splevine/dstc11-intent · Datasets at Hugging Face

index int64 0 4.2k	dialogue_id stringlengths 1 12	turn_id stringlengths 16 17	speaker_role stringclasses 1 value	utterance stringlengths 5 1.32k	dialogue_acts stringclasses 2 values	intents stringclasses 82 values	industry stringclasses 3 values
1,100	banking_0730	banking_0730_046	Customer	Thanks. And would you also give me my checking account balance?	['InformIntent']	CheckAccountBalance	banking
1,101	banking_0731	banking_0731_001	Customer	Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make.	['InformIntent']	DisputeCharge	banking
1,102	banking_0732	banking_0732_001	Customer	hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close?	['InformIntent']	GetBranchHours	banking
1,103	banking_0732	banking_0732_005	Customer	No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account.	['InformIntent']	UpdateStreetAddress	banking
1,104	banking_0734	banking_0734_001	Customer	yes I need to update my address I've got for my accounts.	['InformIntent']	UpdateStreetAddress	banking
1,105	banking_0734	banking_0734_021	Customer	Should I go ahead and get my checks addresses changed over also?	['InformIntent']	OrderChecks	banking
1,106	banking_0735	banking_0735_001	Customer	Yes, I'm calling today about seeing if I can get a credit card.	['InformIntent']	OpenCreditCard	banking
1,107	banking_0735	banking_0735_007	Customer	But yes. I need a give up my check balance.	['InformIntent']	CheckAccountBalance	banking
1,108	banking_0735	banking_0735_044	Customer	Yes. I would like to know my savings, please.	['InformIntent']	CheckAccountBalance	banking
1,109	banking_0736	banking_0736_001	Customer	yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone?	['InformIntent']	DisputeCharge	banking
1,110	banking_0738	banking_0738_001	Customer	Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys.	['InformIntent']	OpenBankingAccount	banking
1,111	banking_0738	banking_0738_060	Customer	And then how quickly do you think I might be able to get my card?	['InformIntent']	AskAboutCardArrival	banking
1,112	banking_0740	banking_0740_003	Customer	I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just.	[]	DisputeCharge	banking
1,113	banking_0740	banking_0740_056	Customer	OK. could you just give me a quick balance on that account please?	['InformIntent']	CheckAccountBalance	banking
1,114	banking_0743	banking_0743_001	Customer	I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do?	['InformIntent']	ReportLostStolenCard	banking
1,115	banking_0744	banking_0744_019	Customer	Are yo~. So where where is your at I Bank, where is your office located? Are you in town?	['InformIntent']	FindBranch	banking
1,116	banking_0745	banking_0745_035	Customer	OK, how long, how long do I have before the money is in my checking account?	['InformIntent']	AskAboutTransferTime	banking
1,117	banking_0748	banking_0748_001	Customer	Yeah I need help finding a ATM close the closest one if that's possible to me.	['InformIntent']	FindATM	banking
1,118	banking_0748	banking_0748_027	Customer	Yes, does this one accept cash deposits?	['InformIntent']	AskAboutCashDeposits	banking
1,119	banking_0749	banking_0749_001	Customer	yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down.	['InformIntent']	FindATM	banking
1,120	banking_0750	banking_0750_004	Customer	Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys.	['InformIntent']	OpenBankingAccount	banking
1,121	banking_0751	banking_0751_025	Customer	yes. This is why I wanna report it stolen. I saw that there was at least one transaction made.	['InformIntent']	DisputeCharge	banking
1,122	banking_0752	banking_0752_001	Customer	hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible.	['InformIntent']	ReportNotice	banking
1,123	banking_0753	banking_0753_010	Customer	Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys.	['InformIntent']	OpenBankingAccount	banking
1,124	banking_0754	banking_0754_001	Customer	Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that?	['InformIntent']	FindBranch	banking
1,125	banking_0756	banking_0756_019	Customer	Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money.	[]	DisputeCharge	banking
1,126	banking_0756	banking_0756_029	Customer	yeah. Can you give me the address of the nearest branch?	['InformIntent']	FindBranch	banking
1,127	banking_0757	banking_0757_018	Customer	yes. I want to report a lost card.	['InformIntent']	ReportLostStolenCard	banking
1,128	banking_0757	banking_0757_073	Customer	since you're there, could you read my savings balance to me as well?	['InformIntent']	CheckAccountBalance	banking
1,129	banking_0758	banking_0758_001	Customer	Hi. I was wanting to close my bank account with you.	['InformIntent']	CloseBankAccount	banking
1,130	banking_0758	banking_0758_019	Customer	I'd like to deposit into a different account.	[]	ExternalWireTransfer	banking
1,131	banking_0759	banking_0759_001	Customer	Oh, I just moved and I'm wondering about an ATM where I moved to here.	['InformIntent']	FindATM	banking
