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Aerospace
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Aircraft Maintenance
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Technician (Avionics)
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The Technician (Avionics) performs maintenance tasks for aircraft avionics systems in accordance with relevant technical manuals and standard operating procedures (SOPs). He/She examines parts for maintenance, repair or replacement and checks serviceability of electrical components. He troubleshoots system failures, takes corrective actions to restore aircraft avionics systems and components to performance requirements and documents all completed tasks. He may be authorised by the organisation to perform quality control functions, including inspection of incoming materials and outgoing serviced items and registration of non-conformances. He complies with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He supports in implementation of continuous improvement initiatives and lean practices. He works in a hangar or workshop and may be required to work in shifts. He should be systematic and detail-oriented, and able to work independently and in a team to accomplish assigned tasks.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Aircraft Maintenance
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Technician (Mechanical)
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The Technician (Mechanical) performs maintenance, repair and overhaul (MRO) tasks for aircraft equipment, components and structures in accordance with technical manuals and standard operating procedures (SOPs). He/She troubleshoots aircraft defects and takes corrective actions to restore aircraft parts and components to the desired performance requirements. He also performs special processes and repair of composite structures and documents all completed tasks. He may be authorised by the organisation to perform quality control functions, including inspection of incoming materials and outgoing serviced items, and registration of non-conformances. He may also be authorised to perform level 1 non-destructive testing (NDT) functions under supervision, perform evaluations for acceptance or rejection of aircraft structures, and record results as specified in the work instructions. He complies with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He supports in implementation of continuous improvement initiatives and lean practices. He works in a hangar or workshop and may be required to work in shifts. He should be systematic and detail-oriented, and able to work independently and in a team to accomplish assigned tasks.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, Non-destructive Testing (NDT) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Aircraft Maintenance
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Trainee Aircraft Maintenance Technician
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The Trainee Aircraft Maintenance Technician performs aircraft maintenance tasks under supervision and in accordance with relevant technical manuals. He/She assists in troubleshooting of aircraft equipment, structures and systems, and reinstates the work area as per the organisation's housekeeping standards. He is expected to adhere to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He supports in implementation of continuous improvement initiatives in the workplace. He is expected to qualify relevant knowledge and practical tests and present himself for evaluation by appointed interviewers for confirmation as a Technician. He works in a hangar or workshop and may be required to work in shifts. He should be comfortable with operating machinery and exposure to physically demanding work conditions.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Aircraft Maintenance
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Workshop Engineer
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The Workshop Engineer implements aircraft maintenance programmes and ensures upkeep of the maintenance organisation structure in accordance with regulatory requirements. He/She ensures adherence of maintenance works to customer requirements and project schedules. He plans for manpower and resources for maintenance works, recommends appropriate tools and equipment, and ensures compliance with technical specifications. He also conducts root cause analysis and failure investigations, and troubleshoots and rectifies defects. He ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in aircraft maintenance. He monitors staff performance and is expected to provide technical guidance to technicians. He should be well-organised, have a systematic approach to problem-solving and be able to communicate with team members and external parties to ensure smooth operations for desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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General Manager / Managing Director / Vice President (Fleet Management)
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The General Manager/Managing Director/Vice President (Fleet Management) is responsible for defining the long-term strategic direction for fleet management to grow the business in line with the organisations overall vision, mission and values. He/She guides aircraft lifecycle management and fleet service strategies to maximise fleet value and return on investment. He represents the organisation with customers, investors, and business partners, and holds responsibility for promoting organisational compliance with airworthiness and legislative requirements, fostering a culture of workplace safety and health, and championing leading practices and quality and risk management. He inspires the organisation towards achieving business goals by striving for continuous improvement, driving digital innovation and evaluating the organisation's approach towards a lean and sustainable enterprise. He demonstrates excellent leadership capabilities and builds strategic partnerships with stakeholders to promote business development. He sets the organisation's finance philosophy and strategy. He guides the organisations talent recruitment, development and management strategies, and is an effective people leader.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Lead Maintenance Engineer
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The Lead Maintenance Engineer leads reliability centered maintenance programmes to ensure continuous airworthiness of the aircraft fleet. He/She provides leadership to personnel supporting aircraft maintenance activities and leads asset performance monitoring. He manages complex projects and develops maintenance plans in accordance with relevant technical data, original equipment manufacturer (OEM) manuals and regulatory requirements. As a subject matter expert, he is responsible for implementing work instructions, quality control and workflow improvements to enhance the organisation's productivity. He also participates in technical and programme reviews, reviews documentation and ensures compliance with engineering policies and procedures of the organisation, customers as well as the regulatory authorities. He reviews compliance with airworthiness and legislative requirements, while proposing enhancements to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and innovation in targeted areas for continuous process improvements. He appraises staff performance and conducts coaching and mentoring for technical personnel. He should possess strong decision-making, resource management and project management skills. He should be able to exercise problem-solving, communication and stakeholder management skills to proactively address unforeseen delays in fleet management.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Maintenance Controller / Technical Operations Representative
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The Maintenance Controller/Technical Operations Representative coordinates maintenance activities to ensure the on-time delivery to customers. He/She ensures the compliance of maintenance activities with airworthiness and legislative requirements. He coordinates the clearing of minimum equipment list and deferral in the configuration deviation list with customers. He participates in aircraft lifecycle planning activities and contributes to asset performance management. He proposes recommendations for aircraft out-of-service maintenance and advanced troubleshooting assistance to maintenance providers and liaises with engineering teams to resolve service discrepancies. He ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in fleet management to achieve schedule reliability and cost efficiency, improving aircraft performance and availability. He also monitors staff performance and is expected to provide technical guidance to technicians. He should be well-organised, have a systematic approach to problem-solving and be able to communicate with team members and external parties to ensure smooth operations for desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Operations Manager (Fleet Management)
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The Operations Manager (Fleet Management) develops aircraft lifecycle management programmes including planning for aviation asset management and strategising improvements to aircraft fleet services. He/She develops reliable maintenance programme strategy for aircraft fleet and optimises maintenance plans to fulfil customer and business requirements. He manages conformance of aircraft maintenance to original equipment manufacturer (OEM), customer and regulatory requirements to ensure continuous airworthiness management for the aircraft fleet. He is responsible for establishing work instructions, quality control and workflow improvements to enhance the organisation's productivity. He supervises all maintenance personnel in optimising utilisation of available manpower and other resources to meet functional, business, and organisational objectives. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He drives continuous improvement in the facility, individually or as part of a team. He analyses operational data to help improve inefficiencies and to predict operational problems and develops action plans for workflow optimisation. He should demonstrate strong leadership capabilities, strategic thinking and foresight, and collaborate cross-functionally to ensure smooth operations and achieve desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Planning Assistant (Fleet Management)
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The Planning Assistant (Fleet Management) assists in scheduling of maintenance works and updates work orders. He/She monitors inventory status and stock availability, and prepares sub-contract orders for outsourced aircraft maintenance works. He verifies the accuracy of invoices for spares and consumables, submits warranty claims to original equipment manufacturers (OEMs), and resolves material and logistics disputes in consultation with various departments as required. He is expected to comply with airworthiness and legislative requirements, as well as the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He supports in implementation of continuous improvement initiatives and lean practices in fleet management to achieve schedule reliability and cost efficiency, improving aircraft performance and availability. He should possess planning, organisation and stakeholder management skills. He possesses strong communication skills, is competent in managing task-delivery according to designated timelines and ensures uninterrupted supply of planned resources.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevantforeign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Planning Executive (Fleet Management)
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The Planning Executive (Fleet Management) participates in aircraft lifecycle planning and plans for manpower, materials and resources for fleet management functions. He/She conducts planning, provisioning and ordering of material, spares and consumables, and coordinates warehousing and inventory consignments for asset management. He liaises with customers, workshops and production teams for maintenance requirements planning. He also monitors project status to ensure adherence to project schedules for on-time delivery according to customers requirements. He conducts vendor sourcing and contract negotiations, analyses data from supply chain management (SCM) systems and conducts supplier performance and capability assessments. He ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in fleet management to achieve schedule reliability and cost efficiency, improving Aircraft performance and availability. He also monitors staff performance and is expected to provide technical guidance to junior team members. He ensures continued competitiveness and improvement of existing processes by participating in problem-solving teams with internal departments. He should possess excellent analytical, interpersonal, presentation and communication skills.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Planning Manager (Fleet Management)
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The Planning Manager (Fleet Management) is accountable for establishing aircraft lifecycle management programmes and aviation asset management plans. He/She manages the delivery of aircraft fleet management services to customers in a cost-effective and timely manner, while ensuring business profitability. He drives continuous airworthiness management and compliance with legislative requirements. He is responsible for strategising long-term supply chain management plans, optimising aircraft fleet planning and resource management, and driving supplier capability and performance enhancement programmes. He develops vendor management strategies and leads technology application to strengthen sourcing, inventory and warehousing operations. He develops data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He should demonstrate strong leadership capabilities, strategic thinking and foresight, and collaborate cross-functionally to ensure smooth operations and achieve desired organisational outcomes. He should be able to consider a broad range of factors to arrive at optimal decisions to ensure business continuity especially during unforeseen delays in fleet management processes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Planning Supervisor (Fleet Management)
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The Planning Supervisor (Fleet Management) assists in aircraft lifecycle planning activities and supports in planning of resources to accomplish fleet management functions. He/She generates sub-contract requisitions, conducts inventory planning and control, and reviews warranty claims. He schedules and tracks maintenance work orders as per scheduled maintenance plans. He analyses data from supply chain management (SCM) systems, monitors supplier performance and schedules regular programme reviews with customers and suppliers. He monitors compliance with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He implements continuous improvement initiatives and lean practices in fleet management to achieve schedule reliability and cost efficiency, improving aircraft performance and availability. He should be methodical and well-organised, and should possess planning and stakeholder management skills. He should be a team player, possess good verbal and written communication skills, and participate in cross-departmental problem-solving to ensure adherence to planned maintenance schedules and uninterrupted supply of planned resources.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Programme Director
