splevine/dstc11-intent · Datasets at Hugging Face

index int64 0 4.2k	dialogue_id stringlengths 1 12	turn_id stringlengths 16 17	speaker_role stringclasses 1 value	utterance stringlengths 5 1.32k	dialogue_acts stringclasses 2 values	intents stringclasses 82 values	industry stringclasses 3 values
1,300	banking_0871	banking_0871_001	Customer	I would like to open a checking account. But I cannot go in person because I am sick with a cold.	['InformIntent']	OpenBankingAccount	banking
1,301	banking_0871	banking_0871_003	Customer	Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now.	['InformIntent']	ExternalWireTransfer	banking
1,302	banking_0871	banking_0871_023	Customer	Yes. I need help with the with finding the nearest branch to my location.	['InformIntent']	FindBranch	banking
1,303	banking_0872	banking_0872_001	Customer	Hello. Good morning. I'm calling to report a missing credit card.	['InformIntent']	ReportLostStolenCard	banking
1,304	banking_0873	banking_0873_014	Customer	Yes, I wanted to transfer some money to another person's account.	['InformIntent']	ExternalWireTransfer	banking
1,305	banking_0873	banking_0873_048	Customer	No, I were gonna wonder how long will it take for her to receive it?	['InformIntent']	AskAboutTransferTime	banking
1,306	banking_0874	banking_0874_001	Customer	Hi, Daisy my names George I don't need. I don't know where any of the branch locations are.	['InformIntent']	FindBranch	banking
1,307	banking_0874	banking_0874_015	Customer	you know what just forget I want to close my account.	['InformIntent']	CloseBankAccount	banking
1,308	banking_0874	banking_0874_017	Customer	I'd like to transfer it, please.	[]	ExternalWireTransfer	banking
1,309	banking_0875	banking_0875_001	Customer	Yes Jerry my name is Evelyn Richards. Can you update my email?	['InformIntent']	UpdateEmail	banking
1,310	banking_0875	banking_0875_021	Customer	Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about.	['InformIntent']	GetAccountInfo	banking
1,311	banking_0875	banking_0875_027	Customer	What? I've never been to Mexico City. So I am definitely disputing that.	[]	DisputeCharge	banking
1,312	banking_0876	banking_0876_001	Customer	yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch.	['InformIntent']	FindBranch	banking
1,313	banking_0876	banking_0876_020	Customer	what hours is the branch open?	['InformIntent']	GetBranchHours	banking
1,314	banking_0877	banking_0877_001	Customer	Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me?	['InformIntent']	FindBranch	banking
1,315	banking_0877	banking_0877_014	Customer	Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too?	['InformIntent']	GetBranchInfo	banking
1,316	banking_0879	banking_0879_003	Customer	Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet.	[]	ReportLostStolenCard	banking
1,317	banking_0880	banking_0880_005	Customer	Oh thank you and I need to pick a bank and open a new bank account.	['InformIntent']	OpenBankingAccount	banking
1,318	banking_0880	banking_0880_007	Customer	Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like	['InformIntent']	FindBranch	banking
1,319	banking_0880	banking_0880_014	Customer	OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state.	['InformIntent']	AskAboutTransferFees	banking
1,320	banking_0880	banking_0880_022	Customer	OK. Well that sounds good. All right. what are your hours?	['InformIntent']	GetBranchHours	banking
1,321	banking_0880	banking_0880_026	Customer	Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven?	[]	GetBranchHours	banking
1,322	banking_0881	banking_0881_005	Customer	I would like to have some help, on making a wire transfer. Can we do that on here?	['InformIntent']	ExternalWireTransfer	banking
1,323	banking_0882	banking_0882_006	Customer	OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone.	['InformIntent']	ExternalWireTransfer	banking
1,324	banking_0883	banking_0883_001	Customer	hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that.	['InformIntent']	InternalFundsTransfer	banking
1,325	banking_0884	banking_0884_017	Customer	let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account.	['InformIntent']	CloseBankAccount	banking
1,326	banking_0884	banking_0884_021	Customer	Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account.	['InformIntent']	InternalFundsTransfer	banking
1,327	banking_0885	banking_0885_057	Customer	OK. And how's the fees looking for these machines?	['InformIntent']	AskAboutATMFees	banking
1,328	banking_0886	banking_0886_011	Customer	Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening?	['InformIntent']	InternalFundsTransfer	banking
1,329	banking_0886	banking_0886_021	Customer	Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home?	['InformIntent']	FindBranch	banking
1,330	banking_0887	banking_0887_001	Customer	Hi. Yes. I need to dispute a transaction please.	['InformIntent']	DisputeCharge	banking
1,331	banking_0887	banking_0887_039	Customer	While I have you I'd like to do a wire transfer please.	['InformIntent']	ExternalWireTransfer	banking
1,332	banking_0888	banking_0888_003	Customer	Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number.	['InformIntent']	UpdatePhoneNumber	banking
1,333	banking_0888	banking_0888_024	Customer	Well I'd need to I was wondering if I could check the the balance in my savings account.	['InformIntent']	CheckAccountBalance	banking
