index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
4,000 |
762
|
insurance_762_001
|
Customer
|
I'd like to change my password, please.
|
['InformIntent']
|
ResetPassword
|
insurance
|
4,001 |
763
|
insurance_763_001
|
Customer
|
Hello Jenny, I'd like to cancel my plan.
|
['InformIntent']
|
CancelPlan
|
insurance
|
4,002 |
764
|
insurance_764_001
|
Customer
|
Hi there. I just bought a condo so I need some insurance. Can you help me with that? Or do I.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,003 |
764
|
insurance_764_067
|
Customer
|
I guess. How much is it?
|
['InformIntent']
|
GetQuote
|
insurance
|
4,004 |
765
|
insurance_765_001
|
Customer
|
Hi. I was wondering I want to need to create an account.
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,005 |
766
|
insurance_766_003
|
Customer
|
I'm looking for new car insurance for my n- new car.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,006 |
767
|
insurance_767_001
|
Customer
|
Hi, David, my name is Marvin Wisniewski, and I need to get my policy number.
|
['InformIntent']
|
GetPolicyNumber
|
insurance
|
4,007 |
770
|
insurance_770_005
|
Customer
|
Nah well maybe not now I don't think I need my renters insurance
|
[]
|
CancelPlan
|
insurance
|
4,008 |
772
|
insurance_772_003
|
Customer
|
Likewise I was calling because I was thinking of making changes to my plan
|
['InformIntent']
|
ChangePlan
|
insurance
|
4,009 |
772
|
insurance_772_023
|
Customer
|
Yep. I actually called to cancel the plan.
|
[]
|
CancelPlan
|
insurance
|
4,010 |
773
|
insurance_773_001
|
Customer
|
#Um hey this is Mark I wanted to get a pet quote and also can you help me change to card payment?
|
['InformIntent']
|
GetQuote
|
insurance
|
4,011 |
774
|
insurance_774_005
|
Customer
|
Uh-huh, actually I already have one of the pet plans but I was thinking about upgrading, is there another tier for this plan?
|
['InformIntent']
|
ChangePlan
|
insurance
|
4,012 |
774
|
insurance_774_047
|
Customer
|
Uh-huh and what's the rate for the Petcare Perfect plan?
|
['InformIntent']
|
GetQuote
|
insurance
|
4,013 |
776
|
insurance_776_007
|
Customer
|
Oh great then yeah I wanna make an account then.
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,014 |
777
|
insurance_777_001
|
Customer
|
Mhm I can get my car insurance quote over the phone right?
|
['InformIntent']
|
GetQuote
|
insurance
|
4,015 |
778
|
insurance_778_001
|
Customer
|
I need to add my sixteen year-old to my policy, unfortunately.
|
['InformIntent']
|
AddDependent
|
insurance
|
4,016 |
778
|
insurance_778_013
|
Customer
|
Can I change my mailing address to a post office box?
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,017 |
779
|
insurance_779_001
|
Customer
|
Oh yes hello. I am trying to reset my password on my account and I keep getting an error message. Can you help me wth this?
|
['InformIntent']
|
ResetPassword
|
insurance
|
4,018 |
780
|
insurance_780_003
|
Customer
|
Eee I think I have my payment preference set to my checking account.
|
[]
|
UpdatePaymentPreference
|
insurance
|
4,019 |
781
|
insurance_781_001
|
Customer
|
Eee yeah I'm leaving my apa-apartment next week
|
[]
|
ChangeAddress
|
insurance
|
4,020 |
782
|
insurance_782_001
|
Customer
|
Uh-huh I want to cancel my account today.
|
['InformIntent']
|
CancelPlan
|
insurance
|
4,021 |
782
|
insurance_782_047
|
Customer
|
Nah stop the charges.
|
[]
|
CancelAutomaticBilling
|
insurance
|
4,022 |
782
|
insurance_782_053
|
Customer
|
Oh alright go ahead and charge me right now.
|
['InformIntent']
|
PayBill
|
insurance
|
4,023 |
783
|
insurance_783_001
|
Customer
|
Mhm this is Eric you guys do auto quotes right?
|
[]
|
GetQuote
|
insurance
|
4,024 |
784
|
insurance_784_001
|
Customer
|
Hello is the only way to create my account online? or
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,025 |
785
|
insurance_785_037
|
Customer
|
Oh yeah I want to do that instead.
