Datasets:

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SKNahin

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mydata

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[ "I have a transaction showing up more than once.", "i have used my card online before and wasn't charged, why am i charged now", "Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.", "There is a withdrawal on my account that I don't remember initiating.", "Why did my payment go back to my account when I bought something?", "how long does it take to transfer money, my retailer is waiting", "How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "how can i track card you sent", "Help me access the card I already got so I can information from it.", "How do I get a disposable virtual card as well?", "I can't use my virtual disposable card", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "What is the reason my payment was not accepted?", "My phone has been lost or stolen", "What does a 'pending payment' mean?", "Which ATMs accept this circuit board ?", "If my cash withdrawal is still not showing, is something wrong?", "I think my card is expiring, what happens then?" ]

[ [ "transaction charged twice" ], [ "card payment fee charged" ], [ "cancel transfer" ], [ "cash withdrawal not recognised" ], [ "reverted card payment?" ], [ "transfer not received by recipient" ], [ "pending transfer" ], [ "card arrival" ], [ "card linking" ], [ "get disposable virtual card" ], [ "virtual card not working" ], [ "wrong amount of cash received" ], [ "declined card payment" ], [ "lost or stolen phone" ], [ "pending card payment" ], [ "atm support" ], [ "pending cash withdrawal" ], [ "card about to expire" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Where can I find my PIN? I haven't gotten it yet.", "I don't like the services, please close my account", "I think the currency exchange that's been applied is wrong.", "I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?", "Tell me about verifying top-up" ]

[ [ "pending card payment" ], [ "get physical card" ], [ "terminate account" ], [ "card payment wrong exchange rate" ], [ "declined card payment" ], [ "verify top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I am not sure where my phone is.", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "I made a cash withdrawl and there is a charge. What is this?", "Can I allow other people to top up my account?", "Will I know which exchange rate I will get?", "Which establishments will accept my card?", "I forgot my pin and am blocked now. Can I reset it somewhere?", "I am having trouble activating my card.", "I did a money transfer to my account and it is not showing there.", "How many different currencies can I have my money in?", "What's the reason my new card hasn't come?", "Can I put my found card back into the app on my phone?", "I goofed up and used the wrong account. Please help.", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "What happened to the money that I deposited?", "It has been a couple of hours but I do not see my balance updated, can you help?", "Where can I go to get my PIN unblocked?", "Card activation is not working. What do i do?" ]

[ [ "transaction charged twice" ], [ "lost or stolen phone" ], [ "wrong exchange rate for cash withdrawal" ], [ "cash withdrawal charge" ], [ "topping up by card" ], [ "exchange rate" ], [ "card acceptance" ], [ "pin blocked" ], [ "activate my card" ], [ "balance not updated after bank transfer" ], [ "fiat currency support" ], [ "card arrival" ], [ "card linking" ], [ "cancel transfer" ], [ "card payment wrong exchange rate" ], [ "top up reverted" ], [ "balance not updated after bank transfer" ], [ "pin blocked" ], [ "activate my card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "How do I report fraud on my card?", "I received $20 but I entered $100", "How do I get extra cards?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "I need to find out why my pending payment hasn't gone through.", "Why do I need to verify the top-up?", "Where do I get a disposable card", "Why is verification for my identity needed?", "Can I change my in at all ATM's?", "I cannot get my google pay to work." ]

[ [ "pending card payment" ], [ "compromised card" ], [ "wrong amount of cash received" ], [ "getting spare card" ], [ "balance not updated after cheque or cash deposit" ], [ "pending card payment" ], [ "verify top up" ], [ "get disposable virtual card" ], [ "why verify identity" ], [ "change pin" ], [ "apple pay or google pay" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "How do I go about ordering a new bank card?", "Why am I being charged more on exchange with things I bought abroad?", "I have the cash already, my account still shows up as pending. How can my account be still pending?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "How do I complete the ID check?", "I think someone is using my card without my permission!", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "What type of card can I use to top up?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "How do i transfer something faster than normal?", "It says the transfer wasn't accepted.", "I was trying to top-up and my credit card was declined. Can you tell me why?", "I refilled my account balance but got an error message.", "I'd like to order an additional card", "Why is my cash request and the amount I received different?", "I would like to get an account for my child.", "I received an extra charge for using the card. Why?" ]

[ [ "transaction charged twice" ], [ "card about to expire" ], [ "card payment wrong exchange rate" ], [ "pending cash withdrawal" ], [ "transfer not received by recipient" ], [ "verify my identity" ], [ "compromised card" ], [ "card payment wrong exchange rate" ], [ "supported cards and currencies" ], [ "wrong amount of cash received" ], [ "transfer timing" ], [ "declined transfer" ], [ "top up failed" ], [ "top up reverted" ], [ "getting spare card" ], [ "wrong amount of cash received" ], [ "age limit" ], [ "card payment fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I need to exchange my GBP to AUD, how would I do this?", "What do I have to do to get my PIN unblocked?", "Will I get charged for topping up with an international card?" ]

[ [ "pending card payment" ], [ "exchange via app" ], [ "pin blocked" ], [ "top up by card charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "I am not in the UK can i get a card?", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "I was wondering why my payment hasn't gone through yet, its been a while.", "My new card hasn't came in." ]

[ [ "transaction charged twice" ], [ "card payment fee charged" ], [ "country support" ], [ "card payment wrong exchange rate" ], [ "pending card payment" ], [ "card arrival" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Is it possible to get a card when i'm not in the UK?", "Can I use it outside of Europe?", "Change of location, need to change details", "Can I order a disposable virtual card?", "Do you provide currency exchange to Euros?", "Why was I charged an additional fee when paying with card?", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "Why hasn't my transaction been completed?", "should i contact customer support if i can't edit details" ]

[ [ "pending card payment" ], [ "request refund" ], [ "country support" ], [ "country support" ], [ "edit personal details" ], [ "get disposable virtual card" ], [ "fiat currency support" ], [ "card payment fee charged" ], [ "compromised card" ], [ "transfer not received by recipient" ], [ "edit personal details" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I was charged and shouldn't have been charged when using my card!", "Is it possible to get another card?", "Will you charge me for topping up with a European card?", "Where did the money I deposit go??", "How are exchange rates calculated at this bank?", "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "Explain the extra ATM fees.", "Can I use a bank transfer to add money to my account?", "A refund is taking too long.", "I contacted the seller and he won't respond. Please just refund me my money.", "I can get my identification verified.", "Could you please tell me why my purchases from this morning say payment is pending?", "I used foreign currency to buy something and I think the rate applied is incorrect.", "Is it possible to get a second card for my daughter?", "How many transactions can be made with a disposable card?" ]

[ [ "transaction charged twice" ], [ "card payment fee charged" ], [ "getting spare card" ], [ "top up by card charge" ], [ "balance not updated after cheque or cash deposit" ], [ "exchange rate" ], [ "card payment wrong exchange rate" ], [ "cash withdrawal charge" ], [ "transfer into account" ], [ "Refund not showing up" ], [ "Refund not showing up" ], [ "unable to verify identity" ], [ "pending card payment" ], [ "card payment wrong exchange rate" ], [ "getting spare card" ], [ "disposable card limits" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Some cash was withdrawn in the app, but I did not do it.", "after i got married i need to change my name", "When will my cheque process?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "phone is gone, what should i do", "I can't seem to figure out why my transfers are getting declined.", "I have obtained the salary in GBP, will it need to be configured?", "Can I use this app to exchange between dollars and pounds?", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "Why was I charged a fee for debit or credit card payment?" ]

[ [ "pending card payment" ], [ "cash withdrawal not recognised" ], [ "edit personal details" ], [ "balance not updated after cheque or cash deposit" ], [ "declined transfer" ], [ "lost or stolen phone" ], [ "declined transfer" ], [ "receiving money" ], [ "exchange via app" ], [ "beneficiary not allowed" ], [ "card payment fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Can I order a new card? Mine is about to expire.", "Can you help me process a refund?", "What do i do if the exchange rate was wrong for the item i bought overseas?", "Is there something that I can do since my phone was stolen yesterday?", "Is there a way to verify a card top-up?", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?" ]

[ [ "transaction charged twice" ], [ "card about to expire" ], [ "request refund" ], [ "card payment wrong exchange rate" ], [ "lost or stolen phone" ], [ "verify top up" ], [ "balance not updated after cheque or cash deposit" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "My card won't work right now.", "A refund is taking too long.", "Is there a charge for exchanging foreign currencies?" ]

[ [ "pending card payment" ], [ "card not working" ], [ "Refund not showing up" ], [ "exchange charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "How do I switch to a different currency?", "Can somebody else top up my account?", "I want to deposit my check to top up my account", "Can I use your app to exchange between USD and GBP", "My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take?" ]

[ [ "transaction charged twice" ], [ "exchange via app" ], [ "topping up by card" ], [ "top up by cash or cheque" ], [ "exchange via app" ], [ "pending transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I'm confused as to why my transfer is still listed as pending on the website.", "Why is verifaction required for my Identity?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "Can you help me find the virtual card?", "How long will my transfer stay pending?", "Can i cancel this purchase?", "Why was I double charged?", "Why is there a fee added to my statement?", "On a card payment, why is there a fee?", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "How do I use a cheque to top up?" ]

[ [ "pending card payment" ], [ "pending transfer" ], [ "why verify identity" ], [ "direct debit payment not recognised" ], [ "getting virtual card" ], [ "pending transfer" ], [ "request refund" ], [ "transaction charged twice" ], [ "extra charge on statement" ], [ "card payment fee charged" ], [ "pending top up" ], [ "top up by cash or cheque" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "I want to see what this fee is on my card payment.", "My phone was stolen, what should I do first?", "Why did my payment not go through why did it cancel?", "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account", "What may be the reason that my transfer did not go through?", "I exchange my currency quite a bit. Do I get an exchange price break?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "How come the money from the merchant appeared back into my account?", "Why can I not choose the card i want?", "I tried to do a transfer and it hasn't worked!", "I didn't receive the correct amount of cash", "Why was I charged a fee for transferring money", "I had a card payment that was declined. Why?", "I received an extra charge for using the card. Why?", "i accidentally entered in my retailers information, what should i do next", "Is the exchange rate current?" ]

