utterance_id
stringlengths 13
13
| text
stringlengths 23
3.43k
| label
stringclasses 2
values | confidence
stringclasses 9
values | dialog_act
stringclasses 10
values | conversation_type
stringclasses 1
value | conversation_id
stringclasses 1
value | turn_number
int32 -1
-1
| previous_context
stringclasses 1
value | speaker
stringclasses 1
value | linguistic_repetition_type
stringclasses 35
values | linguistic_number_format
stringclasses 60
values | linguistic_contraction_style
stringclasses 28
values | linguistic_formality
stringclasses 6
values | linguistic_discourse_marker
stringlengths 2
34
| linguistic_false_start_type
stringclasses 47
values | linguistic_backchannel_type
stringclasses 41
values | linguistic_language_barrier
stringclasses 8
values | context_context_description
stringlengths 15
100
| context_call_type
stringlengths 5
25
| context_emotional_state
stringclasses 31
values | context_technical_level
stringclasses 13
values | context_issue_status
stringclasses 26
values | context_multi_issue
stringclasses 8
values | context_urgency
stringclasses 11
values | text_with_artifacts
stringlengths 23
3.52k
| noise_level
float64 0.15
0.15
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000107
|
How do I reset my password if I can't access my email?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
some
|
neutral
|
none
|
none
|
none
|
none
|
Customer seeking password reset assistance
|
technical support
|
frustrated
|
basic
|
open
|
no
|
medium
|
How do I reset my password if I can't access my email?
| 0.15 |
|||
single_000108
|
My phone number is (555) 123-4567. Can you verify if it's linked to my account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_format
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifying account contact details
|
account verification
|
neutral
|
low
|
open
|
no
|
low
|
My phone number I mean is (555) er 123-4567. Can you you know verify if it's linked you know to er my account?
| 0.15 |
|||
single_000109
|
I received a call from 555-567-8901 last week. Is that a legitimate number?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_format
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about suspicious call
|
fraud concern
|
concerned
|
low
|
open
|
no
|
medium
|
I received a call from 555-567-8901 last week. Is that a legitimate number?
| 0.15 |
|||
single_000110
|
Could you explain why my last payment was refunded?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
some
|
formal
|
none
|
none
|
none
|
none
|
Customer inquiring about payment refund
|
billing inquiry
|
confused
|
medium
|
open
|
no
|
medium
|
Could you explain why like my last payment was refunded?
| 0.15 |
|||
single_000111
|
Could you please confirm the status of my recent service request?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
formal
|
none
|
none
|
none
|
none
|
Customer inquiring about service request status.
|
service_inquiry
|
neutral
|
medium
|
open
|
no
|
normal
|
Could you please confirm the status of my recent service request?
| 0.15 |
|||
single_000112
|
Can't I just get a refund for the last purchase?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer requesting a refund for a recent purchase.
|
refund_request
|
frustrated
|
low
|
open
|
no
|
high
|
Can't I just get a refund for the er last purchase?
| 0.15 |
|||
single_000113
|
My number is (555) 123-4567. Can you send the confirmation there?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone
|
informal
|
neutral
|
none
|
none
|
none
|
none
|
Customer providing contact information for confirmation.
|
account_update
|
neutral
|
low
|
open
|
no
|
normal
|
My number is (555) 123-4567. Can you send the confirmation there?
| 0.15 |
|||
single_000114
|
I need to know the total for my three overdue payments.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about overdue payment totals.
|
billing_inquiry
|
confused
|
medium
|
open
|
no
|
normal
|
I need to know the total for my three overdue payments.
| 0.15 |
|||
single_000116
|
I noticed a charge for twenty dollars on my account last week. Can you explain what that was for?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
neutral
|
none
|
none
|
none
|
none
|
Customer inquiring about recent charges
|
Billing Inquiry
|
confused
|
low
|
open
|
no
|
medium
|
I noticed er a charge for twenty dollars on my account last week. Can you explain what that was for?
| 0.15 |
|||
single_000117
|
Hey, I can't log in to my account. How do I reset my password quickly?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
hey
|
none
|
none
|
none
|
Customer struggling with login issues
|
Technical Support
|
frustrated
|
medium
|
open
|
no
|
high
|
Hey, I can't log uh in to my I mean account. How do uh I reset my password quickly?