1,334	banking_0888	banking_0888_028	Customer	Well can I go ahead and transfer some of the money from my savings into my into my checking account?	['InformIntent']	InternalFundsTransfer	banking
1,335	banking_0889	banking_0889_056	Customer	I wanna change the phone number.	[]	UpdatePhoneNumber	banking
1,336	banking_0890	banking_0890_002	Customer	Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it.	['InformIntent']	DisputeCharge	banking
1,337	banking_0891	banking_0891_001	Customer	Hi, I'm Latoya. I'm calling because I lost my card.	['InformIntent']	ReportLostStolenCard	banking
1,338	banking_0892	banking_0892_001	Customer	Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me?	['InformIntent']	UpdatePhoneNumber	banking
1,339	banking_0893	banking_0893_005	Customer	Well anyways I was hoping you can. I need to update my street address on my savings account.	['InformIntent']	UpdateStreetAddress	banking
1,340	banking_0894	banking_0894_017	Customer	is there a branch location closer to me?	['InformIntent']	FindBranch	banking
1,341	banking_0894	banking_0894_039	Customer	no but while I have you on the line could you check my balance for me please?	['InformIntent']	CheckAccountBalance	banking
1,342	banking_0895	banking_0895_001	Customer	yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM?	['InformIntent']	GetWithdrawalLimit	banking
1,343	banking_0895	banking_0895_003	Customer	Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies?	['InformIntent']	ExternalWireTransfer	banking
1,344	banking_0896	banking_0896_001	Customer	. Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there?	['InformIntent']	UpdateStreetAddress	banking
1,345	banking_0897	banking_0897_007	Customer	Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch?	['InformIntent']	FindBranch	banking
1,346	banking_0898	banking_0898_007	Customer	Yes, just just put it into the new account we're gonna to open.	[]	InternalFundsTransfer	banking
1,347	banking_0898	banking_0898_027	Customer	Well, I can't think of anything. Oh, wait. When will I get my debit card?	['InformIntent']	AskAboutCardArrival	banking
1,348	banking_0899	banking_0899_001	Customer	Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location.	['InformIntent']	ReportNotice	banking
1,349	banking_0899	banking_0899_019	Customer	I need to make a deposit like now.	['InformIntent']	FindBranch	banking
1,350	banking_0900	banking_0900_009	Customer	well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out.	['InformIntent']	CheckAccountBalance	banking
1,351	banking_0900	banking_0900_028	Customer	Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that?	['InformIntent']	InternalFundsTransfer	banking
1,352	banking_0901	banking_0901_001	Customer	my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about.	['InformIntent']	DisputeCharge	banking
1,353	banking_0901	banking_0901_031	Customer	yeah, I would and I also need to find an ATM around close to me.	[]	FindATM	banking
1,354	banking_0902	banking_0902_017	Customer	Oh how wonderful. Well, in that case. I I want to open an account with Interbank.	['InformIntent']	OpenBankingAccount	banking
1,355	banking_0903	banking_0903_029	Customer	OK great and while I have you can I check my account balance with you, please?	['InformIntent']	CheckAccountBalance	banking
1,356	banking_0904	banking_0904_037	Customer	actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank.	['InformIntent']	ExternalWireTransfer	banking
1,357	banking_0905	banking_0905_001	Customer	Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today.	['InformIntent']	DisputeCharge	banking
1,358	banking_0905	banking_0905_003	Customer	Yes. And I'd also like to do another wire transaction to the right account.	['InformIntent']	ExternalWireTransfer	banking
1,359	banking_0906	banking_0906_006	Customer	That's great, good to hear a real person around here. I need to just make I need to make an internal transfer.	['InformIntent']	InternalFundsTransfer	banking
1,360	banking_0907	banking_0907_027	Customer	Well I got my account statement and I don't recognize the transaction.	['InformIntent']	DisputeCharge	banking
1,361	banking_0908	banking_0908_001	Customer	Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen.	['InformIntent']	ReportLostStolenCard	banking
1,362	banking_0908	banking_0908_019	Customer	My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed.	['InformIntent']	UpdatePhoneNumber	banking
1,363	banking_0908	banking_0908_042	Customer	And can you tell me the balance in my savings account?	['InformIntent']	CheckAccountBalance	banking
1,364	banking_0909	banking_0909_009	Customer	Is that a busy one or is that all kind of offices out the way.	['InformIntent']	GetBranchInfo	banking
1,365	banking_0909	banking_0909_034	Customer	yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice.	['InformIntent']	CheckAccountBalance	banking
1,366	banking_0909	banking_0909_046	Customer	OK. at the branch, do they can you deposit cash through the ATM there?	['InformIntent']	AskAboutCashDeposits	banking
1,367	banking_0910	banking_0910_001	Customer	yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you.	['InformIntent']	OpenBankingAccount	banking
1,368	banking_0911	banking_0911_001	Customer	yes. I would like to dispute a transaction please.	['InformIntent']	DisputeCharge	banking
