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values | conversation_type
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value | turn_number
int32 -1
-1
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values | linguistic_number_format
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values | linguistic_formality
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stringlengths 2
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values | linguistic_backchannel_type
stringclasses 41
values | linguistic_language_barrier
stringclasses 8
values | context_context_description
stringlengths 15
100
| context_call_type
stringlengths 5
25
| context_emotional_state
stringclasses 31
values | context_technical_level
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stringlengths 23
3.52k
| noise_level
float64 0.15
0.15
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000211
|
I, uh, I tried to reset my password three times, and each time it says the password is invalid. Wait, maybe I'm entering it wrong, but I'm sure I'm using the correct one. Can you help me?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
processing
|
digits
|
informal
|
informal
|
Wait
|
phrase_level
|
extended_confirmation
|
none
|
Customer has been unable to reset password despite multiple attempts.
|
Technical Support
|
frustrated
|
low
|
unresolved
|
no
|
moderate
|
I, uh, I tried to reset my like password three times, and each time it says the password is invalid. Wait, maybe I'm entering it wrong, but I'm sure um I'm using the correct one. Can you help me?
| 0.15 |
|||
single_000212
|
I'm really confused because my bill shows a $50 charge I don't recognize. Can you look into that?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
neutral
|
neutral
|
because
|
none
|
request
|
none
|
Customer disputes an unrecognized charge on their bill.
|
Billing Inquiry
|
confused
|
low
|
unresolved
|
no
|
high
|
I'm really confused because my bill like shows a $50 charge I don't recognize. Can you look into that?
| 0.15 |
|||
single_000213
|
My internet has been down for two days now, and the service team hasn't fixed it yet. I've called twice, and no resolution. When can I expect this to be resolved?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
neutral
|
formal
|
and
|
none
|
request
|
none
|
Customer reports ongoing internet outage with no resolution.
|
Service Disruption
|
frustrated
|
moderate
|
unresolved
|
no
|
high
|
My internet has been down for two days now, and the service like team hasn't fixed it yet. I've called twice, and no resolution. When can I expect this to be resolved?
| 0.15 |
|||
single_000214
|
I called yesterday about my order, and the agent said it would be shipped today. But when I checked the tracking number, it's still showing as 'processing'... Oh, maybe they sent the wrong tracking info. Can you check again?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
processing
|
written
|
neutral
|
neutral
|
Oh
|
phrase_level
|
extended_confirmation
|
none
|
Customer's order tracking remains in 'processing' status despite promised shipment.
|
Order Tracking
|
confused
|
moderate
|
unresolved
|
no
|
moderate
|
I called yesterday about my order, and the agent I mean said it would be shipped today. But when I checked the tracking number, it's still showing as 'processing'... Oh, maybe they sent the wrong tracking info. Can you check again?
| 0.15 |
|||
single_000215
|
I, um, I'm trying to log into my account, but it keeps saying 'invalid credentials'... Wait, maybe I need to reset my password again. Could you guide me through that process?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
processing
|
none
|
informal
|
informal
|
Wait
|
phrase_level
|
extended_confirmation
|
none
|
Customer repeatedly encounters login issues and seeks password reset guidance.
|
Account Access
|
frustrated
|
low
|
unresolved
|
no
|
moderate
|
I, um, I'm trying to log into my account, but it keeps er saying 'invalid credentials'... Wait, maybe I need to reset my password again. um Could you guide me through that um process
| 0.15 |
|||
single_000216
|
I noticed an extra charge on my bill for $50 that I didn’t authorize.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer reports unauthorized charge on billing statement
|
billing_inquiry
|
concerned
|
low
|
open
|
unknown
|
medium
|
I noticed an extra charge on my bill for $50 that I didn’t authorize
| 0.15 |
|||
single_000217
|
The Wi-Fi in my home office has been completely non-functional since yesterday afternoon.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
time_reference
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer reports persistent Wi-Fi outage
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
The Wi-Fi um in my home like office has been completely non-functional since yesterday afternoon.
| 0.15 |
|||
single_000218
|
Can’t seem to reset my password even after following the steps on the support page.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer having trouble with password reset process
|
account_access
|
confused
|
low
|
open
|
unknown
|
medium
|
Can’t seem to reset my password even after following the steps on the support page.
| 0.15 |
|||
single_000219
|
The new router I ordered arrived with a cracked casing and isn’t working at all.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
well
|
none
|
none
|
none
|
Customer reports damaged product delivery
|
product_complaint
|
frustrated
|
medium
|
open
|
unknown
|
high
|
The new router I ordered arrived like with a cracked casing and like isn’t working at all.
| 0.15 |
|||
single_000220
|
My account was locked after three failed login attempts, and I need to regain access urgently.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
and
|
none
|
none
|
none
|
Customer locked out of account due to failed logins
|
account_lockout
|
urgent
|
low
|
open
|
unknown
|
critical
|
My account was locked you know after three failed login attempts, and I need too uh regain access uh urgently.
