text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
list |
|---|---|---|
Cash deposit to my account but it has not appeared.
| 7balance_not_updated_after_cheque_or_cash_deposit
|
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] |
Why doesn't my disposable virtual card work?
| 72virtual_card_not_working
|
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] |
Can I transfer money to a beneficiery?
| 8beneficiary_not_allowed
|
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I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.
| 49pending_transfer
|
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what do i do if my verification failed
| 68unable_to_verify_identity
|
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Is cash good to top up with?
| 58top_up_by_cash_or_cheque
|
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I need a fast transfer from China? How fast will it be?
| 67transfer_timing
|
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Why isn't my top up working using my saved American Express in ApplePay?
| 3apple_pay_or_google_pay
|
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My money transfer has not arrived.
| 66transfer_not_received_by_recipient
|
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How do I transfer funds from my American Express into my account?
| 54supported_cards_and_currencies
|
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] |
I am missing a refund.
| 0Refund_not_showing_up
|
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] |
Please, activate my card
| 1activate_my_card
|
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] |
top-up is slow to process
| 48pending_top_up
|
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] |
I am experiencing difficulty providing my identity.
| 68unable_to_verify_identity
|
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] |
How long until my transfer will be available to me
| 6balance_not_updated_after_bank_transfer
|
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] |
How can I check to see if my top-up worked?
| 59top_up_failed
|
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] |
I have a disposable virtual card here, so would you tell me what to do with it?
| 38get_disposable_virtual_card
|
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] |
Why do you require so many identity details?
| 74why_verify_identity
|
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] |
why isnt top up working
| 59top_up_failed
|
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] |
What will happen if I want to add money using an international card? Will I run into any fees?
| 57top_up_by_card_charge
|
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-0.41064453125,
0.5419921875,
-0.513671875,
-0.049041748046875,
-0.98046875
] |
How do I use contactless payments?
| 24contactless_not_working
|
[
-0.67724609375,
0.57470703125,
1.623046875,
0.544921875,
0.95458984375,
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-0.9765625,
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] |
I asked for 100 but only got 20.
| 75wrong_amount_of_cash_received
|
[
-0.0211944580078125,
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0.3515625,
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] |
My card payment did not work.
| 26declined_card_payment
|
[
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] |
My disposable virtual card was rejected by the merchant, please help?
| 72virtual_card_not_working
|
[
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] |
I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.
| 62topping_up_by_card
|
[
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] |
I was charged for a cash withdrawal.
| 20cash_withdrawal_charge
|
[
-0.371337890625,
0.304931640625,
-0.250244140625,
0.498046875,
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-1.005859375,
-0.230224609375,
2.203125,
2.13671875
] |
Do you have a list of countries you operate in?
| 25country_support
|
[
0.045989990234375,
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] |
My top-up was reverted, why did this happen?
| 61top_up_reverted
|
[
-0.62890625,
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] |
When will my top-up process?
| 48pending_top_up
|
[
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] |
How do I go forth on verifying my identity?
| 69verify_my_identity
|
[
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5.1875,
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0.336181640625,
-0.037384033203125,
-0.2242431640625,
5,
-0.3388671875,
0.2578125
] |
What businesses accept this card?
| 11card_acceptance
|
[
-0.0181121826171875,
-0.347412109375,
-0.2030029296875,
2.66796875,
-0.70947265625,
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-1.7822265625,
0.10858154296875,
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-0.046234130859375,
4.36328125,
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0.20556640625,
0.0017404556274414062,
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0.432861328125,
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0.60107421875,
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1.1640625,
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0.488525390625,
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0.7802734375,
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0.61181640625,
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0.66162109375,
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-0.07928466796875,
3,
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0.10528564453125,
1.373046875,
0.1868896484375,
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1.0595703125,
0.00608062744140625,
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0.304931640625,
-1.1962890625,
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0.1962890625,
-0.265625,
-0.578125,
-0.2066650390625,
2.076171875,
0.01385498046875,
-0.59130859375,
-0.46826171875
] |
What is the reason my transfer was declined?
| 28declined_transfer
|
[
-0.42822265625,
0.397705078125,
-0.199951171875,
-0.56103515625,
-1.4072265625,
-0.10882568359375,
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1.8154296875,
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0.11676025390625,
0.2196044921875,
0.255126953125,
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0.5,
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0.381103515625,
-0.25244140625,
-0.0254364013671875,
-0.061737060546875
] |
There are transactions I didn't make, someone else must have used my card.
| 23compromised_card
|
[
0.0137481689453125,
0.12237548828125,
-0.71240234375,
-0.3583984375,
-0.285888671875,
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-0.0699462890625,
-0.36669921875,
0.57568359375,
-0.916015625,
0.08013916015625
] |
I need to change my pin but I am on the road.
