utterance_id
stringlengths 13
26
| text
stringlengths 26
4.38k
| label
stringclasses 1
value | confidence
stringclasses 6
values | dialog_act
stringclasses 22
values | conversation_type
stringclasses 8
values | conversation_id
stringclasses 25
values | turn_number
int32 -1
6
| previous_context
stringclasses 92
values | speaker
stringclasses 6
values | linguistic_repetition_type
stringclasses 36
values | linguistic_number_format
stringclasses 62
values | linguistic_contraction_style
stringclasses 23
values | linguistic_formality
stringclasses 11
values | linguistic_discourse_marker
stringlengths 2
34
| linguistic_false_start_type
stringclasses 39
values | linguistic_backchannel_type
stringclasses 58
values | linguistic_language_barrier
stringclasses 9
values | context_context_description
stringlengths 19
88
| context_call_type
stringlengths 5
29
| context_emotional_state
stringclasses 18
values | context_technical_level
stringclasses 11
values | context_issue_status
stringclasses 19
values | context_multi_issue
stringclasses 6
values | context_urgency
stringclasses 7
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000205
|
You can reach me at (555) 123-4567 if you need more details.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
phone
|
formal
|
formal
|
please_note
|
none
|
understood
|
none
|
Providing contact information
|
contact_info
|
satisfied
|
low
|
resolved
|
none
|
low
|
|||
single_000206
|
Um, I think my account number is... let me check... 789012.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
digit
|
none
|
neutral
|
none
|
phrase_level
|
none
|
none
|
Customer provides account number to resolve billing issue.
|
inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
|||
single_000207
|
I paid the bill on the fifteenth of last month, so the payment should be processed by now.
|
turn-ending
|
medium
|
information_provision
| -1 |
customer
|
none
|
written
|
none
|
formal
|
so
|
none
|
none
|
none
|
Customer confirms payment date to verify transaction status.
|
inquiry
|
satisfied
|
low
|
resolved
|
no
|
low
|
|||
single_000208
|
The system keeps displaying error code 500 whenever I try to access my account.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
digit
|
none
|
neutral
|
whenever
|
none
|
none
|
none
|
Customer reports recurring technical error during account access.
|
support
|
frustrated
|
high
|
open
|
no
|
high
|
|||
single_000209
|
They said to call 555-8901, but I’m not sure if that’s the right number.
|
turn-ending
|
low
|
information_provision
| -1 |
customer
|
none
|
phone
|
contraction
|
informal
|
but
|
phrase_level
|
none
|
none
|
Customer shares contact number with hesitation.
|
inquiry
|
confused
|
low
|
open
|
no
|
medium
|
|||
single_000210
|
The transaction ID is TX1234... wait, no, TX1235—can you check that one?
|
turn-ending
|
medium
|
information_provision
| -1 |
customer
|
none
|
alphanumeric
|
none
|
neutral
|
wait
|
phrase_level
|
question
|
none
|
Customer provides corrected transaction ID for verification.
|
support
|
confused
|
medium
|
open
|
no
|
medium
|
|||
single_000211
|
Um, I-I think the... the account number is 123-456-7890.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
stuttering
|
phone_format
|
neutral
|
neutral
|
Um
|
word_level
|
none
|
none
|
Customer provides account number with hesitation
|
account_verification
|
neutral
|
basic
|
open
|
no
|
low
|
|||
single_000212
|
Uh, the... the confirmation number is 555-555-5555, I think.
|
turn-ending
|
medium
|
information_provision
| -1 |
customer
|
stuttering
|
phone_format
|
neutral
|
neutral
|
Uh
|
word_level
|
none
|
none
|
Customer shares payment confirmation number with uncertainty
|
payment_inquiry
|
frustrated
|
basic
|
open
|
no
|
medium
|
|||
single_000213
|
My reference number is one thousand two hundred thirty-four.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer provides formal reference number
|
service_request
|
satisfied
|
medium
|
resolved
|
no
|
low
|
|||
single_000214
|
The, uh, the payment was processed on... on the fifth of this month.
|
turn-ending
|
medium
|
information_provision
| -1 |
customer
|
stuttering
|
date
|
neutral
|
neutral
|
The
|
phrase_level
|
none
|
none
|
Customer confirms payment date with hesitation
|
payment_confirmation
|
neutral
|
basic
|
open
|
no
|
low
|
|||
single_000215
|
Hey, my number’s like 555-555-5555, yeah?