1,132	banking_0759	banking_0759_005	Customer	Mhm. And I assume the one on Main Street has its own ATM machine right there?	['InformIntent']	GetBranchInfo	banking
1,133	banking_0759	banking_0759_009	Customer	OK. the other thing I'd like to know is about getting some new checks with my new address on.	['InformIntent']	OrderChecks	banking
1,134	banking_0759	banking_0759_025	Customer	Is there anything else I have to change because I've just moved?	['InformIntent']	UpdatePhoneNumber	banking
1,135	banking_0760	banking_0760_043	Customer	Can you tell me how long that will take to get to her account? Will it get to her today?	['InformIntent']	AskAboutTransferTime	banking
1,136	banking_0761	banking_0761_005	Customer	OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please?	['InformIntent']	OpenBankingAccount	banking
1,137	banking_0763	banking_0763_025	Customer	Yes, I may need to change my email address.	['InformIntent']	UpdateEmail	banking
1,138	banking_0763	banking_0763_031	Customer	OK, what's the email address you have for me?	['InformIntent']	GetAccountInfo	banking
1,139	banking_0764	banking_0764_001	Customer	Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late.	['InformIntent']	ReportNotice	banking
1,140	banking_0764	banking_0764_019	Customer	I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me.	['InformIntent']	CheckAccountBalance	banking
1,141	banking_0764	banking_0764_026	Customer	No, can you help me find one please?	['InformIntent']	FindBranch	banking
1,142	banking_0764	banking_0764_040	Customer	Do you know do they have a drive-thru?	['InformIntent']	GetBranchInfo	banking
1,143	banking_0765	banking_0765_007	Customer	Yeah. You can just tell me which is the one that is closer to me.	['InformIntent']	FindATM	banking
1,144	banking_0765	banking_0765_013	Customer	Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance.	['InformIntent']	CheckAccountBalance	banking
1,145	banking_0766	banking_0766_009	Customer	Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account.	['InformIntent']	ExternalWireTransfer	banking
1,146	banking_0768	banking_0768_004	Customer	OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee.	[]	FindATM	banking
1,147	banking_0769	banking_0769_001	Customer	Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything.	['InformIntent']	ReportNotice	banking
1,148	banking_0769	banking_0769_017	Customer	Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn.	['InformIntent']	InternalFundsTransfer	banking
1,149	banking_0770	banking_0770_001	Customer	hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account.	['InformIntent']	InternalFundsTransfer	banking
1,150	banking_0771	banking_0771_001	Customer	Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank.	['InformIntent']	OpenBankingAccount	banking
1,151	banking_0774	banking_0774_003	Customer	I am looking for an ATM that is closest to me, closest to home.	['InformIntent']	FindATM	banking
1,152	banking_0775	banking_0775_001	Customer	Hi. Yes ma'am, I'm calling because I need to do a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
1,153	banking_0777	banking_0777_005	Customer	That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account.	['InformIntent']	InternalFundsTransfer	banking
1,154	banking_0777	banking_0777_017	Customer	Oh. Can you tell me my.	[]	CheckAccountBalance	banking
1,155	banking_0777	banking_0777_018	Customer	Balance, please?	['InformIntent']	CheckAccountBalance	banking
1,156	banking_0778	banking_0778_001	Customer	hey I'm calling I need to update my address. I just moved down the road.	['InformIntent']	UpdateStreetAddress	banking
1,157	banking_0780	banking_0780_001	Customer	yes, I'd like to check the my checking account balance please.	['InformIntent']	CheckAccountBalance	banking
1,158	banking_0780	banking_0780_024	Customer	Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today?	[]	SetUpOnlineBanking	banking
1,159	banking_0781	banking_0781_012	Customer	I gotta report my card as stolen.	['InformIntent']	ReportLostStolenCard	banking
1,160	banking_0782	banking_0782_003	Customer	Oh uh I need uh the check the account balance in my checking.	['InformIntent']	CheckAccountBalance	banking
1,161	banking_0782	banking_0782_019	Customer	yeah I was wondering if I could transfer over half of that to my savings.	['InformIntent']	InternalFundsTransfer	banking
1,162	banking_0782	banking_0782_025	Customer	Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours?	['InformIntent']	GetBranchHours	banking
1,163	banking_0784	banking_0784_003	Customer	Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days?	[]	GetBranchHours	banking
1,164	banking_0784	banking_0784_020	Customer	OK, yeah, that w~, that will work out great. what are your banking hours again?	['InformIntent']	GetBranchHours	banking
1,165	banking_0785	banking_0785_001	Customer	Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one.	['InformIntent']	FindBranch	banking
1,166	banking_0785	banking_0785_016	Customer	Yes, ma'am. I'd also like to check my balance.	['InformIntent']	CheckAccountBalance	banking
