metadata

title: Smart Customer Support Agent
emoji: 💬
colorFrom: yellow
colorTo: purple
sdk: gradio
sdk_version: 5.33.0
app_file: app.py
pinned: false
license: mit
short_description: Agentic retrieval & smart routing for customer support
tags:
  - agent-demo-track
  - llamaindex
  - llamacloud
  - rag
  - agentic-retrieval
  - smart-routing
  - customer-service
  - chatbot
  - claude
  - anthropic
  - cohere-embed

💬 Smart Customer Support Triage Agent

An AI-powered support agent that intelligently routes customer queries to relevant knowledge bases for accurate responses.

🤖 Preview

link to video

⚙️ Technologies Used

Core Components

Frontend UI: Gradio - Interactive web interface for user interactions
Agent Framework: LlamaIndex - Intelligent document routing and retrieval system
LLM: Anthropic Claude Sonnet 4 - Response generation and reasoning

Knowledge Infrastructure

Document Processing: LlamaCloud - Managed parsing, indexing and vector storage
Embeddings: Cohere embed-english-v3.0 - Semantic representation of documents

Development & Operations

Observability: LlamaTrace (Arize Phoenix) - Performance monitoring and tracing
Coding Assistant: Gemini 2.5 Flash - AI pair programming support
Synthetic Data: Grok Chat + Slidesgo - Test content generation

Supporting Stack

Python 3.10+
JSON metadata schemas
CSV document registries

🗂️ Project Structure

cs-agent/
├── data/                            # Sample knowledge base
│   ├── ProductManuals/              # Technical documentation
│   ├── FAQGeneralInfo/              # FAQs and general policies
│   ├── BillingPolicy/               # Pricing and subscription details
│   └── CompanyIntroductionSlides/   # Company overview materials
├── app.py                           # Main application logic
├── requirements.txt                 # Python dependencies
└── logo.png                         # Chatbot logo image

📄 License

This project is licensed under the MIT License.