[ [ "transaction charged twice" ], [ "card payment wrong exchange rate" ], [ "card payment fee charged" ], [ "lost or stolen phone" ], [ "reverted card payment?" ], [ "pending cash withdrawal" ], [ "beneficiary not allowed" ], [ "top up reverted" ], [ "failed transfer" ], [ "exchange charge" ], [ "pending card payment" ], [ "cash withdrawal not recognised" ], [ "reverted card payment?" ], [ "visa or mastercard" ], [ "failed transfer" ], [ "wrong amount of cash received" ], [ "transfer fee charged" ], [ "declined card payment" ], [ "card payment fee charged" ], [ "transfer not received by recipient" ], [ "exchange rate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "I would like to transfer money into my account.", "Is there a fee when I add money to my international card?", "How long is a transfer in the pending status?", "What steps do I need to get another card?", "I have a cash withdrawal that I do not recognise.", "I want a virtual card that is disposable" ]

[ [ "pending card payment" ], [ "topping up by card" ], [ "transfer into account" ], [ "top up by card charge" ], [ "pending transfer" ], [ "getting spare card" ], [ "cash withdrawal not recognised" ], [ "get disposable virtual card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I had to pay money for paying with my card.", "I have been charged for one thing two times.", "How can people transfer money to me?", "What reasons could cause my top up to be reverted", "It's not letting me transfer money to my beneficiery.", "Why is my cash request and the amount I received different?", "Can another family member hold a card for this account in addition to mine?", "Got only $20 when I tried to withdraw $100.", "I have an account that is empty of funds. Can I transfer some from another bank?", "What is the maximum top up?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "Whats the max I can top up", "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "Are the funds I requested from a merchant a few days ago in my account? I do not see them.", "my virtual card has not came yet!", "My top-up has been reverted and I would like to know why.", "I received a returned payment that I made." ]

[ [ "transaction charged twice" ], [ "card payment fee charged" ], [ "transaction charged twice" ], [ "receiving money" ], [ "top up reverted" ], [ "beneficiary not allowed" ], [ "wrong amount of cash received" ], [ "getting spare card" ], [ "wrong amount of cash received" ], [ "transfer into account" ], [ "top up limits" ], [ "top up reverted" ], [ "top up limits" ], [ "wrong exchange rate for cash withdrawal" ], [ "Refund not showing up" ], [ "getting virtual card" ], [ "top up reverted" ], [ "reverted card payment?" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Do I need a disposable card?", "I did not receive my full withdrawal amount", "what currencies do you accept?", "I need to get a disposable virtual card?", "Why doesn't my Google pay top up work?", "How can I find out why my transfer didn't go through?", "I've got a repeated tranasaction on my card.", "There is a single payment on my card which shows as pending.", "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Where can I have a new bank card sent to China?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "where can I see who sent me funds", "I tried activation my card and it didn't employment", "What is the refund procedure?" ]

[ [ "pending card payment" ], [ "get disposable virtual card" ], [ "wrong amount of cash received" ], [ "fiat currency support" ], [ "get disposable virtual card" ], [ "apple pay or google pay" ], [ "failed transfer" ], [ "transaction charged twice" ], [ "pending card payment" ], [ "wrong amount of cash received" ], [ "transfer fee charged" ], [ "card about to expire" ], [ "cancel transfer" ], [ "verify source of funds" ], [ "activate my card" ], [ "request refund" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I am yet to receive my pin.", "Do you limit my top-offs?", "Why is there a fee when I thought there would be no fees?", "My last name has changed and I need to update my account details.", "I can not find my phone or it has been stolen.", "Do I pay extra for exchange?", "I need to move money from one of my other accounts to this one.", "What is the refund procedure?", "How can I exchange currencies using your app?", "Why can't my beneficiary get access?", "Explain the extra ATM fees." ]

[ [ "transaction charged twice" ], [ "get physical card" ], [ "top up limits" ], [ "card payment fee charged" ], [ "edit personal details" ], [ "lost or stolen phone" ], [ "exchange charge" ], [ "transfer into account" ], [ "request refund" ], [ "exchange via app" ], [ "beneficiary not allowed" ], [ "cash withdrawal charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What do I need in regards to identification?", "is there a limit on top ups", "I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up?", "I didn't get my card back from the ATM.", "Can I exchange from USD to GBP?", "Do you limit my top-offs?", "i want to get my salary deposited as pesos?" ]

[ [ "pending card payment" ], [ "verify my identity" ], [ "top up limits" ], [ "transfer not received by recipient" ], [ "card swallowed" ], [ "exchange via app" ], [ "top up limits" ], [ "receiving money" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Please give me both Visa and MasterCard, is it possible?", "Tell me why my transfer is pending." ]

[ [ "transaction charged twice" ], [ "visa or mastercard" ], [ "pending transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "My topping up didn't go through.", "How can I prove who I am?", "How do I find my PIN number?", "Can I verify my top-up card?", "I am being charged the wrong amount on my card.", "What do I do? The ATM took my card!", "I would like to invalidate my account. I am very disappointed with your services.", "The virtual card won't work.", "You shorted me money when I tried to make a withdrawal.", "Do the disposable cards have a transaction limit?", "How many top-ups can I use?", "Where can I find a Mastercard ATM?", "My card has been lost! help!", "I have a top up card. Where is the verification code?", "Can I increase my top-up maximum?" ]

[ [ "pending card payment" ], [ "top up failed" ], [ "verify my identity" ], [ "get physical card" ], [ "verify top up" ], [ "card payment wrong exchange rate" ], [ "card swallowed" ], [ "terminate account" ], [ "virtual card not working" ], [ "wrong amount of cash received" ], [ "disposable card limits" ], [ "top up limits" ], [ "atm support" ], [ "lost or stolen card" ], [ "verify top up" ], [ "top up limits" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why am I being charged a fee on a card payment?", "I put my check in the bank, but I haven't gotten my cash yet?", "I tried to transfer funds to a beneficiary and was denied. Can you tell me why?", "Please let me know how to place an order for a virtual card", "Why did I only receive this much currency?", "What age do you have to be to open an account?", "How do I replace my card?", "I don't want to verify my identity", "How can I Use thereto-top option?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "How long does it take to receive my card?", "Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem.", "please help my transfer go through", "Do you accept US credit cards?", "Can you walk me through how I can edit some of my personal information?", "I have no more money in my account. Is there a way to do a bank transfer to put money into my account?", "What type of ID do you accept?" ]

[ [ "transaction charged twice" ], [ "card payment fee charged" ], [ "balance not updated after cheque or cash deposit" ], [ "beneficiary not allowed" ], [ "getting virtual card" ], [ "wrong exchange rate for cash withdrawal" ], [ "age limit" ], [ "card about to expire" ], [ "why verify identity" ], [ "automatic top up" ], [ "transaction charged twice" ], [ "card delivery estimate" ], [ "top up failed" ], [ "failed transfer" ], [ "supported cards and currencies" ], [ "edit personal details" ], [ "transfer into account" ], [ "verify my identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Is it possible to exchange currencies?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "how long does delivery take?", "I can't find the money I just added to my account.", "I was unable to transfer money to a beneficiary." ]

[ [ "pending card payment" ], [ "exchange via app" ], [ "balance not updated after bank transfer" ], [ "card delivery estimate" ], [ "pending top up" ], [ "beneficiary not allowed" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "WHAT IS THE SOLUTION OF THIS PROBLEM", "Are cards available in the EU?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "The exchange rate for my cash withdrawal was incorrect", "It says pending status for my payment. Why?", "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "Can you walk me through how I can edit some of my personal information?", "Why has my transfer not arrived yet?" ]

[ [ "transaction charged twice" ], [ "card arrival" ], [ "country support" ], [ "extra charge on statement" ], [ "wrong exchange rate for cash withdrawal" ], [ "pending card payment" ], [ "transfer not received by recipient" ], [ "edit personal details" ], [ "transfer not received by recipient" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Why do I see extra charges for withdrawing my money?", "I'm waiting for my transaction to complete.", "How long does it take for a top-up?", "Is my top up not working?", "Explain to me how to verify the top-up card." ]

[ [ "pending card payment" ], [ "cash withdrawal charge" ], [ "transfer not received by recipient" ], [ "pending top up" ], [ "pending top up" ], [ "verify top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I need an accurate exchange rate, when I make my withdrawals.", "lost my phone, what is account security?", "How do I get a real card?", "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?", "If I make a mistake can I cancel the transaction?", "If I don't live in the UK, can I still get a card?", "How long until transfers from Europe go through?", "My PIN has been blocked, what should I do?", "When can I expect my refund?" ]

[ [ "transaction charged twice" ], [ "wrong exchange rate for cash withdrawal" ], [ "lost or stolen phone" ], [ "order physical card" ], [ "cancel transfer" ], [ "cancel transfer" ], [ "country support" ], [ "transfer timing" ], [ "pin blocked" ], [ "Refund not showing up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I didn't set up a direct debit payment on my account.", "What is my identification used for?", "I have yet to receive my virtual card" ]

[ [ "pending card payment" ], [ "direct debit payment not recognised" ], [ "why verify identity" ], [ "getting virtual card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "help my money isnt showing up", "The app can't verify my information for identity proofing purposes.", "Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "My card still hasn't arrived after two weeks, now what?" ]