1,167	banking_0786	banking_0786_001	Customer	Hi I'm calling because I'd like to dispute a transaction.	['InformIntent']	DisputeCharge	banking
1,168	banking_0786	banking_0786_021	Customer	And I actually need to correct my phone number that you guys have on file.	['InformIntent']	UpdatePhoneNumber	banking
1,169	banking_0787	banking_0787_001	Customer	Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please.	['InformIntent']	FindATM	banking
1,170	banking_0787	banking_0787_027	Customer	no. Well, there's no fees if it's if I'm using one of our ATMs, right?	['InformIntent']	AskAboutATMFees	banking
1,171	banking_0788	banking_0788_028	Customer	No, not this one. This was from Amazon Prime and I never signed up for anything with them.	[]	DisputeCharge	banking
1,172	banking_0788	banking_0788_045	Customer	So, Intel Bank will send me a new card and I should have it within a week.	['InformIntent']	RequestNewCard	banking
1,173	banking_0789	banking_0789_001	Customer	Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that.	[]	OpenBankingAccount	banking
1,174	banking_0790	banking_0790_003	Customer	How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right?	['InformIntent']	OpenBankingAccount	banking
1,175	banking_0790	banking_0790_005	Customer	And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out.	[]	ReportLostStolenCard	banking
1,176	banking_0791	banking_0791_001	Customer	Hi yes, I'm interested in doing a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
1,177	banking_0791	banking_0791_037	Customer	Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence.	['InformIntent']	FindBranch	banking
1,178	banking_0793	banking_0793_001	Customer	Yes I'm having issues I'm trying to make a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
1,179	banking_0794	banking_0794_001	Customer	Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store.	['InformIntent']	DisputeCharge	banking
1,180	banking_0795	banking_0795_001	Customer	Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something.	['InformIntent']	ExternalWireTransfer	banking
1,181	banking_0795	banking_0795_003	Customer	Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half.	['InformIntent']	RequestNewCard	banking
1,182	banking_0795	banking_0795_013	Customer	Hey so while I have you on my account what's the exact balance in my checking?	['InformIntent']	CheckAccountBalance	banking
1,183	banking_0796	banking_0796_001	Customer	yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires.	['InformIntent']	CheckAccountBalance	banking
1,184	banking_0797	banking_0797_001	Customer	Yes. My name is Alisha. I would like to close my account.	['InformIntent']	CloseBankAccount	banking
1,185	banking_0797	banking_0797_018	Customer	Yes, I will be depositing money into my husband's account.	[]	ExternalWireTransfer	banking
1,186	banking_0797	banking_0797_028	Customer	Yes, everything sound correct. But I will also would like to know what is my balance on my account.	['InformIntent']	CheckAccountBalance	banking
1,187	banking_0798	banking_0798_019	Customer	I have a disputes transaction. That's why I called, dispute transaction.	[]	DisputeCharge	banking
1,188	banking_0801	banking_0801_001	Customer	yes. I need to check my Intellibank checking account balance.	['InformIntent']	CheckAccountBalance	banking
1,189	banking_0802	banking_0802_003	Customer	good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please.	['InformIntent']	CheckAccountBalance	banking
1,190	banking_0802	banking_0802_013	Customer	OK. That sounds great. can you tell me if the if my checking account receives any interest?	['InformIntent']	CheckAccountInterestRate	banking
1,191	banking_0803	banking_0803_001	Customer	Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please?	['InformIntent']	OrderChecks	banking
1,192	banking_0803	banking_0803_015	Customer	Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank?	['InformIntent']	InternalFundsTransfer	banking
1,193	banking_0804	banking_0804_013	Customer	yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road.	[]	UpdateStreetAddress	banking
1,194	banking_0804	banking_0804_040	Customer	OK. Could you also give me a balance in my savings account please?	['InformIntent']	CheckAccountBalance	banking
1,195	banking_0804	banking_0804_044	Customer	no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that?	['InformIntent']	SetUpOnlineBanking	banking
1,196	banking_0805	banking_0805_025	Customer	Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days.	['InformIntent']	CheckTransactionHistory	banking
1,197	banking_0806	banking_0806_001	Customer	yes hi April. My name is Amber and I'm calling because I need to close my account with you guys .	['InformIntent']	CloseBankAccount	banking
1,198	banking_0806	banking_0806_051	Customer	I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys?	['InformIntent']	GetAccountInfo	banking
1,199	banking_0807	banking_0807_003	Customer	actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N.	['InformIntent']	InternalFundsTransfer	banking