| 0.15 |
|||
single_000118
|
Could you please confirm the status of my service upgrade request from three days ago?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
could you please
|
none
|
none
|
none
|
Customer checking on service upgrade status
|
Service Request
|
neutral
|
low
|
pending
|
no
|
medium
|
Could you please confirm um the status of my service upgrade request from three days ago?
| 0.15 |
|||
single_000119
|
Do you guys offer any discounts for long-term subscribers? I've been with the company for five years.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
informal
|
informal
|
do you guys
|
none
|
none
|
none
|
Customer inquiring about loyalty discounts
|
Promotional Inquiry
|
satisfied
|
low
|
open
|
no
|
low
|
Do you guys offer any discounts for long-term uh subscribers? I've been with the company for five years.
| 0.15 |
|||
single_000120
|
My two-factor authentication isn't working. What steps should I take to resolve this?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
formal
|
neutral
|
none
|
none
|
none
|
none
|
Customer reporting technical issue with security feature
|
Technical Support
|
frustrated
|
high
|
open
|
no
|
high
|
My two-factor authentication isn't working What steps should I take too resolve this?
| 0.15 |
|||
single_000122
|
I-I can't log in to my account. Can you help me?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
stuttering
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer experiencing login issues
|
technical support
|
frustrated
|
basic
|
open
|
no
|
medium
|
I-I can't log in to my account. Can you help me?
| 0.15 |
|||
single_000123
|
Why hasn't my payment of $450 been processed yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer questioning payment processing delay
|
billing inquiry
|
confused
|
intermediate
|
open
|
no
|
medium
|
Why hasn't my payment of $450 been processed yet?
| 0.15 |
|||
single_000124
|
Can you confirm my account number 987654321 is linked to my phone number 555-123-4567?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
account_id_and_phone
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer verifying account linkage
|
account verification
|
neutral
|
intermediate
|
open
|
no
|
low
|
Can you confirm my account number 987654321 is linked too my phone number 555-123-4567?
| 0.15 |
|||
single_000125
|
I-I need to know when my bill for $200 is due again. Can you check that?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
stuttering
|
currency
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer asking about bill due date
|
billing inquiry
|
confused
|
basic
|
open
|
no
|
low
|
I-I need to know when my bill for $200 you know is due again. Can you check that?
| 0.15 |
|||
single_000126
|
What's my current balance for account number 1234-5678?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
none
|
pace_request
|
Customer inquiring about account balance
|
inquiry
|
neutral
|
basic
|
open
|
no
|
medium
|
What's my current balance for account like number 1234-5678?
| 0.15 |
|||
single_000127
|
How do I reset my password if I don't have access to my phone number 555-123-4567?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
phone
|
standard
|
neutral
|
none
|
none
|
none
|
pace_request
|
Customer seeking password reset assistance
|
support
|
frustrated
|
basic
|
open
|
no
|
high
|
How do I reset my password if I don't have access to my like phone number um 555-123-4567?
| 0.15 |
|||
single_000128
|
Can you confirm if my last payment of twenty dollars was processed successfully?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
standard
|
formal
|
can_you
|
none
|
none
|
none
|
Customer confirming payment status
|
inquiry
|
satisfied
|
basic
|
resolved
|
no
|
low
|
Can you confirm if my last payment of twenty dollars was processed successfully?
| 0.15 |
|||
single_000129
|
Why hasn't my order with ID ORDER-1987234 been shipped yet?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
account_id
|
standard
|
neutral
|
why
|
none
|
none
|
none
|
Customer inquiring about order status
|
inquiry
|
confused
|
basic
|
open
|
no
|
medium
|
Why hasn't my order with ID ORDER-1987234 been shipped yet?
| 0.15 |
|||
single_000130
|
Is there a service outage affecting my internet connection today?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
is_there
|
none
|
none
|
none
|
Customer reporting service issue
|
support
|
frustrated
|
intermediate
|
open
|
no
|
high
|
Is there a I mean service I mean outage affecting my internet connection today?
| 0.15 |
|||
single_000131
|
Um, what is my current account balance?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
word_level
|
none
|
none
|
Customer inquiring about account balance
|
account inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Um, what is my current account balance?
| 0.15 |
|||
single_000132
|
Uh, how can I check my last payment status?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
word_level
|
none
|
none
|
Customer asking about payment status
|
payment inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Uh, how uh can I check my last payment status?
| 0.15 |
|||
single_000133
|
I'm unable to log in to my account. What should I do?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
I'm
|
none
|
none
|
none
|
Customer experiencing login issues
|
technical support
|
frustrated
|
intermediate
|
open
|
no
|
medium
|
I'm unable uh to log um in to my account What you know should er I do?
