Dataset Viewer
utterance_id
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13
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stringlengths 23
3.43k
| label
stringclasses 2
values | confidence
stringclasses 9
values | dialog_act
stringclasses 10
values | conversation_type
stringclasses 1
value | conversation_id
stringclasses 1
value | turn_number
int32 -1
-1
| previous_context
stringclasses 1
value | speaker
stringclasses 1
value | linguistic_repetition_type
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values | linguistic_number_format
stringclasses 60
values | linguistic_contraction_style
stringclasses 28
values | linguistic_formality
stringclasses 6
values | linguistic_discourse_marker
stringlengths 2
34
| linguistic_false_start_type
stringclasses 47
values | linguistic_backchannel_type
stringclasses 41
values | linguistic_language_barrier
stringclasses 8
values | context_context_description
stringlengths 15
100
| context_call_type
stringlengths 5
25
| context_emotional_state
stringclasses 31
values | context_technical_level
stringclasses 13
values | context_issue_status
stringclasses 26
values | context_multi_issue
stringclasses 8
values | context_urgency
stringclasses 11
values | text_with_artifacts
stringlengths 23
3.52k
| noise_level
float64 0.15
0.15
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000001
|
Could you please confirm the status of my recent payment, reference number 123456?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquiring about payment status
|
inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
Could er you please confirm the status of my recent payment, reference number 123456?
| 0.15 |
|||
single_000002
|
I, um, need to check my account balance again—can you help me with that?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
false_start
|
none
|
informal
|
formal
|
none
|
filled_pause
|
extended_confirmation
|
none
|
Customer confused about account balance
|
support
|
confused
|
low
|
open
|
no
|
low
|
I, um, need um to check you know my account balance you know again—can you help me with that?
| 0.15 |
|||
single_000003
|
So, if I transfer funds now, will the transaction go through by tomorrow?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
formal
|
none
|
none
|
extended_confirmation
|
none
|
Customer confirming transaction timing
|
inquiry
|
neutral
|
medium
|
open
|
no
|
medium
|
So, if I transfer funds now, will the transaction go through you know by tomorrow?
| 0.15 |
|||
single_000004
|
Uh, I mean, can you tell me when my order will be shipped, tracking number 7890?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
false_start
|
digits
|
informal
|
formal
|
none
|
filled_pause
|
extended_confirmation
|
none
|
Customer asking about order shipping
|
support
|
confused
|
low
|
open
|
no
|
low
|
Uh, I mean I mean, can you tell I mean me when my order will be shipped, tracking number 7890?
| 0.15 |
|||
single_000005
|
My router keeps disconnecting—how do I reset it to factory settings?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer experiencing technical issue with router
|
technical support
|
frustrated
|
high
|
open
|
no
|
high
|
My router keeps disconnecting—how do I reset it to factory settings?
| 0.15 |
|||
single_000006
|
Could you check my account status and also verify the last transaction date?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
formal
|
addition_signal
|
none
|
none
|
none
|
Customer inquires about account status and transaction history
|
account inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
Could you check my account status and also verify the last transaction date?
| 0.15 |
|||
single_000007
|
How do I reset my password and could you send a confirmation email?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
addition_signal
|
none
|
none
|
none
|
Customer requests password reset and confirmation
|
technical support
|
neutral
|
medium
|
open
|
no
|
low
|
How er do I reset my password and could you send a confirmation email?
| 0.15 |
|||
single_000008
|
Hey, my order is late. When should it arrive?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer inquires about delayed order
|
order status
|
frustrated
|
low
|
open
|
no
|
high
|
Hey, my order is late. When should it arrive?
| 0.15 |
|||
single_000009
|
I paid twenty dollars last month but the balance still shows $25. What's going on?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reports discrepancy in payment balance
|
billing inquiry
|
confused
|
low
|
open
|
no
|
medium
|
I paid twenty dollars last month like but the um balance still shows $25. What's going on?
| 0.15 |
|||
single_000010
|
I can't find my receipt and I also need to check my account balance.