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The Programme Director is responsible for establishing strategies for aircraft lifecycle management, fleet enhancement, asset management, and reliable maintenance programmes to enhance fleet performance and profitability. He/She guides the resolution of complex engineering problems and drives regular review meetings with stakeholders to drive conformance of aircraft maintenance works to stakeholder requirements and airworthiness standards. He develops fleet management plans in alignment with business strategies and goals, establishes the operating budget and capital investment plans, and establishes key performance indicators (KPIs) to meet business goals. He drives talent recruitment and management for the organisation. He promotes compliance with airworthiness and legislative requirements, while endorsing the organisation's standard operating procedures (SOPs), safety, health, risk and quality systems. He champions the concept of a lean enterprise and sustainability practices. He also strategises continuous improvement projects, data analytics and digital innovation initiatives to enhance business competitiveness. He is a key organisational expert who advises senior executive management and stakeholders on all strategic, engineering and operational matters. He should demonstrate strategic thinking, foresight and leadership capabilities, and manage relationships with internal and external stakeholders to achieve desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Quality Engineer (Fleet Management)
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The Quality Engineer (Fleet Management) implements the organisations quality management system (QMS) to identify deviations and potential risks in the fleet management processes. He/She conducts internal and external quality audits, root cause analyses and failure investigations to ensure conformance of aircraft maintenance tasks to procedures and standards prescribed by original equipment manufacturers (OEM), regulatory authorities and own organisation. He proposes corrective actions for quality issues, and ensures that all non-conformances and tracked and rectified. He liaises with relevant stakeholders to identify converse and take ownership on process creation, refinement and improvement to satisfy Quality gate methodology. He also validates first article inspection (FAI) results to ensure conformance of aircraft to design specifications and customer requirements. He archives aircraft fleet records, organisations technical publications and documentation, and ensures distribution of latest airworthiness directives and service bulletins to workshops or work centres. He ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in quality control activities. He monitors staff performance, provides technical guidance to quality inspectors/technicians and conduct airworthiness-related training when required. He should be meticulous and systematic in carrying out his tasks, and should deploy critical and analytical thinking to identify discrepancies, resolve problems and mitigate potential quality risks in aircraft maintenance activities.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Quality Manager (Fleet Management)
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The Quality Manager (Fleet Management) approves the organisations quality management system (QMS) including quality assurance, quality control and inspection standards. He/She is accountable for internal and external quality audits, impact analyses and failure investigations to drive conformance of aircraft maintenance to procedures and standards prescribed by original equipment manufacturers (OEM), regulatory authorities and own organisation. He provides technical expertise for corrective and preventive actions for quality issues in aircraft parts and components. He endorses the certificate of conformance (CoC) for first article inspection (FAI). He approves updates to the technical library and Maintenance Organisation Exposition and sanctions alternative processes, tools and inspection technologies. He manages compliance with airworthiness and legislative requirements, and contributes to development of the organisation's standard operating procedures (SOPs), safety, health, risk and quality systems. He develops lean and sustainability practices, develops data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He possesses a quality, safety and risk compliance mindset, and is able to consider issues from multiple perspectives to make well-informed and effective decisions for the function. He demonstrates strong leadership, strategic thinking and organisational management skills to pre-empt quality risks in fleet management.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Senior Planning Executive (Fleet Management)
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The Senior Planning Executive (Fleet Management) supports the development of aircraft lifecycle management programmes and leads aircraft, engine and parts warehousing and inventory consignments for asset management. He/She organises manpower, materials and resources for scheduled maintenance programmes and facilitates technical and programme reviews. He is responsible for optimising supply chain and logistics planning and vendor sourcing to meet customer's maintenance requirements. He leverages data from supply chain management (SCM) systems to enhance decision-making and implements supplier capability development plans to enhance performance. He analyses contractual agreements, generates a rolling forecast, and evaluates advanced costing processes and procedures to resolve issues and support activities. He generates performance reports and data to monitor or validate the maintenance progress. He drives continuous improvements on maintenance tasks for on-time delivery and man-hours savings, develops strategies and priorities for critical customer issues, facilitates problem-solving, and establishes best practices on process improvements to enhance productivity. As a team leader, he appraises staff performance and conducts coaching and mentoring for technical personnel. He works closely with the operations team to ensure alignment between fleet management operations and resource management for all planning matters. He should possess advanced statistical, forecasting and analytical skills, and cross-functional stakeholder management skills.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Senior Quality Engineer (Fleet Management)
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The Senior Quality Engineer (Fleet Management) develops the organisations quality management system (QMS) prescribing quality assurance, quality control and inspection standards for aircraft fleet management. He/She leads internal or external supplier audits and certification, impact analyses and failure investigations to drive conformance of aircraft maintenance to procedures and standards prescribed by original equipment manufacturers (OEM), regulatory authorities and own organisation. He recommends corrective and preventive actions for quality issues and defines first article inspection (FAI) requirements. He reviews updates to the technical library and Maintenance Organisation Exposition and validates alternative processes, tools and inspection technologies. He reviews compliance of aircraft maintenance works with airworthiness and legislative requirements, while proposing enhancements to standard operating procedures (SOPs), and safety, health and quality systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and digital innovation in targeted areas for continuous process improvements. As a team leader, he appraises staff performance and conducts coaching and mentoring for technical personnel. He possesses a quality, safety and risk compliance mindset, and employs critical reasoning, analytical thinking and problem-solving skills to identify discrepancies, resolve problems and mitigate potential quality risks in fleet management activities.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Senior Technical Service Engineer (Fleet Management)
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The Senior Technical Service Engineer (Fleet Management) is accountable for technical services and engineering problem-resolution on all technical matters. He/She provides technical expertise in the areas of structural, avionics, powerplant, system, interiors and defect analysis. He is responsible for recommending solutions to technical engineering issues and optimising engineering evaluations or recommendation as appropriate. He collaborates with various internal and external stakeholders for technical advice and resolution as needed. He works closely with the in-house customer support personnel and customers on all engineering matters. Utilising aircraft monitoring systems and platforms available, he refines predictive and preventive maintenance execution actions to avoid unscheduled events and enable fast Aircraft-On-Ground recovery. He supports the development of aircraft lifecycle management programmes and aircraft modifications and redeployment for asset management. He reviews compliance with airworthiness and legislative requirements, while proposing enhancements to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. As a team leader, he appraises staff performance and conducts coaching and mentoring for technical personnel. He works in an office environment and provides troubleshooting assistance on site when necessary. He should possess an enquiring and analytical mind and have a knack for investigating issues, analysing multifaceted engineering problems and developing optimal solutions.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Technical Service Engineer (Fleet Management)
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The Technical Service Engineer (Fleet Management) is responsible for providing timely technical liaison on engineering issues to customers, suppliers and maintenance teams. He/She provides technical support in the areas of structural, avionics, powerplant, system, interiors and defect analysis. He proposes engineering solutions and verifies technical reports and documentation in accordance with regulatory requirements. He is responsible for following up on engineering evaluations and recommendations, and liaising with various stakeholders for further technical advice and resolution as needed. He also participates in aircraft lifecycle planning activities and contributes to asset performance management. He ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in fleet management to achieve schedule reliability and cost efficiency, improving aircraft performance and availability. He monitors staff performance and is expected to provide technical guidance to technicians. He is required to work in an office environment and provide troubleshooting assistance on site when necessary. He should possess strong technical know-how, analytical and problem-solving skills, and should be adaptable to changing customer requirements.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Fleet Management
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Technical Service Manager (Fleet Management)
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The Technical Service Manager (Fleet Management) develops aircraft lifecycle management programmes including aviation asset management and recommendations for aircraft modifications, retrofits and upgrades for fleet enhancement. He/She serves acts as the technical subject matter expert and is responsible for recommending engineering solutions for technical issues. He establishes technical services support and approves post-maintenance inspections and functional checks based on conformance to technical specifications. He manages compliance with airworthiness and legislative requirements, and drives quality improvement activities. He also approves publications for the in-house technical library, and works with the operations and planning teams to develop and drive cost-saving measures. He develops lean and sustainability practices, and data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He should possess strong technical know-how and advanced engineering problem-solving skills to address technical roadblocks. He should demonstrate strong leadership capabilities, strategic thinking and foresight, and collaborate cross-functionally to ensure optimal engineering solutions and achieve desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Design Engineer
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The Design Engineer is responsible for day-to-day designing and engineering activities. He/She is expected to be proficient in executing system design calculations and developing technical drawings and models using computer-aided software, in compliance with industry standards and international conventions. He also collaborates with stakeholders to resolve design and engineering gaps. He ensures adherence of manufacturing design operations to legislative and airworthiness requirements, as well as with the organisation's standard operating procedures (SOPs), quality and risk management systems. He identifies opportunities for continuous improvement and implements lean and sustainability practices in the workplace, while also contributing to research on market trends and technology applications for innovation and business insights. He is meticulous and detail-orientated. He possesses excellent mathematical, analytical and problem-solving skills. He is adaptable to changing customer requirements and is responsible to provide technical guidance to peers and junior team members.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Design Section Manager
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The Design Section Manager leads the organisation's design department and is in charge of overseeing the design of new products and models. He/She leads the development of conceptual, basic and detailed engineering designs based on project requirements. He leads technical feasibility reviews and engineering studies. He approves design plans and final drawings for manufacturing. He provides expert guidance for creative and innovative design solutions. He leads organisation's safe and sustainable design initiatives and drive compliance with regulatory and legislative requirements. He also drives cross-team collaborations to resolve design and engineering gaps. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He is highly analytical, enjoys solving challenging problems, and is able to lead others effectively. He possesses strong project management and decision-making skills.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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General Manager / Managing Director / Vice President (Manufacturing)
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The General Manager/Managing Director/Vice President (Manufacturing) is responsible for defining the long-term strategic direction to grow the business in line with the organisations overall vision, mission and values. He/She guides strategic planning for manufacturing to enhance business competitiveness and sets direction for leading aerospace manufacturing practices in the organisation. He represents the organisation with customers, investors, and business partners, and holds responsibility for promoting organisational compliance with airworthiness and legislative requirements, fostering a culture of workplace safety and health, and championing leading practices and quality and risk management. He inspires the organisation towards achieving business goals by striving for continuous improvement, driving digital innovation and evaluating the organisation's approach towards a lean and sustainable enterprise. He demonstrates excellent leadership capabilities and builds strategic partnerships with stakeholders to promote business development. He sets the organisation's finance philosophy and strategy. He guides the organisations talent recruitment, development and management strategies, and is an effective people leader.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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General Worker / Operator
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The General Worker / Operator performs general duties, and cleaning and housekeeping tasks as assigned. He/She is required to assist in operating machinery under supervision and moving aircraft components, equipment and materials from the store to respective work areas. He is expected to adhere to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He supports in implementation of continuous improvement initiatives to ensure workspace efficiency and effectiveness. He works in a hangar or workshop and may be required to work in shifts. He should be comfortable with repetitive work activities and exposure to physically demanding work conditions such as long standing hours and extreme temperatures.