|
[]
|
EnrollInPlan
|
insurance
|
4,026 |
786
|
insurance_786_001
|
Customer
|
Hey girl I just got two cute lil pups and I wanted to get a pet insurance for them.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,027 |
787
|
insurance_787_003
|
Customer
|
Uh-huh yep could I get a quote through the phone or
|
['InformIntent']
|
GetQuote
|
insurance
|
4,028 |
787
|
insurance_787_023
|
Customer
|
Mhm sounds nice. #Er I think this is the plan I want to go with.
|
[]
|
EnrollInPlan
|
insurance
|
4,029 |
788
|
insurance_788_001
|
Customer
|
Hey Estaban this is Elrin Andrews I wanted to call to get at quote for car insurance.
|
['InformIntent']
|
GetQuote
|
insurance
|
4,030 |
789
|
insurance_789_001
|
Customer
|
Hey Monica I wanted to get a quote f-for my p-pet pet insurance.
|
['InformIntent']
|
GetQuote
|
insurance
|
4,031 |
790
|
insurance_790_001
|
Customer
|
Uh Hi. I just want to pay my bill.
|
['InformIntent']
|
PayBill
|
insurance
|
4,032 |
790
|
insurance_790_029
|
Customer
|
Ok cool. Yes I want to pay by card please. But can you remind me the balance please?
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
4,033 |
792
|
insurance_792_001
|
Customer
|
Mhm yes this is Andrew I'm calling because I was hoping you could help me make my account.
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,034 |
793
|
insurance_793_001
|
Customer
|
Hiyah! #Um I recently lost my insurance card and I've been asked by my school to show proof of insurance.
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
4,035 |
794
|
insurance_794_001
|
Customer
|
Uh-huh I'm calling to enroll in a plan today.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,036 |
795
|
insurance_795_001
|
Customer
|
Mhm I forgot my password how do I
|
[]
|
ResetPassword
|
insurance
|
4,037 |
797
|
insurance_797_005
|
Customer
|
It's alright it's been a week but yeah I guess I should probably cancel the pet insurance right?
|
['InformIntent']
|
CancelPlan
|
insurance
|
4,038 |
797
|
insurance_797_045
|
Customer
|
Eee actually could I change my password while I'm here?
|
['InformIntent']
|
ResetPassword
|
insurance
|
4,039 |
798
|
insurance_798_001
|
Customer
|
Hello this is Alvero Alveres I am calling because I keep getting these auto bills on my card.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
4,040 |
798
|
insurance_798_003
|
Customer
|
#Uh well yeah I obviously want it changed I'm tired of this stuff man. That's why I'm calling!
|
[]
|
CancelAutomaticBilling
|
insurance
|
4,041 |
800
|
insurance_800_009
|
Customer
|
Yep let's just go ahead and do it now.
|
[]
|
CreateAccount
|
insurance
|
4,042 |
802
|
insurance_802_007
|
Customer
|
Mhm I do car insurance with you guys you do renters insurance too right?
|
[]
|
GetQuote
|
insurance
|
4,043 |
806
|
insurance_806_001
|
Customer
|
#Er hi there Molly, I'm calling to see if I could change my address over the phone.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,044 |
807
|
insurance_807_001
|
Customer
|
#Um hi there the other day I tried to log into my account but I couldn't remember my question.
|
['InformIntent']
|
ChangeSecurityQuestion
|
insurance
|
4,045 |
808
|
insurance_808_001
|
Customer
|
Eee yeah I think I want to change my plan
|
['InformIntent']
|
ChangePlan
|
insurance
|
4,046 |
810
|
insurance_810_033
|
Customer
|
Mhm I already got a quote for renters insurance I just needed to enroll.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,047 |
811
|
insurance_811_001
|
Customer
|
#Um I wanted to get a q-quote for pet inurance.
|
['InformIntent']
|
GetQuote
|
insurance
|
4,048 |
812
|
insurance_812_001
|
Customer
|
Oh hi. Yes I need to I would like to file a report of damage to my house.
|
['InformIntent']
|
FileClaim
|
insurance
|
4,049 |
813
|
insurance_813_001
|
Customer
|
Mhm yeah I saw I could make my account over the phone? #Uh do you.
