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d189bf23b6ff31b08faae6380433c7c7_10 | * IBM Support provides a traces string that needs to be gathered with the commands. With trace enabled, you recreate the issue or wait for a reoccurrence before running the provided commands to gather and upload the data to IBM. |
d189bf23b6ff31b08faae6380433c7c7_11 | RELATED INFORMATION
A simplified Chinese translation is available [http://www.ibm.com/support/docview.wss?uid=swg21644209]
Cross reference information Segment Product Component Platform Version Edition Business Integration IBM Business Process Manager Standard General AIX, Linux, Linux zSeries, Solaris, Windows 8.5 Business Integration IBM Business Process Manager Express General Linux, Linux zSeries, Windows 8.5
PRODUCT ALIAS/SYNONYM
BPM |
b53ea82f68cce10e0f1f87fbf5d169a7_0 | IBM Errors Found in crm_mon - PureData System for Analytics - United States fencing route; crm_mon; failed resources; netezza TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
Failed resources are found when checking the cluster status using crm_mon.
RESOLVING THE PROBLEM
The following steps can be used to clear each failed resource using cib_tool.pl.
[root@system pts]# /opt/nz-hwsupport/pts/cib_tools.pl
heartbeat is running on ha1
heartbeat is running on ha2
No split brain detected on ha1
No split brain detected on ha2
CRM running on ha1
CRM running on ha2
CIB tools
============
Last updated: Fri Jan 16 18:32:06 2015
Current DC: system (487fb699-c9d5-4dfc-af3c-8358070c151a)
2 Nodes configured.
3 Resources configured.
============
Node: system2 (e3c03746-26c0-4e7e-9e10-c654c1117c18): online
Node: system (487fb699-c9d5-4dfc-af3c-8358070c151a): online |
b53ea82f68cce10e0f1f87fbf5d169a7_1 | Resource Group: nps
drbd_exphome_device (heartbeat:drbddisk): Started system
drbd_nz_device (heartbeat:drbddisk): Started system
exphome_filesystem (heartbeat::ocf:Filesystem): Started system
nz_filesystem (heartbeat::ocf:Filesystem): Started system
fabric_ip (heartbeat::ocf:IPaddr): Started system
wall_ip (heartbeat::ocf:IPaddr): Started system
nz_dnsmasq (lsb:nz_dnsmasq): Started system
nzinit (lsb:nzinit): Started system
Failed actions:
fencing_route_to_ha2_start_0 (node=system, call=29, rc=1): Error
fencing_route_to_ha1_start_0 (node=system2, call=15, rc=1): Error
Failed resources are detected
Options to choose from:
1: Add addtional mount
2: Add virtual ip
3: Disable stonith
4: Enable stonith
5: Clear Failed resource
6: Delete a Resource
7: Display Resources
e: Exit
Choose an option:5
============
Last updated: Fri Jan 16 18:32:15 2015
Current DC: system (487fb699-c9d5-4dfc-af3c-8358070c151a)
2 Nodes configured.
3 Resources configured.
============ |
b53ea82f68cce10e0f1f87fbf5d169a7_2 | Node: system2 (e3c03746-26c0-4e7e-9e10-c654c1117c18): online
Node: system (487fb699-c9d5-4dfc-af3c-8358070c151a): online
Resource Group: nps
drbd_exphome_device (heartbeat:drbddisk): Started system
drbd_nz_device (heartbeat:drbddisk): Started system
exphome_filesystem (heartbeat::ocf:Filesystem): Started system
nz_filesystem (heartbeat::ocf:Filesystem): Started system
fabric_ip (heartbeat::ocf:IPaddr): Started system
wall_ip (heartbeat::ocf:IPaddr): Started system
nz_dnsmasq (lsb:nz_dnsmasq): Started system
nzinit (lsb:nzinit): Started system
Failed actions:
fencing_route_to_ha2_start_0 (node=system, call=29, rc=1): Error
fencing_route_to_ha1_start_0 (node=system2, call=15, rc=1): Error
Failed resources are detected
Failed resources that can be cleared: |
b53ea82f68cce10e0f1f87fbf5d169a7_3 | 0. fencing_route_to_ha2_start_0 (node=system, call=29, rc=1): Error
1. fencing_route_to_ha1_start_0 (node=system2, call=15, rc=1): Error
Select a resource to clear(Input number next to resource to select or
press enter to return):0
crm_resource[11082]: 2015/01/16_18:32:21 info: Invoked: crm_resource -r
fencing_route_to_ha2 -C -H system
Resource Cleared Succesfully!
CIB tools
============
Last updated: Fri Jan 16 18:32:23 2015
Current DC: system (487fb699-c9d5-4dfc-af3c-8358070c151a)
2 Nodes configured.
3 Resources configured.
============
Node: system2 (e3c03746-26c0-4e7e-9e10-c654c1117c18): online
Node: system (487fb699-c9d5-4dfc-af3c-8358070c151a): online |
b53ea82f68cce10e0f1f87fbf5d169a7_4 | Resource Group: nps
drbd_exphome_device (heartbeat:drbddisk): Started system
drbd_nz_device (heartbeat:drbddisk): Started system
exphome_filesystem (heartbeat::ocf:Filesystem): Started system
nz_filesystem (heartbeat::ocf:Filesystem): Started system
fabric_ip (heartbeat::ocf:IPaddr): Started system
wall_ip (heartbeat::ocf:IPaddr): Started system
nz_dnsmasq (lsb:nz_dnsmasq): Started system
nzinit (lsb:nzinit): Started system
fencing_route_to_ha2 (stonith:apcmastersnmp): Started system
Failed actions:
fencing_route_to_ha1_start_0 (node=system2, call=15, rc=1): Error
Failed resources are detected
Options to choose from:
1: Add addtional mount
2: Add virtual ip
3: Disable stonith
4: Enable stonith
5: Clear Failed resource
6: Delete a Resource
7: Display Resources
e: Exit
Choose an option:5
============
Last updated: Fri Jan 16 18:32:33 2015
Current DC: system (487fb699-c9d5-4dfc-af3c-8358070c151a)
2 Nodes configured.
3 Resources configured.
============ |
b53ea82f68cce10e0f1f87fbf5d169a7_5 | Node: system2 (e3c03746-26c0-4e7e-9e10-c654c1117c18): online
Node: system (487fb699-c9d5-4dfc-af3c-8358070c151a): online
Resource Group: nps
drbd_exphome_device (heartbeat:drbddisk): Started system
drbd_nz_device (heartbeat:drbddisk): Started system
exphome_filesystem (heartbeat::ocf:Filesystem): Started system
nz_filesystem (heartbeat::ocf:Filesystem): Started system
fabric_ip (heartbeat::ocf:IPaddr): Started system
wall_ip (heartbeat::ocf:IPaddr): Started system
nz_dnsmasq (lsb:nz_dnsmasq): Started system
nzinit (lsb:nzinit): Started system
fencing_route_to_ha2 (stonith:apcmastersnmp): Started system
Failed actions:
fencing_route_to_ha1_start_0 (node=system2, call=15, rc=1): Error
Failed resources are detected
Failed resources that can be cleared: |
b53ea82f68cce10e0f1f87fbf5d169a7_6 | 0. fencing_route_to_ha1_start_0 (node=system2, call=15, rc=1): Error
Select a resource to clear(Input number next to resource to select or
press enter to return):0
crm_resource[17386]: 2015/01/16_18:32:37 info: Invoked: crm_resource -r
fencing_route_to_ha1 -C -H system2
Resource Cleared Succesfully!
CIB tools
============
Last updated: Fri Jan 16 18:32:39 2015
Current DC: system (487fb699-c9d5-4dfc-af3c-8358070c151a)
2 Nodes configured.
3 Resources configured.
============
Node: system2 (e3c03746-26c0-4e7e-9e10-c654c1117c18): online
Node: system (487fb699-c9d5-4dfc-af3c-8358070c151a): online |
b53ea82f68cce10e0f1f87fbf5d169a7_7 | Resource Group: nps
drbd_exphome_device (heartbeat:drbddisk): Started system
drbd_nz_device (heartbeat:drbddisk): Started system
exphome_filesystem (heartbeat::ocf:Filesystem): Started system
nz_filesystem (heartbeat::ocf:Filesystem): Started system
fabric_ip (heartbeat::ocf:IPaddr): Started system
wall_ip (heartbeat::ocf:IPaddr): Started system
nz_dnsmasq (lsb:nz_dnsmasq): Started system
nzinit (lsb:nzinit): Started system
fencing_route_to_ha2 (stonith:apcmastersnmp): Started system
No failed resources |
1b8bd94c3dac1fbebc32c35b0ea57a6e_0 | IBM Security Bulletin: IBM MQ administration command could cause denial of service (CVE-2016-8971) - United States SECURITY BULLETIN
SUMMARY
An administration command can cause IBM MQ to access an invalid memory address, leading to a segmentation failure and causing the queue manager to become unresponsive.