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In accordance with: Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Engineer / Production Engineer (Assembly)
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The Manufacturing Engineer/Production Engineer (Assembly) develops detailed operation and specification sheets throughout the assembly cycle. He/She coordinates shop floor operations and process control, and plans resources to meet production targets. He is conversant with tools and fixtures design and computer integrated manufacturing (CIM) technologies. He determines appropriate resources and processes for engineering application while ensuring working conditions of assembly equipment and machinery. He also manages assembly techniques and verifies conformance of new aircraft components and parts to specifications. He ensures adherence of assembly operations to legislative and airworthiness requirements, as well as with the organisation's standard operating procedures (SOPs), safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in assembly. He monitors staff performance and is expected to provide technical guidance to technicians to meet production targets and product quality standards. He should be well-organised, have a systematic approach to problem-solving and be able to communicate with team members and external parties to ensure smooth operations for desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Engineer / Production Engineer (Manufacturing)
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The Manufacturing Engineer/Production Engineer (Manufacturing) develops detailed operation sheets throughout the manufacturing cycle, from receipt of materials to parts shipment using specification sheets. He/She coordinates shop floor operations and process control, and plans resources to meet production targets. He is conversant with tools and fixtures design, computer numerical control (CNC) programming and computer integrated manufacturing (CIM) technologies. He determines appropriate resources and processes for engineering application while ensuring working conditions of manufacturing equipment and machinery. He also verifies conformance of manufactured components and parts to specifications. He ensures adherence of manufacturing operations to legislative and airworthiness requirements, as well as with the organisation's standard operating procedures (SOPs), safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in manufacturing. He monitors staff performance and is expected to provide technical guidance to technicians to meet production targets and product quality standards. He should be well-organised, have a systematic approach to problem-solving and be able to communicate with team members and external parties to ensure smooth operations for desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Manager
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The Manufacturing Manager acts as the go-to technical subject matter expert and is responsible for establishing shop floor monitoring and process control plans, as well as preventive maintenance plans. He/She approves equipment, materials and processes to be used in manufacturing, and develops improvements to existing processes to drive optimisation. He also provides engineering solutions for technical issues through advanced engineering problem-solving. He manages compliance with airworthiness and legislative requirements, and contributes to development of the organisation's standard operating procedures (SOPs), management systems, lean and sustainability practices for manufacturing, and data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He should possess a deep passion for analysing and resolving multifaceted engineering problems and be able to apply advanced engineering problem-solving techniques to address operational roadblocks. He should demonstrate strong leadership capabilities, strategic thinking and foresight, and collaborate cross-functionally to ensure optimal engineering solutions and achieve desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Planning Assistant
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The Manufacturing Planning Assistant monitors inventory status and stock availability, and prepares orders for outsourced production works and material procurement. He/she also checks the accuracy of invoices received for spares and consumables, and maintains records in the enterprise resource planning (ERP) system. He complies with legislative and airworthiness requirements, and is expected to adhere to the organisation's standard operating procedures (SOPs), safety, health and quality systems. He also supports implementation of continuous improvement initiatives and lean practices in the workplace. He possesses planning, organisation and stakeholder management skills. He is a good team player and able to assist his team members in ensuring adherence to the planned production schedules.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Planning Executive
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The Manufacturing Planning Executive establishes production schedules, releases and work orders to meet customers requirements. He/She plans the master production schedule (MPS) based on sales plan, orders and production capacity. He monitors production status for adherence to project schedules. He liaises with customers, workshops and production departments for all material planning matters. He supports supply chain and logistics planning through contract negotiations, vendor sourcing, inventory planning and control and provisioning of spares and consumables to meet flowchart targets. He analyses data from supply chain management (SCM) systems and conducts supplier performance and capability assessments. He ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in planning activities. He monitors staff performance and is expected to provide technical guidance to junior team members. He should be highly methodical and proactive, and should possess planning and forecasting skills. He should possess good communication skills and collaborate with internal and external stakeholders to ensure adherence to planned production schedules and maximum utilisation of resources.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Planning Manager
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The Manufacturing Planning Manager is responsible for strategising long-term supply chain management plans, optimising production planning and resource management, and driving supplier capability and performance enhancement programmes. He/She approves the master production schedule (MPS), develops vendor management strategies, and leads technology application to strengthen sourcing, inventory and warehousing operations. He provides project management oversight for manufacturing operations and manages technical and programme reviews with customers and suppliers. He manages compliance with airworthiness and legislative requirements, and contributes to development of the organisation's standard operating procedures (SOPs), management systems, lean and sustainability practices for manufacturing, and data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He should demonstrate strong leadership capabilities, strategic thinking and foresight, and collaborate cross-functionally to ensure smooth operations and achieve desired organisational outcomes. He should be able to consider a broad range of factors to arrive at optimal decisions to ensure business continuity especially during unforeseen delays in manufacturing processes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Manufacturing Planning Supervisor
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The Manufacturing Planning Supervisor plans production schedules and resources to meet production requirements, and updates manufacturing work orders. He/She generates sub-contract requisitions for outsourced production works and material procurement. He conducts inventory planning and control, interprets and utilises system data to optimise production. He also contributes to building supplier capabilities through monitoring supplier performance. He monitors compliance with legislative and airworthiness requirements, as well as with the organisation's standard operating procedures (SOPs), safety, health and quality systems. He also implements continuous improvement initiatives and lean practices in the workplace, and participates in cross-departmental problem-solving. He should be methodical and well-organised, and possess planning and stakeholder management skills. He should be a good team player and able to interact effectively with others to ensure that all issues are resolved appropriately and efficiently.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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NDT Level 3 Engineer (Manufacturing)
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The NDT Level 3 Engineer (Manufacturing) oversees non-destructive testing (NDT) operations for assessing quality of manufactured aircraft components and parts. He/She prescribes NDT methods, techniques and procedures to be used in accordance with applicable codes, standards and specifications. He ensures that all NDT inspections comply with the requirements of customers, original equipment manufacturer (OEM) and EN 4179, NAS 410, NADCAP as appropriate. He also conducts technical audits to ensure compliance with engineering standards manual and NDT requirements. He ensures adherence to legislative and airworthiness requirements, and organisation's standard operating procedures (SOPs), and implements organisational safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in NDT operations. He monitors staff performance and is expected to provide technical guidance to level 1 and level 2 NDT personnel. He is required to support the NDT team remotely or at site. He should be meticulous and systematic in carrying out his tasks, and should deploy critical and analytical thinking to identify discrepancies, resolve problems and mitigate potential risks in manufacturing operations.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Operations Manager / Production Manager
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The Operations Manager/Production Manager oversees and manages conformance of manufacturing operations to all requirements. He/She manages shop floor operations to ensure conformance to process control plans. He provides project management oversight and is accountable for optimising resource allocation and production planning for enhanced productivity and business impact. He is responsible for leading productivity improvement and cost saving programmes, and directing customer negotiation policies. He also drives improvements to manufacturing capabilities and guides resolution of technical issues. He manages compliance with airworthiness and legislative requirements, and contributes to development of the organisation's standard operating procedures (SOPs), management systems, lean and sustainability practices for manufacturing, and data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He should demonstrate strong leadership capabilities, strategic thinking and foresight, and collaborate cross-functionally to ensure smooth operations and achieve desired organisational outcomes. He should be able to consider a broad range of factors to arrive at optimal decisions to ensure business continuity especially during unforeseen delays in manufacturing processes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Quality Engineer (Manufacturing)
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The Quality Engineer (Manufacturing) implements the organisation's quality management system (QMS) to identify deviations and potential risks in the manufacturing processes. He/She conducts internal and external quality audits, root cause analyses and quality investigations to ensure conformance of manufacturing tasks to procedures and standards prescribed by original equipment manufacturers (OEM), regulatory authorities and own organisation. He proposes corrective actions for quality issues, and ensures that all non-conformances and tracked and rectified. He validates first article inspection (FAI) results to ensure conformance to design specifications and customer requirements. He develops proper documentation control for organisation's technical library and ensures compliance with airworthiness and legislative requirements and organisation's safety, health and quality systems. He identifies opportunities for continuous improvement through data analytics, research and innovation, and implements lean and sustainability practices in quality control activities. He monitors staff performance, provides technical guidance to quality inspectors/technicians and conduct airworthiness-related training when required. He should be meticulous and systematic in carrying out his tasks, and should deploy critical and analytical thinking to identify discrepancies, resolve problems and mitigate potential quality risks in manufacturing activities.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Quality Manager (Manufacturing)
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The Quality Manager (Manufacturing) approves the organisations quality management system (QMS) including quality assurance, quality control and inspection standards for manufacturing. He/She is accountable for internal and external quality audits, impact analyses and quality investigations to drive conformance of manufacturing tasks to procedures and standards prescribed by original equipment manufacturers (OEM), regulatory authorities and own organisation. He provides technical expertise for corrective and preventive actions for quality issues. He endorses the certificate of conformance (CoC) for first article inspection (FAI) of aircraft components and parts. He approves updates to the technical library and sanctions alternative processes, tools and inspection technologies. He manages compliance with airworthiness and legislative requirements, and contributes to development of the organisation's standard operating procedures (SOPs), management systems, lean and sustainability practices for manufacturing, and data analytics plans for strategic decision-making. He drives team performance to achieve business key performance indicators (KPIs) and leads talent recruitment and development plans. He possesses a quality, safety and risk compliance mindset, and is able to consider issues from multiple perspectives to make well-informed and effective decisions for the function. He demonstrates strong leadership, strategic thinking and organisational management skills to pre-empt quality risks in manufacturing activities.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Design Engineer
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The Senior Design Engineer oversees design and engineering activities. He/She is responsible for reviewing system design calculations and drawings, and performs feasibility analyses on design plans. He leads testing procedures for prototypes before they are passed to the production team. He is required to work cross-functionally and advise on design and engineering gaps, when necessary. He reviews for compliance with airworthiness and legislative requirements, while proposing enhancements to the organisation's SOPs, quality and risk systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and innovation in targeted areas for continuous process improvements. He also appraises staff performance and conducts coaching and mentoring for design engineering personnel. He possesses strong technical knowledge and skills relating to the design of aircraft components and parts. He should also possess strong analytical and problem-solving skills, and a meticulous nature to analyse various factors and calculations involved in the design.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Manufacturing Engineer / Senior Production Engineer (Assembly)
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The Senior Manufacturing Engineer/Senior Production Engineer (Assembly) establishes assembly process sequence and production plans. He/She implements shop floor monitoring and process control plans, and organise manpower, materials and resources to meet production targets. He develops assembly processes and formulates technical solutions for operational issues. His responsibilities also include executing productivity improvement and cost savings programmes, reviewing equipment, materials and processes for assembly, and leading negotiations with customers to reconcile product requirements with assembly parameters and business needs. He reviews compliance with airworthiness and legislative requirements, while proposing enhancements to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and innovation in targeted areas for continuous process improvements. He appraises staff performance and conducts coaching and mentoring for technical personnel. He is systematic and logical in his work approaches, and possesses strong analytical and leadership skills to steer the team to achieve the desired outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Manufacturing Engineer / Senior Production Engineer (Manufacturing)