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
addition_signal
|
none
|
none
|
none
|
Customer asks about missing receipt and account balance
|
multiple inquiries
|
neutral
|
low
|
open
|
yes
|
low
|
I can't find my receipt and I also need er to check my account balance.
| 0.15 |
|||
single_000011
|
What is my current account balance?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about account balance
|
inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
What is my current account balance?
| 0.15 |
|||
single_000012
|
Could you confirm the status of my recent order?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer checking order status
|
inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
Could you confirm the status of my recent order?
| 0.15 |
|||
single_000013
|
How do I reset my password?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer seeking password reset instructions
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
How do I you know reset my password?
| 0.15 |
|||
single_000014
|
When will my package arrive?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer inquiring about delivery timeline
|
inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
When will my package arrive
| 0.15 |
|||
single_000015
|
Can you check my last payment?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer confirming payment status
|
inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
Can you check my last payment?
| 0.15 |
|||
single_000016
|
I tried resetting my password, then the system gave an error. How do I fix this?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer attempted password reset but encountered an error
|
technical_support
|
frustrated
|
low
|
open
|
no
|
medium
|
I like tried resetting my er password, then the system gave er an error. How do er I fix this?
| 0.15 |
|||
single_000017
|
After I submitted the payment, why did it get rejected?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer's payment was rejected after submission
|
billing_inquiry
|
confused
|
medium
|
open
|
no
|
high
|
After I submitted the payment, why I mean did it get rejected
| 0.15 |
|||
single_000018
|
What's the status of my order #34567?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about order status
|
order_status
|
neutral
|
low
|
pending
|
no
|
low
|
What's the status of my order #34567?
| 0.15 |
|||
single_000019
|
Can you confirm my account balance as of last Friday?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
date_written
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer requesting account balance confirmation
|
account_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
Can you confirm my account balance as of last Friday?
| 0.15 |
|||
single_000020
|
Why hasn't my refund for invoice 98765 been processed yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about delayed refund
|
billing_inquiry
|
concerned
|
medium
|
pending
|
no
|
high
|
Why hasn't my refund for invoice 98765 been processed yet?
| 0.15 |
|||
single_000021
|
What's my current account balance?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about account balance
|
account inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
What's my current account balance
| 0.15 |
|||
single_000023
|
Can you confirm the status of my last payment?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer asking about payment confirmation
|
payment inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Can you confirm the status of my last payment?
| 0.15 |
|||
single_000024
|
What is the status of my account with ID 123456789?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer checking account status with ID
|
account status
|
concerned
|
moderate
|
open
|
no
|
medium
|
What is the status of my account with ID 123456789?
| 0.15 |
|||
single_000025
|
Could you explain why my bill is higher than usual?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer inquiring about unexpected bill increase
|
billing inquiry
|
confused
|
complex
|
open
|
no
|
medium
|
Could you explain why my bill is higher than you know usual?
| 0.15 |
|||
single_000026
|
Can you confirm the status of my account number 123456789? I just need to know if there are any pending charges.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
emphasis
|
digit
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer inquiring about account status with specific account number
|
account_inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
Can you confirm the status of my account number 123456789? I just need to know if there are any pending charges.
| 0.15 |
|||
single_000027
|
Why hasn't my service been restored yet? I paid the overdue amount three days ago!
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
Customer expressing frustration about unpaid service restoration
|
service_issue
|
frustrated
|
low
|
open
|
no
|
high
|
Why hasn't my service been restored yet? I paid you know the overdue amount three days ago!
| 0.15 |
|||
single_000028
|
Could you check if my order #789012 is ready for shipping? I need it by Friday the 28th.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
emphasis
|
digit
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about order status with specific order number
|
order_inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
Could you check if my order #789012 is ready for shipping? I need it by Friday the 28th.
| 0.15 |
|||
single_000029
|
How do I reset my password for the online portal? I've tried the steps but keep getting locked out.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer requesting password reset assistance
|
technical_support
|
confused
|
medium
|
open
|
no
|
normal
|
How do I mean I reset my password for the online portal? I've tried the steps I mean but um keep getting locked out.
| 0.15 |
|||
single_000030
|
Can you verify when my last payment of $250 was processed? The receipt shows April 5th but my balance hasn't updated.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digit
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer questioning payment processing discrepancy
|
payment_inquiry
|
confused
|
low
|
open
|
no
|
normal
|
Can you verify when my last payment of $250 was processed? The receipt shows April 5th but my balance hasn't updated.
| 0.15 |
|||
single_000031
|
Could you please inform me of my current account balance?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
no_contraction
|
formal
|
could_you_please
|
none
|
none
|
none
|
Customer inquiring about account balance
|
balance_check
|
neutral
|
low
|
open
|
no
|
normal
|
Could you please inform me of my like current account balance?
