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|---|---|---|---|---|---|
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Which ATM's can I use to make a withdrawal?",
"I am unable to use my card.",
"Can I top up online?",
"I need my payment in another currency",
"Explain the activation method for this card"
] | [
[
"transaction charged twice"
],
[
"atm support"
],
[
"card not working"
],
[
"top up by cash or cheque"
],
[
"receiving money"
],
[
"activate my card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My top-up hasn't gone through",
"I didn't set up the direct debit I have",
"What are the restrictions on auto top-up?"
] | [
[
"pending card payment"
],
[
"pending top up"
],
[
"direct debit payment not recognised"
],
[
"automatic top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long will a cash withdrawal be pending?",
"I was unable to transfer money to a beneficiary.",
"I am travelling and I was wondering what your exchange rates are",
"How do I find my PIN number?",
"It's requiring me to verify my identity?",
"What's the reason for needing to verify my identity?",
"How can I solve my issue with holding multiple currencies?",
"I was declined when I tried to take out cash!",
"Can you tell me how do I get a card?",
"I want to reactivate my card, I found it after thinking it was lost.",
"Can I get an update on my replacement card?",
"What fiat currencies do you support?",
"Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?",
"I attempted a transfer, but it failed.",
"Would I be able to get a second card?",
"Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?",
"I have an unauthorized charge."
] | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"beneficiary not allowed"
],
[
"exchange rate"
],
[
"get physical card"
],
[
"why verify identity"
],
[
"why verify identity"
],
[
"fiat currency support"
],
[
"declined cash withdrawal"
],
[
"order physical card"
],
[
"card linking"
],
[
"card arrival"
],
[
"fiat currency support"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"failed transfer"
],
[
"getting spare card"
],
[
"transaction charged twice"
],
[
"direct debit payment not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What do I do if I believe to be a victim of credit card fraud?",
"How much is the charge for a foreign currency exchange?",
"What are the age limits for your service?",
"I still want to use my account but haven't verified is that OK?",
"Which ATMs accept this circuit board ?",
"I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.",
"Am I able to add money into my account using my American Express?",
"How do I add a card on to the app?",
"How can I check on the status of my new card?",
"I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?",
"is there a reason that my payment didnt go through",
"How long does it take to verify a person's identity?",
"I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.",
"I was denied cash at an ATM",
"Where do I get a disposable card"
] | [
[
"pending card payment"
],
[
"compromised card"
],
[
"exchange charge"
],
[
"age limit"
],
[
"why verify identity"
],
[
"atm support"
],
[
"cancel transfer"
],
[
"supported cards and currencies"
],
[
"card linking"
],
[
"card arrival"
],
[
"transfer fee charged"
],
[
"declined card payment"
],
[
"unable to verify identity"
],
[
"exchange charge"
],
[
"declined cash withdrawal"
],
[
"get disposable virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I no longer want this can i cancel my purchase?",
"I used my card to top up, but now I don't see the money in my account.",
"Visa and MasterCard, can I get them both?",
"My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?",
"I haven't yet received money that I transferred",
"Everything seems fine with my account, so why did it decline my payment?",
"My statement shows an extra fee - what is it?"
] | [
[
"transaction charged twice"
],
[
"request refund"
],
[
"topping up by card"
],
[
"visa or mastercard"
],
[
"card payment wrong exchange rate"
],
[
"balance not updated after bank transfer"
],
[
"declined card payment"
],
[
"extra charge on statement"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There is a single payment on my card which shows as pending.",
"Can you please assist me in Apple Pay, in getting Top Up to work?",
"Why did my cash deposit not show up?",
"My atm withdraw is stillpending",
"What is the extra fee that was added when I used the card?",
"I just did a transfer, but don't see the money in my account. What's up?",
"what steps do i do to get a real card",
"What is my identification used for?",
"Which ATMs accept this circuit board ?",
"My bank app said that I got cash from an ATM, but that's a mistake.",
"I have a top up card. Where is the verification code?",
"My phone was stolen, what should I do?",
"How many days does it take for a transfer to go through?",
"Where is my virtual card?",
"Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?",
"What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.",
"I'm interested in getting a virtual card. How do I get one?",
"What physical locations can I use cash to top up?",
"Can I have a tangible form of my virtual card.",
"Why verify the top-ups?"
] | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"apple pay or google pay"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pending cash withdrawal"
],
[
"card payment fee charged"
],
[
"transfer timing"
],
[
"order physical card"
],
[
"why verify identity"
],
[
"atm support"
],
[
"cash withdrawal not recognised"
],
[
"verify top up"
],
[
"lost or stolen phone"
],
[
"transfer timing"
],
[
"getting virtual card"
],
[
"top up failed"
],
[
"balance not updated after bank transfer"
],
[
"getting virtual card"
],
[
"top up by cash or cheque"
],
[
"order physical card"
],
[
"verify top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to get visa and mastercard",
"How can I hold and exchange fiat currencies?",
"There is a payment with my card which i definitely did not do.",
"What can I and can't do with the disposable cards?",
"Why isn't my refund showing up?",
"I have transactions that I don't recognize - I think someone is using my card.",
"I am unable to access my app due to forgetting my passcode.",
"What happens if the ATM gives me the wrong amount of money?",
"I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.",
"I am having problems with my physical card.",
"Does it cost anyting to get my own card?",
"What card types can I choose from?",
"What is the handling fee for transfer?",
"Is it okay to hold money in multiple currencies?",
"What fees are there for adding money using an international card",
"Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.",
"I'm still waiting on my identity verification.",
"I know I'm getting a new card but would like know when I can expect to receive it."
] | [
[
"transaction charged twice"
],
[
"visa or mastercard"
],
[
"fiat currency support"
],
[
"card payment not recognised"
],
[
"disposable card limits"
],
[
"Refund not showing up"
],
[
"compromised card"
],
[
"passcode forgotten"
],
[
"wrong amount of cash received"
],
[
"declined transfer"
],
[
"card not working"
],
[
"order physical card"
],
[
"visa or mastercard"
],
[
"top up by bank transfer charge"
],
[
"fiat currency support"
],
[
"top up by card charge"
],
[
"extra charge on statement"
],
[
"unable to verify identity"
],
[
"card arrival"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can a friend top up my account",
"I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?",
"Can I do more than 10 transactions with a disposable card?",
"The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?"
] | [
[
"pending card payment"
],
[
"topping up by card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"disposable card limits"
],
[
"declined cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?",
"What type of card can I use to top up?",
"can I use it in any country?"
] | [
[
"transaction charged twice"
],
[
"pending top up"
],
[
"supported cards and currencies"
],
[
"country support"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.",
"I do not understand what this particular direct debit is ?",
"The ATM did not give me my card back?",
"Can you please reactivate my card?",
"I really want a physical card. How do I get one?",
"Someone withdrew money from my account, and it wasn't me.",
"Why hasn't payment gone through yet?",
"I want to take back my transaction",
"The purchase I made is still pending.",
"is there a frequent currency discount?",
"The recipient can not locate funds."
] | [
[
"pending card payment"
],
[
"cancel transfer"
],
[
"direct debit payment not recognised"
],
[
"card swallowed"
],
[
"card linking"
],
[
"order physical card"
],
[
"cash withdrawal not recognised"
],
[
"pending card payment"
],
[
"cancel transfer"
],
[
"pending card payment"
],
[
"exchange charge"
],
[
"transfer not received by recipient"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a way to reset the passcode?",
"The ATM wouldn't let me have my money.",
"How long does transfer from the US take?",
"My transfer didn't complete. Why can't I access funds?",
"I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money.",
"My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?",
"How do I begin the process of a refund?",
"What are the limits to where my card will be accepted?",
"how much is it to exchange currency",
"Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.",
"My top up is not showing up in my wallet!",
"How do you decide what your exchange rates are?",
"Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?",
"Is there a way to verify a card top-up?"
] | [
[
"transaction charged twice"
],
[
"passcode forgotten"
],
[
"declined cash withdrawal"
],
[
"transfer timing"
],
[
"failed transfer"
],
[
"pending top up"
],
[
"cash withdrawal not recognised"
],
[
"request refund"
],
[
"card acceptance"
],
[
"exchange charge"
],
[
"failed transfer"
],
[
"topping up by card"
],
[
"exchange rate"
],
[
"balance not updated after bank transfer"
],
[
"verify top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How is this transfer supposed to work? It's not working for me.",
"Can I set the account to auto top-up?",
"Why was an extra charge added when I used my card?",
"My friend would like to send me money. What are the options available to them?"
] | [
[
"pending card payment"
],
[
"failed transfer"
],
[
"automatic top up"
],
[
"card payment fee charged"
],
[
"receiving money"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What do I do to link my new card?",
"Where did this extra €1 fee on my statement come from?",
"Why can't I buy cryptocurrency on the app?",
"Do you charge for transfers?"
] | [
[
"transaction charged twice"
],
[
"card linking"
],
[
"extra charge on statement"
],
[
"beneficiary not allowed"
],
[
"top up by bank transfer charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My card failed to work when I was shopping in a store",
"Why did I get charged a fee for my card payment?",
"My card hasn't been working when I try to use it.",
"I have a card payment I didn't make",
"I tried to make a payment with my card and it was declined. Why is it pending?",
"Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on?",
"I need a second card on this account for my daughter.",
"How many days do I have to wait for the transfer to reach my account?",
"Can you show me where to link the new card?",
"Why are you charging me a transfer fee?",
"Why is the exchange rate different from what I expected?",
"I need to know where I can withdraw money.",
"On my last trip, I received the incorrect exchange rate.",
"I would like a physical card",
"I just sent money but the person I sent it to doesn't see it. What happened?"
] | [
[
"pending card payment"
],
[
"declined card payment"
],
[
"card payment fee charged"
],
[
"card not working"
],
[
"card payment not recognised"
],
[
"pending card payment"
],
[
"declined cash withdrawal"
],
[
"getting spare card"
],
[
"transfer timing"
],
[
"card linking"
],
[
"transfer fee charged"
],
[
"card payment wrong exchange rate"
],
[
"atm support"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"order physical card"
],
[
"transfer not received by recipient"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help?",
"I used my pin too many times.",
"what happened to the money after i put in the wrong info and it got declined",
"Help! There is a cash withdrawl on the account that I didn't make!",
"why does it take so long to verify my id"
] | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"pin blocked"
],
[
"topping up by card"
],
[
"cash withdrawal not recognised"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Still waiting for transfer to be completed.",
"Where can I go to get my PIN unblocked?",
"Why am I being charged for the same thing twice?"
] | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"pin blocked"
],
[
"transaction charged twice"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why was one of my transfers declined?",
"I transferred some money but it hasn't arrived.",
"This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before.",
"I think the currency exchange that's been applied is wrong.",
"Where do I go to edit my personal details on my account?",
"I thought that transfers are free. Why was I charged an extra fee?",
"Why do you need verification for my identity?"
] | [
[
"transaction charged twice"
],
[
"declined transfer"
],
[
"transfer not received by recipient"
],
[
"transfer fee charged"
],
[
"card payment wrong exchange rate"
],
[
"edit personal details"
],
[
"transfer fee charged"
],
[
"why verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I want to know the source of my funds.",
"Please help me figure out the reason for the odd withdrawal amount from my account?",
"I sent money to someone but they haven't gotten it, what's going on?",
"My top up didn't go through",
"How do I go about transferring money using my credit card?",
"Why was my cash withdrawal cancelled at the ATM?",
"I want to transfer money. How do I do that for my account?",
"Can I transfer money using a different currency?",
"I took out some cash from the ATM but it is still showing the transaction is pending.",
"Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?"
] | [
[
"pending card payment"
],
[
"verify source of funds"
],
[
"cash withdrawal not recognised"
],
[
"transfer not received by recipient"
],
[
"top up failed"
],
[
"topping up by card"
],
[
"declined cash withdrawal"
],
[
"transfer into account"
],
[
"receiving money"
],
[
"pending cash withdrawal"
],
[
"top up reverted"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Will there be a charge for sending out more cards?",
"Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.",
"I want to use my account before identity verification",
"There was a fee charged when I paid with my card.",
"I cannot remember my passcode, is there a way to retrieve it?",
"I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.",
"What's the web address to unblock my pin?",
"Can I get a physical card for free, or is there a charge?",
"Why am I still waiting for my refund",
"What is the rate for exchange fees?",
"Hi, I have done a topup, but my money was reverted. Please look into this issue.",
"How can I change currency type?",
"I used an ATM and wanted to know why I was charged an extra fee.",
"What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.",
"How do i find my top-up card's verification code?",
"My card payment is being declined and I've tried several times."
] | [
[
"transaction charged twice"
],
[
"getting spare card"
],
[
"request refund"
],
[
"why verify identity"
],
[
"card payment fee charged"
],
[
"passcode forgotten"
],
[
"failed transfer"
],
[
"pin blocked"
],
[
"order physical card"
],
[
"Refund not showing up"
],
[
"exchange charge"
],
[
"top up reverted"
],
[
"exchange via app"
],
[
"cash withdrawal charge"
],
[
"top up reverted"
],
[
"verify top up"
],
[
"declined card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What is the reason why the transfer shows as pending?",
"Card has been received, how will it show up on the app?",
"My throwaway virtual card won't work",
"There was an extra fee when I paid with my card, why was i charged this extra fee?",
"There's a cash withdrawal that didn't make that is showing up.",
"How long are deliveries to the US?",
"There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!",
"Does auto top-up have a limit?",
"Why are top-ups being verified?",
"Am I able to do a SWIFT transfer with you?",
"While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.",
"I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?"
] | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"card linking"
],
[
"virtual card not working"
],
[
"card payment fee charged"
],
[
"cash withdrawal not recognised"
],
[
"card delivery estimate"
],
[
"card payment not recognised"
],
[
"automatic top up"
],
[
"verify top up"
],
[
"top up by bank transfer charge"
],
[
"beneficiary not allowed"
],
[
"balance not updated after bank transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My cash withdrawal says pending, why?",
"How do I transfer money from one bank account to another?",
"Card payment is still pending, why is that the case?",
"I want to deposit funds, what payments are accepted?",
"Should i uninstall the app before i try it again?",
"\nWhere can I withdraw money from?",
"Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.",
"How long will it take the money to appear in my account?",
"I want my card I just received to show up in the app. How do I do that?",
"What are the exchange rates you assign?",
"How can I activate the new card i got?",
"How can I exchange currencies in the app?",
"I need to verify my identity. How do I do that?",
"I made a cash withdrawal earlier and it's showing as pending. What does that mean?",
"Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.",
"Please help me regarding a direct debit in the app that I don't recognize.",
"A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly.",
"What is the expected delivery date of my card?",
"Can I have my card delivered on Tuesday?"
] | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"transfer into account"
],
[
"pending card payment"
],
[
"supported cards and currencies"
],
[
"contactless not working"
],
[
"atm support"
],
[
"pending transfer"
],
[
"transfer timing"
],
[
"card linking"
],
[
"exchange rate"
],
[
"activate my card"
],
[
"exchange via app"
],
[
"verify my identity"
],
[
"pending cash withdrawal"
],
[
"card payment not recognised"
],
[
"direct debit payment not recognised"
],
[
"cancel transfer"
],
[
"card arrival"
],
[
"card delivery estimate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How can I reset my passcode?",
"Where do I find my card PIN?",
"can I use it all over the world?",
"Why is the exchange rate on my card wrong?",
"I can't log into my account because I lost my password",
"What does it mean if my payment has been reverted?",
"Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.",
"For the disposable cards, what are the restrictions?",
"The wrong account was used during a transaction.",
"Is there a maximum for top-ups?",
"Why would the app revert my payment?",
"I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?"
] | [
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"get physical card"
],
[
"country support"
],
[
"card payment wrong exchange rate"
],
[
"passcode forgotten"
],
[
"reverted card payment?"
],
[
"balance not updated after cheque or cash deposit"
],
[
"disposable card limits"
],
[
"cancel transfer"
],
[
"top up limits"
],
[
"reverted card payment?"
],
[
"Refund not showing up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.",
"I am seeing in the App a some cash withdrawal that does not belong to me",
"When will it be delivered to the US?",
"Why isn't my card working anymore?",
"Can I see where my money is being transferred from?",
"is there a reason that my payment didnt go through",
"Is there anywhere I can't use my card?",
"Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues.",
"I don't understand why there is an extra €1 fee in my statement.",
"I need to top up using a cheque",
"Please check to see if the band transfer I made a while ago from my UK account has safely arrived.",
"My top-up has been reverted and I would like to know why.",
"I exchanged cash when traveling and the rate was incorrect.",
"What caused my transfer to fail?",
"I want to take some funds from my other bank account and add them to this one.",
"They is a payment I don't recognize on my statement.",
"What factors determine your exchange rate?",
"Something is wrong with my top up and I can't see it. How do I find it?",
"Why doesn't it work when I use American Express to try to add money to my account?"
] | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"cash withdrawal not recognised"
],
[
"card delivery estimate"
],
[
"card not working"
],
[
"verify source of funds"
],
[
"declined card payment"
],
[
"card acceptance"
],
[
"beneficiary not allowed"
],
[
"extra charge on statement"
],
[
"top up by cash or cheque"
],
[
"balance not updated after bank transfer"
],
[
"top up reverted"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"failed transfer"
],
[
"transfer into account"
],
[
"card payment not recognised"
],
[
"exchange rate"
],
[
"topping up by card"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need money put into this account from another one.",
"I'm not sure where this charge came from.",
"can i get a physical card online",
"How much longer is it going to take to get my new card?",
"Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?",
"How do you calculate exchange rates?"
] | [
[
"pending card payment"
],
[
"transfer into account"
],
[
"card payment not recognised"
],
[
"order physical card"
],
[
"card arrival"
],
[
"cancel transfer"
],
[
"exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need an accurate exchange rate, when I make my withdrawals.",
"How do I verify the top up?",
"When will my refund come through",
"I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?",
"Please could you give me a refund",
"Is it possible to have more than one disposable card?"
] | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"verify top up"
],
[
"Refund not showing up"
],
[
"top up reverted"
],
[
"request refund"
],
[
"disposable card limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I get information on the identity checks?",
"I noticed that i got charged extra for using the card.",
"If I exchange foreign currency, are there any other charges?",
"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.",
"My phone is at the hotel. How can I use the app?",
"Do you have a list of cards and currencies you support?"
] | [
[
"pending card payment"
],
[
"verify my identity"
],
[
"card payment fee charged"
],
[
"exchange charge"
],
[
"pending card payment"
],
[
"lost or stolen phone"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The app doesn't think it's me.",
"My transfer didn't arrive to the recipient",
"What is wrong with my top-up?",
"Can I activate my card with the app?",
"I tried to get gas but my money was gone!",
"I must make a transfer from China and it is urgent. How long before the transfer is complete?",
"I deposited a cheque, but my account balance stayed the same.",
"I'm still waiting for a money transfer to show.",
"Can I choose from either Visa or Mastercard?",
"I was just needing to know why my card got declined",
"I need to know this, where do my funds come from?",
"I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?",
"How can I add a new card?",
"How can I look at where my available cash is coming from?"
] | [
[
"transaction charged twice"
],
[
"unable to verify identity"
],
[
"transfer not received by recipient"
],
[
"pending top up"
],
[
"activate my card"
],
[
"topping up by card"
],
[
"transfer timing"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pending transfer"
],
[
"visa or mastercard"
],
[
"declined card payment"
],
[
"verify source of funds"
],
[
"balance not updated after bank transfer"
],
[
"card linking"
],
[
"verify source of funds"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I am entering my passcode but getting an error.",
"how do i get a refund for a direct debit payment i didn't make",
"I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?",
"I think the top up failed",
"Can I use my virtual card for recurring monthly payments?",
"how to delete account, not happy",
"Can you tell me what the cash withdrawal is in my statement?",
"when should I receive my refund",
"I would like to exchange currencies, how do I go upon it?",
"Help me verify my identify?",
"How do I link a new payment card?",
"I payed with the card and there was an extra fee?",
"Which type of card will I receive?",
"I cannot view the refunded amount in my account.",
"what cards can i use to add money to my account",
"If there isn't a lot of money left, will it automatically top-up money?",
"What needs to be done to activate and use a card?",
"Why did the bank reject my transfer?",
"I withdrew cash and I think the exchange rate is wrong."
