Dataset Viewer
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59
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180
| noise_level
float64 0.15
0.15
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000001
|
So, can you check if my payment of $123.45 went through?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits_and_decimal
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
customer payment
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
So, can you check if my payment of you know $123.45 went through?
| 0.15 |
|||
single_000002
|
But, I mean, how do I get my account balance, account number 987654321?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
contrast_setup
|
phrase_level
|
extended_confirmation
|
none
|
customer account
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
But, I mean, how do I get my account balance, account number 987654321?
| 0.15 |
|||
single_000003
|
I'd like to know, is my package still going to arrive today? The tracking number is ABC123.
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer package
|
inbound
|
anxious
|
low
|
unresolved
|
unknown
|
high
|
I'd like too know, is my package still I mean going to arrive today? The tracking number is ABC123.
| 0.15 |
|||
single_000004
|
Okay, so what if I want to reset my password, can you walk me through it?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
contrast_setup
|
phrase_level
|
extended_confirmation
|
none
|
customer password
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
medium
|
Okay, so what if I want to reset my password, can you walk me through it?
| 0.15 |
|||
single_000005
|
Can you tell me my current bill, is it still $200?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer bill
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
Can you tell me my current bill, is it still $200?
| 0.15 |
|||
single_000006
|
Can you tell me my current account balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about account
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
Can you tell me my current account balance?
| 0.15 |
|||
single_000007
|
I'd like to know what my outstanding balance is, please.
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
customer requests account information
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
I'd like to know what my outstanding balance is, please.
| 0.15 |
|||
single_000008
|
How much do I owe on my account #1234?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
customer inquires about specific account
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
How much do I owe on my account #1234?
| 0.15 |
|||
single_000009
|
Yo, can you check what I gotta pay?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer informally requests payment info
|
inbound
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
Yo, can you check what I gotta pay
| 0.15 |
|||
single_000010
|
Could you please let me know the total amount due on my account?
|
turn-ending
|
0.92
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
customer politely requests account information
|
inbound
|
satisfied
|
low
|
ongoing
|
unknown
|
low
|
Could you like please let me know the total amount uh due on my account
| 0.15 |
|||
single_000012
|
Also, what's the status of my order #12345?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
addition_signal
|
none
|
none
|
none
|
Order Tracking
|
Customer Support
|
neutral
|
low
|
in_progress
|
unknown
|
low
|
Also, what's the status of my order #12345?
| 0.15 |
|||
single_000013
|
And can you check if my payment of $50 was received?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
addition_signal
|
none
|
none
|
none
|
Payment Inquiry
|
Customer Service
|
satisfied
|
low
|
resolved
|
unknown
|
unknown
|
And can you check if my er payment of $50 was received?
| 0.15 |
|||
single_000014
|
How do I reset my password for my account with phone number 555-1234?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Account Management
|
Technical Support
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
How do I you know reset my password for my account with phone number 555-1234?
| 0.15 |
|||
single_000015
|
What's the next step for my claim #ABC123?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Claims Inquiry
|
Customer Support
|
confused
|
medium
|
in_progress
|
unknown
|
medium
|
What's the next step for my claim #ABC123?
| 0.15 |
|||
single_000016
|
Can you please check my account balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
Can you please check my account balance?
| 0.15 |
|||
single_000017
|
How do I get my account number, 1234 5678 9012?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer asks for account number
|
inbound
|
confused
|
low
|
new
|
unknown
|
medium
|
How do I get my account er number, 1234 I mean 5678 9012?
| 0.15 |
|||
single_000018
|
What's the status of my payment for one thousand two hundred dollars?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer inquires about payment status
|
inbound
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
What's the status of my payment for one thousand er two hundred dollars?
| 0.15 |
|||
single_000019
|
Can you tell me my current plan details?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer asks about plan details
|
inbound
|
satisfied
|
medium
|
new
|
unknown
|
low
|
Can you tell me my current plan details?
| 0.15 |
|||
single_000020
|
How do I reset my password for account ID ABC123?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer needs password reset
|
inbound
|
neutral
|
medium
|
new
|
unknown
|
medium
|
How do er I er reset my password for like account ID ABC123?