VULNERABILITY DETAILS
CVEID: CVE-2016-8971 [http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2016-8971]
DESCRIPTION: IBM MQ could allow an authenticated user with queue manager permissions to cause a segmentation fault. This would result in the machine needing to be rebooted to resume normal operations.
CVSS Base Score: 5.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/118862 [https://exchange.xforce.ibmcloud.com/vulnerabilities/118862] for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:N/A:H)
AFFECTED PRODUCTS AND VERSIONS
IBM MQ V9.0 Long Term Support Release |
1b8bd94c3dac1fbebc32c35b0ea57a6e_1 | IBM MQ V9.0.0.0 only.
IBM MQ V8.0
IBM MQ V8.0.0.0 - V8.0.0.5 maintenance levels.
REMEDIATION/FIXES
IBM MQ V9.0 Long Term Support Release
Apply 9.0.0.1 [https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm%7EWebSphere&product=ibm/WebSphere/WebSphere+MQ&release=9.0.0.1&platform=All&function=all&useReleaseAsTarget=true] maintenance level.
IBM MQ V8.0
Apply 8.0.0.6 [http://www-01.ibm.com/support/docview.wss?uid=swg21995100] maintenance level.
WORKAROUNDS AND MITIGATIONS
None.
GET NOTIFIED ABOUT FUTURE SECURITY BULLETINS
Subscribe to My Notifications [ http://www-01.ibm.com/software/support/einfo.html] to be notified of important product support alerts like this. |
1b8bd94c3dac1fbebc32c35b0ea57a6e_2 | IMPORTANT NOTE
IBM strongly suggests that all System z customers be subscribed to the System z Security Portal to receive the latest critical System z security and integrity service. If you are not subscribed, see the instructions on the System z Security web site [http://www.ibm.com/systems/z/solutions/security_subintegrity.html]. Security and integrity APARs and associated fixes will be posted to this portal. IBM suggests reviewing the CVSS scores and applying all security or integrity fixes as soon as possible to minimize any potential risk.
REFERENCES
Complete CVSS v3 Guide [http://www.first.org/cvss/user-guide]
On-line Calculator v3 [http://www.first.org/cvss/calculator/3.0]
RELATED INFORMATION
IBM Secure Engineering Web Portal [http://www.ibm.com/security/secure-engineering/bulletins.html]
IBM Product Security Incident Response Blog [http://www.ibm.com/blogs/psirt] |
1b8bd94c3dac1fbebc32c35b0ea57a6e_3 | CHANGE HISTORY
20 February 2017: Original version published.
23 February 2017: Minor corrections to wording.
21 June 2017: Add 9.0 LTS applicability
*The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin.
DISCLAIMER
According to the Forum of Incident Response and Security Teams (FIRST), the Common Vulnerability Scoring System (CVSS) is an "industry open standard designed to convey vulnerability severity and help to determine urgency and priority of response." IBM PROVIDES THE CVSS SCORES "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY. |
1b8bd94c3dac1fbebc32c35b0ea57a6e_4 | RELATED INFORMATION
A Japanese translation is available [http://www.ibm.com/support/docview.wss?uid=swg21999232] |
313f1ad6e018f3ca1d45cffca230d326_0 | IBM RDz TSO EXIT IKJEESX0 TERMINATES with RC04 - United States IKJEESX0 TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
IBM Rational Developer for z Systems (RDz) using TSO Send command may result in the error IKJ79154I for TSO EXIT IKJEESX0, RC 04
SYMPTOM
Issuing the TSO SEND command in a batch job may terminate with this message:
IKJ79154I INSTALLATION EXIT IKJEESX0 REQUESTED TERMINATION.
IKJ79154I REASON CODE X'00000004'.
CAUSE
The RDz TSO Send command will invoke a TSO exit, IKJEESX0 (FEKEESX0) that will terminate with a reason code of 4 if you have not coded a facility class for the FEK.CMD.SEND and FEK.CMD.SEND.CLEAR.
The exit provided by RDz checks to see if the user has the authority to issue the TSO Send command by executing the RACROUTE macro:
RACROUTE REQUEST=AUTH,CLASS=(R5),ENTITYX=(rEntityBL), *
WORKA=(R0),RELEASE=2.2,ATTR=READ,LOG=NOSTAT, *
MF=(E,AUTHCHK) |
313f1ad6e018f3ca1d45cffca230d326_1 | RESOLVING THE PROBLEM
Code the appropriate security definitions for FEK.CMD.SEND and FEK.CMD.SEND.CLEAR.
Below is an example from the Knowledge Center > Configuring > Host Configuration Guide that will allow everyone to send messages, and only users able to issue operator commands to clear the message buffer:
RDEFINE FACILITY (FEK.CMD.SEND.**) UACC(READ) -
DATA('z/OS EXPLORER - SEND COMMAND')
RDEFINE FACILITY (FEK.CMD.SEND.CLEAR.**) UACC(NONE) -
DATA('z/OS EXPLORER - CLEAR SEND BUFFER')
PERMIT FEK.CMD.SEND.CLEAR.** CLASS(FACILITY) -
ID(STCRSE) ACCESS(READ)
SETROPTS RACLIST(FACILITY) REFRESH
RELATED INFORMATION
RDz V9.5 Knowledge Center Host Configuration Guide [http://www.ibm.com/support/knowledgecenter/SSQ2R2_9.5.0/com.ibm.guide.hostconfig.doc/topics/sendmsg.html?lang=en]
zOS Explorer 3.0 Knowledge Center Host configuration Gu [http://www.ibm.com/support/knowledgecenter/SSBDYH_3.0.0/com.ibm.zexpl.config.hostconfig.doc/topics/sendmsg.html?lang=en] |
c6d632afaf41cfff91986f66ba2552ad_0 | IBM Health Checks and Introduction to Troubleshooting on a PureApplication System - United States TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
This document describes how to check the health of your system, and when needed, where to start troubleshooting a problem on a PureApplication System.
RESOLVING THE PROBLEM
Use this document to confirm the health of your system.
Consider forwarding the PureApplication System Events to an external monitoring system, such as IBM Netcool/OMIbus. and enabling the call home feature.
With PureApplication System firmware versions 2.1.0.1 or newer you can use the System Health check report to see a consolidated view of some of the PureApplication System UI pages.
System > System Troubleshooting, click on System Health Check.
[/support/docview.wss?uid=swg21675742&aid=1] [/support/docview.wss?uid=swg21675742&aid=1] |
c6d632afaf41cfff91986f66ba2552ad_1 | The Lite Health Checks section lists a set of items which you can review every couple of days. These checks take about 15 minutes.
Full Health Checks lists a set items you can review every week to help you confirm your system is operational. There are more checks in this section.
Introduction to Troubleshooting and Contacting IBM Support and sending in your information are included to help when the information found during a health check is not as expected.
The checks include accessing information on both the System and Workload console. You will need System and Workload administration access.
LITE HEALTH CHECKS
Along with forwarding the events to a monitoring system, you might want to check the following items every couple of days. This should take about 15 minutes. |
c6d632afaf41cfff91986f66ba2552ad_2 | If the information displayed is not as expected, expand all sections of the web page and copy the page to a word processing document. Proceed to the Contacting IBM Support and sending in your information section of this document. Start with Step 1 where you will add this information from a word processing document.
Check Web Console Page Description High Availability Status of the system System Console > Troubleshooting, then expand the High Availability section. Under Service Code, the overall status should be "Online"when this feature is working properly. Problems System Console > System > Problems This view should be empty. However, if problems have been identified by the system, they will be listed here.
You can sort problems by any of the column headers. The "Created on" date is usually the most helpful. Investigate any problems that are reported here. When the issue has been resolved or determined to not be a real problem, delete the records. |
c6d632afaf41cfff91986f66ba2552ad_3 | Problems are not automatically deleted from this view. It is important to delete problems on resolution. Problems are often (but not always) associated with Events. There may be some overlap between information in this view and that presented in the Event Viewer.
Search the Support Portal [http://www.ibm.com/support/entry/portal/product/puresystems/pureapplication_system]for content that may help you avoid opening a service request. Events System Console > System > Events Events which have been identified by the system will be listed here. You can sort Events by any of the column headers but the "Updated on" and "Severity" are usually the most helpful. Some of the events are from problems experienced by the workload users and are critical to that workload but not to the entire system. Look for "critical" and "Call HOME events" |
c6d632afaf41cfff91986f66ba2552ad_4 | Search the Support Portal [http://www.ibm.com/support/entry/portal/product/puresystems/pureapplication_system]for content that may help you avoid opening a service request. |
c6d632afaf41cfff91986f66ba2552ad_5 | Compute Nodes System Console > Hardware > Compute Nodes Click on any Errors or Warning Events and review the "Health statistic" and other information on these pages.