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The Senior Manufacturing Engineer/Senior Production Engineer (Manufacturing) establishes manufacturing process sequence and production plans. He/She implements shop floor monitoring and process control plans, and organise manpower, materials and resources to meet production targets. He develops machining and special process plans, and formulates technical solutions for operational issues. His responsibilities also include executing productivity improvement and cost savings programmes, reviewing equipment, materials and processes for manufacturing, and leading negotiations with customers to reconcile product requirements with manufacturing parameters and business needs. He reviews compliance with airworthiness and legislative requirements, while proposing enhancements to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and innovation in targeted areas for continuous process improvements. He appraises staff performance and conducts coaching and mentoring for technical personnel. He is systematic and logical in his work approaches, and possesses strong analytical and leadership skills to steer the team to achieve the desired outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Manufacturing Planning Executive
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The Senior Manufacturing Planning Executive formulates production plans and organises materials, manpower and resources to accomplish manufacturing functions to fulfil customer and financial commitments. He/She validates the master production schedule (MPS) and drives adherence of manufacturing works to project schedules and goals in collaboration with cross-functional leads. He leads material requirements planning and programme reviews with relevant stakeholders. He is responsible for optimising supply chain and logistics planning, contract negotiations, vendor sourcing, inventory planning and control and warehousing operations to meet manufacturing requirements. He leverages data from supply chain management (SCM) systems to enhance decision-making and implements supplier capability development plans to enhance performance. He drives continuous improvements on product on-time delivery and total available man-hours, develops strategies and priorities for critical customer issues, facilitates problem-solving, leads in regular reviews with customers and suppliers, and establishes best practices on process improvements to enhance productivity. He proactively contributes to the development of lean and sustainability practices, and conducts research and digital innovation in targeted areas for continuous process improvements. As a team leader, he appraises staff performance and conducts coaching and mentoring for planning personnel. He should possess advanced statistical, forecasting and analytical skills to predict planning and resource requirements. He is able to drive cross-functional collaboration between internal and external stakeholders to optimise the planning processes and ensure maximum resource utilisation.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior NDT Level 3 Engineer (Manufacturing)
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The Senior NDT Level 3 Engineer (Manufacturing) manages non-destructive testing (NDT) operations for assessing quality of manufactured aircraft components and parts. He/She establishes new NDT techniques and qualifies new procedures. He drives compliance of all NDT inspections with the requirements of customers, original equipment manufacturer (OEM) and EN 4179, NAS 410, NADCAP as appropriate. He develops special process control plans and manages equipment maintenance and operator certification programmes. He also monitors results of NDT for trends and corrective actions, and leads technical audits to ensure compliance with relevant standards and NDT requirements. He reviews compliance with airworthiness and legislative requirements, while proposing enhancements to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and digital innovation in NDT for continuous process improvements. As a team leader, he appraises staff performance and conducts coaching and training for level 1 and level 2 NDT personnel. He is able to work cross-functionally, employing critical reasoning, analytical thinking and problem-solving skills to identify deviations and mitigate potential quality risks in manufacturing operations.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, NDT standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Operations Manager / Senior Production Manager / Senior Manufacturing Manager
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The Senior Operations Manager/Senior Production Manager/Senior Manufacturing Manager oversees and manages all manufacturing, production and engineering operations in the organisation. He/she provides leadership for the organisation and works with cross-functional teams to identify, develop and oversee the implementation of new technologies and products. He approves production plans and establishes customer negotiation strategies. His responsibilities include developing functional plans in alignment with business strategies and goals, establishing operating budget and capital investment plans, and key performance indicators (KPIs) to meet business goals. He drives talent recruitment and management for the organisation. He promotes compliance with airworthiness and legislative requirements, while endorsing the organisation's standard operating procedures (SOPs), safety, health, risk and quality systems. He champions the concept of a lean enterprise and sustainability practices. He also strategises continuous improvement projects, data analytics and digital innovation initiatives to enhance business competitiveness. He is a key organisational expert who advises senior executive management and stakeholders on all strategic, engineering and operational matters. He must demonstrate strategic thinking, foresight and leadership capabilities, and manage relationships with internal and external stakeholders to achieve desired organisational outcomes.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Quality Engineer (Manufacturing)
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The Senior Quality Engineer (Manufacturing) develops the organisations quality management system (QMS) prescribing quality assurance, quality control and inspection standards for manufacturing. He/She leads internal and external quality audits, impact analyses and quality investigations to drive conformance of manufacturing tasks to procedures and standards prescribed by original equipment manufacturers (OEM), regulatory authorities and own organisation. He recommends corrective and preventive actions for quality issues. He defines first article inspection (FAI) requirements for conformance to design specifications and customer requirements. He reviews updates to the technical library and validates alternative processes, tools and inspection technologies. He reviews compliance of manufacturing works with airworthiness and legislative requirements, while proposing enhancements to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He proactively contributes to the development of lean and sustainability practices, and conducts research and digital innovation in targeted areas for continuous process improvements. As a team leader, he appraises staff performance and conducts coaching and mentoring for quality personnel. He possesses a quality, safety and risk compliance mindset, and employs critical reasoning, analytical thinking and problem-solving skills to identify discrepancies, resolve problems and mitigate potential quality risks in manufacturing activities.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, ISO, AN, MS, NAS and MIL standards, Air Transport Association of America (ATA) standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Technician (Assembly)
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The Senior Technician (Assembly) supervises a team of technicians to perform assembly for aircraft components in accordance with technical manuals and standard operating procedures (SOPs). He/She monitors assembly works, performs daily preventive maintenance on machines, and processes documentation as required. He may be authorised by the organisation to perform quality control functions including calibration of measuring tools and equipment, supervision of quality checks and inspections for compliance with assembly requirements, first article inspections (FAI) and tracking of non-conformances. He may also be authorised to perform level 2 non-destructive testing (NDT) processes and evaluate results according to applicable codes, standards and specifications. He monitors compliance with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He implements continuous improvement initiatives and lean practices in the workplace. He works in a hangar or workshop and may be required to work in shifts. He should be systematic and detail-oriented, and able to interact effectively with others to ensure that all issues are resolved appropriately and efficiently.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, NDT standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Senior Technician (Manufacturing)
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The Senior Technician (Manufacturing) supervises a team of technicians to perform manufacturing for aircraft components and parts in accordance with technical manuals and standard operating procedures (SOPs). He/She monitors manufacturing works, performs daily preventive maintenance on machines, and executes part programmes on computer numerical control (CNC) machines. He may be authorised by the organisation to perform quality control functions including calibration of measuring tools and equipment, supervision of quality checks and inspections for compliance with manufacturing requirements, first article inspections (FAI) and tracking of non-conformances. He may also be authorised to perform level 2 non-destructive testing (NDT) processes and evaluate results according to applicable codes, standards and specifications. He monitors compliance with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He implements continuous improvement initiatives and lean practices in the workplace. He works in a hangar or workshop and may be required to work in shifts. He should be systematic and detail-oriented, and able to interact effectively with others to ensure that all issues are resolved appropriately and efficiently.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, NDT standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Store Assistant
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The Store Assistant performs handling, storing and rotating of stock, and is responsible for updating stock levels in the inventory data system. He/She demonstrates awareness of the importance of inventory control and maintains adequate stock levels to avoid overstocking and obsolete or aged lots. He is conversant with the store layout and ensures proper housekeeping. He is expected to adhere to the organisation's standard operating procedures (SOPs), and safety, health and quality systems. He supports in implementation of continuous improvement initiatives in the workplace. He works in a warehouse or store environment and is responsible for the safe and efficient operation of the material handling equipment. He should be systematic, orderly and detail-oriented. He is expected to coordinate work with internal and external stakeholders to accomplish his work.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards
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Aerospace
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Manufacturing
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Technician (Assembly)
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The Technician (Assembly) performs assembly tasks for aircraft components in accordance with technical manuals and standard operating procedures (SOPs). He/She operates workshop equipment, tools and machines for the assembly of aircraft components. He also keeps abreast of latest developments of related systems by updating himself through relevant manuals and other publications. He may be authorised by the organisation to perform quality control functions, including inspection of incoming materials and assembled components and parts, and registration of non-conformances. He may also be authorised to perform level 1 non-destructive testing (NDT) functions under supervision, evaluate for acceptance or rejection, and record results as specified in the work instructions. He complies with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He supports in implementation of continuous improvement initiatives and lean practices. He works in a hangar or workshop and may be required to work in shifts. He should be systematic and detail-oriented, and able to work independently and in a team to accomplish assigned tasks.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, NDT standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Technician (Manufacturing)
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The Technician (Manufacturing) performs manufacturing tasks for aircraft components and parts in accordance with technical manuals and standard operating procedures (SOPs). He/She operates workshop equipment, tools and machines for the manufacturing of precision parts, and performs computer numerical control (CNC) as required. He may be authorised by the organisation to perform quality control functions, including inspection of incoming materials and manufactured components and parts, and registration of non-conformances. He may also be authorised to perform level 1 non-destructive testing (NDT) functions under supervision, evaluate for acceptance or rejection, and record results as specified in the work instructions. He complies with airworthiness and legislative requirements, and the organisation's safety, health and quality systems. He supports in implementation of continuous improvement initiatives and lean practices. He works in a hangar or workshop and may be required to work in shifts. He should be systematic and detail-oriented, and able to work independently and in a team to accomplish assigned tasks.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, NDT standards, Special process standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Aerospace
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Manufacturing
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Trainee Technician
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The Trainee Technician performs general manufacturing and housekeeping tasks in accordance with standard operating procedures (SOPs). He/She must be able to use hand tools for work requirements and interpret technical drawings and blue prints. He is required to adhere to the organisation's safety, health and quality systems, and support implementation of continuous improvement initiatives in the workplace. He works in a hangar or workshop and under close supervision. He may also be required to work in shifts based on operation schedules.
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In accordance with: International Civil Aviation Organisation (ICAO) legislation, Air Navigation Order (ANO), Singapore Airworthiness Requirements (SAR), Relevant foreign aviation legislations, Workplace Safety and Health (WSH) Act, Environmental standards, Aerospace quality management system standards, *Performance Expectations are non-exhaustive and subject to prevailing regulations
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Agrifood
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Agriculture
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Agriculture Technician
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The Agriculture Technician executes farming operation work in accordance with production schedule to support food crop production in a sustainable manner, while complying with prevailing regulations on agricultural practices and food safety standards. He/She performs food crop propagation, crop cultivation, harvesting, post-harvest and related farming activities, as well as performs routine maintenance on farming equipment and facilities. He also produces production report on food crop health, and yield rate for supply management. He executes agricultural farming tasks with some supervision by following prescribed standard operating procedures. He works in a controlled agriculture farming environment and adheres to biosecurity, sustainability and workplace safety and health practices and regulations.
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Agrifood
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Agriculture
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Agriculturist
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The Agriculturist manages the execution of daily farming operations, involving seedlings propagation, harvesting, and post-harvest activities in accordance with production schedule. He/She is to achieve productivity objectives and targets in a sustainable manner. He is the agriculture science subject matter expert responsible for food crop health management to enhance the quality and yield of the food crops production. He is also responsible for ensuring the smooth operations of farming facilities, equipment and machinery. He leads thefarming operation work in compliance with prevailing regulations on agricultural practices, food safety standards and Workplace Safety and Health practices and requirements. He allocates work, monitors performance, and reports to the management regarding all farming activities. He also provides daily updates on production reports and inventory status.
