text
stringlengths 34
175
| hypothesis
stringclasses 11
values | label
int64 0
10
| label_text
stringclasses 11
values |
|---|---|---|---|
I don’t understand this charge on my account statement; can you explain what it is?
|
The user's intent is Unsure
| 3 |
Unsure
|
There’s a transaction listed here that I don’t recognize. Can you help me figure out what it is?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you clarify why there is a fee on my account statement? It seems to be new and I’m not sure what it's for.
|
The user's intent is Unsure
| 3 |
Unsure
|
I see a withdrawal on my statement that I didn’t make. Can you provide more details about it?
|
The user's intent is Unsure
| 3 |
Unsure
|
There’s an item under pending transactions that I need clarification on. What does it represent?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a charge on my statement that I didn’t authorize. Can you help me with this?
|
The user's intent is Unsure
| 3 |
Unsure
|
There's a transaction I don’t recognize from last week. How can I report it?
|
The user's intent is Unsure
| 3 |
Unsure
|
I think my account has been compromised because there are withdrawals I didn’t make. What should I do?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain this transaction? It looks unfamiliar and I’m concerned it might be unauthorized.
|
The user's intent is Unsure
| 3 |
Unsure
|
I received my account statement and there are charges I didn’t approve. How can I dispute them?
|
The user's intent is Unsure
| 3 |
Unsure
|
I see a charge on my account statement that I don't recognize. Can you help me dispute this payment?
|
The user's intent is Unsure
| 3 |
Unsure
|
There’s a transaction listed that I didn’t authorize. What steps do I need to take to resolve this?
|
The user's intent is Unsure
| 3 |
Unsure
|
I got charged twice for the same purchase—how do I file a dispute for this charge?
|
The user's intent is Unsure
| 3 |
Unsure
|
I think there’s an error in my account statement regarding a recent payment. Who should I contact to contest this charge?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain how to report a discrepancy with a charge on my statement? I want to dispute it.
|
The user's intent is Unsure
| 3 |
Unsure
|
Can I get a detailed receipt for the recent transactions on my account statement? There seems to be a charge I'm not sure about.
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a discrepancy in my account statement, could you send me the receipts for the transactions over the last month?
|
The user's intent is Unsure
| 3 |
Unsure
|
I would like to review the detailed receipts for my last few transactions because there are some amounts that don’t match my records.
|
The user's intent is Unsure
| 3 |
Unsure
|
Could you help me obtain detailed transaction receipts for the charges listed in my account statement? I'm a bit confused about them.
|
The user's intent is Unsure
| 3 |
Unsure
|
I’m not clear on some of the transactions from my last statement, can you provide me with the detailed receipts for those?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a charge on my statement that I don't recognize; can you help me understand it?
|
The user's intent is Unsure
| 3 |
Unsure
|
Why am I being charged a monthly maintenance fee on my account?
|
The user's intent is Unsure
| 3 |
Unsure
|
I see a fee for something called 'account service'; what does that mean?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain the overdraft fees on my last statement? I'm not sure what triggered them.
|
The user's intent is Unsure
| 3 |
Unsure
|
I received a notice about a fee increase; can you clarify what changed and why?
|
The user's intent is Unsure
| 3 |
Unsure
|
I recently checked my account and I think there’s a transaction that doesn’t look right. Can you help me review it?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me how I can get more information about my recent transactions? I'm not sure some of them are correct.
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a charge on my statement that I don't recognize. What steps do I need to take to have it reviewed?
|
The user's intent is Unsure
| 3 |
Unsure
|
How do I go about disputing a transaction on my account? I'm unsure of the process and need some guidance.
|
The user's intent is Unsure
| 3 |
Unsure
|
I’m confused about a recent purchase showing up in my account. Can you explain how I can check the details of my transactions?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a charge on my account that I don't recognize, how do I dispute it?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me the steps I need to take to file a dispute for a transaction?
|
The user's intent is Unsure
| 3 |
Unsure
|
What is the process for disputing a recent transaction on my card?
|
The user's intent is Unsure
| 3 |
Unsure
|
I believe I was charged incorrectly; what guidelines should I follow to resolve this?
|
The user's intent is Unsure
| 3 |
Unsure
|
How long does it usually take to hear back after I submit a transaction dispute?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain the different transaction categories and codes I might see on my statement?
|
The user's intent is Unsure
| 3 |
Unsure
|
What do the codes next to my transactions mean? I'm confused about a few of them.
|
The user's intent is Unsure
| 3 |
Unsure
|
I'm not sure what this transaction category means. Can you help me understand it?
|
The user's intent is Unsure
| 3 |
Unsure
|
Why are there different transaction categories? How do I know which one applies to my purchase?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a charge with a code I don't recognize. How can I find out more about that?
|
The user's intent is Unsure
| 3 |
Unsure
|
How long does it usually take to resolve a transaction discrepancy on my account?
|
The user's intent is Unsure
| 3 |
Unsure
|
What is the typical timeframe for getting feedback on a dispute I submitted?
|
The user's intent is Unsure
| 3 |
Unsure
|
If I report an issue with a transaction, when can I expect a resolution?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me how many days it usually takes for you to resolve transaction errors?
|
The user's intent is Unsure
| 3 |
Unsure
|
I’m wondering how long it takes for a decision to be made on my disputed transaction?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a charge on my statement that I don’t recognize. What are my rights in disputing this charge?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain what responsibilities I have when it comes to reporting discrepancies in my transactions?
|
The user's intent is Unsure
| 3 |
Unsure
|
If I find an error in my bank statement, what steps should I take, and what are my rights?