| 0.15 |
|||
single_000221
|
I've been trying to connect to my Wi-Fi all morning, but it keeps dropping every few minutes. My account ID is 456823, and I've already reset the router twice without any luck.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
minimal
|
formal
|
I've been trying
|
none
|
none
|
none
|
Customer experiencing recurring Wi-Fi disconnection issues
|
technical_support
|
frustrated
|
low
|
ongoing
|
unknown
|
medium
|
I've been trying to connect to my Wi-Fi all morning, but it keeps dropping every few minutes. My account ID is 456823, and I've already reset the router twice without any you know luck.
| 0.15 |
|||
single_000222
|
I'm getting an error message when I try to check out on your website. It says 'Payment failed' even though I'm using my valid credit card. Can you help me fix this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
I'm getting
|
none
|
none
|
none
|
Customer facing payment gateway error during online purchase
|
e-commerce_support
|
neutral
|
medium
|
active
|
unknown
|
high
|
I'm getting an error message when I try to check out on your website It says 'Payment failed' even er though I'm using my valid er credit card Can you help me fix this?
| 0.15 |
|||
single_000223
|
The verification code I received via SMS doesn't work when I try to log in. I entered it three times, but it keeps saying it's invalid. My phone number is (555) 123-4567.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
neutral
|
formal
|
I entered it
|
none
|
none
|
none
|
Customer unable to authenticate using SMS verification code
|
account_access
|
confused
|
low
|
active
|
unknown
|
medium
|
The verification code I received like via SMS doesn't work when uh I try to log in. I entered it three times, but like it keeps saying it's invalid. My phone number er is uh (555) 123-4567.
| 0.15 |
|||
single_000224
|
When I tried to install the new software update, it failed with error code 0x80070002. I've checked the system requirements and my PC meets all the specifications. Can you suggest a solution?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
hexadecimal
|
neutral
|
neutral
|
When I tried
|
none
|
none
|
none
|
Customer facing software installation error on Windows system
|
technical_support
|
frustrated
|
high
|
ongoing
|
unknown
|
high
|
When I tried too install the new software update, it I mean failed with error code 0x80070002. uh I've I mean checked the system requirements and my PC meets all the specifications. Can you um suggest a solution?
| 0.15 |
|||
single_000225
|
I noticed an unauthorized charge of $200.00 on my bill from last month. I don't recognize this transaction at all. Can you investigate this for me?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency_written
|
neutral
|
formal
|
I noticed
|
none
|
none
|
none
|
Customer reporting potential fraudulent charge on statement
|
billing_inquiry
|
neutral
|
low
|
active
|
unknown
|
high
|
I noticed an unauthorized charge of $200.00 on my like bill from last month. I don't recognize this transaction at all. Can you investigate this for me?
| 0.15 |
|||
single_000226
|
The internet is not working in my house. I have tried restarting the router but there is no improvement.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reports internet outage at home
|
technical_support
|
frustrated
|
basic
|
open
|
no
|
high
|
The internet is not working in my house. I have tried restarting the router but there is no improvement.
| 0.15 |
|||
single_000227
|
There is an unauthorized charge of $200 on my account. I did not make any such transaction.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
additionally
|
none
|
none
|
none
|
Customer disputes billing charge
|
billing
|
concerned
|
basic
|
open
|
no
|
medium
|
their is an unauthorized charge of $200 on uh my account. I did not make any such transaction.
| 0.15 |
|||
single_000228
|
I-I cannot access my online banking. It keeps displaying an error message.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
stuttering
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reports login issue with online banking
|
technical_support
|
confused
|
basic
|
open
|
no
|
medium
|
I-I cannot access my online banking. It keeps displaying an error message.
| 0.15 |
|||
single_000229
|
My power has gone out again. This is the third time this week.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
partial
|
neutral
|
again
|
none
|
acknowledgment
|
none
|
Customer reports recurring power outages
|
service_request
|
frustrated
|
basic
|
open
|
no
|
high
|
My power has gone out again. This is the third time this like week.
| 0.15 |
|||
single_000230
|
The router keeps resetting automatically. I have checked all cables but the issue persists.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reports router malfunction
|
technical_support
|
neutral
|
medium
|
open
|
no
|
medium
|
The router keeps resetting automatically. I have checked all cables but the issue persists.
| 0.15 |
|||
single_000231
|
I've been having an issue where my router keeps disconnecting every 10 minutes. Can you help me troubleshoot this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
neutral
|
neutral
|
setup_phrase
|
none
|
none
|
none
|
Customer experiencing recurring router disconnections
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
I've been having an issue where my router keeps disconnecting every 10 minutes. Can you help me troubleshoot uh this?
