index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
200 |
banking_0131
|
banking_0131_005
|
Customer
|
OK. I want to make a transfer from my account to my son's account. Can I do that here?
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
201 |
banking_0131
|
banking_0131_030
|
Customer
|
Can you can you tell me how much is in there?
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
202 |
banking_0134
|
banking_0134_032
|
Customer
|
can you tell me I probably need to order some checks.
|
['InformIntent']
|
OrderChecks
|
banking
|
203 |
banking_0135
|
banking_0135_007
|
Customer
|
Yeah, yeah. OK, well, the reason why I'm calling is I wanna make an internal transfer.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
204 |
banking_0135
|
banking_0135_027
|
Customer
|
Yeah. What are. What are my balances on those two accounts?
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
205 |
banking_0135
|
banking_0135_038
|
Customer
|
Yeah, actually, I need to update my personal information.
|
['InformIntent']
|
UpdateStreetAddress
|
banking
|
206 |
banking_0136
|
banking_0136_008
|
Customer
|
Well, today we're dealing with my savings into my checking.
|
[]
|
InternalFundsTransfer
|
banking
|
207 |
banking_0136
|
banking_0136_039
|
Customer
|
let's see. Can you give me the amount that remains in the savings.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
208 |
banking_0137
|
banking_0137_003
|
Customer
|
I'm doing pretty well. Rose, I need your help please with making a a transfer, a wire transfer over to a friend of mine's account.
|
['InformIntent']
|
ExternalWireTransfer
|
banking
|
209 |
banking_0138
|
banking_0138_001
|
Customer
|
Yes hello Jerry. My name is Evaline Richards and I'm calling to report a lost card.
|
['InformIntent']
|
ReportLostStolenCard
|
banking
|
210 |
banking_0138
|
banking_0138_032
|
Customer
|
OK. Thank you and before you know I go I would like to dispute a couple of transactions I see on my checking account.
|
['InformIntent']
|
DisputeCharge
|
banking
|
211 |
banking_0139
|
banking_0139_001
|
Customer
|
Yes, my name is Evelyn Richards and I want to dispute a transaction that was made on my platinum card.
|
['InformIntent']
|
DisputeCharge
|
banking
|
212 |
banking_0140
|
banking_0140_001
|
Customer
|
Hi Susan. Hey I've gotta update a . Make an update to my account information.
|
['InformIntent']
|
UpdateEmail
|
banking
|
213 |
banking_0140
|
banking_0140_032
|
Customer
|
Been way way more helpful. It's Actually. Can you. Can you give me an account balance? On On my checking account.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
214 |
banking_0141
|
banking_0141_001
|
Customer
|
I want to open a new account today.
|
['InformIntent']
|
OpenBankingAccount
|
banking
|
215 |
banking_0142
|
banking_0142_003
|
Customer
|
Oh, I need to do a wire transfer.
|
['InformIntent']
|
ExternalWireTransfer
|
banking
|
216 |
banking_0142
|
banking_0142_024
|
Customer
|
Yeah, actually. I need to update my address.
|
['InformIntent']
|
UpdateStreetAddress
|
banking
|
217 |
banking_0143
|
banking_0143_001
|
Customer
|
Yes I would like to find a branch near my location, can you help me with that please?
|
['InformIntent']
|
FindBranch
|
banking
|
218 |
banking_0143
|
banking_0143_031
|
Customer
|
Yes, matter of fact there is. I need to make a transfer from my checking to savings please.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
219 |
banking_0145
|
banking_0145_001
|
Customer
|
Yes. I am actually calling to close my checking account.
|
['InformIntent']
|
CloseBankAccount
|
banking
|
220 |
banking_0146
|
banking_0146_001
|
Customer
|
Yes, I'm calling to see my balance. I wanna know about my balance.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
221 |
banking_0146
|
banking_0146_017
|
Customer
|
Yeah something I'm questioning cuz yeah I noticed that my account dipped by eight thousand dollars and I was just wondering what is that purchase cuz I didn't authorize that purchase. I didn't make that purchase.
