domain
stringclasses 51
values | subdomain
stringclasses 273
values | category
stringlengths 10
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| example
stringlengths 34
175
| intent
class label 11
classes |
|---|---|---|---|---|
Payment Clarification | Payment processing times | International Payment Processing | I sent an international payment a week ago, why hasn’t it arrived yet? | 10Unsure
|
Payment Status Confirmation | Payment Reversal Confirmation | Successfully Processed Reversals | Could you verify that my recent payment has been reversed successfully? | 2Confirmation
|
Service Fee Explanation | clarification-on-disclosed-fees | Fee Waivers and Reductions | I noticed a fee on my account. Is there a way to have it waived? | 1Clarification
|
Loan Application Status | Approved Loan Guidelines | Documentation Needed for Fund Disbursal | What are the specific documents needed to finalize the disbursement of my approved loan amount? | 1Clarification
|
Service Interruptions | Banking app outages | Notification of Outages | Can you let me know if there’s a scheduled outage for the banking app? It’s been acting up lately. | 1Clarification
|
Account Types and Services | Details on fee structures for different account types | Service Charges for Additional Services | I heard there's a charge for paper statements. Can you explain that to me? | 1Clarification
|
Loan Processing Delays | Compensation for loan processing errors | Eligibility Requirements for Compensation | What do I need to provide to determine if I'm eligible for compensation after my loan was delayed? | 1Clarification
|
Loan Information | Repayment Schedule Inquiries | Options for Early Repayment | Is there a specific period during which early repayments are allowed on my mortgage? | 1Clarification
|
Service Fee Explanation | fee-exemption-requests | Types of Fees Eligible for Exemption | Can you give me examples of fees that are eligible for exemption on my account? | 1Clarification
|
Account Information | account_balance_check | Savings Account Balance | How do I find out my savings account balance? | 1Clarification
|
Transaction Discrepancy Resolution | refund_request_process | Tracking the Status of a Refund Request | I haven't received any updates on my refund request; could you help me track it? | 1Clarification
|
Account Inquiry | Dispute resolution for transactions | Procedures for Filing a Dispute | Is there a specific form I need to fill out to dispute a transaction on my account? | 1Clarification
|
Feedback and Survey on Services | service discontinuation procedures | Reasons for Service Discontinuation | What are some common reasons customers have for closing their accounts? | 1Clarification
|
Transaction Confirmation | Transaction Receipts and Confirmation | Transaction Status Updates | Can you confirm if my recent payment went through? | 2Confirmation
|
Account Status Inquiry | unsure-about-account-eligibility | Application Process for Opening an Account | Do I have to meet any specific conditions to apply for a bank account? | 1Clarification
|
Payment Processing Questions | Payment method clarifications | Transaction Limits and Fees | What are the transaction limits for my account when making payments? | 1Clarification
|
Account Information | account_balance_check | Savings Account Balance | Can you tell me how much money I have in my savings account? | 1Clarification
|
Final Invoice and Fees | farewell-payment-settlement | Refund Policies Upon Termination | Can you explain the refund policy for my account now that I've closed it? | 1Clarification
|
Account Opening Assistance | preliminaryEligibilityCheck | Preliminary Application Process Guidance | Is there an age requirement I should be aware of before applying for an account? | 1Clarification
|
Account Access Issues | Apology for missed alerts on account activity | Account Activity Monitoring | I was expecting alerts for my account activity, but I didn't get any. Can you explain why that might be? | 1Clarification
|
Account Opening Assistance | preliminaryEligibilityCheck | Eligibility Criteria for New Accounts | I'm interested in a checking account. What do I need to qualify? | 1Clarification
|
Account Assistance and Resolution | Gratitude for effective issue resolution | Acknowledgment of Quick Resolution | I really appreciate how fast you handled my account problem. Thank you! | 9Thanking
|
Customer Loyalty and Rewards Programs | Feedback and Testimonials on Rewards | Suggestions for Improving Rewards | I have some feedback on the rewards program. Would it be possible to have more options for redeeming points? | 1Clarification
|
Account Status Inquiry | unsure-about-account-balance | Account Balance Overview | Can you tell me how much money I have in my account right now? I'm a bit confused. | 10Unsure
|
Deposit Confirmation | Pending Deposit Status | Deposit Verification Process | Can you confirm if my deposit is pending? | 2Confirmation
|