| 0.15 |
|||
single_000232
|
There's an unauthorized charge of $45.99 on my credit card statement for 'Service Fee' on April 15th. How can I get this removed?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency_date
|
neutral
|
neutral
|
setup_phrase
|
none
|
none
|
none
|
Customer disputes unexpected charge on credit card
|
billing_inquiry
|
concerned
|
low
|
open
|
no
|
medium
|
There's an unauthorized charge of $45.99 on my credit card you know statement for 'Service Fee' on April 15th. How can I get this removed?
| 0.15 |
|||
single_000233
|
I keep getting locked out of my online banking account even after entering the correct credentials. This has happened three times today.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
digits
|
neutral
|
formal
|
none
|
none
|
none
|
none
|
Customer experiencing repeated account lockouts
|
security_issue
|
frustrated
|
low
|
open
|
no
|
high
|
I keep getting locked out of my online banking account even after entering the correct credentials. uh This er has happened three times today.
| 0.15 |
|||
single_000234
|
The customer service number listed on your website isn't working - it just rings and disconnects. When will this be fixed?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
neutral
|
informal
|
none
|
none
|
none
|
none
|
Customer reports non-functional contact number
|
service_outage
|
annoyed
|
medium
|
open
|
no
|
medium
|
The customer service number listed on your website isn't working - it just like rings and disconnects. er When will this be fixed?
| 0.15 |
|||
single_000235
|
The package I ordered last week hasn't arrived yet, and I need it for a meeting today. Can you expedite the delivery?
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
timeframe
|
neutral
|
neutral
|
setup_phrase
|
none
|
none
|
none
|
Customer urgently needs delayed package
|
shipping_issue
|
anxious
|
low
|
open
|
no
|
high
|
The package I ordered last week hasn't arrived yet, and I need it for a meeting today. Can you expedite the delivery?
| 0.15 |
|||
single_000236
|
I noticed an unauthorized charge on my bill for account 123456789.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
account_id
|
standard
|
neutral
|
none
|
none
|
none
|
pace_request
|
Customer reports unexpected billing charge
|
billing_inquiry
|
confused
|
low
|
open
|
no
|
medium
|
I noticed an unauthorized charge on my bill I mean for account 123456789.
| 0.15 |
|||
single_000237
|
I can't log into my account. My account ID is 456789123.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
account_id
|
standard
|
neutral
|
none
|
none
|
none
|
pace_request
|
Customer unable to access account
|
login_issue
|
frustrated
|
medium
|
open
|
no
|
high
|
I can't log into my account. My I mean account ID is 456789123.
| 0.15 |
|||
single_000238
|
Our business's internet connection through the router has been intermittently disconnecting since yesterday.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Business customer reports internet outages
|
technical_support
|
neutral
|
high
|
open
|
no
|
high
|
Our business's internet connection through the router has been intermittently disconnecting since yesterday.
| 0.15 |
|||
single_000239
|
Hey, I tried resetting my password but keep getting an error message.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer has trouble with password reset
|
login_issue
|
frustrated
|
low
|
open
|
no
|
medium
|
Hey, I tried resetting my password but keep getting an error message.
| 0.15 |
|||
single_000240
|
I called earlier about the service outage at 555-123-4567, but the issue hasn't been resolved yet.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Follow-up on unresolved service outage
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
I called earlier about the service outage at 555-123-4567, but the issue hasn't been resolved yet.
| 0.15 |
|||
single_000241
|
I, I believe there's a discrepancy in my account balance, and first, I would like to discuss this formally.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
none
|
formal
|
sequence_marker
|
word_level
|
minimal
|
none
|
Customer notices an incorrect balance in their account
|
billing inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
I I believe um there's a discrepancy in my account balance and first I would like to discuss this formally.
| 0.15 |
|||
single_000242
|
The software keeps crashing, um, even after I reinstalled it. I need a solution as soon as possible.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
minimal
|
none
|
Customer reports software crashing post-reinstallation
|
technical support
|
frustrated
|
medium
|
open
|
no
|
high
|
The software keeps uh crashing um even after I I mean reinstalled it. I need a uh solution as soon as possible.
| 0.15 |
|||
single_000243
|
This app keeps freezing when I try to upload photos, like, every single time!
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer experiencing app freezing during photo uploads
|
technical support
|
annoyed
|
low
|
open
|
no
|
medium
|
This app keeps freezing when I try too upload photos, like, every single um time!
| 0.15 |
|||
single_000244
|
I can't access my online portal using account number 123456789, despite multiple attempts.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer unable to access online portal
|
account access issue
|
confused
|
medium
|
open
|
no
|
low
|
I can't access uh my online portal using account number 123456789, despite multiple attempts.
| 0.15 |
|||
single_000245
|
The package tracking number 987654321 shows delivered, but I haven't received it yet.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer reports tracking discrepancy
|
shipping inquiry
|
concerned
|
low
|
open
|
no
|
medium
|
The I mean package tracking number 987654321 shows delivered, but I haven't received it yet.