[ [ "transaction charged twice" ], [ "balance not updated after bank transfer" ], [ "unable to verify identity" ], [ "cash withdrawal charge" ], [ "card arrival" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Do you know the process how to activate my card?", "Can you give me a virtual card?", "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "I'm still waiting for my card that was issued a week ago. What should I do?", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "Why was I charged a fee on a cash withdrawal?", "Why is the exchange rate on my card payment different than I expected?", "My money didnt go through after I transferred.", "What is the wait time for delivery to the US?", "Can someone assist me with updating my account details with changing my last name?", "I can't see a verification code anywhere", "Can I use my card in Austria?", "Do you have EUR currency available for me?" ]

[ [ "pending card payment" ], [ "activate my card" ], [ "getting virtual card" ], [ "transfer not received by recipient" ], [ "card arrival" ], [ "wrong amount of cash received" ], [ "pending transfer" ], [ "cash withdrawal charge" ], [ "card payment wrong exchange rate" ], [ "beneficiary not allowed" ], [ "card delivery estimate" ], [ "edit personal details" ], [ "verify top up" ], [ "country support" ], [ "fiat currency support" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why is the payment from my card still pending?", "I can't access my account.", "I do not recognize the card payment.", "is there a charge on withdrawals?", "There is not a refund in my statement.", "How do i find my top-up card's verification code?", "I received the wrong amount of cash from the ATM. Can you help?", "When can I expect the transfer to arrive in my account?", "I have cash deposit to my account but it is experiencing a problem", "My card got charged twice for the same thing!", "Why couldn't I make a withdrawal from the ATM?", "Can I check my recent refund in my statement?", "How do I change my address ?", "Is my card broken? I can't get cash out of the ATM", "How much would I be charged for a transfer?", "Can you help me? I have a duplicate transaction on my account and I don't understand why." ]

[ [ "transaction charged twice" ], [ "pending card payment" ], [ "passcode forgotten" ], [ "card payment not recognised" ], [ "cash withdrawal charge" ], [ "Refund not showing up" ], [ "verify top up" ], [ "wrong amount of cash received" ], [ "transfer timing" ], [ "balance not updated after cheque or cash deposit" ], [ "transaction charged twice" ], [ "declined cash withdrawal" ], [ "Refund not showing up" ], [ "edit personal details" ], [ "declined cash withdrawal" ], [ "top up by bank transfer charge" ], [ "transaction charged twice" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Why was I not able to take cash from the ATM?", "Tell me the currencies that you support.", "if i found a lost card can i put it back in app", "What happens if I forget my PIN?", "I am seeing in the App a some cash withdrawal that I did not do", "Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "Where do I order a virtual card?" ]

[ [ "pending card payment" ], [ "declined cash withdrawal" ], [ "fiat currency support" ], [ "card linking" ], [ "pin blocked" ], [ "cash withdrawal not recognised" ], [ "card payment fee charged" ], [ "pending top up" ], [ "getting virtual card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "When will my card be here?", "Is there an auto top up option?", "Can someone assist me with activating my new card?", "Contactless payments need to be enabled for my card.", "What is the length of time for one of these items to come to the U.S?", "Its been several days and my cash withdrawal is still pending. Why?", "I really want a physical card. How do I get one?", "What exchange rate will I receive?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?" ]

[ [ "transaction charged twice" ], [ "card delivery estimate" ], [ "automatic top up" ], [ "activate my card" ], [ "contactless not working" ], [ "card delivery estimate" ], [ "pending cash withdrawal" ], [ "order physical card" ], [ "exchange rate" ], [ "transfer fee charged" ], [ "wrong amount of cash received" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What is the exchange looking like?", "How do I use bank transfer to top up my account?", "I don't see any change in my balance.", "You have declined my payment.", "Can I change my PIN remotely?", "why didnt a transfer to my account process", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "Are there downsides to using a disposable virtual cards?", "Do you have a limit for someone's age?", "I'm still waiting for my top-up to go through", "How do I get started when I get my card?", "Is it possible to hold money in multiple currencies?", "Are there fees for receiving a SEPA transfer?", "What is this €1 charge?" ]

[ [ "pending card payment" ], [ "exchange rate" ], [ "transfer into account" ], [ "balance not updated after bank transfer" ], [ "declined card payment" ], [ "change pin" ], [ "beneficiary not allowed" ], [ "declined card payment" ], [ "disposable card limits" ], [ "age limit" ], [ "pending top up" ], [ "get physical card" ], [ "fiat currency support" ], [ "top up by bank transfer charge" ], [ "extra charge on statement" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why am I being charged for the same thing twice?", "Please check to see if the band transfer I made a while ago from my UK account has safely arrived.", "How do I add the card I just received to show up in the app?", "A payment in my account was made by someone I don't know", "Why is there a fee for doing a transfer?", "What do I need in regards to identification?", "What do I do if someone used my card without my permission?", "Where's the money from my transfer from Europe?", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?" ]

[ [ "transaction charged twice" ], [ "transaction charged twice" ], [ "balance not updated after bank transfer" ], [ "card linking" ], [ "card payment not recognised" ], [ "transfer fee charged" ], [ "verify my identity" ], [ "compromised card" ], [ "transfer timing" ], [ "apple pay or google pay" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I got notified that my top up has been reverted. Why?", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "People are using my debit card - help!", "My card's expiration is approaching, how do I replace it.", "Can I have my card activated?", "What currencies can be used for top up?", "For what reason did my top-up get cancelled?", "Is there a top charge for US cards?" ]

[ [ "pending card payment" ], [ "top up reverted" ], [ "declined card payment" ], [ "direct debit payment not recognised" ], [ "card about to expire" ], [ "activate my card" ], [ "supported cards and currencies" ], [ "top up reverted" ], [ "top up by card charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "There is an urgent transfer I need to make from China. How long will it take to get it processed?", "I'm sure I have enough money so why didn't the store accept my card?", "I have a Visa and Mastercard, can I use these?", "My top-up funds aren't available yet.", "Can I exchange USD and GBP from the app?", "What do I do if I have forgotten my passcode?", "Please tell me how to get a refund for something I bought.", "I keep being asked to verify my identity. Is this normal?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "What is the number of transactions I get with a disposable card?" ]

[ [ "transaction charged twice" ], [ "transfer timing" ], [ "declined card payment" ], [ "visa or mastercard" ], [ "pending top up" ], [ "exchange via app" ], [ "passcode forgotten" ], [ "request refund" ], [ "why verify identity" ], [ "top up reverted" ], [ "disposable card limits" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "what steps do i do to get a real card", "What countries are getting support?", "My statement shows an extra fee - what is it?", "I can't get a contactless payment to work.", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "What if my top up is reverted?", "Is it possible to get a physical card?", "I got charged in double and want a refund", "I have never been charged a card payment fee before. Why did this change?", "My card was used without my permission, what do I do?", "Is it possible to top-up automatically?", "The correct amount of cash was not received.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "Can I track when my card will be delivered?" ]

[ [ "pending card payment" ], [ "order physical card" ], [ "country support" ], [ "extra charge on statement" ], [ "contactless not working" ], [ "direct debit payment not recognised" ], [ "top up reverted" ], [ "order physical card" ], [ "transaction charged twice" ], [ "card payment fee charged" ], [ "compromised card" ], [ "automatic top up" ], [ "wrong amount of cash received" ], [ "top up failed" ], [ "card arrival" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My card didn't work at the ATM in Notting Hill. Is my card working?", "What was the extra charge for using my card?", "I have to make more then a few disposable cards per day.", "I didn't mean to do the transfer, is there any way to cancel it?", "Can I transfer my paycheck to the account?" ]

[ [ "transaction charged twice" ], [ "declined cash withdrawal" ], [ "card payment fee charged" ], [ "disposable card limits" ], [ "cancel transfer" ], [ "receiving money" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What is the system for determining the exchange rate?", "Are top-ups allowed using Apple Pay?", "Can you help me reset my passcode? I forgot it.", "I'd like to have extra cards. Will I have to pay for that?", "There was a charge applied when I used my card.", "Are there any restrictions on the disposable cards?", "Could my daughter open an account?", "what are the exchange rates for foreign currency ATMs", "Why do I need top-up to be verified?", "Where is the transfer to my account?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "I'm having difficulties changing AUD for GBP. How do I do this?", "I am seeing in the App a diret debit that its not mine", "I have a trip coming up and want to add money automatically.", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?" ]

[ [ "pending card payment" ], [ "exchange rate" ], [ "apple pay or google pay" ], [ "passcode forgotten" ], [ "getting spare card" ], [ "card payment fee charged" ], [ "disposable card limits" ], [ "age limit" ], [ "wrong exchange rate for cash withdrawal" ], [ "verify top up" ], [ "balance not updated after bank transfer" ], [ "card about to expire" ], [ "exchange via app" ], [ "direct debit payment not recognised" ], [ "automatic top up" ], [ "reverted card payment?" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My card is expiring, how do I get a new one?", "Why is my cash withdrawal still showing as pending?", "Can I tell what business will take this card?", "Even though I added money ey to the card, I couldn't use it", "I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?", "Please help me get a refund?", "Why is there a direct debit to my account? I didn't do that.", "Can I pay for my gas using my Apple watch?", "I don't want to give you all my identify details.", "Can I re-link a lost card with the app?", "What steps do I have to go through in order to activate my new card?" ]

[ [ "transaction charged twice" ], [ "card about to expire" ], [ "pending cash withdrawal" ], [ "card acceptance" ], [ "pending top up" ], [ "reverted card payment?" ], [ "request refund" ], [ "direct debit payment not recognised" ], [ "apple pay or google pay" ], [ "why verify identity" ], [ "card linking" ], [ "activate my card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "i tried to do a transfer to an account but it didn't work", "I transferred money, why was charged for an extra fee?" ]

