Dataset Viewer
utterance_id
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162
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stringclasses 1
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values | dialog_act
stringclasses 2
values | conversation_type
stringclasses 1
value | conversation_id
stringclasses 1
value | turn_number
int32 -1
-1
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value | speaker
stringclasses 1
value | linguistic_repetition_type
stringclasses 4
values | linguistic_number_format
stringclasses 12
values | linguistic_contraction_style
stringclasses 8
values | linguistic_formality
stringclasses 3
values | linguistic_discourse_marker
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values | linguistic_false_start_type
stringclasses 4
values | linguistic_backchannel_type
stringclasses 3
values | linguistic_language_barrier
stringclasses 3
values | context_context_description
stringlengths 10
59
| context_call_type
stringclasses 15
values | context_emotional_state
stringclasses 5
values | context_technical_level
stringclasses 5
values | context_issue_status
stringclasses 6
values | context_multi_issue
stringclasses 3
values | context_urgency
stringclasses 4
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000001
|
So, can you check if my payment of $123.45 went through?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits_and_decimal
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
customer payment
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000002
|
But, I mean, how do I get my account balance, account number 987654321?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
contrast_setup
|
phrase_level
|
extended_confirmation
|
none
|
customer account
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000003
|
I'd like to know, is my package still going to arrive today? The tracking number is ABC123.
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer package
|
inbound
|
anxious
|
low
|
unresolved
|
unknown
|
high
|
|||
single_000004
|
Okay, so what if I want to reset my password, can you walk me through it?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
contrast_setup
|
phrase_level
|
extended_confirmation
|
none
|
customer password
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000005
|
Can you tell me my current bill, is it still $200?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer bill
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000006
|
Can you tell me my current account balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about account
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000007
|
I'd like to know what my outstanding balance is, please.
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
customer requests account information
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000008
|
How much do I owe on my account #1234?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
customer inquires about specific account
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000009
|
Yo, can you check what I gotta pay?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer informally requests payment info
|
inbound
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
|||
single_000010
|
Could you please let me know the total amount due on my account?
|
turn-ending
|
0.92
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
customer politely requests account information
|
inbound
|
satisfied
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000012
|
Also, what's the status of my order #12345?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
addition_signal
|
none
|
none
|
none
|
Order Tracking
|
Customer Support
|
neutral
|
low
|
in_progress
|
unknown
|
low
|
|||
single_000013
|
And can you check if my payment of $50 was received?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
addition_signal
|
none
|
none
|
none
|
Payment Inquiry
|
Customer Service
|
satisfied
|
low
|
resolved
|
unknown
|
unknown
|
|||
single_000014
|
How do I reset my password for my account with phone number 555-1234?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Account Management
|
Technical Support
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
|||
single_000015
|
What's the next step for my claim #ABC123?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Claims Inquiry
|
Customer Support
|
confused
|
medium
|
in_progress
|
unknown
|
medium
|
|||
single_000016
|
Can you please check my account balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000017
|
How do I get my account number, 1234 5678 9012?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer asks for account number
|
inbound
|
confused
|
low
|
new
|
unknown
|
medium
|
|||
single_000018
|
What's the status of my payment for one thousand two hundred dollars?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer inquires about payment status
|
inbound
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
|||
single_000019
|
Can you tell me my current plan details?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer asks about plan details
|
inbound
|
satisfied
|
medium
|
new
|
unknown
|
low
|
|||
single_000020
|
How do I reset my password for account ID ABC123?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer needs password reset
|
inbound
|
neutral
|
medium
|
new
|
unknown
|
medium
|
|||
single_000021
|
Can you please check my account balance for account ID twelve thirty-four fifty-six?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits_and_words
|
full
|
formal
|
none
|
none
|
extended_confirmation
|
none
|
customer inquires about account details
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000022
|
What's the status of my order #ABC123?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
full
|
neutral
|
none
|
none
|
none
|
none
|
customer inquires about order status
|
inbound
|
neutral
|
low
|
in_progress
|
unknown
|
medium
|
|||
single_000023
|
Can you confirm if my payment of $150 was received?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digits_and_symbol
|
full
|
formal
|
none
|
none
|
extended_confirmation
|
none
|
customer inquires about payment status
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000024
|
How do I get a refund for this?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
none
|
short
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about refund process
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
|||
single_000025
|
Can you tell me my current phone number on file?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
full
|
neutral
|
none
|
none
|
none
|
none
|
customer inquires about contact information
|
inbound
|
confused
|
low
|
resolved
|
unknown
|
low
|
|||
single_000026
|
Can you tell me my account balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000027
|
I mean, how do I, uh, check my last payment, yeah?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
standard
|
informal
|
uh
|
none
|
extended_confirmation
|
none
|
Customer asks about last payment with some hesitation
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000028
|
I'd like to know what my current phone number on file is, please.