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
phone_format
|
informal
|
informal
|
Hey
|
none
|
none
|
none
|
Customer shares contact number casually
|
account_update
|
neutral
|
basic
|
open
|
no
|
low
|
|||
single_000216
|
Um, I think I need to clarify, my account number is 789012, and I haven't received the confirmation email yet.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
false_start
|
digits
|
informal
|
neutral
|
sequence_marker
|
self_correction
|
none
|
none
|
Customer providing account details and follow-up issue
|
customer_service
|
confused
|
low
|
open
|
yes
|
medium
|
|||
single_000217
|
So, first, the login page keeps freezing, and then when it loads, the error message says 'Server Error 500'.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
false_start
|
error_code
|
informal
|
neutral
|
sequence_marker
|
repetition
|
none
|
none
|
Technical support for login issues
|
technical_support
|
frustrated
|
high
|
open
|
yes
|
high
|
|||
single_000218
|
I just made the payment, and then I checked the order status, which is order number four hundred fifty-six, and there's no update.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
written
|
informal
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Payment confirmation and order status inquiry
|
customer_service
|
neutral
|
medium
|
pending
|
no
|
low
|
|||
single_000219
|
Oh, right, the tracking number is TN123456789, and, uh, the package was supposed to arrive yesterday but hasn't shown up yet.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
false_start
|
alphanumeric
|
informal
|
informal
|
sequence_marker
|
filler
|
none
|
none
|
Shipping delay inquiry with tracking details
|
customer_service
|
frustrated
|
low
|
open
|
yes
|
medium
|
|||
single_000220
|
The invoice number is 987654, and the payment was processed through the online portal, so there should be a record of it.
|
turn-ending
|
high
|
information_provision
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
sequence_marker
|
none
|
none
|
none
|
Payment verification and record confirmation
|
customer_service
|
neutral
|
medium
|
resolved
|
no
|
low
|
|||
single_000221
|
I've successfully submitted the form and confirmed the payment details.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
formal
|
sequence_marker
|
none
|
none
|
none
|
Customer confirms form submission and payment confirmation
|
technical_support
|
neutral
|
high
|
resolved
|
single
|
normal
|
|||
single_000222
|
The system processed my request, and I received the confirmation email.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
neutral
|
neutral
|
sequence_marker
|
none
|
acknowledgment
|
none
|
Customer confirms email receipt after processing
|
technical_support
|
satisfied
|
medium
|
resolved
|
single
|
normal
|
|||
single_000223
|
Yeah, I finally got it to work after trying three times. All set!
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
none
|
none
|
filler
|
none
|
Customer confirms resolution after multiple attempts
|
technical_support
|
frustrated
|
low
|
resolved
|
single
|
high
|
|||
single_000224
|
The 25th transaction in the report is now finalized and archived.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
written
|
none
|
formal
|
contrast_marker
|
none
|
none
|
none
|
Customer confirms archival of specific transaction
|
account_inquiry
|
neutral
|
high
|
resolved
|
single
|
normal
|
|||
single_000225
|
I’ve updated my contact information and verified the changes.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
acknowledgment
|
none
|
Customer confirms contact info update
|
account_management
|
satisfied
|
medium
|
resolved
|
single
|
normal
|
|||
single_000226
|
Well, I've successfully submitted the form using account ID twelve thousand three hundred and forty-five. Let me know if anything else is needed.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
Well,
|
none
|
none
|
none
|
Customer confirming form submission with account details
|
account inquiry
|
neutral
|
basic
|
resolved
|
single
|
normal
|
|||
single_000227
|
Yeah, I entered all the payment info for order #456789. Should be all set!
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
you know?
|
none
|
affirmative
|
none
|
Customer confirming payment details
|
payment processing
|
satisfied
|
medium
|
resolved
|
single
|
low
|
|||
single_000228
|
Alright, I've completed the troubleshooting steps for error code 0x80070057. Let me know if further action is required.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
hexadecimal
|
neutral
|
neutral
|
Alright,
|
none
|
none
|
none
|
Customer reporting technical resolution
|
technical support
|
frustrated
|
high
|
resolved
|
single
|
high
|
|||
single_000229
|
I think... I mean... I've filled out all the required fields for account 987654321. Is there anything missing?