] | [
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"direct debit payment not recognised"
],
[
"pending cash withdrawal"
],
[
"top up failed"
],
[
"virtual card not working"
],
[
"terminate account"
],
[
"cash withdrawal not recognised"
],
[
"Refund not showing up"
],
[
"exchange via app"
],
[
"unable to verify identity"
],
[
"card linking"
],
[
"card payment fee charged"
],
[
"visa or mastercard"
],
[
"Refund not showing up"
],
[
"supported cards and currencies"
],
[
"automatic top up"
],
[
"activate my card"
],
[
"failed transfer"
],
[
"wrong exchange rate for cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?",
"Does the package with my card have tracking?",
"Was there a number to track that I could get?"
] | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"card arrival"
],
[
"card arrival"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long will a transfer be pending for?",
"What do you do to transfer money to my account?",
"I need to transfer money into this account from my other bank account.",
"I hope to get a Visa card",
"Why did my top-up fail?",
"Do I need to do anything? My phone was stolen yesterday.",
"There is a payment that I made that hasn't gone through yet.",
"Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?",
"this verifying the top up is annoying",
"I no longer have my phone with the app, what should I do?"
] | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"transfer into account"
],
[
"transfer into account"
],
[
"visa or mastercard"
],
[
"top up failed"
],
[
"lost or stolen phone"
],
[
"pending card payment"
],
[
"top up failed"
],
[
"verify top up"
],
[
"lost or stolen phone"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"unhappy with service need to delete account",
"What's the process for terminating an account?",
"What is the process to activate a card",
"I found my card again. Can I put it back into the app?",
"THere is some cash that is showing up on my app.",
"The balance hasn't changed yet after depositing a cheque with some money.",
"What's the cost for exchanges?",
"Will you accept my salary if it's in another currency?",
"What do I have to do to get a Visa card?",
"Why have I been charged an extra pound?"
] | [
[
"transaction charged twice"
],
[
"terminate account"
],
[
"terminate account"
],
[
"activate my card"
],
[
"card linking"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after cheque or cash deposit"
],
[
"exchange charge"
],
[
"receiving money"
],
[
"visa or mastercard"
],
[
"extra charge on statement"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Show me where to order my card.",
"Can I edit my personal details?",
"What do you use to figure out the exchange rate for the card?",
"I need to change my data.",
"My wallet isn't showing my top-up, did I do something wrong?",
"Your system is broken. My transfers keep failing, 5 times now.",
"Can I check my recent refund in my statement?",
"Is it possible to top-up automatically?",
"need to know where money comes from",
"is there a limit on top ups",
"Hold old do my kids have to be to use the service?",
"Help me to set up contactless payments.",
"How come my card payment is still pending?",
"How long will my payment be pending?",
"I would like to track a card sent to me, how do I do that?",
"How can I create a disposable virtual card?",
"I can't verify identity through the app."
] | [
[
"pending card payment"
],
[
"order physical card"
],
[
"edit personal details"
],
[
"exchange rate"
],
[
"edit personal details"
],
[
"topping up by card"
],
[
"failed transfer"
],
[
"Refund not showing up"
],
[
"automatic top up"
],
[
"verify source of funds"
],
[
"top up limits"
],
[
"age limit"
],
[
"contactless not working"
],
[
"pending card payment"
],
[
"pending card payment"
],
[
"card arrival"
],
[
"get disposable virtual card"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What flat currencies do you use for holding and exchanges.",
"Please list the countries you support.",
"I bought something abroad and the exchange rate applied is wrong",
"Is the identity check part of bank policy?",
"Can you tell me your exchange rates?",
"What is the verification code for my top up card?",
"I'm not sure how to provide my identity.",
"When will my transfer move out of pending stage?",
"how do i cancel my account",
"I have a transaction showing up more than once.",
"Will money be added automatically when necessary?",
"Tell me how to verify a top up.",
"My account isn't showing the refund"
] | [
[
"transaction charged twice"
],
[
"fiat currency support"
],
[
"country support"
],
[
"card payment wrong exchange rate"
],
[
"why verify identity"
],
[
"exchange rate"
],
[
"verify top up"
],
[
"unable to verify identity"
],
[
"pending transfer"
],
[
"terminate account"
],
[
"transaction charged twice"
],
[
"automatic top up"
],
[
"verify top up"
],
[
"Refund not showing up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I just deposited cash to my account and can't find it!",
"I withdrew cash and I think the exchange rate is wrong.",
"The card has suffered a security breach.",
"I'm not sure where this charge came from.",
"Are there top up charges for US cards?",
"What currencies can I exchange?",
"Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.",
"I cannot remember my passcode, is there a way to retrieve it?",
"Do I have to go somewhere to activate my card?",
"Why has my transfer been declined?",
"I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?",
"I'm not recognizing the card payment.",
"Why was an extra charge added when I used my card?",
"If I want to add funds to the account using American Express, how do I do that?",
"Why am i being charged for withdrawing cash funds?",
"I made a payment and it is showing up twice",
"I withdrew cash abroad and the exchange rate applied is wrong.",
"What do I do when I get close to the expiration date of my card?",
"After transfering some money my balance hasn't changed."
] | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"compromised card"
],
[
"card payment not recognised"
],
[
"top up by card charge"
],
[
"fiat currency support"
],
[
"pending transfer"
],
[
"passcode forgotten"
],
[
"activate my card"
],
[
"declined transfer"
],
[
"pending transfer"
],
[
"card payment not recognised"
],
[
"card payment fee charged"
],
[
"supported cards and currencies"
],
[
"cash withdrawal charge"
],
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card about to expire"
],
[
"balance not updated after bank transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Do I have to pay for a physical card?",
"If i want to change my pin number can I directly from an ATM?",
"How do I fix my card if it is broken?",
"How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.",
"I think the exchange rate on my card payment is incorrect.",
"I'm looking to get an additional card."
] | [
[
"transaction charged twice"
],
[
"order physical card"
],
[
"change pin"
],
[
"card not working"
],
[
"balance not updated after bank transfer"
],
[
"card payment wrong exchange rate"
],
[
"getting spare card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What's your refund policy if I bought an item from you?",
"What should I do after I've moved and need to update my personal details?",
"Why did you give me so little currency?",
"My Google pay top up isn't working. Help.",
"Says that my top-up is incomplete?",
"There is a card payment that I'm not recognizing.",
"My cash withdrawal was declined. Why?",
"Can I use this card at any ATM?",
"I want to reactivate my card, I thought I had lost it but found it again this morning.",
"Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.",
"The refund isn't appearing in my account",
"I made a bank transfer but it doesn't seem to have gone through?",
"I no longer have my phone.",
"Can I call to get my card activated?"
] | [
[
"pending card payment"
],
[
"request refund"
],
[
"edit personal details"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"apple pay or google pay"
],
[
"pending top up"
],
[
"card payment not recognised"
],
[
"declined cash withdrawal"
],
[
"atm support"
],
[
"card linking"
],
[
"wrong amount of cash received"
],
[
"Refund not showing up"
],
[
"balance not updated after bank transfer"
],
[
"lost or stolen phone"
],
[
"activate my card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly?",
"I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?",
"how long are my top ups pending",
"When I'm traveling is it possible to add money automatically at certain time points?",
"I would like to exchange currencies on the app. How do I do this?",
"Where do I go to get my new card linked?"
] | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"declined transfer"
],
[
"pending top up"
],
[
"automatic top up"
],
[
"exchange via app"
],
[
"card linking"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?",
"I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?",
"why did i only get 20.00",
"When exchanging, how much are the rates?",
"What's the process of changing from GBP to AUD?",
"Why would my beneficiary not be allowed?",
"My top up isnt working",
"I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?"
] | [
[
"pending card payment"
],
[
"change pin"
],
[
"transfer not received by recipient"
],
[
"wrong amount of cash received"
],
[
"exchange rate"
],
[
"exchange via app"
],
[
"beneficiary not allowed"
],
[
"top up failed"
],
[
"failed transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"do i need to wait for my card before i get pin",
"what are limits to top up",
"Can my job deposit my wages directly into the account.",
"I need a disposable virtual card.",
"When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?",
"Why do you need to check my identity?",
"My top-up didn't go through",
"How can I cancel my transfer?",
"I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?",
"Can I get the Mastercard?",
"What kind of security protects my money?",
"How much does top up fees cost?",
"I want to replace my current PIN."
] | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"top up limits"
],
[
"receiving money"
],
[
"get disposable virtual card"
],
[
"pin blocked"
],
[
"why verify identity"
],
[
"top up failed"
],
[
"cancel transfer"
],
[
"top up failed"
],
[
"visa or mastercard"
],
[
"verify source of funds"
],
[
"top up by card charge"
],
[
"change pin"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long does it take for a transfer to finish pending?",
"How can get a Visa card?",
"Why is this payment pending?",
"Can I get a new card even though I am in China?",
"Why is my exchange rate wrong?",
"your company is awful, i would like to delete my account please",
"How do I replace a card that's going to expire?",
"The transfer to my beneficiary has not gone through"
] | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"visa or mastercard"
],
[
"pending card payment"
],
[
"card about to expire"
],
[
"card payment wrong exchange rate"
],
[
"terminate account"
],
[
"card about to expire"
],
[
"beneficiary not allowed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?",
"how can i add money from my amex card",
"Please can i get a disposable virtual card as well?",
"I want to cancel the transaction I made earlier",
"Why was there a fee when I pulled cash?",
"What is going on with it saying my card payment was declined?",
"I need to close my account as soon as possible.",
"Why is there an identity check?",
"Are your cards supported in the EU?",
"How can I replace an expired card?"