| 0.15 |
|||
single_000134
|
Hey, when's my next bill due?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
Hey
|
none
|
none
|
none
|
Customer asking about billing schedule
|
billing inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Hey, when's my next bill uh due?
| 0.15 |
|||
single_000135
|
Can you confirm the status of account 123456789?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer verifying account status
|
account verification
|
neutral
|
intermediate
|
open
|
no
|
medium
|
Can you confirm the status of account 123456789?
| 0.15 |
|||
single_000137
|
How do I reset my password if I forgot it?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer requests password reset instructions
|
password reset
|
neutral
|
medium
|
open
|
no
|
medium
|
How do I reset my password you know if I forgot it?
| 0.15 |
|||
single_000138
|
Uh, I mean, can you check my last payment went through?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
thought_restart
|
none
|
none
|
Customer asks about payment confirmation with hesitation
|
payment inquiry
|
confused
|
low
|
open
|
no
|
low
|
Uh, I mean, can you check my last payment went through?
| 0.15 |
|||
single_000139
|
Wait, how do I update my billing address again?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
restart
|
thought_restart
|
none
|
none
|
Customer seeks clarification on billing address update
|
account update
|
frustrated
|
low
|
open
|
no
|
medium
|
Wait, how do like I update my billing address again?
| 0.15 |
|||
single_000140
|
Is there an outage affecting my internet service right now?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about service outage
|
service issue
|
concerned
|
high
|
open
|
no
|
high
|
Is there you know an outage affecting my internet service right now?
| 0.15 |
|||
single_000141
|
Can you tell me why my payment hasn't processed yet?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
processing
|
none
|
none
|
neutral
|
why
|
none
|
none
|
none
|
Customer inquiring about payment processing delay
|
inquiry
|
neutral
|
basic
|
open
|
no
|
medium
|
Can you like tell me why my you know payment uh hasn't processed yet?
| 0.15 |
|||
single_000142
|
I, uh, need to know the status of my order number 456789.
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
need to know
|
phrase_level
|
none
|
none
|
Customer checking order status with account number
|
inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
I uh need to know the status of my order number 456789.
| 0.15 |
|||
single_000143
|
Could you please confirm if my account is in good standing?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
formal
|
confirm
|
none
|
extended_confirmation
|
none
|
Customer seeking account status confirmation
|
inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Could you please confirm um if my account is in good standing?
| 0.15 |
|||
single_000144
|
Hey, how long will it take to fix my internet connection?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
how long
|
none
|
none
|
none
|
Customer asking about service restoration timeline
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
Hey, how long er will it take to fix my internet connection?
| 0.15 |
|||
single_000145
|
I'm confused—can you explain again how to access my account online?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
confused—can you
|
phrase_level
|
none
|
none
|
Customer requesting clarification on account access
|
inquiry
|
confused
|
basic
|
open
|
no
|
medium
|
I'm confused—can you explain um again how to access my account online
| 0.15 |
|||
single_000146
|
Um, could you please confirm the status of my order with account number 123456789?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
phrase_level
|
none
|
none
|
Customer inquiring about order status with account number provided
|
order_status_check
|
neutral
|
basic
|
open
|
no
|
medium
|
Um, could you please confirm the status of my order with account number 123456789?
| 0.15 |
|||
single_000147
|
Hey, why hasn't my payment of $200 gone through yet? I called yesterday!
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer frustrated about delayed payment processing
|
payment_issue
|
frustrated
|
basic
|
open
|
no
|
high
|
Hey, why hasn't my payment of $200 gone through yet? I called yesterday!
| 0.15 |
|||
single_000148
|
How do I reset my password for the online portal?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer requesting password reset assistance
|
account_access
|
confused
|
basic
|
open
|
no
|
medium
|
How do I reset my password I mean for the online portal?
| 0.15 |
|||
single_000149
|
I mean, can you check the balance on my checking account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
phrase_level
|
none
|
none
|
Customer asking for account balance clarification
|
balance_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
I mean, can you check the balance on my checking account?
| 0.15 |
|||
single_000150
|
Can you confirm the due date for invoice number INV-4567?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
custom_id
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer verifying invoice due date
|
billing_inquiry
|
neutral
|
intermediate
|
open
|
no
|
medium
|
Can you confirm the due date for invoice number INV-4567?