Customer Loyalty and Rewards Programs | Incentives for Referring Friends | Referral Bonuses and Rewards | Thank you for the referral bonus! Could you tell me how I can earn more incentives for referring friends? | 9Thanking
|
Withdrawal Limit Restrictions | exceeded_withdrawal_limit_process | Process to Request Limit Increase | What documents do I need to provide when asking for an increase in my withdrawal limit? | 1Clarification
|
Transaction Discrepancy Resolution | transaction_status_check | Disputed Charges | There’s a recent withdrawal I’m not sure about. Can you check the details for me? | 1Clarification
|
Loan Information | Loan Repayment Options | Loan Repayment Schedules | Could you help me find out when my next loan payment is due? | 1Clarification
|
Account Status Inquiry | unsure-about-account-eligibility | Account Maintenance and Management Guidelines | I have some questions about my account standing; how can I find out if I still meet the necessary guidelines? | 1Clarification
|
Loan Products and Interest Rates | Interest rates calculation and breakdown | Understanding Different Types of Interest Rates | I’m trying to understand how the interest rate on my mortgage is calculated. Can you help? | 1Clarification
|
Last Transaction Review | Last Transaction Dedupe Analysis | Transaction Dispute Resolution | There's a transaction on my account that seems like a duplicate; can you assist me with this? | 1Clarification
|
Service Interruptions | Customer support response times | Acknowledgment of Service Delays | I tried to reach your customer service, but I couldn’t get through. Why is there such a delay? | 1Clarification
|
Account Closure Procedures | Account Closure Confirmation | Account Closure Timeline and Notifications | What is the usual timeline for processing account closures and sending out notifications? | 1Clarification
|
Last Transaction Review | Account Closure Procedures | Account Closure Requirements | What documents do I need to provide when I close my account? | 1Clarification
|
Service Offerings | Initial greetings for account inquiries | Account Update Requests Greetings | Good morning! I’m looking for assistance with some changes I need to make to my account. | 1Clarification
|
Account Assistance and Resolution | Recognition of support for account security | Recognition of timely account updates | Thank you for the quick alerts about my recent transactions; it shows that you care about account security! | 9Thanking
|
Service Offerings | Explanation of service hours | Branch vs. Online Service Hours | Do your branch locations close earlier than the online services do? | 1Clarification
|
Account Balance Verification | Balance Confirmation Notifications | Account Balance Inquiry Methods | How do I set up alerts for my account balance? | 1Clarification
|
Service Offerings | Overview of available banking products | Loan and Credit Offerings | I'm interested in home loans; what options do you have? | 1Clarification
|
Payment Processing | Transaction history inquiries | Transaction Dispute Processes | I was charged twice for the same purchase. What steps do I need to take to resolve this? | 1Clarification
|
Account Types and Services | Understanding account statements | Understanding Statement Terminology | What does 'posted date' mean on my account statement? I thought it was supposed to show my recent transactions. | 1Clarification
|
Service Availability | Service Limit Review | Impact of Service Limits on Transactions | Are there any restrictions on how often I can transfer money between my accounts? | 1Clarification
|
Account Inquiry | Login issues and recovery | Two-Factor Authentication Issues | I can't receive the code for two-factor authentication, what should I do? | 1Clarification
|
Service Availability | Change of Beneficiary Process | Eligibility Criteria for Changing Beneficiary | How do I know if I can update my beneficiary information? | 1Clarification
|
Customer Retention Strategies | service cancellation procedures | Understanding Service Cancellation Policies | How long does it take for my service cancellation to take effect? | 1Clarification
|
Account Assistance and Resolution | Customer feedback on account management | Positive Feedback on Account Features | Thanks for the great account management tools; I've been able to save so much time with your services! | 9Thanking
|
Loan Eligibility Clarification | Income Validation Requirements | Documentation Required for Income Validation | I'm confused about what income verification papers I need. Could you clarify that for me? | 1Clarification
|
Payment Status Confirmation | Payment Method Update Confirmation | Payment Confirmation History | Did my payment method get updated correctly in your system? | 1Clarification
|
Payment Status Confirmation | Payment Method Update Confirmation | Payment Confirmation History | Can you confirm if my recent payment method update was successful? | 2Confirmation
|
