utterance_id
stringlengths 13
13
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stringlengths 23
3.43k
| label
stringclasses 2
values | confidence
stringclasses 9
values | dialog_act
stringclasses 10
values | conversation_type
stringclasses 1
value | conversation_id
stringclasses 1
value | turn_number
int32 -1
-1
| previous_context
stringclasses 1
value | speaker
stringclasses 1
value | linguistic_repetition_type
stringclasses 35
values | linguistic_number_format
stringclasses 60
values | linguistic_contraction_style
stringclasses 28
values | linguistic_formality
stringclasses 6
values | linguistic_discourse_marker
stringlengths 2
34
| linguistic_false_start_type
stringclasses 47
values | linguistic_backchannel_type
stringclasses 41
values | linguistic_language_barrier
stringclasses 8
values | context_context_description
stringlengths 15
100
| context_call_type
stringlengths 5
25
| context_emotional_state
stringclasses 31
values | context_technical_level
stringclasses 13
values | context_issue_status
stringclasses 26
values | context_multi_issue
stringclasses 8
values | context_urgency
stringclasses 11
values | text_with_artifacts
stringlengths 23
3.52k
| noise_level
float64 0.15
0.15
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_001418
|
I scheduled the appointment for Thursday— but hold on, was it at 3 PM or 4 PM? Let me double-check...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
time
|
neutral
|
neutral
|
hold on
|
none
|
extended_confirmation
|
none
|
Customer confirming appointment details
|
scheduling
|
confused
|
low
|
unresolved
|
no
|
low
|
I scheduled the appointment for Thursday— like but hold on, was it at 3 PM or 4 PM? Let me double-check...
| 0.15 |
|||
single_001419
|
I need help with the X-200 model— no, wait, it's the X-300... The one with the blue interface...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
product_model
|
informal
|
neutral
|
no, wait
|
full_replacement
|
none
|
none
|
Customer identifying product model
|
sales_inquiry
|
confused
|
low
|
unresolved
|
no
|
medium
|
I need help with the X-200 model— no, wait, it's the X-300... The one with the blue interface...
| 0.15 |
|||
single_001420
|
My account ID is 987654321— actually, I think I entered it incorrectly earlier... Would you mind verifying...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
digits
|
informal
|
formal
|
actually
|
none
|
extended_confirmation
|
none
|
Customer correcting account ID during verification
|
account_verification
|
neutral
|
high
|
unresolved
|
no
|
medium
|
My I mean account ID is 987654321— actually, I think I entered it incorrectly earlier... Would you I mean mind verifying...
| 0.15 |
|||
single_001421
|
My account number is 7890— actually, I think it's 1234... let me double-check the confirmation email...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
digits
|
neutral
|
neutral
|
sequence_marker
|
phrase_level
|
none
|
non_native_speaker
|
Customer correcting account number during verification
|
account_verification
|
neutral
|
low
|
open
|
no
|
medium
|
My account number is 7890— actually, I think it's 1234 let me double-check like the confirmation email
| 0.15 |
|||
single_001422
|
I clicked the blue button— no, the red one... so I clicked the blue button, but— no, the red one... can you see my screen?
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
sequence_marker
|
phrase_level
|
filler
|
non_native_speaker
|
Customer troubleshooting UI navigation
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
I clicked the blue er button— no, the red one... like so I clicked the blue button, uh but— no, the red one... can you see you know my screen?
| 0.15 |
|||
single_001423
|
I scheduled the appointment for Tuesday— no, I mean Wednesday... by the way, is there a confirmation email?
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
written
|
neutral
|
neutral
|
sequence_marker
|
phrase_level
|
discourse_connector
|
none
|
Customer confirming appointment details
|
service_scheduling
|
neutral
|
low
|
open
|
yes
|
medium
|
I scheduled the appointment for Tuesday— no, I mean Wednesday... by the way, is I mean there a confirmation email?
| 0.15 |
|||
single_001424
|
I bought the X12 model— wait, no, it's the X22 model... let me check the box again...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
self_repetition
|
alphanumeric
|
informal
|
informal
|
none
|
phrase_level
|
filler
|
none
|
Customer identifying product for warranty claim
|
product_support
|
confused
|
medium
|
open
|
no
|
low
|
I bought the X12 model— wait, no, it's the X22 model... let me check the box again...