| 0.15 |
|||
single_000152
|
How do I reset my password? I can't access my account.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
contraction_used
|
informal
|
addition
|
none
|
none
|
none
|
Customer locked out of account requesting password reset
|
technical support
|
frustrated
|
low
|
open
|
no
|
high
|
How do I reset my password? I can't access my account.
| 0.15 |
|||
single_000153
|
Can you check the status of service request SR-2023-0945?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
custom_format
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer following up on service request status
|
service status check
|
neutral
|
moderate
|
pending
|
no
|
normal
|
Can you check the status of I mean service you know request SR-2023-0945?
| 0.15 |
|||
single_000154
|
Was my payment of $1,200 processed on time last month?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency_digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Customer verifying payment processing status
|
payment confirmation
|
satisfied
|
low
|
resolved
|
no
|
normal
|
Was my payment of $1,200 processed on you know time last month?
| 0.15 |
|||
single_000155
|
What's causing the 'Error 404' when I try to log in?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
error_code
|
contraction_used
|
neutral
|
none
|
none
|
none
|
none
|
Customer reporting technical login error
|
technical support
|
confused
|
high
|
open
|
no
|
high
|
What's you know causing the 'Error 404' when I try to log in?
| 0.15 |
|||
single_000156
|
Can you confirm if my account number 123-45-6789 is active?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_format
|
standard
|
neutral
|
question_particle
|
none
|
extended_confirmation
|
none
|
Customer inquiring about account status and verification.
|
account_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Can you confirm if my account number 123-45-6789 is I mean active?
| 0.15 |
|||
single_000157
|
I need to update my contact info—can you check if my phone number (555) 123-4567 is still correct?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_format
|
standard
|
neutral
|
discourse_connector
|
none
|
extended_confirmation
|
none
|
Customer requesting contact information verification.
|
account_update
|
neutral
|
basic
|
open
|
no
|
medium
|
I need to update my contact info—can you check if my phone number (555) 123-4567 is still you know correct?
| 0.15 |
|||
single_000158
|
Could you let me know when my last payment of $200 was processed?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written_format
|
standard
|
formal
|
polite_request
|
none
|
none
|
none
|
Customer inquiring about payment processing timeline.
|
payment_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
Could you let me know when my last payment of $200 was processed?
| 0.15 |
|||
single_000159
|
Why isn’t my bill showing up in the app? I’ve checked three times already!
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
emphatic_reiteration
|
none
|
none
|
none
|
Customer expressing frustration about missing bill information.
|
billing_issue
|
frustrated
|
intermediate
|
open
|
no
|
high
|
Why isn’t uh my bill showing like up in the app? I’ve I mean checked three times already!
| 0.15 |
|||
single_000160
|
Can you send a technician to my office? My contact number is (555) 123-4567.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone_format
|
standard
|
neutral
|
sequential_request
|
none
|
extended_confirmation
|
none
|
Customer requesting service appointment and providing contact information.
|
service_request
|
neutral
|
basic
|
open
|
no
|
medium
|
Can you send a technician to er my office? My contact like number is (555) 123-4567.
| 0.15 |
|||
single_000161
|
Hey, can you tell me what my account balance is right now?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer inquiring about account balance
|
account inquiry
|
neutral
|
low
|
open
|
no
|
low
|
Hey, can you tell you know me what my account balance er is right now?
| 0.15 |
|||
single_000162
|
Why is my internet service still down after you said it'd be fixed?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
formal
|
neutral
|
none
|
none
|
none
|
none
|
Customer reporting unresolved service outage
|
technical support
|
frustrated
|
medium
|
open
|
no
|
high
|
Why is my internet service still down after you said it'd be fixed?
| 0.15 |
|||
single_000163
|
I need to know the status of my order #456789. When will it ship?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
account_id
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer checking order status
|
order inquiry
|
neutral
|
low
|
open
|
no
|
medium
|
I need too know the status of my order #456789. When will it ship?
| 0.15 |
|||
single_000164
|
Can you explain why there's a $25 fee on my last statement?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
currency
|
formal
|
neutral
|
none
|
none
|
none
|
none
|
Customer questioning unexpected billing fee
|
billing inquiry
|
confused
|
medium
|
open
|
no
|
medium
|
Can you explain why there's a $25 fee on my er last uh statement?
| 0.15 |
|||
single_000165
|
So, how do I cancel my subscription? I don't need the service anymore.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
initial_marker
|
none
|
none
|
none
|
Customer requesting service cancellation
|
service cancellation
|
neutral
|
low
|
open
|
no
|
low
|
So, how do like I cancel my um subscription? you know I don't need the service anymore.