1,369	banking_0911	banking_0911_066	Customer	Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please.	['InformIntent']	InternalFundsTransfer	banking
1,370	banking_0912	banking_0912_003	Customer	So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me?	[]	OpenBankingAccount	banking
1,371	banking_0912	banking_0912_047	Customer	OK. when will I receive my checks?	['InformIntent']	OrderChecks	banking
1,372	banking_0913	banking_0913_001	Customer	yes, I was looking at my bank statement, and I see a charge on here that I do not understand.	['InformIntent']	DisputeCharge	banking
1,373	banking_0914	banking_0914_018	Customer	I like to transfer money from my checking account to savings. My new savings. My new savings account.	['InformIntent']	InternalFundsTransfer	banking
1,374	banking_0914	banking_0914_036	Customer	The what could you just verify now? Can you give me the new balance on the checking account?	['InformIntent']	CheckAccountBalance	banking
1,375	banking_0915	banking_0915_006	Customer	That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me.	['InformIntent']	FindATM	banking
1,376	banking_0915	banking_0915_039	Customer	I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually.	['InformIntent']	FindBranch	banking
1,377	banking_0915	banking_0915_050	Customer	OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday?	['InformIntent']	GetBranchHours	banking
1,378	banking_0915	banking_0915_056	Customer	OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance?	['InformIntent']	CheckAccountBalance	banking
1,379	banking_0915	banking_0915_069	Customer	I did wanna ask you for the for the ATM what is the daily withdrawal limit?	['InformIntent']	GetWithdrawalLimit	banking
1,380	banking_0916	banking_0916_015	Customer	OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have.	[]	UpdateStreetAddress	banking
1,381	banking_0916	banking_0916_033	Customer	And I need the nearest branches you have. I need the nearest one to that new address.	['InformIntent']	FindBranch	banking
1,382	banking_0918	banking_0918_001	Customer	yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me?	['InformIntent']	CloseBankAccount	banking
1,383	banking_0919	banking_0919_001	Customer	I need to close my savings account.	['InformIntent']	CloseBankAccount	banking
1,384	banking_0919	banking_0919_015	Customer	I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is?	[]	CheckAccountInterestRate	banking
1,385	banking_0920	banking_0920_001	Customer	Hi, I needed help with my to find out my account balances.	['InformIntent']	CheckAccountBalance	banking
1,386	banking_0920	banking_0920_065	Customer	Yeah. I need to wire some money.	['InformIntent']	ExternalWireTransfer	banking
1,387	banking_0922	banking_0922_001	Customer	Hi Ashley, I'm calling because I need to update some of my personal information.	['InformIntent']	UpdateStreetAddress	banking
1,388	banking_0923	banking_0923_002	Customer	And I'm calling because I noticed there was a charge to my account from a Herrs magazine company? I don't even read magazines.	['InformIntent']	DisputeCharge	banking
1,389	banking_0924	banking_0924_001	Customer	yeah, I'm trying to make a wire transfer.	['InformIntent']	ExternalWireTransfer	banking
1,390	banking_0924	banking_0924_093	Customer	Yeah, actually how much do I have in my regular checking?	['InformIntent']	CheckAccountBalance	banking
1,391	banking_0925	banking_0925_003	Customer	Eh not too bad I guess. So I need you I need to change my my email information I do believe. Can you now. What do you need from me dear?	['InformIntent']	UpdateEmail	banking
1,392	banking_0925	banking_0925_058	Customer	Yeah probably better do that. Make sure that they're all all up to date. See who all I have on this account too please?	['InformIntent']	GetAccountInfo	banking
1,393	banking_0927	banking_0927_001	Customer	Hi, my name's Laura and I just moved and so I'm trying to change financial institutions and so I'm looking at opening a checking account. But I have some questions about other products.	['InformIntent']	OpenBankingAccount	banking
1,394	banking_0927	banking_0927_007	Customer	I think I'm interested in the travel card.	[]	OpenCreditCard	banking
1,395	banking_0927	banking_0927_019	Customer	yes, I have a paper and pen ready. Could I get the address of the of the bank so that I can come in?	['InformIntent']	FindBranch	banking
1,396	banking_0929	banking_0929_043	Customer	mhm can you tell me what's the closest of your ATMs machines next closer to that that little store there that	['InformIntent']	FindATM	banking
1,397	banking_0930	banking_0930_055	Customer	Huh. Now how. I don't have access to to that kind of thing online. Can we talk about how to make that happen?	['InformIntent']	SetUpOnlineBanking	banking
1,398	banking_0931	banking_0931_001	Customer	Yeah I'm trying to send some money to my son through a wire transfer, can yo help me with that?	['InformIntent']	ExternalWireTransfer	banking
1,399	banking_0931	banking_0931_031	Customer	All right, wonderful. Can you also transfer some money from that credit card debit card that we are canceling to my other one that I have with my wife? That way, I won't miss out on the funds.	['InformIntent']	InternalFundsTransfer	banking

