text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
list |
|---|---|---|
what is my card PIN
| 39get_physical_card
|
[
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] |
What is the source of my funds.
| 70verify_source_of_funds
|
[
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] |
Which cards and currencies do you support?
| 54supported_cards_and_currencies
|
[
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] |
What are your international exchange rates?
| 33exchange_rate
|
[
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1.3603515625
] |
My non-physical card will not work
| 72virtual_card_not_working
|
[
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] |
what is source of my funds, need to verify
| 70verify_source_of_funds
|
[
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] |
I need to know your exchange rates.
| 33exchange_rate
|
[
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0.578125,
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] |
how many transactions can i make with a disposable card
| 38get_disposable_virtual_card
|
[
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] |
Please close my account. I am unsatisfied with your service.
| 55terminate_account
|
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] |
I was trying to purchase something at the store today and my card has been declined. Why has this happened?
| 26declined_card_payment
|
[
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] |
what are exchange rates based on
| 33exchange_rate
|
[
-0.2039794921875,
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1.943359375
] |
I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice?
| 63transaction_charged_twice
|
[
-0.36083984375,
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-0.84228515625,
-0.615234375,
-0.57373046875,
-0.443115234375
] |
I think something may have happened that caused a charge to show up twice.
| 63transaction_charged_twice
|
[
-0.308349609375,
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-0.45703125,
-0.392578125
] |
Can I get a real card?
| 44order_physical_card
|
[
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-0.7236328125
] |
My card stopped working
| 15card_not_working
|
[
1.1513671875,
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] |
What kind of documents do I need for the identity check?
| 69verify_my_identity
|
[
-0.369384765625,
0.69189453125,
0.1396484375,
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0.0750732421875,
4.93359375,
-0.302734375,
0.10137939453125
] |
In what ATM can I change my pin?
| 22change_pin
|
[
0.2197265625,
0.00382232666015625,
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0.947265625,
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0.367919921875,
0.2265625
] |
is there a way to do top up with cash deposit
| 58top_up_by_cash_or_cheque
|
[
-0.1597900390625,
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6,
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0.2666015625,
-0.8154296875,
0.86376953125,
0.04248046875
] |
Is their a fee for top ups?
| 57top_up_by_card_charge
|
[
-0.54052734375,
0.2568359375,
0.49853515625,
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1.3681640625,
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0.301025390625,
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] |
can I transfer my salary if it's in a different currency?
| 51receiving_money
|
[
-0.61181640625,
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0.7431640625,
0.6826171875
] |
My card is very close to expiring. When can I order a new one and how do I do so?
| 10card_about_to_expire
|
[
-0.2452392578125,
-0.284912109375,
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0.400390625,
-0.4716796875,
-0.6005859375,
-0.78857421875,
0.020904541015625
] |
Where is my deposit?
| 7balance_not_updated_after_cheque_or_cash_deposit
|
[
-0.51025390625,
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0.43359375,
-0.50390625,
1.16796875,
0.68017578125
] |
Can you please check why I am having this extra fee on my statement.
| 35extra_charge_on_statement
|
[
0.0301055908203125,
0.61572265625,
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] |
How come I'm not allowed to transfer funds right now? I just keep getting an error message.
| 8beneficiary_not_allowed
|
[
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] |
Please check payments on my card. There is a duplicate and I only bought it once.
| 63transaction_charged_twice
|
[
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] |
ATM still has my card
| 19card_swallowed
|
[
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2.1484375,
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1.3955078125,
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] |
How to change the PIN on my card?
| 22change_pin
|
[
0.257568359375,
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0.06597900390625,
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] |
I was supposed to get a purchase refunded but I don't see the money in my account
| 0Refund_not_showing_up
|
[
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] |
Can you tell me how to close my account?
| 55terminate_account
|
[
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0.082763671875,
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-0.53173828125
] |
still waiting on that card
| 12card_arrival
|
[
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-1.048828125
] |
Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.
| 29direct_debit_payment_not_recognised
|
[
-0.61181640625,
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-0.5478515625,
-0.52783203125,
-1.4638671875,
-0.57666015625
] |
im not sure what this charge is for
| 16card_payment_fee_charged
|
[
-0.27001953125,
0.703125,
-0.7744140625,
-0.94580078125,
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-0.31494140625,
-0.085205078125,
-0.371337890625,
-1.64453125,
-1.27734375
] |
What cards and currencies are supported?
| 54supported_cards_and_currencies
|
[
-0.54736328125,
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] |
My beneficiary has been denied, is this normal?
| 8beneficiary_not_allowed
|
[
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] |
How can I cancel a transfer?
| 9cancel_transfer
|
[
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] |
I am still waiting for a cash withdrawal to show
| 47pending_cash_withdrawal
|
[
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] |
Can I dispute a payment even if I notice it several weeks after it was made?
| 29direct_debit_payment_not_recognised
|
[
-0.89990234375,
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] |
Do I have to do an identity check?
| 74why_verify_identity
|
[
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] |
I would like to exchange currencies
| 34exchange_via_app
|
[
-0.5048828125,
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0.890625
] |
How can I unlock my pin from too many tries?