] | [
[
"transaction charged twice"
],
[
"wrong amount of cash received"
],
[
"supported cards and currencies"
],
[
"get disposable virtual card"
],
[
"cancel transfer"
],
[
"cash withdrawal charge"
],
[
"declined card payment"
],
[
"terminate account"
],
[
"why verify identity"
],
[
"country support"
],
[
"card about to expire"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"where is the code for verifying the top up card?",
"What cash stations take this card?",
"I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.",
"Can you tell me the status of my new card?",
"I have been charged a pound for something that appears on my statement",
"When will the money reach my account?",
"How come I didn't get a virtual card yet?",
"What about an auto top-up, is that a option?",
"I have to verify my identity. What do I need to do?",
"how much does it cost to add money to my card",
"There's a cash withdrawal that didn't make that is showing up.",
"When my card expires soon, how fast is the replacement card sent and what are the costs?",
"A transaction I did to my friend hasn't arrived yet, why?",
"Can I get an auto Top-up?",
"What documents do you need to verify my identity?",
"The ATM took my card.",
"My balance is not right. It has not been updated for the cash or cheque deposit.",
"Why is there an identify check?",
"I am not sure but someone else might be using my card",
"I would like a disposable virtual card, could I get one?"
] | [
[
"pending card payment"
],
[
"verify top up"
],
[
"atm support"
],
[
"wrong amount of cash received"
],
[
"lost or stolen card"
],
[
"extra charge on statement"
],
[
"transfer timing"
],
[
"getting virtual card"
],
[
"automatic top up"
],
[
"verify my identity"
],
[
"top up by card charge"
],
[
"cash withdrawal not recognised"
],
[
"card about to expire"
],
[
"transfer not received by recipient"
],
[
"automatic top up"
],
[
"verify my identity"
],
[
"card swallowed"
],
[
"balance not updated after cheque or cash deposit"
],
[
"why verify identity"
],
[
"compromised card"
],
[
"get disposable virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why did you revert my top-up?",
"I have an American Express that I'd like to add money to my account with.",
"How long do bank transfers take to clear",
"Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?",
"Can you please inform me of the restrictions for the disposable cards.",
"I need to know why a money transfer is available.",
"I don't see my top up in my wallet.",
"I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this",
"\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?",
"Why did my transfer fail? What can I do?",
"I made a transfer and according to the receiver \"they haven't received the right amount\" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done",
"A payment I made is for a wrong amount can you help me correct the mistake.",
"Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?"
] | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"supported cards and currencies"
],
[
"balance not updated after bank transfer"
],
[
"top up reverted"
],
[
"disposable card limits"
],
[
"pending transfer"
],
[
"topping up by card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pin blocked"
],
[
"failed transfer"
],
[
"transfer fee charged"
],
[
"cancel transfer"
],
[
"beneficiary not allowed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'd like to use my American Express to place money into my account.",
"I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?",
"why hasn't my cash arrived yet from my cheque?!",
"Do I need to re-apply to order a new card when my old one's about to expire?",
"Can you tell me how do I get a card?",
"Does Google Pay offer a top up option?",
"Can I use my new card?",
"How recent do my documents need to be for verification?",
"There must have been a mistake, why was I charged an extra pound?",
"The amount of cash I requested to withdrawal did not match what I received when exchanged",
"How do I change my AUD into GBP?",
"Are you sure this is the interbank exchange rate? This rate is really bad.",
"There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?",
"Is there a list of ATMs that take this card?",
"How long does a transfer take?",
"How do I get my card back quickly from a bank machine that it?",
"Is there a way you can have money from a purchase I made refunded to my account."
] | [
[
"pending card payment"
],
[
"supported cards and currencies"
],
[
"declined card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card about to expire"
],
[
"order physical card"
],
[
"apple pay or google pay"
],
[
"activate my card"
],
[
"verify my identity"
],
[
"extra charge on statement"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"exchange via app"
],
[
"card payment wrong exchange rate"
],
[
"card payment not recognised"
],
[
"atm support"
],
[
"pending transfer"
],
[
"card swallowed"
],
[
"request refund"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Explain how to verify my identity?",
"Is it on purpose that my payment has been returned to my account?",
"What was the $1 charge for on my statement?",
"My identity can't be verified for some reason"
] | [
[
"transaction charged twice"
],
[
"verify my identity"
],
[
"reverted card payment?"
],
[
"extra charge on statement"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What number of times can I top-up?",
"What do I have to do to cancel a transfer?",
"The exchange rate for case abroad is applied wrong.",
"Why was there a fee with my cash withdrawal?",
"Are you Visa or Mastercard?",
"What's wrong with my card? The clerk at the grocery store said it was declined.",
"Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?",
"Card payment didn't go through.",
"Why do I see a fee when I do a transfer?",
"what is the limit for top-ups?",
"If I ordered my new card last week, how much longer should I wait to receive it?",
"Even though I made a cash deposit, I am not seeing it in my account.",
"My app says I made a withdrawal, but I didn't."
] | [
[
"pending card payment"
],
[
"top up limits"
],
[
"cancel transfer"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"cash withdrawal charge"
],
[
"visa or mastercard"
],
[
"card not working"
],
[
"beneficiary not allowed"
],
[
"declined card payment"
],
[
"transfer fee charged"
],
[
"top up limits"
],
[
"card arrival"
],
[
"balance not updated after cheque or cash deposit"
],
[
"cash withdrawal not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where should I look for my PIN number at?",
"How much does it cost for additional cards?",
"The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?",
"Why did my card payment not work?",
"People are using my debit card - help!",
"What is the present state of the exchange rate?",
"Is there a longer processing time for international bank transfers?",
"Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise."
] | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"getting spare card"
],
[
"declined cash withdrawal"
],
[
"declined card payment"
],
[
"direct debit payment not recognised"
],
[
"exchange rate"
],
[
"balance not updated after bank transfer"
],
[
"declined transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?",
"There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou",
"I am still waiting for a money transfer to process.",
"How old does my daughter need to be to have her own account?",
"What countries do your services support?",
"Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.",
"exchanging currencies costs what?",
"I am seeing unathorized transactions in the app, on my account.",
"I must make a transfer from China and it is urgent. How long before the transfer is complete?",
"I placed a cash deposit in my account but I can't see it yet.",
"I put some money in my account the other day but now its gone? Why is this?",
"I exchange currencies a lot. Can I get a discount?",
"I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?",
"Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?",
"Can I cancel a transaction?",
"How do I know where my money comes from?",
"What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.",
"Why hasn't my payment shown up yet?",
"What do I do if I find a debit charge that I know I didn't do in my billing statement?"
] | [
[
"pending card payment"
],
[
"Refund not showing up"
],
[
"direct debit payment not recognised"
],
[
"pending transfer"
],
[
"age limit"
],
[
"country support"
],
[
"beneficiary not allowed"
],
[
"exchange charge"
],
[
"cash withdrawal not recognised"
],
[
"transfer timing"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up reverted"
],
[
"exchange charge"
],
[
"top up failed"
],
[
"declined cash withdrawal"
],
[
"cancel transfer"
],
[
"verify source of funds"
],
[
"wrong amount of cash received"
],
[
"pending card payment"
],
[
"direct debit payment not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Help me find the transfer that I did.",
"A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?",
"How many cards can I have?",
"I want a card, but I'm not in the UK- can I get one still?",
"How can I cancel this transaction?",
"my phone has been stolen by someone",
"What do you do to transfer money to my account?",
"Do I need to set a limit on auto top-up?",
"How do I exchange USD to GBP?",
"Do I get to have one of those virtual cards I've heard about?",
"how much is it to exchange currency",
"I moved and would like to change my address.",
"I got married and need to change my name.",
"Where can I find my card PIN?",
"My physical card is not working",
"Why was my transaction not approved?",
"Please give me a Mastercard instead."
] | [
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"disposable card limits"
],
[
"getting spare card"
],
[
"country support"
],
[
"cancel transfer"
],
[
"lost or stolen phone"
],
[
"transfer into account"
],
[
"automatic top up"
],
[
"exchange via app"
],
[
"getting virtual card"
],
[
"exchange charge"
],
[
"edit personal details"
],
[
"edit personal details"
],
[
"get physical card"
],
[
"card not working"
],
[
"failed transfer"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I choose whether I receive a Visa or a Mastercard card?",
"How old does my daughter need to be to have her own account?",
"I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?",
"Why is my money not in my account. I have already sent it out.",
"Is there any reason why my card didn't work when I tried to top up?",
"There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.",
"I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?",
"Does it cost much or take long to get a new card? Mine is about to expire.",
"Why does it show that my transfer is still pending?",
"I didn't set up a direct debit payment on my account.",
"Is it possible for a person who lives in the US to get a card?",
"The item i bought exchanged rate was incorrect.",
"I went to top up my card and it was cancelled.",
"How long does it take for money to transfer?",
"Why hasn't my cash arrived from a deposited check?",
"Can you tell my why my funds transfer did not work properly?",
"I sent money to my family last Friday but they don't have it.",
"I didn't get my card back from the ATM.",
"Where can I find out where my funds came from?"
] | [
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"age limit"
],
[
"cash withdrawal charge"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up failed"
],
[
"cash withdrawal not recognised"
],
[
"declined transfer"
],
[
"card about to expire"
],
[
"pending transfer"
],
[
"direct debit payment not recognised"
],
[
"country support"
],
[
"card payment wrong exchange rate"
],
[
"top up reverted"
],
[
"balance not updated after bank transfer"
],
[
"balance not updated after cheque or cash deposit"
],
[
"failed transfer"
],
[
"transfer not received by recipient"
],
[
"card swallowed"
],
[
"verify source of funds"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I'd like to transfer funds using my credit card.",
"Can exchanged be made to EUR?",
"Why has my payment not transferred?",
"Why is the transaction to my friend still pending?"
] | [
[
"transaction charged twice"
],
[
"topping up by card"
],
[
"fiat currency support"
],
[
"failed transfer"
],
[
"transfer not received by recipient"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will I be charged if I add more cards to the account?",
"I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?",
"Can I make transfers before my identity verification?",
"I am still waiting for a money transfer to appear.",
"What countries do your accounts send and receive to?",
"Why is the transfer showing pending?",
"Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.",
"Do you think you're asking for too much information about me?",
"I only received $20, but I requested $100.",
"Can I change my card PIN?",
"Can I receive payment in another currency?",
"I tried to get cash out of the ATM but it is taking too long",
"Why is my contactless not working?",
"my refund has not hit my account yet",
"What is this fee debit on my account?",
"Help me cancel a transfer.",
"How are cash withdrawals pending?"