|
[]
|
CreateAccount
|
insurance
|
4,050 |
815
|
insurance_815_005
|
Customer
|
#Hm could you get me a quote for that?
|
['InformIntent']
|
GetQuote
|
insurance
|
4,051 |
816
|
insurance_816_001
|
Customer
|
Yep hello h-how do I check my balance I can do it over the phone right?
|
['InformIntent']
|
CheckAccountBalance
|
insurance
|
4,052 |
817
|
insurance_817_001
|
Customer
|
Yep I wanted to get an auto quote it said I could do that over the phone.
|
['InformIntent']
|
GetQuote
|
insurance
|
4,053 |
818
|
insurance_818_001
|
Customer
|
Uh-huh hello I'm going to be moving soon
|
[]
|
ChangeAddress
|
insurance
|
4,054 |
819
|
insurance_819_001
|
Customer
|
Mhm I'm a n-new customer
|
[]
|
CreateAccount
|
insurance
|
4,055 |
821
|
insurance_821_001
|
Customer
|
#Uh yeah I just got a joint bank account and I think I want to use it for payment I don't know.
|
['InformIntent']
|
UpdatePaymentPreference
|
insurance
|
4,056 |
823
|
insurance_823_001
|
Customer
|
Oh Hi there. I am needing to pay my bill.
|
['InformIntent']
|
PayBill
|
insurance
|
4,057 |
824
|
insurance_824_001
|
Customer
|
Yep I just made my account and now it says call to enroll?
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,058 |
824
|
insurance_824_005
|
Customer
|
Nah could I also get a quote over the phone?
|
['InformIntent']
|
GetQuote
|
insurance
|
4,059 |
825
|
insurance_825_003
|
Customer
|
I called some days back concerning the vehicle insurance plan.
|
[]
|
EnrollInPlan
|
insurance
|
4,060 |
826
|
insurance_826_007
|
Customer
|
yeah, I'm actually calling because i need a copy of My DOI, i can't for the life of me remember where i kept the last one.
|
['InformIntent']
|
RequestProofOfInsurance
|
insurance
|
4,061 |
827
|
insurance_827_007
|
Customer
|
Yeah,...I'm calling in Respect to Opening an account With Your Company.
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,062 |
828
|
insurance_828_023
|
Customer
|
Oh good, help me add my son.
|
['InformIntent']
|
AddDependent
|
insurance
|
4,063 |
829
|
insurance_829_009
|
Customer
|
O-kay so I now discovered that the transactions are sometimes over charged since i enrolled for a pet plan or so.
|
[]
|
ReportBillingIssue
|
insurance
|
4,064 |
831
|
insurance_831_003
|
Customer
|
I'd like to file a life claim.
|
['InformIntent']
|
FileClaim
|
insurance
|
4,065 |
831
|
insurance_831_047
|
Customer
|
yeah, can I get in touch with a nearby insurance agent.
|
['InformIntent']
|
FindAgent
|
insurance
|
4,066 |
832
|
insurance_832_005
|
Customer
|
I would like to cancel my insurance plan.
|
['InformIntent']
|
CancelPlan
|
insurance
|
4,067 |
833
|
insurance_833_007
|
Customer
|
Please I need help changing my insurance plan.
|
['InformIntent']
|
ChangePlan
|
insurance
|
4,068 |
834
|
insurance_834_019
|
Customer
|
Well I was looking at my credit card statement last night. And I think I might have been double billed for my policy this past month? Can you check that for me?
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
4,069 |
835
|
insurance_835_003
|
Customer
|
I'd like to file a property claim.
|
['InformIntent']
|
FileClaim
|
insurance
|
4,070 |
835
|
insurance_835_059
|
Customer
|
yeah, I want to change my security question to my mother's maiden name.
|
['InformIntent']
|
ChangeSecurityQuestion
|
insurance
|
4,071 |
836
|
insurance_836_011
|
Customer
|
So i think i should exempt him from my own insurance plans because i would need every penny i can save.
|
[]
|
RemoveDependent
|
insurance
|
4,072 |
837
|
insurance_837_009
|
Customer
|
So i would love to have my address changed pending the time i move back, will that be possible?