1,100

banking_0730

banking_0730_046

Customer

Thanks. And would you also give me my checking account balance?

['InformIntent']

CheckAccountBalance

banking

1,101

banking_0731

banking_0731_001

Customer

Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make.

['InformIntent']

DisputeCharge

banking

1,102

banking_0732

banking_0732_001

Customer

hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close?

['InformIntent']

GetBranchHours

banking

1,103

banking_0732

banking_0732_005

Customer

No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account.

['InformIntent']

UpdateStreetAddress

banking

1,104

banking_0734

banking_0734_001

Customer

yes I need to update my address I've got for my accounts.

['InformIntent']

UpdateStreetAddress

banking

1,105

banking_0734

banking_0734_021

Customer

Should I go ahead and get my checks addresses changed over also?

['InformIntent']

OrderChecks

banking

1,106

banking_0735

banking_0735_001

Customer

Yes, I'm calling today about seeing if I can get a credit card.

['InformIntent']

OpenCreditCard

banking

1,107

banking_0735

banking_0735_007

Customer

But yes. I need a give up my check balance.

['InformIntent']

CheckAccountBalance

banking

1,108

banking_0735

banking_0735_044

Customer

Yes. I would like to know my savings, please.

['InformIntent']

CheckAccountBalance

banking

1,109

banking_0736

banking_0736_001

Customer

yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone?

['InformIntent']

DisputeCharge

banking

1,110

banking_0738

banking_0738_001

Customer

Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys.

['InformIntent']

OpenBankingAccount

banking

1,111

banking_0738

banking_0738_060

Customer

And then how quickly do you think I might be able to get my card?

['InformIntent']

AskAboutCardArrival

banking

1,112

banking_0740

banking_0740_003

Customer

I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just.

[]

DisputeCharge

banking

1,113

banking_0740

banking_0740_056

Customer

OK. could you just give me a quick balance on that account please?