| 0.15 |
|||
single_000166
|
I’ve already checked my account twice, but can you confirm what my current balance is?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
emphasis
|
none
|
neutral
|
neutral
|
but
|
none
|
none
|
none
|
Customer is inquiring about their account balance despite prior checks.
|
account inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
I’ve already I mean checked my account twice, but can you confirm what my current balance is?
| 0.15 |
|||
single_000167
|
Hey, I can’t log in again, so do you know how I can reset my password quickly?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
so
|
none
|
none
|
none
|
Customer is experiencing login issues and seeking password reset guidance.
|
technical support
|
frustrated
|
moderate
|
open
|
no
|
elevated
|
Hey, I can’t log in again, so do you know how I can reset my password quickly?
| 0.15 |
|||
single_000168
|
May I inquire about the status of my payment that was processed on the 15th of this month?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
formal
|
formal
|
about
|
none
|
none
|
none
|
Customer is formally requesting payment status confirmation.
|
billing inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
May I inquire about the status of my payment that like was processed on the 15th uh of this I mean month?
| 0.15 |
|||
single_000169
|
Um, I was wondering if... actually, what steps do I need to take to update my billing address?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
none
|
neutral
|
neutral
|
actually
|
thought_restart
|
none
|
none
|
Customer is seeking guidance on updating billing address after a false start.
|
account update
|
confused
|
moderate
|
open
|
no
|
normal
|
Um, I was wondering if... actually, what um steps do I need to take to update my billing address?
| 0.15 |
|||
single_000170
|
I called from the number 555-123-4567, but my call wasn’t logged. Can you check if there’s a record of this?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
phone
|
neutral
|
neutral
|
but
|
none
|
none
|
none
|
Customer is reporting a missed call log entry and providing contact details.
|
service issue
|
frustrated
|
low
|
open
|
no
|
elevated
|
I called from the number 555-123-4567, but my call wasn’t logged. Can you check if I mean there’s a record of this
| 0.15 |
|||
single_000171
|
I was wondering if you could tell me when my next bill is due for account number 123456789?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
elaboration_marker
|
phrase_level
|
none
|
none
|
Customer inquiring about billing schedule
|
billing inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
I was wondering if you could tell me when my next bill is due for account number 123456789?
| 0.15 |
|||
single_000172
|
In other words, I'm trying to set up automatic payments. Can you walk me through the process for my account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
standard
|
neutral
|
elaboration_marker
|
phrase_level
|
none
|
none
|
Customer asking about setting up automatic payments
|
account setup
|
confused
|
medium
|
open
|
no
|
normal
|
In other like words, I'm uh trying to you know set up automatic payments. Can you walk I mean me through the process for my account?
| 0.15 |
|||
single_000173
|
I can't seem to get my payment processed. When can you fix this issue?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer frustrated with payment processing issue
|
payment issue
|
frustrated
|
medium
|
unresolved
|
no
|
high
|
I can't seem to get my payment processed. When can you like fix this issue?
| 0.15 |
|||
single_000174
|
Hey, quick question—how do I update my address on file for my account?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
informal
|
none
|
none
|
none
|
none
|
Customer informally asking to update address
|
account update
|
neutral
|
low
|
open
|
no
|
normal
|
Hey quick question—how do I mean I update I mean my er address on file for like my account?
| 0.15 |
|||
single_000175
|
Well, I was just checking if there are any fees associated with my account number 987654321?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
elaboration_marker
|
phrase_level
|
none
|
none
|
Customer inquiring about account fees
|
fee inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
Well, I was just checking if there are any fees associated with my account number 987654321?
| 0.15 |
|||
single_000176
|
What is my current account balance for account number 123456789?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer inquires about their account balance.
|
account_balance_inquiry
|
neutral
|
basic
|
open
|
no
|
low
|
What is my current account balance for account number 123456789?
| 0.15 |
|||
single_000177
|
First, I tried changing my password online, but it didn't work. What should I do next?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
informal
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer attempts to resolve password reset issue.
|
password_reset
|
frustrated
|
intermediate
|
unresolved
|
no
|
medium
|
First, I tried changing my password online, but it uh didn't work. What should I do next?
| 0.15 |
|||
single_000178
|
Can you confirm the status of my payment with reference number ABCD1234?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
alphanumeric
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer checks payment status.