| 0.15 |
|||
single_000021
|
Can you please check my account balance for account ID twelve thirty-four fifty-six?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits_and_words
|
full
|
formal
|
none
|
none
|
extended_confirmation
|
none
|
customer inquires about account details
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
Can you please check my er account balance like for account ID twelve thirty-four fifty-six?
| 0.15 |
|||
single_000022
|
What's the status of my order #ABC123?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
full
|
neutral
|
none
|
none
|
none
|
none
|
customer inquires about order status
|
inbound
|
neutral
|
low
|
in_progress
|
unknown
|
medium
|
What's the status of my order #ABC123?
| 0.15 |
|||
single_000023
|
Can you confirm if my payment of $150 was received?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digits_and_symbol
|
full
|
formal
|
none
|
none
|
extended_confirmation
|
none
|
customer inquires about payment status
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
Can you confirm if um my payment of $150 was received?
| 0.15 |
|||
single_000024
|
How do I get a refund for this?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
none
|
short
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about refund process
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
How do I get a refund for this
| 0.15 |
|||
single_000025
|
Can you tell me my current phone number on file?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
full
|
neutral
|
none
|
none
|
none
|
none
|
customer inquires about contact information
|
inbound
|
confused
|
low
|
resolved
|
unknown
|
low
|
Can you er tell me my uh current phone number on file?
| 0.15 |
|||
single_000026
|
Can you tell me my account balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
Can you tell me my account balance?
| 0.15 |
|||
single_000027
|
I mean, how do I, uh, check my last payment, yeah?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
standard
|
informal
|
uh
|
none
|
extended_confirmation
|
none
|
Customer asks about last payment with some hesitation
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
I mean, how do I, uh, check my last payment, yeah?
| 0.15 |
|||
single_000028
|
I'd like to know what my current phone number on file is, please.
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer requests phone number verification
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
I'd like to know what my current phone number on file is please.
| 0.15 |
|||
single_000029
|
Can you check on that order #ABC123 for me? Is it processed?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
account_ID
|
standard
|
neutral
|
none
|
none
|
extended_confirmation
|
none
|
Customer inquires about order status
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
Can you check on that order #ABC123 for er me? um Is it processed?
| 0.15 |
|||
single_000030
|
So, my, you know, account number is 1234, five, six, seven, eight. Is that correct?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
emphasis
|
digits
|
standard
|
informal
|
you know
|
none
|
extended_confirmation
|
none
|
Customer provides account number for verification
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
So, my, you know, account number is 1234, five, six, seven, eight. Is that correct?
| 0.15 |
|||
single_000031
|
Can you tell me my account balance again?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
none
|
informal
|
none
|
word_level
|
none
|
pace_request
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
Can you tell me my account balance again?
| 0.15 |
|||
single_000032
|
I mean, how do I reset my password? I forgot it.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
word_level
|
none
|
none
|
Customer needs help with password reset
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
medium
|
I mean, um how do I reset my password? I forgot it.
| 0.15 |
|||
single_000033
|
Could you please check my last payment of one hundred twenty-three dollars?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about recent payment
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
Could you please check my last payment of one um hundred twenty-three dollars?
| 0.15 |
|||
single_000034
|
What's the status of my claim number 123456?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about claim status
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
high
|
What's the status of my claim number 123456?
| 0.15 |
|||
single_000035
|
So, can you, like, check if my phone number is 555-1234?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
emphasis
|
phone_number
|
none
|
informal
|
none
|
word_level
|
none
|
pace_request
|
Customer inquires about phone number
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
So, can you, like, check if my phone number is 555-1234?
| 0.15 |
|||
single_000036
|
Um, can you please check my account balance? My account number is 1234 5678 90.
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits_with_spaces
|
none
|
formal
|
um
|
none
|
none
|
none
|
customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
unknown
|
Um, can you please check my account balance? My account number is 1234 5678 90.
| 0.15 |
|||
single_000037
|
What's, uh, my current, I mean, what's my current payment due date? My account ID is ABC123.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
stuttering
|
alphanumeric
|
none
|
formal
|
uh
|
none
|
none
|
none
|
customer asks about payment due date
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
unknown
|
What's, uh, my current, I mean, what's my current payment you know due date? My account ID is ABC123.
| 0.15 |
|||
single_000038
|
Hey, can you tell me how much I owe on my credit card? The last four digits are 4321.
