text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
list |
|---|---|---|
My address has updated and I need to change it.
| 31edit_personal_details
|
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] |
Are US credit cards accepted?
| 54supported_cards_and_currencies
|
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Where do I link the new card?
| 14card_linking
|
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I need to cancel a purchase I made.
| 52request_refund
|
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can I choose a date for delivery?
| 13card_delivery_estimate
|
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How long does a UK transfer take?
| 6balance_not_updated_after_bank_transfer
|
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Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.
| 0Refund_not_showing_up
|
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How can I get a real-life card of my own?
| 44order_physical_card
|
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Is there anyway, I can get a disposable virtual card?
| 38get_disposable_virtual_card
|
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Where can I find a virtual card?
| 41getting_virtual_card
|
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3.125,
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-0.22021484375,
0.2249755859375
] |
How come you need to know my identity?
| 74why_verify_identity
|
[
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] |
I need to verify my identity, but how do I do that?
| 69verify_my_identity
|
[
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] |
Is it possible to change to another currency?
| 34exchange_via_app
|
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Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.
| 61top_up_reverted
|
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] |
How do I get a physical card?
| 44order_physical_card
|
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] |
The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?
| 27declined_cash_withdrawal
|
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] |
I would like to not have to do the identity verification.
| 74why_verify_identity
|
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] |
What other methods are there to verify my identity?
| 74why_verify_identity
|
[
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] |
I bought something, but the exchange rate looks wrong.
| 18card_payment_wrong_exchange_rate
|
[
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] |
$1 extra has been charged on my statement, why is that?
| 35extra_charge_on_statement
|
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0.64404296875,
-0.10589599609375
] |
What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?
| 47pending_cash_withdrawal
|
[
0.78271484375,
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] |
How many disposable cards per day am I allowed to have?
| 30disposable_card_limits
|
[
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] |
My app says that I received cash from an ATM and I didn't.
| 21cash_withdrawal_not_recognised
|
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] |
I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.
| 24contactless_not_working
|
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] |
My attempted transfer failed.
| 36failed_transfer
|
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] |
How do I pay by check?
| 58top_up_by_cash_or_cheque
|
[
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] |
Can you please help me with this exchange? I am trying to get crypto and the app won't let me.
| 8beneficiary_not_allowed
|
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] |
How do I get my top-up verification code?
| 71verify_top_up
|
[
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] |
I live in the US, how long will it take for delivery?
| 13card_delivery_estimate
|
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] |
Where are cards delivered to?
| 44order_physical_card
|
[
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-0.50390625,
-0.3251953125,
0.1297607421875,
-0.6806640625,
-0.345703125,
-1.5009765625,
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-0.218505859375,
0.1080322265625,
0.2088623046875,
1.7060546875,
-0.81298828125,
-0.4873046875,
-0.9951171875
] |
The receipient doesn't see my money transfer.
| 66transfer_not_received_by_recipient
|
[
-0.325439453125,
-0.91064453125,
0.04205322265625,
-0.474853515625,
-0.404296875,
3.3125,
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-0.43603515625,
-0.35595703125,
0.81640625,
0.02691650390625,
-0.343505859375
] |
How long can an EU transfer take?
| 49pending_transfer
|
[
0.311279296875,
-0.5419921875,
-0.435546875,
-0.71044921875,
0.251708984375,
3.08203125,
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-0.92431640625,
-0.51513671875,
-0.499755859375,
-0.214599609375,
0.2296142578125
] |
How are exchange rates calculated?
| 33exchange_rate
|
[
0.2174072265625,
-0.1109619140625,
-0.97607421875,
0.74658203125,
0.1182861328125,
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-0.34765625,
-0.22021484375,
-0.615234375,
0.0200958251953125,
1.60546875
] |
When should I receive my virtual card?
| 41getting_virtual_card
|
[
1.45703125,
0.055572509765625,
0.5947265625,
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0.452880859375,
0.232421875,
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2.939453125,
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-0.311279296875,
0.1640625
] |
I believe my card payment exchange rate is incorrect.