| 0.15 |
|||
single_000246
|
I need to cancel my subscription, but... but I think I already did it last week. Can you check?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
word_level
|
none
|
non_native_speaker
|
Customer attempting to cancel subscription but unsure if action was completed
|
subscription_cancellation
|
confused
|
low
|
open
|
no
|
medium
|
I need to cancel my um subscription but... but I think I I mean already did it last week. Can you like check?
| 0.15 |
|||
single_000247
|
The... the website keeps freezing when I try to upload documents. It says 'error 403' sometimes.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
word_level
|
none
|
non_native_speaker
|
Customer experiencing technical difficulties with website functionality
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
The... the uh website keeps freezing when I try to upload documents. It says 'error 403' sometimes.
| 0.15 |
|||
single_000248
|
My account statement shows a $125.00 charge for 'service fee' that I did not authorize. Please investigate this immediately.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer disputing unauthorized charge on account statement
|
billing_dispute
|
neutral
|
low
|
open
|
no
|
high
|
My account statement shows a $125.00 charge for 'service fee' that I did not authorize. Please investigate this immediately.
| 0.15 |
|||
single_000249
|
I can't access my email since yesterday - the error says 'server unavailable'. My account is ACCT-489237.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
account_id
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reporting email access issue with account identifier
|
service_outage
|
concerned
|
medium
|
open
|
no
|
high
|
I can't access my email since yesterday - the error says 'server unavailable'. My account is ACCT-489237.
| 0.15 |
|||
single_000250
|
Why am I getting charged twice for the same service? The amount is $49.99 each - that's 99 dollars total!
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
currency_written
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer questioning duplicate charges on bill
|
billing_inquiry
|
annoyed
|
low
|
open
|
no
|
medium
|
Why am I getting charged twice for the same service? The amount is er $49.99 each - that's 99 uh dollars total!
| 0.15 |
|||
single_000251
|
I can't access my online banking account.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
Customer unable to access financial services
|
technical_support
|
neutral
|
low
|
open
|
no
|
medium
|
I can't access my online banking account.
| 0.15 |
|||
single_000252
|
The app keeps crashing every time I try to make a payment.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
informal
|
none
|
none
|
none
|
none
|
Mobile payment application malfunction
|
software_issue
|
frustrated
|
medium
|
open
|
no
|
high
|
The app keeps crashing every time I try to make a like payment.
| 0.15 |
|||
single_000253
|
I received a suspicious call from someone claiming to be from your support team at 555-123-4567.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
phone
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Potential fraud alert
|
security_concern
|
concerned
|
low
|
open
|
no
|
high
|
I received a suspicious call from someone claiming to be I mean from your support team at 555-123-4567.
| 0.15 |
|||
single_000254
|
My router is displaying a solid red light and no internet is working.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
well
|
none
|
none
|
none
|
Network connectivity issue
|
technical_support
|
neutral
|
high
|
open
|
no
|
medium
|
My router is displaying a solid red light and no um internet is working.
| 0.15 |
|||
single_000255
|
The promotional discount I ordered wasn't applied to my latest invoice.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
formal
|
none
|
none
|
none
|
none
|
Billing discrepancy
|
billing_inquiry
|
disappointed
|
low
|
open
|
no
|
medium
|
The promotional discount I ordered wasn't I mean applied to my latest invoice.
| 0.15 |
|||
single_000256
|
There's an incorrect charge of one hundred fifty dollars on my recent statement. Can you look into this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
some
|
neutral
|
none
|
none
|
none
|
none
|
Billing inquiry regarding incorrect charge
|
billing
|
frustrated
|
low
|
open
|
no
|
medium
|
There's an incorrect charge of one hundred fifty dollars on my recent er statement. Can you look into this?
| 0.15 |
|||
single_000257
|
I tried to make a payment for two thousand three hundred dollars, but the system keeps rejecting it.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
none
|
neutral
|
but
|
none
|
none
|
none
|
Payment processing issue
|
payment
|
frustrated
|
medium
|
open
|
no
|
medium
|
I tried too make a payment for to thousand three hundred dollars, but the system keeps rejecting you know it.
| 0.15 |
|||
single_000258
|
I would like to formally report that the software I purchased has not resolved the compatibility issues I previously experienced.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
formal
|
that
|
none
|
none
|
none
|
Software compatibility problem
|
technical support
|
neutral
|
high
|
open
|
no
|
low
|
I would like to formally report that the software I purchased has not resolved the compatibility issues I previously experienced.
| 0.15 |
|||
single_000259
|
I can't access my online banking account even though I'm sure my credentials are correct.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
some
|
informal
|
even though
|
none
|
none
|
none
|
Account access issue
|
account support
|
confused
|
low
|
open
|
no
|
medium
|
I er can't access my online banking account even though I'm sure my credentials are correct.