1,300

banking_0871

banking_0871_001

Customer

I would like to open a checking account. But I cannot go in person because I am sick with a cold.

['InformIntent']

OpenBankingAccount

banking

1,301

banking_0871

banking_0871_003

Customer

Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now.

['InformIntent']

ExternalWireTransfer

banking

1,302

banking_0871

banking_0871_023

Customer

Yes. I need help with the with finding the nearest branch to my location.

['InformIntent']

FindBranch

banking

1,303

banking_0872

banking_0872_001

Customer

Hello. Good morning. I'm calling to report a missing credit card.

['InformIntent']

ReportLostStolenCard

banking

1,304

banking_0873

banking_0873_014

Customer

Yes, I wanted to transfer some money to another person's account.

['InformIntent']

ExternalWireTransfer

banking

1,305

banking_0873

banking_0873_048

Customer

No, I were gonna wonder how long will it take for her to receive it?

['InformIntent']

AskAboutTransferTime

banking

1,306

banking_0874

banking_0874_001

Customer

Hi, Daisy my names George I don't need. I don't know where any of the branch locations are.

['InformIntent']

FindBranch

banking

1,307

banking_0874

banking_0874_015

Customer

you know what just forget I want to close my account.

['InformIntent']

CloseBankAccount

banking

1,308

banking_0874

banking_0874_017

Customer

I'd like to transfer it, please.

[]

ExternalWireTransfer

banking

1,309

banking_0875

banking_0875_001

Customer

Yes Jerry my name is Evelyn Richards. Can you update my email?

['InformIntent']

UpdateEmail

banking

1,310

banking_0875

banking_0875_021

Customer

Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about.

['InformIntent']

GetAccountInfo

banking

1,311

banking_0875

banking_0875_027

Customer

What? I've never been to Mexico City. So I am definitely disputing that.

[]

DisputeCharge

banking

1,312

banking_0876

banking_0876_001

Customer

yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch.

