Spaces:
Running
Running
| title: Smart Customer Support Agent | |
| emoji: 💬 | |
| colorFrom: yellow | |
| colorTo: purple | |
| sdk: gradio | |
| sdk_version: 5.33.0 | |
| app_file: app.py | |
| pinned: false | |
| license: mit | |
| short_description: Agentic retrieval & smart routing for customer support | |
| tags: | |
| - agent-demo-track | |
| - llamaindex | |
| - llamacloud | |
| - rag | |
| - agentic-retrieval | |
| - smart-routing | |
| - customer-service | |
| - chatbot | |
| - claude | |
| - anthropic | |
| - cohere-embed | |
| # 💬 Smart Customer Support Triage Agent | |
| An AI-powered support agent that intelligently routes customer queries to relevant knowledge bases for accurate responses. | |
| ## 🤖 Preview | |
| <video controls autoplay src="https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4"></video> | |
| *[link to video](https://cdn-uploads.huggingface.co/production/uploads/67d2db58176fdb283211e929/7xOk6RtBc_x8TAUNeDdop.mp4)* | |
| ## ⚙️ Technologies Used | |
| ### Core Components | |
| - **Frontend UI**: Gradio - Interactive web interface for user interactions | |
| - **Agent Framework**: LlamaIndex - Intelligent document routing and retrieval system | |
| - **LLM**: Anthropic Claude Sonnet 4 - Response generation and reasoning | |
| ### Knowledge Infrastructure | |
| - **Document Processing**: LlamaCloud - Managed parsing, indexing and vector storage | |
| - **Embeddings**: Cohere embed-english-v3.0 - Semantic representation of documents | |
| ### Development & Operations | |
| - **Observability**: LlamaTrace (Arize Phoenix) - Performance monitoring and tracing | |
| - **Coding Assistant**: Gemini 2.5 Flash - AI pair programming support | |
| - **Synthetic Data**: Grok Chat + Slidesgo - Test content generation | |
| ### Supporting Stack | |
| - Python 3.10+ | |
| - JSON metadata schemas | |
| - CSV document registries | |
| ## 🗂️ Project Structure | |
| ``` | |
| cs-agent/ | |
| ├── data/ # Sample knowledge base | |
| │ ├── ProductManuals/ # Technical documentation | |
| │ ├── FAQGeneralInfo/ # FAQs and general policies | |
| │ ├── BillingPolicy/ # Pricing and subscription details | |
| │ └── CompanyIntroductionSlides/ # Company overview materials | |
| ├── app.py # Main application logic | |
| ├── requirements.txt # Python dependencies | |
| └── logo.png # Chatbot logo image | |
| ``` | |
| ## 📄 License | |
| This project is licensed under the MIT License. |