| 0.15 |
|||
single_000260
|
The delivery for my order number 456789 was scheduled for yesterday but hasn't arrived yet.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
some
|
neutral
|
but
|
none
|
none
|
none
|
Order delivery delay
|
order tracking
|
concerned
|
low
|
open
|
no
|
medium
|
The delivery for my order number 456789 was scheduled for yesterday but uh hasn't arrived yet.
| 0.15 |
|||
single_000261
|
I submitted a support request yesterday, and as of today, there has been no response. Could you please update me on the status?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
formal
|
sequence_marker
|
none
|
none
|
none
|
Customer is following up on a previous support request.
|
technical_support
|
neutral
|
low
|
open
|
no
|
medium
|
I submitted a support request yesterday, uh and as of today, there has been no response. Could you please update me on the status?
| 0.15 |
|||
single_000262
|
I ordered product #456789 on the 15th of last month, and subsequently, the delivery was delayed by a week. What steps can be taken to resolve this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer is inquiring about a delayed delivery.
|
order_issue
|
frustrated
|
low
|
open
|
no
|
high
|
I ordered product #456789 on the 15th of last month, and subsequently, er the delivery was delayed by a week. What steps can be taken to resolve this?
| 0.15 |
|||
single_000263
|
My phone's battery drains super fast even when I'm not using it. Any idea why that's happening?
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
interjection
|
none
|
Customer is reporting a device battery issue.
|
technical_support
|
confused
|
medium
|
open
|
no
|
low
|
My phone's battery drains super fast even when I'm not using it. Any idea why that's happening?
| 0.15 |
|||
single_000264
|
I've tried resetting my password three times, but I keep getting an error message! How can I fix this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
interjection
|
none
|
Customer is encountering login issues.
|
account_support
|
frustrated
|
low
|
open
|
no
|
medium
|
I've tried resetting my password uh three times, but I keep getting an error message! How can I fix this?
| 0.15 |
|||
single_000265
|
The software keeps crashing when I attempt to export data in CSV format. Have you encountered this issue before?
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
question
|
none
|
Customer is experiencing software crashes during data export.
|
technical_support
|
neutral
|
high
|
open
|
no
|
high
|
The software keeps crashing when I attempt to export data in CSV format. Have you encountered this I mean issue before
| 0.15 |
|||
single_000266
|
I was trying to reset my router, uh, I mean reconfigure it, but the settings keep getting reset. Can you help?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
informal
|
neutral
|
contrast_setup
|
correction
|
none
|
none
|
Customer is having trouble with router settings after attempting to reconfigure it.
|
technical support
|
neutral
|
intermediate
|
active
|
no
|
medium
|
I was trying to er reset my router uh I mean reconfigure it but the settings keep getting reset. Can you help?
| 0.15 |
|||
single_000267
|
I paid my bill on time this month, but the late fee was still added. How does that work?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Customer disputes a late fee added despite timely payment.
|
billing inquiry
|
frustrated
|
basic
|
active
|
no
|
high
|
I paid my bill on time this month, but I mean the late fee was still added. How does that work?
| 0.15 |
|||
single_000268
|
I'm unable to access my account using the credentials provided. My phone number is 555-123-4567 for reference.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
phone number
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
Customer cannot access their account and provides contact information.
|
account access issue
|
neutral
|
basic
|
active
|
no
|
medium
|
I'm um unable to access my account using the credentials provided. My phone number is 555-123-4567 for reference.
| 0.15 |
|||
single_000269
|
I called yesterday about the outage, um, I mean today, but nothing's been resolved. Can you check the status?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
informal
|
neutral
|
contrast_setup
|
correction
|
none
|
none
|
Customer reports ongoing service outage despite prior contact.
|
service outage
|
frustrated
|
basic
|
active
|
no
|
high
|
I called yesterday about the outage, um, I um mean today, but nothing's been resolved. Can you check the status?
| 0.15 |
|||
single_000270
|
The monthly subscription is listed as $19.99, but my charge is $29.99. Can you explain the difference?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
informal
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Customer questions a discrepancy in subscription charges.
|
billing inquiry
|
confused
|
basic
|
active
|
no
|
medium
|
The monthly subscription is listed as $19.99, but my charge er is $29.99. Can you explain the um difference?
| 0.15 |
|||
single_000271
|
I, uh, I can't figure out how to, to reset my password. Can you, like, slow down when you explain the steps?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
informal
|
informal
|
none
|
repetition
|
none
|
pace_request
|
Customer struggling with password reset process
|
technical_support
|
confused
|
low
|
open
|
no
|
medium
|
I, uh, I can't figure uh out how to, to reset my you know password. Can you, like, slow down when you explain the steps?
| 0.15 |
|||
single_000272
|
The app keeps crashing, uh, every time I try to make a payment. Could you speak a bit more slowly when you guide me through the fix?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
false_start
|
none
|
informal
|
informal
|
none
|
hesitation
|
none
|
pace_request
|
Mobile app payment failure during transaction
|
technical_support
|
frustrated
|
low
|
open
|
no
|
medium
|
The app keeps crashing, uh, every time I try to make a payment. Could you speak a bit more you know slowly when you guide me through the fix?