| 0.15 |
|||
single_001425
|
My account ID is 987654— actually, the one I'm referring to is 321098... and the phone number associated is 555-123-... no, 555-456-...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
corrective_repetition
|
digits_phone
|
neutral
|
formal
|
sequence_marker
|
phrase_level
|
self_correction
|
none
|
Customer resolving account linkage issue
|
account_management
|
confused
|
high
|
open
|
yes
|
high
|
My account ID is 987654— actually, the one I'm referring too is 321098... and the phone number associated is 555-123-... no, 555-456-...
| 0.15 |
|||
single_001426
|
The invoice reference I provided earlier— no, the one from last month... Could you check...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
phrase_level
|
none
|
none
|
Customer correcting invoice reference during billing inquiry
|
Billing Inquiry
|
neutral
|
low
|
unresolved
|
no
|
medium
|
The invoice reference I provided earlier— no, the one from last month... Could you check...
| 0.15 |
|||
single_001427
|
I requested the premium model— actually, the standard version... The one with the basic features...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
phrase_level
|
none
|
none
|
Product selection clarification during order process
|
Order Inquiry
|
confused
|
low
|
unresolved
|
no
|
low
|
I requested the premium model— actually, the standard version... The one with the basic features...
| 0.15 |
|||
single_001428
|
I thought I paid by Friday— but wait, it was Monday... The payment confirmation email...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
word
|
none
|
informal
|
neutral
|
well
|
phrase_level
|
none
|
none
|
Payment timeline clarification for overdue account
|
Account Inquiry
|
frustrated
|
medium
|
unresolved
|
no
|
high
|
I I mean thought I paid by Friday— but wait, it was Monday... The payment confirmation email...
| 0.15 |
|||
single_001429
|
My account number is ACCT-2023-456— no, ACCT-2023-789... The one linked to the business email...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
phrase
|
account_id
|
none
|
neutral
|
actually
|
phrase_level
|
none
|
none
|
Account number correction during service restoration request
|
Service Restoration
|
neutral
|
high
|
unresolved
|
yes
|
high
|
My account number is ACCT-2023-456— no, ACCT-2023-789... The one linked to the business email...
| 0.15 |
|||
single_001430
|
The deadline was supposed to be next week— I mean, the week after... Let me confirm the calendar...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
none
|
none
|
formal
|
actually
|
phrase_level
|
none
|
none
|
Timeline correction for project deliverables
|
Service Request
|
confused
|
medium
|
unresolved
|
no
|
medium
|
The deadline was supposed too be next week— I mean um the week after... Let me confirm the calendar...
| 0.15 |
|||
single_001431
|
My account number is 789-456— actually it's 101-987...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
numeric_correction
|
digits
|
none
|
neutral
|
actually
|
phrase_level
|
none
|
none
|
Customer correcting account number during account inquiry
|
account_inquiry
|
confused
|
low
|
open
|
single
|
normal
|
My account number is 789-456— actually it's 101-987...
| 0.15 |
|||
single_001432
|
I submitted the report on the 15th— no, the 22nd of last month...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
lexical_correction
|
written
|
none
|
neutral
|
no
|
phrase_level
|
none
|
none
|
Customer correcting submission date for a report
|
technical_support
|
frustrated
|
medium
|
pending
|
single
|
normal
|
I submitted the report I mean on the 15th— no, the 22nd of last month...
| 0.15 |
|||
single_001433
|
The steps I followed were step three— no, step five and six...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
numeric_correction
|
digits
|
standard
|
neutral
|
no
|
phrase_level
|
uh_huh
|
none
|
Customer describing troubleshooting steps
|
technical_support
|
confused
|
high
|
open
|
single
|
high
|
The steps I followed were step three— no, step five and six...
| 0.15 |
|||
single_001434
|
I need assistance with the X-Model— wait, it's the Y-Model printer...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
lexical_correction
|
alphanumeric
|
none
|
neutral
|
wait
|
phrase_level
|
none
|
none
|
Customer clarifying product model during support request
|
product_support
|
neutral
|
medium
|
in_progress
|
single
|
normal
|
I need assistance with the X-Model— wait, it's the Y-Model printer...