| 0.15 |
|||
single_000032
|
What's the status of my service request number 987654321?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
contracted
|
neutral
|
none
|
none
|
none
|
none
|
Customer checking service request status
|
service_status
|
neutral
|
medium
|
open
|
no
|
normal
|
What's the status of my service request number I mean 987654321?
| 0.15 |
|||
single_000033
|
Why hasn't my payment of $200 been processed yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency
|
no_contraction
|
neutral
|
why
|
none
|
none
|
none
|
Customer inquiring about unprocessed payment
|
payment_issue
|
frustrated
|
low
|
open
|
no
|
high
|
Why hasn't my payment of $200 been processed yet?
| 0.15 |
|||
single_000034
|
Hey, how do I reset my password again?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
contracted
|
informal
|
hey
|
none
|
none
|
none
|
Customer asking password reset instructions
|
account_issue
|
neutral
|
low
|
open
|
no
|
normal
|
Hey, how do I reset uh my password again?
| 0.15 |
|||
single_000035
|
Can you check the details for my last transaction on October 5th?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
date
|
contracted
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about specific transaction
|
transaction_details
|
confused
|
medium
|
open
|
no
|
normal
|
Can you check the details for my last transaction on October 5th?
| 0.15 |
|||
single_000036
|
Could you please confirm the status of my support ticket #54321?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
setup_phrase
|
none
|
none
|
none
|
Customer checking support ticket status
|
support_ticket_check
|
neutral
|
medium
|
open
|
single
|
normal
|
Could you please confirm the status of my support ticket #54321?
| 0.15 |
|||
single_000037
|
I was wondering if you could check my last payment, um, for account number 987654321?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
setup_phrase
|
phrase_level
|
none
|
none
|
Customer inquiring about payment status
|
payment_check
|
neutral
|
low
|
open
|
single
|
normal
|
I was wondering if you I mean could check my last payment, um, for account number 987654321?
| 0.15 |
|||
single_000038
|
What's the current balance in my savings account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer requesting account balance
|
balance_check
|
neutral
|
low
|
open
|
single
|
normal
|
What's the current balance in my savings you know account?
| 0.15 |
|||
single_000039
|
I was trying to cancel my subscription, but, um, I'm stuck. How do I proceed?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
setup_phrase
|
phrase_level
|
none
|
none
|
Customer struggling with subscription cancellation
|
subscription_issue
|
frustrated
|
medium
|
open
|
single
|
high
|
I was uh trying to cancel er my subscription, but, um, I'm stuck. How do I proceed?
| 0.15 |
|||
single_000040
|
How do I update my phone number to 555-123-4567 on my account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer requesting phone number update
|
account_update
|
neutral
|
low
|
open
|
single
|
normal
|
How do I like update my phone number to 555-123-4567 on my account?
| 0.15 |
|||
single_000041
|
I-I need to know my account balance right now.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
stuttering
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about account balance with urgency
|
inquiry
|
neutral
|
basic
|
open
|
single
|
normal
|
I-I need you know to know my account er balance right er now.
| 0.15 |
|||
single_000042
|
Can you check if my pa-pa-packet was delivered yet?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
stuttering
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer checking delivery status with hesitation
|
tracking
|
mildly_concerned
|
basic
|
open
|
single
|
normal
|
Can you check if my pa-pa-packet was delivered yet?
| 0.15 |
|||
single_000043
|
Would you be so kind as to provide my current account summary?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer requesting formal account details
|
inquiry
|
neutral
|
intermediate
|
open
|
single
|
low
|
Would you be so kind like as to provide my current account summary?
| 0.15 |
|||
single_000044
|
How do I reset my password quick?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer seeking password reset instructions informally
|
technical_support
|
impatient
|
basic
|
open
|
single
|
high
|
How do I reset my password quick?
| 0.15 |
|||
single_000045
|
Is the number 555-987-6543 linked to my account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_number
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifying contact information
|
account_verification
|
neutral
|
basic
|
open
|
single
|
normal
|
Is the number uh 555-987-6543 linked to my account?
| 0.15 |
|||
single_000046
|
What is the current balance on my account ending in 1234?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about account balance
|
account_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
What is like the current balance on my account like ending in 1234?