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
self-correction
|
digits
|
neutral
|
neutral
|
I think...
|
verbalized_thought
|
question
|
none
|
Customer seeking confirmation on account setup
|
account setup
|
confused
|
basic
|
pending_confirmation
|
single
|
normal
|
|||
single_000230
|
In any case, I've processed the return request for reference number TWO THOUSAND NINE HUNDRED EIGHTY-SEVEN. Expect a confirmation email shortly.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
In any case,
|
none
|
none
|
none
|
Customer confirming return processing
|
return processing
|
satisfied
|
low
|
in_progress
|
single
|
normal
|
|||
single_000231
|
I've... I think that's all the information needed. The system shows the status as complete.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
that's all
|
word_level
|
none
|
none
|
Customer completing a form submission
|
technical support
|
neutral
|
moderate
|
resolved
|
no
|
medium
|
|||
single_000232
|
I, uh, I've submitted the form. You should receive it now.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
you should
|
word_level
|
none
|
none
|
Customer submitting a form
|
account management
|
satisfied
|
low
|
resolved
|
no
|
low
|
|||
single_000233
|
The verification process has been finalized. No further action is required from my side.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
formal
|
no further
|
none
|
none
|
none
|
Customer confirming verification completion
|
identity verification
|
neutral
|
high
|
resolved
|
no
|
high
|
|||
single_000234
|
Yup, all set! The file is uploaded. No more steps from my side.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
yes
|
informal
|
no more
|
none
|
uh-huh
|
none
|
Customer confirming file upload
|
technical support
|
satisfied
|
low
|
resolved
|
no
|
low
|
|||
single_000235
|
I can't figure this out anymore, but I'll stop here. The error keeps popping up.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
none
|
i'm
|
neutral
|
but
|
none
|
uh-huh
|
none
|
Customer abandoning unresolved technical issue
|
technical support
|
frustrated
|
high
|
open
|
no
|
high
|
|||
single_000236
|
I have successfully submitted the form as instructed.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer confirms form submission during account setup.
|
account setup
|
neutral
|
basic
|
resolved
|
single
|
low
|
|||
single_000237
|
Actually, let me confirm—uh, I think I've completed all the steps properly.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
setup_phrase
|
thought_restart
|
none
|
none
|
Customer verifies completion of technical setup steps.
|
technical support
|
neutral
|
intermediate
|
resolved
|
single
|
medium
|
|||
single_000238
|
Hmm, wait—I mean, I've entered the correct account ID, 1234ABCD, into the portal.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
account_id
|
standard
|
neutral
|
setup_phrase
|
thought_restart
|
none
|
none
|
Customer confirms account ID entry during billing inquiry.
|
billing inquiry
|
frustrated
|
intermediate
|
resolved
|
single
|
medium
|
|||
single_000239
|
Yeah, I just finished downloading the app. It's all set!
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer confirms app installation completion.
|
software support
|
satisfied
|
basic
|
resolved
|
single
|
low
|
|||
single_000240
|
I think the transaction ID 987654321 has been processed correctly.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer checks transaction status during payment inquiry.
|
payment inquiry
|
confused
|
intermediate
|
open
|
single
|
medium
|
|||
single_000241
|
I, uh, I think I've, um, successfully reset my password using the account ID 1234ABCD. The system confirmed the change.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
phrase_level
|
none
|
none
|
Password reset confirmation
|
technical_support
|
satisfied
|
medium
|
resolved
|
no
|
normal
|
|||
single_000242
|
So, um, the software update has been completed, and I, uh, received a confirmation email with the reference number 987654321.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
so
|
phrase_level
|
none
|
none
|
Software update confirmation
|
technical_support
|
neutral
|
high
|
resolved
|
no
|
normal
|
|||
single_000243
|
Yeah, I filled out the form and hit submit. Everything looks good to go!