Check that none of the nodes are in quiesced or stopped state. Click on each compute node in the system. Look for the word "Temperature". There are 2 values. Ambient Temperature and Maximum Ambient Temperature. Hover over the 'temperature icons' for these field to see the expected temperature range.
On the W1700, a compute node with an LED on might be an indication of a AIX Operation System problem on one if the Virtual Machines which is or was running. See: Node <node_nn> message: (System Event) system hardware failure, CMM Event: 77777703, Node Event: B200A101, Check log (Informational LED) is lit on compute node. [http://www.ibm.com/support/docview.wss?uid=swg21669085] This is not a hardware problem |
c6d632afaf41cfff91986f66ba2552ad_6 | Management Nodes System Console > Hardware > Management Nodes Look at the status of elements and events associated with the two PureSystems Manager nodes and the other two.
Click on any Errors or Warning Events and review the "Health statistic" and other information on these pages.
One of the PureSystem Managers should be marked as the leader with the word "Primary" in the "Type" field.
Any errors that are listed for management nodes can indicate significant problems. Job Queue System Console > System > Job Queue. You want to ensure that jobs are starting and finishing on this page.
Check the Started Queue for failures.
Click the check-box to show internal jobs to get a complete picture of the job queue. |
c6d632afaf41cfff91986f66ba2552ad_7 | It is quickest to sort by "Status" which will pull all failures to the top. Failures of individual deployment jobs should be reviewed with the team managing the system workload. Scan the information to look for pervasive system issues here. Failed Deployments Workload Console > Instances > All Instances Look over the list of all instances to find those that are failed that appear to be stuck initializing.
A large number of deployments in these failed or stalled states can indicate system wide problems that should be investigated. A few failed or error deployments will occasionally be there because of the way that these systems are being used by the team managing the work loads. Confirm all is well with the team working on these projects.
Scan the information to look for pervasive system issues here. FULL HEALTH CHECKS |
c6d632afaf41cfff91986f66ba2552ad_8 | Along with forwarding the events to a monitoring system, you might want to check the following items every week. The "Lite Health Check" are included in the "Full Health Check" list below.
If the information displayed is not as expected, expand all sections of the web page and copy the page to a word processing document. Proceed to the Contacting IBM Support and sending in your information section of this document. Start with Step 1 where you will add more information to the word processing document.
Check Web Console Page Description High Availability Status of the system System Console > Troubleshooting, then expand the High Availability section. Under Service Code, the overall status should be "Online" when this feature is working properly. Temperature System Console > Hardware > Infrastructure Map Click on the "Temperature" in the top menu bar. |
c6d632afaf41cfff91986f66ba2552ad_9 | Check the temperature values for the system Hover over the value to see acceptable range for this value. When checking component status in the following checks, look at the Temperature readings for the component.
Then check the temperature of each component in the following systems using the information under "Component Status" below.
Prior to V2.0, the temperature check on the storage node component is incorrect. Check for events concerning storage node (V7000 Storewize ) component instead.
Component Status System Console > Hardware > Infrastructure Map
For the components in the system, check the status shown on the web page.
If there is a red "!" , in the picture of the rack, click on the icon. The "Default section" will be presented with more information. If there are numbers after the red "!", click on the number and review the events posted. Check the "Updated on" column to see when the event was posted. |
c6d632afaf41cfff91986f66ba2552ad_10 | [/support/docview.wss?uid=swg21675742&aid=2] System Console > Hardware > Infrastructure Map Click on "Switch to Tree View"
Flex Chassis >
Chassis Management Module
Check that there are 2 Chassis Management Modules (CMM) and a primary and secondary listed for each chassis. Look for any alerts and review the information shown on the web page.
Click on each Chassis in the system. Look for the word "Temperature". There are 2 values. Ambient Temperature and Maximum Ambient Temperature. Hover over the 'temperature icons' for these field to see the expected temperature range.
[/support/docview.wss?uid=swg21675742&aid=2] System Console > Hardware > Compute Nodes Click on any Errors or Warning Events and review the health statistic and other information on these pages. |
c6d632afaf41cfff91986f66ba2552ad_11 | Check that none of the nodes are in quiesced or stopped state.
Click on each compute node in the system. Look for the word "Temperature". There are 2 values. Ambient Temperature and Maximum Ambient Temperature. Hover over the 'temperature icons' for these field to see the expected temperature range.
On the W1700, or W2700, a compute node with an LED on might be an indication of a AIX Operation System problem on one if the Virtual Machines which is or was running. See: Node <node_nn> message: (System Event) system hardware failure, CMM Event: 77777703, Node Event: B200A101, Check log (Informational LED) is lit on compute node. [http://www.ibm.com/support/docview.wss?uid=swg21669085] This is not a hardware problem
[/support/docview.wss?uid=swg21675742&aid=2] System Console > Hardware > Infrastructure > Management Node
Check the management nodes to make sure they are powered on and available.
One of the PureSystem Managers should have 'primary' in the type field. |
c6d632afaf41cfff91986f66ba2552ad_12 | Review the "Health statistic"
Look at the status of elements and events associated with the two PureSystems Manager nodes and the two Manager nodes. Click on any Errors or Warning Events and review the health statistic and other information on these pages.
One of the PureSystem Managers should be marked as the leader with "Primary" in the "Type" field.
Any errors that are listed for any management nodes can indicate significant problems. [/support/docview.wss?uid=swg21675742&aid=2] System Console > Hardware > Storage Devices Look at all the Storage Nodes and Storage Node Expansions to make sure the Disk Drives, LUNs, and Storage Controller Ports are all available for each node. Prior to V2.0, the temperature check on the storage node component is incorrect. Check for events concerning storage node (V7000 Storewize ) component instead.
In V2. the temperature is under the "Canister" section. Hover over the temperature gauge icon to confirm the temperatures are normal. |
c6d632afaf41cfff91986f66ba2552ad_13 | Problems System Console > System > Problems This view should be empty.
However, if problems have been identified by the system, they will be listed here. You can sort problems by any of the column headers but the "Created on" date is usually the most helpful. Investigate any problems that are reported here and when the issue has been resolved or determined to not be a real problem, delete the records. |
c6d632afaf41cfff91986f66ba2552ad_14 | Problems are not automatically deleted from this view. It is important to delete them on resolution. Problems are often (but not always) associated with Events. There may be some overlap between information in this view and that presented in the Event Viewer. Events System Console > System > Events Events which have been identified by the system they will be listed here. You can sort Events by any of the column headers but the "Updated on" and "Severity" are usually the most helpful. Some of the events are from problems experienced by the workload users and are critical to that workload but not to the entire system.
Job Queue System Console > System > Job Queue. You want to ensure that jobs are starting and finishing on this page.
Check the Started Queue for failures. |
c6d632afaf41cfff91986f66ba2552ad_15 | Click the check-box to show internal jobs to get a complete picture of the job queue. It is quickest to sort by Status which will pull all failures to the top. Failures of individual deployment jobs should be reviewed with the team managing the system workload. Scan the information to look for pervasive system issues here. Failed Deployments Workload Console > Instances > All Instances Look over the list of all instances to find those that are failed that appear to be stuck initializing. |
c6d632afaf41cfff91986f66ba2552ad_16 | A large number of deployments in these failed or stalled states can indicate system wide problems that should be investigated. A few failed or error deployments will occasionally be there because of the way that these systems are being used by the team managing the work loads. Confirm all is well with the team working on these projects. Validate Shared Services Workload Console > Instances > Shared Services Validate that shared services are running for all appropriate cloud groups and appear to be in good health. Work with the local patterns administrator to confirm the list of shared services that should be running for this system.
NOTE: It is not unusual for shared services to be stopped or not deployed for various reasons depending upon the use of the system. Check with the patterns administrator on the expected status of shared services. INTRODUCTION TO TROUBLESHOOTING |
c6d632afaf41cfff91986f66ba2552ad_17 | 1. The first action is to open up a word processing document to capture the output of any the following steps which shows the problem. Use this technote entitled Organize your problem information [http://www.ibm.com/support/docview.wss?uid=swg21654210] concerning the problem for IBM Support. Copy this template into your word processing document.
2. Check System Console > System > Problems This view should be empty. 1. However, if problems have been identified by the system, they will be listed here. You can sort problems by any of the column headers but the
"Created on" is usually the most helpful. Investigate any problems that are reported here and when the issue has been resolved or determined to not be a real problem, delete the record. |
c6d632afaf41cfff91986f66ba2552ad_18 | 2. Problems are not automatically deleted from this view. It is important to delete entries on resolution. Problems are often (but not always) associated with Events. There may be some overlap between information in this view and that presented in the Event Viewer.
