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The desserts are also very nice and they have different varieties everyday.
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positive
The pool is kept clean and there are sunbeds available even if you are not the first to get up (however I don't know if this counts in a busy period as when me and my family went the hotel was not that busy).
en
positive
The animation team were very kind and always kept me and my family entertained.
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positive
There was never a dull day when there is so much to do.
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positive
I would like to give a special thanks to Najat Azize ZuZu Brahim etc for making our stay at the hotel so enjoyable.
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positive
The night time entertainment was the best as there was the moroccan show African show miss/mr and after the shows there was a disco.
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positive
Overall me and my family spent an amazing two weeks at this hotel with lovely resturant staff (Larbi even made my father a special herbal medicine for when his stomach was aching) animation team and bar tenders(who always used to joke around).
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positive
Overall the staff were a huge plus to the hotel as they always had lovely smiles on their faces.
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positive
Definitely recommend staying at this hotel.
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positive
Great Value for money.
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positive
Spotlessly clean and well maintained.
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positive
Great service Friendly and professional staff.
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positive
Good food.
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positive
Everyone goes out of their way to make your stay as comfortable and enjoyable as possible.
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positive
Well done to the management and staff.
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positive
La Sultana is definitely the most unique Hotel in all of Marrakech it is not just beautifully designed but the décor itself is amazing imagine every suit has a different theme all very tasteful the food the rooftop terrace the live music dazzles everyone away.
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positive
Unfortunately we had the pleasure of staying in this Hotel for one night only but if we ever visit Morocco again we will definitely be back.
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positive
The food itself was great you can try everything from Moroccon traditional dishes to international cuisines the wine list was quite extensive for a Hotel quite impressive I have to say.
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positive
We enjoyed a couples hammam followed by a relaxing massage (one of the best massages we have ever got) followed by dinner and wine... Paradise.
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positive
Tips: Try their hammam and their massage- you can swim in the pool between or after the sessions.
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positive
Make sure you go up the rooftop and have a drink in the moonlight :)
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positive
If you are going over the summer they will lay the tables for dinner on the rooftop!
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positive
Extremely romantic if there are no clouds you can see the top of the Atlas Range!
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positive
If it is colder dinner will be served next to the pool still gorgeous.
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positive
Reserve your table and enjoy ;)
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positive
Just got back from staying at this hotel for the second time once again had a lovely time
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positive
I love this hotel everything you need in a lovely setting
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positive
I want to go back again and that isnt anything I normally do I like to go to different places but this hotel is so nice I gave to break the habit and go again .
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positive
Just returned from a week long holiday at the Aqua Mirage.
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neutral
A total of 10 of the family went on holiday and all had a great time.
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positive
Weather was fantastic mid October and averaging 33 degrees Celsius throughout the day very warm at night too.
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positive
Pools/Slides: Plenty of sun beds by the pools and also in the water park.
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positive
A great selection of slides that provided thrills and butterflies in the stomachs for the whole family.
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positive
We travelled with 4 kids ranging from 6 - 10 years old.
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neutral
Although we didn’t need to make much use of the infant/toddler slides these were fantastic.
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positive
A very large and safe area with a wide range of small and medium slides plus lots of water features and fun.
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positive
Have been on holiday to a number of places in Turkey as the kids were growing up and this is by far the best selection for older and younger kids.
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positive
The main pool was a good size/depth for our children to play safely.
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positive
The animation team are very active throughout the day and encouraging lots of activities in the pool and poolside (darts/archery/dancing/Aqua aerobics/volleyball/Tagine cooking demos)
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positive
Accommodation: Very spacious rooms.
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positive
Our family room for 4 was basically two rooms linked via a connecting door.
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neutral
Each side had a double bed single bed shower room and separate toilet certainly made it easier getting showered and changed each evening for dinner.
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positive
We also had a balcony on each side of the room.
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neutral
I did feel sorry for those with rooms on the ground floor as their balcony did not provide much privacy due to people walking past and was more of an outside terrace.
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negative
The decor is a little dated and typical tiled floors and a tired looking toilet/shower room.
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negative
Certainly fit for purpose and clean and presentable.
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positive
There is a safe in each room that is simple to use and at no extra charge.
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positive
Each room has a fridge but nothing is provided by the hotel to stick it.
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neutral
It simply is offered to keep your own water chilled and any other things you may buy from the hotel shop or local market store.
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neutral
Food: Breakfast is a standard all inclusive breakfast with a wide selection on offer from cereal pastries omelettes pancakes breads meats etc.