| 0.15 |
|||
single_001435
|
The error code displayed was 404— actually, it's a 500 error...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
numeric_correction
|
digits
|
standard
|
neutral
|
actually
|
phrase_level
|
uh_huh
|
none
|
Customer correcting error code during technical issue report
|
technical_support
|
frustrated
|
high
|
open
|
single
|
high
|
The error code displayed was 404— actually, it's a 500 error...
| 0.15 |
|||
single_001436
|
My account number is AC123— no, wait, it's AC456...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
alphanumeric
|
informal
|
formal
|
no
|
partial_retraction
|
none
|
none
|
Customer correcting account number during account inquiry
|
account_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
My account number is AC123— no, wait, I mean it's AC456...
| 0.15 |
|||
single_001437
|
I scheduled the appointment for Thursday— no, I meant Friday...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
correction
|
ordinal_written
|
neutral
|
neutral
|
well
|
full_retraction
|
none
|
none
|
Customer clarifying appointment date
|
service_scheduling
|
confused
|
low
|
open
|
no
|
low
|
I scheduled the appointment for Thursday— no, I meant Friday...
| 0.15 |
|||
single_001438
|
The password I set was... let me check— no, I think it's 'Sunshine123'...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
reiteration
|
none
|
neutral
|
neutral
|
well
|
hesitation
|
none
|
none
|
Customer struggling to recall password
|
password_reset
|
frustrated
|
medium
|
open
|
no
|
high
|
The password I set was... let er me check— no, I think it's 'Sunshine123'...
| 0.15 |
|||
single_001439
|
The invoice discrepancy was due to a miscalculation— well, actually, it's a processing error...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
none
|
informal
|
formal
|
well
|
partial_retraction
|
none
|
none
|
Customer explaining invoice issue
|
billing_inquiry
|
neutral
|
medium
|
open
|
no
|
medium
|
The invoice discrepancy was due to a miscalculation— well, actually, it's a processing error...
| 0.15 |
|||
single_001440
|
I returned the widget model X-200— no, wait, it's model X-300...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
correction
|
alphanumeric
|
informal
|
neutral
|
no
|
partial_retraction
|
none
|
none
|
Customer clarifying product model during return
|
product_return
|
frustrated
|
low
|
open
|
no
|
medium
|
I returned the widget model X-200— no, wait, I mean it's model X-300...
| 0.15 |
|||
single_001441
|
My account number is 789-... wait, no, it's 101-...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
digits
|
minimal
|
neutral
|
well
|
self_correction
|
well
|
none
|
Customer correcting account number during account inquiry
|
account_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
My account number is 789-... wait, no, it's 101-...
| 0.15 |
|||
single_001442
|
I have a problem with my... um, the payment not going through, sorry, the payment is not going through...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
partial_repetition
|
none
|
minimal
|
informal
|
um
|
partial_utterance
|
apology
|
non_native_speaker
|
Non-native speaker describing payment issue
|
billing_issue
|
confused
|
low
|
open
|
no
|
low
|
I have a problem with my... um, the payment not going through, sorry, the payment is not going through...
| 0.15 |
|||
single_001443
|
I tried resetting the router model XYZ... no, it's model ABC-...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
alphanumeric
|
standard
|
neutral
|
no
|
self_correction
|
none
|
none
|
Customer correcting router model during technical support
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
I tried resetting the router model XYZ... no, it's model ABC-...
| 0.15 |
|||
single_001444
|
The deadline was on the 15th... or was it the 20th?... No, definitely the 15th...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
self_correction
|
written
|
minimal
|
formal
|
or
|
hesitation
|
verification
|
non_native_speaker
|
Non-native speaker clarifying deadline date
|
service_scheduling
|
confused
|
low
|
open
|
no
|
medium
|
The deadline was like on the 15th... or was it er the 20th?... No, definitely the 15th...
| 0.15 |
|||
single_001445
|
I think the issue started last Tuesday— actually, it was Wednesday...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
written
|
standard
|
neutral
|
actually
|
self_correction
|
none
|
none
|
Customer correcting incident date during troubleshooting
|
incident_report
|
neutral
|
medium
|
investigation
|
no
|
medium
|
I think the issue started last Tuesday— actually, er it was Wednesday...