| 50pin_blocked
|
[
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-0.95068359375,
-0.67919921875,
-0.2470703125
] |
Can I make sure my card is delivered on a specific day?
| 13card_delivery_estimate
|
[
0.265869140625,
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0.09716796875,
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-0.279541015625,
-0.193359375,
-0.46630859375,
-0.98828125
] |
Is my currency okay to add money with?
| 54supported_cards_and_currencies
|
[
-0.79541015625,
-0.533203125,
0.83154296875,
1.310546875,
0.86376953125,
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-0.60498046875,
-0.049591064453125,
0.8037109375
] |
Can you unlock my pin? I think I entered the wrong pin too many times.
| 50pin_blocked
|
[
0.040985107421875,
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0.06964111328125,
-1.025390625,
-0.54248046875,
0.023773193359375
] |
If I need more cards, are there any fees?
| 40getting_spare_card
|
[
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0.416748046875,
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0.47314453125,
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-1.056640625
] |
someone is using my account
| 23compromised_card
|
[
-0.41455078125,
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0.369384765625,
-0.79638671875,
1.421875,
-0.27880859375,
0.36328125
] |
How many disposable cards can I make in a single day?
| 30disposable_card_limits
|
[
-0.1754150390625,
1.140625,
0.371337890625,
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1.3212890625,
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] |
May I use my account now, even though the identity verification has not gone through yet?
| 74why_verify_identity
|
[
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0.279296875,
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0.0264129638671875,
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5.12890625,
-0.1754150390625,
0.1884765625
] |
Fix my contactless
| 24contactless_not_working
|
[
-0.828125,
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2.384765625,
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0.08038330078125,
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] |
I am sick of this damn company and want to close out my account.
| 55terminate_account
|
[
-0.2039794921875,
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] |
Is my pending cash withdrawal processed?
| 47pending_cash_withdrawal
|
[
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] |
I relocated and need to change my personal details.
| 31edit_personal_details
|
[
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] |
I don't find your services useful anymore, how do I delete my account?
| 55terminate_account
|
[
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] |
Do you happen to do exchanges of EUR?
| 37fiat_currency_support
|
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] |
Is there a way to top-up automatically?
| 5automatic_top_up
|
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] |
How do I change GBP to AUD?
| 34exchange_via_app
|
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] |
My disposable virtual card has been rejected by the merchant earlier today. What should I do?
| 72virtual_card_not_working
|
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] |
My statement doesn't show that a refund has processed
| 0Refund_not_showing_up
|
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] |
Do you accept checks?
| 58top_up_by_cash_or_cheque
|
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] |
I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?
| 63transaction_charged_twice
|
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] |
The ATM didn't give me the card back!
| 19card_swallowed
|
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-1.17578125,
-0.328125,
0.0052032470703125,
-0.70166015625,
3.34375,
0.77197265625
] |
Where is my new card? I have been waiting a week!
| 12card_arrival
|
[
1.12109375,
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-0.031890869140625,
-0.105712890625,
-0.464599609375,
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] |
There's a direct debit I wish to dispute
| 29direct_debit_payment_not_recognised
|
[
-0.290771484375,
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] |
What are the fees for top-ups?
| 56top_up_by_bank_transfer_charge
|
[
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] |
If I wanted to make a change from GBP to AUD what is the process?
| 34exchange_via_app
|
[
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] |
Please tell me about SWIFT transfers at this bank.
| 56top_up_by_bank_transfer_charge
|
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] |
Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before.
| 20cash_withdrawal_charge
|
[
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] |
Are there any fees for top ups?
| 57top_up_by_card_charge
|
[
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] |
Let me know the steps for the identity checks
| 69verify_my_identity
|
[
-0.33740234375,
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4.8828125,
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] |
When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?
| 24contactless_not_working
|
[
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] |
Is it possible to tell if my top up has reverted?
| 61top_up_reverted
|
[
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1.1259765625,
5.86328125,
1.6005859375,
0.3115234375,
0.6552734375,
-0.354736328125,
-0.8134765625,
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0.274658203125,
-0.83837890625,
-0.78369140625,
0.89208984375,
-0.283203125,
-0.8642578125,
0.0135498046875,
0.39111328125,
-0.1304931640625
] |
Where do I locate topping up with cash.
| 58top_up_by_cash_or_cheque
|
[
-0.031280517578125,
-0.1025390625,
0.376708984375,
1.8984375,
0.346435546875,
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0.0777587890625,
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-0.78369140625,
-1.0244140625,
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1.072265625,
0.282470703125,
-0.363525390625,
0.4404296875,
-0.7490234375,
1.203125,
0.17333984375
] |
Where are the virtual cards located?
| 41getting_virtual_card
|
[
1.3046875,
0.296142578125,
0.139892578125,
-0.2069091796875,
0.18701171875,
0.0673828125,
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2.869140625,
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-0.2012939453125,
-0.23193359375,
0.11236572265625
] |
What steps do I take to verify my identity?
| 69verify_my_identity
|
[
-0.21826171875,
0.44384765625,
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5.0234375,
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] |
Are there extra charges for exchanging currency?
