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staff is generally nice and welcoming
en
positive
breakfast was good excellent choice
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positive
nice pool area
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positive
fairly large rooms
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positive
we had not been informed of the construction works which lasted 830am - 6pm
en
negative
the place is quite old and tired
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negative
only one restaurant option for lunch with junk food quality (pizza burgers etc)
en
negative
very understaffed at the pool (and at the same time plenty of staff just walking around in the lobby)
en
negative
Was not sure exactly what to expect but was in for a pleasant surprise.
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positive
The room was clean and well presented.
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positive
The resort staff were very friendly and helpful.
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positive
Food is buffet style with a wide choice and good quality.
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positive
Spa offers some nice packages which are reasonably priced.
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positive
Going back to Labranda in August 2018 was very different to 2017. The animation team was still good but different. They did not have Smiley, Yoyo, Mehdi, Redwan there anymore, so that was disappointing. It was still good to be back this year. Momo and Johnny from the previous year were there and was happy to see the family and meeting the new team such as Sandy, Ivo, Vitamin, Mimi. They were great, always saying good morning, making you smile, always on their feet coming around talking to the family, it was good.
en
positive
This year I talked more to the other workers such as the lifeguards, bar staff, reception staff, cleaners and they were super friendly even helping me out with learning French. The lifeguards where great specially Kamari, Wissam and Youssef always was making me laugh joking around. Bar staff was the same always teasing me making me smile and being friendly to the family all day long. Cleaners would talk to you and ask you how you are when you seen them. Reception staff always were there for anything you need and always a smile. The pools where great, food was good, drinks all day long from 10am to 11pm. I enjoyed being back at Labranda definitely would go back soon but was disappointed at the lose of animation team it’s a good 5 stars the bedrooms where always clean and tidy.
en
positive
Going for days out was easy to get done with the help from guys from reception.
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positive
There was never a day I didn’t enjoy and the slides where amazing too .
en
positive
But there was a bit of let down for me when there was a customer that had been there before arrived and her and her mother was very rude to me at the bar when getting my drinks and was very rude when I was taking to stuff I didn’t like that as I felt very put out the stuff didn’t say anything about her being rude but they did still talk to me but that was only my last day but I enjoyed my holiday again .
en
negative
Excellent experience at the SPA this afternoon.
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positive
Special thanks to Khadija massage and Touriya Goumez.
en
positive
A service worthy of the quality standards of a movenpick.
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positive
Very good location at the city center near to Menara Mall
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positive
I visited this hotel in September 2015 with my mum for a relaxing break and loved it so we returned in Feb 2016 to celebrate a big birthday but unfortunately it wasn't quite as good we'd remembered.
en
negative
POSITIVES all waiting staff are fab and bend over backwards to help rest of the staff in reception/bar are just as helpful food was great especially the moroccan restaurant NEGATIVES rude staff in hotel shop shabby looking interior sunbeds were worn or had rips/holes in no air con limited hot water wifi was very poor animation team don't know when to leave you alone was lots of drilling going on around the pool for a few days dark rooms (can't open curtains on ground floor unless you want everyone to be able to see in) Thomson reps were unhelpful and on occasion rude lots of children running around and screaming I'm not sure if it's because we visited in February rather than the peak summer season but it seems as if everything in the hotel needed replacing or touching up.
en
negative
I loved it on my first visit but definitely would not return after my second visit.
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negative
After being dropped off from the airport we were lead along a few dusty alleyways and stopped at a the rather plain door of No 72.
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negative
This looks nothing special from the outside but opens into a veritable oasis in the heart of Marrakech.
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positive
The Riad has four double rooms dining room central courtyard (complete with dining areas palm trees and water feature) and a sun terrace including a plunge pool and covered dining area.
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positive
The whole Riad is stylishly furnished and decorated with a combination of classical and contemporary furnishings and fittings.
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positive
The staff could not be more helpful and the food (breakfast and evening meals) was fantastic.
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positive
Despite the many temptations of Marrakech I could happily spend 2 weeks in this Riad without venturing outside - a wonderfully relaxing place!
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positive
we (husband and 3 kids) came to this place 23/10/14-30/10/14.
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neutral
I was initially sceptical about this place having read some of the negative reviews.
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negative
But I must same that we all had an excellent time in the hotel.
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positive
The food was great.
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positive
There was a lot of variety to choose from and there are food for kids as well.
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positive
the hotel staff were all helpful and polite.
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positive
The slides were amazing and there was a lot to choose from.
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positive
The animation was amazing.
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positive
The life guards were very attentive and we all felt very welcomed.
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positive
I have been on holidays in different countries and I must say that this is one of my best and most relaxing holidays as there are so many activities for all ages I do not quite understand what some people complained about.
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positive
I will definitely come back to this place.
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positive
At the moment a lot of my friends here in the UK are keen to come following the positve experience we had.
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positive
A big thank you to all the people in animation you come up with different shows daily and kept us all entertained.