['InformIntent']

CheckAccountBalance

banking

1,114

banking_0743

banking_0743_001

Customer

I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do?

['InformIntent']

ReportLostStolenCard

banking

1,115

banking_0744

banking_0744_019

Customer

Are yo~. So where where is your at I Bank, where is your office located? Are you in town?

['InformIntent']

FindBranch

banking

1,116

banking_0745

banking_0745_035

Customer

OK, how long, how long do I have before the money is in my checking account?

['InformIntent']

AskAboutTransferTime

banking

1,117

banking_0748

banking_0748_001

Customer

Yeah I need help finding a ATM close the closest one if that's possible to me.

['InformIntent']

FindATM

banking

1,118

banking_0748

banking_0748_027

Customer

Yes, does this one accept cash deposits?

['InformIntent']

AskAboutCashDeposits

banking

1,119

banking_0749

banking_0749_001

Customer

yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down.

['InformIntent']

FindATM

banking

1,120

banking_0750

banking_0750_004

Customer

Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys.

['InformIntent']

OpenBankingAccount

banking

1,121

banking_0751

banking_0751_025

Customer

yes. This is why I wanna report it stolen. I saw that there was at least one transaction made.

['InformIntent']

DisputeCharge

banking

1,122

banking_0752

banking_0752_001

Customer

hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible.

['InformIntent']

ReportNotice

banking

1,123

banking_0753

banking_0753_010

Customer

Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys.

['InformIntent']

OpenBankingAccount

banking

1,124

banking_0754

banking_0754_001

Customer

Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that?

['InformIntent']

FindBranch

banking

1,125

banking_0756

banking_0756_019

Customer

Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money.

[]

DisputeCharge

banking

1,126

banking_0756

banking_0756_029

Customer

yeah. Can you give me the address of the nearest branch?

['InformIntent']

FindBranch

banking

1,127

banking_0757

banking_0757_018

Customer

yes. I want to report a lost card.

['InformIntent']

ReportLostStolenCard

banking

1,128

banking_0757

banking_0757_073

Customer

since you're there, could you read my savings balance to me as well?

['InformIntent']

CheckAccountBalance

banking

1,129

banking_0758

banking_0758_001

Customer

Hi. I was wanting to close my bank account with you.

['InformIntent']

CloseBankAccount

banking

1,130

banking_0758

banking_0758_019

Customer

I'd like to deposit into a different account.

[]

ExternalWireTransfer

banking

1,131

banking_0759

banking_0759_001

Customer

Oh, I just moved and I'm wondering about an ATM where I moved to here.

['InformIntent']

FindATM

banking

1,132

banking_0759

banking_0759_005

Customer

Mhm. And I assume the one on Main Street has its own ATM machine right there?

['InformIntent']

GetBranchInfo

banking

1,133

banking_0759

banking_0759_009

Customer

OK. the other thing I'd like to know is about getting some new checks with my new address on.

['InformIntent']

OrderChecks

banking

1,134

banking_0759

banking_0759_025

Customer

Is there anything else I have to change because I've just moved?

['InformIntent']

UpdatePhoneNumber

banking

1,135

banking_0760

banking_0760_043

Customer

Can you tell me how long that will take to get to her account? Will it get to her today?

['InformIntent']

AskAboutTransferTime

banking

1,136

banking_0761

banking_0761_005

Customer

OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please?

['InformIntent']

OpenBankingAccount

banking

1,137

banking_0763

banking_0763_025

Customer

Yes, I may need to change my email address.

['InformIntent']

UpdateEmail

banking

1,138

banking_0763

banking_0763_031

Customer

OK, what's the email address you have for me?

['InformIntent']

GetAccountInfo

banking

1,139

banking_0764

banking_0764_001

Customer

Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late.

['InformIntent']

ReportNotice

banking

1,140

banking_0764

banking_0764_019

Customer

I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me.