| 0.15 |
|||
single_000047
|
I need to reset my password again because I can't log in - how do I do that?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
because
|
none
|
none
|
none
|
Customer struggling with login access
|
password_reset
|
frustrated
|
basic
|
open
|
no
|
medium
|
I need to reset my password again because I can't you know log in - how do I do that?
| 0.15 |
|||
single_000048
|
Can you confirm if my payment of $450.00 on March 15th was processed successfully?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency_date
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer verifying payment status
|
payment_confirmation
|
satisfied
|
intermediate
|
open
|
no
|
low
|
Can you confirm if my payment of $450.00 on March 15th was processed successfully?
| 0.15 |
|||
single_000049
|
Why was there a $25 charge from 'XYZ Services' on my statement?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
currency
|
none
|
neutral
|
Why
|
none
|
none
|
none
|
Customer questioning unexpected charge
|
billing_inquiry
|
confused
|
intermediate
|
open
|
no
|
medium
|
Why was there a I mean $25 charge from 'XYZ Services' on my statement?
| 0.15 |
|||
single_000050
|
When will service be restored to my account ACCT-48921?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
account_id
|
none
|
neutral
|
When
|
none
|
none
|
none
|
Customer inquiring about service restoration
|
service_issue
|
neutral
|
intermediate
|
open
|
no
|
high
|
When will service be restored to my uh account ACCT-48921?
| 0.15 |
|||
single_000051
|
After I submitted the password reset request at 10 AM, why hasn't it gone through yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
time_format
|
standard
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer is troubleshooting account access issues
|
technical_support
|
frustrated
|
basic
|
open
|
no
|
medium
|
After I submitted the password reset request at 10 AM, why hasn't it gone through yet?
| 0.15 |
|||
single_000052
|
Was my $200 payment processed by 5 PM yesterday as scheduled?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
time_format
|
standard
|
formal
|
sequence_marker
|
none
|
none
|
none
|
Customer confirming payment processing timeline
|
billing_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Was my $200 payment processed by 5 PM yesterday as scheduled?
| 0.15 |
|||
single_000053
|
Can you confirm my account balance shows the $150 deposit from last Thursday?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifying recent deposit activity
|
account_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Can you confirm my account um balance shows the $150 deposit from last Thursday?
| 0.15 |
|||
single_000054
|
Since the service outage this morning at 8 AM, when can I expect restoration?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
time_format
|
standard
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer inquiring about service restoration timeline
|
service_issue
|
concerned
|
basic
|
open
|
no
|
high
|
Since the service outage this morning at 8 AM, when can I expect restoration?
| 0.15 |
|||
single_000055
|
What steps do I need to take to upgrade my plan before the 30-day window closes?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
sequence_marker
|
none
|
none
|
none
|
Customer seeking plan upgrade instructions
|
product_inquiry
|
planning
|
basic
|
open
|
no
|
medium
|
What steps do er I need too take too upgrade my plan before the 30-day window closes?
| 0.15 |
|||
single_000056
|
I know I already called last week, but can you please check my account #1234567 again?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
emphasis
|
digit
|
none
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Customer is following up on a previous account balance inquiry.
|
account inquiry
|
neutral
|
basic
|
open
|
no
|
medium
|
I know I already called last week, but can you um please check my account #1234567 again?
| 0.15 |
|||
single_000057
|
I followed the instructions on the website, but my payment still hasn't processed. Can you check transaction ID 987654321 again?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
emphasis
|
digit
|
none
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Customer is inquiring about a payment processing issue after following website instructions.
|
payment inquiry
|
neutral
|
basic
|
open
|
no
|
medium
|
I followed the instructions on the website, but um my payment still hasn't processed. Can you check transaction ID 987654321 again?
| 0.15 |
|||
single_000058
|
What's the status of my order #7890123?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digit
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer is checking the status of an order.
|
order status
|
neutral
|
basic
|
open
|
no
|
low
|
What's the status of my uh order #7890123?
| 0.15 |
|||
single_000059
|
Why hasn't my payment gone through yet? I transferred the money three days ago!
