text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
list |
|---|---|---|
there is a transaction on my account that i didnt make
| 17card_payment_not_recognised
|
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] |
What is the cost for an exchange fee?
| 32exchange_charge
|
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What is the minimum age?
| 2age_limit
|
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Can I request a physical card?
| 44order_physical_card
|
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What is the process of card activation?
| 1activate_my_card
|
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I made this payment days ago so why hasn't it gone through yet?
| 46pending_card_payment
|
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my phone is gone
| 43lost_or_stolen_phone
|
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Why did I not get a virtual card yet?
| 41getting_virtual_card
|
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What exchange rate do you use?
| 33exchange_rate
|
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I had to pay in order to do a transfer
| 64transfer_fee_charged
|
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] |
My passcode doesn't work
| 45passcode_forgotten
|
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2.38671875,
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1.8876953125,
0.1728515625,
0.5341796875
] |
Why is there a charge on my account for taking out cash?
| 20cash_withdrawal_charge
|
[
-0.484375,
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] |
There is a direct debit I do not recognise in my statement
| 29direct_debit_payment_not_recognised
|
[
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] |
Can I hold money in multiple currencies?
| 37fiat_currency_support
|
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] |
Do you know where my card will be accepted?
| 11card_acceptance
|
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] |
I think something may have happened that caused a charge to show up twice.
| 63transaction_charged_twice
|
[
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] |
I couldn't use my contactless this morning, it wasn't accepted.
| 24contactless_not_working
|
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] |
Why was the exchange rate incorrect for an item I recently bought?
| 18card_payment_wrong_exchange_rate
|
[
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] |
Is there a fee for extra cards?
| 40getting_spare_card
|
[
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] |
Where's the money that got charged to my card? It's not showing up in my account balance
| 62topping_up_by_card
|
[
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] |
How can I get a physical card
| 44order_physical_card
|
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2.19140625,
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-0.80322265625,
0.45947265625,
-0.58154296875,
-0.47998046875,
-1.8173828125
] |
I got a message that I need to verify my identity; what do I do?
| 69verify_my_identity
|
[
0.367431640625,
-1.232421875,
0.208984375,
0.7861328125,
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5.09375,
-0.495849609375,
0.611328125
] |
I cannot use my disposable virtual card.
| 72virtual_card_not_working
|
[
-0.054473876953125,
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-1.1103515625,
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] |
The balance on my account wasn't updated after I made a depost.
| 7balance_not_updated_after_cheque_or_cash_deposit
|
[
-0.529296875,
-1.671875,
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] |
How long with my cash withdrawal stay pending for?
| 47pending_cash_withdrawal
|
[
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] |
How do I verify a top-up?
| 71verify_top_up
|
[
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] |
From where are you getting your exchange rates?
| 33exchange_rate
|
[
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0.5078125,
-1.9326171875,
2.0546875
] |
I want to transfer money to a beneficiery. Why can't I?
| 8beneficiary_not_allowed
|
[
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-0.85791015625,
0.509765625
] |
How do I get my paycheck through this?
| 51receiving_money
|
[
-0.6943359375,
1.13671875,
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-0.451416015625,
0.06121826171875,
-0.354248046875
] |
Why isn't my top up showing on my wallet?
| 62topping_up_by_card
|
[
-0.044036865234375,
0.431640625,
2,
0.51611328125,
1.1953125,
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-2.3125,
-0.4951171875,
-1.3818359375
] |
I want to know why I have been unable to withdrawn funds.
| 27declined_cash_withdrawal
|
[
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0.70556640625,
0.1640625,
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-0.0111846923828125,
-1.466796875,
0.0794677734375,
2.41015625,
1.9482421875
] |
Is there a discount for frequently exchanging currencies?
| 32exchange_charge
|
[
-1.599609375,
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0.023193359375,
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-1.5634765625,
-0.2425537109375,
1.1220703125
] |
Will I be charged for topping up by card?
| 57top_up_by_card_charge
|
[
-1.70703125,
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-0.8193359375
] |
Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?
| 27declined_cash_withdrawal
|
[
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2.681640625
] |
What can I use a virtual disposable card for?
| 30disposable_card_limits
|
[
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1.0380859375,
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] |
What do I do if my card is expiring soon?
| 10card_about_to_expire
|
[
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] |
My card is lost! What can I do?
| 42lost_or_stolen_card
|
[
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] |
Cancel my last transfer
| 9cancel_transfer
|
[
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] |
How many card payments can I use on a disposable card?