3. Search the support portal [http://www.ibm.com/support/entry/portal/product/puresystems/pureapplication_system] [http://www.ibm.com/]to see if there is an explanation of the message in the product documentation center, a technote, or APAR document. |
c6d632afaf41cfff91986f66ba2552ad_19 | 4. Otherwise, if you have problem listed which you would like IBM to investigate, export the problem. Add this to the document created with the organize your problem information [http://www.ibm.com/support/docview.wss?uid=swg21654210] technote. Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather. Proceed to the Contacting IBM Support and sending in your information section of this document.
3. Check the event log: System Console > System > Events 1. If Events have been identified by the system, they will be listed here. You can sort Events by any of the column headers but the "Updated on" and "Severity" are usually the most helpful. Investigate any problems. |
c6d632afaf41cfff91986f66ba2552ad_20 | 2. Some of the Events are from problems experienced by the workload users and are critical to that workload but not to the entire system. Check with the workload users to see if they are testing or also finding problems.
3. Search the support portal [http://www.ibm.com/support/entry/portal/product/puresystems/pureapplication_system] to see [http://www.ibm.com/] if there is an explanation of the message in the product documentation, a technote, or APAR document. |
c6d632afaf41cfff91986f66ba2552ad_21 | 4. Check if the Event lists a hardware component and a hardware error. Look for the failing serial number, name or rack location number. 1. This document has a list of Events which you might see. Look under "Check these known problems first" in this technote. MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21666454] [http://www-01.ibm.com/support/docview.wss?uid=swg21666454]
2. Check the status of the hardware component via: System Console > Hardware > Infrastructure Map.Try the "Switch to Tree View" option. |
c6d632afaf41cfff91986f66ba2552ad_22 | 3. If the symptoms describe an Event which requires investigation by IBM, save a copy of the information and gather the information listed in MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21666454] [http://www-01.ibm.com/support/docview.wss?uid=swg21666454]
5. Otherwise, if you find an Event which you would like IBM to investigate, save the Event. You can export the one event. Use the organize your problem information [http://www.ibm.com/support/docview.wss?uid=swg21654210] technote to prepare to work with IBM Support. Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather. Proceed to the Contacting IBM Support and sending in your information section of this document. |
c6d632afaf41cfff91986f66ba2552ad_23 | 4. Check the job queue: System Console > System >Job Queue 1. Under "Started Jobs Queue", check that jobs are running. If not, check the "Display Internal Jobs" check box. Refresh the screen using the "double arrows' under the "Started Jobs Queue" line. Confirm that there were internal jobs running, and successfully completing. Wait 10 minutes. If there are no internal jobs running or completing, save a capture of this screen. Then obtain a system collection set for IBM Support. Use the organize your problem information [http://www.ibm.com/support/docview.wss?uid=swg21654210] technnote to prepare to work with IBM Support. Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather. Proceed to the Contacting IBM Support and sending in your information section of this document. |
c6d632afaf41cfff91986f66ba2552ad_24 | 2. Look at the "Status" column for failed jobs. Wait and check this page again as you want to ensure that jobs are moving in the Started Queue and that there are not a large number of failures. Failures of individual deployment jobs are usually not a concern unless all deployment jobs seem to be failing.
3. Consult with your team using the system to deploy business solutions to be sure these are expected failures, or that they are aware and working on the problem.
4. To help you debug failed deployments, gather files via the Work Load Console. Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather.
5. A "Pending" job is not actually running -- it is just queued up to run at some point in the future. The "Internal Backup Job" is queued up to run every day. You will always see this job in the queue as "Pending". |
c6d632afaf41cfff91986f66ba2552ad_25 | 6. Otherwise, if you want IBM to investigate, use the organize your problem information [http://www.ibm.com/support/docview.wss?uid=swg21654210] technote to copy the web page for IBM Support. Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather. Proceed to the Contacting IBM Support and sending in your information section of this document.
5. Check the storage nodes: System Console > Hardware > Storage Devices. Look at all the Storage Nodes and Storage Node Expansions to make sure the Disk Drives, LUNs, and Storage Controller Ports are all available for each node. 1. Check the "Total" and "Available" counts for Disk Drives, LUNS, and Ports. The values should be equal. |
c6d632afaf41cfff91986f66ba2552ad_26 | 2. If there is a problem, click on the "Generate" button on the "Request System Logs" line on the web page. This technote describes how to save and sending the logs: in MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System. [http://www.ibm.com/support/docview.wss?uid=swg21666454] Proceed to the Contacting IBM Support and sending in your information section of this document.
6. Check the Management Nodes: System Console > Hardware > Management Nodes. Look at the status of elements and events associated with those elements. 1. There are two PureSystems Manage nodes and the two virtualization manager nodes. One of the PureSystem Managers should be marked as the leader with the word "Primary" in the "Type" field. Look for any errors that are listed for any management nodes as they can indicate significant problems. |
c6d632afaf41cfff91986f66ba2552ad_27 | 2. If you do see a problem for IBM to investigate, click on the "Generate" button on the "Request System Logs" line on the web page. This technote describes how to save and sending the logs: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System. [http://www.ibm.com/support/docview.wss?uid=swg21666454] Proceed to the Contacting IBM Support and sending in your information section of this document
7. Check the High Availability Status of the system: System Console > Troubleshooting, then expand the High Availability section. 1. In the table, there are service code and status column. The status column should show a status of "Online" when this feature is working properly. |
c6d632afaf41cfff91986f66ba2552ad_28 | 2. If the status is not "Online", paste this RESTAPI into the browser URL and save the output: https://<rack_ip>/admin/resources/service_status Copy this information into the word processing document and Proceed to the Contacting IBM Support and sending in your information section of this document |
c6d632afaf41cfff91986f66ba2552ad_29 | 8. Check Chassis temperature: System Console > Hardware> Flex Chassis. Open the selection. There are 2 values: "Ambient Temperature" and "Maximum Ambient Temperature". Hover over the 'temperature icons' for these field to make sure the temperature is within range. If there is a red "!" , in the picture of the rack, click on the icon. The "Default section" will be presented with more information. 1. This document has a list of Events which you might see. One is concerning temperature. Look under "Check these known problems first" in this technote: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System. [http://www.ibm.com/support/docview.wss?uid=swg21666454]
2. If there are numbers after the red "!", click on the number and review the events posted. Check the "Updated on" column to see when the event was posted. |
c6d632afaf41cfff91986f66ba2552ad_30 | 3. If you do see a problem for IBM to investigate, click on the "Generate" button on the "Request System Logs" line on the web page. This technote describes how to save and send in the logs: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21666454]. Proceed to the Contacting IBM Support and sending in your information section of this document
9. Check the Network Switches: System Console >Hardware-> Networking devices. Click on each switch. 1. Look on the Events line for the red "!". If there is a number, click on the number to investigate the Event posted by the system.
2. Confirm the switch shows the "Power Status" and "Status" as "Available". |
c6d632afaf41cfff91986f66ba2552ad_31 | 3. If you do see a problem for IBM to investigate, click on the "Generate" button on the "Request System Logs" line on the web page. This technote describes how to save and send in the logs: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack Switch, San Switch, and Management EndPoint problems for IBM PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21666454]. Proceed to the Contacting IBM Support and sending in your information section of this document
10. Check the DNS connectivity: System Console > Settings. Expand Domain Service (DNS) and use the "Lookup host name or IP address". Confirm you can connect to the expected IP addresses by IP and hostname. Consult with your team which manages the DNS sever for advice. |
c6d632afaf41cfff91986f66ba2552ad_32 | 11. Check for failed deployments: Workload Console > Instances > All Instances. 1. A few failed or error deployments will occasionally be there because of the way that these systems are being used and should not be of concern. Confirm all is well with the team working on these projects.
2. A large number of deployments in these failed or stalled states can indicate system wide problems which should be investigated. Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather. Proceed to the Contacting IBM Support and sending in your information section of this document.
12. The Troubleshooting chapters in the PureApplication System product documentation has more troubleshooting topics. |
c6d632afaf41cfff91986f66ba2552ad_33 | 13. Otherwise, if you see other problems which you would like IBM to investigate, use the organize your problem information [http://www.ibm.com/support/docview.wss?uid=swg21654210] technote to copy the web pages into a document to show the problem to IBM Support. [http://www.ibm.com/support/docview.wss?uid=swg21610259] Check the MustGather Read first for PureApplication System [http://www.ibm.com/support/docview.wss?uid=swg21610259] for information to gather. Proceed to the Contacting IBM Support and sending in your information section of this document. |
c6d632afaf41cfff91986f66ba2552ad_34 | CONTACTING IBM SUPPORT AND SENDING IN YOUR INFORMATION
Use the following technotes to contact IBM Support and send in the MustGather information:
* Contacting IBM PureApplication System Support [http://www.ibm.com/support/docview.wss?uid=swg21609051] to open a PMR.