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
well
|
none
|
none
|
none
|
Form submission confirmation
|
general_inquiry
|
frustrated
|
low
|
resolved
|
no
|
low
|
|||
single_000244
|
Well, I guess the payment went through since I see the transaction ID TXN-456789 in my account. No errors this time.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
well
|
phrase_level
|
none
|
none
|
Payment confirmation
|
billing_inquiry
|
confused
|
medium
|
resolved
|
yes
|
high
|
|||
single_000245
|
The system has processed my request, and the order number 789012 is now marked as completed in the database.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Order status confirmation
|
order_inquiry
|
satisfied
|
high
|
resolved
|
no
|
normal
|
|||
single_000246
|
I've submitted my account ID 123456789. Also, is there anything else you need from me?","label": "Account submission confirmation","confidence": "high","dialog_act": "completion_signal","linguistic_patterns": {"repetition_type": null,"number_format": "account_id","contraction_style": "standard","formality": "formal","discourse_marker": "addition_signal","false_start_type": null,"backchannel_type": "extended_confirmation","language_barrier": null},"interaction_context": {"context_description": "Customer confirming account submission","call_type": "account inquiry","emotional_state": "neutral","technical_level": "medium","issue_status": "resolved","multi_issue": "no","urgency": "normal"}},"{\"text\": \"I entered my info and my number is (555) 123-4567. Oh, and do you need my ID as well?\",\"label\": \"Contact information confirmation\",\"confidence\": \"medium\",\"dialog_act\": \"completion_signal\",\"linguistic_patterns\": {\"repetition_type\": null,\"number_format\": \"phone\",\"contraction_style\": \"standard\",\"formality\": \"informal\",\"discourse_marker\": \"addition_signal\",\"false_start_type\": null,\"backchannel_type\": \"extended_confirmation\",\"language_barrier\": null},\"interaction_context\": {\"context_description\": \"Customer providing contact details\",\"call_type\": \"account setup\",\"emotional_state\": \"satisfied\",\"technical_level\": \"low\",\"issue_status\": \"resolved\",\"multi_issue\": \"no\",\"urgency\": \"normal\"}},"{\"text\": \"The setup is complete. The code was 007. Is that all?\",\"label\": \"Process completion confirmation\",\"confidence\": \"high\",\"dialog_act\": \"completion_signal\",\"linguistic_patterns\": {\"repetition_type\": null,\"number_format\": \"digits\",\"contraction_style\": \"standard\",\"formality\": \"neutral\",\"discourse_marker\": null,\"false_start_type\": null,\"backchannel_type\": \"extended_confirmation\",\"language_barrier\": null},\"interaction_context\": {\"context_description\": \"Customer confirming technical setup\",\"call_type\": \"technical support\",\"emotional_state\": \"neutral\",\"technical_level\": \"high\",\"issue_status\": \"resolved\",\"multi_issue\": \"no\",\"urgency\": \"high\"}},"{\"text\": \"I've completed the payment for account ID 987654321. In addition, could you confirm the details?\",\"label\": \"Payment confirmation\",\"confidence\": \"high\",\"dialog_act\": \"completion_signal\",\"linguistic_patterns\": {\"repetition_type\": null,\"number_format\": \"account_id\",\"contraction_style\": \"standard\",\"formality\": \"formal\",\"discourse_marker\": \"addition_signal\",\"false_start_type\": null,\"backchannel_type\": \"extended_confirmation\",\"language_barrier\": null},\"interaction_context\": {\"context_description\": \"Customer confirming payment completion\",\"call_type\": \"billing inquiry\",\"emotional_state\": \"satisfied\",\"technical_level\": \"high\",\"issue_status\": \"resolved\",\"multi_issue\": \"no\",\"urgency\": \"normal\"}},"{\"text\": \"I'm all set. The total was three hundred dollars.\",\"label\": \"Transaction completion\",\"confidence\": \"medium\",\"dialog_act\": \"completion_signal\",\"linguistic_patterns\": {\"repetition_type\": null,\"number_format\": \"written\",\"contraction_style\": \"standard\",\"formality\": \"informal\",\"discourse_marker\": null,\"false_start_type\": null,\"backchannel_type\": null,\"language_barrier\": null},\"interaction_context\": {\"context_description\": \"Customer confirming transaction amount\",\"call_type\": \"payment processing\",\"emotional_state\": \"satisfied\",\"technical_level\": \"low\",\"issue_status\": \"resolved\",\"multi_issue\": \"no\",\"urgency\": \"normal\"}}]}]}]}]}]}]}]}
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
extended_confirmation
|
none
|
Customer confirming technical setup
|
technical support
|
neutral
|
high
|
resolved
|
no
|
high
|
|||
single_000247
|
I've completed the payment for account ID 987654321. In addition, could you confirm the details?