| 0.15 |
|||
single_000273
|
I have noticed an unauthorized transaction on my corporate account. Could you please investigate this matter promptly?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
I have noticed
|
none
|
none
|
none
|
Corporate account security breach report
|
billing_inquiry
|
neutral
|
high
|
open
|
no
|
high
|
I have noticed an unauthorized transaction on my corporate account. Could you please investigate this matter promptly?
| 0.15 |
|||
single_000274
|
The router light is blinking red and I cannot connect to the Wi-Fi network.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
none
|
none
|
none
|
none
|
Home internet connectivity issue
|
technical_support
|
neutral
|
medium
|
open
|
no
|
medium
|
The router light is blinking red and I cannot connect too the Wi-Fi network.
| 0.15 |
|||
single_000275
|
This is so frustrating! My whole neighborhood is without power and I need to know when it'll be fixed!
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
This is so frustrating!
|
none
|
none
|
none
|
Service outage affecting multiple customers
|
service_outage
|
frustrated
|
low
|
open
|
yes
|
high
|
This is so frustrating! My whole neighborhood like is without uh power and I need to know when it'll be fixed!
| 0.15 |
|||
single_000276
|
I can't, uh, log into my account three times in a row.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
standard
|
neutral
|
none
|
word_level
|
none
|
none
|
Customer unable to access their account repeatedly
|
Account Access Issue
|
confused
|
low
|
open
|
no
|
medium
|
I can't, uh, log into uh my account three times in a row.
| 0.15 |
|||
single_000277
|
My router keeps, um, rebooting itself, and I can't get a stable connection.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
addition
|
word_level
|
none
|
none
|
Intermittent internet connectivity due to router issues
|
Technical Support
|
frustrated
|
medium
|
open
|
no
|
high
|
My router keeps, um, rebooting itself, and I can't get a stable connection.
| 0.15 |
|||
single_000278
|
The $45 charge on my February 15th statement isn't correct.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency_digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Billing discrepancy reported by customer
|
Billing Inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
The $45 charge on my February 15th statement isn't correct.
| 0.15 |
|||
single_000279
|
My package tracking shows 'delivered' but I never received it.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
contrast
|
none
|
none
|
none
|
Delivery confirmation discrepancy
|
Shipping Issue
|
confused
|
low
|
open
|
no
|
medium
|
My package tracking shows 'delivered' but I never received it.
| 0.15 |
|||
single_000280
|
This app keeps crashing whenever I try to make a payment.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Mobile application malfunction during transactions
|
Software Bug Report
|
frustrated
|
medium
|
open
|
no
|
high
|
This you know app keeps crashing whenever I try to make a payment.
| 0.15 |
|||
single_000281
|
I have tried to contact your office three times three times, but... no, actually, the main issue is that my service has been down for 3 days now. Could you please assist me?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
emphasis
|
digit
|
avoided
|
formal
|
actually
|
thought_restart
|
none
|
none
|
Customer has been trying to resolve a service outage issue without success.
|
technical_support
|
frustrated
|
low
|
open
|
single
|
high
|
I have tried to um contact your office three times three times, but... no, actually, the main issue is that my service has been down for 3 days now. Could you please I mean assist me?
| 0.15 |
|||
single_000282
|
I have submitted the same request four times four times, and... um, no, the key issue is that the payment of $50 was charged twice to my account. I would appreciate a prompt resolution.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
emphasis
|
digit
|
avoided
|
formal
|
actually
|
thought_restart
|
none
|
none
|
Customer reports a double charge on their account after multiple attempts to contact support.
|
billing_inquiry
|
concerned
|
low
|
open
|
single
|
high
|
I have submitted um the same um request four times four times, and... um, no, the key issue is that the payment of $50 was charged twice to my uh account. I would appreciate a prompt resolution.
| 0.15 |
|||
single_000283
|
This app keeps crashing every time I try to make a payment! It's so frustrating!
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer is experiencing app crashes during payment attempts.
|
technical_support
|
frustrated
|
medium
|
open
|
single
|
medium
|
This app er keeps crashing every time I try to make a payment! It's so frustrating!
| 0.15 |
|||
single_000284
|
I'm unable to connect to the Wi-Fi network. The error message says 'authentication failed'.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer is unable to connect to Wi-Fi with an authentication error.
|
technical_support
|
neutral
|
high
|
open
|
single
|
medium
|
I'm unable to connect to the Wi-Fi network. The error message says 'authentication failed'.
| 0.15 |
|||
single_000285
|
Wait, why did I get charged $20 for a service I never signed up for? That doesn't make sense!