Account Types and Services | Details on fee structures for different account types | Transaction Fees | I heard there are different fees for international transactions; can you clarify that for me? | 1Clarification
|
Credit Card Approval | Rewards Program Enrollment | Rewards Program Benefits | Are there any bonuses for signing up for the rewards program right now? | 1Clarification
|
Last Transaction Review | Farewell Feedback Collection | Suggestions for Improvement in Transaction Process | Is there a way for me to submit my thoughts on enhancing the transaction process after my last experience? | 1Clarification
|
Fraudulent Charges Dispute | customer-vulnerability-assessment | Monitoring Account Activity | Can you tell me how to monitor my account for fraudulent activity more effectively? | 1Clarification
|
Account Closure Procedures | Final Account Statement Requests | Questions About Final Account Statement Contents | How do I obtain my final statement after I close my banking account? | 1Clarification
|
Transaction Discrepancy Resolution | account_statement_discrepancies | Reporting Unauthorized Transactions | I noticed a charge on my statement that I didn’t authorize. Can you help me with this? | 1Clarification
|
Account Inquiry | Login issues and recovery | Account Lockout Solutions | I attempted to log in multiple times and now I'm locked out. How can I unlock my account? | 1Clarification
|
Deposit Accounts and Interest Calculation | Types of Deposit Accounts Explained | Certificates of Deposit (CDs) Details | Can you explain what a Certificate of Deposit is and how it works? | 1Clarification
|
Account Types and Services | Clarifying overdraft protection services | Fees and Charges Associated with Overdraft Protection | Can you explain what fees I might incur if I use my overdraft protection? | 1Clarification
|
Loan Application Status | Interest Rate Benefits for Approved Loans | Interest Rate Comparison | What are the interest rate benefits if I decide to go with your bank's loan offer? | 1Clarification
|
Service Interruptions | Service unavailability notifications | Emergency Contact Information for Service Issues | Is there a hotline I can call for immediate assistance during service outages? | 1Clarification
|
Account Information | account_details_inquiry | Account Ownership and Joint Accounts | I need to update the ownership details on my account; how can I do that? | 1Clarification
|
Payment Processing | Scheduled payment management | Setting up Scheduled Payments | What steps do I need to follow to create a recurring payment for my mortgage? | 1Clarification
|
Transaction Inquiry | Transaction history review | Transaction Details and Descriptions | I'm trying to locate a specific transaction from two weeks ago, can you help? | 1Clarification
|
Customer Retention Strategies | exit interviews | Employee Satisfaction | What kind of questions do you typically ask during employee exit interviews? | 1Clarification
|
Customer Retention Strategies | account downgrade processes | Customer Feedback on Downgrade Experiences | Can I leave a review about my downgrade process? I have some suggestions for improvement. | 7Neutral
|
Transaction Errors | transaction_decline_explanation | Customer Support Availability and Assistance | I received a notice that my transaction didn't go through. What happened? | 1Clarification
|
Branch Services | Service hours and availability | Appointment Scheduling and Availability | I'd like to know if the branch is open on Saturdays for scheduling an appointment. | 1Clarification
|
Loan Products and Interest Rates | Repayment options and schedules explanation | Understanding Different Repayment Plans | Can you explain the different repayment plans for personal loans that your bank offers? | 1Clarification
|
Customer Loyalty and Rewards Programs | Feedback and Testimonials on Rewards | Suggestions for Improving Rewards | Can you pass along my idea to improve the rewards system? I think adding more earning categories would help. | 1Clarification
|
Customer Retention Strategies | account downgrade processes | Reasons for Account Downgrade | What are the common reasons people choose to downgrade their bank accounts? | 1Clarification
|
Branch Services | Branch location assistance | Finding Nearby Branches | Where is the closest branch location to me right now? | 1Clarification
|
Credit Scores and Reports Explanation | Credit Report Request Process | Understanding Credit Report Basics | What are the different parts of my credit report and what do they mean? | 1Clarification
|
Payment Processing | Scheduled payment management | Notifications and Alerts for Scheduled Payments | Will I receive notifications when my scheduled payment is processed? | 1Clarification
|
Account Balance Verification | Historical Balance Confirmation Requests | Recent Transactions History | I'd like to check my last five transactions, please. | 1Clarification
|