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
account_id
|
standard
|
formal
|
addition_signal
|
none
|
extended_confirmation
|
none
|
Customer confirming payment completion
|
billing inquiry
|
satisfied
|
high
|
resolved
|
no
|
normal
|
|||
single_000248
|
I'm all set. The total was three hundred dollars.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
written
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer confirming transaction amount
|
payment processing
|
satisfied
|
low
|
resolved
|
no
|
normal
|
|||
single_000249
|
Well, I've entered all the required details for account number 987654321. Let me know if there's anything else you need!
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
account_id
|
formal
|
formal
|
Well,
|
none
|
extended_confirmation
|
none
|
Submitting account information
|
Account Inquiry
|
neutral
|
medium
|
resolved
|
no
|
normal
|
|||
single_000250
|
So, I think that's everything sorted. The file download finished at 3:45 PM. You don't need anything else, right?
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
time
|
informal
|
neutral
|
So,
|
none
|
extended_confirmation
|
none
|
Confirming download completion
|
Technical Support
|
satisfied
|
low
|
resolved
|
no
|
normal
|
|||
single_000251
|
I've completed the security verification process. The system shows my two-factor authentication is now active.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
neutral
|
formal
|
none
|
none
|
none
|
none
|
Security protocol confirmation
|
Security Verification
|
neutral
|
high
|
resolved
|
no
|
high
|
|||
single_000252
|
Okay, I've gone through all the steps for order #2023XYZ. Should I expect a confirmation email any minute now?
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
order_number
|
neutral
|
neutral
|
Okay,
|
none
|
extended_confirmation
|
none
|
Order processing confirmation
|
Order Status
|
confused
|
medium
|
pending
|
no
|
normal
|
|||
single_000253
|
I just finished resetting my password using the 800-555-1234 number you provided. Let me know if there's a next step!
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
phone_number
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Password reset confirmation
|
Account Recovery
|
frustrated
|
low
|
resolved
|
no
|
high
|
|||
single_000254
|
I've added the payment method and also, uh, double-checked the billing address. Is that all correct?","label": "completion_signal","confidence": "high","dialog_act": "completion_signal","linguistic_patterns": {"repetition_type": null,"number_format": "none","contraction_style": "none","formality": "neutral","discourse_marker": "addition_signal","false_start_type": "phrase_level","backchannel_type": "extended_confirmation","language_barrier": "none"},"interaction_context": {"context_description": "Customer confirming payment and billing details","call_type": "payment_issue","emotional_state": "neutral","technical_level": "low","issue_status": "resolved","multi_issue": "single","urgency": "normal"}},{
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
addition_signal
|
phrase_level
|
extended_confirmation
|
none
|
Customer confirming software update and diagnostics
|
technical_support
|
satisfied
|
medium
|
resolved
|
single
|
normal
|
|||
single_000255
|
The firewall settings were adjusted, and I configured the ports properly. That should complete the setup.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer confirming network configuration
|
technical_support
|
neutral
|
high
|
resolved
|
single
|
high
|
|||
single_000256
|
I called the support line at 800-555-1234 and spoke with an agent. The issue is resolved now.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
phone_number
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer confirming resolution after agent interaction
|
general_inquiry
|
satisfied
|
low
|
resolved
|
single
|
normal
|
|||
single_000257
|
I submitted the form with account ID twelve-thousand-three-hundred-forty-five. Everything seems processed.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer confirming account ID submission
|
account_issue
|
neutral
|
medium
|
resolved
|
single
|
normal
|
|||
single_000258
|
I have submitted all required documents. The reference number is REF-123456. Please proceed.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer submitting documents for account setup
|
account_setup
|
neutral
|
low
|
resolved
|
no
|
normal
|
|||
single_000259
|
I have completed the registration process. My phone number is 555-123-4567. Is there anything else?
