index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
3,800 |
597
|
insurance_597_001
|
Customer
|
#Um, I need to change it so that I'm not billed automatically.
|
['InformIntent']
|
CancelAutomaticBilling
|
insurance
|
3,801 |
597
|
insurance_597_037
|
Customer
|
Yes, I'd also like to change the card that is used for the auto payments.
|
['InformIntent']
|
UpdatePaymentPreference
|
insurance
|
3,802 |
598
|
insurance_598_001
|
Customer
|
Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.
|
['InformIntent']
|
CancelPlan
|
insurance
|
3,803 |
599
|
insurance_599_011
|
Customer
|
Yeah, that would be. That would be great, actually.
|
[]
|
CreateAccount
|
insurance
|
3,804 |
600
|
insurance_600_003
|
Customer
|
Stacey. Hi, Stacey. I'm hoping to enroll in a life insurance plan today, if that's alright.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
3,805 |
600
|
insurance_600_013
|
Customer
|
Thank you. So yeah. I Yeah. If you don't mind a quote, please. Would be great.
|
[]
|
GetQuote
|
insurance
|
3,806 |
601
|
insurance_601_001
|
Customer
|
Hi I just had my baby and need to add him to my insurance policy.
|
['InformIntent']
|
AddDependent
|
insurance
|
3,807 |
601
|
insurance_601_043
|
Customer
|
Ok. Can you send me a copy of my plan?
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
3,808 |
602
|
insurance_602_001
|
Customer
|
Hi, yes, I'm calling about cancelling a home insurance plan that my husband and I have.
|
['InformIntent']
|
CancelPlan
|
insurance
|
3,809 |
603
|
insurance_603_019
|
Customer
|
Ok. I was scammed and I need to cancel this policy now!!
|
['InformIntent']
|
CancelPlan
|
insurance
|
3,810 |
603
|
insurance_603_023
|
Customer
|
I was quoted a basic plan for two hundred dollars a year and my bank account was charged more, a lot more!
|
[]
|
ReportBillingIssue
|
insurance
|
3,811 |
604
|
insurance_604_001
|
Customer
|
Hello Kelly. My name is Sally Green and I need to add someone to my policy.
|
['InformIntent']
|
AddDependent
|
insurance
|
3,812 |
604
|
insurance_604_043
|
Customer
|
Great. We moved so let me give you the new address.
|
[]
|
ChangeAddress
|
insurance
|
3,813 |
605
|
insurance_605_001
|
Customer
|
Hello, I need to file a claim for property damage.
|
['InformIntent']
|
FileClaim
|
insurance
|
3,814 |
606
|
insurance_606_001
|
Customer
|
Hello, I need to file a life insurance claim. My grandmother passed away.
|
['InformIntent']
|
FileClaim
|
insurance
|
3,815 |
607
|
insurance_607_001
|
Customer
|
#Um, I made a payment for my plan, but I just received a mail that I owe.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
3,816 |
607
|
insurance_607_071
|
Customer
|
But in the mean time, can you make a note on my account saying I previously sent a cheque, but it got lost in transit.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
3,817 |
608
|
insurance_608_005
|
Customer
|
#Um I have a policy with you. Is it possible to update my payment method?
|
['InformIntent']
|
UpdatePaymentPreference
|
insurance
|
3,818 |
608
|
insurance_608_058
|
Customer
|
#Um I guess so, can you confirm the outstanding balance on my plan please.
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,819 |
610
|
insurance_610_013
|
Customer
|
Well, I noticed that I do not get the invoice for my monthly payment, and I was wondering why that is so.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
3,820 |
610
|
insurance_610_045
|
Customer
|
Can I update my billing frequency then?
|
['InformIntent']
|
UpdateBillingFrequency
|
insurance
|
3,821 |
611
|
insurance_611_003
|
Customer
|
#Um, I just want to pay a bill.
|
['InformIntent']
|
PayBill
|
insurance
|
3,822 |
611
|
insurance_611_006
|
Customer
|
I received a mail that I have an outstanding balance, can you confirm my balance first.