|
payment_status_inquiry
|
neutral
|
basic
|
pending
|
no
|
low
|
Can you confirm the status of my payment with reference number ABCD1234?
| 0.15 |
|||
single_000179
|
After submitting the form, how long does it take for my order to be processed?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
sequence_marker
|
none
|
none
|
none
|
Customer inquires about order processing time.
|
order_status_inquiry
|
confused
|
basic
|
open
|
no
|
low
|
After submitting the form, how long does it take for my order to be processed?
| 0.15 |
|||
single_000180
|
How can I update my billing address through the mobile app?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer seeks to update billing address.
|
account_update
|
neutral
|
intermediate
|
open
|
no
|
low
|
How can I update my billing address through the mobile app?
| 0.15 |
|||
single_000181
|
What's my current account balance for account number 1234-5678-9012?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
neutral
|
none
|
none
|
minimal
|
none
|
Customer inquiring about account balance
|
balance_inquiry
|
neutral
|
basic
|
open
|
unknown
|
normal
|
What's my current account balance for account number 1234-5678-9012?
| 0.15 |
|||
single_000182
|
How do I reset my password for BankSecure? I can't log in.
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
minimal
|
none
|
Password reset request
|
technical_support
|
neutral
|
basic
|
open
|
no
|
normal
|
How do I reset my password for BankSecure? I can't log in.
| 0.15 |
|||
single_000183
|
Can you confirm the status of my payment with ID 987654321?
|
turn-ending
|
medium
|
direct_question
| -1 |
customer
|
none
|
digits
|
standard
|
formal
|
none
|
none
|
none
|
none
|
Payment status inquiry
|
payment_issue
|
frustrated
|
intermediate
|
pending
|
no
|
high
|
Can you confirm the status of er my payment with ID 987654321?
| 0.15 |
|||
single_000184
|
Is the mobile app down for everyone right now or just me?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
none
|
contracted
|
informal
|
none
|
none
|
minimal
|
none
|
Service outage inquiry
|
service_issue
|
concerned
|
basic
|
open
|
no
|
normal
|
Is the mobile app down for everyone right now or just me?
| 0.15 |
|||
single_000185
|
When will my order #789012 be shipped out?
|
turn-ending
|
high
|
direct_question
| -1 |
customer
|
none
|
written
|
standard
|
neutral
|
none
|
none
|
minimal
|
none
|
Order status inquiry
|
order_tracking
|
neutral
|
basic
|
pending
|
unknown
|
normal
|
When will my order #789012 be shipped out?
| 0.15 |
|||
single_000186
|
Could you please check the balance for account number 123456789?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer is inquiring about account balance.
|
Inquiry
|
Neutral
|
Low
|
Open
|
No
|
Low
|
Could you please check the balance for account number 123456789?
| 0.15 |
||||
single_000187
|
Um, I think I need to reset my password... Actually, how do I reset my password?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
Actually
|
thought_restart
|
minimal
|
none
|
Customer is seeking help with password reset.
|
Technical Support
|
Confused
|
Low
|
Open
|
No
|
Medium
|
Um, I think I need to reset my password... Actually, uh how do I reset my password?
| 0.15 |
||||
single_000188
|
Hey, can you tell me when my last payment went through? The reference number is 987654321.
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
digits
|
informal
|
informal
|
none
|
none
|
none
|
none
|
Customer is inquiring about payment status.
|
Inquiry
|
Neutral
|
Medium
|
Open
|
No
|
Low
|
Hey, can you tell me when my last payment went through uh The reference number is 987654321.
| 0.15 |
||||
single_000189
|
Why hasn't my payment of $200 been processed yet? My account shows it's still pending!
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
none
|
none
|
Customer is inquiring about a pending payment.
|
Complaint
|
Frustrated
|
Medium
|
Open
|
No
|
High
|
Why hasn't my payment of $200 been processed yet? My account shows it's still pending!
| 0.15 |
||||
single_000190
|
I, uh, I wanted to check if my application was approved... Oh wait, can you check the status of my application?
|
turn-ending
|
direct_question
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
Oh wait
|
thought_restart
|
minimal
|
none
|
Customer is inquiring about application status.
|
Inquiry
|
Anxious
|
Medium
|
Open
|
No
|
Medium
|
I, uh, I wanted to check if my application was approved... Oh wait, can you check the status of like my application?
