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AI is doing up to 50% of the work at Salesforce, CEO Marc Benioff says - CNBC
Salesforce CEO Marc Benioff recently stated that Artificial Intelligence (AI) is now handling up to 50% of the work at the company. This development has the potential to revolutionize the way businesses operate, by freeing human employees from repetitive and mundane tasks, which could be performed by AI.
Benioff explained the impact AI is having, especially on the process of customer service wherein it significantly reduced the time customers have to wait for replies. The AI system at Salesforce also helps keep unwanted emails at bay by immediately identifying and blocking them.
At the core of these advancements is Salesforce's Einstein, an AI technology that works by learning, predicting and automating. Utilizing machine learning, it caters to its clients by anticipating their needs and making suggestions accordingly.
The full breadth of AI’s potential impact is still emerging, but this 50% decrease in workload could potentially lead to a shift in the way routine tasks are completed in other businesses as well. This task delegation to AI indicates that the technology is developing into an essential functional tool, complete with domains and an increasing capacity to learn, allowing it to adapt freely to its dynamic environment.
It also denotes that companies could save time and resources by letting AI take over most of the tasks that don't require critical thinking. As a matter of fact, this could free up employees' time, allowing them to focus on more creative and innovative work. Even employees who used to perform these repetitive tasks can up-skill themselves and move on to roles that offer more challenges and better career prospects.
Benioff emphasized that AI is no longer just a buzzword, but a concrete, virtual workforce that is delivering tangible results. Salesforce's use of AI showcases how beneficial it can be in optimizing processes, automating tasks, and making work easier.
Source: "artificial intelligence" - Google News, Link
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