| 32exchange_charge
|
[
-0.580078125,
-0.5107421875,
-0.67236328125,
0.04095458984375,
0.0960693359375,
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0.0015850067138671875,
-0.46630859375,
1.876953125
] |
Weird charges are appearing in my debit account.
| 29direct_debit_payment_not_recognised
|
[
-0.59326171875,
0.228515625,
-0.284423828125,
0.1689453125,
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-2.05859375,
-0.619140625
] |
I got topped up but the application reverted it.
| 61top_up_reverted
|
[
-0.853515625,
-0.271484375,
-0.68505859375,
-0.84130859375,
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0.364990234375,
-0.0987548828125
] |
the card payment exchange rate is wrong
| 18card_payment_wrong_exchange_rate
|
[
-1.0625,
-0.189697265625,
-0.3818359375,
-0.34326171875,
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-0.1365966796875,
0.27392578125,
0.11016845703125,
0.1263427734375,
4.45703125
] |
I do not see a top-up processed.
| 48pending_top_up
|
[
0.1904296875,
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0.04296875,
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2.009765625,
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0.256591796875,
-0.76416015625
] |
What locations can I top up with cash?
| 58top_up_by_cash_or_cheque
|
[
-0.1605224609375,
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0.404296875,
2.4375,
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-0.437744140625,
0.70263671875,
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0.92578125,
0.031646728515625
] |
what is the exchange rate?
| 33exchange_rate
|
[
-0.1090087890625,
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0.68212890625,
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1.8310546875
] |
I don't like your company. Delete my account.
| 55terminate_account
|
[
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] |
How to change my address.
| 31edit_personal_details
|
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for some reason I am having a problem with verifying my identity.
| 68unable_to_verify_identity
|
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] |
What are the charges for receiving money?
| 56top_up_by_bank_transfer_charge
|
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] |
what does pending mean?
| 46pending_card_payment
|
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] |
I don't understand why it says I have to verify the top-up.
| 71verify_top_up
|
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] |
My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through?
| 9cancel_transfer
|
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] |
Where can I exchange my money for EUR?
| 37fiat_currency_support
|
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] |
I would like to refill my account using SWIFT.
| 56top_up_by_bank_transfer_charge
|
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] |
How long does it take for a transfer?
| 67transfer_timing
|
[
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-0.9892578125,
-0.63671875,
-1.11328125,
0.69287109375,
0.286865234375,
3.087890625,
5.33984375,
-0.422119140625,
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-0.2255859375,
0.218017578125,
-1.0078125,
-0.78564453125,
-0.32275390625,
0.0838623046875,
-0.138916015625
] |
When will my card arrive?
| 13card_delivery_estimate
|
[
0.615234375,
-0.405029296875,
-0.135498046875,
0.027099609375,
-0.200439453125,
0.1397705078125,
0.07720947265625,
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0.81201171875,
0.54736328125,
4.703125,
6.12890625,
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1.03515625,
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0.3125,
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1.6787109375,
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-0.8994140625,
-0.086669921875,
-0.04345703125,
-0.225830078125,
-0.9091796875
] |
There's a direct debit on my account that I didn't authorize
| 29direct_debit_payment_not_recognised
|
[
-0.273681640625,
0.225830078125,
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0.4501953125,
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-0.81982421875,
-2.4140625,
-0.689453125
] |
My transfer didn't work
| 36failed_transfer
|
[
-0.75341796875,
0.09527587890625,
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2.349609375,
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2.75,
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-0.2213134765625,
-0.86767578125,
-0.486572265625,
0.491943359375,
-0.2607421875
] |
When are cards delivered?
| 13card_delivery_estimate
|
[
0.93896484375,
-0.5478515625,
-0.1162109375,
-0.075927734375,
-0.248779296875,
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0.281494140625,
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] |
I need my card now!
| 13card_delivery_estimate
|
[
1.5302734375,
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0.1142578125,
-0.47216796875,
-0.004840850830078125,
-1.3125
] |
Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?
| 6balance_not_updated_after_bank_transfer
|
[
-0.329345703125,
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0.396484375,
0.0740966796875,
0.44384765625
] |
The stupid machine just swallowed my card!! I need a new one ASAP
| 19card_swallowed
|
[
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0.1463623046875,
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] |
How many miles away is the ATM?
| 4atm_support
|
[
-0.2073974609375,
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5.34765625,
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1.0166015625,
0.5625,
1.056640625,
0.92822265625
] |
How do I reset my PIN?
| 50pin_blocked
|
[
-0.0198211669921875,
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-0.05670166015625,
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0.1741943359375,
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] |
Do you offer Visa or Mastercard?
| 73visa_or_mastercard
|
[
-0.66748046875,
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1.1123046875,
1.6552734375,
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0.382080078125,
0.47021484375,
-0.87841796875,
-0.47265625,
-0.8603515625,
0.16650390625,
-0.53466796875,
-0.4521484375,
-0.63525390625,
-0.450439453125,
-0.18212890625,
-0.161376953125,
0.1268310546875,
-0.26318359375,
0.56689453125,
-0.34228515625,
6.984375,
0.0906982421875,
-0.76953125,
-0.41357421875
] |
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