[ [ "pending card payment" ], [ "beneficiary not allowed" ], [ "transfer fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Where can I find my PIN? I haven't gotten it yet.", "is apple pay a top up service?", "Is EUR one of the currencies you deal with?", "What is the fee charged for using my card?", "What do I have to do to get my PIN unblocked?", "How do I top up my account with a bank transfer?", "I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?", "My phone has been stolen. How can I make sure no one uses my account from it?", "My transfer is stuck pending? How do we fix it to it goes through?", "Will my GPB update my salary", "are there any country restrictions?", "While getting cash, I was charged a fee.", "I got a transfer fail message, but no explanation of why-- what happened?", "Is there any way I can get more physical cards to use with my account?", "I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?", "What fees are charged when I top up", "The balance hasn't changed yet after depositing a cheque with some money." ]

[ [ "transaction charged twice" ], [ "get physical card" ], [ "apple pay or google pay" ], [ "fiat currency support" ], [ "card payment fee charged" ], [ "pin blocked" ], [ "transfer into account" ], [ "balance not updated after cheque or cash deposit" ], [ "lost or stolen phone" ], [ "pending transfer" ], [ "receiving money" ], [ "country support" ], [ "cash withdrawal charge" ], [ "failed transfer" ], [ "getting spare card" ], [ "transfer not received by recipient" ], [ "top up by card charge" ], [ "balance not updated after cheque or cash deposit" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "where can I find the auto-top up option?", "Why isn't my cash deposit showing up in my account?", "Where is the option to top up with a cheque?", "How simple is it to transfer money into my account?", "What stopped my transfer, from being accepted?", "I have a trip coming up and want to add money automatically.", "Did you revert my top up?", "how long should I expect to wait for my card to arrive?", "How are foreign exchange rates determined?", "Do I have to go to an actual bank to change my PIN?", "The transfer on my account is not showing up.", "How long does it take for a refund to appear?", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?" ]

[ [ "pending card payment" ], [ "automatic top up" ], [ "balance not updated after cheque or cash deposit" ], [ "top up by cash or cheque" ], [ "transfer into account" ], [ "failed transfer" ], [ "automatic top up" ], [ "top up reverted" ], [ "card delivery estimate" ], [ "exchange rate" ], [ "change pin" ], [ "balance not updated after bank transfer" ], [ "Refund not showing up" ], [ "exchange via app" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "The ATM took my card.", "What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.", "I wanted to know why there is a transfer of mine pending.", "I don't understand why my payment was declined. I thought everything was ok.", "I was unable to transfer money from my account.", "It didn't give me my cash", "How do I get a card if I live in the US?", "I'm due a refund and it is not on my statement.", "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "Can I use your services without access to the app?", "Can I set my own top-up limit?", "I don't understand why you want so much of my personal info.", "I tried to make a transfer and it failed." ]

[ [ "transaction charged twice" ], [ "card swallowed" ], [ "balance not updated after bank transfer" ], [ "pending transfer" ], [ "declined card payment" ], [ "failed transfer" ], [ "wrong amount of cash received" ], [ "country support" ], [ "Refund not showing up" ], [ "pending cash withdrawal" ], [ "lost or stolen phone" ], [ "top up limits" ], [ "why verify identity" ], [ "failed transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "My top up hasn't gone through", "Can I order another card?", "How can I transfer some money into a foreign account?", "What is the Top up rate charge for using a card in the US?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "I can use this card at which ATMs?", "What are the details of disposable card limitations?", "How come the ATM won't give me my money?", "Cash withdrawal has been pending, why is it so?", "What is the significance of verifying the top-up?", "How do I top-up automatically?", "Where can i find the virtual card?", "I entered in the wrong PIN. Please help me unlock my account.", "How can I make my card show up in the app?" ]

[ [ "pending card payment" ], [ "pending top up" ], [ "getting spare card" ], [ "transfer into account" ], [ "top up by card charge" ], [ "failed transfer" ], [ "atm support" ], [ "disposable card limits" ], [ "declined cash withdrawal" ], [ "pending cash withdrawal" ], [ "verify top up" ], [ "automatic top up" ], [ "getting virtual card" ], [ "pin blocked" ], [ "card linking" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "What are the steps for getting money from a friend?", "I was trying to top up my account and it isn't working", "how long does a US transfer take", "I noticed an extra pound charge?", "What happens when a beneficiary can't receive my transfer?", "how long should i wait ti activate my card", "I have an unauthorized direct debit on my account", "How do I change my PIN abroad?", "Why is my app showing me taking money that I did not take out?", "What's the card you sent me's tracking number?", "I made a card payment, but it has been declined?", "i tried to transfer cryptocurrency into my account but was denied", "Can I hold more than one currency?", "Can I make a contactless payments?", "How do I validate my identity." ]

[ [ "transaction charged twice" ], [ "receiving money" ], [ "top up failed" ], [ "transfer timing" ], [ "extra charge on statement" ], [ "beneficiary not allowed" ], [ "activate my card" ], [ "direct debit payment not recognised" ], [ "change pin" ], [ "cash withdrawal not recognised" ], [ "card arrival" ], [ "declined card payment" ], [ "beneficiary not allowed" ], [ "fiat currency support" ], [ "contactless not working" ], [ "verify my identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Why can I not do a transfer to a beneficiary?", "What is the system for determining the exchange rate?", "I wanted to take out $100 but I only got $20.", "Some cash was missing at ATM.", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong." ]

[ [ "pending card payment" ], [ "beneficiary not allowed" ], [ "exchange rate" ], [ "wrong amount of cash received" ], [ "wrong amount of cash received" ], [ "card payment wrong exchange rate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected?", "My PIN is locked, how do I unlock it?", "i need a refund from you because the merchant is refusing, can you do that?", "The app does not know it is me.", "I was issued a card about a week ago. why hasn't it come in yet?", "Why is it important to verify my identity?", "The amount of cash I received was not the full amount", "My plans may change so I may need to change from GBP to AUD.", "What should I do if someone stole my phone?", "Do you have a list of businesses that accept this card?", "Do you issue cards for someone living in the US?", "I have transfered to my account before but it is being declined now?", "How many times can I enter a wrong PIN before it is blocked?" ]

[ [ "transaction charged twice" ], [ "failed transfer" ], [ "pin blocked" ], [ "Refund not showing up" ], [ "unable to verify identity" ], [ "card arrival" ], [ "why verify identity" ], [ "wrong amount of cash received" ], [ "exchange via app" ], [ "lost or stolen phone" ], [ "card acceptance" ], [ "country support" ], [ "declined transfer" ], [ "pin blocked" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Can it be delivered on a certain date?", "Is the cash withdrawal going to show?", "My Virtual card was rejected for a car rental. Why?" ]

[ [ "pending card payment" ], [ "card delivery estimate" ], [ "pending cash withdrawal" ], [ "virtual card not working" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I am reluctant to use ATMs international because I don't get an accurate exchange rate", "Why is my transfer not showing", "Are there virtual disposable cards?", "How can I get a virtual card for a one-time transaction?", "I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "I paid with my card and I was charged a fee", "How much does a transfer cost?", "I sent some money and the account hasn't recived the transfer I made.", "I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.", "How long does it take for my id to verify?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "Do I have a choice for a Mastercard?", "Although I am not located in the UK area, may i still receive a card?", "How do I go forth on holding money in multiple currencies?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "Hey there's a fee for a transfer on my account. Why?!", "Will I be charged for a top off transfer?", "I need to know what charges I will incur for using a European card for top up." ]

[ [ "transaction charged twice" ], [ "wrong exchange rate for cash withdrawal" ], [ "balance not updated after bank transfer" ], [ "get disposable virtual card" ], [ "get disposable virtual card" ], [ "top up reverted" ], [ "card payment fee charged" ], [ "top up by bank transfer charge" ], [ "transfer not received by recipient" ], [ "pending card payment" ], [ "unable to verify identity" ], [ "wrong amount of cash received" ], [ "lost or stolen phone" ], [ "visa or mastercard" ], [ "country support" ], [ "fiat currency support" ], [ "wrong exchange rate for cash withdrawal" ], [ "transfer fee charged" ], [ "top up by bank transfer charge" ], [ "top up by card charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I happened to forget my passcode", "What is the maximum number of transactions that I can put on a disposable card?", "Where is the top-up card verification code?", "the exchange rate I got for cash was wrong", "I was issued a card about a week ago. why hasn't it come in yet?", "Is there a reason my new card hasn't arrived yet?", "What is needed to activate my card?", "Is there a fee to make a transfer?", "Someone is making transactions on my account, I think they took my card information.", "What countries do your services support?", "My bank card has expired, how can I get a new physical card?", "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "How do I exchange USD to GBP?", "How do I order a new card if my current one is about to expire?" ]

[ [ "pending card payment" ], [ "passcode forgotten" ], [ "disposable card limits" ], [ "verify top up" ], [ "wrong exchange rate for cash withdrawal" ], [ "card arrival" ], [ "card arrival" ], [ "activate my card" ], [ "top up by bank transfer charge" ], [ "compromised card" ], [ "country support" ], [ "card about to expire" ], [ "wrong exchange rate for cash withdrawal" ], [ "exchange via app" ], [ "card about to expire" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "How can I change to another currency?", "my card payment has been declined, do you know why?", "How many different currencies can I have my money in?", "What's the expected wait time to recieve my new card?", "Are you able to make exchanges to EUR?", "How long does it take for money to transfer as my balance hasn't been updated", "Where do I order a disposable virtual card?", "will you be able to activate my card", "Where do I order a card?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "Why is this beneficiary being rejected?" ]