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about credit card balance
|
inbound
|
frustrated
|
low
|
resolved
|
unknown
|
unknown
|
Hey, can you uh tell me how much I owe on my credit card? The last four digits are 4321.
| 0.15 |
|||
single_000039
|
Excuse me, I'm having trouble with my online login. Can you, uh, check if my password is, you know, correct? I've tried resetting it, but I'm still having issues.
|
turn-ending
|
0.6
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
excuse me
|
none
|
none
|
none
|
customer needs help with online login
|
inbound
|
frustrated
|
high
|
unresolved
|
yes
|
high
|
Excuse me, I'm having trouble with my online login. Can you, uh, check er if my password is, you uh know, correct? I've tried resetting it, but I'm still having issues.
| 0.15 |
|||
single_000040
|
So, I'm, you know, trying to make a payment. Can you tell me, um, what my current payment status is? My phone number is 555-123-4567.
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
stuttering
|
phone_number
|
none
|
formal
|
um
|
none
|
none
|
none
|
customer inquires about payment status
|
inbound
|
neutral
|
medium
|
resolved
|
unknown
|
unknown
|
So, I'm, you know, trying to make a payment. Can you tell me, um, what my current payment status is? My phone number is er 555-123-4567.
| 0.15 |
|||
single_000042
|
How do I get my username and password reset, I'm having some trouble?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer is having technical difficulties
|
inbound
|
frustrated
|
medium
|
unknown
|
unknown
|
unknown
|
How do I get my username and password reset, I'm having some trouble?
| 0.15 |
||||
single_000043
|
What's the status of my order #1234?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
pace_request
|
Customer inquires about order status
|
inbound
|
neutral
|
low
|
unknown
|
unknown
|
unknown
|
What's the status of like my order #1234?
| 0.15 |
|||
single_000044
|
Can you check if my payment of $50 was received?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
written
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about payment status
|
inbound
|
satisfied
|
low
|
unknown
|
unknown
|
unknown
|
Can you check if my payment of $50 um was received?
| 0.15 |
||||
single_000045
|
Um, I'm having trouble with my phone number, can you help me with that, 555-1234?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
informal
|
informal
|
um
|
none
|
none
|
none
|
Customer is having technical difficulties with phone number
|
inbound
|
confused
|
medium
|
unknown
|
unknown
|
unknown
|
Um, I'm having trouble with my phone number, can you help me with that, 555-1234?
| 0.15 |
|||
single_000046
|
Um, can you, uh, check my account balance for me? I think it's, uh, 1234 dollars?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
stuttering
|
digits
|
informal
|
informal
|
um
|
none
|
none
|
none
|
inquiry about account balance
|
customer service
|
neutral
|
low
|
unknown
|
unknown
|
unknown
|
Um, can you, uh, check my you know account like balance for me? I think it's, uh, 1234 dollars?
| 0.15 |
|||
single_000047
|
I'd like to know my current balance, please. My account number is twelve thirty-four fifty-six.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
inquiry about account balance
|
customer service
|
neutral
|
low
|
unknown
|
unknown
|
unknown
|
I'd like to know my current balance, please. My I mean account number is twelve thirty-four fifty-six.
| 0.15 |
|||
single_000048
|
Can you, can you check if my last payment was, uh, processed okay? I paid, uh, 56 dollars.