| 22change_pin
|
[
0.1585693359375,
-0.260986328125,
-0.247802734375,
0.11724853515625,
-0.431396484375,
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0.7841796875,
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0.55322265625,
-0.56201171875,
-0.2479248046875,
-0.053619384765625
] |
Can you tell me if my top-up has been cancelled?
| 61top_up_reverted
|
[
-0.56005859375,
-0.46337890625,
-0.9833984375,
-0.68310546875,
1.1787109375,
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-0.1407470703125,
-0.85302734375,
-0.0887451171875,
0.3916015625,
-0.13623046875
] |
I want to add money but don't know what currencies you accept, can you tell me?
| 54supported_cards_and_currencies
|
[
-0.87158203125,
0.1571044921875,
1.1689453125,
1.44921875,
0.31396484375,
-0.5693359375,
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0.02093505859375,
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1.01171875,
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0.26708984375,
-0.662109375,
1.50390625,
-0.77880859375,
-0.99365234375,
-0.7119140625
] |
Will I be able to get a disposable virtual card as well?
| 38get_disposable_virtual_card
|
[
0.0091705322265625,
0.88232421875,
0.33447265625,
-0.0494384765625,
0.15625,
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2.724609375,
-0.369873046875,
-0.2132568359375,
-0.91455078125,
-0.348876953125
] |
Why does the top-up need verification?
| 71verify_top_up
|
[
0.251220703125,
-1.044921875,
0.564453125,
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0.5498046875,
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-0.01174163818359375,
0.54150390625,
0.412353515625,
-0.73828125,
-0.9765625
] |
For how long will my transfer be pending?
| 49pending_transfer
|
[
0.619140625,
-1.2255859375,
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0.325927734375,
2.60546875,
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-0.01922607421875,
0.04486083984375,
-0.3251953125
] |
If I request that my funds be held, what currencies do you use?
| 37fiat_currency_support
|
[
-0.477294921875,
0.1373291015625,
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-0.44580078125,
0.5,
-0.50390625,
-0.869140625,
-0.431884765625
] |
I transferred money yesterday, but it still isn't available?
| 49pending_transfer
|
[
-0.2296142578125,
-0.88037109375,
-0.3671875,
-0.63720703125,
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-0.94140625,
0.341796875,
0.346435546875,
0.1337890625
] |
has my top-up has been cancelled
| 61top_up_reverted
|
[
-0.392333984375,
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] |
I need to validate the source of my funds.
| 70verify_source_of_funds
|
[
-0.08880615234375,
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] |
I purchased an item and the exchange rate I was given was incorrect.
| 18card_payment_wrong_exchange_rate
|
[
-0.88720703125,
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4.03125
] |
Why was the exchange rate incorrect for an item I recently bought?
| 18card_payment_wrong_exchange_rate
|
[
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4.12890625
] |
I was charged for something I didn't expect
| 64transfer_fee_charged
|
[
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] |
What do I do if my virtual card won't work.
| 72virtual_card_not_working
|
[
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] |
Can you look into my top up please. I made it over three hours ago and yet it's still pending.
| 48pending_top_up
|
[
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] |
I believe my money did not go through with my top up, was there a problem on your end?
| 61top_up_reverted
|
[
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] |
What countries are you currently in?
| 25country_support
|
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-0.2197265625,
-0.2880859375,
-0.783203125,
0.051666259765625,
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-0.806640625,
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-0.0704345703125,
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0.68701171875,
-0.410400390625,
0.6103515625
] |
I'm not sure where my phone is, I think someone stole it or it's lost.
| 43lost_or_stolen_phone
|
[
-0.57373046875,
0.974609375,
0.95361328125,
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-0.11590576171875,
-0.52587890625,
-0.181640625,
0.416748046875,
-0.662109375
] |
I ordered my card 2 weeks ago and it still isn't here? What do I do?
| 12card_arrival
|
[
0.87890625,
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] |
Will you accept my other card from the U.S.?
| 54supported_cards_and_currencies
|
[
-0.421142578125,
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] |
My card won't work.
| 15card_not_working
|
[
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] |
When will I see the cash I deposited this morning as available?
| 7balance_not_updated_after_cheque_or_cash_deposit
|
[
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] |
Help me. My card doesn't work.
| 15card_not_working
|
[
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] |
Somehow I am missing my card. What should I do?
| 42lost_or_stolen_card
|
[
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] |
I'm running out of money, can I auto top up?
| 5automatic_top_up
|
[
0.278076171875,
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] |
I think someone got my card details and used it because there are transactions i don't recognize. What do I do now?
| 23compromised_card
|
[
0.049957275390625,
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] |
Why isn't my transfer not going through? I keep getting an error message.