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,823 |
611
|
insurance_611_032
|
Customer
|
Can you help me with the exact balance on the account.
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,824 |
611
|
insurance_611_066
|
Customer
|
Okay so I have no outstanding balance right?
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,825 |
612
|
insurance_612_001
|
Customer
|
Hi I need to remove my husband off my car insurance.
|
['InformIntent']
|
RemoveDependent
|
insurance
|
3,826 |
613
|
insurance_613_001
|
Customer
|
Hi Holly, I would just like to cancel my insurance plan.
|
['InformIntent']
|
CancelPlan
|
insurance
|
3,827 |
614
|
insurance_614_003
|
Customer
|
mmm, well I just moved to another town, and I would just like to update my address.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
3,828 |
615
|
insurance_615_005
|
Customer
|
I'm calling to find out if it is possible to include my husband in my insurance?
|
['InformIntent']
|
AddDependent
|
insurance
|
3,829 |
616
|
insurance_616_001
|
Customer
|
Oh, hey Jim, I am looking for a new policy yeah, what do I need to do to file it?
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
3,830 |
616
|
insurance_616_031
|
Customer
|
Okay, yeah, I think I'd like to change to that please.
|
[]
|
ChangePlan
|
insurance
|
3,831 |
617
|
insurance_617_001
|
Customer
|
Oh, hey Tyler, I am looking for a new policy yeah, what do I need to do to file it?
|
['InformIntent']
|
ChangePlan
|
insurance
|
3,832 |
617
|
insurance_617_031
|
Customer
|
Okay, yeah, I think I'd like to change to that please.
|
[]
|
ChangePlan
|
insurance
|
3,833 |
618
|
insurance_618_003
|
Customer
|
Yeah, unfortunately. I wanted to file an auto claim and figure out I guess what I need to do next.
|
['InformIntent']
|
FileClaim
|
insurance
|
3,834 |
619
|
insurance_619_005
|
Customer
|
Sure, so my son is graduating from college, and I'm wanting to take him off my policy.
|
['InformIntent']
|
RemoveDependent
|
insurance
|
3,835 |
620
|
insurance_620_001
|
Customer
|
Oh, hey Logan, I am looking for a new policy yeah, what do I need to do to file it?
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
3,836 |
620
|
insurance_620_031
|
Customer
|
Okay, yeah, I think I'd like to change to that please.
|
[]
|
ChangePlan
|
insurance
|
3,837 |
620
|
insurance_620_059
|
Customer
|
Okay, how much?
|
['InformIntent']
|
GetQuote
|
insurance
|
3,838 |
620
|
insurance_620_063
|
Customer
|
So I guess I'll go with the preferred policy.
|
[]
|
EnrollInPlan
|
insurance
|
3,839 |
622
|
insurance_622_031
|
Customer
|
Okay, yeah, I think I'd like to change to that please.
|
[]
|
ChangePlan
|
insurance
|
3,840 |
624
|
insurance_624_001
|
Customer
|
Oh, yeah, I am what do I need to do to enroll? Can you help me with that?
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
3,841 |
624
|
insurance_624_029
|
Customer
|
#Um sure, yeah I think that should work.
|
[]
|
CreateAccount
|
insurance
|
3,842 |
625
|
insurance_625_005
|
Customer
|
Sure, so I'm planning on purchasing a new car, but in order to do that, I need to present proof of insurance to the dealership.
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
3,843 |
626
|
insurance_626_001
|
Customer
|
Oh, hey Liam, I am looking for a new policy yeah, what do I need to do to file it?