| 0.15 |
||||
single_000191
|
My bill shows a charge for $75, but my account number 1234-5678 only has a $50 service fee. Can you explain this discrepancy?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
mixed
|
none
|
formal
|
contrast_setup
|
none
|
none
|
none
|
Billing discrepancy between listed charge and account records
|
billing_inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
My bill shows a charge for $75, but my account number 1234-5678 only has a $50 service fee. Can you explain you know this discrepancy?
| 0.15 |
|||
single_000192
|
This is so frustrating—my Wi-Fi keeps dropping every 10 minutes. I've tried restarting the router, but it doesn't help. What's going on?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
informal
|
contrast_setup
|
none
|
none
|
none
|
Recurring Wi-Fi disconnection issue
|
technical_support
|
frustrated
|
medium
|
open
|
no
|
high
|
This is so frustrating—my Wi-Fi er keeps dropping every 10 minutes. I've tried restarting the router, but it doesn't you know help. What's going on?
| 0.15 |
|||
single_000193
|
I followed the instructions on the website, but my password still isn't accepted. However, I'm certain I entered it correctly. Is there a system error?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
none
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Password authentication failure despite correct entry
|
account_access_issue
|
confused
|
low
|
open
|
no
|
normal
|
I um followed the instructions on the website, but my password still isn't accepted. um However, I'm certain I entered it correctly. uh Is there a like system error?
| 0.15 |
|||
single_000194
|
The charges for months 3, 4, and 5 are correct, but months 6 and 7 show double the expected amount. My account ID is 9876-5432. Can you look into this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
mixed
|
none
|
neutral
|
contrast_setup
|
none
|
none
|
none
|
Billing overcharge for recent months
|
billing_inquiry
|
neutral
|
low
|
open
|
no
|
normal
|
The charges for months 3, 4, and 5 are like correct, but months 6 and 7 show double the expected amount. My account er ID is 9876-5432. Can you look into this?
| 0.15 |
|||
single_000195
|
I tried to reset my password three times using the link, but each attempt failed. My username is john_doe. How can I resolve this?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Password reset link not working
|
account_access_issue
|
neutral
|
low
|
open
|
no
|
normal
|
I you know tried to reset my password three like times er using the link, but each attempt failed. My username is john_doe. How can I resolve this?
| 0.15 |
|||
single_000196
|
I have noticed an unauthorized charge of $150.00 on my account ending in 4587 from last Tuesday. Could you please investigate this immediately?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits
|
none
|
formal
|
none
|
none
|
minimal
|
none
|
Customer reporting unauthorized transaction
|
billing_issue
|
concerned
|
low
|
open
|
no
|
high
|
I have noticed an unauthorized charge of $150.00 on my account ending in 4587 from last Tuesday. Could you please you know investigate this like immediately?
| 0.15 |
|||
single_000197
|
The internet connection at my office has been completely down since 8 AM this morning. We can't access any internal systems or client portals.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
time_digits
|
none
|
neutral
|
circumstantial
|
none
|
none
|
none
|
Business customer reporting network outage
|
service_outage
|
frustrated
|
moderate
|
open
|
no
|
high
|
The internet connection at you know my office has been completely down since 8 AM this morning. We can't access any internal systems or client portals.
| 0.15 |
|||
single_000198
|
I'm unable to reset my password for the online portal even after following the email verification process three times. The system keeps giving me error code 403-22.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
numeric_repetition
|
error_code
|
standard
|
neutral
|
even_after
|
none
|
minimal
|
none
|
Customer experiencing authentication issues
|
login_problem
|
confused
|
moderate
|
open
|
no
|
medium
|
I'm unable to reset my password for the online portal even after following the email verification process three times. The system keeps giving me error code 403-22.
| 0.15 |
|||
single_000199
|
The shipment for order #9876234 was delivered to 123 Maple Street instead of our main warehouse at 456 Oak Avenue. This needs to be corrected as soon as possible.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
order_number
|
none
|
formal
|
this_needs
|
none
|
minimal
|
none
|
Customer reporting delivery error
|
shipping_issue
|
neutral
|
low
|
open
|
no
|
medium
|
The shipment for order #9876234 was delivered to 123 Maple Street instead of our main warehouse at 456 like Oak Avenue. This needs to be corrected as soon as possible.