|
['InformIntent']
|
DisputeCharge
|
banking
|
222 |
banking_0147
|
banking_0147_003
|
Customer
|
Hi, so actually I was just calling in to check my account balance. my checking account balance, actually.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
223 |
banking_0147
|
banking_0147_045
|
Customer
|
OK. So a couple things probably just did not post yet so no that's OK. But since I do have you on the phone, is there anyway that I can just bother you to check my savings account number? savings account amount. Since I do have you on the phone.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
224 |
banking_0147
|
banking_0147_048
|
Customer
|
OK. And I'm still on that current monthly scheduled transfer fee of that twenty-five dollars, right?
|
['InformIntent']
|
GetAccountInfo
|
banking
|
225 |
banking_0148
|
banking_0148_001
|
Customer
|
Yeah my name is Steve Jackson I'm calling to report my card lost.
|
['InformIntent']
|
ReportLostStolenCard
|
banking
|
226 |
banking_0149
|
banking_0149_001
|
Customer
|
Uh, yes I need to check my balance of my checking account, please.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
227 |
banking_0150
|
banking_0150_001
|
Customer
|
So I have a flier from Intellibank that says you have a bunch of new locations opening up and I'm wondering if they're any closer to me than the one that I currently go to. just based on the slide. It looked like you had some that maybe, maybe in the midzone.
|
['InformIntent']
|
FindBranch
|
banking
|
228 |
banking_0150
|
banking_0150_023
|
Customer
|
OK. Yeah deposit slips that's what I was thinking of. I'm sorry it slipped my mind. that's perfect. Then yes, I just need to know where the nearest ATM is then.
|
['InformIntent']
|
FindATM
|
banking
|
229 |
banking_0151
|
banking_0151_003
|
Customer
|
Hi, yeah, I was calling to just check my account balance and make sure that it's the correct amount that I have here.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
230 |
banking_0151
|
banking_0151_040
|
Customer
|
Yeah let's just go ahead and transfer over, let's say, four thousand dollars, just so we can kinda have a good safety cushion in the savings account. you help me with that?
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
231 |
banking_0151
|
banking_0151_049
|
Customer
|
Oh I'm sorry, did I say four thousand? I actually only wanted two thousand. Is there any way that you can transfer two thousand back?
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
232 |
banking_0152
|
banking_0152_001
|
Customer
|
yes, this is Dan Thomas. T H O M A S. And I am seeing a an unauthorized usage on my credit card statement.
|
['InformIntent']
|
DisputeCharge
|
banking
|
233 |
banking_0154
|
banking_0154_003
|
Customer
|
Well I am asking that how long I guess how long does the deposit take to hit my account?
|
['InformIntent']
|
AskAboutTransferTime
|
banking
|
234 |
banking_0154
|
banking_0154_005
|
Customer
|
Oh OK. All right. Well I mean I mean right at this moment I I'm actually trying to find one of your branches not an ATM but a branch where I can walk in and speak with somebody. can you tell me where the nearest branch is to where I'm located right now?
|
['InformIntent']
|
FindBranch
|
banking
|
235 |
banking_0154
|
banking_0154_012
|
Customer
|
OK. Well OK. I can make that nearest one but it sounds like I'll be there after close. Is there at least a deposit slip or deposit you know drop box that I can make my deposit in there since it's after hours?
|
['InformIntent']
|
GetBranchInfo
|
banking
|
236 |
banking_0157
|
banking_0157_001
|
Customer
|
Oh, hello Gio. Yes. My name is Ms. Marsh T. Brady, and my date of birth is November eleventh nineteen ninety. I need to make a withdrawal and check my account balance sir.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
237 |
banking_0158
|
banking_0158_018
|
Customer
|
I wanted to do a an internal transfer from my savings to a checkings account.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
238 |
banking_0159
|
banking_0159_001
|
Customer
|
Hi, yeah. I noticed a transaction on my card that I don't think I made. So, I just wanted to see how to deal with that.
|
[]
|
DisputeCharge
|
banking
|
239 |
banking_0160
|
banking_0160_015
|
Customer
|
yeah I would like to open an account today.
