234.
|
turn-ending
|
low
|
information_provision
| -1
|
customer
|
processing
|
digit
|
none
|
neutral
|
none
|
none
|
minimal
|
Customer calling about a delayed order.
|
inbound
|
angry
|
low
|
in progress
|
high
|
|||
single_000367
|
The problem I'm experiencing is with the— uh, sorry, what was the word I was looking for...?
|
turn-holding
|
0.7
|
self_correction
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
setup_phrase
|
thought_restart
|
minimal
|
customer reporting technical issue
|
inbound
|
frustrated
|
medium
|
open
|
medium
|
|||
single_000368
|
My password is— no, wait, I mean my username is...
|
turn-holding
|
0.9
|
self_correction
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
filled_pause
|
thought_restart
|
minimal
|
customer having login issues
|
inbound
|
neutral
|
low
|
open
|
low
|
|||
single_000369
|
I'd like to return the— oh, sorry, I mean exchange the...
|
turn-holding
|
0.6
|
self_correction
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
setup_phrase
|
thought_restart
|
filled_pause
|
customer inquiring about return policy
|
inbound
|
neutral
|
low
|
open
|
low
|
|||
single_000370
|
The error message says— um, let me read it again...?
|
turn-holding
|
0.5
|
self_correction
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
filled_pause
|
thought_restart
|
minimal
|
customer reporting error message
|
inbound
|
confused
|
medium
|
open
|
medium
|
|||
single_000372
|
Well, I'm not really sure if this is the right department, but...
|
turn-holding
|
0.7
|
hesitation
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
setup_phrase
|
none
|
well
|
customer unsure about department
|
general inquiry
|
confused
|
medium
|
new
|
medium
|
|||
single_000373
|
Hmm, let me see if I can find that order number for you...
|
turn-holding
|
0.9
|
hesitation
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
filled pause
|
none
|
minimal
|
customer searching for order information
|
order status
|
patient
|
high
|
in progress
|
high
|
|||
single_000375
|
I'm not sure, let me, uh, check on that for a second...
|
turn-holding
|
0.5
|
hesitation
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
filled pause
|
none
|
minimal
|
customer checking information
|
general inquiry
|
confused
|
medium
|
new
|
low
|
|||
single_000377
|
The issue I'm experiencing is with the— uh— you know, the thingamajig...
|
turn-holding
|
0.7
|
self_correction
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
setup_phrase
|
thought_restart
|
minimal
|
customer reporting technical issue
|
outbound
|
frustrated
|
medium
|
new
|
medium
|
|||
single_000378
|
I'm trying to return this product because— actually, can I start over?
|
turn-holding
|
0.9
|
self_correction
| -1
|
customer
|
processing
|
none
|
contracted
|
neutral
|
transition
|
thought_restart
|
minimal
|
customer initiating return process
|
inbound
|
neutral
|
high
|
open
|
low
|
|||
single_000379
|
My password is— no, I mean my username is...
|
turn-holding
|
0.6
|
self_correction
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
none
|
thought_restart
|
minimal
|
customer having login issues
|
outbound
|
confused
|
low
|
new
|
high
|
|||
single_000380
|
I'd like to speak with a supervisor because— well, let me explain the situation first...
|
turn-holding
|
0.8
|
self_correction
| -1
|
customer
|
processing
|
none
|
contracted
|
neutral
|
setup_phrase
|
thought_restart
|
minimal
|
customer requesting escalation
|
inbound
|
angry
|
medium
|
open
|
high
|
|||
single_000383
|
The error message says connection timeout, and I've tried restarting my router.
|
turn-ending
|
0.7
|
information_provision
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
and
|
none
|
minimal
|
Customer calling to report internet connectivity issue.
|
inbound
|
frustrated
|
high
|
open
|
high
|
|||
single_000384
|
I've been trying to reach you guys for hours, and my order number is #INV1234.
|
turn-ending
|
0.6
|
information_provision
| -1
|
customer
|
processing
|
digit
|
expanded
|
neutral
|
and
|
none
|
minimal
|
Customer calling to track order status.
|
inbound
|
angry
|
low
|
open
|
high
|
|||
single_000385
|
My package was supposed to arrive yesterday, but it's still not here, and the tracking number is 1Z1234567890123456.
|
turn-ending
|
0.5
|
information_provision
| -1
|
customer
|
processing
|
account_id
|
expanded
|
neutral
|
and
|
none
|
minimal
|
Customer calling to report missing package.
|
inbound
|
disappointed
|
medium
|
open
|
medium
|
|||
single_000389
|
I'd prefer to pay the full amount today, if that's possible.
|
turn-ending
|
0.6
|
decision_statement
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer calling to make a payment.
|
payment
|
neutral
|
low
|
new
|
medium
|
|||
single_000390
|
I'll go with the standard plan, but can I get a discount?
|
turn-ending
|
0.5
|
decision_statement
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
Customer calling to purchase a new plan.
|
purchase
|
hopeful
|
medium
|
new
|
low
|
|||
single_000391
|
I would like to return this item, can you please let me know the process?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
formal
|
setup_phrase
|
none
|
none
|
customer calling to return an item
|
return
|
neutral
|
low
|
new
|
low
|
|||
single_000392
|
Send me a new password reset link, I forgot my password again.