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
wait
|
none
|
none
|
none
|
Customer is confused about an unexpected charge on their bill.
|
billing_inquiry
|
confused
|
low
|
open
|
single
|
medium
|
Wait, why did I get charged $20 for you know a like service I never signed up for? That doesn't make sense!
| 0.15 |
|||
single_000286
|
I can't, I can't log into my account. Uh... it's been like this since yesterday.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
stuttering
|
none
|
informal
|
informal
|
none
|
none
|
minimal
|
none
|
Customer is unable to log into their account.
|
account_issue
|
frustrated
|
low
|
unresolved
|
no
|
medium
|
I can't, I can't log into my account Uh you know it's been um like this since yesterday
| 0.15 |
|||
single_000287
|
I'm gettin' a wrong charge on my bill for account 123456.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
none
|
none
|
minimal
|
none
|
Customer reports incorrect charge on bill.
|
billing_issue
|
neutral
|
low
|
unresolved
|
no
|
medium
|
I'm gettin' a wrong charge on my bill for account 123456.
| 0.15 |
|||
single_000288
|
My internet keeps cuttin' out, uh-huh.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
none
|
none
|
minimal
|
none
|
Customer reports intermittent internet outages.
|
technical_issue
|
frustrated
|
low
|
unresolved
|
no
|
high
|
My internet keeps cuttin' out, uh-huh.
| 0.15 |
|||
single_000289
|
I cannot access my account. The system says 'Error 404'.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer unable to access account with technical error code.
|
technical_issue
|
neutral
|
medium
|
unresolved
|
no
|
medium
|
I I mean cannot access my account. The system says 'Error 404'.
| 0.15 |
|||
single_000290
|
The service is down again, you know?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
neutral
|
informal
|
you_know
|
none
|
minimal
|
none
|
Customer reports recurring service outage.
|
service_outage
|
confused
|
low
|
unresolved
|
no
|
medium
|
The service is down again, uh you know?
| 0.15 |
|||
single_000291
|
I've tried restarting my router three times, but the internet connection remains down.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
processing
|
written
|
none
|
formal
|
contrast
|
none
|
none
|
none
|
Customer experiencing persistent internet outage after multiple troubleshooting attempts
|
technical_support
|
frustrated
|
moderate
|
unresolved
|
no
|
high
|
I've tried restarting my router three times, uh but the internet connection remains down.
| 0.15 |
|||
single_000292
|
I submitted the same payment request twice through the app, and both times it failed to process. Can you clarify why this is happening?
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
processing
|
written
|
none
|
formal
|
addition
|
none
|
none
|
none
|
Customer reporting recurring payment processing failures
|
billing_inquiry
|
concerned
|
low
|
unresolved
|
no
|
medium
|
I like submitted the same payment request twice through the app, and both times um it failed to process. Can you clarify why this is happening?
| 0.15 |
|||
single_000293
|
Hey, my phone bill shows a $50 charge I don't recognize—can you look into that?
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
direct_request
|
none
|
none
|
none
|
Customer questioning unfamiliar charge on mobile bill
|
billing_dispute
|
neutral
|
low
|
unresolved
|
no
|
medium
|
Hey, my phone bill shows a $50 charge I don't recognize—can you look uh into that?
| 0.15 |
|||
single_000294
|
There's been an unauthorized transaction on account ending in 4567, and I need to report it immediately.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
urgency_indicator
|
none
|
none
|
none
|
Customer reporting potential fraud on bank account
|
fraud_alert
|
concerned
|
moderate
|
unresolved
|
no
|
high
|
There's um been an unauthorized transaction I mean on account ending in 4567, and I need to report it immediately.
| 0.15 |
|||
single_000295
|
The new software update caused my device to freeze completely—now I can't access any files.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
causality
|
none
|
none
|
none
|
Customer experiencing device malfunction post-update
|
technical_support
|
frustrated
|
high
|
unresolved
|
no
|
high
|
The new I mean software update caused my device er to freeze completely—now I can't access any files.
| 0.15 |
|||
single_000296
|
I-I can't get into my online banking account again. It keeps saying invalid password.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
stuttering
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer is unable to access their online banking due to authentication issues.
|
technical_support
|
frustrated
|
low
|
open
|
no
|
medium
|
I-I can't get into my online banking account again. It keeps saying invalid password.
| 0.15 |
|||
single_000297
|
First, my email stopped working, and then the app keeps crashing. I don't know what to do.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer reports sequential technical issues with email and mobile app.
|
technical_support
|
confused
|
medium
|
open
|
yes
|
high
|
First, my email stopped working, and then the app keeps crashing. I don't know what to do.
| 0.15 |
|||
single_000298
|
Um, I was trying to call about my... no, the bill payment issue. It's showing a wrong amount.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
thought_restart
|
none
|
none
|
Customer reports discrepancy in billing statement amount.