| 8beneficiary_not_allowed
|
[
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-1.05078125,
-1.0341796875,
0.66650390625,
-0.3671875,
-0.14501953125,
-0.1923828125,
-0.274658203125,
1.2763671875,
1.22265625,
1.810546875,
0.712890625,
-0.379150390625,
-0.0216827392578125,
-0.281982421875,
0.22998046875,
-0.343017578125,
-0.4111328125,
-0.017181396484375,
-0.0367431640625,
-0.446533203125
] |
What is a pending payment?
| 46pending_card_payment
|
[
-0.09466552734375,
-0.79736328125,
-0.4169921875,
-0.638671875,
-0.055389404296875,
-0.2978515625,
0.75244140625,
-1.1171875,
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-0.288330078125,
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0.164794921875,
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1.05859375,
2.150390625,
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1.21484375,
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0.83740234375,
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0.035919189453125,
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0.30078125,
6.62109375,
2.0546875,
1.392578125,
2.251953125,
-0.30615234375,
-1.302734375,
0.72998046875,
0.031463623046875,
1.962890625,
0.06884765625,
-0.476806640625,
-0.155029296875,
-0.1661376953125,
-1.0849609375,
-0.6611328125,
-0.5146484375,
-0.3916015625,
-0.51025390625,
0.1273193359375,
-0.0009598731994628906,
-0.939453125,
0.81640625,
0.266845703125,
0.4658203125,
0.1737060546875,
-0.353759765625,
-0.1455078125,
-0.53173828125,
0.51708984375,
0.1005859375,
-1.1845703125,
-1.30859375
] |
What all is needed to verify the top-up card?
| 71verify_top_up
|
[
0.41748046875,
-0.9462890625,
0.6796875,
-0.5029296875,
0.16357421875,
-0.2264404296875,
-0.529296875,
-0.1751708984375,
-0.69189453125,
-0.1195068359375,
-0.30078125,
-0.0648193359375,
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0.054412841796875,
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-0.8671875,
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-1.1328125,
-0.93701171875,
0.18603515625,
0.022857666015625,
-0.292236328125,
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0.31591796875,
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0.160400390625,
0.6064453125,
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0.11822509765625,
0.19970703125,
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0.5712890625,
0.81640625,
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-0.81494140625,
0.67333984375,
0.1868896484375,
-1.3212890625,
0.277099609375,
-0.349365234375,
-0.1396484375,
0.446044921875,
0.1329345703125,
0.89453125,
0.94873046875,
0.54052734375,
1.3115234375,
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1.1787109375,
0.2435302734375,
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6.41796875,
0.080810546875,
0.80810546875,
0.5517578125,
-0.8134765625,
-1.0712890625
] |
I see my top-up was canceled, but why?
| 61top_up_reverted
|
[
-0.6103515625,
-0.36767578125,
-1.033203125,
-0.69091796875,
0.79638671875,
-0.8427734375,
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2.185546875,
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2.75,
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0.7861328125,
0.375732421875,
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0.57763671875,
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2.93359375,
0.7568359375,
6.14453125,
1.125,
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0.73828125,
-0.041839599609375,
-0.82421875,
-0.023712158203125,
0.607421875,
0.029052734375
] |
Someone stopped my payment
| 53reverted_card_payment?
|
[
-1.06640625,
-0.50341796875,
-0.69384765625,
-0.9697265625,
-1.0908203125,
-1.03125,
0.1832275390625,
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0.8701171875,
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1.2158203125,
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-0.302490234375,
0.2724609375,
-0.54345703125,
-0.943359375,
-0.053955078125
] |
When my card expires what happens to my account?
| 10card_about_to_expire
|
[
-0.1480712890625,
-0.373046875,
-0.222900390625,
-1.0263671875,
0.1361083984375,
0.347900390625,
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6.44140625,
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0.223876953125,
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0.384521484375,
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0.5244140625,
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0.7734375,
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0.035003662109375,
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0.90771484375,
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0.4775390625,
-0.412109375,
-0.501953125,
-0.71826171875,
-0.194580078125
] |
Something is wrong with my password.
| 45passcode_forgotten
|
[
-0.70068359375,
0.81689453125,
0.8125,
-0.83642578125,
-0.2230224609375,
-0.95703125,
0.5810546875,
0.4228515625,
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0.365234375,
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1.109375,
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1.232421875,
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1.6240234375,
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6.453125,
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2.2265625,
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0.1595458984375,
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0.49560546875,
1.2568359375,
0.0203094482421875,
-0.487060546875,
-0.39013671875,
-0.1763916015625
] |
how do VR cards work
| 38get_disposable_virtual_card
|
[
0.470947265625,
-0.0186614990234375,
2.40625,
0.0423583984375,
1.3330078125,
0.0726318359375,
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0.393798828125,
0.70556640625,
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1.0712890625,
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1.4013671875,
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1.6279296875,
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0.07958984375,
2.97265625,
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0.068359375,
4.10546875,
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0.016571044921875,
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0.360595703125,
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0.76416015625,
2.7578125,
-0.045989990234375,
-0.174072265625,
-0.482421875,
-0.20654296875
] |
I got my new card but I am not sure if it need s activated and how?