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Agrifood
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Agriculture / Aquaculture
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Farm Worker
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The Farm Worker performs farming operation works in accordance with instructions and under supervision to support the farm production. He/She performs farming tasks including food crop cultivation and/or aquatic food animals rearing, harvesting, post-harvest, delivery, and related farming activities, as well as general housekeeping of the farm premises. He works in a controlled farming environment and adheres to farm biosafety, sustainability and workplace safety and health practices and regulations. He must possess swimming abilities if working in an open-water aquatic farms environment and/or large water aquatic tanks.
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Agrifood
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Aquaculture
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Aquaculture Technician
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The Aquaculture Technician executes farming operation work in accordance with production schedule to support the food fish production in a sustainable manner, while complying with prevailing regulations on aquacultural practices and food safety standards. He/She performs aquatic food animal breeding, rearing, harvesting, post-harvest and related farming activities, as well as performs routine maintenance on farming equipment and facilities. He also produces production report on aquatic food animal health and growth rate for supply management. He works in an open-water aquatic farms environment and/or large water aquatic tanks and must possess swimming abilities. He executes aquacultural farming tasks with some supervision by following the prescribed standard operating procedures and adherence to biosecurity, sustainability and workplace safety and health practices and regulations.
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Agrifood
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Aquaculture
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Aquaculturist
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The Aquaculturist manages the execution of daily farming operation, involving aquatic food animals breeding, harvesting, and post-harvest activities in accordance with production schedule. He/She is to achieve productivity objectives and targets in a sustainable manner. He is the aquaculture science subject matter expert responsible for aquatic food animal health managementto enhance the quality and yield of the aquatic food animal production. He is also responsible for ensuring the smooth operations of farming facilities, equipment and machinery. He leads the aquaculture teams in carrying out the farming operations work in compliance with prevailing regulations on aquacultural practices, food safety standards and Workplace Safety and Health practices and requirements. He allocates work, monitors performance, and reports to the management regarding all farming activities. He provides daily updates to the management on production reports and inventory status.
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Agrifood
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General Management
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Farm Manager
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The Farm Manager oversees the farm management and is accountable for fulfilling sales target. He/She is responsible for strategic planning on farm production capability and capacity, as well as managing the operating budget, agri-inputs materials, resources, and manpower deployment. He leads farm production by establishing processes, systems, andtechnology integration to ensure that farm production is achieved in a timely, cost-effective and sustainable manner. He prepares the production schedules and ensures productivity objectives and targets are met. He develops and incorporates Good Agricultural Practices, Food Safety Standards and Workplace Safety and Health practices in the entire farming operations. He also drives the adoption of innovative and smart farming technologies to continuously improve the overall productivity and efficiency of the farming operations. He is also responsible for leading the business development efforts to grow the farm business. He secures new clients and sales as well as takes part in agriculture industry events to promote the farm's produce.
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Air Transport
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Airport Emergency Services
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Airport Emergency Assistant Manager
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The Airport Emergency Assistant Manager is responsible for assessing and evaluating airport safety and security needs and overseeing airport emergency operations. He/She is in charge of deploying manpower resources to incident sites and collaborating with the airport community to respond to incidents, accidents and emergencies. Moreover, he coordinates external training for new equipment operations and develops workforce learning plans and on-the-job training programmes. To prevent safety and/or security breaches, he enforces a strong safety and/or security culture in the workplace and recommends action plans. To manage and coach a team, the Airport Emergency Assistant Manager is able to undertake a plethora of training programs, activities and assessments to be kept up-to-date with current emergency preparedness procedures. He works in shifts and possesses a Class 3 driving licence and Airfield Driving Permit (ADP) to operate advanced fire vehicles, vessels and specialised firefighting equipment. He is physically and mentally fit with good hearing and eyesight. He is able to maintain composure and exercise clarity of thought in times of stressful situations. He has strong leadership and people management capabilities to coach team members and ascertain their training needs.
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In accordance with: Singapore Qualified Driving Licence (Class 3), Airfield Driving Permit (ADP) and a pass in Individual Physical Proficiency Test (IPPT)
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Air Transport
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Airport Emergency Services
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Airport Emergency Manager
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The Airport Emergency Manager oversees and manages the projection of manpower and resource needs of the airport emergency services department in the organisation. He/She spearheads research projects on new emergency services technologies in collaboration with external agencies. To enhance emergency operational capabilities of the airport, he sources for and manages the acquisition of new equipment. He acts as the point of contact to manage emergency exercise plans and emergency preparedness audits with external stakeholders. Not only does he handle issues impacting staff morale, he is also the driving force behind the change management initiatives for the organisation. The Airport Emergency Manager has an in-depth knowledge of airport and aviation facilities and operations. He also has prior experience in the field of firefighting and rescue. He possesses exceptional analytical skills with sound knowledge of airport policy requirements and safety regulations. Moreover, he has strong leadership skills and excels in stakeholder and people management capabilities to manage a wide range of airport stakeholders and lead staff and teams.
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Air Transport
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Airport Emergency Services
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Airport Emergency Officer
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The Airport Emergency Officer executes emergency and security drills in the event of airport emergencies, incidents or accidents. He/She operates vehicles and equipment during emergencies and provides initial emergency medical aids. Besides briefing airport stakeholders of their responsibilities in the event of emergencies, he conducts regular checks on the functionality of firefighting equipment and vehicles in the airport. In bids to maintain personnel operational readiness and pass the various operational readiness tests administered, he attends courses and training sessions. The Airport Emergency Officer reports to relevant authorities should breaches in safety and/or security occur. The Airport Emergency Officer possesses a Class 3 driving licence and Airfield Driving Permit (ADP) to operate advanced fire vehicles, vessels and specialised firefighting equipment. He works in shifts and travels to different airports and airbases when necessary. He is physically and medically fit with good hearing and eyesight. In addition, he possesses good communication skills to work effectively in a team along with a strong inclination for rescue work.
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In accordance with: Singapore Qualified Driving Licence (Class 3), Airfield Driving Permit (ADP) and a pass in Individual Physical Proficiency Test (IPPT)
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Air Transport
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Airport Emergency Services
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Airport Emergency Officer (Specialist)
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The Airport Emergency Officer (Specialist) coordinates the deployment of manpower to ensure adequate emergency support at all times. He/She acts as vehicle commander during emergency operations and oversees junior officers to administer emergency medical aid. In order to maintain and upkeep all firefighting and rescue equipment, he coordinates with Original Equipment Manufacturers (OEMs) and term contractors for equipment troubleshooting. Subsequently, he mentors and guides junior officers to excel in operational readiness tests administered by the organisation and also carries out safety and/or security checks in the airport. The Airport Emergency Officer (Specialist) possesses a Class 3 driving licence and Airfield Driving Permit (ADP) to operate advanced fire vehicles, vessels and specialised firefighting equipment. He works in shifts and travels to different airports and airbases when necessary. He is well-trained in personnel operational readiness and is able to maintain composure under pressure. He is physically and medically fit with good hearing and eyesight to distinguish major colours. He has excellent communication and interpersonal skills, along with a strong inclination for rescue work. He has good leadership skills which allow him to coach junior team members on the job.
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In accordance with: Singapore Qualified Driving Licence (Class 3), Airfield Driving Permit (ADP) and a pass in Individual Physical Proficiency Test (IPPT)
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Air Transport
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Airport Emergency Services
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Vice President
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The Vice President leads and manages the endorsement of policies that govern the Standard Operating Procedures (SOPs) to be executed in the event of emergencies. He/She works with senior representatives from different departments to enhance emergency response readiness of the organisation and formulates contingency plans for different services affected during incidents or accidents. He is in charge of evaluating all activities with regards to airport emergency services in order to identify and establish goals for long-term planning. He also initiates new projects for the airport and builds broad professional networks within and outside the organisation. As the Vice President for Airport Emergency Services, he possesses an in-depth knowledge of all airport and aviation facilities and operations. He is cognisant of new technologies and regulations impacting the aviation industry. In addition, he has exceptional leadership and negotiation skills to lead the organisation and manage external stakeholders effectively. He also possesses strong networking skills and a high level of resourcefulness in order to establish partnerships with industrial professionals and alliances internally, externally and virtually.
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Air Transport
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Airport Engineering
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Assistant Manager (Operations & Maintenance / Specialised Systems / Projects)
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The Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) is responsible for the coordination of maintenance works and the development of maintenance plans for airfield specialised systems. He/She assesses and provides technical inputs on the feasibility of solutions provided by contractors and consultants to perform maintenance works. In order to prevent safety and/or security breaches, he reviews and approves audit documentation whilst recommending action plans. He also enforces conformity to regulatory and safety standards and leads small-scale capital replacement project tenders. The Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) has a sound knowledge of engineering principles, methods and practices. He also has experience in the design and management of airport projects. He possesses an Airfield Driving Permit (ADP) to work in landing fields, runways and other construction sites. To develop feasible action plans, he is results-oriented with excellent analytical capabilities and stakeholder management skills. He is also adept in project management, along with advanced computer skills and abilities to utilise design software.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Airport Engineering
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Associate (Operations & Maintenance / Specialised Systems / Projects)
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The Associate (Operations & Maintenance/Specialised Systems/Projects) is responsible for the inspection and maintenance of airfield surfaces and specialised systems in accordance with Standard Operating Procedures (SOPs). He/She compiles and produces status reports on airfield systems and collaborates with third-party service providers to execute maintenance works. He also carries out precautionary measures to ensure safety of the teams and escalates reports of safety and/or security breaches to relevant authorities. Besides working closely with third-party service providers and ensuring all procedures conform to regulatory and safety standards of the organisation, the Associate (Operations & Maintenance/Specialised Systems/Projects) has a good understanding of technical drawings, specifications and requirements in order to perform maintenance and conduct safety checks. He possesses an Airfield Driving Permit (ADP) to work at the airport, landing fields, runways and other construction sites. He possesses good communication and interpersonal skills. He is also detail-oriented which allow him to produce accurate test results and reports.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Airport Engineering
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Manager (Operations & Maintenance / Specialised Systems / Projects)
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The Manager (Operations & Maintenance/Specialised Systems/Projects) aims at improving airport operations by directing and overseeing the development of airfield maintenance plans. He/She approves project schedules, directs engineering projects and develops systems to monitor adherence to safety and/or security standards. Leading the large-scale capital replacement project tenders, he ensures the conformity of regulatory and safety standards by the organisation. To determine and fulfil the maintenance needs of airport infrastructure and facilities, he engages and works closely with airport stakeholders and authorities. He also undertakes various engineering initiatives to meet the strategic plans and targets of the organisation. The Manager (Operations & Maintenance/Specialised Systems/Projects) has a firm grasp of dynamic airport environments and priorities. He has a high level of independence and resourcefulness to stay abreast of international best practices and emerging technologies for airport engineering and design. He also holds sound competencies in leadership and people management skills to lead staff and teams and manage external stakeholders effectively. He possesses sterling analytical capabilities and interpersonal skills, including excellent oral and written communication proficiencies.