['InformIntent']

CheckAccountBalance

banking

1,141

banking_0764

banking_0764_026

Customer

No, can you help me find one please?

['InformIntent']

FindBranch

banking

1,142

banking_0764

banking_0764_040

Customer

Do you know do they have a drive-thru?

['InformIntent']

GetBranchInfo

banking

1,143

banking_0765

banking_0765_007

Customer

Yeah. You can just tell me which is the one that is closer to me.

['InformIntent']

FindATM

banking

1,144

banking_0765

banking_0765_013

Customer

Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance.

['InformIntent']

CheckAccountBalance

banking

1,145

banking_0766

banking_0766_009

Customer

Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account.

['InformIntent']

ExternalWireTransfer

banking

1,146

banking_0768

banking_0768_004

Customer

OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee.

[]

FindATM

banking

1,147

banking_0769

banking_0769_001

Customer

Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything.

['InformIntent']

ReportNotice

banking

1,148

banking_0769

banking_0769_017

Customer

Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn.

['InformIntent']

InternalFundsTransfer

banking

1,149

banking_0770

banking_0770_001

Customer

hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account.

['InformIntent']

InternalFundsTransfer

banking

1,150

banking_0771

banking_0771_001

Customer

Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank.

['InformIntent']

OpenBankingAccount

banking

1,151

banking_0774

banking_0774_003

Customer

I am looking for an ATM that is closest to me, closest to home.

['InformIntent']

FindATM

banking

1,152

banking_0775

banking_0775_001

Customer

Hi. Yes ma'am, I'm calling because I need to do a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

1,153

banking_0777

banking_0777_005

Customer

That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account.

['InformIntent']

InternalFundsTransfer

banking

1,154

banking_0777

banking_0777_017

Customer

Oh. Can you tell me my.

[]

CheckAccountBalance

banking

1,155

banking_0777

banking_0777_018

Customer

Balance, please?

['InformIntent']

CheckAccountBalance

banking

1,156

banking_0778

banking_0778_001

Customer

hey I'm calling I need to update my address. I just moved down the road.

['InformIntent']

UpdateStreetAddress

banking

1,157

banking_0780

banking_0780_001

Customer

yes, I'd like to check the my checking account balance please.

['InformIntent']

CheckAccountBalance

banking

1,158

banking_0780

banking_0780_024

Customer

Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today?

[]

SetUpOnlineBanking

banking

1,159

banking_0781

banking_0781_012

Customer

I gotta report my card as stolen.

['InformIntent']

ReportLostStolenCard

banking

1,160

banking_0782

banking_0782_003

Customer

Oh uh I need uh the check the account balance in my checking.

['InformIntent']

CheckAccountBalance

banking

1,161

banking_0782

banking_0782_019

Customer

yeah I was wondering if I could transfer over half of that to my savings.

['InformIntent']

InternalFundsTransfer

banking

1,162

banking_0782

banking_0782_025

Customer

Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours?

['InformIntent']

GetBranchHours

banking

1,163

banking_0784

banking_0784_003

Customer

Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days?

[]

GetBranchHours

banking

1,164

banking_0784

banking_0784_020

Customer

OK, yeah, that w~, that will work out great. what are your banking hours again?

['InformIntent']

GetBranchHours

banking

1,165

banking_0785

banking_0785_001

Customer

Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one.

['InformIntent']

FindBranch

banking

1,166

banking_0785

banking_0785_016

Customer

Yes, ma'am. I'd also like to check my balance.

['InformIntent']

CheckAccountBalance

banking

1,167

banking_0786

banking_0786_001

Customer

Hi I'm calling because I'd like to dispute a transaction.

['InformIntent']

DisputeCharge

banking

1,168

banking_0786

banking_0786_021

Customer

And I actually need to correct my phone number that you guys have on file.

['InformIntent']

UpdatePhoneNumber

banking

1,169

banking_0787

banking_0787_001

Customer

Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please.

['InformIntent']

FindATM

banking

1,170

banking_0787

banking_0787_027

Customer

no. Well, there's no fees if it's if I'm using one of our ATMs, right?