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
none
|
none
|
contracted
|
neutral
|
none
|
none
|
none
|
customer having trouble logging in
|
technical support
|
frustrated
|
medium
|
ongoing
|
medium
|
|||
single_000395
|
Please cancel my subscription, I don't want to continue with the service.
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
processing
|
none
|
standard
|
formal
|
none
|
none
|
minimal
|
customer calling to cancel their subscription
|
account
|
neutral
|
low
|
new
|
low
|
|||
single_000396
|
I've been trying to reset my password for the past hour, but it's just not working.
|
turn-ending
|
0.9
|
problem_statement
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
none
|
none
|
none
|
Customer is having trouble with their account login
|
technical support
|
frustrated
|
medium
|
new
|
medium
|
|||
single_000397
|
My phone bill is way higher than it should be this month.
|
turn-ending
|
0.8
|
problem_statement
| -1
|
customer
|
processing
|
none
|
contracted
|
neutral
|
none
|
none
|
minimal
|
Customer is inquiring about a discrepancy in their phone bill
|
billing
|
concerned
|
low
|
new
|
low
|
|||
single_000398
|
I'm having trouble with my internet connection, it keeps dropping every few minutes.
|
turn-ending
|
0.95
|
problem_statement
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
none
|
none
|
minimal
|
Customer is experiencing issues with their internet service
|
technical
|
frustrated
|
medium
|
new
|
high
|
|||
single_000400
|
I've been on hold for over 20 minutes and still haven't spoken to anyone, this is ridiculous.
|
turn-ending
|
0.95
|
problem_statement
| -1
|
customer
|
processing
|
digit
|
expanded
|
neutral
|
none
|
none
|
minimal
|
Customer is expressing frustration with the wait time
|
general complaint
|
angry
|
low
|
new
|
high
|
|||
single_000403
|
Hmm, let me see if I can find that information real quick...
|
turn-holding
|
0.7
|
hesitation
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer is trying to locate product information
|
technical support
|
neutral
|
high
|
in progress
|
low
|
|||
single_000404
|
Okay, so I think what I'm trying to say is, can you just bear with me for a second?
|
turn-holding
|
0.6
|
hesitation
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
setup_phrase
|
none
|
okay
|
Customer is explaining complex issue
|
technical support
|
frustrated
|
high
|
new
|
high
|
|||
single_000405
|
I'm not sure if this is relevant, but maybe if I tell you what happened last time...
|
turn-holding
|
0.8
|
hesitation
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
none
|
none
|
i'm not sure
|
Customer is describing recurring issue
|
customer service
|
confused
|
medium
|
in progress
|
medium
|
|||
single_000407
|
The thing I need to figure out, and I'm hoping you can help me with, is...
|
turn-holding
|
0.9
|
elaboration_setup
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
the thing
|
none
|
none
|
Customer is inquiring about a billing issue.
|
customer service
|
curious
|
basic
|
new
|
low
|
|||
single_000409
|
What I'm trying to understand, if you could bear with me for a second, is...
|
turn-holding
|
0.6
|
elaboration_setup
| -1
|
customer
|
processing
|
none
|
formal
|
neutral
|
what I'm trying to understand
|
none
|
minimal
|
Customer is asking about a complex policy issue.
|
customer service
|
patient
|
expert
|
resolved
|
low
|
|||
single_000410
|
Okay, so, if I can just start again from the beginning...
|
turn-holding
|
0.5
|
elaboration_setup
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
setup_phrase
|
none
|
none
|
Customer is re-explaining a previous issue.
|
follow-up
|
apologetic
|
basic
|
reopened
|
medium
|
|||
single_000411
|
Um, can you give me a minute to check my account information...
|
turn-holding
|
0.8
|
hesitation
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer is checking account information
|
account
|
neutral
|
low
|
open
|
low
|
|||
single_000413
|
Hmm, let me see if I can find my order number...
|
turn-holding
|
0.7
|
hesitation
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer is searching for order information
|
inquiry
|
neutral
|
low
|
open
|
low
|
|||
single_000414
|
I'm trying to remember if I already paid my bill this month...
|
turn-holding
|
0.6
|
hesitation
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer is unsure about payment status
|
billing
|
anxious
|
low
|
open
|
high
|
|||
single_000415
|
Okay, so if I understand correctly, I need to... uh... wait, let me start that again...
|
turn-holding
|
0.5
|
hesitation
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
setup_phrase
|
true
|
minimal
|
Customer is clarifying information
|
inquiry
|
confused
|
medium
|
open
|
medium
|
|||
single_000416
|
I would like to request a refund for my recent purchase.