[ [ "transaction charged twice" ], [ "exchange via app" ], [ "declined card payment" ], [ "fiat currency support" ], [ "card arrival" ], [ "fiat currency support" ], [ "balance not updated after bank transfer" ], [ "get disposable virtual card" ], [ "activate my card" ], [ "order physical card" ], [ "balance not updated after bank transfer" ], [ "beneficiary not allowed" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "How do I know where my money comes from?", "I want to transfer money into my account, what do I do?", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "How long does a payment show as pending before i should worry about it?", "How can I get my card to work?", "My credit card transaction was declined for a loan payment. Can you tell me why?", "How much will I be charged for a cross-currency exchange?", "I must change my address.", "I think I was charged double for something I bought - how long should I wait before reporting this?", "I could not get the top-up to go through", "How long should I have to wait before I see the transfer in my account?" ]

[ [ "pending card payment" ], [ "verify source of funds" ], [ "transfer into account" ], [ "pending transfer" ], [ "pending card payment" ], [ "card not working" ], [ "top up failed" ], [ "exchange charge" ], [ "edit personal details" ], [ "transaction charged twice" ], [ "top up failed" ], [ "transfer timing" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I travel a lot, can I get a bulk currency exchange discount?", "Do you allow exchanges of EUR?", "There was a transaction this morning that I'd like to reverse.", "What do I do now my credit card has been swallowed by the ATM?" ]

[ [ "transaction charged twice" ], [ "exchange charge" ], [ "fiat currency support" ], [ "cancel transfer" ], [ "card swallowed" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I need to order a new card as my other one was stolen.", "Would it be possible to activate my card?", "Why haven't I seen the cash from the cheque I deposited yet?", "Can I add a card that I just found (again) to the app?", "Can a friend top up my account", "I'd like to order another card", "Please assist me with activation.", "How long do I have to wait until the transferred money shows up?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?" ]

[ [ "pending card payment" ], [ "lost or stolen card" ], [ "activate my card" ], [ "balance not updated after cheque or cash deposit" ], [ "card linking" ], [ "topping up by card" ], [ "getting spare card" ], [ "activate my card" ], [ "balance not updated after bank transfer" ], [ "top up reverted" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why is my transaction taking so long to complete?", "The transfer to my account was not allowed.", "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "Will this card work all over the world?", "My top-up was reverted by the app.", "My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?", "My card was charged more than expected.", "Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out." ]

[ [ "transaction charged twice" ], [ "transfer not received by recipient" ], [ "beneficiary not allowed" ], [ "extra charge on statement" ], [ "card acceptance" ], [ "top up reverted" ], [ "top up reverted" ], [ "card payment fee charged" ], [ "direct debit payment not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "There is a €1 fee on my account I didn't authorize", "Where are cards available to order?", "Do I need to verify my top-up?", "How long will delivery to the US take?", "How can I unblock my PIN?", "The app isn't showing my transactions", "How does identity check work?", "How can I stop someone from using my card after I lost it yesterday.", "Why did I have to pay extra because I paid with my card?", "Do you charge anything for topping up?", "I have to verify my identity. What do I need to do?", "How long will a transfer take from Europe?", "what is the age limit for opening a new account", "I want to give a second card for this account to my daughter, would this be possible?", "Are there restrictions on new cards in China?", "Can this card be used at all ATMs?", "Why haven't I gotten my payment yet?" ]

[ [ "pending card payment" ], [ "wrong exchange rate for cash withdrawal" ], [ "extra charge on statement" ], [ "order physical card" ], [ "verify top up" ], [ "card delivery estimate" ], [ "pin blocked" ], [ "transfer not received by recipient" ], [ "why verify identity" ], [ "lost or stolen phone" ], [ "card payment fee charged" ], [ "top up by bank transfer charge" ], [ "verify my identity" ], [ "transfer timing" ], [ "age limit" ], [ "getting spare card" ], [ "card about to expire" ], [ "atm support" ], [ "pending card payment" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "How do I activate my new card I just got?", "How can I change my Rowlock ?" ]

[ [ "transaction charged twice" ], [ "activate my card" ], [ "change pin" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I want to top up by using a credit card, which ones do you support?", "Show me how to link the new card,", "I see cash withdrawal activity in the app that is not mine.", "What are some of the restrictions that the disposable cards have?", "Who do I talk to for transactions debited twice?", "Do I need to order a new card before it expires?", "How do I set my physical card PIN?", "I no longer need AUD, I need GBP instead, how can I make this happen?", "How do I get money from friends?", "what is going on with my cash withdrawal? the exchange rate is wrong", "Can I unblock my PIN in the app?", "For what reason can I not transfer money to a beneficiary?", "Help me find the transfer that I did.", "Why is my top up for my new account not instant" ]

[ [ "pending card payment" ], [ "supported cards and currencies" ], [ "card linking" ], [ "cash withdrawal not recognised" ], [ "disposable card limits" ], [ "transaction charged twice" ], [ "card about to expire" ], [ "get physical card" ], [ "exchange via app" ], [ "receiving money" ], [ "wrong exchange rate for cash withdrawal" ], [ "pin blocked" ], [ "beneficiary not allowed" ], [ "balance not updated after bank transfer" ], [ "pending top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "I see a direct debit transaction that I didn't make.", "There's a payment with my card that I definitely didn't create. I don't know anyone by that name.", "How long until my new card gets here?", "How do I change my account details?", "I received my salary in the wrong currency. How do I change this?", "atm refused to give me money", "My card wasn't working in a shop", "I think someone may be using my card." ]

[ [ "transaction charged twice" ], [ "exchange via app" ], [ "direct debit payment not recognised" ], [ "card payment not recognised" ], [ "card arrival" ], [ "edit personal details" ], [ "receiving money" ], [ "declined cash withdrawal" ], [ "declined card payment" ], [ "compromised card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "How do I edit my details?", "I withdrew some cash, when is it going to show?", "My phone was left behind. Can I still use my card?", "Can I top-up automatically?", "I need to top up using a cheque", "Why have I received a rebate for my payment after a week?", "What kind of cards are supported? What currency?", "What kind of fiat currencies are supported for holding and exchange?", "How can I verify my identity?", "I swear that there are 2 payments on the app that I didn't make. Could my card me stolen? Please advise what I should do.", "I might need to exchange between USD and GBP, is this possible with your app?", "What stopped my transfer, from being accepted?", "I sent some money and the account hasn't recived the transfer I made.", "i have been trying to add money with apple pay but it wont work, why?", "What is the charge for exchanging currency?", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "I am worried that too much time has gone by for a transfer to be completed." ]

[ [ "pending card payment" ], [ "edit personal details" ], [ "pending cash withdrawal" ], [ "lost or stolen phone" ], [ "automatic top up" ], [ "top up by cash or cheque" ], [ "reverted card payment?" ], [ "supported cards and currencies" ], [ "fiat currency support" ], [ "verify my identity" ], [ "card payment not recognised" ], [ "exchange via app" ], [ "failed transfer" ], [ "transfer not received by recipient" ], [ "apple pay or google pay" ], [ "exchange charge" ], [ "cash withdrawal not recognised" ], [ "transfer not received by recipient" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My card failed to work when I was shopping in a store", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "My card is not working at stores.", "I bought something in another country but the exchange rate is wrong", "Where can money withdrawals be made?", "How do I exchange currencies using the app?", "My cash deposit hasn't posted to my account.", "I forgot my phone at the hotel, so I can't access the app.", "How do I top-up while traveling?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "A withdraw I tried to make at the ATM was declined I don't know why.", "It's been a couple days how much longer do I have to wait for my transfer?", "There's been a transaction to the wrong account.", "I would like to better understand why my pass-code is not working." ]

[ [ "transaction charged twice" ], [ "declined card payment" ], [ "pending top up" ], [ "declined card payment" ], [ "card payment wrong exchange rate" ], [ "atm support" ], [ "exchange via app" ], [ "balance not updated after cheque or cash deposit" ], [ "lost or stolen phone" ], [ "automatic top up" ], [ "pending cash withdrawal" ], [ "declined cash withdrawal" ], [ "transfer timing" ], [ "cancel transfer" ], [ "passcode forgotten" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I would like to report an issue with my product and want to get it refunded", "I want to use a payment card to top up my account. How can I do this?" ]

[ [ "pending card payment" ], [ "request refund" ], [ "supported cards and currencies" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "Do I get charged if I am receiving money?", "What do I do to verify my source of funds?", "Talk me through modifying my details.", "Do I have a $1 extra fee on the statement?", "I was double-charged for a transaction", "I withdrew cash but it still shows as pending?", "What number of transactions can i do with one disposable card?", "My app shows a payment I didn't make", "How do I see my card in the app?", "I can't see a verification code anywhere", "What is the verification code for my top up card?", "I see a payment on my statement for a place I didn't make a purchase at.", "I have been charged two times for one transaction.", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.", "Is it acceptable to use either Visa or Mastercard?", "Tell me how to delete my account." ]

[ [ "transaction charged twice" ], [ "balance not updated after cheque or cash deposit" ], [ "top up by bank transfer charge" ], [ "verify source of funds" ], [ "edit personal details" ], [ "extra charge on statement" ], [ "transaction charged twice" ], [ "pending cash withdrawal" ], [ "disposable card limits" ], [ "card payment not recognised" ], [ "card linking" ], [ "verify top up" ], [ "verify top up" ], [ "card payment not recognised" ], [ "transaction charged twice" ], [ "transfer not received by recipient" ], [ "request refund" ], [ "transfer not received by recipient" ], [ "visa or mastercard" ], [ "terminate account" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "Where's my card PIN?", "Do I need to go to a physical bank to change my PIN?", "Is there a limit to using a disposable virtual card?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "Can I have a second card issued to another family member?", "Is there a limit to the top-ups someone can do?", "Do you take both Visa and Mastercard?", "I don't recognize this payment", "I have not received my card and it's been a week, what do I do?", "Which cards are accepted for topping up?", "How can people transfer money to me?" ]