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Air Transport
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Airport Engineering
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Senior Associate (Operations & Maintenance / Specialised Systems / Projects)
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The Senior Associate (Operations & Maintenance/Specialised Systems/Projects) evaluates maintenance defects and puts up proposals for the maintenance courses of action for airport equipment and operations. He/She also oversees the preparation of schedules for airfield maintenance works and monitors the performance of contractors and consultants against established project Key Performance Indicators (KPIs). Furthermore, he analyses test results of defects and takes appropriate actions to rectify them. His role also comprises writing of technical specifications and scope of work for project tenders. Besides working closely with third-party service providers and ensuring all procedures conform to regulatory and safety standards of the organisation, the Senior Associate (Operations & Maintenance/Specialised Systems/Projects) has a sound comprehension of technical drawings, specifications and requirements to perform maintenance works and conduct safety checks. He possesses an Airfield Driving Permit (ADP) to work at the airport, landing fields, runways and other construction sites. In addition, he is competent in an array of aptitudes which includes project management and advanced computer skills to use design software. He also possesses good interpersonal and stakeholder management skills.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Airport Engineering
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Vice President
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The Vice President is the propelling force in charting directions and driving synergy across systems and engineering projects. He/She sets in motion the activities relating to airport engineering and evaluates the relevance of emerging trends and technologies in the industry on engineering projects. In addition, his responsibilities also comprises driving workplace safety and security programmes and establishing long-term vision and strategies for airport engineering services. To promote the organisation and build business and professional networks at the senior executive level, he builds and forges international partnerships. As the Vice President for Airport Engineering, he has an in-depth knowledge of all airport and aviation facilities and operations and an innate understanding of the organisations standing and competitive advantage. He demonstrates exceptional leadership skills along with outstanding speaking and writing abilities with an emphasis on strategic planning. To cultivate strategic partnerships internally, externally and virtually, he displays remarkable stakeholder management abilities and networking skills.
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Air Transport
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Airport Operations
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Airport Operations Centre Manager
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The Airport Operations Centre Manager manages and resolves complex incidents at the airport. He/She develops and reviews compliance standards and directs new initiatives for the airport. He also implements Standard Operating Procedures (SOPs) for crisis management and provides directions on new airport service offerings. To ensure staff and team members perform to their optimal level, he leads the teams by nurturing and cultivating the necessary capacities to achieve their potential. He ensures smooth delivery of airport projects and leads change management initiatives for the organisation. He also represents the airport before government agencies and other key stakeholders and builds long-term partnerships with them. The Airport Operations Centre Manager has an extensive knowledge of airport and airside operations and a strong understanding of the airport industry standards, policies and practices. He oversees the delivery of projects and travels across terminals in the airport to analyse operational processes and resolve major issues. He has strong communication and people management skills and is able to handle changing environments and priorities. In addition, he possesses profound analytical and problem-solving skills to anticipate customer needs and enhance airport services.
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Air Transport
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Airport Operations
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Duty Terminal Manager
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The Duty Terminal Manager oversees smooth operations within the terminals and determines solutions to address operational and service issues at the terminals. He/She monitors lapses in operational and service delivery and implements appropriate Standard Operating Procedures (SOPs) to remediate services in the airport. Not only does he conduct basic risk assessments, he also enforces compliance of safety and/or security standards in the workplace. He participates in simulated training exercises and innovation trial projects for the organisation. He also assesses the performance and service standards of third-party airport contractors. The Duty Terminal Manager possesses a thorough knowledge of airport services and operations which allow him to manage real-time incidents and crises. He is also able to demonstrate proficient customer service skills to respond to passengers needs and perform touch point engagements. He works in shifts and travels across the terminals to ensure compliance of safety rules and regulations. In addition, he has good communication and interpersonal skills to nurture and manage internal and external stakeholders effectively. Furthermore, he is highly adaptable to changes in a constantly evolving industry and has the ability to think quickly on his feet.
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Air Transport
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Airport Operations
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Terminal Manager
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The Terminal Manager is responsible for planning the delivery of airport services and implementing projects to improve the airport user experience. He/She collaborates with internal and external stakeholders to develop and establish compliance standards for airport operations. Besides leading research to identify new service offerings for the airport, he also enforces safety and/or security standards for the organisation. He sources for contractors to perform airport operations and establishes key indicators to track their performances. He also develops on-the-job training programmes for the department. The Terminal Manager possesses a sound knowledge of airport and airside operations, Standard Operating Procedures (SOPs) and airport security and emergency response plans. He travels across the terminals to review operational processes and resolve incidents at the airport. To ensure operational plans and projects are implemented efficiently and effectively, he displays excellent project management skills with strong communication and stakeholder management skills to interact and engage all customers and stakeholders of the organisation.
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Air Transport
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Airport Operations
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Vice President
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The Vice President is the driving force behind the shaping of the airport services operating models. He/She also sets in motion intervention strategies to mitigate service delivery gaps. He establishes safety and/or security standards for the organisation and creates resource plans for airport operations. In addition, he leads the development of new service innovations for the airport and initiates new projects. He also leads organisational succession planning, capability development and employee engagement initiatives whilst forging international networks to promote the organisation. As the Vice President for Airport Operations, he demonstrates domain expertise in the area of airport organisational structures, operations, programmes and projects. He is cognisant of the competitive and commercial strategies deployed by other international airports which allow him to recommend novel strategies, services and processes for the organisation. He has outstanding leadership skills and exceptional oral and written competencies. With expertise in strategic planning, he is able to lead and elevate airport operations and customer services.
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Air Transport
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Airside Operations
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Airside Duty Manager
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The Airside Duty Manager is responsible for collaborating with airport stakeholders to resolve operational airside issues. He/She manages contractors and issues stop-work orders to contractors who flout airside rules and policies. He also oversees operational systems to allocate stands and ensures the smooth running of these systems. In addition, he addresses internal or external safety and/or security audit issues and develops on-the-job training programmes and learning plans for his teams. The Airside Duty Manager possesses a sound knowledge of airport operations and airside safety management Standard Operating Procedures (SOPs). He is up-to-date on airport security and emergency plans. He possesses an Airside Driving Permit (ADP) to operate vehicles at the airside. Furthermore, he completes paperwork accurately and has good computer skills to manage Gate Management System (GMS), Long-Range Radar and Display System (LORADS) and other operational systems for managing stands allocation. He possesses good leadership skills with strong communication and stakeholder management skills to guide team members and manage stakeholders.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airside Driving Permit (ADP)
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Air Transport
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Airside Operations
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Airside Officer
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The Airside Officer identifies and clears hazards on runways and taxiways. He/She allocates baggage belts and suitable parking stands for aircraft. He also provides flight information updates and performs flight matching and towing coordination activities. Furthermore, he enforces compliance of safety and/or security standards at the airside by carrying out routine inspections and investigating root causes of breaches in safety and/or security policies. The Airside Officer possesses a good knowledge of aerodrome and airside safety Standard Operating Procedures (SOPs). He is also adept in using software such as Gate Management System (GMS), Long-Range Radar and Display System (LORADS) and other operational systems for managing stands allocation. He works in shifts and has an Airside Driving Permit (ADP) to operate vehicles at the airside. He is medically fit with good hearing and eyesight. In addition, he has excellent communication and stakeholder management skills to work with stakeholders at the airside effectively.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airside Driving Permit (ADP)
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Air Transport
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Airside Operations
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Manager (Airside Operations)
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The Manager (Airside Operations) oversees the development of emergency aircraft plans and Foreign Object Debris (FOD) clearance policies and procedures. He/She reviews Standard Operating Procedures (SOPs) to optimise stands allocation and planning operations. He also monitors safety and performance standards at the airside and develops systems to monitor for adherence to safety and/or security standards. To embody the role of a trusted mentor, he determines the developmental needs of staff and teams and guides them to maximise their potential. He also champions change management initiatives for the organisation. The Manager (Airside Operations) has an extensive knowledge of airport and airside operations and aviation industry standards, policies and practices. He is well-versed in the organisations aerodrome and airside safety SOPs. He keeps abreast of the latest international developments and regulations affecting airside operations. In addition, he has profound management skills and excellent stakeholder management skills to lead staff and represent the organisation before external stakeholders.
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Air Transport
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Airside Operations
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Vice President
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The Vice President leads and directs the establishment of procedures and strategies aimed at enhancing the efficiency of airside operations. He endorses changes to Standard Operating Procedures (SOPs) and new technologies to ameliorate overall airside operations. He also acts as the central authority to preside over all airside safety policies. As he initiates new projects for the organisation, he concurrently oversees the succession planning, capability development and employee engagement programmes. In addition, he forges broad international networks in order to promote the airports brand and capabilities. As the Vice President for Airside Operations, he possesses outstanding leadership skills and exceptional oral and written proficiencies. Process optimisation and improvement skills are vital in this role as he would need to continuously seek new ways to enhance airside processes and operations. He has eminent stakeholder management skills to create and nurture a culture of collaboration across the organisation and establish effective working relationships with stakeholders internally, externally and virtually.
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Air Transport
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Baggage Services
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Baggage Services Assistant
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The Baggage Services Assistant operates automated baggage handling systems, Automated Guided Vehicles/Autonomous Vehicles (AGV/AVs) and conveyors to load and unload baggage from aircraft. He/She carries out checks on baggage to ensure there are no hazardous materials and dangerous goods. He tows, loads and unloads baggage containers. He adheres to individual safety and/or security standards in the workplace and reports breaches in safety and/or security standards. A Class 3 Driving Licence and an Airfield Driving Permit (ADP) are required of the Baggage Services Assistant to operate vehicles and conveyors. He works outdoors under all weather conditions as well as works in shifts to accommodate round-the-clock flight arrivals and departures. He is also physically strong and is familiar with baggage handling systems and processes. In addition, he has good time management and communication skills in order to work effectively with the team and carry out his duties.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Baggage Services
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Baggage Services Officer
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The Baggage Services Officer is responsible for all baggage handling operations, including the deployment of resources and resolution of issues when operating baggage handling systems, vehicles and conveyors. He/She verifies the scanning and sequence of baggage loading. He is also tasked with monitoring the dispatch of baggage and issuing dispatch orders. He operates the Baggage Reconciliation System (BRS) to track the movement of baggage. He also works closely with passenger services department to track baggage and assists in implementing safety measures and reports security breaches. Besides having a Class 3 Driving Licence and an Airfield Driving Permit (ADP) to operate vehicles and conveyors, the Baggage Services Officer works outdoors under all weather conditions as well as works in shifts to accommodate round-the-clock flight arrivals and departures. He is also physically strong and is familiar with baggage handling systems and processes. In addition, he possesses good time management skills and is detail-oriented to conduct checks on baggage handling activities. He has good interpersonal and communication skills to work well with others.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Baggage Services
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Executive (Baggage Services)
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The Executive (Baggage Services) is the main point of contact for airline representatives, authorities and other departments to determine baggage handling standards and manpower requirements for baggage handling operations. He/She develops effective plans to mitigate compliance failures. He collates statistics and reports on baggage handling failures and is in charge of implementing new procedures to reduce these occurrences. He enforces a safety and security culture in the workplace and addresses internal or external audit issues. He is responsible for developing on-the-job training programmes and workplace learning plans. A sound knowledge of airport operations, baggage handling procedures and associated administrative procedures to process requests and documentation is expected of the Executive (Baggage Services). He has good stakeholder management skills to handle internal and external stakeholders effectively. He is adept at customer service to handle customer complaints regarding delayed, lost and damaged baggage. In addition, he is results-oriented and possesses excellent written and verbal communication skills. He also has strong interpersonal skills and computer literacy skills.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Baggage Services
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Manager (Baggage Services)
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The Manager (Baggage Services) develops operational strategies to improve baggage handling standards and productivity of teams. He/She leads the development of Standard Operating Procedures (SOPs) to reflect changes in technology, regulatory requirements and performance expectations. He reviews statistics and reports on baggage handling failures and develops systems to monitor adherence to safety and security standards. He drives business development efforts by recommending new products and services that meet customers needs. He is also responsible for developing the teams technical capabilities and maintaining positive morale within the teams. The Manager (Baggage Services) possesses strong interpersonal and stakeholder management skills to build and maintain stakeholder relationships. He has strategic thinking capabilities and foresight to formulate baggage services operations. In addition, he is adaptable and manages stressful situations within a tight time frame. The Manager (Baggage Services) also has excellent communication and people management skills with strong analytical and computer literacy skills.