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer is frustrated about a delayed payment processing.
|
payment issue
|
frustrated
|
basic
|
open
|
no
|
high
|
Why hasn't my payment gone through yet? I transferred the money three days ago!
| 0.15 |
|||
single_000060
|
How do I update my billing information through the mobile app?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer is asking about updating billing info on the mobile app.
|
account update
|
neutral
|
intermediate
|
open
|
no
|
low
|
How do er I update my like billing information through the mobile app?
| 0.15 |
|||
single_000061
|
Could you kindly inform me of the status of my service request, reference number SR-2023-09876?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
no_contraction
|
formal
|
Could you kindly...
|
none
|
none
|
none
|
Customer inquiring about a service request status
|
service_request_status
|
neutral
|
low
|
open
|
no
|
medium
|
Could you kindly inform me of the status of I mean my service request, reference number SR-2023-09876?
| 0.15 |
|||
single_000062
|
What's the process for upgrading my data plan?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction_present
|
neutral
|
What's...
|
none
|
none
|
none
|
Customer asking about data plan upgrade procedures
|
product_upgrade_inquiry
|
neutral
|
medium
|
open
|
no
|
low
|
What's the process for upgrading my data plan?
| 0.15 |
|||
single_000063
|
Hey, can you check why my internet's down? It's been out for hours.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction_present
|
informal
|
Hey, can you...
|
none
|
none
|
none
|
Customer reporting internet connectivity issues
|
technical_support
|
frustrated
|
high
|
open
|
no
|
high
|
Hey, can you check why my um internet's down? It's been out for hours.
| 0.15 |
|||
single_000064
|
I would appreciate it if you could confirm the total amount due for my account ending in 5678.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
no_contraction
|
formal
|
I would appreciate it if...
|
none
|
none
|
none
|
Customer requesting payment confirmation
|
billing_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
I would appreciate it if you er could confirm the total er amount er due for my account ending in 5678.
| 0.15 |
|||
single_000065
|
How do I set up two-factor authentication on my account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
no_contraction
|
neutral
|
How do I...
|
none
|
none
|
none
|
Customer seeking security feature setup guidance
|
security_configuration
|
neutral
|
high
|
open
|
no
|
medium
|
How do I set up two-factor authentication on my account?
| 0.15 |
|||
single_000066
|
I was hoping to check my account balance for account number 123456789. Could you please provide that information?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
setup_phrase
|
none
|
none
|
none
|
Customer inquiring about account balance
|
account_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
I was hoping to check my account balance for account number 123456789. um Could you please you know provide that information?
| 0.15 |
|||
single_000067
|
Why isn't my internet working? I called earlier about the outage in my area!
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer reporting service outage
|
service_issue
|
frustrated
|
intermediate
|
open
|
no
|
high
|
Why isn't my um internet working? I called earlier about the outage in my area!
| 0.15 |
|||
single_000068
|
I just wanted to confirm that my payment of five hundred dollars was processed correctly.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
setup_phrase
|
none
|
none
|
none
|
Customer confirming payment processing
|
payment_verification
|
satisfied
|
basic
|
open
|
no
|
medium
|
I just wanted to confirm that my payment of five hundred dollars was um processed like correctly.
| 0.15 |
|||
single_000069
|
I received a bill for $200, but I didn't order anything. Can you explain this charge?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
currency
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Customer disputing unexpected charge
|
billing_dispute
|
confused
|
low
|
open
|
no
|
medium
|
I received a bill er for $200, but I didn't order anything. Can you explain this charge?
| 0.15 |
|||
single_000070
|
My account is locked again! How do I unlock it quickly? I need access right now.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
Customer requesting account unlock
|
account_issue
|
frustrated
|
intermediate
|
open
|
no
|
high
|
My account is locked you know again! How do I unlock it quickly? I need access write now.
| 0.15 |
|||
single_000071
|
Could you please confirm my current account balance? I need to take notes, so if you could speak a bit slower, that would help.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
pace_request
|
Customer inquiring about account balance with a formal tone and pace request.
|
Account Inquiry
|
neutral
|
basic
|
open
|
single
|
normal
|
Could you please confirm my current account balance? I need to take notes, so if you could speak a bit slower, that would help.
| 0.15 |
|||
single_000072
|
I need to verify the status of my last payment. Could you please repeat that information more slowly?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
pace_request
|
Customer verifying payment status with formal tone and pace request.
|
Payment Inquiry
|
neutral
|
basic
|
open
|
single
|
normal
|
I need too verify the status um of my last payment. Could you please repeat that information more slowly?
| 0.15 |
|||
single_000073
|
How do I reset my password again?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction
|
informal
|
none
|
none
|
none
|
none
|
Customer asking about password reset in informal tone.