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
stuttering
|
digits
|
informal
|
informal
|
none
|
none
|
none
|
none
|
inquiry about payment status
|
customer service
|
confused
|
low
|
unknown
|
unknown
|
unknown
|
Can you, can er you check if my last um payment was, uh, processed okay? I paid, uh, 56 dollars.
| 0.15 |
|||
single_000049
|
I'm getting a bit frustrated here. Can you tell me how to reset my password? I don't have my account ID handy.
|
turn-ending
|
0.6
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
technical issue with password reset
|
customer service
|
frustrated
|
medium
|
unknown
|
unknown
|
unknown
|
I'm getting a bit frustrated here. Can you tell me you know how to reset my password? I don't have I mean my account ID handy.
| 0.15 |
|||
single_000050
|
So, I was wondering, can you check on the status of my, uh, refund for, uh, account 987654? Thanks.
|
turn-ending
|
0.5
|
direct_question
| -1 |
customer
|
stuttering
|
digits
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
inquiry about refund status
|
customer service
|
satisfied
|
low
|
unknown
|
unknown
|
unknown
|
So, I was wondering, can you check on the status of my, uh, like refund for, uh, account 987654? er Thanks.
| 0.15 |
|||
single_000051
|
Can you tell me my current balance?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
Can you like tell me my current balance?
| 0.15 |
|||
single_000052
|
What's my account balance, can you check it for me?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer asks about account balance
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
What's my account balance, can you check it for me?
| 0.15 |
|||
single_000053
|
I have one thousand two hundred dollars in my account, is that correct?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
written
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifies account balance
|
inbound
|
confused
|
low
|
resolved
|
unknown
|
low
|
I have one thousand to hundred dollars in my account, is um that correct?
| 0.15 |
|||
single_000054
|
Can you check if I have any outstanding payments on my account number twelve thirty-four?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about account status
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
medium
|
Can you check if I have any outstanding payments on my account number twelve thirty-four?
| 0.15 |
|||
single_000055
|
Do I owe five hundred dollars or five hundred and fifty dollars on my account?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer clarifies account balance
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
Do I owe five hundred dollars or five hundred and fifty dollars on my account?
| 0.15 |
|||
single_000057
|
What's my balance? I think I have $1234.56 in there.
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
informal
|
none
|
none
|
none
|
none
|
Customer checks account details
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
unknown
|
What's my balance? I think I have $1234.56 I mean in there.
| 0.15 |
|||
single_000058
|
I have my account number here, it's 1234567890. Can you check my last payment?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digit
|
none
|
informal
|
none
|
none
|
none
|
none
|
Customer provides account details for payment inquiry
|
inbound
|
neutral
|
medium
|
resolved
|
unknown
|
unknown
|
I have my account I mean number here, it's 1234567890. Can you um check my last payment?
| 0.15 |
|||
single_000059
|
Um, sorry to bother you, but can you check if my payment of 10 dollars was received?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
um
|
none
|
none
|
none
|
Customer inquires about recent payment
|
inbound
|
confused
|
low
|
resolved
|
unknown
|
unknown
|
Um, sorry to bother you, but can you check if my payment er of 10 dollars um was received?
| 0.15 |
|||
single_000060
|
I have my account ID which is ABC123. Can you tell me if there's any issue with my account?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer provides account ID for issue check
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
I have I mean my account ID which is ABC123 Can you tell me if there's any issue with my account?
| 0.15 |
|||
single_000062
|
Um, how do I, uh, reset my password?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
um
|
thought_restart
|
minimal
|
none
|
Customer needs help with password reset
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
Um, how do I, uh, reset my password?
| 0.15 |
|||
single_000063
|
I'd like to know what my current phone number on file is.
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about phone number on file
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
low
|
I'd like to know what my current phone number er on file you know is.
| 0.15 |
|||
single_000064
|
So, can you check if my last payment was, like, on the 15th?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
neutral
|
so
|
none
|
minimal
|
none
|
Customer inquires about last payment date
|
inbound
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
So, can you check if my last payment was, like, er on the 15th?
| 0.15 |
|||
single_000065
|
I'm having trouble, can you tell me what my account ID is, it's #12345?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
neutral
|
none
|
thought_restart
|
minimal
|
none
|
Customer inquires about account ID
|
inbound
|
frustrated
|
medium
|
unresolved
|
unknown
|
high
|
I'm having trouble, can you tell me I mean what my account ID is, it's #12345?
| 0.15 |
|||
single_000067
|
What's the status of my order #12345?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
digit
|
none
|
formal
|
contrast_setup
|
none
|
none
|
non_native_speaker
|
customer inquires about order status
|
inbound
|
frustrated
|
medium
|
in_progress
|
unknown
|
high
|
What's er the status of my order er #12345?