['InformIntent']

FindBranch

banking

1,313

banking_0876

banking_0876_020

Customer

what hours is the branch open?

['InformIntent']

GetBranchHours

banking

1,314

banking_0877

banking_0877_001

Customer

Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me?

['InformIntent']

FindBranch

banking

1,315

banking_0877

banking_0877_014

Customer

Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too?

['InformIntent']

GetBranchInfo

banking

1,316

banking_0879

banking_0879_003

Customer

Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet.

[]

ReportLostStolenCard

banking

1,317

banking_0880

banking_0880_005

Customer

Oh thank you and I need to pick a bank and open a new bank account.

['InformIntent']

OpenBankingAccount

banking

1,318

banking_0880

banking_0880_007

Customer

Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like

['InformIntent']

FindBranch

banking

1,319

banking_0880

banking_0880_014

Customer

OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state.

['InformIntent']

AskAboutTransferFees

banking

1,320

banking_0880

banking_0880_022

Customer

OK. Well that sounds good. All right. what are your hours?

['InformIntent']

GetBranchHours

banking

1,321

banking_0880

banking_0880_026

Customer

Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven?

[]

GetBranchHours

banking

1,322

banking_0881

banking_0881_005

Customer

I would like to have some help, on making a wire transfer. Can we do that on here?

['InformIntent']

ExternalWireTransfer

banking

1,323

banking_0882

banking_0882_006

Customer

OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone.

['InformIntent']

ExternalWireTransfer

banking

1,324

banking_0883

banking_0883_001

Customer

hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that.

['InformIntent']

InternalFundsTransfer

banking

1,325

banking_0884

banking_0884_017

Customer

let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account.

['InformIntent']

CloseBankAccount

banking

1,326

banking_0884

banking_0884_021

Customer

Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account.

['InformIntent']

InternalFundsTransfer

banking

1,327

banking_0885

banking_0885_057

Customer

OK. And how's the fees looking for these machines?

['InformIntent']

AskAboutATMFees

banking

1,328

banking_0886

banking_0886_011

Customer

Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening?

['InformIntent']

InternalFundsTransfer

banking

1,329

banking_0886

banking_0886_021

Customer

Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home?

['InformIntent']

FindBranch

banking

1,330

banking_0887

banking_0887_001

Customer

Hi. Yes. I need to dispute a transaction please.

['InformIntent']

DisputeCharge

banking

1,331

banking_0887

banking_0887_039

Customer

While I have you I'd like to do a wire transfer please.

['InformIntent']

ExternalWireTransfer

banking

1,332

banking_0888

banking_0888_003

Customer

Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number.

['InformIntent']

UpdatePhoneNumber

banking

1,333

banking_0888

banking_0888_024

Customer

Well I'd need to I was wondering if I could check the the balance in my savings account.

['InformIntent']

CheckAccountBalance

banking

1,334

banking_0888

banking_0888_028

Customer

Well can I go ahead and transfer some of the money from my savings into my into my checking account?

['InformIntent']

InternalFundsTransfer

banking

1,335

banking_0889

banking_0889_056

Customer

I wanna change the phone number.

[]

UpdatePhoneNumber

banking

1,336

banking_0890

banking_0890_002

Customer

Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it.

['InformIntent']

DisputeCharge

banking

1,337

banking_0891

banking_0891_001

Customer

Hi, I'm Latoya. I'm calling because I lost my card.

['InformIntent']

ReportLostStolenCard

banking

1,338

banking_0892

banking_0892_001

Customer

Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me?

['InformIntent']

UpdatePhoneNumber

banking

1,339

banking_0893

banking_0893_005

Customer

Well anyways I was hoping you can. I need to update my street address on my savings account.

['InformIntent']

UpdateStreetAddress

banking

1,340

banking_0894

banking_0894_017

Customer

is there a branch location closer to me?

['InformIntent']

FindBranch

banking

1,341

banking_0894

banking_0894_039

Customer

no but while I have you on the line could you check my balance for me please?

['InformIntent']

CheckAccountBalance

banking

1,342

banking_0895

banking_0895_001

Customer

yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM?

['InformIntent']

GetWithdrawalLimit

banking

1,343

banking_0895

banking_0895_003

Customer

Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies?

['InformIntent']

ExternalWireTransfer

banking

1,344

banking_0896

banking_0896_001

Customer

. Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there?