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer requests phone number verification
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000029
|
Can you check on that order #ABC123 for me? Is it processed?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
account_ID
|
standard
|
neutral
|
none
|
none
|
extended_confirmation
|
none
|
Customer inquires about order status
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
|||
single_000030
|
So, my, you know, account number is 1234, five, six, seven, eight. Is that correct?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
emphasis
|
digits
|
standard
|
informal
|
you know
|
none
|
extended_confirmation
|
none
|
Customer provides account number for verification
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000031
|
Can you tell me my account balance again?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
none
|
informal
|
none
|
word_level
|
none
|
pace_request
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000032
|
I mean, how do I reset my password? I forgot it.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
word_level
|
none
|
none
|
Customer needs help with password reset
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000033
|
Could you please check my last payment of one hundred twenty-three dollars?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about recent payment
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000034
|
What's the status of my claim number 123456?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about claim status
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
high
|
|||
single_000035
|
So, can you, like, check if my phone number is 555-1234?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
emphasis
|
phone_number
|
none
|
informal
|
none
|
word_level
|
none
|
pace_request
|
Customer inquires about phone number
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000036
|
Um, can you please check my account balance? My account number is 1234 5678 90.
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits_with_spaces
|
none
|
formal
|
um
|
none
|
none
|
none
|
customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
unknown
|
|||
single_000037
|
What's, uh, my current, I mean, what's my current payment due date? My account ID is ABC123.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
stuttering
|
alphanumeric
|
none
|
formal
|
uh
|
none
|
none
|
none
|
customer asks about payment due date
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
unknown
|
|||
single_000038
|
Hey, can you tell me how much I owe on my credit card? The last four digits are 4321.
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about credit card balance
|
inbound
|
frustrated
|
low
|
resolved
|
unknown
|
unknown
|
|||
single_000039
|
Excuse me, I'm having trouble with my online login. Can you, uh, check if my password is, you know, correct? I've tried resetting it, but I'm still having issues.
|
turn-ending
|
0.6
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
excuse me
|
none
|
none
|
none
|
customer needs help with online login
|
inbound
|
frustrated
|
high
|
unresolved
|
yes
|
high
|
|||
single_000040
|
So, I'm, you know, trying to make a payment. Can you tell me, um, what my current payment status is? My phone number is 555-123-4567.