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
neutral
|
none
|
none
|
none
|
Customer is calling to request a refund for a defective product.
|
refund
|
neutral
|
low
|
new
|
low
|
|||
single_000417
|
Can you please remove the late fee from my account?
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
none
|
none
|
contraction
|
formal
|
please
|
none
|
none
|
Customer is calling to dispute a late fee on their account.
|
account
|
slightly_frustrated
|
medium
|
in_progress
|
medium
|
|||
single_000418
|
Send me a new copy of my receipt via email.
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
contraction
|
neutral
|
none
|
none
|
none
|
Customer is calling to request a replacement receipt.
|
order_status
|
neutral
|
low
|
new
|
low
|
|||
single_000419
|
I need you to reset my password so I can access my account again.
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
none
|
none
|
contraction
|
neutral
|
setup_phrase
|
none
|
um
|
Customer is calling to reset their password.
|
account
|
slightly_frustrated
|
medium
|
in_progress
|
medium
|
|||
single_000420
|
Please cancel my subscription effective immediately.
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
expanded
|
formal
|
please
|
none
|
none
|
Customer is calling to cancel their subscription.
|
account
|
neutral
|
low
|
new
|
high
|
|||
single_000421
|
I'd like to return this item, can you please walk me through the process?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
informal
|
formal
|
none
|
none
|
none
|
Customer wants to return an item
|
return
|
neutral
|
low
|
new
|
low
|
|||
single_000422
|
Please send me a replacement for the defective product I received.
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
Customer received a defective product
|
complaint
|
frustrated
|
medium
|
ongoing
|
medium
|
|||
single_000423
|
Can you help me reset my password, I forgot it and I'm locked out of my account?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
Customer forgot their password
|
account
|
anxious
|
low
|
new
|
high
|
|||
single_000424
|
I need to upgrade my plan, can you tell me what options are available and the associated costs?
|
turn-ending
|
medium
|
request_action
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
setup_phrase
|
none
|
none
|
Customer wants to upgrade their plan
|
sales
|
neutral
|
medium
|
new
|
low
|
|||
single_000425
|
I'm having trouble with my internet connection, can you please troubleshoot the issue with me?
|
turn-ending
|
high
|
request_action
| -1
|
customer
|
processing
|
none
|
informal
|
formal
|
none
|
none
|
minimal
|
Customer is experiencing internet connectivity issues
|
technical
|
frustrated
|
low
|
ongoing
|
high
|
|||
single_000427
|
Can you tell me when my package will arrive?
|
turn-ending
|
medium
|
direct_question
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
none
|
none
|
none
|
Customer tracking package delivery
|
inquiry
|
slightly_concerned
|
medium
|
in_progress
|
medium
|
|||
single_000428
|
How do I reset my password if I forgot the answer to my security question?
|
turn-ending
|
high
|
direct_question
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer needing assistance with password reset
|
technical_support
|
frustrated
|
high
|
new
|
high
|
|||
single_000429
|
Can you please explain why my payment was declined?
|
turn-ending
|
medium
|
direct_question
| -1
|
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
Customer inquiring about payment issue
|
billing
|
concerned
|
medium
|
new
|
medium
|
|||
single_000430
|
What are the hours of operation for your customer support team?
|
turn-ending
|
high
|
direct_question
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer seeking support hours
|
inquiry
|
neutral
|
low
|
new
|
low
|
|||
single_000431
|
I've been trying to set up my new router for hours, but it just won't connect to the internet.
|
turn-ending
|
high
|
problem_statement
| -1
|
customer
|
processing
|
none
|
standard
|
neutral
|
none
|
none
|
minimal
|
Technical issue with new router setup
|
technical
|
frustrated
|
intermediate
|
new
|
medium
|
|||
single_000432
|
Can you help me with my bill? I think I've been overcharged.
|
turn-ending
|
medium
|
problem_statement
| -1
|
customer
|
processing
|
none
|
contracted
|
neutral
|
can you help me
|
none
|
minimal
|
Billing inquiry
|
billing
|
concerned
|
basic
|
open
|
low
|
|||
single_000433
|
My account has been locked out and I need it reinstated ASAP.