] | [
[
"pending card payment"
],
[
"getting spare card"
],
[
"transfer fee charged"
],
[
"why verify identity"
],
[
"pending transfer"
],
[
"country support"
],
[
"pending transfer"
],
[
"cash withdrawal not recognised"
],
[
"why verify identity"
],
[
"wrong amount of cash received"
],
[
"change pin"
],
[
"receiving money"
],
[
"pending cash withdrawal"
],
[
"contactless not working"
],
[
"Refund not showing up"
],
[
"extra charge on statement"
],
[
"cancel transfer"
],
[
"pending cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I locate my card PIN?",
"How do you find the exchange rate?",
"I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now!",
"I got some cash but it wasn't the right amount.",
"Why did my payment not go through why did it cancel?",
"Why is my transfer still pending?",
"What's the expected wait time to recieve my new card?",
"Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?!",
"I returned an item but don't see it on my account?",
"I have made a recent check and cash deposit that isn't reflected in my balance.",
"I didn't see the money I added to my card.",
"Can another family member hold a card for this account in addition to mine?",
"What should I do when my card reaches its expiry date?",
"How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...",
"My card failed to work when I was shopping in a store",
"i didnt put that money in my account",
"What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.",
"Is there a way to get a virtual card?",
"Can you explain your exchange rates basis?",
"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?"
] | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"exchange rate"
],
[
"balance not updated after cheque or cash deposit"
],
[
"wrong amount of cash received"
],
[
"reverted card payment?"
],
[
"pending transfer"
],
[
"card arrival"
],
[
"cash withdrawal not recognised"
],
[
"Refund not showing up"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up failed"
],
[
"getting spare card"
],
[
"card about to expire"
],
[
"wrong amount of cash received"
],
[
"declined card payment"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after bank transfer"
],
[
"getting virtual card"
],
[
"exchange rate"
],
[
"failed transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Are there going to be fees from adding money with an international card?",
"How old do you need to be to use the banks services?",
"How do I create a disposable virtual card?"
] | [
[
"pending card payment"
],
[
"top up by card charge"
],
[
"age limit"
],
[
"get disposable virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I bough an item and the exchange rate was incorrect.",
"What happens if I forget my PIN?",
"I need to change my personal details in my account.",
"After my checque or cash deposit, my balance didn't update.",
"Why was my PIN blocked?",
"How long until the card arrives?",
"When will my card be delivered?",
"The machine gave me the wrong amount of cash.",
"My top up card needs verification and I don't know how to do it",
"What happened to the transfer I did?",
"You promised no fees but now I've got one. What the hell!?",
"Why is my payment declined? It looked like everything worked ok and my account was fine.",
"I have heard about these disposable virtual cards but don't understand how they work.",
"There is an extra 1£ charge on my app. Why did you charge me extra?",
"Where is the top-up verification code?",
"What are the sources for the funds in my account?",
"I cant prove who I am",
"There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?",
"Can I change my PIN on my phone?",
"Cash I did not get showed up in my account"
] | [
[
"transaction charged twice"
],
[
"card payment wrong exchange rate"
],
[
"pin blocked"
],
[
"edit personal details"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pin blocked"
],
[
"card delivery estimate"
],
[
"card delivery estimate"
],
[
"wrong amount of cash received"
],
[
"verify top up"
],
[
"balance not updated after bank transfer"
],
[
"card payment fee charged"
],
[
"declined card payment"
],
[
"get disposable virtual card"
],
[
"extra charge on statement"
],
[
"verify top up"
],
[
"verify source of funds"
],
[
"unable to verify identity"
],
[
"card payment not recognised"
],
[
"change pin"
],
[
"cash withdrawal not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why isn't my cash deposit showing up in my account? I deposited it this morning.",
"I would like to exchange currencies on the app. How do I do this?",
"Why is the payment I made still pending?",
"The card PIN is not visible anywhere?",
"I'm trying to activate the auto-top up function. Where is it?",
"Someone besides me might be using my card.",
"What are the steps to finishing up with this account?",
"Are there only certain ATM machines where I can use this card?",
"is there a frequent currency discount?",
"I'd like to provide my daughter with a card - could I get an additional card from my account to give her?",
"Do you also have this extra fee on your statement?",
"Is there something that I can do since my phone was stolen yesterday?",
"Is my account able to be topped up by my friends?",
"I deposited a cheque, but my account balance stayed the same.",
"My card was supposed to arrive, but hasn't?",
"need to verify source of funds",
"Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account?",
"How do I reactivate my card?",
"How much could I top up?",
"The app doesn't think it's me."
] | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"exchange via app"
],
[
"pending card payment"
],
[
"get physical card"
],
[
"automatic top up"
],
[
"compromised card"
],
[
"terminate account"
],
[
"atm support"
],
[
"exchange charge"
],
[
"getting spare card"
],
[
"extra charge on statement"
],
[
"lost or stolen phone"
],
[
"topping up by card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card arrival"
],
[
"verify source of funds"
],
[
"lost or stolen phone"
],
[
"card linking"
],
[
"top up limits"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?",
"I contacted the seller and he won't respond. Please just refund me my money.",
"Google pay top up not working.",
"I just transferred some money into my account and do not see it updated yet, can you assist?",
"Why was there a fee for paying by card?",
"what are your exchange rates at?",
"It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.",
"What if my top up is reverted?"
] | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"Refund not showing up"
],
[
"apple pay or google pay"
],
[
"balance not updated after bank transfer"
],
[
"card payment fee charged"
],
[
"exchange rate"
],
[
"request refund"
],
[
"top up reverted"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why am I getting a fee on a card payment?",
"How do I know where my funds come from?",
"My transfer to an account failed."
] | [
[
"pending card payment"
],
[
"card payment fee charged"
],
[
"verify source of funds"
],
[
"beneficiary not allowed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a limit to how much I can top up?",
"Is it possible to top up by card?",
"Where did my extra fee for the transfer come from?",
"Why was there an extra charge when I transferred money?",
"My payment has an incorrect exchange rate.",
"What is the charge for using a Top up card in the US?",
"I'm trying to verify my top-up card, but I can't find the code...?",
"What do I do if I can't get my card out of the ATM?",
"Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.",
"What are the guidelines for the disposable cards?",
"how to get a new card in china",
"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.",
"I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much.",
"How do I go about exchanging currencies with this app?",
"My wallet was stolen and all my credit cards were in there. HELP?!!?",
"What other currencies are available to change to?",
"Can my friend send me money if it is not in US dollars?",
"What is the meaning of a pending payment?"
] | [
[
"transaction charged twice"
],
[
"top up limits"
],
[
"topping up by card"
],
[
"transfer fee charged"
],
[
"transfer fee charged"
],
[
"card payment wrong exchange rate"
],
[
"top up by card charge"
],
[
"verify top up"
],
[
"card swallowed"
],
[
"card payment fee charged"
],
[
"disposable card limits"
],
[
"card about to expire"
],
[
"transfer not received by recipient"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"exchange via app"
],
[
"compromised card"
],
[
"exchange via app"
],
[
"receiving money"
],
[
"pending card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will I get Visa or MasterCard?",
"I want to transfer money with my credit card.",
"I did a cash deposit to my account but it doesn't show up",
"Could you please put a freeze on my card? There are some payments on it that I don't know where they came from.",
"I can't use the app because I got mugged yesterday and they took everything. Please help.",
"What was the extra charge for withdrawing money?",
"I don't know what's wrong with my card, but it has not worked at multiple places today.",
"I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.",
"How do you calculate exchange rates?",
"Why am I being told this transfer will not go thru",
"Why hasn't my friend received the money i sent them yet?",
"Will I be charged for a cash withdrawal?",
"My actual card isn't functioning.",
"I have a card that was deactivated can I reactivate it?",
"When is my balance going to update, I just transferred some money",
"I prefer using Mastercard, can I substitute?",
"My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?",
"Can I add money in intervals to my account? I will be traveling."
] | [
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"topping up by card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment not recognised"
],
[
"lost or stolen phone"
],
[
"cash withdrawal charge"
],
[
"card not working"
],
[
"declined transfer"
],
[
"exchange rate"
],
[
"beneficiary not allowed"
],
[
"transfer not received by recipient"
],
[
"cash withdrawal charge"
],
[
"card not working"
],
[
"card linking"
],
[
"balance not updated after bank transfer"
],
[
"visa or mastercard"
],
[
"card payment fee charged"
],
[
"automatic top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to set up an account for my daughter, how would I do that?",
"This exchange rate on my purchase is wrong."
] | [
[
"transaction charged twice"
],
[
"age limit"
],
[
"card payment wrong exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"how long does it take to reflect in my balance a top up",
"Are there any charges for topping up my card?"
] | [
[
"pending card payment"
],
[
"pending top up"
],
[
"top up by card charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where did the money I deposit go??",
"I purchased something abroad, and the exchange rate that was applied was wrong.",
"I need to know what these extra charges are on my statement?"
] | [
[
"transaction charged twice"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment wrong exchange rate"
],
[
"extra charge on statement"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Where can I find how to change my name?",
"I feel as though I have been over charged for the exchange rate on my payment on last Saturday.",
"I would like to get an item refunded",
"I have been charged two times for one transaction.",
"Where do I order additional cards?",
"I used the wrong account.",
"I need a hand here, I need to top up cash.",
"Please tell me which fiat currencies you support.",
"I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?",
"How can I verify my top-up card?",
"My transfer says pending. What does that mean?",
"Why is it taking so long for my money to appear in my account? I have been waiting a week!",
"Where can I find the exchange rate for my transfer?",
"A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?",
"For the identity check, do I need any kind of documentation?",
"How can I tell the source for my available funds?",
"Can I get an item refunded?",
"What went wrong when I tried to do my transfer?"