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
stuttering
|
phone_number
|
none
|
formal
|
um
|
none
|
none
|
none
|
customer inquires about payment status
|
inbound
|
neutral
|
medium
|
resolved
|
unknown
|
unknown
|
|||
single_000042
|
How do I get my username and password reset, I'm having some trouble?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer is having technical difficulties
|
inbound
|
frustrated
|
medium
|
unknown
|
unknown
|
unknown
|
||||
single_000043
|
What's the status of my order #1234?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
pace_request
|
Customer inquires about order status
|
inbound
|
neutral
|
low
|
unknown
|
unknown
|
unknown
|
|||
single_000044
|
Can you check if my payment of $50 was received?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
written
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about payment status
|
inbound
|
satisfied
|
low
|
unknown
|
unknown
|
unknown
|
||||
single_000045
|
Um, I'm having trouble with my phone number, can you help me with that, 555-1234?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
informal
|
informal
|
um
|
none
|
none
|
none
|
Customer is having technical difficulties with phone number
|
inbound
|
confused
|
medium
|
unknown
|
unknown
|
unknown
|
|||
single_000046
|
Um, can you, uh, check my account balance for me? I think it's, uh, 1234 dollars?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
stuttering
|
digits
|
informal
|
informal
|
um
|
none
|
none
|
none
|
inquiry about account balance
|
customer service
|
neutral
|
low
|
unknown
|
unknown
|
unknown
|
|||
single_000047
|
I'd like to know my current balance, please. My account number is twelve thirty-four fifty-six.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
inquiry about account balance
|
customer service
|
neutral
|
low
|
unknown
|
unknown
|
unknown
|
|||
single_000048
|
Can you, can you check if my last payment was, uh, processed okay? I paid, uh, 56 dollars.
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
stuttering
|
digits
|
informal
|
informal
|
none
|
none
|
none
|
none
|
inquiry about payment status
|
customer service
|
confused
|
low
|
unknown
|
unknown
|
unknown
|
|||
single_000049
|
I'm getting a bit frustrated here. Can you tell me how to reset my password? I don't have my account ID handy.
|
turn-ending
|
0.6
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
technical issue with password reset
|
customer service
|
frustrated
|
medium
|
unknown
|
unknown
|
unknown
|
|||
single_000050
|
So, I was wondering, can you check on the status of my, uh, refund for, uh, account 987654? Thanks.
|
turn-ending
|
0.5
|
direct_question
| -1 |
customer
|
stuttering
|
digits
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
inquiry about refund status
|
customer service
|
satisfied
|
low
|
unknown
|
unknown
|
unknown
|
|||
single_000051
|
Can you tell me my current balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000052
|
What's my account balance, can you check it for me?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer asks about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000053
|
I have one thousand two hundred dollars in my account, is that correct?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
written
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifies account balance
|
inbound
|
confused
|
low
|
resolved
|
unknown
|
low
|
|||
single_000054
|
Can you check if I have any outstanding payments on my account number twelve thirty-four?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about account status
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000055
|
Do I owe five hundred dollars or five hundred and fifty dollars on my account?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer clarifies account balance
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000057
|
What's my balance? I think I have $1234.56 in there.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
informal
|
none
|
none
|
none
|
none
|
Customer checks account details
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
unknown
|
|||
single_000058
|
I have my account number here, it's 1234567890. Can you check my last payment?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digit
|
none
|
informal
|
none
|
none
|
none
|
none
|
Customer provides account details for payment inquiry
|
inbound
|
neutral
|
medium
|
resolved
|
unknown
|
unknown
|
|||
single_000059
|
Um, sorry to bother you, but can you check if my payment of 10 dollars was received?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
um
|
none
|
none
|
none
|
Customer inquires about recent payment
|
inbound
|
confused
|
low
|
resolved
|
unknown
|
unknown
|
|||
single_000060
|
I have my account ID which is ABC123. Can you tell me if there's any issue with my account?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer provides account ID for issue check
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
|||
single_000062
|
Um, how do I, uh, reset my password?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
um
|
thought_restart
|
minimal
|
none
|
Customer needs help with password reset
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000063
|
I'd like to know what my current phone number on file is.