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,073 |
838
|
insurance_838_005
|
Customer
|
I can't seem to log into my account, it keeps saying incorrect password, I think I might have forgotten my password.
|
['InformIntent']
|
ResetPassword
|
insurance
|
4,074 |
839
|
insurance_839_001
|
Customer
|
Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,075 |
839
|
insurance_839_005
|
Customer
|
Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,076 |
840
|
insurance_840_005
|
Customer
|
I want to pay for my insurance bill.
|
['InformIntent']
|
PayBill
|
insurance
|
4,077 |
840
|
insurance_840_037
|
Customer
|
Yes, how do I make payment.
|
['InformIntent']
|
PayBill
|
insurance
|
4,078 |
841
|
insurance_841_005
|
Customer
|
I just got a new job that will require me to travel from this vicinity, I will like to ask if it's possible to change my address pending the time I return.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,079 |
842
|
insurance_842_009
|
Customer
|
So I'd love to change my address pending when I'll move back, will that be possible?
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,080 |
843
|
insurance_843_013
|
Customer
|
So initially, when I was trying to get to you guys last week, I just wanted to change my address.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,081 |
843
|
insurance_843_015
|
Customer
|
Yeah, but now I would like to cancel one of my plans too.
|
['InformIntent']
|
CancelPlan
|
insurance
|
4,082 |
846
|
insurance_846_003
|
Customer
|
I got a deduction from my balance concerning a plan but I didn't initiate the payment and this deduction has actually ruined my plans.
|
['InformIntent']
|
ReportBillingIssue
|
insurance
|
4,083 |
846
|
insurance_846_051
|
Customer
|
Can I find a nearby insurance agent?
|
['InformIntent']
|
FindAgent
|
insurance
|
4,084 |
847
|
insurance_847_005
|
Customer
|
I'm having difficulty logging into my account, all I was getting was incorrect password, Does this mean I have forgotten my password?
|
['InformIntent']
|
ResetPassword
|
insurance
|
4,085 |
848
|
insurance_848_005
|
Customer
|
Y-yeah yeah, I mean no, my day's not going great. I'm calling to report an accident.
|
['InformIntent']
|
ReportAutomobileAccident
|
insurance
|
4,086 |
849
|
insurance_849_007
|
Customer
|
No problem, thank you, I will like to file a health claim.
|
['InformIntent']
|
FileClaim
|
insurance
|
4,087 |
849
|
insurance_849_041
|
Customer
|
m...yeah, please how can I find an agent in my environment.
|
['InformIntent']
|
FindAgent
|
insurance
|
4,088 |
850
|
insurance_850_001
|
Customer
|
Good morning Susan, I'm John William. Calling to get explicit information about your company and her insurance policies and offers as Id love to have an account with you.
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,089 |
850
|
insurance_850_005
|
Customer
|
Absolutely great...I think I am on the right track cos Id like to get an insurance for my automobiles.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,090 |
851
|
insurance_851_005
|
Customer
|
I I'm a new customer and I want to enroll in an insurance plan.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,091 |
851
|
insurance_851_007
|
Customer
|
can you help me create an account?
|
['InformIntent']
|
CreateAccount
|
insurance
|
4,092 |
852
|
insurance_852_005
|
Customer
|
um...i need help removing a dependent from my insurance plan.
|
['InformIntent']
|
RemoveDependent
|
insurance
|
4,093 |
853
|
insurance_853_049
|
Customer
|
Can i switch from the yearly to the monthly?
|
['InformIntent']
|
UpdateBillingFrequency
|
insurance
|
4,094 |
854
|
insurance_854_011
|
Customer
|
So I want to cancel the auto insurance plan.
|
['InformIntent']
|
CancelPlan
|
insurance
|
4,095 |
856
|
insurance_856_001
|
Customer
|
Hello. I need to report my change of address.
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,096 |
857
|
insurance_857_003
|
Customer
|
I want to enroll in a plan.
|
['InformIntent']
|
EnrollInPlan
|
insurance
|
4,097 |
857
|
insurance_857_073
|
Customer
|
yes...could you please help me make my first payment.
|
['InformIntent']
|
PayBill
|
insurance
|
4,098 |
858
|
insurance_858_001
|
Customer
|
Hi I would love to change the address on my insurance plan. I guess I have to make a call to change my address?
|
['InformIntent']
|
ChangeAddress
|
insurance
|
4,099 |
860
|
insurance_860_011
|
Customer
|
Yeah, that's exactly what I thought. So that costs how much?
|
['InformIntent']
|
GetQuote
|
insurance
|
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