['InformIntent']

AskAboutATMFees

banking

1,171

banking_0788

banking_0788_028

Customer

No, not this one. This was from Amazon Prime and I never signed up for anything with them.

[]

DisputeCharge

banking

1,172

banking_0788

banking_0788_045

Customer

So, Intel Bank will send me a new card and I should have it within a week.

['InformIntent']

RequestNewCard

banking

1,173

banking_0789

banking_0789_001

Customer

Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that.

[]

OpenBankingAccount

banking

1,174

banking_0790

banking_0790_003

Customer

How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right?

['InformIntent']

OpenBankingAccount

banking

1,175

banking_0790

banking_0790_005

Customer

And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out.

[]

ReportLostStolenCard

banking

1,176

banking_0791

banking_0791_001

Customer

Hi yes, I'm interested in doing a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

1,177

banking_0791

banking_0791_037

Customer

Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence.

['InformIntent']

FindBranch

banking

1,178

banking_0793

banking_0793_001

Customer

Yes I'm having issues I'm trying to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

1,179

banking_0794

banking_0794_001

Customer

Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store.

['InformIntent']

DisputeCharge

banking

1,180

banking_0795

banking_0795_001

Customer

Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something.

['InformIntent']

ExternalWireTransfer

banking

1,181

banking_0795

banking_0795_003

Customer

Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half.

['InformIntent']

RequestNewCard

banking

1,182

banking_0795

banking_0795_013

Customer

Hey so while I have you on my account what's the exact balance in my checking?

['InformIntent']

CheckAccountBalance

banking

1,183

banking_0796

banking_0796_001

Customer

yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires.

['InformIntent']

CheckAccountBalance

banking

1,184

banking_0797

banking_0797_001

Customer

Yes. My name is Alisha. I would like to close my account.

['InformIntent']

CloseBankAccount

banking

1,185

banking_0797

banking_0797_018

Customer

Yes, I will be depositing money into my husband's account.

[]

ExternalWireTransfer

banking

1,186

banking_0797

banking_0797_028

Customer

Yes, everything sound correct. But I will also would like to know what is my balance on my account.

['InformIntent']

CheckAccountBalance

banking

1,187

banking_0798

banking_0798_019

Customer

I have a disputes transaction. That's why I called, dispute transaction.

[]

DisputeCharge

banking

1,188

banking_0801

banking_0801_001

Customer

yes. I need to check my Intellibank checking account balance.

['InformIntent']

CheckAccountBalance

banking

1,189

banking_0802

banking_0802_003

Customer

good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please.

['InformIntent']

CheckAccountBalance

banking

1,190

banking_0802

banking_0802_013

Customer

OK. That sounds great. can you tell me if the if my checking account receives any interest?

['InformIntent']

CheckAccountInterestRate

banking

1,191

banking_0803

banking_0803_001

Customer

Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please?

['InformIntent']

OrderChecks

banking

1,192

banking_0803

banking_0803_015

Customer

Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank?

['InformIntent']

InternalFundsTransfer

banking

1,193

banking_0804

banking_0804_013

Customer

yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road.

[]

UpdateStreetAddress

banking

1,194

banking_0804

banking_0804_040

Customer

OK. Could you also give me a balance in my savings account please?

['InformIntent']

CheckAccountBalance

banking

1,195

banking_0804

banking_0804_044

Customer

no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that?

['InformIntent']

SetUpOnlineBanking

banking

1,196

banking_0805

banking_0805_025

Customer

Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days.

['InformIntent']

CheckTransactionHistory

banking

1,197

banking_0806

banking_0806_001

Customer

yes hi April. My name is Amber and I'm calling because I need to close my account with you guys .

['InformIntent']

CloseBankAccount

banking

1,198

banking_0806

banking_0806_051

Customer

I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys?

['InformIntent']

GetAccountInfo

banking

1,199

banking_0807

banking_0807_003

Customer

actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N.

['InformIntent']

InternalFundsTransfer

banking