| 0.15 |
|||
single_000068
|
How do I get a refund for my recent purchase?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
customer inquires about refund process
|
inbound
|
confused
|
medium
|
unresolved
|
unknown
|
medium
|
How do I get a refund for my recent purchase?
| 0.15 |
|||
single_000070
|
I have my account number, it's 0987654321, can you look it up?
|
turn-ending
|
0.9
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
none
|
formal
|
contrast_setup
|
none
|
none
|
non_native_speaker
|
customer provides account number for lookup
|
inbound
|
neutral
|
low
|
resolved
|
unknown
|
unknown
|
I have my account number, it's I mean 0987654321, can you look it um up?
| 0.15 |
|||
single_000072
|
What's the status of my order # 1234?
|
turn-ending
|
0.8
|
direct_question
| -1 |
customer
|
none
|
digits
|
contraction
|
neutral
|
none
|
none
|
none
|
none
|
Order Tracking
|
inbound
|
neutral
|
low
|
in_progress
|
false
|
medium
|
What's the status of my order I mean # 1234?
| 0.15 |
|||
single_000073
|
How do I go about resetting my password for my phone number 555-1234?
|
turn-ending
|
0.7
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
none
|
informal
|
none
|
none
|
none
|
none
|
Password Reset
|
inbound
|
frustrated
|
medium
|
unresolved
|
false
|
high
|
How do I go about resetting you know my password for my phone number 555-1234
| 0.15 |
|||
single_000074
|
Can you tell me if my payment of one thousand two hundred dollars was received?
|
turn-ending
|
0.85
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Payment Inquiry
|
inbound
|
satisfied
|
low
|
resolved
|
false
|
low
|
Can you tell me if my payment of one thousand to hundred you know dollars was uh received?
| 0.15 |
|||
single_000075
|
So, is my account still active?
|
turn-ending
|
0.95
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction
|
informal
|
so
|
none
|
none
|
none
|
Account Status
|
inbound
|
confused
|
low
|
unresolved
|
false
|
medium
|
So, is my account still active?
| 0.15 |
|||
single_000080
|
I think I was overcharged, can you look into it?
|
turn-ending
|
0.6
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
minimal
|
none
|
Customer suspects overcharge and wants investigation
|
complaint
|
frustrated
|
medium
|
unknown
|
unknown
|
unknown
|
I think I was overcharged, uh can you look into it?
| 0.15 |
|||
single_000081
|
I'm having trouble with my account, I just can't seem to log in.
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
customer trying to access account
|
technical support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
I'm having trouble with my account, I just can't seem to log in.
| 0.15 |
|||
single_000082
|
The charge on my bill for account number twelve thirty-four fifty-six is incorrect.
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer reviewing bill
|
billing inquiry
|
neutral
|
low
|
new
|
unknown
|
medium
|
The charge on my bill for account number twelve thirty-four fifty-six like is incorrect.
| 0.15 |
||||
single_000083
|
My internet isn't working and I'm really frustrated. I've tried restarting my router.
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
customer experiencing internet outage
|
technical support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
My internet isn't working and I'm really er frustrated I've tried restarting I mean my router
| 0.15 |
|||
single_000084
|
On the other hand, I did notice that my phone number is incorrect on my account - it's 555-1234, not 555-5678.
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
informal
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
customer reviewing account information
|
account update
|
neutral
|
low
|
new
|
unknown
|
low
|
On the other hand, I did notice that my phone number is incorrect on my account - it's 555-1234, not 555-5678.
| 0.15 |
||||
single_000085
|
I'm confused about the status of my order, I was told it would be shipped two weeks ago.
