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a572654cede78c06ce098a145061ba80_2 | 1. Verify the Content Engine Bootstrap User has Full Control on the Object Store and all associated Storage Areas.
2. Inspect Storage Area security by right-clicking on the Object Store
3. Choose Properties
4. Select the All Properties radio button and view the Storage Area property name
5. Click on the drop down list to select the Storage Area.
6. The Storage Area properties screen will appear.
7. Verify the Security tab allows the Content Engine Bootstrap User has Full Control. |
7bbb8a05bfac558bc35b5d308184a326_0 | IBM FileNet Content Manager object store addon creation fails on IBM DB2 pureScale - United States TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
Excessive lock duration during FileNet CM object store addon creation may result in SQL lock timeouts that will cause addon installation to fail.
SYMPTOM
DB transactions are rolled back due to SQL timeout.
CAUSE
When multiple DB2 pureScale members are active during FileNet CM addon creation, excessive SQL locking may occur, resulting in a potential lock timeout. This can result in transactions being rolled back, thereby resulting in the addon installation failing.
DIAGNOSING THE PROBLEM
Examine both the P8 error log and the DB2 diagnostic logs for each active member for lock timeout error messages similar to the following:
DB2 (db2diag.log):
FUNCTION: DB2 UDB, lock manager, sqlplWaitOnWP, probe:999
MESSAGE : ZRC=0x80100044=-2146435004=SQLP_LTIMEOUT
"LockTimeOut - tran rollback Reason code 68 |
7bbb8a05bfac558bc35b5d308184a326_1 | P8 (p8_server_error.log):
com.filenet.api.exception.EngineRuntimeException: FNRCE0019E: E_DEADLOCK_ERROR: The operation could not be completed due to a deadlock error. A retry might be appropriate.
Caused by: com.ibm.db2.jcc.am.SqlTransactionRollbackException: DB2 SQL Error: SQLCODE=-911, SQLSTATE=40001, SQLERRMC=68, DRIVER=4.15.82
Note: The SQLERRMC=68 suggests that the root cause is a SQL lock timeout even though the P8 error message and SQLCODE suggest a deadlock occurred.
RESOLVING THE PROBLEM
The lock timeouts can be avoided by only having a single DB2 pureScale member active during FileNet CM addon installation. Once addon installation has completed successfully, the other members can be brought back online. |
fa5a96af077ae44c8847673fc8c8133a_0 | IBM User Defined Function not receiving provided variable - United States netcool/impact; nci; netcool; impact; user; defined; user defined function; UDF; UserDefinedFunction; UserDefined; custom function; CustomFunction; function; sql; null; variable; value; call; error; exception; functioncall TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
A variable provided in a User Defined Function call is not received within the function action.
SYMPTOM
The User Defined Function call is of the style:
*
*
and MyResultSet was acquired in a previous GetBy - for example:
*
and this was proven to have received a result:
*
*
*
*
*
*
*
*
*
Any attempt to use that value in the User Defined Function will report a NULL style error if it is not able to handle a null value or just simply fail to produce the expected results. |
fa5a96af077ae44c8847673fc8c8133a_1 | RESOLVING THE PROBLEM
Assigning the variable prior to the function call will ensure that the value is passed to the User Defined Function. Using the above example we can rewrite this as:
*
*
*
*
*
*
*
*
*
*
*
*
*
This is similar to the behaviour and work-around recorded in the TechNote "Unsolicited SQL updates from User Defined Function" [ link below], which was recorded as IZ67227: "UNSOLICITED SQL UPDATE STATEMENT PRODUCED BY FUNCTION CALL WHEN LOOPING THROUGH GETBY* RESULT SET" [ link below].
RELATED INFORMATION
Unsolicited SQL updates from User Defined Function [http://www-01.ibm.com/support/docview.wss?uid=swg21421783]
IZ67227 [http://www-01.ibm.com/support/docview.wss?uid=swg1IZ67227] |
fdf672655ea16a343cc33c0746955dd0_0 | IBM How to troubleshoot images not appearing in PDF/Excel in Report Studio - United States TECHNOTE (TROUBLESHOOTING)
PROBLEM(ABSTRACT)
Unable to view images in reports in PDF/Excel output when using Report Studio/Workspace.
However images are visible in HTML format when reports are run actively.
SYMPTOM
Unable to view images in reports in PDF/Excel output when using Report Studio/Workspace.
However images are visible in HTML format when reports are run actively.
The PDF/Excel outputs will have a placeholder image. This will be in the form of an empty black box (PDF) or will be a missing pictures icon (Excel).
CAUSE
There are a few common causes for this issue:
1. The permissions of the folder which contains the image, have not been configured correctly
2. The image is not within the directory which is specified
3. The directory where the image is meant to be stored, does not exist in the specified location |
fdf672655ea16a343cc33c0746955dd0_1 | DIAGNOSING THE PROBLEM
To find out the root cause of this problem, you will need to use tools that monitor and record all actions attempted against the Operating System Registry.
In THIS scenario the tool used was Process Monitor and the Web Server was IIS 7.5. |
fdf672655ea16a343cc33c0746955dd0_2 | 1. Download Process Monitor tool (Make sure you run it from the same machine Cognos is installed on)
2. Open up the report in Cognos Workspace
3. Load up Process Monitor
4. You will notice the current processes immediately being captured and displaying in the window. Press the Capture / Ctrl+E Icon (Magnifying Glass) to stop the capture of events.
5. Press the Clear / Ctrl+X icon (Eraser) to remove all the recorded entries.
6. Press the capture icon in process monitor
7. Export the report to Excel 2007/PDF
8. Save the file anywhere
9. Press the Capture icon again in process monitor to stop the capturing of events.
10. Press the Find Icon / Ctrl+F and type "[Image Name]" to make sure the filter image event was captured.
11. You should be able to see the reason why the image could not be saved under the 'Result' column.
RESOLVING THE PROBLEM
If the image is found but cannot be accessed due to permission configuration issue: |
fdf672655ea16a343cc33c0746955dd0_3 | 1. Open up IIS 7.5
2. Click on the root folder of your Cognos installation (E.g. C1021GA) in the navigation pane on the left side
3. When the root folder is selected, double-click 'Authentication'
4. Ensure that anonymous access is enabled
5. Repeat steps 3 and 4 for the image folder and it's parent folder.
6. If the user is concerned about security, they may want to restrict the child-folders (E.g. cgi-bin) and change the authentication settings accordingly
7. Run the report in export as Excel 2007 and PDF
If the image/ directory is not located:
Place the image/directory in the specified location
Cross reference information Segment Product Component Platform Version Edition Business Analytics Cognos Business Intelligence Cognos Workspace Windows 10.2.1, 10.2 |