| 18card_payment_wrong_exchange_rate
|
[
-0.98974609375,
-0.10137939453125,
-0.47900390625,
-0.421875,
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0.126220703125,
0.1324462890625,
-0.043609619140625,
4.40234375
] |
If there isn't much money left can it automatically top-up?
| 5automatic_top_up
|
[
0.332763671875,
0.1505126953125,
1.578125,
-0.153076171875,
6.703125,
0.07330322265625,
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-0.31396484375
] |
I've already topped up, but I cannot see the funds being available. What happened?
| 48pending_top_up
|
[
-0.2344970703125,
-0.0391845703125,
-0.8056640625,
-0.72314453125,
1.7685546875,
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-1.185546875,
0.1031494140625,
0.325439453125,
-0.60791015625
] |
I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!
| 76wrong_exchange_rate_for_cash_withdrawal
|
[
-0.440185546875,
-0.10028076171875,
-0.51171875,
1.21875,
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-0.08935546875,
3.548828125,
3.791015625
] |
My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?
| 53reverted_card_payment?
|
[
-0.389892578125,
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0.2188720703125,
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-0.498046875,
0.03460693359375,
0.23388671875
] |
I topped up my card but the money disappeared.
| 62topping_up_by_card
|
[
-0.69189453125,
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-0.281982421875,
-0.368408203125,
2.4296875,
1.947265625,
2.669921875,
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4.98046875,
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1.037109375,
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1.6513671875,
-0.16796875,
0.1376953125,
-0.1263427734375,
0.0355224609375,
-0.86474609375
] |
The transfer is coming up as pending the payment is due today. Will I be charged a fee?
| 49pending_transfer
|
[
0.1676025390625,
-1.041015625,
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0.061614990234375,
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-0.1339111328125,
-0.3818359375,
-0.806640625
] |
Is there a reason my top up hasn't gone through
| 48pending_top_up
|
[
0.256591796875,
0.01085662841796875,
-0.26416015625,
-0.204833984375,
1.6279296875,
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3.5,
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1.1328125,
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0.068115234375,
0.1563720703125,
-0.744140625
] |
Is there any nearby ATM's?
| 4atm_support
|
[
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1.1904296875,
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0.75830078125,
0.86083984375
] |
i tried to make a transfer to a beneficiary and it didn't go through
| 8beneficiary_not_allowed
|
[
-1.3271484375,
0.388671875,
0.05389404296875,
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] |
I want to top-up using cash
| 58top_up_by_cash_or_cheque
|
[
0.06610107421875,
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0.31005859375,
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] |
How can I get paid in a different currency?
| 51receiving_money
|
[
-0.67919921875,
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0.11651611328125,
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0.72021484375,
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1.095703125
] |
How come I was charged extra when I withdrew cash?
| 20cash_withdrawal_charge
|
[
-0.255126953125,
0.0933837890625,
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0.97265625,
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] |
What is the time frame for a transfer from the US?
| 67transfer_timing
|
[
0.317138671875,
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0.2197265625
] |
I need it delivered by Saturday.
| 13card_delivery_estimate
|
[
0.1314697265625,
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0.01477813720703125,
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] |
Can i deposit my salary to this account?
| 51receiving_money
|
[
-0.56884765625,
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0.1766357421875,
-0.45751953125,
0.328369140625,
0.400390625
] |
I can't pull my card out of the ATM. Help me.
| 19card_swallowed
|
[
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1.7744140625,
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] |
Will there be any charges for money received?
| 56top_up_by_bank_transfer_charge
|
[
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] |
why do your exchange rates change
| 33exchange_rate
|
[
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] |
Why is a payment showing up on my card as pending?
| 46pending_card_payment
|
[
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] |
How do I deal with a stolen card?
| 42lost_or_stolen_card
|
[
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] |
How can the recipient see my money transaction?
| 66transfer_not_received_by_recipient
|
[
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] |
I think someone has access to my card numbers that shouldn't.
| 23compromised_card
|
[
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] |
What is the importance of verifying the top-up?
| 71verify_top_up
|
[
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] |
Can I have a second card?