| 30disposable_card_limits
|
[
-0.42529296875,
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0.064453125,
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] |
I can not find my card pin.
| 39get_physical_card
|
[
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] |
The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.
| 75wrong_amount_of_cash_received
|
[
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-1.6748046875,
-2.015625,
8.8125,
2.609375
] |
How many disposable cards per day am I allowed to have?
| 30disposable_card_limits
|
[
-0.47216796875,
-0.54833984375,
-0.0731201171875,
-0.22802734375,
0.8095703125,
-0.81787109375,
0.10369873046875,
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0.751953125,
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0.64501953125,
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1.294921875,
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1.0283203125,
1.7734375,
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0.9775390625,
1.5654296875,
0.6181640625,
0.2509765625,
-1.578125,
-1.34375
] |
My refund is missing
| 0Refund_not_showing_up
|
[
-0.259521484375,
-3.197265625,
-0.395263671875,
0.472900390625,
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0.5029296875,
-2.35546875,
0.83642578125,
1.154296875,
1.39453125
] |
What is maximum top up?
| 60top_up_limits
|
[
-1.3076171875,
-0.043426513671875,
-0.8642578125,
0.505859375,
2.2109375,
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0.091064453125,
-0.6162109375,
1.1748046875,
-1.5322265625
] |
Tell me how to cancel a transfer.
| 9cancel_transfer
|
[
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0.45751953125,
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] |
Can I use my Apple Watch to to top up?
| 3apple_pay_or_google_pay
|
[
0.215087890625,
0.034881591796875,
8.40625,
0.6708984375,
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-0.7822265625,
-1.1875
] |
The receipient doesn't see my money transfer.
| 66transfer_not_received_by_recipient
|
[
-0.359619140625,
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0.153564453125,
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] |
Are there charges for receiving a SEPA transfer?
| 56top_up_by_bank_transfer_charge
|
[
-1.6064453125,
-1.212890625,
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0.9326171875,
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1.0654296875,
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] |
I can't verify my ID.
| 68unable_to_verify_identity
|
[
0.38916015625,
0.08441162109375,
0.066650390625,
0.70849609375,
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] |
top up did not complete
| 48pending_top_up
|
[
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0.56689453125,
-1.4140625
] |
How do I get my top-up verification code?
| 71verify_top_up
|
[
-0.1600341796875,
-1.1259765625,
1.4814453125,
-0.490966796875,
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2,
-1.7451171875,
-0.2958984375
] |
When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?
| 18card_payment_wrong_exchange_rate
|
[
-1.220703125,
-0.23876953125,
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0.859375,
-0.33154296875,
0.388427734375,
-0.98583984375,
0.1063232421875,
3.380859375
] |
If I need more cards, are there any fees?
| 40getting_spare_card
|
[
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] |
How many miles away is the ATM?
| 4atm_support
|
[
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] |
Will I be charged a fee for exchanging foreign currencies?
| 32exchange_charge
|
[
-1.5478515625,
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] |
Is it possible to receive a Visa and a MasterCard?
| 73visa_or_mastercard
|
[
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0.222412109375,
8.4296875,
-0.278564453125,
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-2.3203125
] |
Where can I exchange my money for EUR?
| 37fiat_currency_support
|
[
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] |
My top up didn't work.
| 59top_up_failed
|
[
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1.6865234375,
1.27734375,
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0.1759033203125,
-0.31591796875
] |
i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.
| 21cash_withdrawal_not_recognised
|
[
-0.82080078125,
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2.244140625,
1.5908203125
] |
I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?
| 26declined_card_payment
|
[
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] |
How to decide if I get a Visa or Mastercard?
| 73visa_or_mastercard
|
[
-0.08807373046875,
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8.3828125,
-0.29150390625,
-1.017578125,
-2.166015625
] |
Why did the disposable virtual card which I used to pay a gym subscription get denied?
| 72virtual_card_not_working
|
[
-0.249267578125,
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1.5625,
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-1.248046875,
3.068359375,
-1.251953125,
-0.0810546875,
2.0078125,
0.04510498046875,
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1.3408203125,
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-0.67333984375,
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-0.88623046875,
-1.1591796875,
-1.646484375,
0.71240234375,
-1.6982421875,
-1.3623046875,
0.3349609375,
5.82421875,
-0.188232421875,
-1.224609375,
0.370849609375,
-0.7265625
] |
I'd rather get a Mastercard
| 73visa_or_mastercard
|
[
-0.1964111328125,
0.1414794921875,
-0.673828125,
0.052978515625,
-0.30126953125,
0.86865234375,
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0.46875,
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-0.08477783203125,
0.0355224609375,
8.3515625,
-0.51416015625,
-1.283203125,
-2.361328125
] |
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?