[ [ "pending card payment" ], [ "balance not updated after cheque or cash deposit" ], [ "get physical card" ], [ "change pin" ], [ "disposable card limits" ], [ "apple pay or google pay" ], [ "getting spare card" ], [ "top up limits" ], [ "visa or mastercard" ], [ "card payment not recognised" ], [ "card arrival" ], [ "supported cards and currencies" ], [ "receiving money" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I can get my identification verified.", "On my disposable card, is there a transaction limit?", "Given a choice, I'd rather have Mastercard.", "Some cash was missing at ATM.", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "How do I use my card if I lost my phone?", "Why am I charged to get money from the ATM?", "Can you issue both a Visa and a Mastercard to me?", "Whats the limit on my top up", "I am still waiting for a money transfer to appear.", "What should I do if I think my card was stolen?" ]

[ [ "transaction charged twice" ], [ "Refund not showing up" ], [ "unable to verify identity" ], [ "disposable card limits" ], [ "visa or mastercard" ], [ "wrong amount of cash received" ], [ "transfer not received by recipient" ], [ "card linking" ], [ "lost or stolen phone" ], [ "cash withdrawal charge" ], [ "visa or mastercard" ], [ "top up limits" ], [ "pending transfer" ], [ "lost or stolen card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "am suspicious of my card's security", "How do I change to AUD from GBP?", "Will my new card work outside of the EU?", "How soon will I get my card?", "I see my transfer was declined.", "Why do I need to verify a top-up?", "Can I get more cards just incase?", "How do I close my account, since I'm dissatisfied?", "Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?", "Are purchases returnable for full refund?", "What will happen after my card expires?", "I can't find my card! What should I do?", "can you share card tracking number?", "I need more money in my account. Can I add more by transferring?", "I made a transaction, but I made it to an account I didn't mean to make it to.", "When I got cash, my exchange rate was off.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Can I get both a Visa and a Mastercard from you?", "Since I just got married I need to change my name.", "What should I do if my card is stolen?" ]

[ [ "pending card payment" ], [ "compromised card" ], [ "exchange via app" ], [ "country support" ], [ "card delivery estimate" ], [ "declined transfer" ], [ "verify top up" ], [ "getting spare card" ], [ "terminate account" ], [ "beneficiary not allowed" ], [ "request refund" ], [ "card about to expire" ], [ "lost or stolen card" ], [ "card arrival" ], [ "transfer into account" ], [ "cancel transfer" ], [ "wrong exchange rate for cash withdrawal" ], [ "wrong amount of cash received" ], [ "visa or mastercard" ], [ "edit personal details" ], [ "lost or stolen card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why was the price higher when I paid with my card?", "There are a few payments in the app that I didn't make! Does someone else have my card? What should I do?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "What is the procedure for activating this card?", "I can't see my cash deposit in my account.", "How do I use disposable cards?", "Why do you need to know so much about me for my account?" ]

[ [ "transaction charged twice" ], [ "card payment fee charged" ], [ "card payment not recognised" ], [ "transfer timing" ], [ "activate my card" ], [ "balance not updated after cheque or cash deposit" ], [ "get disposable virtual card" ], [ "why verify identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "How long does it take for cards to be delivered after ordering them?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "How do I find my new pin?", "How old do kids have to be to open an account?" ]

[ [ "pending card payment" ], [ "card delivery estimate" ], [ "reverted card payment?" ], [ "get physical card" ], [ "age limit" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Are there any limits to using disposable virtual cards?", "I transferred some money but it is not here yet", "This card payment isn't is recognition.", "I don't have a PIN at this point.", "How do your exchange rates factor in?", "Where is a ATM that accepts Mastercard?", "The exchange rate is incorrect for something I bought", "I was charged an incorrect exchange rate for a withdrawal.", "What is an exchange rate?", "How do I top up with a cheque?", "How do you calculate exchange rates?", "Do I need a photo ID to activate a my new card?", "how to get a new card in china", "Please help me delete this account.", "When will the transaction go through?", "What, if any, is the limit for auto top-up?" ]

[ [ "transaction charged twice" ], [ "disposable card limits" ], [ "transfer not received by recipient" ], [ "card payment not recognised" ], [ "get physical card" ], [ "exchange rate" ], [ "atm support" ], [ "card payment wrong exchange rate" ], [ "wrong exchange rate for cash withdrawal" ], [ "exchange rate" ], [ "top up by cash or cheque" ], [ "exchange rate" ], [ "activate my card" ], [ "card about to expire" ], [ "terminate account" ], [ "pending card payment" ], [ "automatic top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Can I have more physical cards?", "Why do transfers get declined?", "How can I use my credit card to transfer money?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "Are there specific ATM's I can use with this card?", "I have transfered to my account before but it is being declined now?", "The exchange rate for my electronic payment is incorrect.", "Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error. Do you know what could be causing this and can you help me get the money over.", "After transfering some money my balance hasn't changed.", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "Why was my cash withdrawal cancelled at the ATM?", "Are you located in other countries?" ]

[ [ "pending card payment" ], [ "getting spare card" ], [ "declined transfer" ], [ "topping up by card" ], [ "top up failed" ], [ "atm support" ], [ "declined transfer" ], [ "card payment wrong exchange rate" ], [ "failed transfer" ], [ "balance not updated after bank transfer" ], [ "pending card payment" ], [ "declined cash withdrawal" ], [ "country support" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "I can't be sure, but I think that someone may be using my card.", "Please provide details on how to top up my account using transfer option", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "Do you allow exchanges of EUR?", "Why did my payment fail?", "Can you tell me more info about virtual disposable cards?", "I used my card to top up, but now I don't see the money in my account." ]

[ [ "transaction charged twice" ], [ "transfer not received by recipient" ], [ "compromised card" ], [ "transfer into account" ], [ "wrong amount of cash received" ], [ "fiat currency support" ], [ "declined card payment" ], [ "get disposable virtual card" ], [ "topping up by card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I have a confusing payment appear on my statement and I don't recognise it!", "Is my card actually working? It's the first time I tried using it", "Do you support countries other than mine?", "I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.", "What countries do you operate in?", "I don't know where this debit transaction on my statement came from.", "I an not sure but it looks as if a card payment I made was cancelled.", "The payment for the card did not go through", "I did a transaction this morning and now I want to cancel it.", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening.", "I tried to do a transfer and it hasn't worked!", "What do I need to do to correct this failed transfer?", "Do you have any card fees if I want to add money using an international card?", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "Is it acceptable to use either Visa or Mastercard?", "What do the disposable cards do?", "Where would I order a virtual card?" ]

[ [ "pending card payment" ], [ "card payment not recognised" ], [ "declined cash withdrawal" ], [ "country support" ], [ "cancel transfer" ], [ "country support" ], [ "direct debit payment not recognised" ], [ "reverted card payment?" ], [ "declined card payment" ], [ "cancel transfer" ], [ "declined transfer" ], [ "failed transfer" ], [ "failed transfer" ], [ "top up by card charge" ], [ "card linking" ], [ "visa or mastercard" ], [ "get disposable virtual card" ], [ "getting virtual card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "My wallet was stolen and all my credit cards were in there. HELP?!!?", "Is there a cost to receive money?", "I need to activate my card.", "Tell me why my card payment has been declined.", "Why isn't my google pay top up working?", "May I transfer a cheque into my account?", "There is a withdrawal in my account I didn't make.", "What is the process to change my PIN?", "Someone stole my phone, what is my next step?", "Why did it cost money to transfer funds?" ]

[ [ "transaction charged twice" ], [ "compromised card" ], [ "top up by bank transfer charge" ], [ "activate my card" ], [ "declined card payment" ], [ "apple pay or google pay" ], [ "top up by cash or cheque" ], [ "cash withdrawal not recognised" ], [ "change pin" ], [ "lost or stolen phone" ], [ "transfer fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "It appears my top-up has not gone through.", "I think something went wrong, I didn't get the right amount.", "Why did I get charged a fee on my card?", "How do I get a spare card?", "Is there an alternative to a physical card?", "What types of fiduciary currencies are supported for tenure and exchange?", "If my top-up didn't transfer, what went wrong?", "What do I do to close my account?", "What are you exchange rates?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "If I can, I would like to get both Mastercard and Visa from you.", "What are the steps I need to do if I have a stolen card?", "Do I pay extra for exchange?" ]

[ [ "pending card payment" ], [ "pending top up" ], [ "wrong amount of cash received" ], [ "card payment fee charged" ], [ "getting spare card" ], [ "getting virtual card" ], [ "fiat currency support" ], [ "top up reverted" ], [ "terminate account" ], [ "exchange rate" ], [ "pending cash withdrawal" ], [ "visa or mastercard" ], [ "lost or stolen card" ], [ "exchange charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Why was I charged this extra fee while doing a transfer?", "If my cash withdrawal is still not showing, is something wrong?", "I haven't received my cash yet.", "My exchange rate is wrong when I get cash.", "Which part of the app do I order virtual cards from?", "My card's expiration date is close.", "Why has my account balance not changed after depositing a cheque?", "Why did my payment go back to my account when I bought something?", "there is a charge i dont recognize", "What is the reason a transfer shows as pending?", "Can someone assist me with activating my card?", "virtual card won't work for me", "I got cash abroad and the exchange rate applied is wrong", "I would like to know how to transfer money into my account.", "What's the limit to how much I can top up?", "unhappy with service need to delete account", "My new card has arrived, what's the activation procedure?", "The wrong exchange rate was used when I purchased an item.", "Does it cost money to top up?" ]

[ [ "transaction charged twice" ], [ "transfer fee charged" ], [ "pending cash withdrawal" ], [ "wrong amount of cash received" ], [ "wrong exchange rate for cash withdrawal" ], [ "getting virtual card" ], [ "card about to expire" ], [ "balance not updated after cheque or cash deposit" ], [ "reverted card payment?" ], [ "card payment not recognised" ], [ "pending transfer" ], [ "activate my card" ], [ "virtual card not working" ], [ "wrong exchange rate for cash withdrawal" ], [ "transfer into account" ], [ "top up limits" ], [ "terminate account" ], [ "activate my card" ], [ "card payment wrong exchange rate" ], [ "top up by card charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Is it possible to get a card outside the UK?", "How long does it take for money to transfer?", "What stopped my transfer, from being accepted?", "I used my card to top up, but the money is not there!", "I received $20 but I entered $100", "Is there a way to link cards if I have one of yours?", "I am on vacation in Spain and need to change my pin.", "When I'm traveling is it possible to add money automatically at certain time points?" ]