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer inquiring about order status
|
order inquiry
|
confused
|
low
|
ongoing
|
unknown
|
medium
|
I'm confused about the status of my um order, I was told it would be you know shipped two like weeks ago.
| 0.15 |
|||
single_000086
|
My internet isn't working
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
customer reports issue with internet service
|
technical_support
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
My internet isn't working
| 0.15 |
|||
single_000087
|
I'm having trouble with my account, I mean, my login credentials aren't working
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
standard
|
neutral
|
none
|
word_level
|
none
|
non_native_speaker
|
customer reports issue with login credentials
|
technical_support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
I'm having I mean trouble with my account, I mean, like my login you know credentials aren't working
| 0.15 |
|||
single_000088
|
The charge on my bill is wrong, it's 1234 dollars, I think
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
customer reports issue with bill charge
|
billing_support
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
The charge on my bill is wrong, it's 1234 dollars, I think
| 0.15 |
|||
single_000089
|
I'm trying to access my account, but I'm getting an error message, uh, my account ID is twelve thirty-four
|
turn-ending
|
0.6
|
problem_statement
| -1 |
customer
|
false_start
|
written
|
standard
|
neutral
|
uh
|
word_level
|
none
|
non_native_speaker
|
customer reports issue with account access
|
technical_support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
I'm trying to access my account, but like I'm getting an error message, uh, my account ID is twelve thirty-four
| 0.15 |
|||
single_000090
|
My phone number is 555-1234 and I'm not receiving any calls
|
turn-ending
|
0.5
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
standard
|
informal
|
none
|
none
|
none
|
none
|
customer reports issue with phone service
|
technical_support
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
My phone number is 555-1234 and I'm not receiving any calls
| 0.15 |
|||
single_000091
|
I'm having trouble with my internet, it just stopped working yesterday.
|
turn-ending
|
0.9
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
customer reports issue
|
technical_support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
I'm having trouble with my internet, it just stopped working yesterday.
| 0.15 |
|||
single_000092
|
So, I've been trying to log into my account, but it keeps saying my password is incorrect. I've tried resetting it, but that didn't work either.
|
turn-ending
|
0.85
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
elaboration_marker
|
none
|
none
|
none
|
customer reports login issue
|
technical_support
|
confused
|
low
|
ongoing
|
unknown
|
medium
|
So, like I've been trying um to log into my account, but it keeps saying er my password is incorrect. I've tried resetting it, but that didn't work either.
| 0.15 |
|||
single_000093
|
The charge on my bill for account #12345 is incorrect. I was charged $50 for a service I didn't request.
|
turn-ending
|
0.95
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer disputes bill charge
|
billing_inquiry
|
frustrated
|
low
|
ongoing
|
unknown
|
high
|
The charge on my bill for account #12345 is incorrect. I was charged $50 for a service I didn't request.
| 0.15 |
|||
single_000094
|
Okay, so I was trying to set up my new router, but I think I might have done something wrong. I mean, I've followed the instructions, but it's still not working.
|
turn-ending
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0.8
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problem_statement
| -1 |
customer
|
none
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none
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informal
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informal
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elaboration_marker
|
none
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none
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none
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customer reports technical issue
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technical_support
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confused
|
medium
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ongoing
|
unknown
|
medium
|
Okay, so I was trying to set up my new router, but I mean I think I might have done something um wrong. I mean, I've followed the instructions, you know but it's still not working.
| 0.15 |
|||
single_000095
|
I'm calling about my phone bill. I think there's been a mistake with the charges. My phone number is 555-1234.
|
turn-ending
|
0.9
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problem_statement
| -1 |
customer
|
none
|
phone_number
|
formal
|
formal
|
none
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none
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none
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none
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customer reports billing issue
|
billing_inquiry
|
neutral
|
low
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ongoing
|
unknown
|
low
|
I'm like calling about my phone bill. I think there's been a er mistake with the charges. uh My phone number is 555-1234.