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Air Transport
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Baggage Services
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Supervisor (Baggage Services)
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The Supervisor (Baggage Services) ensures that baggage handling operations adhere to Standard Operating Procedures (SOPs) and meet established standards. He/She resolves operational issues encountered during baggage handling and ensures the timeliness of baggage dispatch. He conducts investigations on root causes of failures to comply with established standards. He works closely with other departments to rectify cases of delayed, lost and/or damaged baggage. He enforces safety and/or security standards by carrying out periodic checks and investigating breaches. He also serves as a mentor to team members and/or direct reports and is responsible for resolving any conflicts, grievances and disputes among the team. Being adept at customer service to handle customer complaints regarding delayed, lost and damaged baggage is required of the Supervisor (Baggage Services). He requires a Class 3 Driving Licence and an Airfield Driving Permit (ADP) to operate the vehicles and conveyors and works in shifts to accommodate round-the-clock flight arrivals and departures. He possesses good time management skills to handle stressful situations and is detail-oriented to conduct checks. In addition, he has good interpersonal and communication skills to supervise the team and provide on-the-job training.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Baggage Services / Flight Operations / Load Control Services / Technical Services / Cargo Operations / Ramp and Technical Ramp Services / Catering Services
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Vice President
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The Vice President formulates strategies for airport ground handling services and operations. He/She ensures that airport ground handling services and operations are aligned with evolving customer needs, industry technological advancements, brand identity of the airline and commercial objectives of the organisation. He spearheads continuous improvement and business development activities with internal and external stakeholders to improve the profitability of the business. As an organisational leader, he plays a pivotal role in influencing the development of the organisation by making key decisions related to human capital needs. As the Vice President for airport ground handling services and operations, he cultivates relationships with senior stakeholders in the industry to meet and exceed commercial objectives of the organisation. He possesses exceptional leadership, decision-making and stakeholder management skills in order to build strategic partnerships locally and internationally. He has deep insights into airline and airport operations and international trends, regulations and developments affecting airport ground handling services and operations.
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Air Transport
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Cabin Operations
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Cabin Crew
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The Cabin Crew provides excellent service to passengers while ensuring their comfort and safety throughout the flights. He/She tailors his/her approach to accommodate the different needs and interests of passengers. He prepares and serves in-flight meals as well as executes safety and security procedures during emergencies. He administers in-flight sales activities and maintains cabin hygiene and cleanliness according to the airline standards. The Cabin Crew works in a team and is comfortable working in an enclosed environment on the aircraft for long periods of time. He fulfils the minimum height requirements which allow him to reach overhead compartments and carry out safety and emergency procedures on board. The Cabin Crew is able to work irregular hours and is on standby to report for immediate duties during pre-arranged periods. He upholds high standards of personal grooming and presentation. In addition, he displays excellent communication and interpersonal skills to work in a multicultural setting and is committed to providing impeccable service.
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Air Transport
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Cabin Operations
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Cabin Crew Executive
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The Cabin Crew Executive is responsible for establishing cabin crew service standards and goals. He/She revises policies to enhance quality and delivery of passenger services. He monitors cabin performances and administers performance appraisals for cabin crew. He is tasked with cabin crew rostering and management of crew attendance. He develops workplace learning plans and structured training programmes for the organisation to enhance competence of the cabin crew. A sound knowledge of all airline safety and security regulations, policies, systems and processes is expected of the Cabin Crew Executive. He is kept up-to-date with all the airline facilities and services. He displays exemplary grooming standards and highest levels of professionalism at all times. The Cabin Crew Executive has excellent verbal and written communication skills and strong leadership skills to manage and provide guidance to cabin crew members.
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Air Transport
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Cabin Operations
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Cabin Crew Manager
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The Cabin Crew Manager drives and enhances the performances of the cabin crew across the airline and ensures compliance with the airlines operational manuals, policies and all relevant legislation. He/She reviews cabin crew feedback and performance appraisal reports. He determines the performance standards for the cabin crew and allocates resources for flights in collaboration with the network planning department. He also conducts hiring interviews and analyses customers needs to identify new services for the airline. He is able to cultivate business relationships with airport agencies, authorities and customers. Besides having an extensive knowledge of all airline policies, regulations, facilities and services, the Cabin Crew Manager also possesses a positive and passionate attitude towards the industry stakeholders. He has excellent leadership skills to direct cabin crew members and staff and foster teamwork by leading, inspiring and engaging the workforce. In addition, he has excellent communication, analytical, negotiation and people management skills.
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Air Transport
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Cabin Operations
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Cabin Crew Team Lead / Cabin Crew Auditor
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The Cabin Crew Team Lead/Cabin Crew Auditor provides proactive front-line management to a large and multicultural cabin crew workforce. He/She manages the service and performance standards of cabin crew members by conducting extensive service quality audits to uncover areas for service enhancement. He provides performance feedback to cabin crew members and serves as a mentor by consistently displaying the highest levels of professional standards. The Cabin Crew Team Lead/Cabin Crew Auditor possesses in-depth knowledge of flight operations, details and schedules. He displays exemplary knowledge of the airlines service standards, policies and procedures. In addition, he also demonstrates excellent interpersonal skills and possesses the capabilities to inspire others to meet the airline service standards. He has good leadership skills to manage and reward cabin performances accordingly.
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Air Transport
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Cabin Operations
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Crew-in-Charge
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The Crew-in-Charge supervises the cabin crew and ensures the efficiency and smooth running of all cabin operations throughout the flights. He/She determines service goals for the flights, assigns work areas and tasks and guides the cabin crew to achieve expected service goals. He also manages unruly passengers on board and communicates with the Captain and ground services personnel to resolve flight matters. He ensures meal services are executed in line with airline policies and passengers requests and acts as a mentor for cabin crew members. The Crew-in-Charge possesses thorough knowledge of airline in-flight operations and cabin safety standards. He is comfortable working in an enclosed environment on the aircraft for long periods of time. He also fulfils the minimum height requirements which allow him to reach overhead compartments and carry out safety and emergency procedures on board. The Crew-in-Charge has irregular work patterns and is on standby to report for immediate duties during pre-arranged periods. He upholds high standards of personal grooming and presentation. In addition, he possesses excellent interpersonal and people management skills to oversee the cabin crew team as well as handle difficult or unruly passengers.
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Air Transport
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Cabin Operations
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Vice President
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The Vice President establishes and sets the direction of the cabin crew performances and services in line with the brand identity of the airline. He/She champions organisational succession planning, capability development and employee engagement initiatives for the organisation. He develops strategies to drive operational efficiency and passenger satisfaction and increases profitability for the airline. He is able to work closely with the industry partners to identify new business opportunities for the organisation. He also forges international networks to promote the organisation and builds business and professional networks at the senior executive level. As Vice President for Cabin Operations, he is able to demonstrate a positive and passionate attitude towards the industry stakeholders and establish effective working relationships with business leaders, government representatives, passengers, members of the public, unions and other important stakeholders of the organisation. He also possesses exceptional leadership skills, speaking and writing abilities. Furthermore, he has excellent communication, analytical, negotiation and people management skills.
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Air Transport
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Cargo Operations
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Cargo Assistant
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The Cargo Assistant is responsible for administering air cargo operations such as handling incoming and outgoing cargo and verifying import and export documents and airworthiness standards. He/She transfers cargo within the warehouses including storing and stowing dangerous goods in designated cargo areas. He also ensures compliance with all safety and/or security standards. Besides being physically strong to lift heavy packages, the Cargo Assistant also possesses a valid driving licence to operate technical equipment. He works outdoors under all weather conditions as well as works in shifts to accommodate round-the-clock flight arrivals and departures. He possesses good communication skills to work effectively with the team.
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In accordance with: Singapore Qualified Driving Licence (Class 3)
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Air Transport
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Cargo Operations
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Cargo Officer
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The Cargo Officer ensures that cargo shipments are handled and stored according to Standard Operating Procedures (SOPs) and handling requirements. He/She prepares all essential cargo documentation and performs stock control and housekeeping operations to ensure shipments are arranged according to cargo plans. He also follows and implements safety and/or security measures and escalates safety and security breaches. Besides being knowledgeable in operating different equipment and vehicles related to cargo operations, the Cargo Officer works under all weather conditions as well as in shifts to accommodate round-the-clock flight arrivals and departures. He is also familiar with the safety standards and regulations set by the organisation and other authorities. In addition, he is detail-oriented, meticulous and works well with others.
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In accordance with: Singapore Qualified Driving Licence (Class 3)
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Air Transport
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Cargo Operations
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Executive (Cargo)
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The Executive (Cargo) collaborates with airlines to determine their cargo shipment requirements and updates Standard Operating Procedures (SOPs) to reflect new international regulations and air laws. He/She evaluates warehousing standards and storage plans to ensure compliance with SOPs. He also develops action plans to prevent the recurrence of safety and/or security issues and manages major operations involving hazardous materials and/or dangerous goods. He is also accountable for manpower deployment and developing on-the-job training programmes and workplace learning plans. Besides having a sound knowledge of cargo handling procedures, the Executive (Cargo) is kept up-to-date with international airfreight regulations as well as safety regulations and practices of the organisation. He possesses excellent communication skills, strong people and clientele management skills. The ability to handle problems and being resourceful are also key attributes. In addition, he is able to work under pressure with good multi-tasking skills.