* Use the IBM Secure Diagnostic Data Upload Utility [http://www.ibm.com/de/support/ecurep/send_java-tool.html] also called the Java Utility to upload the PureApplication System [http://www.ibm.com/de/support/ecurep/send.html]collections to greatly reduce the time to upload large files.
* Exchanging information with IBM PureApplication System Technical Support for problem determination. [http://www.ibm.com/support/docview.wss?uid=swg21596913] [http://www.ibm.com/support/docview.wss?uid=swg21596913]
* Review the PureApplication System Customer Support Plan [http://www-01.ibm.com/support/docview.wss?uid=swg21613951]
* Do not send any confidential information from your company. |
bf0ba6051403978e1eb91d6791aae419_0 | IBM Packaging Utility 1.8 - United States service release; modpack; mod pack; upgrade; refresh; refresh pack DOWNLOADABLE FILES
ABSTRACT
IBM Packaging Utility 1.8 has been made generally available and contains any fixes for client-reported and internally found defects.
DOWNLOAD DESCRIPTION
Table of Contents Sections Description * What's new
The Change history section provides an overview on what is new in this release with a description of any new functions or enhancements when applicable.
* Impact assessment
The How critical is this fix section provides information related to the impact of this release to allow you to assess how your environment may be affected.
* Prerequisites
The Prerequisites section provides important information to review prior to the installation of this release.
* Download package
The Download package section provides the direct link to obtain the download package for installation in your environment.
* Installation instructions |
bf0ba6051403978e1eb91d6791aae419_1 | The Installation instructions section provides the installation instructions necessary to apply this release into your environment.
* Known problems
The Known side effects section contains a link to the known problems (open defects) identified at the time of this release.
Supporting Documentation Document Description * Detailed System Requirements [http://www.ibm.com/support/docview.wss?uid=swg27036456]
Click to review the detailed system requirements information for a complete list of hardware requirements, supported operating systems, prerequisites and optional supported software, with component-level details and operating system restrictions.
* IBM Knowledge Center [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.auth.ui.doc/helpindex_pu.html]
IBM Knowledge Center provides an entry point to product documentation. You can view, browse, and search online information related to the product. |
bf0ba6051403978e1eb91d6791aae419_2 | * Fix List [http://www.ibm.com/support/docview.wss?uid=swg27036454#tab_1.8]
Click to review a complete list of the defects (APARs) resolved in this release including a list of resolved defects for the entire version family.
PREREQUISITES
Prerequisites include: Review the Detailed System Requirements [http://www.ibm.com/support/docview.wss?uid=swg27036456] for any prerequisites required for this release.
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INSTALLATION INSTRUCTIONS
Use Installation Manager to install and update Packaging Utility. If Installation Manager is installed, you can use the Packaging Utility repository on www.ibm.com to install or update Packaging Utility without downloading files. If Installation Manager is not installed, you must download the Packaging Utility files. Installation Manager is included in the Packaging Utility download packages. |
bf0ba6051403978e1eb91d6791aae419_3 | The installer package for Packaging Utility is pu.offering.disk.platform_version.zip where platform indicates the operating system and version indicates the version of Packaging Utility. The installer package contains files for only one platform. Using this package, you can install Packaging Utility and Installation Manager by running the install command. You can also add this package as a repository in Installation Manager and use the package to update Packaging Utility.
The fix pack package for Packaging Utility is pu.update_version.zip. The fix pack contains files for all supported platforms. You can add this fix pack as a repository to update Packaging Utility. You cannot install Packaging Utility or Installation Manager with this fix pack. |
bf0ba6051403978e1eb91d6791aae419_4 | Packaging Utility is available in 64-bit mode. Review information information about bit mode for installation or updates: Packaging Utility bit mode information [https://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.auth.ui.doc/topics/r_pu_bit_mode.html].
For more information about Packaging Utility and Installation Manager, Review the Installation Manager Knowledge Center [http://www.ibm.com/support/knowledgecenter/SSDV2W/im_family_welcome.html].
INSTALL OR UPDATE PACKAGING UTILITY WITHOUT DOWNLOADING FILES
You must have Internet access and Installation Manager must be installed to install or update Packaging Utility without downloading files. The Packaging Utility repository located on www.ibm.com contains the latest version of Packaging Utility.
You must have an IBM user name and password to access the repository. To register for these credentials, go to: http://www.ibm.com/account/profile. |
bf0ba6051403978e1eb91d6791aae419_5 | IBM Knowledge Center topics that are specified by operating system for installing and updating Packaging Utility. The installation topics contain information about downloading the Installation Manager installation files. |
bf0ba6051403978e1eb91d6791aae419_6 | Operating System Action Packaging Utility topic located in the IBM Installation Manager Knowledge Center Windows
Linux
UNIX |
bf0ba6051403978e1eb91d6791aae419_7 | Mac OS X operating system Installation Installing Packaging Utility in wizard mode [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.auth.ui.doc/topics/r_pu_wm.html] Installing Packaging Utility by using console mode [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_console_install.html] Installing or updating Packaging Utility by using imcl commands [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_install_imcl.html] Update Updating Packaging Utility in wizard mode [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.auth.ui.doc/topics/t_pu_update.html] Updating Packaging Utility by using console mode [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_console_update.html] Installing or updating Packaging Utility by using imcl commands |
bf0ba6051403978e1eb91d6791aae419_8 | [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_install_imcl.html] IBM z/OS Installation Installing Packaging Utility by using console mode [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_console_install.html] Installing or updating Packaging Utility by using imcl commands [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_install_imcl.html] Update Updating Packaging Utility by using console mode [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_console_update.html] Installing or updating Packaging Utility by using imcl commands [http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.0/com.ibm.cic.commandline.doc/topics/t_pu_install_imcl.html] |
bf0ba6051403978e1eb91d6791aae419_9 | Back to top |
bf0ba6051403978e1eb91d6791aae419_10 | DOWNLOAD PACKAGE
The following sections provide detailed information related to this release.
Click the FC link below to obtain the release from Fix Central.
HOW CRITICAL IS THIS FIX?
Impact Assessment Impact Description Recommended This is a service release. It contains new features as well as fixes for client-reported and internally found defects.
Test Results
Close [x]
DEFINITIONS
Regression: An error in the Maintenance Delivery Vehicle [http://www.ibm.com/support/docview.wss?uid=swg27008656] (MDV) that produces incorrect or unexpected behavior causing a supported feature to stop functioning as designed.
This includes:
* Coding errors that cause a regression
* Documentation or packaging problems that cause a regression
* Errors reported in a new function delivered in a MDV that cause a regression
Incomplete: An error in the MDV has not regressed, but does not work as designed.
This includes: |
bf0ba6051403978e1eb91d6791aae419_11 | * Fixed APARs which did not solve the original problem but did not break anything new
* APARs reporting documentation errors, such as readme errors, that cause problems applying an MDV but do not lead to a regression
Notes: * Regression and incomplete APARs are considered fix-in-error or MDV-in-error
* Definitions above apply only to valid APARs that result in product fixes (APARs returned as working-as-designed are not assessed for being fix-in-error)
* Issues in major releases due to new functionality do not apply in this definition
There are no known regressions to report.
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PROBLEMS SOLVED
Defects resolved Click the Fix List link in the table of contents above to review a list of the problems solved in this release.
KNOWN SIDE EFFECTS
Review the following list of known issues and open defects: There are no known issues report. |
bf0ba6051403978e1eb91d6791aae419_12 | OPEN DEFECTS
Review the following list of open defects for IBM Installation Manager and Packaging Utility [https://www-947.ibm.com/support/entry/myportal/search_results/rational/ibm_installation_manager?sn=spe&q=%22APAR%20status%22%20OPEN&prod=N340276G72802P18&filter=language:en&productContext=864296863#q%3D%22APAR%20status%22%20OPEN%26filter%3DDC.Type%3ACT748%2Blanguage%3Aen%26prod%3DN340276G72802P18] on the IBM Support Portal.
Review technote 1461170: Open APARs for Rational products available on the Web [http://www.ibm.com/support/docview.wss?uid=swg21461170] for information on how to configure your MyNotifications subscription account and subscribe to the APARs you are interested in following.
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CHANGE HISTORY
What's new No new features or functions.