Loan Information | Interest Rate Queries | Factors Affecting Interest Rates | Are there specific things that can change the interest rate on my home loan? | 3Explaining
|
Transaction Inquiry | Recent transaction details | Discrepancies in Recent Transactions | I have a question about a recent purchase that doesn't match what I remember; can you look into it? | 1Clarification
|
Loan Application Status | Loan Disbursement Process | Interest Rate Confirmation | Can you tell me the current interest rate for my loan application? | 1Clarification
|
Loan Denial Concerns | loan_application_review_requests | Credit Score and Loan Approval | Can you explain the reasons for my loan denial? I want to make sure my credit score was evaluated correctly. | 1Clarification
|
Feedback and Survey on Services | final account statements | Request for Final Account Statement Format | What does the final account statement look like? I would like to see the format. | 1Clarification
|
Transaction Errors | transaction_decline_explanation | Understanding Bank Policies on Transactions | Can you tell me what might have caused my debit card transaction to be rejected? | 1Clarification
|
Loan Information | Loan Eligibility Criteria | Income and Employment Criteria | How much do I need to earn annually to be eligible for a car loan? | 1Clarification
|
Payment Clarification | Payment processing times | Payment Method Variations | Is there a difference in processing times between ACH transfers and electronic checks? | 1Clarification
|
Interest Rates and Fees | Interest Rate Discrepancies | Explaining Rate Changes | I don't understand why my savings account interest rate dropped. Can you help me with that? | 1Clarification
|
Credit Scores and Reports Explanation | Credit Report Request Process | Interpreting Your Credit Report | Can you help me understand what each section of my credit report means? | 1Clarification
|
Loan Denial Concerns | alternative_funding_solutions | Alternative Financing Options | I was turned down for a personal loan; what are my best alternative options for funding? | 1Clarification
|
Loan Application Status | Approved Loan Guidelines | Understanding Loan Terms and Conditions | Can you explain the terms and conditions I agreed to for my approved loan? | 1Clarification
|
Payment Status Confirmation | Pending Payment Confirmation | Pending Payment Tracking | Is my payment still pending? I need to know when it will go through. | 10Unsure
|
Payment Clarification | Payment processing times | Payment Method Variations | I noticed that my PayPal payment hasn’t cleared yet, what’s the usual timeframe for that? | 1Clarification
|
Transaction Inquiry | Transaction disputes process | Understanding Transaction Disputes | I noticed an unauthorized transaction; what’s the procedure for disputing it? | 1Clarification
|
Transaction Discrepancy Resolution | disputed_transaction_inquiry | Checking the Status of a Dispute | Is there a way for me to track the progress of my transaction dispute? I’m not sure how long these things usually take. | 10Unsure
|
Account Closure Procedures | Final Account Statement Requests | Understanding Charges or Fees in Final Statements | What kind of fees should I expect to see on my last statement when I close my account? | 1Clarification
|
Payment Processing | Recurring payment setup | Troubleshooting Recurring Payment Issues | I received a notification about an issue with my recurring payment. Can you explain what's going on? | 1Clarification
|
Customer Loyalty and Rewards Programs | Feedback and Testimonials on Rewards | Comparison of Rewards with Competitors | I heard that some banks have better rewards programs. How do yours measure up? | 1Clarification
|
Service Fees Complaints | overdraft_fee_disputes | Requesting Fee Waivers | I wasn't aware that my account went negative, is there any way to get the overdraft fee refunded? | 10Unsure
|
Transaction Discrepancy Resolution | account_statement_discrepancies | Understanding Fees and Charges | I noticed a charge on my statement that I don't recognize; can you help me understand it? | 1Clarification
|
Payment Clarification | Transaction discrepancies | Late Payment Fees | I just checked my account and I noticed a late payment fee that I wasn't expecting. Can you explain why it was charged? | 1Clarification
|
Deposit Confirmation | Deposit Receipt Confirmation | How to Request Confirmation Resends | Is there a way to get a duplicate of my deposit confirmation emailed to me? | 1Clarification
|
Loan Products and Interest Rates | Repayment options and schedules explanation | Understanding Different Repayment Plans | How does a bi-weekly repayment plan work compared to a monthly one? Which would be better for me? | 1Clarification
|
Loan Products and Interest Rates | Impact of credit score on loan rates | How Credit Scores Affect Loan Eligibility | Can you explain how different credit scores influence the interest rates I might get on a mortgage? | 1Clarification
|
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