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about phone number on file
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
|||
single_000064
|
So, can you check if my last payment was, like, on the 15th?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
neutral
|
so
|
none
|
minimal
|
none
|
Customer inquires about last payment date
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000065
|
I'm having trouble, can you tell me what my account ID is, it's #12345?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
neutral
|
none
|
thought_restart
|
minimal
|
none
|
Customer inquires about account ID
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
|||
single_000067
|
What's the status of my order #12345?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digit
|
none
|
formal
|
contrast_setup
|
none
|
none
|
non_native_speaker
|
customer inquires about order status
|
inbound
|
frustrated
|
medium
|
in_progress
|
unknown
|
high
|
|||
single_000068
|
How do I get a refund for my recent purchase?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about refund process
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
|||
single_000070
|
I have my account number, it's 0987654321, can you look it up?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
none
|
formal
|
contrast_setup
|
none
|
none
|
non_native_speaker
|
customer provides account number for lookup
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
unknown
|
|||
single_000072
|
What's the status of my order # 1234?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
contraction
|
neutral
|
none
|
none
|
none
|
none
|
Order Tracking
|
inbound
|
neutral
|
low
|
in_progress
|
false
|
medium
|
|||
single_000073
|
How do I go about resetting my password for my phone number 555-1234?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
none
|
informal
|
none
|
none
|
none
|
none
|
Password Reset
|
inbound
|
frustrated
|
medium
|
unresolved
|
false
|
high
|
|||
single_000074
|
Can you tell me if my payment of one thousand two hundred dollars was received?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Payment Inquiry
|
inbound
|
satisfied
|
low
|
resolved
|
false
|
low
|
|||
single_000075
|
So, is my account still active?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction
|
informal
|
so
|
none
|
none
|
none
|
Account Status
|
inbound
|
confused
|
low
|
unresolved
|
false
|
medium
|
|||
single_000080
|
I think I was overcharged, can you look into it?
|
turn-ending
|
0.6
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
minimal
|
none
|
Customer suspects overcharge and wants investigation
|
complaint
|
frustrated
|
medium
|
unknown
|
unknown
|
unknown
|
|||
single_000081
|
I'm having trouble with my account, I just can't seem to log in.
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
customer trying to access account
|
technical support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
|||
single_000082
|
The charge on my bill for account number twelve thirty-four fifty-six is incorrect.
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer reviewing bill
|
billing inquiry
|
neutral
|
low
|
new
|
unknown
|
medium
|
||||
single_000083
|
My internet isn't working and I'm really frustrated. I've tried restarting my router.
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer experiencing internet outage
|
technical support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
|||
single_000084
|
On the other hand, I did notice that my phone number is incorrect on my account - it's 555-1234, not 555-5678.
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
informal
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
customer reviewing account information
|
account update
|
neutral
|
low
|
new
|
unknown
|
low
|
||||
single_000085
|
I'm confused about the status of my order, I was told it would be shipped two weeks ago.
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer inquiring about order status
|
order inquiry
|
confused
|
low
|
ongoing
|
unknown
|
medium
|
|||
single_000086
|
My internet isn't working
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
customer reports issue with internet service
|
technical_support
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
|||
single_000087
|
I'm having trouble with my account, I mean, my login credentials aren't working
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
standard
|
neutral
|
none
|
word_level
|
none
|
non_native_speaker
|
customer reports issue with login credentials
|
technical_support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
|||
single_000088
|
The charge on my bill is wrong, it's 1234 dollars, I think
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
customer reports issue with bill charge
|
billing_support
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
|||
single_000089
|
I'm trying to access my account, but I'm getting an error message, uh, my account ID is twelve thirty-four
|
turn-ending
|
0.6
|
problem_statement
| -1 |
customer
|
false_start
|
written
|
standard
|
neutral
|
uh
|
word_level
|
none
|
non_native_speaker
|
customer reports issue with account access
|
technical_support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
|||
single_000090
|
My phone number is 555-1234 and I'm not receiving any calls
|
turn-ending
|
0.5
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
standard
|
informal
|
none
|
none
|
none
|
none
|
customer reports issue with phone service
|
technical_support
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000091
|
I'm having trouble with my internet, it just stopped working yesterday.