|
Password Reset
|
neutral
|
basic
|
open
|
single
|
normal
|
How do I reset my password again?
| 0.15 |
|||
single_000074
|
Why hasn't my payment gone through yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer frustrated about payment processing delay.
|
Payment Issue
|
frustrated
|
intermediate
|
open
|
single
|
high
|
Why hasn't my payment um gone through yet?
| 0.15 |
|||
single_000075
|
Can you check why my online payment isn't processing?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about online payment failure.
|
Technical Support
|
confused
|
intermediate
|
open
|
single
|
normal
|
Can you check why my online payment isn't processing?
| 0.15 |
|||
single_000076
|
Can you confirm when my refund will be processed, and maybe double-check the timeline?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
moderate
|
neutral
|
please
|
none
|
none
|
none
|
Customer following up on refund status
|
account inquiry
|
impatient
|
basic
|
open
|
no
|
medium
|
Can you confirm I mean when my refund will be processed, and maybe double-check the timeline?
| 0.15 |
|||
single_000077
|
How do I reset my password again, since I'm having trouble with the online portal?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
moderate
|
neutral
|
since
|
none
|
none
|
none
|
Customer struggling with password reset
|
technical support
|
frustrated
|
basic
|
open
|
no
|
high
|
How do I reset my er password again, since I'm having trouble with I mean the uh online portal?
| 0.15 |
|||
single_000078
|
Could you tell me my current account balance, and maybe break down the charges?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
and
|
none
|
none
|
none
|
Customer requesting detailed account information
|
billing inquiry
|
neutral
|
intermediate
|
open
|
yes
|
low
|
Could you tell me my current account balance, and maybe break down the charges?
| 0.15 |
|||
single_000079
|
What's the status of my order #987654, and when will it ship?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
and
|
none
|
none
|
none
|
Customer checking order status
|
order tracking
|
curious
|
basic
|
open
|
no
|
medium
|
What's the status of my order #987654 and when you know will it ship?
| 0.15 |
|||
single_000080
|
Please explain why my payment was declined last night at 8:30 PM?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
time
|
formal
|
formal
|
why
|
none
|
none
|
none
|
Customer inquiring about payment decline
|
transaction dispute
|
concerned
|
intermediate
|
open
|
no
|
high
|
Please I mean explain er why my payment was declined last night at 8:30 PM?
| 0.15 |
|||
single_000081
|
Could you please confirm my current account balance?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
Could you please
|
none
|
none
|
none
|
Customer inquiring about account balance
|
balance inquiry
|
neutral
|
low
|
open
|
no
|
low
|
Could you please confirm my current account balance?
| 0.15 |
|||
single_000082
|
Why hasn’t my payment of $300 been processed yet?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
written
|
neutral
|
neutral
|
Why hasn’t
|
none
|
none
|
none
|
Customer questioning payment processing delay
|
payment issue
|
frustrated
|
low
|
open
|
no
|
medium
|
Why hasn’t my payment of $300 been processed yet?
| 0.15 |
|||
single_000083
|
Can you speak a bit slower, please? I want to make sure I understand how to reset my password.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
Can you...
|
none
|
none
|
pace_request
|
Customer requesting slower pace for password reset instructions
|
technical support
|
neutral
|
medium
|
open
|
no
|
low
|
Can you speak a bit slower, please? I want to make sure I understand how to reset my password.
| 0.15 |
|||
single_000084
|
Could you repeat that step-by-step? I need to make sure I follow correctly.
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
explicit_request
|
none
|
formal
|
formal
|
Could you
|
none
|
none
|
pace_request
|
Customer requesting clarification on instructions
|
technical support
|
confused
|
high
|
open
|
no
|
medium
|
Could you repeat that er step-by-step? I need to make sure I follow correctly.
| 0.15 |
|||
single_000085
|
What’s the status of my order #987654?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits_with_hash
|
neutral
|
neutral
|
What’s
|
none
|
none
|
none
|
Customer checking order status with reference number
|
order inquiry
|
neutral
|
medium
|
open
|
no
|
low
|
What’s the status of my order #987654?
| 0.15 |
|||
single_000086
|
What's my current balance?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
question_introduction
|
none
|
none
|
none
|
Customer is inquiring about account balance.
|
account inquiry
|
neutral
|
basic
|
open
|
no
|
normal
|
What's my current balance?