|
['InformIntent']
|
OpenBankingAccount
|
banking
|
240 |
banking_0161
|
banking_0161_001
|
Customer
|
Hi Daisy. I was hoping you could tell me what my balance is. You know, my sister wants to borrow some money and I really need to know exactly how much I can spare.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
241 |
banking_0161
|
banking_0161_018
|
Customer
|
and could you tell me the locations of any ATMs near me?
|
['InformIntent']
|
FindATM
|
banking
|
242 |
banking_0161
|
banking_0161_023
|
Customer
|
My sister and I, we bank at the same branch, so. I think maybe I should do a wire transfer. Do you think you could help me with that?
|
['InformIntent']
|
ExternalWireTransfer
|
banking
|
243 |
banking_0162
|
banking_0162_001
|
Customer
|
Yes. My name is Ty Jones, and I'm trying to figure out my checking balance, my my my bank account.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
244 |
banking_0162
|
banking_0162_009
|
Customer
|
Yes, my checking account. I'm also trying to figure out the nearest ATM where I'm located.
|
['InformIntent']
|
FindATM
|
banking
|
245 |
banking_0163
|
banking_0163_013
|
Customer
|
Yes, I think that's gonna do what I need it to do and.
|
[]
|
OpenBankingAccount
|
banking
|
246 |
banking_0165
|
banking_0165_001
|
Customer
|
Hi. I'm calling because I need to find an ATM machine.
|
['InformIntent']
|
FindATM
|
banking
|
247 |
banking_0165
|
banking_0165_012
|
Customer
|
OK do you have just ATMs by themselves so I don't have to go to a branch?
|
['InformIntent']
|
FindATM
|
banking
|
248 |
banking_0165
|
banking_0165_019
|
Customer
|
Do will will that ATM machine at Joe's Grocery accept cash deposits?
|
['InformIntent']
|
AskAboutCashDeposits
|
banking
|
249 |
banking_0165
|
banking_0165_026
|
Customer
|
OK. All right. That's great. OK. Let's see. The other thing I wanted to ask about is where is there a branches nearby where I am?
|
['InformIntent']
|
FindBranch
|
banking
|
250 |
banking_0165
|
banking_0165_029
|
Customer
|
OK. what are the hours of the first one you gave me on Cherry Street?
|
['InformIntent']
|
GetBranchHours
|
banking
|
251 |
banking_0165
|
banking_0165_047
|
Customer
|
Oh. Oh. Wait wait wait. I need you to check my account balance.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
252 |
banking_0166
|
banking_0166_003
|
Customer
|
Doing good. I I I have a few things to go over with my account and I guess the number one issue. It's not even an issue. number one thing I wanna do is do a wire transfer. My my parents are going away on vacation. Then it this is like a present from me to them for all they've done for me. So I'm I'm gonna I wanna send them some money to pay for their trip.
|
['InformIntent']
|
ExternalWireTransfer
|
banking
|
253 |
banking_0166
|
banking_0166_075
|
Customer
|
you know what? I think I need to go through and update some personal information on my account.
|
['InformIntent']
|
UpdateEmail
|
banking
|
254 |
banking_0166
|
banking_0166_077
|
Customer
|
I just need to doublecheck my email address.
|
[]
|
GetAccountInfo
|
banking
|
255 |
banking_0167
|
banking_0167_002
|
Customer
|
Operates at many hours. That confused me. Can you tell me more about it that?
|
['InformIntent']
|
GetBranchHours
|
banking
|
256 |
banking_0167
|
banking_0167_004
|
Customer
|
Thank you so much for correcting my error in pronunciation. Yes, it would be better help me to find a branch close to me.
|
[]
|
FindBranch
|
banking
|
257 |
banking_0167
|
banking_0167_040
|
Customer
|
What are the opening hours for the other three banks?
|
['InformIntent']
|
GetBranchHours
|
banking
|
258 |
banking_0168
|
banking_0168_003
|
Customer
|
I'm having trouble with changing my address. Could you help me?
|
['InformIntent']
|
UpdateStreetAddress
|
banking
|
259 |
banking_0169
|
banking_0169_001
|
Customer
|
Yes, I'm calling I believe I gave you all the wrong email, What can I do about that?