] | [
[
"pending card payment"
],
[
"edit personal details"
],
[
"card payment wrong exchange rate"
],
[
"request refund"
],
[
"transaction charged twice"
],
[
"getting spare card"
],
[
"cancel transfer"
],
[
"top up by cash or cheque"
],
[
"fiat currency support"
],
[
"transfer fee charged"
],
[
"verify top up"
],
[
"pending transfer"
],
[
"balance not updated after cheque or cash deposit"
],
[
"exchange rate"
],
[
"cash withdrawal not recognised"
],
[
"verify my identity"
],
[
"verify source of funds"
],
[
"request refund"
],
[
"failed transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't see a refund in my account.",
"I did not set up a direct debit I have",
"I need to reset my passcode, this one isn't working",
"Which US cards have top up charges?",
"Why didn't my card payment work?",
"Instruct me how to reset the passcode.",
"I only have one more US credit card, is it accepted?",
"How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?",
"Is it possible to exchange currencies using the app?",
"I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.",
"I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.",
"Would I get a Visa or Mastercard?",
"Why is the transaction to my friend still pending?"
] | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"direct debit payment not recognised"
],
[
"passcode forgotten"
],
[
"top up by card charge"
],
[
"declined card payment"
],
[
"passcode forgotten"
],
[
"supported cards and currencies"
],
[
"pending transfer"
],
[
"exchange via app"
],
[
"pending top up"
],
[
"extra charge on statement"
],
[
"visa or mastercard"
],
[
"transfer not received by recipient"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?",
"Is there a top-up limit?",
"Why didn't my top up work?",
"The cash abroad exchange rate is applied wrong.",
"There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.",
"Help me verify my identity."
] | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"top up limits"
],
[
"top up reverted"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"direct debit payment not recognised"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Should I order a new card before I freeze my original one?",
"The exchange rate for my cash withdrawal was incorrect",
"My card hasn't came in the mail yet?",
"I forgot the passcode on my app.",
"what is the fee for topping up by card?",
"can i get a card if i live in the US?",
"I can't find my card! What should I do?"
] | [
[
"transaction charged twice"
],
[
"compromised card"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card arrival"
],
[
"passcode forgotten"
],
[
"top up by card charge"
],
[
"country support"
],
[
"lost or stolen card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is there a reason my payments are pending?",
"My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.",
"There is a duplicate payment on my card. Why?",
"My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?",
"Is there a limit on how many times I can use a disposable card?",
"I have to verify my source of funds.",
"why is there a service fee on my statement?",
"I mistook my pin and now I am locked. Can you unlock me?",
"How do I know where I can use my card?",
"I would like to dispute a direct debit transaction",
"I see non-received cash in my app."
] | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"pending card payment"
],
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"disposable card limits"
],
[
"verify source of funds"
],
[
"extra charge on statement"
],
[
"pin blocked"
],
[
"card acceptance"
],
[
"direct debit payment not recognised"
],
[
"cash withdrawal not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I would like to request a card.",
"Are there virtual disposable cards?",
"I topped up but the app denied it",
"How do I replace a card that's going to expire?",
"Can i use this card at any store?",
"Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.",
"what is the average wait for transfers",
"Why has my card payment been reversed?",
"The ATM stole my card!",
"DO you know the reason for the identity check?",
"How do I authenticate my top-up?",
"How are the exchange rates for transfers calculated?",
"What is the procedure for depositing a virtual card",
"What should I do? My card has been stolen!",
"I have a transfer waiting.",
"Out of the blue, my card stopped working.",
"I need my card to be delivered fast"
] | [
[
"transaction charged twice"
],
[
"order physical card"
],
[
"get disposable virtual card"
],
[
"top up failed"
],
[
"card about to expire"
],
[
"card acceptance"
],
[
"top up reverted"
],
[
"transfer timing"
],
[
"reverted card payment?"
],
[
"card swallowed"
],
[
"why verify identity"
],
[
"verify top up"
],
[
"exchange rate"
],
[
"get disposable virtual card"
],
[
"lost or stolen card"
],
[
"pending transfer"
],
[
"card not working"
],
[
"card delivery estimate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why can't I see a transfer to my account?",
"I tried to top up, but it didn't finish.",
"My cash withdrawal was not entirely complete",
"When can I use money sent to my account?",
"There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?",
"Is there a possibility to open an account for my sons and daughters?"
] | [
[
"pending card payment"
],
[
"balance not updated after bank transfer"
],
[
"pending top up"
],
[
"wrong amount of cash received"
],
[
"transfer timing"
],
[
"cash withdrawal not recognised"
],
[
"age limit"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't know what's wrong with my card, but it has not worked at multiple places today.",
"Will I get Visa or MasterCard?"
] | [
[
"transaction charged twice"
],
[
"card not working"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'm waiting for the ID verification to go through still, so is it too soon to use my account?",
"There is a direct debit payment I don't recognize."
] | [
[
"pending card payment"
],
[
"why verify identity"
],
[
"direct debit payment not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is going to a bank only way to change my PIN?",
"I think you reverted my top up.",
"My transfer seems to be too expensive.",
"I deposited some cash but it hasn't shown up in my account yet, what's going on?",
"Where is my money transfer?",
"The exchange rate was incorrect for an item I bought.",
"I put the wrong pin too many times and now it is blocked. Can you help me unblock it?",
"How can I check if I have received a refund if it is not yet on my statement?",
"Someone mugged my and stole everything. I can't use the app. What should I do?",
"Do you limit my top-offs?",
"What do I do if my card gets broken?",
"I need a transfer cancelled.",
"I think the payment from my card was revereted",
"Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.",
"Help me please, I need to top up cash."
] | [
[
"transaction charged twice"
],
[
"change pin"
],
[
"top up reverted"
],
[
"transfer fee charged"
],
[
"balance not updated after cheque or cash deposit"
],
[
"transfer timing"
],
[
"card payment wrong exchange rate"
],
[
"pin blocked"
],
[
"Refund not showing up"
],
[
"lost or stolen phone"
],
[
"top up limits"
],
[
"card not working"
],
[
"cancel transfer"
],
[
"reverted card payment?"
],
[
"beneficiary not allowed"
],
[
"top up by cash or cheque"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why was I denied the option to transfer money to a selected beneficiary?",
"I would like to know which fiat currencies are recognized by your organization.",
"Where can I edit personal details?",
"When will a refund post to my account?",
"Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?",
"My account is depleted. Can I transfer funds from another bank?",
"Why was my card charged when topping off my balance but it's not showing up in my wallet balance?",
"Please help me. I don't know my code to get into the app.",
"How do I order a new card? The current one is about to expire."
] | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"fiat currency support"
],
[
"edit personal details"
],
[
"Refund not showing up"
],
[
"transfer not received by recipient"
],
[
"transfer into account"
],
[
"topping up by card"
],
[
"passcode forgotten"
],
[
"card about to expire"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card has an issue, the payment has been deferred.",
"My disposable virtual card was rejected.",
"Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?",
"I forgot my password to get into the app!",
"Why can't the recepient of my money transaction see it?",
"How do I top up with a cheque?",
"I'm having difficulties changing AUD for GBP. How do I do this?",
"Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?",
"Is it possible to hold money in different currencies?",
"I saw there is a cash withdrawal from my account via the app which I did not complete.",
"Can I electronically transfer funds into my account from my American Express?",
"I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.",
"Out of the blue, my card stopped working.",
"My transfer to a beneficiary did not go through. Why?",
"What commission do you take for currency exchage?",
"When my card expires what is the cost of a replacement and how fast?",
"What other currencies are available to change to?",
"When will it get delivered?",
"What is the purpose for verifying my identity?"
] | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"virtual card not working"
],
[
"top up failed"
],
[
"passcode forgotten"
],
[
"transfer not received by recipient"
],
[
"top up by cash or cheque"
],
[
"exchange via app"
],
[
"pending top up"
],
[
"fiat currency support"
],
[
"cash withdrawal not recognised"
],
[
"supported cards and currencies"
],
[
"pending cash withdrawal"
],
[
"card not working"
],
[
"beneficiary not allowed"
],
[
"exchange charge"
],
[
"card about to expire"
],
[
"exchange via app"
],
[
"card delivery estimate"
],
[
"why verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What are the rules for a top-up?",
"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??",
"What are the exchange rates?",
"I can't find the card PIN."
] | [
[
"pending card payment"
],
[
"top up limits"
],
[
"top up reverted"
],
[
"exchange rate"
],
[
"get physical card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?",
"Can you help me get a disposable virtual card?",
"How can I locate the virtual card?",
"I saw that my transfer was declined.",
"Do I have to change my PIN at a bank?",
"Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.",
"What other fiat currencies can I use?",
"Is there a limit on auto top-up?",
"Can I get both a Visa and a Mastercard from you?",
"Why was I double charged?",
"I need to order a new card.",
"My cash transaction isn't showing on my account",
"Can I still access the app even though my phone was stolen?",
"Does the app allowing exchanges between USD and GBP"
] | [
[
"transaction charged twice"
],
[
"card linking"
],
[
"get disposable virtual card"
],
[
"getting virtual card"
],
[
"declined transfer"
],
[
"change pin"
],
[
"pending transfer"
],
[
"fiat currency support"
],
[
"automatic top up"
],
[
"visa or mastercard"
],
[
"transaction charged twice"
],
[
"order physical card"
],
[
"transfer not received by recipient"
],
[
"lost or stolen phone"
],
[
"exchange via app"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do i secure a top-up card?",
"I live in Germany. Is that one of the countries you are in? What other countries are you in?",
"Why did the transfer fail when I attempted to do it earlier?",
"Will I be able to get both a visa and a mastercard?",
"I tried to get funds in hard cash but it was rejected!",
"My card is almost expired. How fast will I get a new one and what is the cost?",
"There is a direct debit fee in the App that I didn't do.",
"Can I quickly send a transfer from China? How long will it take?",
"Tell me why my transfer is declined.",
"To receive money are there charges?",
"Will you work with any fiat currencies?",
"I have been trying unsuccessfully to top-up my card. Is the system down or not working properly?",
"where exactly does money come from",
"I would like to dispute a payment I didnt make",
"Please assist me in activating the card.",
"When I was traveling abroad, the exchange rate was applied wrong.",
"My phone was stolen, help!"