| 40getting_spare_card
|
[
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] |
Where in the app can I find my PIN?
| 39get_physical_card
|
[
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-0.7470703125,
0.270751953125,
-0.66748046875,
-0.6943359375,
0.2047119140625,
-0.054107666015625,
-0.447265625,
-0.385498046875,
0.4306640625,
0.1964111328125,
-0.061614990234375,
0.89111328125,
-0.2244873046875,
-0.5322265625,
-0.5205078125
] |
can you tell me why my transfer failed?
| 36failed_transfer
|
[
-0.64013671875,
0.09979248046875,
-0.3662109375,
-0.93115234375,
-0.72705078125,
2.1796875,
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2.37890625,
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6.0234375,
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0.623046875,
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-0.8837890625,
0.75390625,
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-1.0205078125,
1.904296875,
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0.4443359375,
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-0.51953125,
-0.2021484375,
-0.2156982421875,
-0.7626953125,
-0.4326171875,
0.19775390625,
-0.31298828125
] |
Tell me which cards and what currency is supported.
| 54supported_cards_and_currencies
|
[
-0.4140625,
0.055999755859375,
0.53857421875,
1.556640625,
-0.341064453125,
-0.8701171875,
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2.06640625,
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1.7958984375,
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0.85205078125,
0.8701171875,
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1.0439453125,
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2.013671875,
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2.24609375,
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0.478271484375,
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0.99609375,
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1.4482421875,
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0.150634765625,
5.5,
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1.509765625,
1.2802734375,
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1.1376953125,
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1.2255859375,
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-0.03961181640625,
1.2626953125,
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-0.42431640625,
1.716796875,
-0.52490234375,
-0.92626953125,
-0.45458984375
] |
Can I use this account to receive my salary?
| 51receiving_money
|
[
-0.413818359375,
0.0924072265625,
-0.255859375,
0.220458984375,
0.061431884765625,
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2.34765625,
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-0.70361328125,
0.2998046875,
-0.364501953125,
0.845703125,
0.6201171875
] |
Someone else is using my card, freeze it.
| 23compromised_card
|
[
0.51220703125,
0.324951171875,
-0.45458984375,
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0.25830078125,
-0.34814453125,
0.23828125,
-0.5244140625,
-0.2626953125
] |
Which ATM's accept my card?
| 4atm_support
|
[
-0.6533203125,
-0.2724609375,
-0.499267578125,
5.9140625,
-0.328857421875,
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0.45947265625,
-0.58056640625,
-0.39453125,
2.02734375,
-0.2003173828125,
0.6728515625,
0.529296875
] |
Can I top up from my Apple Watch?
| 3apple_pay_or_google_pay
|
[
-0.8857421875,
0.323974609375,
6.5,
0.136962890625,
1.3671875,
-0.35107421875,
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1.2275390625,
-0.129150390625,
-0.54638671875,
-0.7392578125
] |
Do all ATMs take this card?
| 4atm_support
|
[
-0.78857421875,
-0.06268310546875,
-0.07073974609375,
6.0390625,
0.036895751953125,
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3.119140625,
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1.720703125,
-0.140380859375,
0.64794921875,
0.919921875
] |
I tried to use my card to top up but all of the money has disappeared.
| 62topping_up_by_card
|
[
-0.8203125,
0.1563720703125,
0.9482421875,
0.5302734375,
1.853515625,
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0.0589599609375,
-0.08197021484375,
-0.1739501953125,
-0.9970703125
] |
I would like to apply for a visa card.
| 73visa_or_mastercard
|
[
0.2039794921875,
-0.35302734375,
0.85009765625,
0.0887451171875,
-0.65185546875,
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1.2861328125,
-0.2607421875,
4.42578125,
0.70068359375,
-1.0078125,
-0.47705078125
] |
Why am I being charged a fee for transferring money?
| 64transfer_fee_charged
|
[
-0.62939453125,
0.59521484375,
-0.99462890625,
-1.078125,
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0.80126953125,
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0.373291015625,
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] |
Should I just wait until the post office sends a change of address form?
| 31edit_personal_details
|
[
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1.23828125,
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] |
How do I get the contactless feature to work for my card?