|
['InformIntent']
|
UpdateEmail
|
banking
|
260 |
banking_0169
|
banking_0169_032
|
Customer
|
And yes and after this, I just wanna check my account balance and that will be all for today.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
261 |
banking_0170
|
banking_0170_001
|
Customer
|
Hi, my name is Laura and I want to open a checking account.
|
['InformIntent']
|
OpenBankingAccount
|
banking
|
262 |
banking_0172
|
banking_0172_025
|
Customer
|
Yes, please. And do those ATM locations accept cash deposits?
|
['InformIntent']
|
AskAboutCashDeposits
|
banking
|
263 |
banking_0173
|
banking_0173_005
|
Customer
|
all right. can I just check my account balance then?
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
264 |
banking_0174
|
banking_0174_003
|
Customer
|
Yeah, I had a couple of things I wanted to do today but first I just wanted to update my email.
|
['InformIntent']
|
UpdateEmail
|
banking
|
265 |
banking_0174
|
banking_0174_027
|
Customer
|
Yeah, I'm actually wanting to close out one of my accounts today.
|
['InformIntent']
|
CloseBankAccount
|
banking
|
266 |
banking_0174
|
banking_0174_031
|
Customer
|
Yeah, I actually found a different bank that has a higher interest for balances and I just wanted to transfer it over to them, still wanting to keep my loans and everything else that I have here. but the interest rate is like at four percent and that's much higher than I've seen anywhere.
|
[]
|
ExternalWireTransfer
|
banking
|
267 |
banking_0176
|
banking_0176_001
|
Customer
|
yes. My name is Dan Ryland, R Y L A N D. And I need to transfer some money between my checking account to my savings account.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
268 |
banking_0176
|
banking_0176_009
|
Customer
|
OK. can you tell me the closest ATM to my address?
|
['InformIntent']
|
FindATM
|
banking
|
269 |
banking_0177
|
banking_0177_001
|
Customer
|
I made an online purchase. The transaction was declined but I was debited. Can you please look into this?
|
['InformIntent']
|
DisputeCharge
|
banking
|
270 |
banking_0177
|
banking_0177_009
|
Customer
|
Yeah. I'd like to I'd like you to check my account balance please.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
271 |
banking_0178
|
banking_0178_001
|
Customer
|
Hi, yes ma'am. I was calling because I'd like to close one of my accounts please?
|
['InformIntent']
|
CloseBankAccount
|
banking
|
272 |
banking_0178
|
banking_0178_013
|
Customer
|
Now, will closing this account effect my credit score at all?
|
['InformIntent']
|
AskAboutCreditScore
|
banking
|
273 |
banking_0179
|
banking_0179_001
|
Customer
|
Hi Rose, my name is Kim. I need some help with I need to send money to someone.
|
['InformIntent']
|
ExternalWireTransfer
|
banking
|
274 |
banking_0180
|
banking_0180_001
|
Customer
|
I'm John Andrews. I'm calling to replace my lost card.
|
['InformIntent']
|
ReportLostStolenCard
|
banking
|
275 |
banking_0181
|
banking_0181_001
|
Customer
|
Yes, I need to find an ATM near where I am.
|
['InformIntent']
|
FindATM
|
banking
|
276 |
banking_0181
|
banking_0181_031
|
Customer
|
actually, can you just tell me the closest branch, then? I'll just go there and do everything because I'm kind of in a hurry right now.
|
['InformIntent']
|
FindBranch
|
banking
|
277 |
banking_0182
|
banking_0182_001
|
Customer
|
Hi, Rose. My name is Kim. I have I need some help. I am actually trying to make a transfer to another account with you guys. it's my mom's account but she has Intellibank as well.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
278 |
banking_0183
|
banking_0183_003
|
Customer
|
Yeah but but the the main reason I'm calling is I lost my credit card.
|
['InformIntent']
|
ReportLostStolenCard
|
banking
|
279 |
banking_0184
|
banking_0184_015
|
Customer
|
yes. I was calling to find a ATM. Near me.