|
The user's intent is Unsure
| 3 |
Unsure
|
What happens if I wait too long to report a transaction dispute? Am I still protected?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me what information I need to provide when disputing a transaction?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me if my payment went through?
|
The user's intent is Unsure
| 3 |
Unsure
|
I just made a payment, but I'm not sure if it's been processed yet. Can you check for me?
|
The user's intent is Unsure
| 3 |
Unsure
|
Is there a way to find out the status of my recent payment? I'm a bit confused.
|
The user's intent is Unsure
| 3 |
Unsure
|
I received a confirmation email, but I'm still unsure if my transaction was successful. Can you help me?
|
The user's intent is Unsure
| 3 |
Unsure
|
How can I verify if my payment has been completed? I'm seeing conflicting information.
|
The user's intent is Unsure
| 3 |
Unsure
|
Why is my payment taking so long to process?
|
The user's intent is Unsure
| 3 |
Unsure
|
I expected my payment to be completed by now, can you check the status for me?
|
The user's intent is Unsure
| 3 |
Unsure
|
I sent a payment yesterday but it's still not showing up, what happened?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me if my recent payment is still pending or if there's a delay?
|
The user's intent is Unsure
| 3 |
Unsure
|
It's been several days since I made a payment, why hasn't it gone through yet?
|
The user's intent is Unsure
| 3 |
Unsure
|
I received a message saying my payment failed, can you tell me why?
|
The user's intent is Unsure
| 3 |
Unsure
|
Why did my recent transaction not go through? I thought I had sufficient funds.
|
The user's intent is Unsure
| 3 |
Unsure
|
I tried to make a payment this morning, but it says it failed. What happened?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you help me understand why my last payment didn't process successfully?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a payment I made hasn't gone through yet, is there an issue with it?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you help me check the status of a payment I made last week?
|
The user's intent is Unsure
| 3 |
Unsure
|
I’m not sure if my last payment went through, can you look it up for me?
|
The user's intent is Unsure
| 3 |
Unsure
|
How can I find the history of my recent payment transactions?
|
The user's intent is Unsure
| 3 |
Unsure
|
Is there a way to see if my payment was processed successfully?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can I get details about my payment history for this month?
|
The user's intent is Unsure
| 3 |
Unsure
|
I noticed a payment I made last week still isn't showing as complete. Can you help me figure out what's going on?
|
The user's intent is Unsure
| 3 |
Unsure
|
I was charged twice for a transaction I made. How do I dispute one of those charges?
|
The user's intent is Unsure
| 3 |
Unsure
|
I want to check the status of my payment dispute. Can you let me know what the current situation is?
|
The user's intent is Unsure
| 3 |
Unsure
|
I think I might have made an error in a payment. How can I resolve this issue?
|
The user's intent is Unsure
| 3 |
Unsure
|
I haven't received any confirmation on a payment I processed. What should I do to find out what's happening?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me what types of payment methods I can use for my transactions?
|
The user's intent is Unsure
| 3 |
Unsure
|
I'm not sure which payment options are available. Can you list them for me?
|
The user's intent is Unsure
| 3 |
Unsure
|
What payment methods do you accept for making deposits to my account?
|
The user's intent is Unsure
| 3 |
Unsure
|
Do you offer any alternative payment options apart from debit and credit cards?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can I use digital wallets or mobile payment apps for my payments with your bank?
|
The user's intent is Unsure
| 3 |
Unsure
|
How do I set up my credit card for online payments?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you help me configure my bank account as a payment method?
|
The user's intent is Unsure
| 3 |
Unsure
|
I'm not sure how to link my PayPal account for bill payments. Can you guide me?
|
The user's intent is Unsure
| 3 |
Unsure
|
What steps do I need to follow to add a new payment method to my account?
|
The user's intent is Unsure
| 3 |
Unsure
|
I’m having trouble figuring out how to set up automatic payments. Can you assist me?
|
The user's intent is Unsure
| 3 |
Unsure
|
I'm not sure if my payment method is secure enough—what security measures do you have in place?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain how you protect my payment information from fraud?
|
The user's intent is Unsure
| 3 |
Unsure
|
What should I do if I suspect there's a fraud attempt on my payment method?
|
The user's intent is Unsure
| 3 |
Unsure
|
How can I verify that my payment transactions are safe?
|
The user's intent is Unsure
| 3 |
Unsure
|
Are there any alerts or notifications I can set up to know if there's suspicious activity on my account?
|
The user's intent is Unsure
| 3 |
Unsure
|
What are the transaction limits for my account when making payments?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you explain if there are any fees associated with transferring money to another bank?
|
The user's intent is Unsure
| 3 |
Unsure
|
I'm not sure about the maximum amount I can send in a single transaction, could you help me with that?
|
The user's intent is Unsure
| 3 |
Unsure
|
Are there any limits on how much I can pay for a bill using my debit card?
|
The user's intent is Unsure
| 3 |
Unsure
|
Could you tell me if there are fees for making multiple small transactions versus one large payment?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can you tell me if I can use my PayPal account to make payments with your bank?
|
The user's intent is Unsure
| 3 |
Unsure
|
Is it possible to link my credit card from another bank to my account for payments?
|
The user's intent is Unsure
| 3 |
Unsure
|
Do you accept payments made through digital wallets like Apple Pay or Google Pay?
|
The user's intent is Unsure
| 3 |
Unsure
|
I’m not sure if my debit card is compatible with your service; how can I find out?
|
The user's intent is Unsure
| 3 |
Unsure
|
Can I use a prepaid card to pay my bills through your banking app?
|
The user's intent is Unsure
| 3 |
Unsure
|
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