] | [
[
"pending card payment"
],
[
"verify top up"
],
[
"country support"
],
[
"failed transfer"
],
[
"visa or mastercard"
],
[
"declined cash withdrawal"
],
[
"card about to expire"
],
[
"direct debit payment not recognised"
],
[
"transfer timing"
],
[
"declined transfer"
],
[
"top up by bank transfer charge"
],
[
"fiat currency support"
],
[
"top up failed"
],
[
"verify source of funds"
],
[
"direct debit payment not recognised"
],
[
"activate my card"
],
[
"card payment wrong exchange rate"
],
[
"lost or stolen phone"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long will my cash withdrawal take",
"I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?",
"How can I verify my identity?",
"Why can't I transfer money to a beneficiary",
"Are there any restrictions for the disposable cards that I need to be aware of?",
"Delete my account now please.",
"I need to change my address in the personal details.",
"I need a list of currencies you accept for exchange.",
"Why would a transfer to a beneficiary not go through?",
"Please check to see if the band transfer I made a while ago from my UK account has safely arrived.",
"I have been waiting for my transfer, shouldn't it be here already?",
"There is unexpected money in my account."
] | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"declined transfer"
],
[
"verify my identity"
],
[
"beneficiary not allowed"
],
[
"disposable card limits"
],
[
"terminate account"
],
[
"edit personal details"
],
[
"fiat currency support"
],
[
"beneficiary not allowed"
],
[
"balance not updated after bank transfer"
],
[
"transfer timing"
],
[
"cash withdrawal not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I set automatic top ups?",
"Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.",
"is there a way to fix my top up"
] | [
[
"pending card payment"
],
[
"automatic top up"
],
[
"cash withdrawal charge"
],
[
"top up failed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't have a virtual card - how do I get one?",
"If I don't have much money in the account can I auto top-up?",
"What is necessary for the identity verification?",
"My app shows a direct debit that isn't mine.",
"There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.",
"How long is the wait for a money transfer to show up?",
"I tried using my ATM card at your Notting Hill location today. It did not work. Am I doing something wrong?",
"I need to know where do my funds come from",
"I am not recognizing a debit payment from my account.",
"Why did withdrawing money cost me extra?",
"Can I write a cheque to top up?",
"I have an unknown direct debit payment on my account",
"Are there any limits to using disposable virtual cards?",
"I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.",
"Which ATMs accept Mastercard?",
"The cash I wanted wasn't there.",
"I paid with my card and was charged extra"
] | [
[
"transaction charged twice"
],
[
"getting virtual card"
],
[
"automatic top up"
],
[
"verify my identity"
],
[
"direct debit payment not recognised"
],
[
"cash withdrawal not recognised"
],
[
"pending transfer"
],
[
"declined cash withdrawal"
],
[
"verify source of funds"
],
[
"direct debit payment not recognised"
],
[
"cash withdrawal charge"
],
[
"top up by cash or cheque"
],
[
"direct debit payment not recognised"
],
[
"disposable card limits"
],
[
"pending top up"
],
[
"atm support"
],
[
"wrong amount of cash received"
],
[
"card payment fee charged"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Pending still shows on this transfer, why?",
"Can I transfer money using the SWIFT service?",
"Why are my transfers getting declined?",
"Today I was out eating and my card was declined. Why's that?",
"How much am I allowed to top-up?",
"Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?"
] | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"top up by bank transfer charge"
],
[
"declined transfer"
],
[
"card not working"
],
[
"top up limits"
],
[
"pending cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why can't I transfer to an account?",
"What is the wait time until money reaches my account?",
"I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.",
"Can I use my virtual card to complete transactions for memberships?",
"I requested a refund but am unable to see it in my account. Why is that?",
"The app says that I got cash in an ATM and I didn't",
"can I choose delivery times to suite me?",
"I would like to have a physical card to carry around and use. How can I get one?",
"When using my card I was charged a fee for doing so, why?",
"Can I use my account now, even though my identity verification has not gone through yet?",
"I see I was charged extra when I used the card. I am not sure why, please tell me why.",
"In my app, a direct debit payment I didn't do shows in my app",
"I'm locked out of my account as I can't remember my code, what do I do now?",
"Do you have charges now when you pay with a card?",
"What can I expect if I use bank transfer to top up my account?"
] | [
[
"transaction charged twice"
],
[
"beneficiary not allowed"
],
[
"transfer timing"
],
[
"declined transfer"
],
[
"virtual card not working"
],
[
"Refund not showing up"
],
[
"cash withdrawal not recognised"
],
[
"card delivery estimate"
],
[
"order physical card"
],
[
"card payment fee charged"
],
[
"why verify identity"
],
[
"card payment fee charged"
],
[
"direct debit payment not recognised"
],
[
"passcode forgotten"
],
[
"card payment fee charged"
],
[
"transfer into account"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I trace where my funds came from?",
"Why won't my transfer to another account work?",
"Help! I think someone has made a cash withdrawal with my card!",
"There was a problem with the exchange rate on a purchase.",
"My card appears to have never arrived?",
"How many top-ups can I use?",
"I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?",
"The exchange rate on my payment doesn't look right",
"I got billed an extra pound!",
"I am having problems with my contactless.",
"Help, the ATM didn't give me all the money I requested"
] | [
[
"pending card payment"
],
[
"verify source of funds"
],
[
"beneficiary not allowed"
],
[
"cash withdrawal not recognised"
],
[
"card payment wrong exchange rate"
],
[
"card arrival"
],
[
"top up limits"
],
[
"contactless not working"
],
[
"card payment wrong exchange rate"
],
[
"extra charge on statement"
],
[
"contactless not working"
],
[
"wrong amount of cash received"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"It won't let me prove my identity.",
"I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.",
"I tried to buy something and it was declined and my transfers keep getting declined, Why?",
"In what places can I use my card?"
] | [
[
"transaction charged twice"
],
[
"unable to verify identity"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"declined transfer"
],
[
"card acceptance"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"my virtual card has not came yet!",
"I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.",
"Why did my payment get declined?",
"Can I top-up automatically?",
"How can I transfer some money into a foreign account?",
"What is the age requirement?",
"Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.",
"What locations are cards delivered to?",
"How long do transfers take to show up in my account?"
] | [
[
"pending card payment"
],
[
"getting virtual card"
],
[
"card linking"
],
[
"declined transfer"
],
[
"automatic top up"
],
[
"transfer into account"
],
[
"age limit"
],
[
"compromised card"
],
[
"order physical card"
],
[
"balance not updated after bank transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"i need to trace a deposit",
"I'm in China and really need a new card.",
"The wrong exchange rate was applied to me while pulling out cash.",
"Why is there an identify check?",
"Can I use my card while on vacation overseas?",
"How come I did not get a virtual card yet?",
"I have forgotten my passcode",
"I had a card payment that was declined. Why?",
"I withdrew money from the ATM and was overcharged. It said nothing about an extra fee.",
"Has my top up gone through?",
"Do you only use Visa or do you have Mastercard too?"
] | [
[
"transaction charged twice"
],
[
"verify source of funds"
],
[
"card about to expire"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"why verify identity"
],
[
"card acceptance"
],
[
"getting virtual card"
],
[
"passcode forgotten"
],
[
"declined card payment"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"pending top up"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will you charge an extra fee for top ups?",
"The app doesn't think it's me.",
"If my card payment isn't working what do I do?",
"How can I link the new card?",
"Can I use my account now, even though my identity verification has not gone through yet?",
"I was doing a transfer and received a \"decline\" message.",
"My card hasn't arrived.",
"Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.",
"I'm still waiting for the top-up!",
"I tried to top up my account and it didn't work",
"I tried to buy something online but my funds were transferred back to my account. What is happening?",
"I am on vacation in Spain and need to change my pin.",
"Does it cost anything to do currency exchanges?",
"How do I change the PIN?",
"I was mistakenly charged a fee for using my card.",
"What is the meaning of a pending payment?"
] | [
[
"pending card payment"
],
[
"top up by card charge"
],
[
"unable to verify identity"
],
[
"declined card payment"
],
[
"card linking"
],
[
"why verify identity"
],
[
"declined transfer"
],
[
"card arrival"
],
[
"beneficiary not allowed"
],
[
"pending top up"
],
[
"top up failed"
],
[
"reverted card payment?"
],
[
"change pin"
],
[
"exchange charge"
],
[
"change pin"
],
[
"card payment fee charged"
],
[
"pending card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The app shows Direct Debit payments that I didn't make",
"In my app, a direct debit payment I didn't do shows in my app",
"I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?",
"Please tell me what this direct debit in my statement is",
"I have trouble proving my identity.",
"Why is there a €1 charge on my statement?",
"I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?",
"Is there something wrong with my card payment? It's been pending a really, really long time.",
"I've tried many times to make a payment, but it's not going through. What's wrong?",
"Whats the maximum number of disposable cards that I can get?",
"I purchased something and already received it, why hasn't the money taken out?",
"I do not like this, I made a simple transfer but I have an additional charge for doing so.",
"I need to close my account. Your company is terrible!",
"Could google pay and top up be together?",
"My withdrawal from the ATM was cancelled."
] | [
[
"transaction charged twice"
],
[
"direct debit payment not recognised"
],
[
"direct debit payment not recognised"
],
[
"wrong amount of cash received"
],
[
"direct debit payment not recognised"
],
[
"unable to verify identity"
],
[
"extra charge on statement"
],
[
"failed transfer"
],
[
"pending card payment"
],
[
"declined card payment"
],
[
"disposable card limits"
],
[
"reverted card payment?"
],
[
"transfer fee charged"
],
[
"terminate account"
],
[
"apple pay or google pay"
],
[
"declined cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.",
"How long does it take to get a refund on something I bought?",
"My statement shows an extra fee - what is it?",
"What transfer methods do you accept?",
"I tried to buy something and it was declined and my transfers keep getting declined, Why?",
"What do you do with all the identity information you're collecting from me?",
"I am looking to delete my account. I'm not happy with the service provided by you.",
"Would you please unblock my pin? I don't know why, but it's blocked.",
"I just bought an item and would like to stop payment, is this possible? The item has not been received yet.",
"Explain how to verify my identity?",
"can i use my app to get a virtual card",
"I would like for someone to tell me which fiat currencies that your company supports.",
"My payment is taking a long time to go through.",
"I purchased something and already received it, why hasn't the money taken out?",
"What is the reason for my card payment to be reverted?",
"Why was I not able to take cash from the ATM?"