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
phone_format
|
none
|
neutral
|
question
|
none
|
confirmation
|
non_native_speaker
|
Non-native speaker finalizing account registration
|
registration
|
neutral
|
low
|
resolved
|
no
|
normal
|
|||
single_000260
|
The system has completed the backup process for account 789012. All data is up to date.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer confirming technical process completion
|
technical_support
|
satisfied
|
high
|
resolved
|
no
|
normal
|
|||
single_000261
|
I have transferred the payment amount of $200. My contact number is (123) 456-7890. Please confirm.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
phone_format
|
none
|
neutral
|
request
|
none
|
confirmation
|
non_native_speaker
|
Non-native speaker confirming payment completion
|
payment_confirmation
|
satisfied
|
medium
|
resolved
|
no
|
normal
|
|||
single_000262
|
I got it working! No more errors. You can hang up now.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
exclamation
|
none
|
closure
|
none
|
Customer ending call after technical resolution
|
technical_support
|
satisfied
|
medium
|
resolved
|
no
|
normal
|
|||
single_000263
|
However, I've submitted the account ID 123456789, and the system is still showing an error.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
account_id
|
informal
|
formal
|
contrast_setup
|
none
|
none
|
none
|
Customer reports ongoing system error after submitting account ID
|
technical_support
|
frustrated
|
moderate
|
unresolved
|
no
|
medium
|
|||
single_000264
|
I've completed the payment for account #987654321, but the confirmation email hasn't arrived.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
account_id
|
informal
|
formal
|
contrast_setup
|
none
|
none
|
none
|
Customer awaiting confirmation email after payment
|
billing_inquiry
|
confused
|
basic
|
pending
|
no
|
medium
|
|||
single_000265
|
The download is complete, and everything seems to be working fine now.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer confirms successful download and functionality
|
product_support
|
satisfied
|
basic
|
resolved
|
no
|
low
|
|||
single_000266
|
I called to check on my order, and the status is updated to 'shipped'.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
phone_number
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquires about order shipment status
|
order_inquiry
|
neutral
|
low
|
resolved
|
no
|
low
|
|||
single_000267
|
I've tried resetting my password three times, but it's still not working.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digits
|
neutral
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Customer reports password reset failure
|
account_support
|
frustrated
|
moderate
|
unresolved
|
no
|
medium
|
|||
single_000268
|
I've entered all the required information for account 123456789. Please confirm if everything is correct.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digit
|
standard
|
neutral
|
none
|
none
|
none
|
non_native_speaker
|
Customer submitted account information
|
account setup
|
neutral
|
moderate
|
resolved
|
no
|
normal
|
|||
single_000269
|
I've completed the download. The file is 500MB. My order number is 78901234.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digit
|
standard
|
neutral
|
none
|
none
|
none
|
non_native_speaker
|
Customer confirmed download completion
|
technical support
|
neutral
|
moderate
|
resolved
|
no
|
normal
|
|||
single_000270
|
Well, I think that's all. The setup wizard said successful. My case number is 56789012.
|
turn-ending
|
medium
|
completion_signal
| -1 |
customer
|
none
|
digit
|
standard
|
neutral
|
hesitation
|
none
|
none
|
none
|
Customer confirmed router setup completion
|
technical support
|
frustrated
|
high
|
resolved
|
no
|
high
|
|||
single_000271
|
I am satisfied with the resolution. The payment was processed. Reference number: REF123456.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
alphanumeric
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer confirmed payment processing
|
billing inquiry
|
satisfied
|
low
|
resolved
|
no
|
normal
|
|||
single_000272
|
Done! All the info is filled. Let me know if anything else needed. My ID is 987654321.
|
turn-ending
|
high
|
completion_signal
| -1 |
customer
|
none
|
digit
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer confirmed form submission
|
account setup
|
neutral
|
moderate
|
resolved
|
no
|
normal
|
|||
single_000273
|
I have decided to proceed with the premium service upgrade for account number 123-45-6789.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
account_id
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer confirming premium service upgrade
|
service_upgrade
|
neutral
|
low
|
resolved
|
no
|
medium
|
|||
single_000274
|
Um, I think I'm going to, uh, cancel my subscription effective next month.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
hesitation
|
phrase_level
|
none
|
none
|
Customer requesting subscription cancellation
|
cancellation
|
frustrated
|
medium
|
pending
|
no
|
high
|
|||
single_000275
|
I'm gonna stick with the basic plan, thanks. No need for extra features.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
addition
|
none
|
acknowledgment
|
none
|
Customer declining plan upgrade
|
service_rejection
|
satisfied
|
low
|
resolved
|
no
|
low
|
|||
single_000276
|
Well, I guess I'll just pay the remaining balance of $250 now.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
none
|
digits
|
neutral
|
neutral
|
hesitation
|
phrase_level
|
none
|
none
|
Customer confirming payment
|
billing
|
neutral
|
medium
|
resolved
|
no
|
medium
|
|||
single_000277
|
I'll opt for the 24/7 technical support package starting this week.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer activating technical support
|
service_activation
|
neutral
|
high
|
pending
|
no
|
high
|
|||
single_000278
|
I'll upgrade to Plan 5. Is that correct?