| 0.15 |
|||
single_001446
|
My account number is 789-123... wait, no—that's my old account. It should be 456-789... let me check again...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
false_start
|
mixed
|
partial
|
neutral
|
repair
|
phrase_level
|
none
|
none
|
Customer correcting their account number during verification
|
account_verification
|
confused
|
low
|
open
|
no
|
medium
|
My I mean account number is 789-123... wait, no—that's my old account. It should be 456-789... let me check again...
| 0.15 |
|||
single_001447
|
I called about the invoice... um, actually it's not the invoice but the shipping delay... wait, no—the payment issue? I'm getting confused...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
false_start
|
none
|
full
|
neutral
|
clarification
|
phrase_level
|
hesitation
|
none
|
Customer initially misidentifying their issue
|
billing_inquiry
|
neutral
|
medium
|
open
|
no
|
low
|
I called about the uh invoice... um, actually it's not the invoice but like the er shipping delay... wait, no—the payment issue? I'm getting confused...
| 0.15 |
|||
single_001448
|
The error message said '404'... no, wait, it was '500' internal server error. I remember now it was...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_repair
|
digits
|
none
|
formal
|
correction
|
none
|
none
|
none
|
Customer describing technical error details
|
technical_support
|
frustrated
|
high
|
open
|
no
|
high
|
The error message you know said '404'... no, wait, it was '500' internal like server error. I remember now it was...
| 0.15 |
|||
single_001449
|
I think the package was delivered on... no, wait, the tracking said it's still out for delivery today. Wait, no—I saw it was delivered yesterday...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
repetition
|
none
|
full
|
informal
|
contradiction
|
none
|
hesitation
|
none
|
Customer unsure about delivery status
|
order_status
|
confused
|
low
|
open
|
no
|
medium
|
I think the package was delivered uh on... no, wait, er the tracking um said it's still out for delivery today. Wait, no—I saw it was um delivered yesterday...
| 0.15 |
|||
single_001450
|
The user ID is... let me think. It's either john123 or john_doe... no, wait, it was jdoe789. Wait, no—that's my password...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
false_start
|
mixed
|
partial
|
neutral
|
repair
|
phrase_level
|
hesitation
|
none
|
Customer struggling with login credentials
|
account_recovery
|
frustrated
|
medium
|
open
|
no
|
high
|
The you know user ID is let me think It's either john123 or john_doe no, wait, it was jdoe789 Wait, no—that's my password
| 0.15 |
|||
single_001451
|
My account number is 1234— no, wait, it's 7890...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
digits
|
informal
|
neutral
|
no, wait
|
correction
|
none
|
none
|
Customer is trying to provide their account number for a service issue.
|
account_inquiry
|
neutral
|
low
|
open
|
single
|
medium
|
My account number is um 1234— no, wait, it's 7890
| 0.15 |
|||
single_001452
|
I tried clicking the blue button— no, the red one— but it didn't work...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
self_correction
|
none
|
informal
|
neutral
|
no
|
correction
|
none
|
none
|
Customer is describing a UI issue on a website.
|
technical_support
|
confused
|
medium
|
open
|
single
|
high
|
I tried clicking the blue button— no, the red one— but it didn't work...
| 0.15 |
|||
single_001453
|
The payment was due on the 15th— wait, no, the 20th of last month...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
self_correction
|
written
|
informal
|
neutral
|
wait, no
|
clarification
|
none
|
none
|
Customer is discussing a late payment.
|
billing_inquiry
|
frustrated
|
low
|
open
|
single
|
medium
|
The payment was due on the 15th— wait, no, the 20th of last month...
| 0.15 |
|||
single_001454
|
I ordered the Model X200— no, wait, it's the X300— and it's not arriving...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
self_correction
|
alphanumeric
|
formal
|
formal
|
no, wait
|
correction
|
none
|
none
|
Customer is inquiring about a delayed shipment.
|
order_inquiry
|
neutral
|
medium
|
open
|
single
|
medium
|
I ordered the Model X200— no, wait, it's the X300— and it's not arriving...
| 0.15 |
|||
single_001455
|
The meeting was scheduled for Tuesday— but I meant Wednesday... can you check...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
self_correction
|
none
|
informal
|
neutral
|
but I meant
|
correction
|
none
|
non_english
|
Customer is correcting a meeting date.