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Click the link in the Download Options column: |
bf0ba6051403978e1eb91d6791aae419_13 | Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
What is Fix Central(FC)? [https://www.ibm.com/support/fixcentral/help?page=swfaqs] Packaging Utility downloads (1.8) 11 Sep 2014 English 1 FC [http://www.ibm.com/support/fixcentral/swg/quickorder?parent=ibm%7ERational&product=ibm/Rational/IBM+Packaging+Utility&release=All&platform=All&function=all&source=fc] [ ]
TECHNICAL SUPPORT
TAB NAVIGATION
* General Support Information- selected tab,
* Support Resources [http://www.ibm.com/support/docview.wss?uid=swg27020747]- selected tab,
IBM Rational Software Support Communities |
bf0ba6051403978e1eb91d6791aae419_14 | * Visit the IBM Support Portal [http://www.ibm.com/support/entry/portal/Overview/Software/Rational/product] to configure your support portal experience and review FAQs, lists of known problems, fixes, and a wealth of important support information.
* Visit developerWorks [http://www.ibm.com/developerworks/rational/] to access an online collection of tutorials, sample code, standards, forums and other resources provided by experts at IBM to assist software developers using Rational tools including access to the IBM RFE Community [http://www.ibm.com/developerworks/rfe/].
* Visit the Jazz Community [http://jazz.net/] if you use a Rational product created using the Jazz platform to interact directly with the Jazz development team and other community members, download product trials and betas and track developement progress. |
bf0ba6051403978e1eb91d6791aae419_15 | HELPFUL HINTS FOR OBTAINING TECHNICAL ASSISTANCE:
Before you contact IBM Rational Software Support, gather the background information that you need to describe the problem. When you describe a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:
* What software versions were you running when the problem occurred?
* Do you have logs, traces, or messages that are related to the problem?
* Can you reproduce the problem? If so, what steps do you take to reproduce it?
* Is there a workaround for the problem? If so, be prepared to describe the workaround. |
bf0ba6051403978e1eb91d6791aae419_16 | If you have helpful information to diagnose or identify the problem on your system, you can provide this data by following the instructions to exchange information with IBM Technical Support [http://www.ibm.com/software/support/exchangeinfo.html].
Follow IBM Rational Client Support on Twitter [http://twitter.com/rationalsupport] | Facebook [http://facebook.com/rationalsupport] | YouTube [http://www.youtube.com/ibmrationalsupport] | devWorks Blog [https://www.ibm.com/developerworks/mydeveloperworks/blogs/nfrsblog/?lang=en]
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7359dba48bc3ee1cb89928ebdac63ccf_0 | IBM License features incorporated in "Tools and Utilities" key while generating Rational Rhapsody licenses - United States Tools and Utilities; License Feature TECHNOTE (FAQ)
QUESTION
What are the features incorporated with the "Tools and Utilities" License key for IBM Rational Rhapsody?
CAUSE
You would like to know all the features of the Tools and Utilities license key
ANSWER
The license features that come incorporated with IBM Rational Rhapsody Tools & Utilities Add on keys are as follows:
* ReporterPro
* Reporter
* RPGetConnected
* RPGetConnectedWind
* RPGetConnectedVxw
* RPGetConnectedSol
* RPGetConnectedN
* RPGetConnectedG
* RPUNCS
* RPTcSEAddon
* RPGraphPanel
* RPRG
* RPRG_DOORS
* RPRG_X2TXT
* RPRG_REQPRO
* RPRG_RP
* RPRG_SIMULINK
* RPRG_TAGGER
* RPRG_CALIBERRM
* RPUSimulink
* RPXMI
* RPTAUXMI |
7359dba48bc3ee1cb89928ebdac63ccf_1 | Note: Important functionalities of Rational Rhapsody such as Gateway [ RPRG], Import and Export of XMI files in Rhapsody [RPXMI], Panel Diagrams [RPGraphPanel] and Reporter Plus [ReporterPro] among others are covered
RELATED INFORMATION
Rational DOORS license features [http://www-01.ibm.com/support/docview.wss?uid=swg21607708]
Rational TAU License features [http://www-01.ibm.com/support/docview.wss?uid=swg21608087]
Rational Build Forge features [http://www-01.ibm.com/support/docview.wss?uid=swg21608803]
Rational Dashboard [http://www-01.ibm.com/support/docview.wss?uid=swg21608812] |
ac6b2431520075c16a777f65b36ef9b8_0 | IBM PI53566: ON DEMAND ROUTER MEMORY LEAK WHEN UPGRADING APPLICATIONS UNDER LOAD - United States FIXES ARE AVAILABLE
PI53566:on demand router memory leak when upgrading applications under load [http://www-01.ibm.com/support/docview.wss?uid=swg24041964]
8.5.5.9: WebSphere Application Server V8.5.5 Fix Pack 9 [http://www-01.ibm.com/support/docview.wss?uid=swg24041819]
8.5.5.10: WebSphere Application Server V8.5.5 Fix Pack 10 [http://www-01.ibm.com/support/docview.wss?uid=swg24042150]
8.5.5.11: WebSphere Application Server V8.5.5 Fix Pack 11 [http://www-01.ibm.com/support/docview.wss?uid=swg24043005]
8.5.5.12: WebSphere Application Server V8.5.5 Fix Pack 12 [http://www-01.ibm.com/support/docview.wss?uid=swg24043844]
8.5.5.13: WebSphere Application Server V8.5.5 Fix Pack 13 [http://www-01.ibm.com/support/docview.wss?uid=swg24044479]
SUBSCRIBE
You can track all active APARs for this component.
APAR STATUS
* CLOSED AS PROGRAM ERROR. |
ac6b2431520075c16a777f65b36ef9b8_1 | ERROR DESCRIPTION
* The On Demand Router (ODR) has a memory leak related to
HttpRouteAction objects such that when the system is under load
and there are configuration changes such as uninstalling and
installing applications it is possible that multiple, redundant
HttpRouteAction objects can be created with registered
listeners for ODC tree changes but never removed. This will
eventually fill up the available heap space and cause an Out Of
Memory issue on the ODR. Restarting the ODR will correct the
problem.
LOCAL FIX
* Restart the ODR. |
ac6b2431520075c16a777f65b36ef9b8_2 | PROBLEM SUMMARY
* ****************************************************************
* USERS AFFECTED: All users of IBM WebSphere Application *
* Server Intelligent Management using the *
* java On Demand Router (ODR). *
****************************************************************
* PROBLEM DESCRIPTION: An Out Of Memory error can be seen on *
* the On Demand Router because *
* HttpRouteAction objects can *
* accumulate. *
****************************************************************
* RECOMMENDATION: *
****************************************************************
There is a code bug where HttpRouteAction objects can
accumulate because they are not freed. This is particularly |
ac6b2431520075c16a777f65b36ef9b8_3 | noticeable when there are routing rules present, many
applications installed, and multiple configuration changes
happening on the system (such as installing or removing
applications). Over time this can cause exhaustion of the
available heap and an Out Of Memory error for the On Demand
Router. |
ac6b2431520075c16a777f65b36ef9b8_4 | PROBLEM CONCLUSION
* The area of code was corrected to release the HttpRouteAction
objects. This fix supercedes PI51978 [http://www-01.ibm.com/support/docview.wss?uid=swg1PI51978].
The fix for this APAR is currently targeted for inclusion in
fix pack 8.5.5.9. Please refer to the Recommended Updates
page for delivery information:
http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980 [http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980]
TEMPORARY FIX
COMMENTS
APAR INFORMATION
* APAR NUMBER
PI53566
* REPORTED COMPONENT NAME
WEBSPHERE APP S
* REPORTED COMPONENT ID
5724J0800
* REPORTED RELEASE
850
* STATUS
CLOSED PER
* PE
NoPE
* HIPER
NoHIPER
* SPECIAL ATTENTION
NoSpecatt / Xsystem
* SUBMITTED DATE
2015-12-04
* CLOSED DATE
2016-01-22
* LAST MODIFIED DATE
2016-03-23 |
ac6b2431520075c16a777f65b36ef9b8_5 | * APAR IS SYSROUTED FROM ONE OR MORE OF THE FOLLOWING:
* APAR IS SYSROUTED TO ONE OR MORE OF THE FOLLOWING:
FIX INFORMATION
* FIXED COMPONENT NAME
WEBSPHERE APP S
* FIXED COMPONENT ID
5724J0800
APPLICABLE COMPONENT LEVELS
* R700 PSY
UP
* R850 PSY
UP |
f70a32ab3bc192d48bd6d23ac948a970_0 | IBM Download Parascript FieldScript for IBM Datacap Taskmaster Capture V8.0.1, V8.1.0, and IBM Datacap V9.0.0. - United States DOWNLOADABLE FILES
ABSTRACT
This document contains information about obtaining Parascript FieldScript for IBM Datacap Taskmaster Capture Versions 8.0.1 and 8.1.0, and for IBM Datacap Version 9.0.0.