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digit
|
none
|
formal
|
none
|
none
|
extended_confirmation
|
none
|
Customer upgrading their service plan
|
Service Upgrade
|
satisfied
|
low
|
resolved
|
unknown
|
low
|
|||
single_000279
|
I need to cancel my account. The number is 123-456-7890. Let me know if that's right.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digit
|
none
|
informal
|
none
|
none
|
extended_confirmation
|
none
|
Customer requesting account cancellation
|
Account Closure
|
frustrated
|
medium
|
pending
|
unknown
|
high
|
|||
single_000280
|
I'll pay twenty dollars today.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer making a payment
|
Billing Inquiry
|
satisfied
|
low
|
resolved
|
unknown
|
medium
|
|||
single_000281
|
Um... I think I'll go with the monthly payment option. Is that okay?
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
Um...
|
hesitation
|
simple_confirmation
|
none
|
Customer choosing payment method
|
Billing Inquiry
|
confused
|
low
|
resolved
|
unknown
|
low
|
|||
single_000282
|
I have decided to close account ID 987654321. Please confirm.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digit
|
none
|
formal
|
I have decided...
|
none
|
extended_confirmation
|
none
|
Customer closing an account
|
Account Closure
|
neutral
|
medium
|
pending
|
unknown
|
high
|
|||
single_000283
|
I think I need to upgrade... I mean, I've decided to upgrade to the premium plan. Also, could you check my account number 1234-5678-90 for the changes?
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
false_start
|
digits
|
none
|
formal
|
addition_signal
|
self_correction
|
none
|
none
|
Customer decides to upgrade service and provides account details
|
service_upgrade
|
neutral
|
low
|
resolved
|
single
|
normal
|
|||
single_000284
|
I was going to call about the billing error... but actually, I want to cancel my subscription. Plus, my phone number is 555-123-4567 to update the records.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
false_start
|
phone
|
partial
|
neutral
|
addition_signal
|
topic_shift
|
none
|
none
|
Customer cancels subscription after billing issue discussion
|
subscription_cancellation
|
frustrated
|
medium
|
pending
|
single
|
high
|
|||
single_000285
|
Yeah, I'm all set to pay the one hundred fifty dollars in full. No need for any other steps.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
written
|
full
|
informal
|
none
|
none
|
none
|
none
|
Customer confirms full payment amount
|
payment_confirmation
|
satisfied
|
low
|
resolved
|
single
|
normal
|
|||
single_000286
|
After reviewing the technical specifications, I will proceed with the enterprise solution. My account ID is ENT-2023-XYZ for reference.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
account_id
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer selects enterprise solution with technical review
|
solution_selection
|
neutral
|
high
|
resolved
|
single
|
normal
|
|||
single_000287
|
Um... I think I need to transfer my service to a new address. Let me confirm the location as 123 Main Street.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
hesitation
|
address
|
none
|
neutral
|
none
|
uncertainty
|
none
|
none
|
Customer requests service transfer to new address
|
service_transfer
|
confused
|
medium
|
open
|
single
|
normal
|
|||
single_000288
|
I’ve decided to upgrade to the premium package with a 24-month term. That should cover all my needs.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
written
|
none
|
formal
|
In that case
|
none
|
none
|
none
|
Customer reviewing service upgrade options
|
service_upgrade
|
satisfied
|
low
|
resolved
|
no
|
normal
|
|||
single_000289
|
I think I will cancel my subscription, okay? The process is... how do you say... too complicated for me.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
self_correction
|
none
|
informal
|
neutral
|
well
|
filler
|
none
|
non_native_speaker
|
Customer struggling with billing portal navigation
|
cancellation
|
confused
|
low
|
pending
|
no
|
low
|
|||
single_000290
|
I’m going to pay the outstanding balance of $325.00 today. No more partial payments.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