| 24contactless_not_working
|
[
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] |
What steps do I need to take to change my card PIN?
| 22change_pin
|
[
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] |
Help me reset the passcode.
| 45passcode_forgotten
|
[
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] |
I believe my card has been stolen, what can I do about this situation? It's urgent.
| 42lost_or_stolen_card
|
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] |
When will the transfer be completed?
| 49pending_transfer
|
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] |
Freeze my account it's been hacked.
| 23compromised_card
|
[
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] |
app doesnt think its me
| 68unable_to_verify_identity
|
[
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3.359375,
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] |
Is my card usable anywhere?
| 11card_acceptance
|
[
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] |
How can I get my card out of the damn ATM?
| 19card_swallowed
|
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-0.1556396484375,
0.0150909423828125,
-0.483642578125,
2.197265625,
0.3466796875
] |
Somebody used my card to make a purchase
| 17card_payment_not_recognised
|
[
0.328369140625,
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0.11114501953125,
0.1851806640625,
-0.369873046875,
-1.435546875,
-0.158203125
] |
Can the card be mailed and used in Europe?
| 25country_support
|
[
0.21435546875,
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] |
Why did I have to pay a fee when I got cash?
| 20cash_withdrawal_charge
|
[
-0.225830078125,
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-0.9072265625,
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2.232421875,
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] |
I requested a refund, and never received it. What can I do?
| 0Refund_not_showing_up
|
[
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0.27197265625,
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] |
Where do I obtain my virtual card?
| 41getting_virtual_card
|
[
1.1142578125,
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] |
What countries are supported?
| 25country_support
|
[
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] |
How do I make more than one disposable card in a day?
| 30disposable_card_limits
|
[
-0.2174072265625,
1.0712890625,
0.5009765625,
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] |
I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?
| 28declined_transfer
|
[
-0.7177734375,
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] |
Why did the disposable virtual card which I used to pay a gym subscription get denied?
| 72virtual_card_not_working
|
[
-0.38623046875,
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] |
How can I check the source for my funds?
| 70verify_source_of_funds
|
[
-0.08563232421875,
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-0.62548828125,
-0.3154296875,
-0.38330078125,
0.55810546875,
1.06640625,
-0.2109375
] |
Are there any extra fees for adding money into the international card?
| 57top_up_by_card_charge
|
[
-0.73388671875,
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0.36767578125,
-0.43701171875,
0.08514404296875,
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] |
How can I make my contactless work for the metro?
| 24contactless_not_working
|
[
-0.75341796875,
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0.212890625,
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-0.73681640625,
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] |
Can you tell me the limits for top ups?
| 60top_up_limits
|
[
-0.283935546875,
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-0.0509033203125,
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-0.8125
] |
I received my card but not my PIN.
| 39get_physical_card
|
[
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] |
When can I expect my card to be delivered to the US?
| 13card_delivery_estimate
|
[
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] |
Why did it decline my payment?
| 26declined_card_payment
|
[
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0.1827392578125,
0.1275634765625
] |
Why can't I use my virtual card for subscription services?
| 72virtual_card_not_working
|
[
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3.787109375,
-0.328369140625,
0.185302734375,
-0.487548828125,
-0.06854248046875
] |
Why is there a direct debit I didn't make showing in the app?
| 29direct_debit_payment_not_recognised
|
[
-0.385009765625,
0.100341796875,
-0.291748046875,
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-2.33203125,
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] |
It doesn't let me verify my identity.
| 68unable_to_verify_identity
|
[
-0.1370849609375,
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] |
Was my top up reversed?
| 61top_up_reverted
|
[
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0.62890625,
-0.093505859375,
2.837890625,
0.74609375,
5.96875,
1.0791015625,
1.2392578125,
0.68115234375,
-0.65380859375,
-0.90283203125,
-0.9912109375,
0.1412353515625,
-1.0048828125,
-0.83251953125,
0.84130859375,
-0.06353759765625,
-0.80908203125,
-0.2308349609375,
0.53466796875,
0.160888671875
] |
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