| 0.15 |
|||
single_000088
|
Can you check the status of my order #12345?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
request_introduction
|
none
|
none
|
none
|
Customer is asking about order status with account number.
|
order inquiry
|
neutral
|
basic
|
open
|
no
|
normal
|
Can you check the status of you know my order #12345?
| 0.15 |
|||
single_000089
|
Why hasn't my payment of $3000 been processed yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
none
|
formal
|
question_introduction
|
none
|
none
|
none
|
Customer is inquiring about a delayed payment.
|
payment inquiry
|
confused
|
moderate
|
open
|
no
|
high
|
Why hasn't my payment of $3000 been processed yet?
| 0.15 |
|||
single_000090
|
Can't I just update my address online?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
rhetorical_question
|
none
|
none
|
none
|
Customer is frustrated about address update process.
|
account update
|
frustrated
|
basic
|
open
|
no
|
normal
|
Can't you know I just update my address online?
| 0.15 |
|||
single_000092
|
How do I reset my password after the third failed attempt?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
processing
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer seeking password reset guidance
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
medium
|
How do I reset my password after the third failed attempt?
| 0.15 |
|||
single_000093
|
Can you confirm my last payment of $150 was processed on July 5th?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer verifying payment status
|
inquiry
|
neutral
|
low
|
resolved
|
no
|
low
|
Can you confirm my last payment of $150 was um processed you know on July 5th?
| 0.15 |
|||
single_000094
|
Why is my internet service down again today?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
processing
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
Customer reporting recurring service outage
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
Why is my internet service down again today?
| 0.15 |
|||
single_000095
|
When will my order #456789 be shipped to 123 Main St?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
account_id
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer checking order shipment status
|
inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
When will my order #456789 be shipped too 123 Main St?
| 0.15 |
|||
single_000097
|
I'm really frustrated here—when will my package actually arrive?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
some_contractions
|
informal
|
emotion_expression
|
none
|
none
|
none
|
Customer complaining about delayed shipment
|
complaint
|
frustrated
|
basic
|
open
|
no
|
medium
|
I'm really frustrated here—when will my package actually arrive?
| 0.15 |
|||
single_000098
|
How do I integrate your API with my existing payment gateway?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
no_contraction
|
formal
|
none
|
none
|
none
|
none
|
Customer seeking technical integration guidance
|
technical_support
|
neutral
|
advanced
|
open
|
no
|
high
|
How do I integrate your API with my existing payment gateway
| 0.15 |
|||
single_000099
|
Can you process an upgrade to the premium plan for my account ending in 4567?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
digits
|
some_contractions
|
neutral
|
none
|
none
|
none
|
none
|
Customer requesting service upgrade
|
request
|
satisfied
|
intermediate
|
open
|
no
|
medium
|
Can you process an upgrade to I mean the premium plan for my I mean account ending in 4567?
| 0.15 |
|||
single_000100
|
I'm a bit confused—why was I charged $150 for three months of service?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
written
|
some_contractions
|
neutral
|
clarification_request
|
none
|
none
|
none
|
Customer questioning billing amount
|
billing_inquiry
|
confused
|
basic
|
open
|
no
|
low
|
I'm a bit confused—why was I charged $150 for three months of service?
| 0.15 |
|||
single_000103
|
Hey, when will my package arrive?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
uncontracted
|
informal
|
hey
|
none
|
none
|
none
|
Customer inquiring about delivery status
|
order tracking
|
neutral
|
low
|
open
|
no
|
low
|
Hey, when will my package er arrive?
| 0.15 |
|||
single_000104
|
Can you check if my last payment went through?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
uncontracted
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifying payment status
|
account inquiry
|
concerned
|
moderate
|
open
|
no
|
medium
|
Can you check if my last payment went through?
| 0.15 |
|||
single_000105
|
Yo, why's my internet still out after the repair?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
contracted
|
informal
|
yo
|
none
|
none
|
none
|
Customer reporting unresolved technical issue
|
technical support
|
frustrated
|
high
|
open
|
no
|
high
|
Yo, why's my internet still out after the repair
| 0.15 |
|||
single_000106
|
Can you confirm my account balance as of yesterday?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer inquiring about account balance
|
account inquiry
|
neutral
|
low
|
open
|
no
|
low
|
Can you confirm my account balance as of yesterday?
| 0.15 |
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