| 28declined_transfer
|
[
-1.1162109375,
-1.8486328125,
-1.62890625,
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0.40087890625,
0.1029052734375,
-0.51171875,
0.59716796875,
-0.04864501953125
] |
What age do my kids need to be to use your service?
| 2age_limit
|
[
0.0261688232421875,
8.2578125,
0.22509765625,
0.0670166015625,
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-0.78662109375,
0.12451171875,
0.1092529296875,
-2.03125,
-1.712890625
] |
how do VR cards work
| 38get_disposable_virtual_card
|
[
1.484375,
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1.46484375,
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0.07391357421875,
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-0.408203125,
4.28515625,
0.89111328125,
-0.89306640625,
-0.546875,
-1.4501953125
] |
I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
| 7balance_not_updated_after_cheque_or_cash_deposit
|
[
-1.021484375,
-1.6015625,
-0.64990234375,
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-0.71728515625,
1.998046875,
0.148193359375
] |
Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.
| 28declined_transfer
|
[
-1.1572265625,
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0.398193359375,
0.360107421875,
-0.48779296875,
0.7353515625,
0.049041748046875
] |
I want to get a disposable virtual card.
| 38get_disposable_virtual_card
|
[
0.61328125,
-0.37841796875,
0.89892578125,
-0.955078125,
-0.29833984375,
-1.00390625,
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0.796875,
3.033203125,
0.75927734375,
0.0060272216796875,
-0.34375,
-1.294921875
] |
Do I need any kind of documentation for the identity check?
| 69verify_my_identity
|
[
-0.1197509765625,
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0.998046875,
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1.6923828125,
-1.3447265625,
0.36865234375,
4.6015625,
-0.41943359375,
0.9404296875
] |
I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?
| 21cash_withdrawal_not_recognised
|
[
-0.94921875,
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-0.69140625,
-0.79638671875,
-1.4384765625,
3.796875,
1.888671875
] |
Are there any sort of fees involved for top of transfers?
| 56top_up_by_bank_transfer_charge
|
[
-1.6376953125,
-0.861328125,
-0.426513671875,
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7.9375,
3.478515625,
1.255859375,
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1.2080078125,
0.1468505859375,
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1.7177734375,
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-0.486328125,
-0.37255859375,
0.1151123046875,
-1.623046875,
1.0546875,
0.6494140625
] |
How do I reset a forgotten passcode, please?
| 45passcode_forgotten
|
[
0.85498046875,
-1.1630859375,
1.6943359375,
0.07379150390625,
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1.76171875,
2.1953125,
-0.2320556640625,
1.8603515625,
0.268798828125,
0.6396484375
] |
What should I do if I've tried to enter my PIN too often?
| 50pin_blocked
|
[
1.2392578125,
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0.9541015625,
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-0.5185546875,
-0.603515625,
0.32373046875,
-0.548828125,
0.058441162109375
] |
What happens if the ATM doesn't give me back my card?
| 19card_swallowed
|
[
-0.2330322265625,
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0.253173828125,
2.29296875,
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0.483154296875,
1.271484375,
-0.0545654296875
] |
What is the minimum age to open an account?
| 2age_limit
|
[
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8.3046875,
0.2183837890625,
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0.76904296875,
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-1.8447265625
] |
Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?
| 0Refund_not_showing_up
|
[
-0.253173828125,
-3.24609375,
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0.37890625,
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-2.376953125,
0.9423828125,
1.07421875,
1.3642578125
] |
Is there currency exchange on this app?
| 34exchange_via_app
|
[
-0.74267578125,
-0.39013671875,
1.39453125,
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0.124267578125,
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-0.62841796875,
0.51806640625,
-0.228271484375,
1.677734375
] |
How long is it going to take for my funds to show in my account?
| 67transfer_timing
|
[
-0.341064453125,
-0.12890625,
-0.4892578125,
0.06158447265625,
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4.91015625,
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0.08453369140625,
-0.63525390625,
0.57666015625,
0.1961669921875
] |
There is an extra $1 charge
| 35extra_charge_on_statement
|
[
-0.099365234375,
-1.12109375,
-0.6875,
-1.060546875,
-0.6484375,
0.2259521484375,
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1.611328125,
0.8017578125
] |
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