|
['InformIntent']
|
FindATM
|
banking
|
280 |
banking_0184
|
banking_0184_034
|
Customer
|
I wanted to have a questions of, there's a Kenwood Mall. You think you have a bank near there?
|
['InformIntent']
|
FindBranch
|
banking
|
281 |
banking_0184
|
banking_0184_059
|
Customer
|
Yes, you me get my balance of my savings.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
282 |
banking_0185
|
banking_0185_001
|
Customer
|
Hi Barbara. I need to update my personal information.
|
['InformIntent']
|
UpdatePhoneNumber
|
banking
|
283 |
banking_0186
|
banking_0186_003
|
Customer
|
Well, I need to find me a couple of ATMs in Salem. I'm going up there for Halloween and I don't like carrying a whole lot of money on me, but I still like to have a little bit of cash if possible. So, I'm looking for an ATM.
|
['InformIntent']
|
FindATM
|
banking
|
284 |
banking_0186
|
banking_0186_023
|
Customer
|
And could you check the balance in my checking account, please?
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
285 |
banking_0187
|
banking_0187_006
|
Customer
|
OK thanks. I really just need an ATM.
|
[]
|
FindATM
|
banking
|
286 |
banking_0188
|
banking_0188_019
|
Customer
|
OK, thank you. Could you give me the hours of that branch?
|
['InformIntent']
|
GetBranchHours
|
banking
|
287 |
banking_0189
|
banking_0189_002
|
Customer
|
Yes, I need to check the balance on my savings account and checking account, please.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
288 |
banking_0189
|
banking_0189_037
|
Customer
|
That makes perfect sense cuz I was also gonna update my personal information because we just bought a house obviously.
|
[]
|
UpdateStreetAddress
|
banking
|
289 |
banking_0189
|
banking_0189_072
|
Customer
|
Yes. Could I please transfer some money from my savings to my checking account?
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
290 |
banking_0190
|
banking_0190_001
|
Customer
|
yes I'm gonna need some new tires on my car and and and checking to see where I can get the money. I have a savings account and I have a checking account and I think I need to transfer some money out of my savings to my checking to be able to buy the tires. I'm not sure.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
291 |
banking_0190
|
banking_0190_007
|
Customer
|
Eight zero one one. on second thought, just let me check the balance of my checking account. I may have enough money in there to buy those tires.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
292 |
banking_0190
|
banking_0190_015
|
Customer
|
Can you set up online banking for me?
|
['InformIntent']
|
SetUpOnlineBanking
|
banking
|
293 |
banking_0191
|
banking_0191_001
|
Customer
|
Hi. This is Laura Winters, and my granddaughter needs a need mixer. She her old one broke, and I decided that I want to help her and get one. But I need to find out if I have enough money in my account cuz they're on sale for three hundred and seventy-nine dollars right now. And so she has two orders for cheesecake. She needs it as soon as possible.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
294 |
banking_0191
|
banking_0191_009
|
Customer
|
Oh, well, I must be thinking of a different account somewhere else. But I don't want to use Intellibank for this purchase. so I would need to open a checking account then, right?
|
['InformIntent']
|
OpenBankingAccount
|
banking
|
295 |
banking_0192
|
banking_0192_023
|
Customer
|
I'd like to close my checking account. Excuse me I'd like to close close my savings account and move those funds to my checking account.
|
['InformIntent']
|
InternalFundsTransfer
|
banking
|
296 |
banking_0192
|
banking_0192_029
|
Customer
|
I have one questions, on my savings account, before we close it, could you give me a balance please?
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
297 |
banking_0193
|
banking_0193_001
|
Customer
|
Hey. I was needing to check up on my checking account.
|
['InformIntent']
|
CheckAccountBalance
|
banking
|
298 |
banking_0193
|
banking_0193_024
|
Customer
|
almost. I need to dispute this transaction I found for Piggly Wiggly.
|
['InformIntent']
|
DisputeCharge
|
banking
|
299 |
banking_0194
|
banking_0194_001
|
Customer
|
Hi Kathy. This is Julie Williams. I'm calling today because I wanna make a wire transfer.
|
['InformIntent']
|
ExternalWireTransfer
|
banking
|
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