| 0.15 |
|||
single_000097
|
I'm having trouble with my account, I think it's my password, yeah, my password isn't working
|
turn-ending
|
0.8
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problem_statement
| -1 |
customer
|
none
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none
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informal
|
informal
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addition_signal
|
thought_restart
|
none
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none
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customer reports login issue
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technical support
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confused
|
intermediate
|
ongoing
|
unknown
|
medium
|
I'm having trouble you know with my account I think it's my password yeah my password isn't working
| 0.15 |
|||
single_000098
|
The charge on my bill is incorrect, it's $150 instead of $50
|
turn-ending
|
0.95
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
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none
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none
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none
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none
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customer disputes bill charge
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billing support
|
frustrated
|
basic
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ongoing
|
unknown
|
high
|
The charge on my uh bill is incorrect, it's like $150 instead of uh $50
| 0.15 |
|||
single_000099
|
I'm trying to set up my new phone, but I don't think I'm doing it right
|
turn-ending
|
0.7
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problem_statement
| -1 |
customer
|
none
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none
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informal
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neutral
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none
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none
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none
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none
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customer needs technical assistance
|
technical support
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confused
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intermediate
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ongoing
|
unknown
|
medium
|
I'm trying to set you know up my new phone, but I don't think I'm doing it right
| 0.15 |
|||
single_000100
|
My account number is 1234567890, and I'm having issues with my service
|
turn-ending
|
0.85
|
problem_statement
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
customer reports service issue
|
technical support
|
neutral
|
basic
|
ongoing
|
unknown
|
low
|
My account number is 1234567890, and I'm having issues with my service
| 0.15 |
|||
single_000102
|
I'm having trouble with my account, 1234-5678-9012
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
none
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neutral
|
none
|
none
|
none
|
none
|
account issue
|
account support
|
neutral
|
medium
|
ongoing
|
unknown
|
medium
|
I'm having trouble with my account, 1234-5678-9012
| 0.15 |
||||
single_000103
|
The charge on my bill is wrong, it's supposed to be one hundred dollars, not one fifty
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
minimal
|
pace_request
|
billing issue
|
billing support
|
confused
|
low
|
ongoing
|
unknown
|
medium
|
The charge on my bill is wrong, it's supposed too be one um hundred dollars, not one fifty
| 0.15 |
|||
single_000104
|
I'm getting an error message when I try to log in
|
turn-ending
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
login issue
|
technical support
|
frustrated
|
medium
|
ongoing
|
unknown
|
high
|
I'm getting I mean an error message when I try to you know log in
| 0.15 |
||||
single_000105
|
Can you help me with my account, I think it's been hacked, my account ID is ABC123
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
account_ID
|
none
|
informal
|
none
|
none
|
minimal
|
pace_request
|
account security issue
|
account support
|
satisfied
|
high
|
ongoing
|
unknown
|
high
|
Can you help me with my account, I think it's been um hacked, my account ID is ABC123
| 0.15 |
|||
single_000107
|
I am calling about my account, account number 1234 567890, I am having trouble logging in
|
turn-ending
|
0.8
|
problem_statement
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
account login issue
|
technical support
|
confused
|
medium
|
ongoing
|
unknown
|
medium
|
I am calling about my account, account number 1234 567890, I am having trouble logging in
| 0.15 |
|||
single_000108
|
Also, my phone number is 0987654321 and I'm having issues with my bill
|
turn-ending
|
0.7
|
problem_statement
| -1 |
customer
|
none
|
phone_format
|
none
|
informal
|
addition_signal
|
none
|
none
|
none
|
bill issue
|
billing support
|
neutral
|
low
|
ongoing
|
unknown
|
low
|
Also, uh my phone number is 0987654321 uh and I'm having issues with er my bill
| 0.15 |
|||
single_000109
|
Furthermore, I'd like to report an incorrect charge on my bill, the amount is twenty dollars
|
turn-ending
|
0.85
|
problem_statement
| -1 |
customer
|
none
|
written
|
standard
|
formal
|
addition_signal
|
none
|
none
|
none
|
bill issue
|
billing support
|
frustrated
|
low
|
ongoing
|
unknown
|
medium
|
Furthermore, I'd like to report an incorrect charge um on my bill, the amount is twenty dollars
| 0.15 |
|||
single_000110
|
And, my account ID is ABC123, I'm having trouble with my internet connection
|
turn-ending
|
0.75
|
problem_statement
| -1 |
customer
|
none
|
account_ID
|
none
|
informal
|
addition_signal
|
none
|
none
|
none
|
internet issue
|
technical support
|
confused
|
medium
|
ongoing
|
unknown
|
high
|
And, my account ID is ABC123, I'm having like trouble with my internet connection
| 0.15 |
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