[ [ "pending card payment" ], [ "country support" ], [ "balance not updated after bank transfer" ], [ "failed transfer" ], [ "topping up by card" ], [ "wrong amount of cash received" ], [ "card linking" ], [ "change pin" ], [ "automatic top up" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Do you receive SWIFT transfers?", "I've tried many times to make a payment, but it's not going through. What's wrong?", "Are there limits to businesses that will accept this card?", "Is there a few for exchanging foreign currencies?", "How can I change my PIN? Help.", "No refund showing in my statement.", "I've got to have one of those virtual cards.", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "Why is the exchange rate different than expected on my transaction?", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "what cards can i use to add money to my account", "Why did I not get the amount I specified at the ATM?", "How can I transfer money between accounts?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "Am I able to do top-ups with Google Pay?", "I cannot seem to use my card." ]

[ [ "transaction charged twice" ], [ "top up by bank transfer charge" ], [ "declined card payment" ], [ "card acceptance" ], [ "exchange charge" ], [ "change pin" ], [ "Refund not showing up" ], [ "getting virtual card" ], [ "Refund not showing up" ], [ "declined transfer" ], [ "wrong exchange rate for cash withdrawal" ], [ "declined card payment" ], [ "supported cards and currencies" ], [ "wrong amount of cash received" ], [ "transfer into account" ], [ "declined card payment" ], [ "apple pay or google pay" ], [ "card not working" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I would like to cancel my account.", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me.", "Explain why my top up would be reverted.", "Can you explain why the ATM is giving me less money than what I asked for?", "who can put money in my account?", "What is the return policy?", "How do I use a check to top up?", "Too many times I entered the incorrect PIN. How can I get my account unblocked?", "I can't get any money from my account.", "Where can I get money from my card?", "What countries do your services support?", "I did not charge my account for that transaction. That's an error.", "My top-up was reverted by the app.", "I did not make this payment that I see in the App.", "I just had a look at my statement. Why have I been changed for using the ATM?" ]

[ [ "pending card payment" ], [ "terminate account" ], [ "cash withdrawal not recognised" ], [ "top up reverted" ], [ "wrong amount of cash received" ], [ "verify source of funds" ], [ "request refund" ], [ "top up by cash or cheque" ], [ "pin blocked" ], [ "declined cash withdrawal" ], [ "atm support" ], [ "country support" ], [ "card payment not recognised" ], [ "top up reverted" ], [ "card payment not recognised" ], [ "cash withdrawal charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "I noticed a duplicate charge on my statement.", "What is the appropriate age for my child to be able to open an account?", "I topped up but the app declined it" ]

[ [ "transaction charged twice" ], [ "transaction charged twice" ], [ "age limit" ], [ "top up reverted" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?", "I was told to verify my identity, how do I do that?", "Why is a transfer to a beneficiary not possible?", "I just deposited cash to my account and can't find it!", "How do I go about verifying my identity?", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "How do I cancel a purchase?", "I haven't received my card yet, how long does it normally take?", "My cheque is slow to cash", "What is the limits on the number of disposable cards I can have?", "When will my transfer move from pending to confirmed?", "Which foreign currencies can I get transferred into my account?", "I haven't gotten my new card.", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "What do I need to do in order to use my card I just got?", "My bank app said that I got cash from an ATM, but that's a mistake." ]

[ [ "pending card payment" ], [ "declined card payment" ], [ "verify my identity" ], [ "beneficiary not allowed" ], [ "balance not updated after cheque or cash deposit" ], [ "verify my identity" ], [ "pending top up" ], [ "request refund" ], [ "card delivery estimate" ], [ "balance not updated after cheque or cash deposit" ], [ "disposable card limits" ], [ "pending transfer" ], [ "receiving money" ], [ "card arrival" ], [ "balance not updated after cheque or cash deposit" ], [ "activate my card" ], [ "cash withdrawal not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Where can I modify my details?", "How do I go about getting an actual card?", "Can you transfer money to your card by bank transfer?", "How long is delivery to the US?", "I have a question regarding the PIN of the card?" ]

[ [ "transaction charged twice" ], [ "edit personal details" ], [ "order physical card" ], [ "transfer into account" ], [ "card delivery estimate" ], [ "get physical card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "Can you tell me the restrictions for the disposable cards?", "What is the maximum I can top up?", "Why do you need to verify my identity?", "Why is it taking so long to update my balance transfer?", "Does your app allow currency exchange from USD to GBP?", "Why am I being charged for the same thing twice?", "Why did my top-up not work?" ]

[ [ "pending card payment" ], [ "cash withdrawal not recognised" ], [ "disposable card limits" ], [ "top up limits" ], [ "why verify identity" ], [ "balance not updated after bank transfer" ], [ "exchange via app" ], [ "transaction charged twice" ], [ "top up failed" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Can I transfer money to my account with the app?", "Tell me how to setup a new PIN.", "What if I want to add a card I already have to the app?", "I noticed an extra fee when I paid with my card.", "My top up was rejected. Why?", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "Is it possible to give a second card from my account to my daughter?", "Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.", "how much will I be charged for making a transfer?", "I need a new card and I live in the United States." ]

[ [ "transaction charged twice" ], [ "transfer into account" ], [ "change pin" ], [ "card linking" ], [ "card payment fee charged" ], [ "top up reverted" ], [ "transfer fee charged" ], [ "failed transfer" ], [ "getting spare card" ], [ "failed transfer" ], [ "top up by bank transfer charge" ], [ "country support" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Is there a limit to auto top?", "how many transactions can go on a disposable card?", "There is an extra $1 charge on my statement, why is that?", "Help my prove my identity.", "How do I set up my card PIN?", "My card stopped working. How do I check if there is a freeze on it?", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "Could not complete transfer, states 'declined'", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "Where is a Mastercard ATM?", "do i have to wait for a physical card before i get my pin", "I couldnt transfer money from my account.", "My identity verification is not working.", "How can my boss pay me directly to the card?", "Why did I get declined during a transfer?", "After my checque or cash deposit, my balance didn't update.", "Can you please explain how to transfer money using the bank transfer process?", "Why isn't my payment showing?", "My card was supposed to arrive, but hasn't?" ]

[ [ "pending card payment" ], [ "automatic top up" ], [ "disposable card limits" ], [ "extra charge on statement" ], [ "unable to verify identity" ], [ "get physical card" ], [ "card not working" ], [ "balance not updated after bank transfer" ], [ "declined transfer" ], [ "extra charge on statement" ], [ "atm support" ], [ "get physical card" ], [ "failed transfer" ], [ "unable to verify identity" ], [ "receiving money" ], [ "declined transfer" ], [ "balance not updated after cheque or cash deposit" ], [ "transfer into account" ], [ "reverted card payment?" ], [ "card arrival" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Is there a limit on how much I can top up?", "Is it free to transfer money or is there a fee?", "What are the currencies and cards that are supported with my account?", "Your company is lame. Shut down all my account services right now.", "Why do you need to verify my identity?" ]

[ [ "transaction charged twice" ], [ "top up limits" ], [ "transfer fee charged" ], [ "supported cards and currencies" ], [ "terminate account" ], [ "why verify identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "Why does my transfer still say it is pending?", "I've never been to that store. That's a fraudulent charge.", "I lost my card n need a new one.", "What is the charge for paying with my card?", "Does it cost money to top up?", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "My card doesn't work when I use it.", "I want to start using my card.", "Why hasn't my return cleared my account?", "How much would it cost me if I transfer?", "Can I get an actual card", "Where do you get those exchange rates?", "Can you tell me why my top-up failed?", "Can I verify my identity?", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?" ]

[ [ "pending card payment" ], [ "failed transfer" ], [ "pending transfer" ], [ "card payment not recognised" ], [ "lost or stolen card" ], [ "card payment fee charged" ], [ "top up by card charge" ], [ "pending cash withdrawal" ], [ "card not working" ], [ "activate my card" ], [ "Refund not showing up" ], [ "top up by bank transfer charge" ], [ "order physical card" ], [ "exchange rate" ], [ "top up failed" ], [ "verify my identity" ], [ "pending transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Can I choose whether I receive a Visa or a Mastercard card?", "Can you issue both a Visa and a Mastercard to me?", "Tell me more about getting a virtual disposable card.", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I can't see the transfer that I put in.", "I see an unfamiliar payment on my statement.", "My balance was not updated with my checque or cash deposit.", "Instruct me how to reset the passcode.", "I need to cancel a transfer", "Can you please check the exchange rate when I was getting cash?", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?", "I'm still waiting for a money transfer to show." ]

[ [ "transaction charged twice" ], [ "visa or mastercard" ], [ "visa or mastercard" ], [ "get disposable virtual card" ], [ "cash withdrawal charge" ], [ "balance not updated after bank transfer" ], [ "card payment not recognised" ], [ "balance not updated after cheque or cash deposit" ], [ "passcode forgotten" ], [ "cancel transfer" ], [ "wrong exchange rate for cash withdrawal" ], [ "transfer not received by recipient" ], [ "pending transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I did not get enough cash", "I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?", "Why do I see a random withdrawal in my app?", "How long does a top-up take to go through?", "How long do transfers take to go though", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "If I were to do a transfer, what is the rate for that?", "I am having some difficulty verifying my id.", "When will my cheque be processed?", "Tell me how a top up would be reverted.", "I am not sure where my phone is.", "What countries are you supporting?", "How can I unblock my PIN?", "I'm panicking! I lost my card! Help!", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "Why am I being charged a hidden fee?" ]

