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---
title: Smart Customer Support Agent
emoji: 💬
colorFrom: yellow
colorTo: purple
sdk: gradio
sdk_version: 5.33.0
app_file: app.py
pinned: false
license: mit
short_description: Agentic retrieval & smart routing for customer support
tags:
- agent-demo-track
- llamaindex
- llamacloud
- rag
- agentic-retrieval
- smart-routing
- customer-service
- chatbot
- claude
- anthropic
- cohere-embed
---
# 💬 Smart Customer Support Triage Agent
An AI-powered support agent that intelligently routes customer queries to relevant knowledge bases for accurate responses.
## 🤖 Preview
<video controls autoplay src="https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4"></video>
*[link to video](https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4)*
## ⚙️ Technologies Used
### Core Components
- **Frontend UI**: Gradio - Interactive web interface for user interactions
- **Agent Framework**: LlamaIndex - Intelligent document routing and retrieval system
- **LLM**: Anthropic Claude Sonnet 4 - Response generation and reasoning
### Knowledge Infrastructure
- **Document Processing**: LlamaCloud - Managed parsing, indexing and vector storage
- **Embeddings**: Cohere embed-english-v3.0 - Semantic representation of documents
### Development & Operations
- **Observability**: LlamaTrace (Arize Phoenix) - Performance monitoring and tracing
- **Coding Assistant**: Gemini 2.5 Flash - AI pair programming support
- **Synthetic Data**: Grok Chat + Slidesgo - Test content generation
### Supporting Stack
- Python 3.10+
- JSON metadata schemas
- CSV document registries
## 🗂️ Project Structure
```
cs-agent/
├── data/ # Sample knowledge base
│ ├── ProductManuals/ # Technical documentation
│ ├── FAQGeneralInfo/ # FAQs and general policies
│ ├── BillingPolicy/ # Pricing and subscription details
│ └── CompanyIntroductionSlides/ # Company overview materials
├── app.py # Main application logic
├── requirements.txt # Python dependencies
└── logo.png # Chatbot logo image
```
## 📄 License
This project is licensed under the MIT License. |