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Hos_Sentiment

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slightly difficult to find
NEGATIVE
nice facilities, tv, fridge, free toiletries
POSITIVE
calm environment, nice deco
POSITIVE
ac only covers part of the room
NEUTRAL
cash only
NEUTRAL
option for transfer from/to da nang
NEUTRAL
amazing hotel!!! was all perfect
POSITIVE
great location
POSITIVE
friendly staff
POSITIVE
well designed room with a comfortable bed
POSITIVE
a like their smart approach to the hotel business
POSITIVE
the breakfast was good
POSITIVE
it is excellent value $ for money
POSITIVE
good facility light changes color
POSITIVE
good value and location
POSITIVE
breakfast wasn’t great, especially when we were given a packed lunch on check out because we left early
NEGATIVE
it was just some bread, jam and butter all still packed in wrappers
NEGATIVE
from the first greeting to the last farewell, lucien hotel blew my mind and exceeded all expectations
POSITIVE
i was amazed with their outstanding level of customer service and how accommodating they were when we first arrived
POSITIVE
staff
POSITIVE
always greeted us with a warm smile and was very informative with great ideas to add into our itinerary
POSITIVE
this was an unforgettable experience
POSITIVE
lake view room was not ready at check in time
NEGATIVE
was not clean
NEGATIVE
staff not really helpful
NEGATIVE
balcony was dirty
NEGATIVE
would not recommend it
NEGATIVE
very friendly, helpful staff
POSITIVE
very quiet location
POSITIVE
comfortable bed
POSITIVE
great air conditioning and a fan
POSITIVE
good shower
POSITIVE
nice balcony clean
POSITIVE
no reading light by the bed
NEGATIVE
very average breakfast
NEGATIVE
breakfast is ok
NEGATIVE
miss thi assistance is exceptional
POSITIVE
front desk staff are very helpful
POSITIVE
amenities like conditioner,shaving kits not available in the room
NEGATIVE
intercom phone in the room not working
NEGATIVE
massage and spa services not available
NEGATIVE
not too many restaurant choices nearby
NEGATIVE
staff super friendly and helpful with our onward travels
POSITIVE
we were on the top floor could see through the privacy curtains when the bed light was on
NEGATIVE
great location
POSITIVE
free breakfast
POSITIVE
lovely terrace and view
POSITIVE
very friendly helpful staff
POSITIVE
great location
POSITIVE
very clean rooms and bathrooms
POSITIVE
we loved our stay at bonsai villa hotel
POSITIVE
location excellent
POSITIVE
about 400 metres from the old town
POSITIVE
cleanliness excellent
POSITIVE
spotlessly clean throughout our room a very spacious room with a balcony bed
POSITIVE
big bed with a new very comfortable mattress
POSITIVE
not too hard, not too soft
POSITIVE
bathroom and shower
POSITIVE
spacious bathroom with a panelled walk in shower
POSITIVE
plenty of hot water
POSITIVE
breakfast fabulous, made to order breakfast western or asian with very nice local fruit
POSITIVE
gardens and swimming pool a bonsai real art exhibition with a mini japanese bridge and a koi pond full of colourful fish surrounds the swimming pool
POSITIVE
the hosts and staff gracious, accomodating and extremely helpful
POSITIVE
their english is good
POSITIVE
this small family run hotel ticks all the boxes and excedes expectations
POSITIVE
we didn’t like leaving the place
POSITIVE
it was so confortable and we were impressed by the kindness of the people from the hotel and also from the island during our stay
POSITIVE
highly recommended
POSITIVE
the staff were exceptional
POSITIVE
willingness to help
POSITIVE
courtious
POSITIVE
prompt in responding with any of our needs
POSITIVE
the room was very small
NEGATIVE
photos seemed to show a much larger room
NEGATIVE
the rooftop garden was closed and supposedly under re-construction but upon investigating the area there was no construction
NEGATIVE
google images also showed a rooftop swimming pool but the pool was inside, which you walked right past on the way to dining area
NEUTRAL
no pool lounges as there was no room for these, so, not possible to lounge around the pool
NEGATIVE
our balcony looked across to a building site, where construction workers drilled and banged away every day from early morning to early evening
NEGATIVE
lovely staff - especially at reception and breakfast service
POSITIVE
great room - huge, with quality furniture, extra large bed and tv
POSITIVE
our suite had two big balconies, separate lounge, bathroom with bath and walk in shower and two sinks
POSITIVE
great breakfast - buffet with made to order egg dishes as well as various hot vietnamese options, fresh tropical fruit, pastries, homemade yoghurt
POSITIVE
nice pool and sunbed area too
POSITIVE
i don't normally post reviews, but felt that villa hue deserved recognition as one of the best hotels we've stayed in during our 20+ years of travel
POSITIVE
staff was very accomodating with all of our needs
POSITIVE
you can't beat the location - step out and all the action is right there
POSITIVE
though in a heavily touristy district, plenty of space/cars to 'grab' one and take off to your fav district
POSITIVE
we stayed here twice w/ a 2 day break in between and they were nice enough to see if we could have the same room for both stays
POSITIVE
the staff was amazing! they made the stay very good
POSITIVE
the facilities were clean and the bed was comfortable
POSITIVE
plus a great location
POSITIVE
i enjoyed the little rooftop as well
POSITIVE
location is very convincing to reach
POSITIVE
absolutely everything
POSITIVE
the room was big clean and with great views
POSITIVE
the location was amazing, a short walk (5min) to old town and the japanese bridge area
POSITIVE
the staff went above and beyond to make us as comfortable as possible and even went searching for items we needed when we were a bit sick
POSITIVE
the rooftop pool was amazing and had we not had such cloudy days the sunset up here would have been stunning
POSITIVE
laundry is cheap ($2 per kg) and ready for you in the same day
POSITIVE
$
POSITIVE