| 0.15 |
|||
single_000200
|
My scheduled payment of $450.00 through reference number 789456 was not processed on the 15th as agreed. I need confirmation if this will be rectified by close of business tomorrow.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digits_reference
|
none
|
formal
|
as_agreed
|
none
|
minimal
|
none
|
Customer disputing failed payment
|
payment_issue
|
concerned
|
low
|
open
|
no
|
high
|
My scheduled payment of $450.00 through reference number 789456 you know was not processed on the uh 15th as agreed. I need confirmation if this er will er be rectified I mean buy close of business tomorrow.
| 0.15 |
|||
single_000201
|
I can't log into my account.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
neutral
|
none
|
none
|
none
|
none
|
Customer unable to access their online account
|
account_access
|
neutral
|
low
|
open
|
no
|
medium
|
I can't log into my account.
| 0.15 |
|||
single_000202
|
Um, I don't think the service fee on my April bill is accurate.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
written
|
standard
|
neutral
|
um
|
word_level
|
none
|
none
|
Customer disputes a billing charge
|
billing_inquiry
|
frustrated
|
low
|
open
|
no
|
high
|
Um, I don't think the service fee on my April bill is accurate.
| 0.15 |
|||
single_000203
|
The product ID 45A-9021 has a crack on the screen.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
alphanumeric
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reports product defect
|
product_complaint
|
neutral
|
medium
|
open
|
no
|
medium
|
The product ID 45A-9021 has a crack on the er screen.
| 0.15 |
|||
single_000204
|
I... I haven't been able to access my account since yesterday.
|
turn-ending
|
medium
|
problem_statement
| -1 |
customer
|
none
|
none
|
standard
|
formal
|
none
|
word_level
|
none
|
none
|
Customer unable to access account for 24 hours
|
account_access
|
concerned
|
low
|
open
|
no
|
high
|
I... I haven't been able to access my account you know since yesterday.
| 0.15 |
|||
single_000205
|
My router keeps disconnecting every 2 hours.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
digit
|
none
|
neutral
|
none
|
none
|
none
|
none
|
Customer reports intermittent internet connectivity
|
technical_support
|
neutral
|
medium
|
open
|
no
|
medium
|
My router keeps disconnecting every 2 hours.
| 0.15 |
|||
single_000206
|
So, basically, my phone's been acting up all day, and I can't get it fixed. What's the deal here?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
conclusion_marker
|
none
|
minimal
|
none
|
Customer reports smartphone malfunction preventing troubleshooting
|
technical_support
|
frustrated
|
low
|
active
|
no
|
medium
|
So, basically, my phone's been acting up all day, er and I can't get it fixed. What's the deal here?
| 0.15 |
|||
single_000207
|
I tried calling support earlier, but the line was busy. Anyway, I need help with my password reset because I can't access my email.
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
none
|
informal
|
informal
|
conclusion_marker
|
none
|
minimal
|
none
|
Customer unable to reset password due to previous call failures
|
account_support
|
impatient
|
low
|
active
|
yes
|
low
|
I tried calling you know support earlier, but the line was busy. er Anyway, I need help with my password reset because I can't access my email.
| 0.15 |
|||
single_000208
|
I have noticed an unauthorized charge of $150.00 on my monthly statement dated March 12th. Could you please investigate this matter?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
currency_written
|
formal
|
formal
|
request_marker
|
none
|
polite_request
|
none
|
Customer disputes specific charge on billing statement
|
billing_inquiry
|
concerned
|
low
|
active
|
no
|
high
|
I have noticed an unauthorized charge like of $150.00 on my monthly statement dated March 12th. Could you uh please investigate this matter?
| 0.15 |
|||
single_000209
|
This app keeps crashing every time I try to make a payment! I've tried reinstalling it, but it's still not working. What do I do now?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
repetition_for_emphasis
|
none
|
neutral
|
neutral
|
problem_escalation
|
none
|
direct_question
|
none
|
Customer reports persistent app crash during payment transactions
|
technical_support
|
frustrated
|
medium
|
active
|
no
|
high
|
This app keeps crashing every time I try to make a payment! I've tried reinstalling it but it's still not like working. What do I do now?
| 0.15 |
|||
single_000210
|
The error code 404 appears whenever I attempt to access my account dashboard. Have you encountered this issue before?
|
turn-ending
|
high
|
problem_statement
| -1 |
customer
|
none
|
error_code
|
formal
|
neutral
|
information_request
|
none
|
direct_question
|
none
|
Customer experiences persistent dashboard access error
|
technical_support
|
neutral
|
high
|
active
|
no
|
medium
|
The error code 404 appears whenever I attempt to access my account dashboard. Have you encountered like this issue before?
| 0.15 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.