DOWNLOAD DESCRIPTION
Parascript FieldScript for IBM Datacap Versions 8.0.1, 8.1.0, and 9.0.0, and the associated data disk that contains the United States Postal Service (USPS) database are available for download only through Passport Advantage.
The address information in the USPS database on the data disk is automatically disabled 105 days after the date of issue. IBM refreshes the data disk on the 14th day of every month, or the previous business day. You must ensure that you obtain the refreshed data from Passport Advantage on a regular schedule so that you avoid issues that are associated with disabled address information. |
f70a32ab3bc192d48bd6d23ac948a970_1 | PREREQUISITES
See the following website for detailed system requirements.
URL LANGUAGE SIZE(Bytes) Hardware and software requirements [http://www.ibm.com/support/docview.wss?uid=swg27043811] English 15234
INSTALLATION INSTRUCTIONS
See the Parascript(R) FieldScript(R) for IBM Datacap Taskmaster Capture Version 8.0.1 Guide for installation instructions.
Click on the other links for related information. |
f70a32ab3bc192d48bd6d23ac948a970_2 | URL LANGUAGE SIZE(Bytes) Parascript FieldScript for Taskmaster Guide [http://www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss?CTY=US&FNC=SRX&PBL=GC19-3374-00] English 55555 IBM Datacap Publication Library [http://www.ibm.com/support/docview.wss?uid=swg27043856] English 1000 Parascript FieldScript with Datacap V8.1.0 & V9.0.0 [http://www.ibm.com/support/docview.wss?uid=swg27035840] English 1000
DOWNLOAD PACKAGE
To download Parascript FieldScript, sign in to Passport Advantage [http://www.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm] by using your IBM ID. If you are not a returning customer or you do not have an IBM ID, you can register to obtain an IBM ID.
After you sign in to Passport Advantage, you can select the software to which you are entitled to download.
Click the HTTP link to go to the Passport Advantage Online website. |
f70a32ab3bc192d48bd6d23ac948a970_3 | Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options Passport Advantage Online 16 Dec 2011 English 1024 HTTP [http://www.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm]
TECHNICAL SUPPORT
Passport Advantage Online support:
https://www.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare.html [https://www.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare.html]
IBM Datacap Taskmaster Capture V8.0.1 and V8.1.0 support: http://www.ibm.com/support/entry/portal/Overview/Software/Information_Management/Datacap_Taskmaster_Capture [http://www.ibm.com/support/entry/portal/Overview/Software/Information_Management/Datacap_Taskmaster_Capture]
Cross reference information Segment Product Component Platform Version Edition Enterprise Content Management Datacap Taskmaster Capture |
bb5308704af905ee7c9ce1c8da361398_0 | IBM CWWIM1011E during PUMA lookup using SAML Trust Association Interceptor - United States SAML; SSO; TAI; PUMA; CWWIM1011E; InvalidUniqueNameException TECHNOTE (TROUBLESHOOTING)
PROBLEM
After configuring the Security Assertion Markup Language (SAML) SAML Trust Association Interceptor (TAI) in WebSphere Application Server, you attempt to access WebSphere Portal after authenticating to your Identity Provider (IdP), but you are unable to view the Portal page.
SYMPTOM
- Portal page is blank
- SystemOut.log contains the following error at the time of the problem occurrence:
com.ibm.websphere.wim.exception.InvalidUniqueNameException: CWWIM1011E
The '<userId>' unique name is not valid. |
bb5308704af905ee7c9ce1c8da361398_1 | CAUSE
SAML TAI parameter sso_<n>.sp.idMap = is configured to use "idAssertion" which results in the userid instead of the fully distinguished name of the user to be set in the JAAS subject. Portal then uses this value to query Virtual Member Manager (VMM) via findUserByIdentifier() and the failure occurs since the value is not formatted as a distinguished name.
DIAGNOSING THE PROBLEM
- Collect Portal Login troubleshooting data [http://www-01.ibm.com/support/docview.wss?uid=swg21592791]
- Look for the following in security.xml:
<interceptors xmi:id="TAInterceptor_<identifier>" interceptorClassName="com.ibm.ws.security.web.saml.ACSTrustAssociationInterceptor">
...
<trustProperties xmi:id="Property_<identifier>" name="sso_1.sp.idMap" value="idAssertion"/>
Note: There may be more than one sso_<n>.sp.idMap property (for example, sso_1.sp.idMap, sso_2.sp.idMap, etc).
RESOLVING THE PROBLEM
Option #1: |
bb5308704af905ee7c9ce1c8da361398_2 | The idAssertion value means that no entry is necessary for the user in the user registry, which is not supported in WebSphere Portal by default. Update the sso_<n>.sp.idMap property via the Integrated Solutions Console to use the value "localRealm" instead of "idAssertion."
The localRealm value ensures that WebSphere Application Server will complete the JAAS Subject with the full distinguished name for the user by querying the user registry and thus Portal will pass the correct format to VMM.
Option #2: |
bb5308704af905ee7c9ce1c8da361398_3 | Transient user support [http://www-01.ibm.com/support/knowledgecenter/SSHRKX_8.5.0/mp/overview/new_cf08.dita?lang=en] has been introduced for SAML TAI [http://www-01.ibm.com/support/knowledgecenter/SSHRKX_8.5.0/mp/wcm/wcm_secure_int_tai_auth.dita?lang=en] starting with Cumulative Fix (CF) #8 for 8.5. Refer to the WebSphere Portal Security blog [https://www.ibm.com/developerworks/community/blogs/8f2bc166-3bdc-4a9d-bad4-3620dbb3e46c/entry/portal_transient_user_support_with_was_saml_tai_business_case_clarification?lang=en] for more details regarding the business case and implementation details.
Note: WebSphere Portal also provides transient user support when configured with OpenId authentication [http://www-01.ibm.com/support/knowledgecenter/SSHRKX_8.5.0/mp/security/use_openid.dita?lang=en]. |
bb5308704af905ee7c9ce1c8da361398_4 | RELATED INFORMATION
Understanding the SAML Trust Association Interceptor [http://www.ibm.com/developerworks/websphere/techjournal/1307_lansche/1307_lansche.html]
WebSphere Portal Support Statement [http://www-10.lotus.com/ldd/portalwiki.nsf/dx/WebSphere_Portal_Support_Statement_wp8] |
b36224f630204972cc22e888f20ea073_0 | IBM ADMIN_CMD('load from ...') using JDBC in XA transaction gets SQL30090N - United States TECHNOTE (FAQ)
QUESTION
Why does ADMIN_CMD('load from ...') using JDBC in XA transaction get SQL30090N?
CAUSE
It is an known current limitation of DB2.
ANSWER
Here is an example message from a jdbctrace.log |
b36224f630204972cc22e888f20ea073_1 | -------------------
[jcc] BEGIN TRACE_DIAGNOSTICS
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03] java.sql.SQLWarning
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] DB2 SQLCA from server
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlCode = 20397
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlErrd = { 0, 2, 0, 0, 0, 0 }
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlErrmc = SYSPROC.ADMIN_CMD;SQL30090;^@
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlErrmcTokens = { SYSPROC.ADMIN_CMD, SQL30090, ^@ }
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlErrp = DB2LOAD
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlState = 01H52
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03][Sqlca@f3177864] SqlWarn =
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03] SQL state = 01H52 |
b36224f630204972cc22e888f20ea073_2 | [jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03] Error code = 20397
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03] Tokens = SYSPROC.ADMIN_CMD;SQL30090;^@
[jcc][Thread:WebContainer : 0][SQLWarning@2cab0b03] Stack trace follows
com.ibm.db2.jcc.am.SqlWarning: DB2 SQL Warning: SQLCODE=20397, SQLSTATE=01H52,
SQLERRMC=SYSPROC.ADMIN_CMD;SQL30090;^@, DRIVER=4.19.49
------------------- |
b36224f630204972cc22e888f20ea073_3 | Symptoms:
- It does not throw any exception and the application finished without any problem but
the data is not actually loaded into the table.
- If the same operation without XA transaction, it is succeeded and loaded data.
- From jdbctrace, SQL20397W and SQL30090N are logged.
The reason why:
The cause of the problem is LOAD does internal commit near the beginning of
operation. The load internal commit got back SQL30090 error is standard
behavior in XA environment. So ADMIN_CMD + LOAD does not work on XA.
Workaround:
Unfortunately, there is no way to do ADMIN_CMD + LOAD on XA.