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
3,844 |
626
|
insurance_626_029
|
Customer
|
Mhm, is there anything a little cheaper than that? I think my wife was wanting me to reduce our coverage.
|
['InformIntent']
|
ChangePlan
|
insurance
|
3,845 |
627
|
insurance_627_003
|
Customer
|
I was-I was just wondering. If it was possible. #Um, I'd like to get a homeowner's quote?
|
['InformIntent']
|
GetQuote
|
insurance
|
3,846 |
628
|
insurance_628_057
|
Customer
|
Well, I think maybe we should just go ahead and do it. What do you think, Lucy? Oh she's up and gone adventuring.
|
[]
|
EnrollInPlan
|
insurance
|
3,847 |
630
|
insurance_630_001
|
Customer
|
Hi there I need to change the payment info on my auto pay.
|
['InformIntent']
|
UpdatePaymentPreference
|
insurance
|
3,848 |
631
|
insurance_631_001
|
Customer
|
Yes I recently filed for divorce and I need to remove my husband from my health insurance.
|
['InformIntent']
|
RemoveDependent
|
insurance
|
3,849 |
632
|
insurance_632_001
|
Customer
|
Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them.
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
3,850 |
633
|
insurance_633_001
|
Customer
|
Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
3,851 |
634
|
insurance_634_001
|
Customer
|
Hi, I was calling cuz I needed to pay my bill. I bounced my auto pay, or whatever you call that to autopay.
|
['InformIntent']
|
PayBill
|
insurance
|
3,852 |
634
|
insurance_634_037
|
Customer
|
uh huh, right go on.
|
[]
|
UpdateBillingFrequency
|
insurance
|
3,853 |
635
|
insurance_635_001
|
Customer
|
Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
3,854 |
636
|
insurance_636_001
|
Customer
|
Hello. I need to remove someone from my plan.
|
['InformIntent']
|
RemoveDependent
|
insurance
|
3,855 |
637
|
insurance_637_001
|
Customer
|
Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
3,856 |
638
|
insurance_638_003
|
Customer
|
Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences.
|
['InformIntent']
|
GetQuote
|
insurance
|
3,857 |
639
|
insurance_639_001
|
Customer
|
Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that.
|
['InformIntent']
|
CheckPaymentStatus
|
insurance
|
3,858 |
640
|
insurance_640_001
|
Customer
|
Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?
|
['InformIntent']
|
GetPolicyNumber
|
insurance
|
3,859 |
640
|
insurance_640_029
|
Customer
|
Sure. We can do that.
|
[]
|
PayBill
|
insurance
|
3,860 |
641
|
insurance_641_001
|
Customer
|
Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident.
|
['InformIntent']
|
ReportAutomobileAccident
|
insurance
|
3,861 |
642
|
insurance_642_001
|
Customer
|
Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me.
|
['InformIntent']
|
ChangeSecurityQuestion
|
insurance
|
3,862 |
642
|
insurance_642_035
|
Customer
|
Oh that's fine. Hey while I'm at it can we change my password online too?
|
['InformIntent']
|
ResetPassword
|
insurance
|
3,863 |
643
|
insurance_643_001
|
Customer
|
Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly.
|
['InformIntent']
|
UpdateBillingFrequency
|
insurance
|
3,864 |
644
|
insurance_644_001
|
Customer
|
Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?
|
['InformIntent']
|
GetQuote
|
insurance
|
3,865 |
645
|
insurance_645_001
|
Customer
|
I wanna add a dependent to my life and auto policy.
|
['InformIntent']
|
AddDependent
|
insurance
|
3,866 |
646
|
insurance_646_001
|
Customer
|
Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment.
|
['InformIntent']
|
PayBill
|
insurance
|
3,867 |
647
|
insurance_647_001
|
Customer
|
Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums.
|
['InformIntent']
|
GetQuote
|
insurance
|
3,868 |
648
|
insurance_648_001
|
Customer
|
Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent.
|
['InformIntent']
|
AddDependent
|
insurance
|
3,869 |
648
|
insurance_648_037
|
Customer
|
Great. Can I go ahead and pay that now?
|
['InformIntent']
|
PayBill
|
insurance
|
3,870 |
649
|
insurance_649_001
|
Customer
|
Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy.