['InformIntent']

UpdateStreetAddress

banking

1,345

banking_0897

banking_0897_007

Customer

Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch?

['InformIntent']

FindBranch

banking

1,346

banking_0898

banking_0898_007

Customer

Yes, just just put it into the new account we're gonna to open.

[]

InternalFundsTransfer

banking

1,347

banking_0898

banking_0898_027

Customer

Well, I can't think of anything. Oh, wait. When will I get my debit card?

['InformIntent']

AskAboutCardArrival

banking

1,348

banking_0899

banking_0899_001

Customer

Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location.

['InformIntent']

ReportNotice

banking

1,349

banking_0899

banking_0899_019

Customer

I need to make a deposit like now.

['InformIntent']

FindBranch

banking

1,350

banking_0900

banking_0900_009

Customer

well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out.

['InformIntent']

CheckAccountBalance

banking

1,351

banking_0900

banking_0900_028

Customer

Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that?

['InformIntent']

InternalFundsTransfer

banking

1,352

banking_0901

banking_0901_001

Customer

my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about.

['InformIntent']

DisputeCharge

banking

1,353

banking_0901

banking_0901_031

Customer

yeah, I would and I also need to find an ATM around close to me.

[]

FindATM

banking

1,354

banking_0902

banking_0902_017

Customer

Oh how wonderful. Well, in that case. I I want to open an account with Interbank.

['InformIntent']

OpenBankingAccount

banking

1,355

banking_0903

banking_0903_029

Customer

OK great and while I have you can I check my account balance with you, please?

['InformIntent']

CheckAccountBalance

banking

1,356

banking_0904

banking_0904_037

Customer

actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank.

['InformIntent']

ExternalWireTransfer

banking

1,357

banking_0905

banking_0905_001

Customer

Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today.

['InformIntent']

DisputeCharge

banking

1,358

banking_0905

banking_0905_003

Customer

Yes. And I'd also like to do another wire transaction to the right account.

['InformIntent']

ExternalWireTransfer

banking

1,359

banking_0906

banking_0906_006

Customer

That's great, good to hear a real person around here. I need to just make I need to make an internal transfer.

['InformIntent']

InternalFundsTransfer

banking

1,360

banking_0907

banking_0907_027

Customer

Well I got my account statement and I don't recognize the transaction.

['InformIntent']

DisputeCharge

banking

1,361

banking_0908

banking_0908_001

Customer

Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen.

['InformIntent']

ReportLostStolenCard

banking

1,362

banking_0908

banking_0908_019

Customer

My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed.

['InformIntent']

UpdatePhoneNumber

banking

1,363

banking_0908

banking_0908_042

Customer

And can you tell me the balance in my savings account?

['InformIntent']

CheckAccountBalance

banking

1,364

banking_0909

banking_0909_009

Customer

Is that a busy one or is that all kind of offices out the way.

['InformIntent']

GetBranchInfo

banking

1,365

banking_0909

banking_0909_034

Customer

yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice.

['InformIntent']

CheckAccountBalance

banking

1,366

banking_0909

banking_0909_046

Customer

OK. at the branch, do they can you deposit cash through the ATM there?

['InformIntent']

AskAboutCashDeposits

banking

1,367

banking_0910

banking_0910_001

Customer

yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you.

['InformIntent']

OpenBankingAccount

banking

1,368

banking_0911

banking_0911_001

Customer

yes. I would like to dispute a transaction please.

['InformIntent']

DisputeCharge

banking

1,369

banking_0911

banking_0911_066

Customer

Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please.

['InformIntent']

InternalFundsTransfer

banking

1,370

banking_0912

banking_0912_003

Customer

So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me?

[]

OpenBankingAccount

banking

1,371

banking_0912

banking_0912_047

Customer

OK. when will I receive my checks?

['InformIntent']

OrderChecks

banking

1,372

banking_0913

banking_0913_001

Customer

yes, I was looking at my bank statement, and I see a charge on here that I do not understand.

['InformIntent']

DisputeCharge

banking

1,373

banking_0914

banking_0914_018

Customer

I like to transfer money from my checking account to savings. My new savings. My new savings account.