|
turn-ending
|
high
|
problem_statement
| -1
|
customer
|
none
|
none
|
contracted
|
neutral
|
none
|
none
|
none
|
Account lockout issue
|
account
|
urgent
|
advanced
|
critical
|
high
|
|||
single_000434
|
I'm having trouble with my phone's battery life, it's only lasting a few hours.
|
turn-ending
|
medium
|
problem_statement
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
none
|
none
|
minimal
|
Device issue with battery life
|
technical support
|
annoyed
|
basic
|
new
|
low
|
|||
single_000435
|
I've been experiencing intermittent internet outages at my business location and it's affecting our operations.
|
turn-ending
|
high
|
problem_statement
| -1
|
customer
|
processing
|
none
|
expanded
|
neutral
|
none
|
none
|
minimal
|
Business internet outage issue
|
technical
|
concerned
|
advanced
|
open
|
medium
|
|||
single_000436
|
I just got an email saying my order has been cancelled, and I don't know why.
|
turn-ending
|
high
|
information_provision
| -1
|
customer
|
processing
|
none
|
standard
|
neutral
|
setup_phrase
|
none
|
minimal
|
customer inquiring about cancelled order
|
account
|
confused
|
low
|
new
|
medium
|
|||
single_000438
|
My account number is 123456789, and I need help with a payment issue.
|
turn-ending
|
high
|
information_provision
| -1
|
customer
|
processing
|
account_id
|
informal
|
neutral
|
none
|
none
|
minimal
|
customer requesting payment assistance
|
billing
|
concerned
|
low
|
new
|
low
|
|||
single_000439
|
I made the payment yesterday at 3 PM, but it's still not showing up in my account.
|
turn-ending
|
medium
|
information_provision
| -1
|
customer
|
processing
|
digit
|
informal
|
neutral
|
none
|
none
|
minimal
|
customer inquiring about missing payment
|
billing
|
worried
|
low
|
in_progress
|
medium
|
|||
single_000440
|
I've been trying to reach someone about my refund for over a week now, and I'm getting really disappointed with the service.
|
turn-ending
|
low
|
information_provision
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
setup_phrase
|
none
|
minimal
|
customer complaining about refund delay
|
complaint
|
angry
|
low
|
escalated
|
high
|
|||
single_000442
|
How do I go about returning this defective item?
|
turn-ending
|
0.8
|
direct_question
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
none
|
none
|
none
|
Customer requesting return process
|
return request
|
slightly frustrated
|
medium
|
open
|
medium
|
|||
single_000443
|
What's the best way to pay my outstanding bill?
|
turn-ending
|
0.7
|
direct_question
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
Customer inquiring about payment options
|
billing
|
concerned
|
low
|
open
|
high
|
|||
single_000444
|
Can you explain why my account was suspended?
|
turn-ending
|
0.6
|
direct_question
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
none
|
none
|
none
|
Customer requesting account status explanation
|
account
|
upset
|
medium
|
open
|
high
|
|||
single_000445
|
Do I need to provide any additional documentation for my claim?
|
turn-ending
|
0.5
|
direct_question
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
Customer inquiring about claim requirements
|
claim submission
|
neutral
|
high
|
in progress
|
medium
|
|||
single_000448
|
My account was charged on— I mean, I think it was the 15th...
|
turn-holding
|
0.7
|
self_correction
| -1
|
customer
|
none
|
digit
|
informal
|
neutral
|
correction
|
thought_restart
|
none
|
customer disputing charge
|
billing
|
concerned
|
low
|
open
|
high
|
|||
single_000449
|
The error message says— let me read it again... 'error code 404'
|
turn-holding
|
0.6
|
self_correction
| -1
|
customer
|
processing
|
digit
|
formal
|
neutral
|
quote
|
thought_restart
|
minimal
|
customer seeking technical support
|
outbound
|
neutral
|
high
|
new
|
low
|
|||
single_000450
|
I'd like to return the— oh wait, which one was it again...?
|
turn-holding
|
0.5
|
self_correction
| -1
|
customer
|
none
|
none
|
informal
|
neutral
|
transition
|
thought_restart
|
filler
|
customer initiating return process
|
inbound
|
neutral
|
low
|
open
|
medium
|
|||
single_000453
|
I'm going to go ahead and check my account details now...
|
turn-holding
|
0.7
|
processing_marker
| -1
|
customer
|
none
|
none
|
formal
|
neutral
|
setup_phrase
|
none
|
pause
|
customer inquiring about billing information
|
account
|
confused
|
high
|
new
|
low
|
|||
single_000454
|
Give me one second to look up your order number...
|
turn-holding
|
0.6
|
processing_marker
| -1
|
customer
|
processing
|
none
|
informal
|
neutral
|
staller
|
none
|
minimal
|
customer tracking package delivery
|
order tracking
|
anxious
|
low
|
open
|
high
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.