] | [
[
"pending card payment"
],
[
"transfer fee charged"
],
[
"request refund"
],
[
"extra charge on statement"
],
[
"transfer into account"
],
[
"declined transfer"
],
[
"why verify identity"
],
[
"terminate account"
],
[
"pin blocked"
],
[
"request refund"
],
[
"verify my identity"
],
[
"getting virtual card"
],
[
"fiat currency support"
],
[
"pending card payment"
],
[
"reverted card payment?"
],
[
"reverted card payment?"
],
[
"declined cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I add money to my card?",
"The card is non-functional.",
"My phone was stolen, help!",
"Why was I charged an extra fee when doing a transfer?",
"Do I have to go to an actual bank to change my PIN?",
"The ATM didn't give me the full requested amount"
] | [
[
"transaction charged twice"
],
[
"topping up by card"
],
[
"card not working"
],
[
"lost or stolen phone"
],
[
"transfer fee charged"
],
[
"change pin"
],
[
"wrong amount of cash received"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I would like to return my purchases",
"Do I have to go to an actual bank to change my PIN?",
"Why are my withdrawals suddenly being declined?",
"I want to get a Visa and Mastercard, is it possible to get both from you?",
"Why does it still charge me even though I was unable to withdraw money from the ATM?",
"I didn't withdraw the amount of cash that is showing up in the app.",
"I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?",
"I'm wanting to get a Visa card today."
] | [
[
"pending card payment"
],
[
"request refund"
],
[
"change pin"
],
[
"declined cash withdrawal"
],
[
"visa or mastercard"
],
[
"pending cash withdrawal"
],
[
"cash withdrawal not recognised"
],
[
"pending transfer"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What do you require for identity verification?",
"I'm not able to withdraw money from the ATM but I'm not sure why.",
"How can I use my credit card to transfer money?",
"HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?",
"When I got cash I believe that the exchange rate was wrong",
"Is there a reason my refund isn't showing on my statement?",
"What is the process to activate a card",
"What is the cost of a transfer?",
"Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?",
"My card doesn't seem to work anymore",
"If I get another card, what kind of fees am I looking at?",
"Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.",
"can I use my card before identity verification?",
"When will my refund come through",
"My PIN was entered wrong and now I am blocked. Please unblock."
] | [
[
"transaction charged twice"
],
[
"verify my identity"
],
[
"declined cash withdrawal"
],
[
"topping up by card"
],
[
"transfer into account"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"Refund not showing up"
],
[
"activate my card"
],
[
"top up by bank transfer charge"
],
[
"failed transfer"
],
[
"card not working"
],
[
"getting spare card"
],
[
"declined cash withdrawal"
],
[
"why verify identity"
],
[
"Refund not showing up"
],
[
"pin blocked"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.",
"My transfer into my account isn't showing up.",
"Is it possible to get a new card in China?",
"Are their certain cash machines where I can change my pin?",
"Can you please explain how to transfer money using the bank transfer process?",
"What is the fee for a foreign currency exchange?",
"I can't get cash from the ATM!",
"How do I get extra physical cards?",
"I want to deposit my check to top up my account"
] | [
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"balance not updated after bank transfer"
],
[
"card about to expire"
],
[
"change pin"
],
[
"transfer into account"
],
[
"exchange charge"
],
[
"declined cash withdrawal"
],
[
"getting spare card"
],
[
"top up by cash or cheque"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I cannot find my refund on my statement.",
"Can you tell me the cost of a transfer?",
"what can I do if I got my American Express in Apple Bay but top up is not working?",
"I think there's been an unauthorized cash withdrawal from my account.",
"How long before a bank transfer shows up in the account?",
"What can I do if my card details where stolen from my car? I think they used my card to buy gas.",
"Why was I charged an extra fee when doing a transfer?",
"What is the current exchange rate?"
] | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"top up by bank transfer charge"
],
[
"apple pay or google pay"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after bank transfer"
],
[
"compromised card"
],
[
"transfer fee charged"
],
[
"exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent",
"The contactless payments are not working.",
"how do i get a pin for my card",
"Can I use my card to withdraw from my account?",
"What type of card can I use to top up?",
"At which locations can I order a card?",
"What can I do if I lost my card?",
"Tell my why my top-up is pending.",
"How do you determine the exchange rate?",
"How can I add physical money to my card?",
"I tired to get cash in the ATM but it was cancelled",
"Are you ripping people off with the exchange rate? It can't be that atrocious between banks.",
"Why is there a random payment in my statement?",
"There are funds in my app that I did not receive.",
"What can I expect if I use bank transfer to top up my account?",
"I'd like to get a Visa card, please.",
"Are there limits on the virtual cards?",
"I didn't make these transactions. Is someone else using my card?",
"When do I get my card PIN?"
] | [
[
"pending card payment"
],
[
"request refund"
],
[
"contactless not working"
],
[
"get physical card"
],
[
"atm support"
],
[
"supported cards and currencies"
],
[
"order physical card"
],
[
"lost or stolen card"
],
[
"pending top up"
],
[
"exchange rate"
],
[
"top up by cash or cheque"
],
[
"declined cash withdrawal"
],
[
"card payment wrong exchange rate"
],
[
"card payment not recognised"
],
[
"cash withdrawal not recognised"
],
[
"transfer into account"
],
[
"visa or mastercard"
],
[
"disposable card limits"
],
[
"compromised card"
],
[
"get physical card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"There is a payment that has not processed.",
"I only got some of the cash I requested from the ATM",
"I am interested in a Visa or Mastercard. Do you offer them?",
"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?",
"What went wrong when I tried to do my transfer?",
"how is it possible to add another card to account",
"In my statement, there was an extra €1 fee",
"Where do I go to reset my passcode?",
"I'm noticing a payment/purchase at a company that I don't recognise.",
"I just got my new card. How can I activate it?",
"I am trying to complete a transfer but I keep getting an error message.",
"I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?",
"Can I use my virtual card for recurring monthly payments?",
"So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?",
"Is there any way to get my salary in a different currency?",
"Why can't I make a transfer?",
"I'm not sure if my pop-up went through.",
"Did I do something incorrectly? Where is my top-up?",
"from where are coming your exchange rates?",
"I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account."
] | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"wrong amount of cash received"
],
[
"visa or mastercard"
],
[
"card swallowed"
],
[
"failed transfer"
],
[
"getting spare card"
],
[
"extra charge on statement"
],
[
"passcode forgotten"
],
[
"card payment not recognised"
],
[
"activate my card"
],
[
"beneficiary not allowed"
],
[
"card payment not recognised"
],
[
"virtual card not working"
],
[
"transfer fee charged"
],
[
"receiving money"
],
[
"failed transfer"
],
[
"top up failed"
],
[
"pending top up"
],
[
"exchange rate"
],
[
"Refund not showing up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have an account that is empty of funds. Can I transfer some from another bank?",
"Why is my 'top up' not showing up in my wallet?",
"Can you tell me what currencies I can use to add money?"
] | [
[
"pending card payment"
],
[
"transfer into account"
],
[
"topping up by card"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I terminate my account.",
"Is the EUR accepted for exchanges?",
"Card payment didn't go through.",
"Why did I get charged a fee for my card payment?",
"I transferred money but the balance did not update.",
"Help, I don't see my money i just added.",
"My card is expiring, how do I get a new one?",
"Do you charge a fee for adding money in USD?",
"I have a Visa and Mastercard, can I use these?",
"I'm not recognizing the card payment.",
"My new card isn't here and it was issued a week ago.",
"I have transactions that I don't recognize - I think someone is using my card.",
"How is this transfer supposed to work? It's not working for me.",
"Is there any way I could open an account for my daughter?",
"Does the app top up automatically?"
] | [
[
"transaction charged twice"
],
[
"terminate account"
],
[
"fiat currency support"
],
[
"declined card payment"
],
[
"card payment fee charged"
],
[
"balance not updated after bank transfer"
],
[
"pending top up"
],
[
"card about to expire"
],
[
"top up by card charge"
],
[
"visa or mastercard"
],
[
"card payment not recognised"
],
[
"card arrival"
],
[
"compromised card"
],
[
"failed transfer"
],
[
"age limit"
],
[
"automatic top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is it possible to exchange USD and GBP on the app?",
"Can this app be used to exchange currencies?",
"What should I do if my smart phone is lost or stolen?",
"My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again."
] | [
[
"pending card payment"
],
[
"exchange via app"
],
[
"exchange via app"
],
[
"lost or stolen phone"
],
[
"declined card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",
"card delivery estimate",
"card linking",
"card not working",
"card payment fee charged",
"card payment not recognised",
"card payment wrong exchange rate",
"card swallowed",
"cash withdrawal charge",
"cash withdrawal not recognised",
"change pin",
"compromised card",
"contactless not working",
"country support",
"declined card payment",
"declined cash withdrawal",
"declined transfer",
"direct debit payment not recognised",
"disposable card limits",
"edit personal details",
"exchange charge",
"exchange rate",
"exchange via app",
"extra charge on statement",
"failed transfer",
"fiat currency support",
"get disposable virtual card",
"get physical card",
"getting spare card",
"getting virtual card",
"lost or stolen card",
"lost or stolen phone",
"order physical card",
"passcode forgotten",
"pending card payment",
"pending cash withdrawal",
"pending top up",
"pending transfer",
"pin blocked",
"receiving money",
"Refund not showing up",
"request refund",
"reverted card payment?",
"supported cards and currencies",
"terminate account",
"top up by bank transfer charge",
"top up by card charge",
"top up by cash or cheque",
"top up failed",
"top up limits",
"top up reverted",
"topping up by card",
"transaction charged twice",
"transfer fee charged",
"transfer into account",
"transfer not received by recipient",
"transfer timing",
"unable to verify identity",
"verify my identity",
"verify source of funds",
"verify top up",
"virtual card not working",
"visa or mastercard",
"why verify identity",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal"
] | train |
Subsets and Splits