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Air Transport
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Cargo Operations
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Manager (Cargo)
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The Manager (Cargo) leads the development of operational strategies to improve the effectiveness of air cargo and warehouse operations. He/She is responsible for driving continuous improvement and business development initiatives to optimise processes and meet customer needs. He develops Standard Operating Procedures (SOPs) and systems to mitigate safety and/or security risks and monitors the adherence to safety and/or security standards. He also advises authorities and other teams to manage incidents involving hazardous materials and/or dangerous goods. He develops the teams technical capabilities and maintains positive morale within the teams. The Manager (Cargo) has an extensive knowledge of cargo handling procedures, international airfreight regulations and policy requirements. He is also well-versed in organisational safety regulations and practices. He possesses strong interpersonal and stakeholder management skills in order to build and maintain stakeholder relationships. In addition, he is adaptable and manages stressful situations within a tight time frame. He also has strong communication and people management skills with outstanding computer literacy and problem-solving skills.
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Air Transport
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Cargo Operations
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Supervisor (Cargo)
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The Supervisor (Cargo) oversees cargo handling operations to ensure adherence to Standard Operating Procedures (SOPs) and established handling standards. He/She monitors the development of cargo load plans and organises warehouse operations based on warehousing situations and contingencies. He enforces safety and/or security standards by carrying out periodic safety checks and investigating security breaches. He also serves as a mentor to team members and/or direct reports and is responsible for resolving conflicts, grievances and disputes among the team. The Supervisor (Cargo) has an adept knowledge in operating different equipment and vehicles in compliance with the safety standards and regulations set by the organisation. He works under all weather conditions as well as works in shifts to accommodate round-the-clock flight arrivals and departures. In addition, he possesses good communication, interpersonal and supervisory skills to interact with people at all levels and provide guidance to the team.
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In accordance with: Singapore Qualified Driving Licence (Class 3)
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Air Transport
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Catering Services
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Catering Assistant
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The Catering Assistant is tasked with administering catering services such as handling logistics to supply fresh ingredients, preparing in-flight meals and delivering meals to aircraft. He/She checks the flight kitchens to ensure compliance with safety, hygiene and food disposal practices. The Catering Assistant possesses a Class 3 Driving Licence and an Airfield Driving Permit (ADP) to operate vehicles and transport food carts. To perform his duties effectively, he is also familiar with proper housekeeping procedures and food safety standards. He works in shifts to accommodate round-the-clock flight arrivals and departures. He is detail-oriented and is able to work well with others.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Catering Services
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Catering Officer
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The Catering Officer coordinates the administration of catering services such as conducting quality checks on in-flight meals and monitoring the loading and unloading of food carts. He/She facilitates work processes to address hygiene and quality gaps identified from audit findings. He executes safety and security measures and serves as a mentor to team members. The Catering Officer possesses a Class 3 Driving Licence and an Airfield Driving Permit (ADP) to operate vehicles and transport food carts. He is also knowledgeable about meal preparation and food safety practices and other regulations set by the organisation. He works in shifts to accommodate round-the-clock flight arrivals and departures. He is detail-oriented, possesses good time management and interpersonal skills and is able to work well with others.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Catering Services
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Executive (Production / Catering-Cabin)
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The Executive (Production/Catering-Cabin) collaborates with airlines to determine current service levels and implement resource optimisation work plans. He/She is responsible for presenting food hygiene and quality audit findings to higher authorities. He develops action plans to address and prevent the recurrence of safety and/or security issues. He deploys manpower resources to meet production schedules and develops on-the-job training programmes and workplace learning plans to improve the capabilities of teams. The Executive (Production/Catering-Cabin) has a sound knowledge of airport catering services operations and food production processes. He is able to multi-task and manage his teams during stressful situations within a tight time frame. He also possesses excellent communication, interpersonal and people management skills to engage with people at all levels and oversee staff matters.
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Air Transport
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Catering Services
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Manager (Production / Catering-Cabin)
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The Manager (Production/Catering-Cabin) leads collaborative efforts with other departments and airlines to review catering operations and ensure compliance with food hygiene and quality standards. He/She is responsible for driving continuous improvement and business development initiatives to improve productivity and meet customer needs. He develops Standard Operating Procedures (SOPs) and systems to mitigate safety and/or security risks and oversees adherence to safety and/or security standards. He also develops the teams technical capabilities through coaching and maintains positive morale within the teams. The Manager (Production/Catering-Cabin) has an in-depth knowledge of supply chain operations, food handling and production processes in the airline industry. He also possesses remarkable interpersonal and stakeholder management skills to build and maintain relationships with internal and external stakeholders. In addition, he has strong communication and people management skills to lead staff and teams with extensive knowledge of policy requirements and quality and hygiene regulations of the organisation and internationally.
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Air Transport
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Catering Services
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Supervisor (Production / Catering-Cabin)
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The Supervisor (Production/Catering-Cabin) is responsible for overseeing the smooth operations of flight catering services. He/She resolves issues regarding in-flight catering process flows and implements continuous improvement initiatives to address gaps identified in quality audits. He carries out safety and/or security checks and is responsible for resolving conflicts, grievances and disputes among the team. The Supervisor (Production/Catering-Cabin) has a proficient understanding of catering services and food safety practices and regulations of the organisation. He holds a Class 3 Driving Licence and an Airfield Driving Permit (ADP) to operate various equipment and vehicles in compliance with established safety regulations. He works in shifts to accommodate round-the-clock flight arrivals and departures. As a team leader, he possesses strong people management, communication and interpersonal skills.
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In accordance with: Singapore Qualified Driving Licence (Class 3) and Airfield Driving Permit (ADP)
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Air Transport
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Customer Services
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Customer Services Officer (Call Centre) / Customer Service Officer (Reservations & Ticketing) / Passenger Relations Officer
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The Customer Services Officer (Call Centre)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer is responsible for providing assistance to customers by addressing their queries and requests. He/She advises customers on appropriate products and services based on their needs. He is responsible for the preparation of customer documentation. In the case of complex customer requests, he escalates them to senior officers. He is able to abide by safety and/or security standards in the workplace. The Customer Services Officer (Call Centre)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer pays strong attention to details to verify and process documentation. He also shows initiative and quick decision-making skills to provide excellent personalised customer services and support. He is comfortable with various stakeholder interactions whilst working in shifts and possesses adequate computer literacy to process customer documentation.
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Air Transport
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Customer Services
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Customer Services Supervisor (Call Centre) / Customer Service Supervisor (Reservations & Ticketing) / Premium Services Supervisor
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The Customer Services Supervisor (Call Centre)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor identifies and proposes areas of enhancements to improve the airlines customer experiences. He/She coordinates activities of team members to ensure service delivery meets or exceeds expected standards. He enforces safety and/or security compliance in the workplace and conducts investigation on the root causes of all safety and/or security breaches. He manages staff disputes and provides on-the-job training to improve their performance. The Customer Services Supervisor (Call Centre)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor has a strong understanding of the industry to anticipate customer preferences, needs and expectations. He is customer-centric with strong attention to details to identify areas of enhancements for customer service delivery. In addition, he is also able to show initiative and consider industry best practices to solve customer problems and issues. He possesses excellent interpersonal and customer service skills whilst working in shifts. He also displays leadership capabilities in order to manage and mentor junior and senior officers.
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Air Transport
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Customer Services
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Executive (Contact Centre Operations) / Executive (Service Centres) / Executive (Premium Passenger Services)
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The Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) is responsible for enhancing the delivery and efficiency of customer service operations. He/She monitors customer service delivery and develops solutions to boost the airline service standards. He presents ideas to higher authorities to get their endorsement for new service innovations. To uphold safety and/or security standards, he addresses internal and external audits issues and recommends action plans to prevent future breaches. He develops on-the-job training programmes and workplace learning plans to improve the teams capabilities. With good problem-solving skills, the Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) reviews and assesses solutions provided by others and determines the best course of action for the airline. He also has strong communication and interpersonal skills to obtain stakeholders buy-in and is highly competent in computer literacy. He pays strong attention to details and has a strong understanding of the industry to anticipate customer preferences, needs and expectations. Moreover, he is customer-focused to identify areas of enhancements for service delivery and is able to work under pressure with good multi-tasking skills. He also displays strong leadership capabilities to provide guidance to the teams.
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Air Transport
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Customer Services
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Manager (Contact Centre Operations) / Manager (Service Centres) / Manager (Premium Passenger Services)
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The Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) leads and guides the customer services teams to provide professional customer services in line with the airlines customer service standards. He/She forecasts customer needs in order to enhance the airline customer service offerings and competitiveness. He establishes benchmark criteria and Key Performance Indicators (KPIs) on service excellence and proposes actions for service recovery. He leads research to identify opportunities for operations and service enhancements and evaluates customer service satisfaction against industry norms. He drives business development opportunities and builds business networks by developing strategic industry partnerships. He also leads change management initiatives for the organisation. With deep industry expertise, the Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) anticipates the needs and preferences of airline customers and achieves superior customer satisfaction. He also has strong analytical skills to evaluate internal and external alternatives or circumstances and identify favourable unique opportunities to create value for the organisation. He displays exceptional leadership capabilities and communication skills in order to lead his teams as well as engage other managers and staff across the organisation.
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Air Transport
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Customer Services
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Senior Customer Services Officer (Call Centre) / Senior Customer Service Officer (Reservations & Ticketing) / Senior Passenger Relations Officer
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The Senior Customer Services Officer (Call Centre)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer provides specialised customer service delivery. He/She identifies customer preferences, needs and expectations and strives to exceed them. He is also able to meet the needs of premium customers at the service lounges. He supervises the preparation of customer documentation and handles escalated customer requests. He adheres to team safety and/or security standards in the workplace and escalates any reports of safety and/or security breaches. He is a mentor to the customer services officers and guides them in performing day-to-day tasks. Being detail-oriented with good communication skills, the Senior Customer Services Officer (Call Centre)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer is able to work well with others. He is tactful and diplomatic when dealing with difficult situations and provides excellent customer services and support. He also has strong attention to details to verify and process documentation. He is comfortable in facilitating face to face interactions whilst working in shifts. Moreover, he has good computer skills to process passenger documentation. He is able to understand the developmental needs of officers in order to mentor them.
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Air Transport
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Customer Services
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Vice President
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The Vice President is responsible for the alignment of customer services with evolving customer needs, technological advancements and airline brand identity. He/She is able to drive strategies to champion service excellence and foster an exceptional customer experience. He develops strategies, long-range plans and innovative ideas to enhance customer operations and services. He also aligns human resources with business needs and develops and strengthens executive management relations. He identifies business opportunities and forges international networks to promote the organisation. As the Vice President for Customer Services, he possesses exceptional communication skills and outstanding analytical and problem-solving skills. He has strong people management skills to coach and lead his teams effectively and demonstrates a positive and passionate attitude towards the industry stakeholders. He also possesses strong leadership skills and exceptional speaking and writing abilities. With expertise in strategic planning, he is able to improve and/or enhance the airline operations and customer service.
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