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positive
Also a big thank you to the Thomson/first choice rep (Adil) who made himself indispensable.
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positive
A very very considerate and helpful rep!!!!
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positive
Love the breakfast and the gardens.
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positive
The hallways smell horribly.
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negative
If they resolved the old carpet and the smell and updated the rooms it would be a nice hotel.
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negative
The staff aims to please.
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positive
We went to Ma Maison restaurant and the amazing concierge had a chaperone meet us near restaurant to make sure we didn’t get lost.
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positive
That is above and beyond.
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positive
We stayed for a couple of nights in mid October - and wished we could have stayed longer.
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positive
Stepping through the front door takes you from the sights sounds and smells of the kasbah to the tranquil oasis of calm.
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positive
We had a solarium room which had its own sun terrace - with a couple of sun beds on it.
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positive
We really liked this as towards the late afternoon the sun disappears from the pool area and we could watch the sun go down.
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positive
Also great for star gazing after dinner.
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positive
The pool area and gardens are lovely - keep an eye out for the tortoises!
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positive
The food and staff were also great.
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positive
Highly recommend this lovely hotel.
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positive
We spent three lovely days at this hotel.
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positive
Abu and his team were excellent commencing with a warm welcome and an overview of points of interest in the medina.
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positive
The room was very comfortable and the breakfast was a treat.
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positive
We had access to the sister hotel which was around the corner.
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neutral
They have a lovely pool which we used to cool down each day.
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positive
Overall we could not have asked for a more hospitable welcome to North Africa .
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positive
We are now on our last day and I just wanted to thank all the staff at aqua mirage for their efforts and friendliness especially Sam junior who made our holiday he was great fun and kept us going the whole week he is such a lovely boy and a credit to the hotel we hope to see him again when we return next year 😊
en
positive
Hotel food and staff are all of 5 star service can not recommend this hotel enough and can’t wait to return
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positive
I had some concerns about this hotel after reading the reviews but I was more than pleasantly surprised.
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positive
It is located in an excellent part of the new city central for most of the key attractions or only a short taxi ride from such areas as Jamaa El Fna one of the largest Souks I have ever seen.
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positive
There are numerous options on dining inside and outside the hotel with the train station which is across the road but cannot be heard at all from the hotel having a mix of McDonalds Kentucky Fried Chicken or traditional Maroccan cuisine.
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positive
The staff were exceptionally helpful.
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positive
We had a small problem with our room so the manager immediately upgraded us and offered several options on where in the hotel and which floor we would like to be located.
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positive
The cleanliness was very good and considerably better than many hotels I have used in the UK.
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positive
Breakfast is continental but you can eat all you want.
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positive
There are several restaurants within the hotel all of which were very good value for money and good quality.
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positive
The pool was cleaned religiously every day and there were very few occasions when there were no sun loungers available.
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positive
The pool is large and is a sun trap throughout the day.
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positive
Towels are provided free of charge.
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positive
There is a small fridge in each room which is very useful for the obligatory bottled water.
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positive
The satellite TV stations are predominently in either French or Arabic but the BBC world channel is available together with Fox movies which transmits the latest fils 24 hours a day.
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neutral
I would suggest that if you visit Marrakech ensure that you have a French translation book if you do not speak the language.
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neutral
As is often the case the locals spoke English far better than I spoke French but there was never any resentment by the shops pubs or hotel staff due to my inedequacy with the language.
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positive
Wifi is availbale for free in the lobby which is spacious and has an ample amount of seating.
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positive
You have to pay if you want to use this facility in your room but it is a very small amount of money.
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neutral
I quite liked using the lobby to check emails as it stopped me constantly checking in my room.
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positive
The connection worked on every occasion so I am not sure why other people commented that they had difficulty with this issue?
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positive
My wife and I like to walk to see many of the points of interest and this is certainly possible from the hotel.
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positive
Coffee shops abound around the area and are great for people watching.
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positive
The police have a considerable presence and at no time did I feel unsafe.
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positive
However haggle with the taxi drivers as they will definitely try to overcharge and never use a cab from outside any of the hotels as they know you are a tourist and will try to take you anywhere but your destination.
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negative
To conclude.
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neutral
I would give this hotel five stars esprcially after having heard some of the calamities some of my fellow travellers had suffered at their accommodation.
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positive
The journey to the hotel from airport took approximately 20 minutes so it was fine and our transport was free.
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positive
From the day we arrived on 6th July to the day we left on 21st July we had an amazing time.
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positive
The reception staff are very nice and help out whenever you are in need.
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positive
The lobby is always kept clean and well.
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positive
We even saw the maids even one morning cleaning up the whole lobby and it seems like very hard work and we appreciate how much effort they put in to keep the hotel looking brilliant.
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positive
The room was kept clean everyday and our bed was made every morning.
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positive
The food is amazing and has different varieties everyday and I suggest everyone tries out moroccans special soup harira soup it tastes awesome.
en
positive