|
billing_inquiry
|
confused
|
low
|
open
|
no
|
medium
|
Um, I was trying too call about my... no, the bill payment I mean issue. It's showing a wrong amount.
| 0.15 |
|||
single_000299
|
My account number 1234-5678-90 is showing a router malfunction notice. Can you confirm?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
account_id
|
none
|
formal
|
none
|
none
|
confirmation_request
|
none
|
Customer inquires about a technical alert on their account.
|
technical_alert
|
neutral
|
high
|
open
|
no
|
high
|
My account uh number 1234-5678-90 is showing a router malfunction notice. Can you confirm?
| 0.15 |
|||
single_000300
|
Hey, my phone number 555-123-4567 isn't receiving the verification code. What's up with that?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
phone_number
|
informal
|
informal
|
question_marker
|
none
|
none
|
none
|
Customer reports failure to receive SMS verification codes.
|
technical_support
|
frustrated
|
low
|
open
|
no
|
medium
|
Hey, my phone number 555-123-4567 isn't receiving the verification code. What's up with that?
| 0.15 |
|||
single_000301
|
The charge of $45 on my bill isn't correct. Can you look into this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency
|
standard
|
informal
|
can you
|
none
|
none
|
none
|
Customer disputes a charge on their bill
|
billing_inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
The charge of $45 on you know my bill isn't correct. Can you er look into this?
| 0.15 |
|||
single_000302
|
I can't log into my account with the password I set up last week. What's wrong?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
what's
|
none
|
none
|
none
|
Customer unable to access account
|
account_access
|
frustrated
|
medium
|
open
|
no
|
high
|
I can't log into my account with the password I set up I mean last week. What's wrong?
| 0.15 |
|||
single_000303
|
My internet has been down since yesterday afternoon. When will it be fixed?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
when will
|
none
|
none
|
none
|
Customer reports internet outage
|
service_outage
|
concerned
|
high
|
open
|
no
|
high
|
My internet has been down since yesterday afternoon. er When will it be fixed?
| 0.15 |
|||
single_000304
|
The $200 payment I made last night isn't showing up in my account. Why is that?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency
|
standard
|
informal
|
why is
|
none
|
none
|
none
|
Customer questions missing payment
|
billing_inquiry
|
confused
|
low
|
open
|
no
|
medium
|
The $200 payment I made last night isn't showing up in my account. Why is that?
| 0.15 |
|||
single_000305
|
My phone isn't charging properly even with the original charger. Can you help?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
can you
|
none
|
none
|
none
|
Customer reports device malfunction
|
technical_support
|
frustrated
|
high
|
open
|
no
|
high
|
My phone isn't like charging properly even with the original charger. Can you help?
| 0.15 |
|||
single_000306
|
So, I've been trying to access my account for the past hour, but it keeps saying my password is incorrect. I've tried resetting it twice with the same issue.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
processing
|
written
|
present
|
neutral
|
setup_phrase
|
none
|
none
|
none
|
Customer unable to log in after multiple attempts
|
account_issue
|
frustrated
|
medium
|
unresolved
|
no
|
high
|
So, I've been trying to um access my account for the past hour, er but it keeps saying my password is incorrect. er I've tried resetting it twice with the same issue.
| 0.15 |
|||
single_000307
|
I noticed a $50 charge on my statement from last month that I don't recognize. Right? I haven't used the service that would incur that fee.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
digits
|
present
|
neutral
|
none
|
none
|
minimal
|
none
|
Customer disputes unrecognized charge
|
billing
|
confused
|
low
|
unresolved
|
no
|
medium
|
I noticed a $50 charge on my statement from last month that I er don't recognize. Right? I you know haven't used the service that would incur that fee.
| 0.15 |
|||
single_000308
|
Um, I thought the internet was fixed after the storm, but no, it's still down completely.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
present
|
informal
|
none
|
phrase_level
|
none
|
none
|
Service outage following storm
|
service_issue
|
frustrated
|
high
|
unresolved
|
no
|
high
|
Um, I thought uh the internet was fixed after the storm, but no, it's still down completely.
| 0.15 |
|||
single_000309
|
Our office has experienced a complete loss of network connectivity since 8 AM this morning, which is affecting all business operations.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
written
|
none
|
formal
|
none
|
none
|
none
|
none
|
Corporate network outage
|
technical_support
|
neutral
|
high
|
unresolved
|
no
|
critical
|
Our office has experienced a uh complete loss of network connectivity since 8 AM this morning, which is affecting all business operations.
| 0.15 |
|||
single_000310
|
I've called three times now about the incorrect invoice total, and each time it's not been resolved. The amount is still wrong.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
processing
|
written
|
present
|
neutral
|
none
|
none
|
none
|
none
|
Persistent billing calculation error
|
billing
|
frustrated
|
medium
|
recurring
|
no
|
high
|
I've called three times now about the er incorrect um invoice total, and each time it's not been resolved. The amount is still wrong.
| 0.15 |
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