|
appointment_scheduling
|
confused
|
low
|
open
|
single
|
low
|
The meeting like was scheduled for Tuesday— but I meant Wednesday... can um you check...
| 0.15 |
|||
single_001456
|
I think my account number is 789— actually, wait, it's 123... let me double-check the confirmation email...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
processing
|
digits
|
none
|
neutral
|
elaboration_marker
|
phrase_level
|
none
|
none
|
Customer correcting account number during login issue resolution
|
account_inquiry
|
neutral
|
basic
|
open
|
no
|
medium
|
I think my account number er is 789— actually, wait, it's um 123... let me double-check the confirmation email...
| 0.15 |
|||
single_001457
|
The error message says 'Invalid token'— no, that's not right... I mean 'Invalid session key'... can you look that up?
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
processing
|
none
|
none
|
neutral
|
elaboration_marker
|
phrase_level
|
none
|
none
|
Customer describing technical error with software authentication
|
technical_support
|
confused
|
intermediate
|
open
|
no
|
high
|
The error message says 'Invalid I mean token'— no, that's not right... I mean 'Invalid session key'... can you look that um up?
| 0.15 |
|||
single_001458
|
I scheduled the appointment for Thursday but— wait, no, the calendar shows Friday... does that still work?
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
repair_initiator
|
none
|
none
|
none
|
Customer correcting appointment date during service scheduling
|
service_scheduling
|
neutral
|
basic
|
open
|
no
|
low
|
I you know scheduled the appointment for Thursday but— wait, no, the calendar shows Friday... does I mean that still work?
| 0.15 |
|||
single_001459
|
The package was shipped via FedEx— actually, no, I think it's UPS... the tracking number starts with X987...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
processing
|
alphanumeric
|
none
|
formal
|
correction_marker
|
phrase_level
|
none
|
none
|
Customer clarifying shipping carrier and tracking details
|
order_inquiry
|
confused
|
basic
|
open
|
no
|
medium
|
The package was shipped like via FedEx— actually, no, I think it's UPS... I mean the I mean tracking number starts you know with X987...
| 0.15 |
|||
single_001460
|
I paid using my Visa card ending in 4567— wait, no, that's my Mastercard... the last digits are 8901...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
correction_marker
|
phrase_level
|
none
|
none
|
Customer correcting payment card information during transaction inquiry
|
payment_inquiry
|
frustrated
|
basic
|
open
|
no
|
medium
|
I paid using my I mean Visa you know card ending in 4567— wait no that's my Mastercard... like the last digits are 8901...
| 0.15 |
|||
single_001461
|
My account number is ACCT-789— I mean, ACCT-456...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
correction
|
minimal
|
none
|
Customer correcting account number during account inquiry
|
account_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
My account number is ACCT-789— I mean, ACCT-456...
| 0.15 |
|||
single_001462
|
I called about the 555-123-4567 line— wait, that's my home number. It should be 555-987-6543...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
phone
|
neutral
|
neutral
|
wait
|
correction
|
minimal
|
none
|
Customer clarifying incorrect phone number during service setup
|
service_setup
|
confused
|
low
|
open
|
no
|
low
|
I called about the 555-123-4567 line— wait, that's my home number. It like should be uh 555-987-6543...
| 0.15 |
|||
single_001463
|
This app keeps crashing every time I— no, wait, it's when I try to log in...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
wait
|
correction
|
none
|
none
|
Customer describing app crash issue with self-correction
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
This app keeps crashing every time I— no, wait, it's when I try to log in...
| 0.15 |
|||
single_001464
|
The invoice reference code was INV-2023-008— actually, please disregard that. The correct one is...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
actually
|
correction
|
minimal
|
none
|
Customer correcting invoice reference code during billing inquiry
|
billing_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
The invoice reference code was INV-2023-008— actually, er please disregard that. The correct one is...