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positive
Due to us travelling here with COVID protocols in place the restaurant had lots of perpex screen up and chefs were serving you.
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neutral
It didn’t really impact on queues and to be honest was better as only they were touching the utensils and not the hundreds of guests.
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positive
Lunch and Dinner: These were superb!!
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positive
A huge range of foods on offer that suits all the family.
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positive
For the younger ones the freshly made pizza was a hit.
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positive
There was also a regular offering of breaded chicken/fish along with pasta/spaghetti and sauces to keep our kids happy.
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positive
Lots of fantastic meat and vegetables cooked in tagines was certainly a favourite too.
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positive
Outside had a regular offering of grilled chicken or meatballs.
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positive
We had a couple of themed nights there (Moroccan Italian Asian) and all were super tasty with lots of different platefuls coming back to the family table of 10 and each with positive feedback.
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positive
Deserts were also a very good standard.
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positive
Very similar to those we’ve experienced in Turkey of the years.
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neutral
Lots of fresh fruit cakes mousses and fancy little pastries etc.
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positive
Snacks: This is one area that is certainly lacking when compared to some all inclusive hotels I’ve visited in the past.
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negative
But the hours that food was offered in the restaurant certainly made up for this
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positive
The mealtimes ran as follows: Breakfast 0700-1030 Lunch 1230 - 1500 Dinner 1900 - 2200
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neutral
Food was offered at the pool bar from 1230-1600 in the form of chips burgers and paninis.
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neutral
There were also light sandwiches cakes/pastries/pancakes offered in the main bar each day at 1600-1800.
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neutral
This was the only time guests served themselves.
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neutral
This was kept well stocked and was certainly a regular for our family.
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positive
Where it lacked compared to previous hotels visited was there being no offering of ice cream at all anywhere on the resort.
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negative
I suspect this is down to COVID and having to staff other areas in the hotel.
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neutral
There is an ice cream stall in the water park but this remained closed.
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negative
Also not having other light bites on offer throughout the day such as kebabs or waffles is something we noted of difference from previous hotels.
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negative
Drinks: Water soft drinks and local wine beers spirits were on offer at the main bar.
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neutral
The soft drinks were self service so this was great for the kids topping up throughout the day.
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positive
Word of warning don’t drink your sugary drinks near your sun loungers the family will not be impressed but the bees will.
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negative
No issue with getting stung it was just that they’d be all over your empty glass.
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neutral
The main bar would also offer some cocktails but these weren’t too popular amongst our group.
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negative
The best cocktails on offered tended to be that the little bar by the main stage prior to dinner service.
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positive
The bar in the water park would only offer soft drinks and water.
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neutral
The pool bar offers these along with beer and wine too.
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neutral
Staff: We could not fault anyone within the resort.
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positive
All staff from the front of house cleaners gardeners bar waiters and animation team were super friendly.
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positive
Front of house waiters and animation team all spoke a good level of English and this certainly made the holiday easier.
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positive
Waiters were great and making you feel welcome serving drinks and clearing away plates.
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positive
The animation team put on a wide range of activities throughout the day for all.
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positive
The kids club was also open when we visited but our kids preferred to spend their time at the water park and the main pool.
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neutral
The night time shows was a typical focal point in the evening with a kids disco and then some form of dance show put on to a high standard by the whole team.
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positive
Other: Gardens are wonderfully bright and colourful and well kept.
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positive
We would often go for a little walk throughout the day to take it all in.
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neutral
Lots of wildlife that we don’t see back in the UK that fascinated the kids too.
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positive
A very large artificial football pitch and 6 tennis courts provided some opportunities for fun/exercise in the mornings when the temps were a little cooler.
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positive
There is also an outside basketball court and an area for French boules too.
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neutral
The hotel do offer a regular bus into Marrakech but our rep said the drop off is a walk away from the main square.
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neutral
A taxi will take you to the edge of the square and will cost you about 150 dirham each way.
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neutral
The square was a great experience for the adults.
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positive
We left the kids back in the hotel with the grandparents.
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neutral
I think the chaotic roads scooters/bikes zipping about everywhere would have been too much to handle with kids in tow too.
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negative
Lots of fantastic sights and smells to experience at markets but you need to go with an open mind and also don’t be afraid to say no and coming across a little rude.
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positive
You will get a lot of people trying to get you to look in their shop/stall and also from the snake charmers monkeys and hena tattoo ladies too.
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neutral