[ [ "pending card payment" ], [ "wrong amount of cash received" ], [ "transfer not received by recipient" ], [ "cash withdrawal not recognised" ], [ "pending top up" ], [ "balance not updated after bank transfer" ], [ "cancel transfer" ], [ "top up by bank transfer charge" ], [ "unable to verify identity" ], [ "balance not updated after cheque or cash deposit" ], [ "top up reverted" ], [ "lost or stolen phone" ], [ "country support" ], [ "pin blocked" ], [ "lost or stolen card" ], [ "Refund not showing up" ], [ "card payment fee charged" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Do you charge extra for topping up with a debit or credit card?", "Why was I charged a fee on a cash withdrawal?", "I need quickly transfer something from China. About how long will it take?", "How long is the delivery to the US?", "Why do you need to check my identity?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "I am overseas in China, can I get a replacement card?", "what countries can i use my card in", "I would like to change currency", "Can I choose whether I receive a Visa or a Mastercard card?", "Can I use my account although my identity verification has yet to pass?", "I've got a repeated tranasaction on my card.", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "My card payment has not been withdrawn from my account", "A transfer has to be cancelled.", "I think there has been a mistake on my exchange rate for this purchase." ]

[ [ "transaction charged twice" ], [ "top up by card charge" ], [ "cash withdrawal charge" ], [ "transfer timing" ], [ "card delivery estimate" ], [ "why verify identity" ], [ "request refund" ], [ "card about to expire" ], [ "country support" ], [ "exchange via app" ], [ "visa or mastercard" ], [ "why verify identity" ], [ "transaction charged twice" ], [ "Refund not showing up" ], [ "reverted card payment?" ], [ "cancel transfer" ], [ "card payment wrong exchange rate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Do i have to wait to get the pin or can i set up a pin", "I didn't do a payment and I have it now.", "I used my card and there was a fee", "I attemped a transfer and it didn't go through.", "If I can, I would like to get both Mastercard and Visa from you.", "Where do I go to reset my passcode?", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "I did not get my virtual card yet, Why?", "My card is about to expire. Where do I get a new one.", "Can you tell me what the problem with my card is? It was declined at a restaurant today.", "My transfer to an account failed.", "I can't get the card itself to work.", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "How long will my transaction take?", "What can you use the disposable cards for?", "I want to get my hands on one of those virtual cards!", "Exchange rate for my card payment is wrong" ]

[ [ "pending card payment" ], [ "get physical card" ], [ "card payment not recognised" ], [ "card payment fee charged" ], [ "failed transfer" ], [ "visa or mastercard" ], [ "passcode forgotten" ], [ "exchange charge" ], [ "getting virtual card" ], [ "card about to expire" ], [ "card not working" ], [ "beneficiary not allowed" ], [ "card not working" ], [ "cancel transfer" ], [ "direct debit payment not recognised" ], [ "transfer not received by recipient" ], [ "get disposable virtual card" ], [ "getting virtual card" ], [ "card payment wrong exchange rate" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "\nWhere can I use my card?", "This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected.", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account.", "Is there any way to know how the transaction got on my account?", "€1 was in my statement as an extra fee.", "I just got a new card, and I want to know how to activate.", "It won't let me verify my identity.", "I think the top up failed", "What cards and currencies can I use to top up my account?", "I have a payment that shows twice", "What ATM machines allow this card?", "I have just read my statement and there is a payment I don't recognise.", "How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked" ]

[ [ "transaction charged twice" ], [ "card acceptance" ], [ "failed transfer" ], [ "cancel transfer" ], [ "balance not updated after bank transfer" ], [ "direct debit payment not recognised" ], [ "card payment not recognised" ], [ "extra charge on statement" ], [ "activate my card" ], [ "unable to verify identity" ], [ "top up failed" ], [ "supported cards and currencies" ], [ "transaction charged twice" ], [ "atm support" ], [ "card payment not recognised" ], [ "balance not updated after bank transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I won't be pleased unless I get a Mastercard.", "How do I exchange currencies using this app?", "Where's the button to top up with a cheque?", "How long does transfer from the US take?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "I tried to make a transfer, but it didn't work.", "Where do I get a disposable virtual card?", "I don't know my password anymore.", "What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "When do I get my PIN?", "It says the transfer wasn't accepted.", "Can you tell me the countries you provide support for.", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "Can you send me a Mastercard, instead of a Visa?", "I decided I no long want something that I ordered, and want a refund. How do I go about doing that?", "Where can I go to find out how to verify my identity?" ]

[ [ "pending card payment" ], [ "visa or mastercard" ], [ "exchange via app" ], [ "top up by cash or cheque" ], [ "transfer timing" ], [ "fiat currency support" ], [ "failed transfer" ], [ "get disposable virtual card" ], [ "passcode forgotten" ], [ "balance not updated after bank transfer" ], [ "get physical card" ], [ "declined transfer" ], [ "country support" ], [ "transaction charged twice" ], [ "visa or mastercard" ], [ "request refund" ], [ "verify my identity" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "Need a new passcode.", "I have a cash withdrawal that says it's pending, why?", "what are the steps to activate my card?", "I just moved to the US how do I get a card?", "My card won't work at all for anything.", "Will you be adding more currencies in the future?", "Why was my ATM withdrawal cancelled?" ]

[ [ "transaction charged twice" ], [ "passcode forgotten" ], [ "pending cash withdrawal" ], [ "activate my card" ], [ "country support" ], [ "card not working" ], [ "fiat currency support" ], [ "declined cash withdrawal" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "Will it take more than 3 days for my transfer to reach my account?", "Can both Visa and Mastercard be chosen?", "How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.", "Why did I get charged a fee for my card payment?", "When I travel, can it automatically add money in certain intervals?", "I can't get into the app with the passcode.", "I need to change my data.", "My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?", "What do I need to do to correct this failed transfer?" ]

[ [ "pending card payment" ], [ "transfer timing" ], [ "visa or mastercard" ], [ "wrong exchange rate for cash withdrawal" ], [ "card payment fee charged" ], [ "automatic top up" ], [ "passcode forgotten" ], [ "edit personal details" ], [ "exchange charge" ], [ "failed transfer" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "A transfer to my account was denied.", "I tried transferring to an account but it didn't go through. What happened?", "Where can I get my card PIN?", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "ATM apparently not working? Couldn't access funds in my account?", "Is it possible for a friend to personally send me a payment?", "Can you tell me where I can order a disposable virtual card?", "Is it possible to change from USD to GBP with your App?" ]

[ [ "transaction charged twice" ], [ "beneficiary not allowed" ], [ "beneficiary not allowed" ], [ "get physical card" ], [ "cash withdrawal charge" ], [ "declined cash withdrawal" ], [ "receiving money" ], [ "get disposable virtual card" ], [ "exchange via app" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "What are then rules on beneficiaries?", "Why isn't my money from a check deposit showing?", "Can you tell me why my transfer is failing and help resolve?", "Why hasn't payment gone through yet?", "why was my payment reverted on the app", "How come I got blocked for entering wrong pins?", "Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?", "My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "Why was there a fee with my cash withdrawal?" ]

[ [ "pending card payment" ], [ "beneficiary not allowed" ], [ "balance not updated after cheque or cash deposit" ], [ "failed transfer" ], [ "pending card payment" ], [ "reverted card payment?" ], [ "pin blocked" ], [ "failed transfer" ], [ "compromised card" ], [ "cash withdrawal charge" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "I have a transaction showing up more than once.", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "There are two of the same charges on my account.", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "What was I charged a fee for card payment?", "I'm still waiting for my card.", "Why is the top-up I made still pending.", "I do not recognize the card payment." ]

[ [ "transaction charged twice" ], [ "card payment wrong exchange rate" ], [ "transaction charged twice" ], [ "balance not updated after bank transfer" ], [ "card payment fee charged" ], [ "card arrival" ], [ "pending top up" ], [ "card payment not recognised" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]

[ "Is there a reason my payments are pending?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "Can I have another card in addition to my first one?" ]

[ [ "pending card payment" ], [ "cancel transfer" ], [ "getting spare card" ] ]

[ "activate my card", "age limit", "apple pay or google pay", "atm support", "automatic top up", "balance not updated after bank transfer", "balance not updated after cheque or cash deposit", "beneficiary not allowed", "cancel transfer", "card about to expire", "card acceptance", "card arrival", "card delivery estimate", "card linking", "card not working", "card payment fee charged", "card payment not recognised", "card payment wrong exchange rate", "card swallowed", "cash withdrawal charge", "cash withdrawal not recognised", "change pin", "compromised card", "contactless not working", "country support", "declined card payment", "declined cash withdrawal", "declined transfer", "direct debit payment not recognised", "disposable card limits", "edit personal details", "exchange charge", "exchange rate", "exchange via app", "extra charge on statement", "failed transfer", "fiat currency support", "get disposable virtual card", "get physical card", "getting spare card", "getting virtual card", "lost or stolen card", "lost or stolen phone", "order physical card", "passcode forgotten", "pending card payment", "pending cash withdrawal", "pending top up", "pending transfer", "pin blocked", "receiving money", "Refund not showing up", "request refund", "reverted card payment?", "supported cards and currencies", "terminate account", "top up by bank transfer charge", "top up by card charge", "top up by cash or cheque", "top up failed", "top up limits", "top up reverted", "topping up by card", "transaction charged twice", "transfer fee charged", "transfer into account", "transfer not received by recipient", "transfer timing", "unable to verify identity", "verify my identity", "verify source of funds", "verify top up", "virtual card not working", "visa or mastercard", "why verify identity", "wrong amount of cash received", "wrong exchange rate for cash withdrawal" ]