['InformIntent']

InternalFundsTransfer

banking

1,374

banking_0914

banking_0914_036

Customer

The what could you just verify now? Can you give me the new balance on the checking account?

['InformIntent']

CheckAccountBalance

banking

1,375

banking_0915

banking_0915_006

Customer

That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me.

['InformIntent']

FindATM

banking

1,376

banking_0915

banking_0915_039

Customer

I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually.

['InformIntent']

FindBranch

banking

1,377

banking_0915

banking_0915_050

Customer

OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday?

['InformIntent']

GetBranchHours

banking

1,378

banking_0915

banking_0915_056

Customer

OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance?

['InformIntent']

CheckAccountBalance

banking

1,379

banking_0915

banking_0915_069

Customer

I did wanna ask you for the for the ATM what is the daily withdrawal limit?

['InformIntent']

GetWithdrawalLimit

banking

1,380

banking_0916

banking_0916_015

Customer

OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have.

[]

UpdateStreetAddress

banking

1,381

banking_0916

banking_0916_033

Customer

And I need the nearest branches you have. I need the nearest one to that new address.

['InformIntent']

FindBranch

banking

1,382

banking_0918

banking_0918_001

Customer

yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me?

['InformIntent']

CloseBankAccount

banking

1,383

banking_0919

banking_0919_001

Customer

I need to close my savings account.

['InformIntent']

CloseBankAccount

banking

1,384

banking_0919

banking_0919_015

Customer

I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is?

[]

CheckAccountInterestRate

banking

1,385

banking_0920

banking_0920_001

Customer

Hi, I needed help with my to find out my account balances.

['InformIntent']

CheckAccountBalance

banking

1,386

banking_0920

banking_0920_065

Customer

Yeah. I need to wire some money.

['InformIntent']

ExternalWireTransfer

banking

1,387

banking_0922

banking_0922_001

Customer

Hi Ashley, I'm calling because I need to update some of my personal information.

['InformIntent']

UpdateStreetAddress

banking

1,388

banking_0923

banking_0923_002

Customer

And I'm calling because I noticed there was a charge to my account from a Herrs magazine company? I don't even read magazines.

['InformIntent']

DisputeCharge

banking

1,389

banking_0924

banking_0924_001

Customer

yeah, I'm trying to make a wire transfer.

['InformIntent']

ExternalWireTransfer

banking

1,390

banking_0924

banking_0924_093

Customer

Yeah, actually how much do I have in my regular checking?

['InformIntent']

CheckAccountBalance

banking

1,391

banking_0925

banking_0925_003

Customer

Eh not too bad I guess. So I need you I need to change my my email information I do believe. Can you now. What do you need from me dear?

['InformIntent']

UpdateEmail

banking

1,392

banking_0925

banking_0925_058

Customer

Yeah probably better do that. Make sure that they're all all up to date. See who all I have on this account too please?

['InformIntent']

GetAccountInfo

banking

1,393

banking_0927

banking_0927_001

Customer

Hi, my name's Laura and I just moved and so I'm trying to change financial institutions and so I'm looking at opening a checking account. But I have some questions about other products.

['InformIntent']

OpenBankingAccount

banking

1,394

banking_0927

banking_0927_007

Customer

I think I'm interested in the travel card.

[]

OpenCreditCard

banking

1,395

banking_0927

banking_0927_019

Customer

yes, I have a paper and pen ready. Could I get the address of the of the bank so that I can come in?

['InformIntent']

FindBranch

banking

1,396

banking_0929

banking_0929_043

Customer

mhm can you tell me what's the closest of your ATMs machines next closer to that that little store there that

['InformIntent']

FindATM

banking

1,397

banking_0930

banking_0930_055

Customer

Huh. Now how. I don't have access to to that kind of thing online. Can we talk about how to make that happen?

['InformIntent']

SetUpOnlineBanking

banking

1,398

banking_0931

banking_0931_001

Customer

Yeah I'm trying to send some money to my son through a wire transfer, can yo help me with that?

['InformIntent']

ExternalWireTransfer

banking

1,399

banking_0931

banking_0931_031

Customer

All right, wonderful. Can you also transfer some money from that credit card debit card that we are canceling to my other one that I have with my wife? That way, I won't miss out on the funds.

['InformIntent']

InternalFundsTransfer

banking