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
3,871 |
650
|
insurance_650_001
|
Customer
|
Hello I just recently moved and I need to update some information with you guys.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
3,872 |
651
|
insurance_651_005
|
Customer
|
I kept trying but I guess I just can't remember the password.
|
[]
|
ResetPassword
|
insurance
|
3,873 |
653
|
insurance_653_001
|
Customer
|
Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month.
|
['InformIntent']
|
UpdateBillingFrequency
|
insurance
|
3,874 |
654
|
insurance_654_001
|
Customer
|
Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it.
|
['InformIntent']
|
PayBill
|
insurance
|
3,875 |
655
|
insurance_655_001
|
Customer
|
Yes I recently got married and need to add my husband to my health insurance policy.
|
['InformIntent']
|
AddDependent
|
insurance
|
3,876 |
656
|
insurance_656_001
|
Customer
|
Hi. I wanna stop my automatic payments.
|
['InformIntent']
|
CancelAutomaticBilling
|
insurance
|
3,877 |
656
|
insurance_656_031
|
Customer
|
Great. I think they've been charging me twice in one month.
|
[]
|
ReportBillingIssue
|
insurance
|
3,878 |
657
|
insurance_657_005
|
Customer
|
Oh! I need to pay my bill and ask a question about auto-pay.
|
['InformIntent']
|
PayBill
|
insurance
|
3,879 |
658
|
insurance_658_001
|
Customer
|
Yeah I'm trying to register my car and they need my insurance number and I don't have it.
|
['InformIntent']
|
GetPolicyNumber
|
insurance
|
3,880 |
658
|
insurance_658_021
|
Customer
|
How do I get proof of that?
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
3,881 |
658
|
insurance_658_025
|
Customer
|
I don't know my password.
|
[]
|
ResetPassword
|
insurance
|
3,882 |
660
|
insurance_660_001
|
Customer
|
Yes we just adopted a new baby and I need to add her to my health plan.
|
['InformIntent']
|
AddDependent
|
insurance
|
3,883 |
661
|
insurance_661_001
|
Customer
|
Yeah I need to check my account balance.
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,884 |
661
|
insurance_661_019
|
Customer
|
Okay. Can you tell me the life insurance now?
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,885 |
662
|
insurance_662_001
|
Customer
|
Yes, I need to file a claim. We lost my wife this week.
|
['InformIntent']
|
FileClaim
|
insurance
|
3,886 |
663
|
insurance_663_001
|
Customer
|
Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question.
|
['InformIntent']
|
ChangeSecurityQuestion
|
insurance
|
3,887 |
664
|
insurance_664_001
|
Customer
|
Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?
|
['InformIntent']
|
CheckPaymentStatus
|
insurance
|
3,888 |
665
|
insurance_665_001
|
Customer
|
Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe.
|
['InformIntent']
|
ChangeSecurityQuestion
|
insurance
|
3,889 |
667
|
insurance_667_003
|
Customer
|
well I got my bill yesterday and why is it higher this time?
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
3,890 |
667
|
insurance_667_025
|
Customer
|
No I didn't change anything. I wanna take my credit card off my account.
|
['InformIntent']
|
UpdatePaymentPreference
|
insurance
|
3,891 |
667
|
insurance_667_031
|
Customer
|
Can we talk about why my bill is higher please? I well I can't pay this much. It's too high. I don't have that much money.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
3,892 |
668
|
insurance_668_001
|
Customer
|
Hi, Holly. I'm Melissa Stimson and I want to change the way I pay automatically.
|
['InformIntent']
|
UpdatePaymentPreference
|
insurance
|
3,893 |
669
|
insurance_669_001
|
Customer
|
Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me.
|
['InformIntent']
|
CancelPlan
|
insurance
|
3,894 |
670
|
insurance_670_001
|
Customer
|
Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
3,895 |
671
|
insurance_671_001
|
Customer
|
Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got.
|
['InformIntent']
|
GetQuote
|
insurance
|
3,896 |
673
|
insurance_673_001
|
Customer
|
Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years.
|
['InformIntent']
|
ChangePlan
|
insurance
|
3,897 |
674
|
insurance_674_001
|
Customer
|
Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
3,898 |
675
|
insurance_675_001
|
Customer
|
Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure.
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
3,899 |
676
|
insurance_676_001
|
Customer
|
Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?
|
['InformIntent']
|
GetQuote
|
insurance
|
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