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
customer reports issue
|
technical_support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
|||
single_000092
|
So, I've been trying to log into my account, but it keeps saying my password is incorrect. I've tried resetting it, but that didn't work either.
|
turn-ending
|
0.85
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
elaboration_marker
|
none
|
none
|
none
|
customer reports login issue
|
technical_support
|
confused
|
low
|
ongoing
|
unknown
|
medium
|
|||
single_000093
|
The charge on my bill for account #12345 is incorrect. I was charged $50 for a service I didn't request.
|
turn-ending
|
0.95
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer disputes bill charge
|
billing_inquiry
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
|||
single_000094
|
Okay, so I was trying to set up my new router, but I think I might have done something wrong. I mean, I've followed the instructions, but it's still not working.
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
elaboration_marker
|
none
|
none
|
none
|
customer reports technical issue
|
technical_support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
|||
single_000095
|
I'm calling about my phone bill. I think there's been a mistake with the charges. My phone number is 555-1234.
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer reports billing issue
|
billing_inquiry
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000097
|
I'm having trouble with my account, I think it's my password, yeah, my password isn't working
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
addition_signal
|
thought_restart
|
none
|
none
|
customer reports login issue
|
technical support
|
confused
|
intermediate
|
ongoing
|
unknown
|
medium
|
|||
single_000098
|
The charge on my bill is incorrect, it's $150 instead of $50
|
turn-ending
|
0.95
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer disputes bill charge
|
billing support
|
frustrated
|
basic
|
ongoing
|
unknown
|
high
|
|||
single_000099
|
I'm trying to set up my new phone, but I don't think I'm doing it right
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
customer needs technical assistance
|
technical support
|
confused
|
intermediate
|
ongoing
|
unknown
|
medium
|
|||
single_000100
|
My account number is 1234567890, and I'm having issues with my service
|
turn-ending
|
0.85
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer reports service issue
|
technical support
|
neutral
|
basic
|
ongoing
|
unknown
|
low
|
|||
single_000102
|
I'm having trouble with my account, 1234-5678-9012
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
none
|
neutral
|
none
|
none
|
none
|
none
|
account issue
|
account support
|
neutral
|
medium
|
ongoing
|
unknown
|
medium
|
||||
single_000103
|
The charge on my bill is wrong, it's supposed to be one hundred dollars, not one fifty
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
minimal
|
pace_request
|
billing issue
|
billing support
|
confused
|
low
|
ongoing
|
unknown
|
medium
|
|||
single_000104
|
I'm getting an error message when I try to log in
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
login issue
|
technical support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
||||
single_000105
|
Can you help me with my account, I think it's been hacked, my account ID is ABC123
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
account_ID
|
none
|
informal
|
none
|
none
|
minimal
|
pace_request
|
account security issue
|
account support
|
satisfied
|
high
|
ongoing
|
unknown
|
high
|
|||
single_000107
|
I am calling about my account, account number 1234 567890, I am having trouble logging in
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
account login issue
|
technical support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
|||
single_000108
|
Also, my phone number is 0987654321 and I'm having issues with my bill
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
phone_format
|
none
|
informal
|
addition_signal
|
none
|
none
|
none
|
bill issue
|
billing support
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
|||
single_000109
|
Furthermore, I'd like to report an incorrect charge on my bill, the amount is twenty dollars
|
turn-ending
|
0.85
|
problem_statement
| -1 |
customer
|
none
|
written
|
standard
|
formal
|
addition_signal
|
none
|
none
|
none
|
bill issue
|
billing support
|
frustrated
|
low
|
ongoing
|
unknown
|
medium
|
|||
single_000110
|
And, my account ID is ABC123, I'm having trouble with my internet connection
|
turn-ending
|
0.75
|
problem_statement
| -1 |
customer
|
none
|
account_ID
|
none
|
informal
|
addition_signal
|
none
|
none
|
none
|
internet issue
|
technical support
|
confused
|
medium
|
ongoing
|
unknown
|
high
|
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