| 0.15 |
|||
single_001465
|
I followed step three but the system said error 404— maybe I skipped step two...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
digits
|
neutral
|
neutral
|
maybe
|
correction
|
none
|
none
|
Customer troubleshooting process error with self-correction
|
technical_support
|
confused
|
medium
|
open
|
no
|
medium
|
I followed step three but the system like said error 404— maybe I skipped step two
| 0.15 |
|||
single_001466
|
Actually, I need to report a problem with my— um, not the billing, the delivery...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
setup_phrase
|
word_level
|
none
|
none
|
Customer is explaining the issue
|
problem resolution
|
neutral
|
low
|
ongoing
|
no
|
medium
|
Actually, I need to you know report er a like problem with my— um, not the billing, the delivery...
| 0.15 |
|||
single_001467
|
So, the issue started last Monday— wait, no, that's when I called support, it was actually Tuesday...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
setup_phrase
|
word_level
|
none
|
none
|
Customer is clarifying timeline
|
problem resolution
|
confused
|
low
|
ongoing
|
no
|
medium
|
So, the issue started last Monday— wait, no, that's when I called support, it was actually Tuesday...
| 0.15 |
|||
single_001468
|
I called about the invoice from 02/15— wait, no, that's February, I meant March 03/15...
|
turn-holding
|
medium
|
self_correction
| -1 |
customer
|
none
|
date
|
informal
|
neutral
|
none
|
phrase_level
|
none
|
none
|
Customer is discussing billing timeline
|
billing inquiry
|
confused
|
medium
|
ongoing
|
no
|
low
|
I called about the invoice from 02/15— wait, no, that's February, I meant March 03/15...
| 0.15 |
|||
single_001469
|
The technician said to check port 80— but no, he mentioned port 443 for HTTPS...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
word_level
|
none
|
none
|
Customer is explaining technical issue
|
technical support
|
neutral
|
high
|
ongoing
|
no
|
high
|
The technician said to check er port 80— but no, he mentioned port 443 for HTTPS...
| 0.15 |
|||
single_001470
|
I think the color code is blue— no, it's the green one in the corner...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
word_level
|
none
|
none
|
Customer is describing product feature
|
product support
|
neutral
|
low
|
ongoing
|
no
|
medium
|
I think the color code is blue— no, it's the green one in er the uh corner...
| 0.15 |
|||
single_001471
|
My account number is 789— wait, no, it's 456... Oh, and I also need to mention the due date...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
emphasis
|
digits
|
informal
|
informal
|
addition_signal
|
none
|
none
|
none
|
Customer correcting account number while mentioning additional context
|
account_inquiry
|
neutral
|
low
|
ongoing
|
no
|
medium
|
My account number is 789— wait no it's 456... Oh and I I mean also need to mention the um due date...
| 0.15 |
|||
single_001472
|
I tried to log in on Tuesday— actually, I meant Wednesday... You know, the day after the system update...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
emphasis
|
written
|
none
|
informal
|
addition_signal
|
none
|
none
|
none
|
Customer correcting login date with system update reference
|
technical_support
|
confused
|
medium
|
unresolved
|
no
|
low
|
I tried to log in on like Tuesday— actually, I meant Wednesday... You know, the day after the system update...
| 0.15 |
|||
single_001473
|
The error message said '404'— no, wait, it was '500'... Let me check again...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
emphasis
|
written
|
neutral
|
neutral
|
none
|
none
|
self_monitoring
|
none
|
Customer correcting error code during technical support
|
technical_support
|
confused
|
high
|
unresolved
|
no
|
high
|
The er error message said '404'— no, wait, er it was '500'... Let um me check again...
| 0.15 |
|||
single_001474
|
I was charged $150— no, that's not right, it should be $125...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
emphasis
|
written
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer correcting billing amount discrepancy
|
billing_inquiry
|
frustrated
|
low
|
ongoing
|
no
|
high
|
I was charged $150— no, that's not right, it should be $125...
| 0.15 |
|||
single_001475
|
My phone number is 555-123-4567— no, hold on, it's 555-765-4321...
|
turn-holding
|
high
|
self_correction
| -1 |
customer
|
emphasis
|
phone
|
informal
|
informal
|
none
|
none
|
self_correction_signal
|
none
|
Customer correcting phone number during account verification
|
account_verification
|
neutral
|
low
|
ongoing
|
no
|
medium
|
My phone number is 555-123-4567— no, hold on, it's 555-765-4321...
| 0.15 |
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