So, I’ve decided
|
none
|
none
|
non_native_speaker
|
Customer resolving overdue account
|
payment_issue
|
frustrated
|
medium
|
resolved
|
no
|
high
|
|||
single_000291
|
Yes, I want to switch to the family plan immediately. My account number is 894-23A-007.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
account_id
|
contraction
|
informal
|
well
|
none
|
affirmative
|
none
|
Customer modifying service plan
|
plan_change
|
neutral
|
high
|
pending
|
no
|
normal
|
|||
single_000292
|
I’ll proceed with the technical support ticket for the router issue. Reference #TCK-78921.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
none
|
ticket_id
|
none
|
neutral
|
After reviewing
|
none
|
acknowledgment
|
none
|
Customer escalating connectivity problem
|
technical_support
|
satisfied
|
high
|
open
|
yes
|
high
|
|||
single_000293
|
I would like to proceed with the premium plan upgrade. My account number is 1234-5678-90.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
account_id
|
none
|
formal
|
proceed with
|
none
|
minimal
|
none
|
Customer upgrading service plan
|
sales
|
neutral
|
medium
|
resolved
|
no
|
medium
|
|||
single_000294
|
I’m gonna cancel this service. Their support is terrible.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
their
|
none
|
minimal
|
none
|
Customer canceling due to poor support
|
complaint
|
frustrated
|
low
|
open
|
no
|
high
|
|||
single_000295
|
I’ll pay the fifty-dollar fee immediately. No need for further discussion.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
no need
|
none
|
none
|
none
|
Customer confirming payment
|
billing
|
satisfied
|
low
|
resolved
|
no
|
medium
|
|||
single_000296
|
The technician fixed my router issue. I’ll schedule a follow-up next week.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
actually
|
none
|
none
|
none
|
Post-technical support resolution
|
technical
|
neutral
|
high
|
resolved
|
yes
|
low
|
|||
single_000297
|
I want a refund for the $25 charge. Let’s finalize this now.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
let’s
|
none
|
none
|
none
|
Customer requesting refund
|
billing
|
confused
|
low
|
open
|
no
|
medium
|
|||
single_000298
|
I'll proceed with the cancellation of my business account ending in 1234.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer confirming business account cancellation
|
Service Cancellation
|
neutral
|
low
|
resolved
|
no
|
medium
|
|||
single_000299
|
I, uh, think I'll need to pay the $250 balance in full today.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
well
|
phrase_level
|
minimal
|
none
|
Customer discussing overdue payment
|
Billing Inquiry
|
frustrated
|
low
|
pending
|
no
|
high
|
|||
single_000300
|
Okay, I'll switch to the premium support plan effective immediately.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
okay
|
none
|
minimal
|
none
|
Customer upgrading support tier
|
Service Upgrade
|
satisfied
|
medium
|
open
|
no
|
medium
|
|||
single_000301
|
I guess I'll need to schedule a technician visit for my router issue.
|
turn-ending
|
medium
|
decision_statement
| -1 |
customer
|
none
|
digits
|
partial
|
neutral
|
well
|
none
|
none
|
none
|
Customer requesting technical support
|
Technical Support
|
confused
|
high
|
open
|
yes
|
high
|
|||
single_000302
|
Right, so I'll stick with the current data plan for now.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
none
|
none
|
informal
|
right
|
none
|
minimal
|
none
|
Customer confirming data plan choice
|
Service Inquiry
|
neutral
|
low
|
resolved
|
no
|
low
|
|||
single_000303
|
I, uh, I guess I'll go ahead and pay the $200 fee now.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
none
|
thought_restart
|
none
|
none
|
Customer confirming payment for overdue service fee
|
payment_confirmation
|
neutral
|
low
|
resolved
|
no
|
medium
|
|||
single_000304
|
I’ve had enough of the outages; I’m canceling my service effective next month.
|
turn-ending
|
high
|
decision_statement
| -1 |
customer
|
none
|
none
|
formal
|
neutral
|
none
|
none
|
none
|
none
|
Customer terminating service due to recurring technical issues
|
service_cancellation
|
frustrated
|
medium
|
open
|
no
|
high
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.