RELATED INFORMATION
LOAD command using the ADMIN_CMD procedure [https://www.ibm.com/support/knowledgecenter/en/SSEPGG_10.5.0/com.ibm.db2.luw.sql.rtn.doc/doc/r0023577.html ]
SQL30090N [https://www.ibm.com/support/knowledgecenter/en/SSEPGG_10.5.0/com.ibm.db2.luw.messages.sql.doc/doc/msql30090n.html ]
A Japanese translation is available [http://www.ibm.com/support/docview.wss?uid=swg21996128] |
bc7425ff26979907093190adb5d3cc87_0 | IBM Tivoli Netcool/OMINbus Java Gateway for ServiceNow (nco_g_servicenow-3_0) - United States release notice; downloads; Netcool/OMNIbus Java Gateway for ServiceNow; nco_g_servicenow NEWS
ABSTRACT
This new gateway will be ready for downloading on November 24, 2016.
CONTENT
This version addresses the following enhancement requests:
* RFE 85941: Enhancement to add HTTP proxy support. New property updated to specify the HTTP proxy with optional port.
* RFE 88118: Enhancement to allow the gateway to accommodate a change in REST API behavior between ServiceNow versions Eureka/Fiji compared to Geneva.
You can download the installation package from the IBM Passport Advantage website:
www.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm [http://www.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm]
You can access the latest version of the guide written for this gateway on the IBM Knowledge Center: |
bc7425ff26979907093190adb5d3cc87_1 | www.ibm.com/support/knowledgecenter/SSSHTQ/omnibus/gateways/snowgw/wip/concept/snowgw_intro.html [https://www.ibm.com/support/knowledgecenter/SSSHTQ/omnibus/gateways/snowgw/wip/concept/snowgw_intro.html]
Netcool/OMNIbus V8.1
If you are running Netcool/OMNIbus V8.1, a single package contains versions of the gateway for all supported Operating Systems. To obtain this new package, use the Find by part number field to search for part number: CNFT1EN
Note: The Netcool/OMNIbus V8.1 version of this gateway supports the following Operating Systems: AIX, Linux, Solaris, Windows and zLinux.
Netcool/OMNIbus V7.4.0
If you are running Netcool/OMNIbus V7.4.0, a separate package is supplied for each Operating System. To obtain this new package, use the Find by part number field to search for the part number that corresponds to your Operating System as shown in the table below. |
bc7425ff26979907093190adb5d3cc87_2 | Part number Operating System CNFQ2EN AIX CNFQ3EN HP-UX Integrity CNFQ4EN Linux for zSeries CNFQ5EN Linux CNFQ6EN Solaris CNFQ7EN Windows Note: Some versions of some web browsers can introduce random characters into text copied from web pages to the clipboard. In such cases, if you copy and paste part numbers from this release notice into Passport Advantage search fields, the search engine might not return the correct result. If you are encountering problems locating packages in Passport Advantage, remove any characters generated by the copy-paste operation before searching, or manually enter the part numbers into the search field. |
bc7425ff26979907093190adb5d3cc87_3 | If, for any other reason, you cannot find installation packages in Passport Advantage, contact eCustomer care using the contact information on the following website: https://www-112.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare_emea.html [https://www-112.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare_emea.html] |
452e24ed01daa70a0db128166fb0255b_0 | IBM Some versions of IBM Business Process Manager (BPM) and IBM Business Monitor do not support certain Java versions running with WebSphere Application Server Network Deployment V8.5 - United States ibpma85relnotes; ibpms85relnotes; ibpme85relnotes; iid85relnotes; ibpma8501relnotes; ibpms8501relnotes; ibpme8501relnotes; iid8501relnotes TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
Java 6™ on WebSphere Application Server V8.5 reaches end of service (EOS) in April 2018. For more information, see the "Software withdrawal and service discontinuance: IBM WebSphere Application Server V7 and V8 and select IBM WebSphere products and part numbers - Some replacements available" announcement (http://www.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/3/897/ENUS916-143/index.html&request_locale=en [http://www.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/3/897/ENUS916-143/index.html&request_locale=en]). |
452e24ed01daa70a0db128166fb0255b_1 | Extended support is not offered for Java 6, so you should use Java 7 or Java 8 instead. If Java 7 is not supported on your current version, you must upgrade to IBM Business Process Manager (BPM) V8.5.7 and IBM Business Monitor V8.5.7. If Java 8 is not supported on your current version, you must upgrade to IBM BPM V8.6.
IBM BPM zOS V8.5.0.2 supports Java 7.1 (IBM WebSphere Application Server V8.5.5.5 as a prerequisite).
IBM Process Designer in IBM BPM V8.5.7.0 CF 2017.03 or later versions is bundled with Java 7.
RESOLVING THE PROBLEM
Use the appropriate Java version for the version of IBM BPM or IBM Business Monitor you are using: |
452e24ed01daa70a0db128166fb0255b_2 | Product version Supported Java version IBM BPM V8.6 Java 8* IBM BPM V8.5.7.0 Java 6 or Java 7* IBM BPM V8.5.6.0 Java 6 or Java 7* IBM BPM V8.5.5.0 Java 6 IBM BPM V8.5.0.x Java 6 [/support/docview.wss?uid=swg21639640&aid=1] [/support/docview.wss?uid=swg21639640&aid=1] IBM Business Monitor V8.5.7.0 Java 6 or Java 7* Business Monitor V8.5.6.0 Java 6 or Java 7* Business Monitor V8.5.5.0 Java 6 [/support/docview.wss?uid=swg21639640&aid=1] [/support/docview.wss?uid=swg21639640&aid=1] *Java snippets, Java conditions, and Java expressions in BPEL processes must use Java 6 constructs instead of Java 7 or Java 8 constructs.
For more information, see the following resources:
* Verify Java SDK version shipped with IBM WebSphere Application Server fix packs [http://www.ibm.com/support/docview.wss?uid=swg27005002]
* Support for Java 6 with Business Process Manager and Business Monitor ending April 2018 [http://www.ibm.com/support/docview.wss?uid=swg21999583] |
452e24ed01daa70a0db128166fb0255b_3 | Cross reference information Segment Product Component Platform Version Edition Business Integration IBM Business Process Manager Standard Installation / Configuration AIX, Linux, Solaris, Windows 8.5.7, 8.5.6, 8.5.5, 8.5.0.2, 8.5.0.1, 8.5 Business Integration IBM Business Process Manager Express Installation / Configuration Linux, Windows 8.5.7, 8.5.6, 8.5.5, 8.5.0.2, 8.5.0.1, 8.5 Business Integration IBM Business Monitor Installation AIX, Linux, Solaris, Windows, z/OS 8.5.7, 8.5.6, 8.5.5 Business Integration IBM Business Process Manager Advanced Installation / Configuration AIX, Linux, Solaris, Windows, z/OS 8.5.7, 8.5.6, 8.5.5, 8.5.0.2, 8.5.0.1, 8.5 Business Integration IBM Business Process Manager Family Installation / Configuration AIX, Linux, Windows 8.6.0.0 IBM Business Process Manager Server Express
PRODUCT ALIAS/SYNONYM
BPM
Monitor |
a572654cede78c06ce098a145061ba80_0 | IBM The FileNet Content Engine Health Page may report the Fixed Content Device and Storage Areas as unavailable - United States ce health page; storage areas unavailable TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
The Content Engine Health Page (http://<CEserver>:<port>/P8CE/Health ) provides the status for different areas of the FileNet P8 system. When viewing the page, both the Fixed Content Devices and the Storage Areas may display red icons instead of checkmark green icons.
SYMPTOM
Red icons are displayed next to the Fixed Content Devices and Storage Areas even though users can add and access content.
DIAGNOSING THE PROBLEM
The p8_server_error log may contain the following E_ACCESS_DENIED error: |
a572654cede78c06ce098a145061ba80_1 | yyyy-mm-ddThh:mm:ss nnnnnn ENG FNRCE0241E - ERROR method name: postLoadSecurity principal name: <username> Global Transaction: false User Transaction: false Exception Info: The requester has insufficient access rights to perform the requested operation.
com.filenet.api.exception.EngineRuntimeException: E_ACCESS_DENIED: The requester has insufficient access rights to perform the requested operation.
at com.filenet.engine.retrieve.IndependentClassRetriever.postLoadSecurity(IndependentClassRetriever.java:1390)
at com.filenet.engine.retrieve.RetrieverClassBase.loadNonScalarProperties(RetrieverClassBase.java:633)
at com.filenet.engine.retrieve.IndependentClassRetriever.loadNonScalarProperties(IndependentClassRetriever.java:1298)
at com.filenet.engine.retrieve.IndependentClassRetriever.loadObject(IndependentClassRetriever.java:1119)
...
RESOLVING THE PROBLEM |