| 1activate_my_card
|
[
6.68359375,
-0.90966796875,
-0.79150390625,
-0.97802734375,
0.494384765625,
-0.34912109375,
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0.36279296875,
0.2822265625,
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1.3525390625,
0.25,
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0.6171875,
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0.2431640625,
0.07421875,
-0.833984375,
-0.198486328125,
0.247314453125,
-0.60009765625
] |
What do I need to do to activate my new card?
| 1activate_my_card
|
[
6.88671875,
-0.89013671875,
-0.849609375,
-0.94677734375,
0.426513671875,
-0.54833984375,
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0.52001953125,
0.109619140625,
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1.9287109375,
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0.9921875,
0.08831787109375,
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0.9091796875,
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0.11639404296875,
0.73291015625,
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0.458984375,
-0.035491943359375,
-0.58251953125,
-0.2056884765625,
0.370361328125,
-0.60595703125
] |
Is there a limit on top-ups?
| 60top_up_limits
|
[
-0.26708984375,
0.837890625,
-0.463134765625,
-0.178955078125,
1.248046875,
0.09423828125,
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] |
Why isn't my virtual card working?
| 72virtual_card_not_working
|
[
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] |
Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?
| 52request_refund
|
[
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] |
Why has my payment not gone through?
| 46pending_card_payment
|
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] |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?
| 19card_swallowed
|
[
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] |
Can I open an account for a child?
| 2age_limit
|
[
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] |
I have a payment I didn't do
| 17card_payment_not_recognised
|
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] |
Is there an option to have a virtual card?
| 41getting_virtual_card
|
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] |
May I choose between Visa and Mastercard?
| 73visa_or_mastercard
|
[
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] |
Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.
| 18card_payment_wrong_exchange_rate
|
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] |
Can I change to another currency?
| 34exchange_via_app
|
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-0.1685791015625,
-0.356201171875,
-0.2744140625,
-0.1939697265625,
0.91796875
] |
Fix your system. I can't make transfers, I've tried like 5 times already.
| 36failed_transfer
|
[
-0.95458984375,
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] |
Top up on my Google Pay isn't working.
| 3apple_pay_or_google_pay
|
[
-0.94140625,
-0.00485992431640625,
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] |
Is there a limit when using auto top-up?
| 5automatic_top_up
|
[
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] |
The ATM did not allow me to withdraw
| 27declined_cash_withdrawal
|
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] |
Why is there a charge on my account for taking out cash?
| 20cash_withdrawal_charge
|
[
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1.765625
] |
My card is about to expire. How do I get a new one?
| 10card_about_to_expire
|
[
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] |
How can I unlock the pin?
| 50pin_blocked
|
[
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] |
I found an unauthorized card payment
| 17card_payment_not_recognised
|
[
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] |
I want a refund because my package has been taking too long to arrive. How do I go about doing that?
| 52request_refund
|
[
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] |
How do I transfer money to my account?
| 65transfer_into_account
|
[
-0.6884765625,
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-0.307373046875,
-0.1998291015625,
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-0.6220703125,
-0.08258056640625,
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-0.98486328125,
-0.164794921875,
-0.33837890625,
-0.1141357421875,
-0.41943359375
] |
Why was I charged an extra fee when using a card?
| 16card_payment_fee_charged
|
[
0.1708984375,
-0.0195770263671875,
-0.86181640625,
-0.83740234375,
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-0.32666015625,
-0.63720703125
] |
how do i get a virtual card?
| 41getting_virtual_card
|
[
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] |
I would like to add money to my account through my American Express.
| 54supported_cards_and_currencies
|
[
-0.759765625,
0.1435546875,
1.4248046875,
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] |
I want to know why I have been unable to withdrawn funds.
| 27declined_cash_withdrawal
|
[
-0.21630859375,
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] |
Where can I get a virtual card?
| 41getting_virtual_card
|
[
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-0.221435546875,
0.1922607421875
] |
Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix.
| 8beneficiary_not_allowed
|
[
-1.2119140625,
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] |
I can't see my latest bank transfer
| 6balance_not_updated_after_bank_transfer
|
[
-0.216064453125,
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] |
The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending.
| 48pending_top_up
|
[
0.51171875,
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] |
Can you help my fix my contactless?
| 24contactless_not_working
|
[
-0.81591796875,
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] |
Can you let me know if Visa is among the card scheme assignments?
| 73visa_or_mastercard
|
[
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] |
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